Revenue from Contract with Customer Revenue from Contract with Customer (Details) - USD ($) $ in Millions | 3 Months Ended | 12 Months Ended |
Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2018 | Sep. 30, 2018 | Jun. 30, 2018 | Mar. 31, 2018 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017 |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Less: Banking and deposit interest expense | | | | | | | | | | $ 136 | $ 89 | $ 48 |
Total segment net revenues | | | | | | | | | | 12,710 | 12,694 | 11,993 |
Total net revenues | | $ 3,287 | $ 3,317 | $ 3,245 | $ 3,118 | $ 3,179 | $ 3,292 | $ 3,196 | $ 3,168 | 12,967 | 12,835 | 12,132 |
Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | 1,410 | 1,431 | 1,426 |
Total before eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 9,604 | 9,336 | 8,845 |
Revenue from other sources | [1] | | | | | | | | | 4,917 | 5,025 | 4,764 |
Total segment gross revenues | | | | | | | | | | 14,521 | 14,361 | 13,609 |
Less: Banking and deposit interest expense | | | | | | | | | | 144 | 95 | 51 |
Total segment net revenues | | | | | | | | | | 14,377 | 14,266 | 13,558 |
Total before eliminations [Member] | Management and financial advice fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 6,371 | 6,120 | 5,766 |
Total before eliminations [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 1,783 | 1,874 | 1,851 |
Total before eliminations [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 495 | 453 | 495 |
Total before eliminations [Member] | Management and financial advice fees [Member] | Advisory fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 3,156 | 2,865 | 2,494 |
Total before eliminations [Member] | Management and financial advice fees [Member] | Financial Planning Fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 330 | 318 | 297 |
Total before eliminations [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 607 | 610 | 629 |
Total before eliminations [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 3,052 | 3,041 | 2,913 |
Total before eliminations [Member] | Distribution fees [Member] | Mutual Funds [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 963 | 989 | 1,054 |
Total before eliminations [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 1,409 | 1,430 | 1,384 |
Total before eliminations [Member] | Distribution fees [Member] | Other products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 680 | 622 | 475 |
Total before eliminations [Member] | Other revenues [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 181 | 175 | 166 |
Total Segment [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 9,604 | 9,336 | 8,845 |
Revenue from other sources | [1] | | | | | | | | | 4,652 | 4,867 | 4,610 |
Total segment gross revenues | | | | | | | | | | 14,256 | 14,203 | 13,455 |
Less: Banking and deposit interest expense | | | | | | | | | | 144 | 95 | 51 |
Total segment net revenues | | | | | | | | | | 14,112 | 14,108 | 13,404 |
Total net revenues | | | | | | | | | | 12,710 | 12,694 | 11,993 |
Total Segment [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | 1,402 | 1,414 | 1,411 |
Total Segment [Member] | Management and financial advice fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 6,371 | 6,120 | 5,766 |
Total Segment [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 1,783 | 1,874 | 1,851 |
Total Segment [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 495 | 453 | 495 |
Total Segment [Member] | Management and financial advice fees [Member] | Advisory fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 3,156 | 2,865 | 2,494 |
Total Segment [Member] | Management and financial advice fees [Member] | Financial Planning Fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 330 | 318 | 297 |
Total Segment [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 607 | 610 | 629 |
Total Segment [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 3,052 | 3,041 | 2,913 |
Total Segment [Member] | Distribution fees [Member] | Mutual Funds [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 963 | 989 | 1,054 |
Total Segment [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 1,409 | 1,430 | 1,384 |
Total Segment [Member] | Distribution fees [Member] | Other products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 680 | 622 | 475 |
Total Segment [Member] | Other revenues [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 181 | 175 | 166 |
Advice & Wealth Management [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 6,299 | 5,950 | 5,412 |
Revenue from other sources | [1] | | | | | | | | | 436 | 328 | 252 |
Total segment gross revenues | | | | | | | | | | 6,735 | 6,278 | 5,664 |
Less: Banking and deposit interest expense | | | | | | | | | | 136 | 89 | 48 |
Total segment net revenues | | | | | | | | | | 6,599 | 6,189 | 5,616 |
Total net revenues | | | | | | | | | | 5,675 | 5,237 | 4,663 |
Advice & Wealth Management [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | 924 | 952 | 953 |
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 3,841 | 3,538 | 3,153 |
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | Advisory fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 3,156 | 2,865 | 2,494 |
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | Financial Planning Fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 330 | 318 | 297 |
Advice & Wealth Management [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 355 | 355 | 362 |
Advice & Wealth Management [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 2,281 | 2,241 | 2,095 |
Advice & Wealth Management [Member] | Distribution fees [Member] | Mutual Funds [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 726 | 729 | 765 |
Advice & Wealth Management [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 875 | 890 | 855 |
Advice & Wealth Management [Member] | Distribution fees [Member] | Other products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 680 | 622 | 475 |
Advice & Wealth Management [Member] | Other revenues [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 177 | 171 | 164 |
Asset Management [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 2,879 | 2,953 | 3,008 |
Revenue from other sources | [1] | | | | | | | | | 34 | 58 | 64 |
Total segment gross revenues | | | | | | | | | | 2,913 | 3,011 | 3,072 |
Total segment net revenues | | | | | | | | | | 2,913 | 3,011 | 3,072 |
Total net revenues | | | | | | | | | | 2,858 | 2,961 | 3,025 |
Asset Management [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | 55 | 50 | 47 |
Asset Management [Member] | Management and financial advice fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 2,467 | 2,517 | 2,548 |
Asset Management [Member] | Management and financial advice fees [Member] | Asset Management: Retail [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 1,783 | 1,874 | 1,851 |
Asset Management [Member] | Management and financial advice fees [Member] | Asset Management: Institutional [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 495 | 453 | 495 |
Asset Management [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 189 | 190 | 202 |
Asset Management [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 408 | 433 | 458 |
Asset Management [Member] | Distribution fees [Member] | Mutual Funds [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 237 | 260 | 289 |
Asset Management [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 171 | 173 | 169 |
Asset Management [Member] | Other revenues [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 4 | 3 | 2 |
Annuities [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 384 | 389 | 384 |
Revenue from other sources | [1] | | | | | | | | | 2,075 | 2,087 | 2,115 |
Total segment gross revenues | | | | | | | | | | 2,459 | 2,476 | 2,499 |
Total segment net revenues | | | | | | | | | | 2,459 | 2,476 | 2,499 |
Total net revenues | | | | | | | | | | 2,092 | 2,120 | 2,148 |
Annuities [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | 367 | 356 | 351 |
Annuities [Member] | Management and financial advice fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 55 | 57 | 57 |
Annuities [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 55 | 57 | 57 |
Annuities [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 329 | 332 | 327 |
Annuities [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 329 | 332 | 327 |
Protection [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 36 | 37 | 36 |
Revenue from other sources | [1] | | | | | | | | | 1,011 | 1,059 | 947 |
Total segment gross revenues | | | | | | | | | | 1,047 | 1,096 | 983 |
Total segment net revenues | | | | | | | | | | 1,047 | 1,096 | 983 |
Total net revenues | | | | | | | | | | 985 | 1,035 | 921 |
Protection [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | 62 | 61 | 62 |
Protection [Member] | Management and financial advice fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 8 | 8 | 8 |
Protection [Member] | Management and financial advice fees [Member] | Transaction and other fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 8 | 8 | 8 |
Protection [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 28 | 28 | 28 |
Protection [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 28 | 28 | 28 |
Protection [Member] | Other revenues [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | | 1 | |
Corporate Segment [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 6 | 7 | 5 |
Revenue from other sources | [1] | | | | | | | | | 1,096 | 1,335 | 1,232 |
Total segment gross revenues | | | | | | | | | | 1,102 | 1,342 | 1,237 |
Less: Banking and deposit interest expense | | | | | | | | | | 8 | 6 | 3 |
Total segment net revenues | | | | | | | | | | 1,094 | 1,336 | 1,234 |
Total net revenues | | | | | | | | | | 1,100 | 1,341 | 1,236 |
Corporate Segment [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | (6) | (5) | (2) |
Corporate Segment [Member] | Distribution fees [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 6 | 7 | 5 |
Corporate Segment [Member] | Distribution fees [Member] | Insurance and annuity products [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from contracts with customers | | | | | | | | | | 6 | 7 | 5 |
Non-Operating [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Revenue from other sources | [1] | | | | | | | | | 265 | 158 | 154 |
Total segment gross revenues | | | | | | | | | | 265 | 158 | 154 |
Total segment net revenues | | | | | | | | | | 265 | 158 | 154 |
Total net revenues | | | | | | | | | | 257 | 141 | 139 |
Non-Operating [Member] | Consolidation, Eliminations [Member] | | | | | | | | | | | | |
Disaggregation of Revenue [Line Items] | | | | | | | | | | | | |
Total segment net revenues | | | | | | | | | | $ 8 | $ 17 | $ 15 |
| |
[1] | Revenues not included in the scope of the revenue from contracts with customers standard. The amounts primarily consist of revenue associated with insurance and annuity products or financial instruments. | |