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NOTICE AND ACCESS: MATERIALS REQUEST TOUCH-TONE TELEPHONE SCRIPT |
"WO# 25933 - JOHN HANCOCK FUNDS PROXY" |
EXPECTED MAIL DATE: 12/05/2014 - MEETING DATE: 01/26/2015 |
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WHEN CONNECTED TO OUR TOUCH TONE PHONE ORDERING SYSTEM ACCESSED VIA OUR TOLL-FREE NUMBER(1-877-816-5331) , THE SHAREHOLDER WILL HEAR: |
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INITIAL GREETING: |
"Thank you for calling the Proxy Materials Order Line." |
"This line is available to you until the meeting date of the current campaign" |
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THEN THE SHAREHOLDER IS PROMPTED TO ENTER THEIR CONTROL NUMBER: |
"To request a copy of proxy materials by mail, I'll need to validate some information from your Meeting Notice." |
"On your notice there's a shaded box with a 14 digit number inside. Please enter that number now." |
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AFTER ENTRY OF THEIR CONTROL NUMBER, THEY ARE PROMPTED TO ENTER THEIR SECURITY CODE:" |
"Next, located in the un-shaded box is an 8 digit number. Please enter this number now. |
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THEN YOU HEAR: |
"Thank you, Please hold while I validate those numbers." |
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IF THE CODES ENTERED WERE VALID, THE CAMPAIGN SPECIFIC SPEECH IS HEARD NEXT: |
"Okay, you'll be requesting meeting materials for John Hancock Funds." |
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THEN THE FOLLOWING SPEECH IS HEARD: |
"Your request for a paper copy of your proxy materials will be processed in just a moment. For future meetings you can |
elect to receive proxy materials by email or by mail. If you prefer email, please log on to the web site listed on your |
shareholder meeting Notice so that we can capture your email address. If you prefer to receive all future proxy |
materials by mail, press 1 now. If you don’t want to set a future delivery preference, just hold on for your material |
order confirmation." |
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NEXT, THE SHAREHOLDER HEARS: |
"Please hold while I process your request." |
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THEN THE SHAREHOLDER HEARS: |
"Your request has been received. Proxy material orders will be mailed within 3 business days." |
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OR, IF THE SHAREHOLDER HAS A PENDING ORDER THEY HEAR THIS SPEECH INSTEAD: |
"There's already a request for proxy meeting materials that's pending. Material orders are mailed within 3 business |
days from when they were requested." |
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IF THE MEETING IS WITHIN 10 DAYS OF THE CALL, THE SHAREHOLDER WILL HEAR: |
"Since the meeting is within 10 days, I cannot guarantee that you'll receive your proxy materials in sufficient time for |
you to review the materials and process your vote. However, you can always view your proxy materials and vote |
online by logging onto the website listed on your shareholder meeting notice." |
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IF THE SHAREHOLDER ELECTED TO RECEIVE ALL FUTURE PROXY MATERIALS BY MAIL THEY WILL HEAR: |
"Additionally, as you've indicated, you'll receive all future proxy meeting materials by mail." |
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THEN THE SHAREHOLDER IS PROMPTED TO SEE IF THEY HAVE ANOTHER NOTICE: |
"If you have received a notice on another account that you'd like me to send you materials on, press one now." |
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THEN IF THE SHAREHOLDER ELECTS TO ORDER MATERIALS FOR ANOTHER NOTICE: |
"Okay, to send you materials on another account we'll just need to repeat the process using the details from your other notice. Let's begin..." |
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IF THE SHAREHOLDER DOESN'T CHOOSE THE OPTION TO ORDER MATERIALS FOR ANOTHER NOTICE, THEY HEAR: |
"I'm now going to end this call. Thank you for calling. Goodbye." |
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JOHN HANCOCK PROXY WO # 25933 - TOUCH-TONE TELEPHONE VOTING SCRIPT |
** PROXY CARD ** IVR Revision 11-19-14 |
WHEN CONNECTED TO OUR PHONE VOTING SYSTEM ACCESSED VIA OUR TOLL-FREE NUMBER 1-800-337-3503, THE SHAREHOLDER HEARS: |
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THE INITIAL PROMPT: |
"Thank you for calling the proxy voting line. |
Before you can vote, I'll need to validate some information from your proxy card or meeting notice. |
On your card or notice there’s a shaded box with a 14 digit number inside. Please enter that number now." |
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AFTER THE SHAREHOLDER ENTERS THEIR 14 DIGIT CONTROL NUMBER, HE/SHE HEARS: |
"Next, located in the un-shaded box is an 8 digit number. Please enter this number now." |
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THEN YOU HEAR: |
"Thank you. Please hold while I validate those numbers." |
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IF CUSTOM GREETING IS APPROVED, THE SHAREHOLDER WILL HEAR THE FOLLOWING CUSTOM SPEECH: |
Okay, you'll be voting your proxy for shares in the John Hancock Funds. The Board Recommends a vote "FOR" the proposal." |
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IF THERE IS A PRIOR VOTE IN THE SYSTEM FOR THE CONTROL NUMBER ENTERED YOU HEAR: |
" I see that you’ve already voted. If you don’t want to change your vote you can just hang-up. Otherwise, |
remain on the line and I’ll take you through the voting process again..." |
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IF THERE IS NO PRIOR VOTE, THE FOLLOWING IS HEARD: |
"I'm about to take you through the voting process. Please keep your voting card or meeting notice in front |
of you to follow along. Okay, let's begin…" |
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MATCHING THE SHAREHOLDER'S PROXY CARD, THEY WILL BE PROMPTED TO VOTE ON THE APPLICABLE PROPOSALS: |
"Proposal 1: To vote FOR ALL nominees, Press 1. To WITHHOLD your vote from all nominees, press 2. |
Or to WITHHOLD YOUR VOTE FROM INDIVIDUAL nominees press 3." |
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IF THE SHAREHOLDER PRESSES 1, TO VOTE FOR ALL NOMINEES THEY WILL HEAR: |
"Okay, voting for all nominees" |
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IF THE SHAREHOLDER PRESSES 2, TO WITHHOLD FROM ALL NOMINEES THEY WILL HEAR: |
"Okay, withholding your vote on all nominees " |
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IF THE SHAREHOLDER PRESSES 3, TO WITHHOLD FROM INDIVIDUAL NOMINEES THEY WILL HEAR: |
"Okay, we'll withhold your vote on the nominees you specify. All other nominees will be voted FOR. " |
THEN THEY HEAR: "For each nominee listed on your proxy card or meeting notice there's a corresponding |
two-digit number. Please enter the number of the nominee from whom you wish to withhold your vote." |
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AFTER THE SHAREHOLDER ENTERS A NOMINEE NUMBER TO WITHHOLD FROM, HE/SHE HEARS: |
"OK, withholding your vote from nominee number N" [Where N is the nominee number entered]" |
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THEN THE SHAREHOLDER HEARS: |
"To withhold your vote from another nominee, enter the two-digit number. If there are no other nominees |
from whom you wish to withhold your vote press # (pound)." |
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WHEN # IS PRESSED, THE SHAREHOLDER HEARS: |
"Okay, finished withholding from nominees" |
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WHEN THE SHAREHOLDER HAS COMPLETED VOTING ON THE PROPOSAL, HE/SHE WILL HEAR: |
"Okay, you've finished voting but your vote has not yet been recorded." |
"To hear a summary of how you voted, press 1; To record your vote, Press 2." |
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IF THE SHAREHOLDER PRESSES 1, TO HEAR A SUMMARY OF THEIR VOTES, HE/SHE WILL HEAR: |
"Please note your vote will be cast automatically should you decide to hang up during the summary." |
"You've elected to vote as follows..." [THEN A PLAYBACK OF THE VOTES COLLECTED FOR THE PROPOSAL IS HEARD] |
AFTER THE VOTE PLAYBACK, THE SHAREHOLDER HEARS: |
"If this is correct, press 1; Otherwise, press 2. If you'd like to hear the information again press # (pound)." |
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IF THE CALLER CHOOSES TO RECORD THEIR VOTE (EITHER BEFORE OR AFTER THE SUMMARY IS HEARD), THEY HEAR: |
"(Okay) Please hold while I record your vote." |
THEN THEY HEAR: |
"Your vote has been recorded. It’s not necessary for you to mail in your proxy card or meeting notice. |
I’m now going to end this call unless you have another proxy card or meeting notice to vote or you |
want to change your vote. If you need to vote again, press one now." |
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IF THE SHAREHOLDER PRESSES 2, INDICATING AN INCORRECT VOTE, HE/SHE WILL HEAR: |
"Okay, lets change your vote." [The system then prompts the voting options again.] |
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AFTER THE SHAREHOLDER'S VOTE IS RECORDED, IF THEY ELECT TO VOTE ANOTHER PROXY, HE/SHE HEARS: |
"Before you can vote, I'll need to validate some information from your proxy card or meeting notice. |
On your card or notice there’s a shaded box with a 14 digit number inside. Please enter that number now." |
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IF THE SHAREHOLDER ELECTS TO END THE CALL, HE/SHE WILL HEAR: |
"Thank you for voting, goodbye." |