![]() FICO Acquires Adeptra Extends FICO’s Decision Management Applications With Real-Time Customer Engagement and Risk Intervention Exhibit 99.2 Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation's express consent. © 2012 Fair Isaac Corporation. |
![]() 2 © 2012 Fair Isaac Corporation. Confidential. Statement Concerning Forward-Looking Information Except for historical information contained herein, the statements contained in this presentation that relate to FICO or its business are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company’s Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2011 and its last quarterly report on Form 10-Q for the period ended June 30, 2012. If any of these risks or uncertainties materializes, FICO’s results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements. |
![]() 3 © 2012 Fair Isaac Corporation. Confidential. What We Are Announcing • FICO acquires Adeptra • Adds a leader in cloud-based customer engagement and risk intervention • Transaction expected to be completed by end of September • About Adeptra • Private company founded in 1996 and based in Reading, UK, and Norwalk, CT • Adeptra’s leading SaaS-based platform enables organizations to assess, decide, act and resolve customer issues in real time • 50+ marquee clients worldwide across various verticals – e.g., Citi, Barclays, Telstra, Sabre • Combination expected to offer first full-cycle decision management • Businesses can seamlessly turn decisions into actions that improve fraud protection, loss mitigation and customer satisfaction, with clear ROI • Closed feedback loop reduces risk and improves decision management • Successful resolutions using real-time, multi-channel dialogue – voice, SMS, mobile application, email – improve customer satisfaction • FICO will advance clients’ success in the mobile economy by giving businesses the ability to drive every decision and action to successful resolution through voice, SMS, email and mobile apps. • Immediate synergies with FICO Falcon Fraud Manager and FICO Debt Manager solutions • Adeptra’ssolutions are complementary to FICO offerings • Adeptratechnology provides the critical link between smarter decisions and better results • FICO and Adeptrasolutions enable a complete learning loop, connecting analytics with actions • Proven ROI at joint customers with FICO Falcon Fraud Manager over past 10 years • Strong client overlap, with high cross-sell and up-sell potential |
![]() 4 Trends Implication Mobile Explosion and New Consumer Expectations Increased choice for customers increases complexity in choosing the right medium of communication with customers, depending on their preference Batch to Real-Time New functionality requirements for intercepting and verifying issues in real-time Customers expect immediacy and convenience New Regulations New regulations, such as those related to credit limit increases, force banks to increase customer communications Industry Trends Driving Need For A Communications and Risk Intervention Platform Take action, then inform $ $ Seek permission, then act • Mobile communications becoming key part of every business’s strategy • Customer-centricity and real-time responsiveness are common goals • Adeptra’s solution will become increasingly strategic for FICO clients • 4 billion mobile subscribers worldwide • 1.8 billion smart phones voice voice sms sms voice online online © 2012 Fair Isaac Corporation. Confidential. |
![]() 5 © 2012 Fair Isaac Corporation. Confidential. FICO and Adeptra Together Offer Full-Cycle Decision Management • Adeptra provides the link between smarter decisions and better results • Full-cycle decision management will reduce risk and increase customer satisfaction • FICO solutions assess and decide, but businesses typically rely on manual or internal systems to act and resolve • Disconnect impairs results and slows the evolution of optimal strategies • FICO + Adeptra solutions complete the loop, enabling real-time consumer dialogue, immediate resolution, and a closed learning loop Assess Decide Act Resolve FICO Adeptra / Others Today Assess Decide Act Resolve FICO + Adeptra |
![]() 6 © 2012 Fair Isaac Corporation. Confidential. How Adeptra Solution Works – Card Fraud Scenario Monitor/ Detect: Decide: Assess: Act: Resolve: FICO Fraud Detection System Rule Rule Rule 6 • FICO system detects possible card fraud and engages Adeptra • Adeptra builds case, combining internal and external data in real time • Determine best treatment • Custom rules guide action; e.g. platinum-card holder will receive specific treatment • Based on history, preferences and urgency, medium of communication is chosen – e.g. voice and if unsuccessful, SMS • Consumer contacted in seconds to verify activity and unblock the account • Results returned to bank • Happy customer continues shopping |
![]() 7 How Adeptra Solution Works – Collections Scenario Bank System of Record Monitor/ Detect: • Customers become delinquent • Batch files provided to Adeptra Decide: • Customer specific treatment according to segmentation • Custom rules guide action Assess: • Adeptra enriches customer information in real time and performs customer segmentation Act: • Based on history, expected willingness and ability to engage, preferences and urgency, medium of communication is chosen Resolve: • Results returned to bank in real time such as; promise to pay, payment plan, or actual payment made © 2012 Fair Isaac Corporation. Confidential. |
![]() 8 Adeptra Makes it Easy to Stop Fraud and Improve Payments Using Customer Contact Preferences Fraud Resolution Payment Plans © 2012 Fair Isaac Corporation. Confidential. |
![]() 9 Financial Highlights • Consistent revenue growth – 22% revenue CAGR from 2008-2012 • 95%+ recurring revenue from existing applications / new signed applications, providing revenue predictability • Loyal customer base with negligible customer churn • SaaS-based business model with leverage for growth in EBITDA Total Year ended December 30 LTM 2009 2010 2011 2011 2012 6/30/2012 $m - FYE Dec Risk Management 10.6 13.8 17.9 8.5 11.6 21.0 Credit Management 20.1 16.9 17.7 8.5 10.8 20.0 Marketing Solutions 0.4 0.6 1.1 0.4 1.3 2.0 PSO 1.2 1.7 1.5 0.8 0.7 1.5 Revenues 32.3 33.0 38.2 18.2 24.3 44.4 Total revenue growth (%) 2.4% 15.7% 33.9% 26% EBITDA 2.8 1.1 2.9 1.1 2.6 4.5 Total EBITDA growth (%) -61% 165.5% 145.8% 141% 6 months ended 6/30 © 2012 Fair Isaac Corporation. Confidential. |
![]() 10 Combining FICO decision management with Adeptra’s customer engagement and risk intervention platform to provide full-cycle decision management Creating a positive, direct connection between decisions, actions, and results – closing the learning loop Enabling businesses to move seamlessly from defining, changing, and testing decisions to executing and resolving customer interactions Providing greater flexibility and agility in resolving risk and securing growth through a SaaS-based offering Enhancing our clients’ ability to provide a positive customer experience, tailored to the communication and channel preferences of each individual Accelerating our clients’ success in the fast-growing mobile economy Supporting it all with a world-class global services and support organization FICO + Adeptra: A Compelling Combination © 2012 Fair Isaac Corporation. Confidential. |
![]() 11 Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation's express consent. © 2012 Fair Isaac Corporation. www.fico.com/adeptra |