| LOANS AND ALLOWANCE FOR LOAN LOSSES | LOANS AND ALLOWANCE FOR LOAN LOSSES The Company’s loan portfolio is grouped into classes to allow management to monitor the performance by the borrower and to monitor the yield on the portfolio. Consistent with ASU 2010-20, Disclosures about the Credit Quality of Financing Receivables and the Allowance for Loan Losses, the segments are further broken down into classes to allow for differing risk characteristics within a segment. The risks associated with lending activities differ among the various loan classes and are subject to the impact of changes in interest rates, market conditions of collateral securing the loans, and general economic conditions. All of these factors may adversely impact both the borrower’s ability to repay its loans and associated collateral. The Company has various types of commercial real estate loans, which have differing levels of credit risk. Owner occupied commercial real estate loans are generally dependent upon the successful operation of the borrower’s business, with the cash flows generated from the business being the primary source of repayment of the loan. If the business suffers a downturn in sales or profitability, the borrower’s ability to repay the loan could be in jeopardy. Non-owner occupied and multi-family commercial real estate loans and non-owner occupied residential loans present a different credit risk to the Company than owner occupied commercial real estate loans, as the repayment of the loan is dependent upon the borrower’s ability to generate a sufficient level of occupancy to produce rental income that exceeds debt service requirements and operating expenses. Lower occupancy or lease rates may result in a reduction in cash flows, which hinders the ability of the borrower to meet debt service requirements, and may result in lower collateral values. The Company generally recognizes that greater risk is inherent in these credit relationships as compared to owner occupied loans mentioned above. Acquisition and development loans consist of 1-4 family residential construction and commercial and land development loans. The risk of loss on these loans is largely dependent on the Company’s ability to assess the property’s value at the completion of the project, which should exceed the property’s construction costs. During the construction phase, a number of factors could potentially negatively impact the collateral value, including cost overruns, delays in completing the project, competition, and real estate market conditions, which may change based on the supply of similar properties in the area. In the event the collateral value at the completion of the project is not sufficient to cover the outstanding loan balance, the Company must rely upon other repayment sources, if any, including the guarantors of the project or other collateral securing the loan. Commercial and industrial loans include advances to local and regional businesses for general commercial purposes and include permanent and short-term working capital, machinery and equipment financing, and may be either in the form of lines of credit or term loans. Although commercial and industrial loans may be unsecured to our highest-rated borrowers, the majority of these loans are secured by the borrower’s accounts receivable, inventory and machinery and equipment. In a significant number of these loans, the collateral also includes the business real estate or the business owner’s personal real estate or assets. Commercial and industrial loans present credit exposure to the Company, as they are more susceptible to risk of loss during a downturn in the economy as borrowers may have greater difficulty in meeting their debt service requirements and the value of the collateral may decline. The Company attempts to mitigate this risk through its underwriting standards, including evaluating the creditworthiness of the borrower and, to the extent available, credit ratings on the business. Additionally, monitoring of the loans through annual renewals and meetings with the borrowers are typical. However, these procedures cannot eliminate the risk of loss associated with commercial and industrial lending. At March 31, 2021 and December 31, 2020, commercial and industrial loans include $504.3 million and $403.3 million, respectively, of loans, net of deferred fees and costs, originated through the U.S. Small Business Administration Paycheck Protection Program ("SBA PPP"). Municipal loans consist of extensions of credit to municipalities and school districts within the Company’s market area. These loans generally present a lower risk than commercial and industrial loans, as they are generally secured by the municipality’s full taxing authority, by revenue obligations, or by its ability to raise assessments on its customers for a specific utility. The Company originates loans to its retail customers, including fixed-rate and adjustable first lien mortgage loans, with the underlying 1-4 family owner occupied residential property securing the loan. The Company’s risk exposure is minimized in these types of loans through the evaluation of the creditworthiness of the borrower, including credit scores and debt-to-income ratios, and underwriting standards, which limit the loan-to-value ratio to generally no more than 80% upon loan origination, unless the borrower obtains private mortgage insurance. Home equity loans, including term loans and lines of credit, present a slightly higher risk to the Company than 1-4 family first liens, as these loans can be first or second liens on 1-4 family owner occupied residential property, but can have loan-to-value ratios of no greater than 90% of the value of the real estate taken as collateral. The creditworthiness of the borrower is also considered, including credit scores and debt-to-income ratios. Installment and other loans’ credit risk are mitigated through prudent underwriting standards, including evaluation of the creditworthiness of the borrower through credit scores and debt-to-income ratios and, if secured, the collateral value of the assets. These loans can be unsecured or secured by assets the value of which may depreciate quickly or may fluctuate, and may present a greater risk to the Company than 1-4 family residential loans. On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (“CARES”) Act was enacted. The CARES Act established the SBA PPP. The SBA PPP is intended to provide economic relief to small businesses nationwide adversely impacted under the COVID-19 Emergency Declaration issued on March 13, 2020. The SBA PPP, which began on April 3, 2020, provides small businesses with funds to cover up to 24 weeks of payroll costs and other expenses, including benefits. It also provides for forgiveness of up to the full principal amount of qualifying loans. Through two rounds of PPP funding in 2020, the Bank closed and funded almost 3,200 loans for a total gross loan amount of $467.7 million. These loans resulted in net processing fees of $13.5 million to be recognized through net interest income over the life of the loans, which is between two five five In an effort to assist clients that were negatively impacted by the COVID-19 pandemic, the Bank offered various mitigation options, including a loan payment deferral program. Under this program, most commercial deferrals were for a 90-day period, while most consumer deferrals were for a 180-day period. Commercial and consumer deferrals totaled $6.0 million and $1.6 million, respectively, at March 31, 2021 and $15.7 million and $2.5 million , respectively, at December 31, 2020. In accordance with the revised Interagency Statement on Loan Modifications by Financial Institutions Working with Customers Affected by the Coronaviru s issued by the federal bank regulatory agencies on April 7, 2020, these deferrals are exempt from TDR status as they meet the specified requirements. The following table presents the loan portfolio by segment and class, excluding residential mortgage LHFS, at March 31, 2021 and December 31, 2020: March 31, 2021 December 31, 2020 Commercial real estate: Owner occupied $ 177,934 $ 174,908 Non-owner occupied 415,219 409,567 Multi-family 111,757 113,635 Non-owner occupied residential 101,381 114,505 Acquisition and development: 1-4 family residential construction 12,138 9,486 Commercial and land development 45,229 51,826 Commercial and industrial (1) 750,831 647,368 Municipal 19,238 20,523 Residential mortgage: First lien 225,247 244,321 Home equity - term 9,183 10,169 Home equity - lines of credit 153,169 157,021 Installment and other loans 23,695 26,361 Total loans $ 2,045,021 $ 1,979,690 (1) This balance includes $504.3 million and $403.3 million of SBA PPP loans, net of deferred fees and costs, at March 31, 2021 and December 31, 2020, respectively. In order to monitor ongoing risk associated with its loan portfolio and specific loans within the segments, management uses an internal grading system. The first several rating categories, representing the lowest risk to the Bank, are combined and given a “Pass” rating. Management generally follows regulatory definitions in assigning criticized ratings to loans, including "Special Mention," "Substandard," "Doubtful" or "Loss." The Special Mention category includes loans that have potential weaknesses that may, if not monitored or corrected, weaken the asset or inadequately protect the Bank's position at some future date. These assets pose elevated risk, but their weakness does not yet justify a more severe, or classified rating. Substandard loans are classified as they have a well-defined weakness, or weaknesses that jeopardize liquidation of the debt. These loans are characterized by the distinct possibility that the Bank will sustain some loss if the deficiencies are not corrected. Substandard loans include loans that management has determined not to be impaired, as well as loans considered to be impaired. A Doubtful loan has a high probability of total or substantial loss, but because of specific pending events that may strengthen the asset, its classification as Loss is deferred. Loss loans are considered uncollectible, as the borrowers are often in bankruptcy, have suspended debt repayments, or have ceased business operations. Once a loan is classified as Loss, there is little prospect of collecting the loan’s principal or interest and it is charged-off. The Company has a loan review policy and program which is designed to identify and monitor risk in the lending function. The Management ERM Committee, comprised of executive officers and loan department personnel, is charged with the oversight of overall credit quality and risk exposure of the Company's loan portfolio. This includes the monitoring of the lending activities of all Company personnel with respect to underwriting and processing new loans and the timely follow-up and corrective action for loans showing signs of deterioration in quality. A loan review program provides the Company with an independent review of the commercial loan portfolio on an ongoing basis. Generally, consumer and residential mortgage loans are included in the Pass categories unless a specific action, such as extended delinquencies, bankruptcy, repossession or death of the borrower occurs, which heightens awareness as to a possible credit event. Internal loan reviews are completed annually on all commercial relationships with a committed loan balance in excess of $1.0 million, which includes confirmation of risk rating by an independent credit officer. In addition, all commercial relationships greater than $500 thousand rated Substandard, Doubtful or Loss are reviewed quarterly and corresponding risk ratings are reaffirmed by the Company's Problem Loan Committee, with subsequent reporting to the Management ERM Committee and the Board of Directors. The following table summarizes the Company’s loan portfolio ratings based on its internal risk rating system at March 31, 2021 and December 31, 2020: Pass Special Mention Non-Impaired Substandard Impaired - Substandard Doubtful PCI Loans Total March 31, 2021 Commercial real estate: Owner occupied $ 151,583 $ 11,555 $ 8,380 $ 3,994 $ — $ 2,422 $ 177,934 Non-owner occupied 357,871 57,023 — — — 325 415,219 Multi-family 91,067 20,057 633 — — — 111,757 Non-owner occupied residential 95,379 3,274 1,232 262 — 1,234 101,381 Acquisition and development: 1-4 family residential construction 12,138 — — — — — 12,138 Commercial and land development 44,066 647 516 — — — 45,229 Commercial and industrial 728,962 10,500 5,649 3,378 — 2,342 750,831 Municipal 19,238 — — — — — 19,238 Residential mortgage: First lien 217,542 — — 2,560 — 5,145 225,247 Home equity - term 9,086 — 61 18 — 18 9,183 Home equity - lines of credit 152,443 91 54 581 — — 153,169 Installment and other loans 23,617 — — 23 — 55 23,695 $ 1,902,992 $ 103,147 $ 16,525 $ 10,816 $ — $ 11,541 $ 2,045,021 December 31, 2020 Commercial real estate: Owner occupied $ 148,846 $ 12,491 $ 7,855 $ 3,260 $ — $ 2,456 $ 174,908 Non-owner occupied 351,860 57,378 — — — 329 409,567 Multi-family 92,769 20,224 642 — — — 113,635 Non-owner occupied residential 107,557 3,948 1,422 268 — 1,310 114,505 Acquisition and development: 1-4 family residential construction 9,101 385 — — — — 9,486 Commercial and land development 49,832 655 525 814 — — 51,826 Commercial and industrial 617,213 17,561 6,118 3,639 — 2,837 647,368 Municipal 20,523 — — — — — 20,523 Residential mortgage: First lien 236,381 — — 2,628 — 5,312 244,321 Home equity - term 10,076 — 64 10 — 19 10,169 Home equity - lines of credit 156,264 95 54 608 — — 157,021 Installment and other loans 26,283 — — 17 — 61 26,361 $ 1,826,705 $ 112,737 $ 16,680 $ 11,244 $ — $ 12,324 $ 1,979,690 For commercial real estate, acquisition and development and commercial and industrial loans, a loan is considered impaired when, based on current information and events, it is probable that the Company will be unable to collect the scheduled payments of principal or interest when due according to the contractual terms of the loan agreement. Factors considered by management in determining impairment include payment status, collateral value, and the probability of collecting scheduled principal and interest payments when due. Loans that experience insignificant payment delays and payment shortfalls generally are not classified as impaired. Generally, loans that are more than 90 days past due are deemed impaired. Management determines the significance of payment delays and payment shortfalls on a case-by-case basis, taking into consideration all of the circumstances surrounding the loan and the borrower, including the length of the delay, the reasons for the delay, the borrower’s prior payment record, and the amount of the shortfall in relation to the principal and interest owed to determine if the loan should be placed on nonaccrual status. Nonaccrual loans in the commercial and commercial real estate portfolios and any TDRs are, by definition, deemed to be impaired. Impairment is measured on a loan-by-loan basis for commercial, construction and restructured loans by either the present value of the expected future cash flows discounted at the loan’s effective interest rate, the loan’s obtainable market price, or the fair value of the collateral if the loan is collateral dependent. A loan is collateral dependent if the repayment of the loan is expected to be provided solely by the underlying collateral. For loans that are deemed to be impaired for extended periods of time, periodic updates on fair values are obtained, which may include updated appraisals. Updated fair values are incorporated into the impairment analysis in the next reporting period. Loan charge-offs, which may include partial charge-offs, are taken on an impaired loan that is collateral dependent if the loan’s carrying balance exceeds its collateral’s appraised value, the loan has been identified as uncollectible, and it is deemed to be a confirmed loss. Typically, impaired loans with a charge-off or partial charge-off will continue to be considered impaired, unless the note is split into two, and management expects the performing note to continue to perform and is adequately secured. The second, or non-performing note, would be charged-off. Generally, an impaired loan with a partial charge-off may continue to have an impairment reserve on it after the partial charge-off, if factors warrant. At March 31, 2021 and December 31, 2020, nearly all of the Company’s loan impairments were measured based on the estimated fair value of the collateral securing the loan, except for TDRs. By definition, TDRs are considered impaired. All TDR impairment analyses are initially based on discounted cash flows for those loans. For real estate loans, collateral generally consists of commercial real estate, but in the case of commercial and industrial loans, it could also consist of accounts receivable, inventory, equipment or other business assets. Commercial and industrial loans may also have real estate collateral. Updated appraisals are generally required every 18 months for classified commercial loans in excess of $250 thousand. The “as is" value provided in the appraisal is often used as the fair value of the collateral in determining impairment, unless circumstances, such as subsequent improvements, approvals, or other circumstances, dictate that another value than that provided by the appraiser is more appropriate. Generally, impaired commercial loans secured by real estate, other than performing TDRs, are measured at fair value using certified real estate appraisals that had been completed within the last 18 months. Appraised values are discounted for estimated costs to sell the property and other selling considerations to arrive at the property’s fair value. In those situations in which it is determined an updated appraisal is not required for loans individually evaluated for impairment, fair values are based on either an existing appraisal or a discounted cash flow analysis as determined by management. The approaches are discussed below: • Existing appraisal – if the existing appraisal provides a strong loan-to-value ratio (generally 70% or lower) and, after consideration of market conditions and knowledge of the property and area, it is determined by the Credit Administration staff that there has not been a significant deterioration in the collateral value, the existing certified appraised value may be used. Discounts to the appraised value, as deemed appropriate for selling costs, are factored into the fair value. • Discounted cash flows – in limited cases, discounted cash flows may be used on projects in which the collateral is liquidated to reduce the borrowings outstanding, and is used to validate collateral values derived from other approaches. Collateral on certain impaired loans is not limited to real estate, and may consist of accounts receivable, inventory, equipment or other business assets. Estimated fair values are determined based on borrowers’ financial statements, inventory ledgers, accounts receivable aging or appraisals from individuals with knowledge in the business. Stated balances are generally discounted for the age of the financial information or the quality of the assets. In determining fair value, liquidation discounts are applied to this collateral based on existing loan evaluation policies. The Company distinguishes substandard loans on both an impaired and non-impaired basis, as it places less emphasis on a loan’s classification, and increased reliance on whether the loan was performing in accordance with the contractual terms. A substandard classification does not automatically meet the definition of impaired. Loss potential, while existing in the aggregate amount of substandard loans, does not have to exist in individual extensions of credit classified as substandard. As a result, the Company’s methodology includes an evaluation of certain accruing commercial real estate, acquisition and development, and commercial and industrial loans rated substandard to be collectively evaluated for impairment. Although the Company believes these loans meet the definition of substandard, they are generally performing and management has concluded that it is likely the Company will be able to collect the scheduled payments of principal and interest when due according to the contractual terms of the loan agreement. Larger groups of smaller balance homogeneous loans are collectively evaluated for impairment. Generally, the Company does not separately identify individual consumer and residential loans for impairment disclosures, unless such loans are the subject of a restructuring agreement due to financial difficulties of the borrower. The following table, which excludes PCI loans, summarizes impaired loans by segment and class, segregated by those for which a specific allowance was required and those for which a specific allowance was not required at March 31, 2021 and December 31, 2020. The recorded investment in loans excludes accrued interest receivable due to insignificance. Related allowances established generally pertain to those loans in which loan forbearance agreements were in the process of being negotiated or updated appraisals were pending, and any partial charge-off will be recorded when final information is received. Impaired Loans with a Specific Allowance Impaired Loans with No Specific Allowance Recorded Investment (Book Balance) Unpaid Principal Balance (Legal Balance) Related Allowance Recorded Investment (Book Balance) Unpaid Principal Balance (Legal Balance) March 31, 2021 Commercial real estate: Owner-occupied $ — $ — $ — $ 3,994 $ 4,950 Non-owner occupied residential — — — 262 390 Commercial and industrial — — — 3,378 4,032 Residential mortgage: First lien 407 407 31 2,153 3,213 Home equity—term — — — 18 24 Home equity—lines of credit — — — 581 811 Installment and other loans — — — 23 24 $ 407 $ 407 $ 31 $ 10,409 $ 13,444 December 31, 2020 Commercial real estate: Owner-occupied $ — $ — $ — $ 3,260 $ 4,091 Non-owner occupied residential — — — 268 393 Acquisition and development: Commercial and land development — — — 814 875 Commercial and industrial — — — 3,639 4,269 Residential mortgage: First lien 424 508 33 2,204 3,264 Home equity—term — — — 10 13 Home equity—lines of credit — — — 608 832 Installment and other loans — — — 17 18 $ 424 $ 508 $ 33 $ 10,820 $ 13,755 The following table, which excludes accruing PCI loans, summarizes the average recorded investment in impaired loans and related recognized interest income for the three months ended March 31, 2021 and 2020: 2021 2020 Average Interest Average Interest Three Months Ended March 31, Commercial real estate: Owner occupied $ 3,448 $ 1 $ 5,234 $ 1 Multi-family 19 — 341 — Non-owner occupied residential 267 — 257 — Acquisition and development: Commercial and land development 614 — 209 — Commercial and industrial 2,878 — 1,313 — Residential mortgage: First lien 2,636 11 2,400 12 Home equity - term 12 — 12 — Home equity - lines of credit 616 — 726 — Installment and other loans 15 — 46 — $ 10,505 $ 12 $ 10,538 $ 13 The following table presents impaired loans that are TDRs, with the recorded investment at March 31, 2021 and December 31, 2020: March 31, 2021 December 31, 2020 Number of Recorded Number of Recorded Accruing: Commercial real estate: Owner occupied 1 $ 27 1 $ 28 Residential mortgage: First lien 9 888 9 898 Home equity - lines of credit 1 6 1 8 11 921 11 934 Nonaccruing: Residential mortgage: First lien 5 311 5 320 5 311 5 320 16 $ 1,232 16 $ 1,254 There were no new TDR's for the three months ended March 31, 2021 or 2020. Management further monitors the performance and credit quality of the loan portfolio by analyzing the length of time a portfolio is past due, by aggregating loans based on its delinquencies. The following table presents the classes of loan portfolio summarized by aging categories of performing loans and nonaccrual loans at March 31, 2021 and December 31, 2020: Days Past Due Current 30-59 60-89 90+ Total Non- Total March 31, 2021 Commercial real estate: Owner occupied $ 171,501 $ 44 $ — $ — $ 44 $ 3,967 $ 175,512 Non-owner occupied 413,243 1,651 — — 1,651 — 414,894 Multi-family 111,757 — — — — — 111,757 Non-owner occupied residential 99,545 340 — — 340 262 100,147 Acquisition and development: 1-4 family residential construction 12,138 — — — — — 12,138 Commercial and land development 45,175 54 — — 54 — 45,229 Commercial and industrial 744,990 39 65 17 121 3,378 748,489 Municipal 19,238 — — — — — 19,238 Residential mortgage: First lien 214,318 3,939 173 — 4,112 1,672 220,102 Home equity - term 9,143 4 — — 4 18 9,165 Home equity - lines of credit 151,964 630 — — 630 575 153,169 Installment and other loans 23,413 151 53 — 204 23 23,640 Subtotal 2,016,425 6,852 291 17 7,160 9,895 2,033,480 Loans acquired with credit deterioration: Commercial real estate: Owner occupied 2,422 — — — — — 2,422 Non-owner occupied 325 — — — — — 325 Non-owner occupied residential 1,091 — — 143 143 — 1,234 Commercial and industrial 2,342 — — — — — 2,342 Residential mortgage: First lien 4,745 346 18 36 400 — 5,145 Home equity - term 18 — — — — — 18 Installment and other loans 52 3 — — 3 — 55 Subtotal 10,995 349 18 179 546 — 11,541 $ 2,027,420 $ 7,201 $ 309 $ 196 $ 7,706 $ 9,895 $ 2,045,021 Days Past Due Current 30-59 60-89 90+ Total Non- Total December 31, 2020 Commercial real estate: Owner occupied $ 168,262 $ 958 $ — $ — $ 958 $ 3,232 $ 172,452 Non-owner occupied 409,130 108 — — 108 — 409,238 Multi-family 113,635 — — — — — 113,635 Non-owner occupied residential 112,443 484 — — 484 268 113,195 Acquisition and development: 1-4 family residential construction 9,486 — — — — — 9,486 Commercial and land development 50,922 32 58 — 90 814 51,826 Commercial and industrial 640,573 9 310 — 319 3,639 644,531 Municipal 19,677 846 — — 846 — 20,523 Residential mortgage: First lien 230,903 5,758 535 83 6,376 1,730 239,009 Home equity - term 10,099 40 — 1 41 10 10,150 Home equity - lines of credit 156,153 268 — — 268 600 157,021 Installment and other loans 26,052 168 49 14 231 17 26,300 Subtotal 1,947,335 8,671 952 98 9,721 10,310 1,967,366 Loans acquired with credit deterioration: Commercial real estate: Owner occupied 2,456 — — — — — 2,456 Non-owner occupied 329 — — — — — 329 Non-owner occupied residential 1,161 — — 149 149 — 1,310 Commercial and industrial 2,837 — — — — — 2,837 Residential mortgage: First lien 4,341 655 9 307 971 — 5,312 Home equity - term 19 — — — — — 19 Installment and other loans 57 4 — — 4 — 61 Subtotal 11,200 659 9 456 1,124 — 12,324 $ 1,958,535 $ 9,330 $ 961 $ 554 $ 10,845 $ 10,310 $ 1,979,690 The Company maintains its ALL at a level management believes adequate for probable incurred credit losses. The ALL is established and maintained through a provision for loan losses charged to earnings. On a quarterly basis, management assesses the adequacy of the ALL utilizing a defined methodology, which considers specific credit evaluation of impaired loans as discussed above, historical loan loss experience, and qualitative factors. Management believes its approach properly addresses relevant accounting guidance for loans individually identified as impaired and for loans collectively evaluated for impairment, and other bank regulatory guidance. In connection with its quarterly evaluation of the adequacy of the ALL, management reviews its methodology to determine if it properly addresses the current risk in the loan portfolio. For each loan class, general allowances based on quantitative factors, principally historical loss trends, are provided for loans that are collectively evaluated for impairment. An adjustment to historical loss factors may be incorporated for delinquency and other potential risk not elsewhere defined within the ALL methodology. In addition to this quantitative analysis, adjustments to the ALL requirements are allocated on loans collectively evaluated for impairment based on additional qualitative factors, including: Nature and Volume of Loans – including loan growth in the current and subsequent quarters based on the Company’s targeted growth and strategic plan, coupled with the types of loans booked based on risk management and credit culture; the number of exceptions to loan policy; and supervisory loan to value exceptions. Concentrations of Credit and Changes within Credit Concentrations – including the composition of the Company’s overall portfolio makeup and management's evaluation related to concentration risk management and the inherent risk associated with the concentrations identified. Underwriting Standards and Recovery Practices – including changes to underwriting standards and perceived impact on anticipated losses; trends in the number of exceptions to loan policy; supervisory loan to value exceptions; and administration of loan recovery practices. Delinquency Trends – including delinquency percentages noted in the portfolio relative to economic conditions; severity of the delinquencies; and whether the ratios are trending upwards or downwards. Classified Loans Trends – including internal loan ratings of the portfolio; severity of the ratings; whether the loan segment’s ratings show a more favorable or less favorable trend; and underlying market conditions and impact on the collateral values securing the loans. Experience, Ability and Depth of Management/Lending staff – including the years’ experience of senior and middle management and the lending staff; turnover of the staff; and instances of repeat criticisms of ratings. Quality of Loan Review – including the years of experience of the loan review staff; in-house versus outsourced provider of review; turnover of staff and the perceived quality of their work in relation to other external information. National and Local Economic Conditions – including trends in the consumer price index, unemployment rates, the housing price index, housing statistics compared to the prior year, bankruptcy rates, regulatory and legal environment risks and competition. During the year ended March 31, 2021, this factor was increased for the commercial and consumer portfolios to account for the negative economic impact of the COVID-19 pandemic. COVID-19 – during the year ended December 31, 2020, a qualitative allocation was implemented associated with the potential impact of the COVID-19 pandemic on the Company's commercial loan portfolio. The factor assumes downgrades of loans which were granted deferrals or forbearances based upon identified hardships resulting from the economic shutdown driven by the pandemic. The qualitative reserve on these loans will be reduced over time as sustained performance is demonstrated after the loans are removed from deferral status or the forbearance period has ended. The following table presents the activity in the ALL for the three months ended March 31, 2021 and 2020: Commercial Consumer Commercial Acquisition Commercial Municipal Total Residential Installment Total Unallocated Total Three Months Ended March 31, 2021 Balance, beginning of period $ 11,151 $ 1,114 $ 3,942 $ 40 $ 16,247 $ 3,362 $ 324 $ 3,686 $ 218 $ 20,151 Provision for loan losses (494) (69) (54) (2) (619) (289) (106) (395) 14 (1,000) Charge-offs — — (454) — (454) (21) (20) (41) — (495) Recoveries 14 1 280 — 295 6 10 16 — 311 Balance, end of period $ 10,671 $ 1,046 $ 3,714 $ 38 $ 15,469 $ 3,058 $ 208 $ 3,266 $ 232 $ 18,967 March 31, 2020 Balance, beginning of period $ 7,634 $ 959 $ 2,356 $ 100 $ 11,049 $ 3,147 $ 319 $ 3,466 $ 140 $ 14,655 Provision for loan losses 383 71 322 (1) 775 77 42 119 31 925 Charge-offs — — (75) — (75) (91) (72) (163) — (238) Recoveries 403 3 44 — 450 6 5 11 — 461 Balance, end of period $ 8,420 $ 1,033 $ 2,647 $ 99 $ 12,199 $ 3,139 $ 294 $ 3,433 $ 171 $ 15,803 The following table summarizes the ending loan balance individually evaluated for impairment based upon loan segment, as well as the related ALL loss allocation for each at March 31, 2021 and December 31, 2020. PCI loans are excluded from loans individually evaluated for impairment. Commercial Consumer Commercial Acquisition Commercial Municipal Total Residential Installment Total Unallocated Total March 31, 2021 Loans allocated by: Individually evaluated for impairment $ 4,256 $ — $ 3,378 $ — $ 7,634 $ 3,159 $ 23 $ 3,182 $ — $ 10,816 Collectively evaluated for impairment 802,035 57,367 747,453 19,238 1,626,093 384,440 23,672 408,112 — 2,034,205 $ 806,291 $ 57,367 $ 750,831 $ 19,238 $ 1,633,727 $ 387,599 $ 23,695 $ 411,294 $ — $ 2,045,021 ALL allocated by: Individually evaluated for impairment $ — $ — $ — $ — $ — $ 31 $ — $ 31 $ — $ 31 Collectively evaluat |
