Investor Day ‐ 2023 2023 Investor Day March 9, 2023
Investor Day ‐ 2023 Welcome and Introduction 2 Karen Guerra, VP of Investor Relations
Investor Day ‐ 2023 Cautionary Statements Regarding Forward‐Looking Information This presentation may contain or incorporate by reference information that includes or is based on forward‐looking statements within the meaning of the safe‐harbor provisions of the Private Securities Litigation Reform Act of 1995. We caution investors that these forward‐looking statements are not guarantees of future performance, and actual results may differ materially. Such statements involve known and unknown risks, uncertainties, and other factors, including but not limited to: • changes in the frequency and severity of insurance claims; • claim development and the process of estimating claim reserves; • the impacts of inflation; • the impact of Kemper’s strategic initiatives; • supply chain disruption; • product demand and pricing; • effects of governmental and regulatory actions; • litigation outcomes; • investment risks; • cybersecurity risks; • impact of catastrophes; and • other risks and uncertainties detailed in Kemper’s Annual Report on Form 10‐K and subsequent filings with the Securities and Exchange Commission (“SEC”). The COVID‐19 outbreak and subsequent global pandemic (“Pandemic”) is an extraordinary catastrophe that creates unique uncertainties and risks. Kemper cannot provide any assurances as to the impacts of the Pandemic and related economic conditions on Kemper’s operating and financial results. Kemper assumes no obligation to publicly correct or update any forward‐looking statements as a result of events or developments subsequent to the date of this presentation, including any such statements related to the Pandemic. Non‐GAAP Financial Measures This presentation contains non‐GAAP financial measures that the company believes are meaningful to investors. Non‐GAAP financial measures have been reconciled to the most comparable GAAP financial measure. Preliminary Matters 3
Investor Day ‐ 2023 Today’s Presenters 4 • 25+ years of insurance industry experience • Joined Kemper in 2015 • Previous experience: Allstate, Travelers Joe Lacher President, CEO & Chairman • 20+ years of finance experience • Joined Kemper in 2016 • Previous experience: Banc of California, AerCap, RBS Citizens, KPMG Jim McKinney EVP & CFO • 15+ years P&C industry experience • Joined Kemper in 2019 • Previous experience: Travelers Matt Hunton EVP & President, Kemper Auto • 35+ years of industry experience • Joined Kemper in 2020 • Previous experience: Ameritas, Aegon Tim Stonehocker EVP & President, Kemper Life
Investor Day ‐ 2023 Topic Presenter Welcome and Introduction Karen Guerra Vision and Value Creation Framework Joe Lacher Reaffirming and Refining Our Model Jim McKinney Q&A Joe Lacher / Jim McKinney Serving Our Markets: Kemper Auto Matt Hunton Serving Our Markets: Kemper Life Tim Stonehocker Evolving for the Future Jim McKinney Closing and Q&A Joe Lacher / Full Team Today’s Agenda 5 1 2 3 4 5 6 7 8
Investor Day ‐ 2023 Vision and Value Creation Framework 6 Joe Lacher
Investor Day ‐ 2023 Business on track to realize target returns in 2024 7 State of the Union Focused actions to achieve profitability targets and deliver long‐term value creation The strategic initiatives announced in the third quarter remain on track • Sharpening of our business focus ̶ Strategic review of Kemper Personal Insurance (preferred home and auto) ̶ Divestiture of Reserve National Insurance Company (Kemper Health) • Initiatives to enhance our operating model ̶ Establishment of an offshore captive ̶ Creation of a reciprocal exchange ̶ Enterprise expense optimization Announced Initiatives Guidance No change to fourth quarter guidance; we are poised to achieve: • Positive adjusted consolidated net operating profit during the first half of 2023 • Underwriting profits during the second half of the year
Investor Day ‐ 2023 Key Highlights for Today’s Meeting 8 Significant valuation upside Strong corporate purpose Investing in differentiated capabilities which provide competitive advantages Broad universe of market opportunities that align with our Strategic Intent and differentiated capabilities Prioritizing efforts to achieve target profitability, enhance competitive advantages, and transform our capital structure
Investor Day ‐ 2023 Target top quartile value creation for customers, employees and shareholders Leading Insurer Empowering Specialty and Underserved Markets Enabled by a dynamic, diverse, and innovative team who act like owners 9 Distribution Have Limited or Unfocused Competition Require Unique Expertise Sizable Market Delivering appropriate and affordable insurance and financial solutions Specialty auto insurance for underserved markets; Latino, Hispanic and urban areas Life insurance for low/modest income customers Market Characteristics Differentiated Capabilities Product SophisticationEase of UseLow‐Cost Management 1 Enable Systematic, Sustainable Competitive Advantages (SSCAs) 2 1 Kemper Auto is equivalent to the Specialty Property & Casualty Insurance Segment 2 Kemper Life is equivalent to the Life & Health Insurance Segment
Investor Day ‐ 2023 Core businesses foundational to Kemper’s success Serve Growing Specialty Markets With Easy‐to‐Use Affordable Solutions Focus enables optimal value creation 10 • Personal and commercial auto insurance products • Targets underrepresented demographics • Simplified product offerings • Specialized capabilities for customer needs • Broad independent agent and broker distribution (~24,000) • Personal insurance products created for "Main Street America" • Product design and claim capabilities provide affordable insurance • Independent agent distribution (~5,600) • Life and select property insurance products • Serves low to moderate income (LMI) segment • Simple products with stable cash flows • Products enable financial discipline • Unique home service model (~2,300 agents) Specialty Auto Life Preferred Home & Auto Core Businesses
Investor Day ‐ 2023 Proven, repeatable approach enables long‐term execution success Consistent Strategic Framework Highlights Attractive Businesses Focus on target market criteria and Kemper’s success formula 11 Success Formula Enablers Differentiated capabilities Systematic, Sustainable Competitive Advantages Target Market Customer‐centric Ease of use Specialized delivery solutions Business must be strong on standalone basis Must be made stronger by being part of Kemper Must make Kemper stronger Have or can achieve SSCAs Sizable market Requires unique expertise Has limited or unfocused competition SSCA Approach Selection / Participation Criteria Market Characteristics Customer Needs
Investor Day ‐ 2023 Strategic framework and strong operating model accelerate value creation for all stakeholders Operating Model Provides Foundation for Competitive Advantages Differentiated enablers and capabilities provide an enterprise SSCA 12 Critical Enablers Talent Analytic Superiority Financial Strength Systematic, Sustainable Competitive Advantage Creation Distribution Low‐Cost Management Product SophisticationEase of Use Capital Allocation Strategic Management Organizational Development Business Capabilities Holding Company Capabilities
Investor Day ‐ 2023 Core businesses possess attractive market characteristics and differentiated capabilities Core Businesses Ta rg et M ar ke t M ar ke t Ch ar ac te ris tic s Sizable Market Require Unique Expertise ~ Have Limited or Unfocused Competition D iff er en tia te d Ca pa bi lit ie s Low‐Cost Management Ease of Use Distribution Product Sophistication Strategic Framework Highlights Strength of Auto and Life Businesses Enables Kemper to sharpen strategic focus 13 Specialty Auto Life Preferred Home & Auto Health1 1 Completed the sale of Reserve National Insurance Company —otherwise known as Kemper Health—to Medical Mutual of Ohio on 12/1/22
Investor Day ‐ 2023 Key Highlights for Today’s Meeting Significant valuation upside Strong corporate purpose Investing in differentiated capabilities which provide competitive advantages Broad universe of market opportunities that align with our Strategic Intent and differentiated capabilities Prioritizing efforts to achieve target profitability, enhance competitive advantages, and transform our capital structure 14
Investor Day ‐ 2023 Reaffirming and Refining Our Model 15 Jim McKinney
Investor Day ‐ 2023 Reaffirming and Refining Our Model 16 Topics • Operating principles • Path to target profitability • Execution is driven by sustainable operating model and business practices • High confidence in achieving: ̶ Positive adjusted consolidated net operating profit during the first half of 2023 ̶ Underwriting profits during the second half of the year ̶ Target returns in 2024 Key Takeaways
Investor Day ‐ 2023 Enables leading businesses with consistent market share gains through the cycle 17 Commitment to Continual Success for Our Stakeholders Enterprise aligned to perpetual operating principles • Develop specialized offerings • Aligned distribution • Ease of use • Affordable • Continuously investing in the future while maintaining expense discipline Customer‐Centric • Strong balance sheet • Sound risk governance and controls • "Act like an owner" culture and conduct • Operational resilience Disciplined Risk Management • Event‐based data architecture • Proprietary and high‐ frequency data • Cloud‐based applications • End‐to‐end value chain projections: historical and simulated • Integrated planning Dynamic Financial Management • Empower underserved customer bases • Investing in and supporting our communities • Integrating environmental sustainability into business and operating decisions Sustainable Business Practices Operating Principles
Investor Day ‐ 2023 Continuous investment and innovation deliver differentiated outcomes for all stakeholders 18 Value Creation Driven by Customer‐Centric Franchises Formula enables enduring systematic success Profitable Growth Identify Customers Understand Needs Develop Specialized Offerings Align Distribution Ensure Ease of Use Affordable • Delivers superior outcomes • Lowers costs • Enables optimal deployment of technology solutions • Enhances business investment returns • Improves customer retention
Investor Day ‐ 2023 Governance ecosystem ensures we are a source of strength for all our stakeholders Strong Risk and Control Management are Non‐Negotiable Size and scale enable us to efficiently execute on our governance responsibilities 19 • Deliver on our customer promises • Provide operational resilience • Maintain multi‐jurisdictional compliance • Protect personally‐identifiable information • Minimize fraud and cyber risk • Adapt to new laws and regulations Fraud Cyber Risk Compliance LegalControl Mgmt. Finance
Investor Day ‐ 2023 Permits analytic superiority, improves customer experience, and grows competitive advantages 20 Quick and Accurate Information Drives Superior Outcomes Supported by pervasive intellectual curiosity and a leading information platform Event‐based data architecture Proprietary and high‐frequency data End‐to‐end value chain projections: historical and simulated Integrated planning Cloud‐based applications • Reduces costs • Enables ability to scale up or down efficiently • Increases security and data back‐up • Improves collaboration • Provides timely and valuable data insights Benefits
Investor Day ‐ 2023 Integral in providing appropriate and affordable insurance and financial solutions for specialty and underserved markets ESG Remains a Priority Integrating environmental sustainability into business and operating decisions 21 • LEED Certified office locations • Recycling of over 450 tons of materials in our locations • Continued investments in renewable energy – $100M invested in solar energy in 2021 • Climate risk management framework • Expansion of employee learning and development programs • Enhanced diversity and inclusion program • Committed $4.5M over the next 5 years for scholarships at 10 universities, including 6 Historically Black and Hispanic‐ serving institutions • Improvements in employee benefits • ESG Oversight established at board level • Diverse board: majority of directors are independent and 42% of board members are female and/or professionals of color • Nearly $3B in ESG‐related investments • Data and security policies aligned to industry best practices Environmental Social Governance Energy Efficiency ESG Product Features Climate Risk Human Capital Philanthropy & Community Diversity, Equity & Inclusion Responsible Investing Data Security & Privacy Oversight Compliance & Ethics
Investor Day ‐ 2023 Continuous investment and innovation enables competitive outcomes for all stakeholders • Competing with traditional insurance companies • InsurTechs continue to penetrate select markets • MGAs trying to disintermediate insurance companies • Accelerating pace of innovation • Need for digital and cloud native solutions • Customers expect and deserve products designed to meet needs and lifestyle choices • Expanding data availability and utility Continuously Changing Operating Environment Necessitates ongoing investment to maintain position 22 • Keeping pace with evolving cyber landscape • Significant increase in cost of ransomware • Data privacy, ethics and transparency increasingly impact customer decisions CyberCompetition • Changing and expanding regulatory requirements • Conforming to new reporting requirements (e.g., LDTI) Regulatory Evolvi cyb r landscape • Significant increase in cost of ran omware • Data privacy, ethics and transp rency increasingly mpact customer decisions Tech & Data • Increasing focus on climate, sustainability and DE&I • Stakeholders expect tangible actions that support a greener and more inclusively equitable society ESG
Investor Day ‐ 2023 Growing the number of customers served with leading and affordable solutions Committed to Delivering on Through‐the‐Cycle Targets 23 Return on Equity (ROE) 10% – 12% Return on Average Tangible Common Equity (ROATCE) 14% – 16% Premium Growth Market or Higher Leveraging advantages to unlock shareholder value
Investor Day ‐ 2023 Expect positive adjusted consolidated net operating profit in 1H’23 with underwriting income by 2H’23 Benefit Driven By Actions Taken Specialty P&C Profit Actions • Rate and non‐rate actions earning in • Since 2Q'21, Kemper Auto has filed for 43 points of rate Cost Structure Optimization • Restructuring program in place • LAE improvements • Enterprise expense initiatives • Real estate expense reductions Macro Tailwinds • Rising interest rates • Declining mortality • Moderating severity inflation trends • Improving regulatory environment • Optimized investments to maximize interest rate benefit • Extensive rate filings Executing Plan to Achieve Target Returns Macro environment improving and profit enhancement initiatives progressing 24 1 2 3
Investor Day ‐ 2023 Overcoming loss cost pressures through rate, non‐rate, and expense actions Specialty P&C Path to Target Returns Comprehensive approach underway 25 Underlying AssumptionsThemes • Net loss trend (loss trend in excess of underwriting actions) stabilizes in 2023 – Underwriting actions continue to drive lower frequency (stabilizes over 2023) – Severity is expected to moderate through 2023 but continues to drive higher loss cost • Approved rate continues to earn‐in (expect >13% of additional rate to earn in through 2023) • Expense initiatives focused on operational efficiency Assumption 1H’23 2H’23 Earned rate 6 – 7pts 5 – 6pts Net loss trend 2 – 4pts 2 – 4pts Expense savings 0 – 1pts 0 – 1pts Additional CA actions 0 – 1pts 1 – 2pts 1
Investor Day ‐ 2023 Clear path to underwriting profit by end of 2023; potential upside driven by macro factors and California actions 108 % 96 % 98 % 100 % 102 % 104 % 106 % 108 % 110 % FY 2022 YE 2023 U nd er ly in g Co m bi ne d Ra tio Downside Base Upside CA Upside Specialty P&C Path to Target Returns Profit actions having the desired effect 26 97% – 100 % 1 2Q’23 Range 100 % – 103 %
Investor Day ‐ 2023 Significant run‐rate savings have been realized; additional savings expected throughout 2023 Cost Structure Optimization Accelerates Path to Target Returns Opportunities to optimize cost structure and capture cost efficiencies have been identified and actioned 27 Restructuring and integration pre‐tax charges of $150M – $200M will produce an annualized savings of $150M or greater by the end of 2025 Since its inception, this program has driven total annualized run rate savings of $61M, and we have incurred total pre‐tax charges of $36M (Pre‐tax, $ in millions) 4Q’22 Total Program % Reached Ru n Ra te Sa vi ng s Loss Adjustment Expense (LAE) Improvements $34 $80 – $120 28% – 43% Enterprise Expense Initiatives (ex. Real Estate & LAE) $18 $60 – $70 26% – 30% Real Estate Optimization $9 $10 90% Total Annualized Run Rate Program Savings $61 $150+ 42% – 60% Total Earned on Run Rate Savings $14 Associated Charges $36 $150 – $200 18% – 24% 2
Investor Day ‐ 2023 Improving macro environment supports path to profitability Macro Tailwinds Benefiting Path to Target Returns Enhanced fixed income yields and moderating severity inflation stabilizing operating environment 28 Impact to Kemper Rising Interest Rates • Increased Net Investment Income as Kemper optimizes investment portfolio Declining Mortality • Mortality returning to pre‐Pandemic levels leading to increased Life earnings and cash flow Moderating Severity • Severity inflation moderating from post‐Pandemic highs Improving Regulatory Environment • Additional rate available on Kemper products following regulatory approval 3
Investor Day ‐ 2023 Achieve through‐the‐cycle targets in 2024 Committed to Delivering on Through‐the‐Cycle Targets Initiatives provide comprehensive approach to enhanced profitability 29 1 ROE defined as rolling 12 months return on average shareholders’ equity excluding net unrealized gains on fixed maturities (5‐point average) (0.3)% 10% ‐12% 3‐Yr Avg ROE¹ P&C Profit Actions Cost Structure Optimization Macro Trends 2024Y ROE¹ Target Range Relative contributions not to scale
Investor Day ‐ 2023 30 Key Takeaways • Execution is driven by sustainable operating model and business practices • High confidence in achieving: ̶ Positive adjusted consolidated net operating profit during the first half of 2023 ̶ Underwriting profits during the second half of the year ̶ Achieve through‐the‐cycle targets in 2024
Investor Day ‐ 2023 Q&A 31 Joe Lacher & Jim McKinney
Investor Day ‐ 2023 Serving Our Markets: Kemper Auto 32 Matt Hunton
Investor Day ‐ 2023 • Specialty auto market is large and growing more rapidly than the broader market with customers that have unique and complex needs • Kemper Auto has developed core capabilities that provide competitive differentiators • Intensely focused on achieving target returns 33 Serving Our Markets: Kemper Auto Topics Key Takeaways • Specialty Auto market overview • Core capabilities and strategic differentiators • Key investments • Commercial Auto double click
Investor Day ‐ 2023 Specialized business model drives focused execution to ensure customer needs are met Overview of Kemper Auto Today Target market includes both Specialty PPA and CV segments 34 2022 FY Earned Premiums Earned Premium Evolution PPA CV 14% 86% 5% 95% Mix 2017Y 2022Y Commercial Auto $549M Private Passenger Auto $3,496M Strong Specialty Franchise Strong specialty franchise underscored through consistent growth in both NPW and NPE Sophisticated distribution network characterized by long‐tenured agents Efficient technology platform rooted in a modern claims system Unique position focusing on underserved markets throughout the U.S.
Investor Day ‐ 2023 Favorable competitive dynamics and operating environment present opportunity to further expand our SSCA Kemper Auto has Built a Leading Specialty Auto Franchise ~$110B market that requires distinctive capabilities to meet customer needs 35 Customer Traits Market Attributes Specialties Other Specialty Auto ~$30‐50B Traditional Nonstandard Auto ~$50‐70B Bad Actors Latino/ Hispanic Specialty States High Risk Urban Poor Credit Standard and Preferred Broad mix of customers with unique needs Specialized capabilities are required to meet customer needs Price sensitive customer base that values trust and accessibility Payment options and pricing flexibility are critical success factors Dominated by large, unfocused insurers and small, less‐sophisticated carriers Source: S&P Capital IQ Pro and AM Best
Investor Day ‐ 2023 Strong growth of Specialty Auto market provides meaningful attainable headroom in our existing markets Specialty Auto is a High‐Growth Market Significant portion of Specialty customers reside in urban areas 36 • Market has grown ~$40B – $45B (~6% annually) over last 10 years ̶ High growth geographies (e.g., TX, FL) ̶ High growth population segments (e.g., Latino/Hispanic) • Geographically concentrated in key states and urban zones ̶ ~30% of market in top three states ̶ >50% of market in top 10 states • Customer needs vary widely, but generally focused on low‐cost products with appropriate service levels • Limited focused and scaled carriers 9% 9% 10% $‐ $1 $2 $3 $4 $5 $6 $7 OH TN MI IL PA GA NY CA FL TX Top 10 NSA States (Premium)2 ($B Premium) KA Presence $0 $20 $40 $60 $80 $100 $120 $140 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 $ ‐b ill io ns Specialty PPA¹ CV Target Market¹ Specialty Written PremiumSpecialty Market Overview 1 S&P Capital IQ Pro, Fitch Ratings, and Kemper Management Estimate 2 AM Best
Investor Day ‐ 2023 Focused on Serving the Specialty Auto Market Unique capabilities enable us to deliver a value proposition that aligns with customer needs 37 Prioritization of customer characteristics and needs inform execution and business solutions Specialty Customer Characteristics Business Model Implications Highly price sensitive customers Flexible payment options Specialized distribution and customer access Unique workflow requirements Deep customer proprietary knowledge Product sophistication Nimble underwriting and billing tools Broad and fortified broker relationships Local claim intimacy Extensive bilingual service capabilities
Investor Day ‐ 2023 Leveraging Business Model to Drive Consistent Value Creation Building balanced and increasingly diverse presence 38 Framework drives balanced growth while meeting our long‐term targets • Written premium has grown ~30% annually since 2017 • Scaling our model across new products and geographies • Targeted growth has provided diversification benefits • Attractive opportunity to grow commercial auto • Geographic growth anchored on existing “Foundational” and “Investment” states • Balancing growth and target margins Balancing Product Portfolio 81 % 53 % 35 % 9 % 35 % 45 % 6 % 10 % 20 % 4 % 2 % 2017 2022 2030E California Other Foundational ¹ Investment ² Exit ³ $3.9B$1.0B Portfolio Overview Streamlining and Diversifying Geographic Portfolio 95 % 84 % ~ 75 % 5 % 16 % ~ 25 % 2017 2022 2030E Private Passenger Auto Commercial Auto $3.9B$1.0B 1 Other Foundational defined as existing at‐scale states (e.g., FL,TX) 2 Investment defined as subscale states (e.g., AZ, GA) ³ includes all other states that are currently in runoff Written Premium Written Premium
Investor Day ‐ 2023 Differentiation Enables Improved Ability to Fulfill Customer Needs Execution is empowered by core capabilities and critical enablers 39 Analytic Superiority Product Sophistication Specialized Distribution Large distribution force serving customers across multiple states Strong agent loyalty and long retention Specialized capabilities meet customer needs Offerings intended for underserved markets Data into insights to enhance customer experience Predictive analytics to drive business intelligence Focused investment provides for sustained, long‐term profitable growth
Investor Day ‐ 2023 Preserving and Strengthening Core Capabilities Continuous investment sustains competitive advantages 40 Platform Agility Data and Analytics Expanded Partnerships Better Distribution Competitive Pricing Evolved Product Managers Speed to Market Efficient Claims Management New Products Enhanced Segmentation Model provides outcome consistency and sustainability
Investor Day ‐ 2023 Product Sophistication Core to Sustaining Target Market Advantages Investing in Next Generation Products and Analytical Capabilities 41 • Enhanced product sophistication ̶ Offerings aligned to specific risks ̶ Advanced data science ̶ Improved pricing segmentation • Speed‐to‐market management ̶ Real‐time underwriting evaluation and selection capabilities ̶ Ability for product managers to rapidly adjust • Operating model efficiency ̶ Low‐cost claim and expense model ̶ Agency compensation model aligned to targeted outcomes Urban, Latino / Hispanic customers Traditional Non‐Standard customers Special Alliance UnitedAmerican Access Infinity High Value Product Evolution Current State Future State • Ability to leverage scaled data and platforms to optimize in‐market offering • Enhanced segmentation, management flexibility, and cost effectiveness • Consistent agent and customer experience across the board RSVP Kemper Specialty Infinity Low Cost Strategic Focus Enriched product sophistication and agility will increase ability to meet customer needs and targeted financial outcomes
Investor Day ‐ 2023 Becoming the Indispensable Agency Partner Allows for increased shelf‐space and outsized returns 42 Distribution approach a key driver to efficiently serve target customers Broad and diverse distribution channel and relationships • Distribution channels to meet customers’ purchasing preferences • Local support and grass roots marketing Deep investment in partnerships with independent agents • Consultative sales to influence behavior • Establish trust and collaboration with partners Sales operations excellence • System of accountability for objectives and key results • Agency segmentation and prioritization
Investor Day ‐ 2023 Management Insights Optimize Distribution Management Relentless focus on optimizing relationships and achieving appropriate returns on investment 43 Data Driven Training & Development Performance Management & Support Continuing Education Holistic sales process that influences, shapes, and changes behavior to drive a measurable outcome
Investor Day ‐ 2023 Expanding Commercial Auto Market Presence $50B+ market that requires specialized capabilities to be successful 44 Growth strategy focused on leveraging personal auto market access to efficiently deploy specialized distribution, product and underwriting capabilities Strategic Focus • Highly‐focused appetite: ̶ Customers ̶ Geographies ̶ Occupations and vehicle classes • Tailored product offerings and underwriting specialization ̶ Occupation accuracy and policy contract alignment ̶ PPA‐like rating sophistication • Long‐tenured underwriting staff and high‐touch sales organization • Aggressive telematics usage increasing underwriting accuracy while mitigating risk • Market‐leading ease of doing business capabilities $230 $270 $350 $470 $630 2018 2019 2020 2021 2022 Significant Growth at Attractive Margins 88.7% Average Combined Ratio Written Premium ($M) Industry1 • CAGR: 9% • CoR: 104.5% Source: Fitch Ratings and S&P Global Market Intelligence 1 From 2018 – 2021
Investor Day ‐ 2023 Capabilities driving top‐decile profitable growth Market Leading Underwriting Capabilities Evolving commercial line capabilities 45 TelematicsAppetite Articulation
Investor Day ‐ 2023 Seamless Digital Experience Provides Leading Ease of Use Additional enhancements forthcoming to further expand differentiation 46 Current Quote & Bind Experience New Agency Quote & Bind Experience Simple and easy‐to‐use experience reduces sales friction delivers a preferred solution
Investor Day ‐ 2023 47 Key Takeaways • Specialty auto market is large and growing more rapidly than the broader market with customers that have unique and complex needs • Kemper Auto has developed core capabilities that provide competitive differentiators • Intensely focused on achieving target returns
Investor Day ‐ 2023 Serving Our Markets: Kemper Life 48 Tim Stonehocker
Investor Day ‐ 2023 49 Serving Our Markets: Kemper Life Topics Key Takeaways • Low‐to‐Moderate Income Market (“LMI”) • Kemper Life Capabilities • Distribution Ecosystem • Growth Opportunities • Limited competition and high barriers to entry • Significant growth opportunity (2% – 3% existing market share) • Distribution and Life ecosystem enhancements accelerate growth
Investor Day ‐ 2023 Households with cultural, social and/or faith‐based attributes that create a desire for proper end of life Rest of Market¹ 66M LMI² 57M 50 Leading Provider of Easy‐to‐Use Life Products for LMI Market Customers have unique needs and servicing requirements Large, high‐touch employee‐based distribution force with a deep understanding of customer needs Focus AreasLife Market Share (By Household) Key Highlights • Represents 25% – 30% of our run‐rate normalized earnings • Market has limited competition, high barriers to entry, and represents a significant opportunity • Large, mature book of business providing strong and steady distributable cash flow – returning to pre‐pandemic profitability • High‐touch service model enables financial discipline for customers • Financial metrics: ̶ Face Value of In‐Force: $20B ̶ Average Face Value per Policy: $6,246 Life products for customers in the low‐to‐moderate income (LMI) market segment 1 Rest of Market includes the following segments: Below Poverty Line, Middle Market / Mass Affluent, High Net Worth, and Ultra‐High Net Worth 2 LMI defined as households with income between $15K – $75K 3 Target Market includes households with cultural, social, and/or religious attributes that lead to higher propensity to buy life insurance in current footprint Kemper Households 0.7M Target Market³ 29M Outside Kemper Focus 27M Total U.S. Households: 123M
Investor Day ‐ 2023 51 Life Insurance Market has Five Primary Segments Needs for life insurance vary based on income, assets and cultural factors Kemper serves the LMI customer focused on funding end‐of‐life expenses Individual Life Insurance Market Segments Below Poverty Line Low‐to‐ Moderate Income (LMI) Middle Mkt. / Mass Affluent High Net Worth Ultra‐High Net Worth Total Total US # Households (HHs) 12M 57M 46M 6M 2M 123M Household Financials Income < $15K Income $15K ‐ $75K Income $75K ‐ $200K+ Assets > $1M Assets > $30M Why Purchase Life Insurance? N/A End of life expenses, including burial and funeral Financial security for survivors / loved ones Estate planning and tax efficiency Competition Summary N/A Limited, highly fragmented Competitive Competitive Source: 2020 U.S. Census Bureau
Investor Day ‐ 2023 Existing footprint allows for meaningful growth before expanding to new geographies 52 Significant Growth Opportunity in the LMI Market Near‐term focus is on ~10M of the 57M total LMI households Low‐to‐ moderate income (LMI) (~57M HHs) Cultural, ethnic and/or faith‐ based affinities leading to higher propensity to buy life insurance (~44M HHs) Lower propensity to purchase (~13M HHs) Current Kemper Life states (~30M HHs) Non‐Kemper Life states (~14M HHs) Current Kemper Life footprint1 (~10M HHs) Outside existing footprint (~20M HHs) Near‐Term Focus: 10M HHs within Life’s existing footprint that have higher propensity to buy life insurance Longer‐Term Focus: 20M similar households in adjacent or other parts of current states Source: 2020 U.S. Census Bureau, Pew Research Center 1 Customer zip codes serviced by our existing districts
Investor Day ‐ 2023 Sizable opportunity to expand business within existing footprint 53 Existing District Offices Can Reach ~10M LMI Households Diverse geographic presence with large market opportunity Untapped LMI Households Customers in DE, KS, KY, OK, and WI are serviced by districts in adjacent states • Significant opportunity, with ~30M households within states Kemper currently serves • 370+ sales managers and ~2,300 agents employed to sell and service customers across 25 states • Products primarily sold in TX, LA, AL, MS and GA 80+ Kemper District Geographies (some overlap) Non‐Kemper States Current Kemper States 1M+ 500K– 1M 250K– 500K 100K– 250K <100K
Investor Day ‐ 2023 Life Ecosystem enables sustainable delivery of product and services at affordable prices 54 LMI Market Requires Specialization Requires high‐touch distribution, easy to understand products, and flexible payment structures • Financial discipline to keep current with premiums • Peace of mind for final expense coverage • A solution that is easy to understand • A solution they can afford • Relationship with agent • High‐touch service model provides discipline and supports retention • Ecosystem that produces ease‐ of‐use • Affordably priced product • Cultural, social and faith‐based attributes that create a desire for proper end of life • Limited savings potential • Competing budgetary decisions • Constrained ability to fund major expense
Investor Day ‐ 2023 Ecosystem creates hard to replicate business proposition 55 LMI Market Requires Tailored Capabilities Needs integrated distribution, ease of use, and specialized underwriting delivered at an affordable cost Integrated distribution and service ecosystem Service model that is difficult to replicate Distribution Simplified processes with focus on customer education Serves as an ecosystem that enables financial discipline Ease of Use Experiential data within LMI market combined with superior analytics allows for appropriate pricing Simple, low‐face amount life insurance Streamlined efficiencies across the organization Creation of in‐home service model would be difficult to replicate Low‐Cost Model Specialized Underwriting
Investor Day ‐ 2023 High touch sales and service model delivers stakeholder value creation 56 Market Requires Easy‐to‐Understand & Use Products Offer a range of policies based on customer need and budget • Permanent death benefits • As premium is paid policy builds cash / loan value • Coverage continues after premium payment period • Various riders can be added to policy Whole Life • Coverage for a certain period of time • Initially less expensive when compared to whole life • Coverage options range from $25,000 ‐ $250,000 • Conversion option from term to whole life Term Life • Covers individuals who may be disqualified from other standard life policies • Helps cover final expenses and other debts • Premiums remain level and as premium is paid policy builds cash / loan value Guaranteed Issue • Coverage for policyholder’s personal property • Accident policies provide for accidental death and dismemberment Contents / A&H
Investor Day ‐ 2023 Advancing processes and technology to further enhance business model 57 Capabilities Create an Ecosystem Benefitting Customers & Shareholders Consists of three strategic key components • Distribution organization designed to serve and grow our customer base • Easy and straightforward to purchase a policy (introduction, education, sale) • Business processes and systems optimized for cost and service (underwriting, maintenance, collections, claims) • Systematic, transferrable systems and processes to make our organization more effective and remain aligned with pricing • Proprietary data and insights not easily replicated • Drives an understanding and respect for customers that leads to better‐ tailored solutions • Apply and act upon management information • Disciplined risk selection aligned with pricing Underserve d Demographi c Sale & Service Model Low‐Cost Operating Model Data & Analytics
Investor Day ‐ 2023 The District Manager is the key role in creating and maintaining this ecosystem 58 Distribution Ecosystem Drives Competitive Advantage Designed to deliver high‐touch service to customers District Manager Enabling Processes Recruit Train Retain Agents & Agent Support Provides high‐touch service Customer Seeks help with financial discipline Ongoing sales, service and relationship building Key Differentiator: District Managers create strong agents and strong ecosystem
Investor Day ‐ 2023 Standardized procedures and processes will enable franchise‐like expansion and growth 59 Optimizing Our Ecosystem to Accelerate Growth Evolving to a more efficient operating model • Systematized recruiting, training and sales processes • Replicable operating model that can be “franchised” • Enables creation and maintenance of tailored processes and administration • Enhanced capabilities and more control / accountability • Incorporate leading analytic capabilities to accelerate solution identification and implementation Productive Agent Recruit Train Develop Retain Target Operating Model Characteristics Future State
Investor Day ‐ 2023 Foundation capabilities built for Phase 1 growth will be utilized in Phases 2 and 3 60 Market Penetration Expansion Ongoing Improved operating model enables profitable expansion Phase 1: Existing District Footprint • Focused on growing within our current footprint; roughly 10M target households • Continued standardization of target operating model, driving key outcomes over next 5 years: ̶ Agent growth: 5% to 10% / year ̶ Collected premium growth: 7% to 12% / year Phase 2: 25 – 50 Miles Beyond Footprint1 • Efficiencies from initial phase will allow for market expansion in proximity to existing Kemper Life districts Phase 3: Expansion • Continued expansion to further adjacent areas • Ability to repeat the process, adding infrastructure as appropriate 1 Dependent on population density and size of district
Investor Day ‐ 2023 61 Key Takeaways • Limited competition and high barriers to entry • Significant growth opportunity (2% – 3% market share) • Distribution and Life ecosystem enhancements accelerate growth
Investor Day ‐ 2023 Evolving for the Future 62 Jim McKinney
Investor Day ‐ 2023 Evolving For the Future 63 Topics Key Takeaways • Key initiatives unlock meaningful shareholder value ̶ Bermuda Captive ̶ Reciprocal Exchange • Valuation • Initiative execution is largely within management's control • Unlocks significant capital and moves PPA business to a fee‐based service model • Substantial upside for shareholders looking forward
Investor Day ‐ 2023 Business has increased liquidity and capital flexibility Majority of Life Business Ceded to Kemper Bermuda Ltd. Reinsuring to regulatory framework aligned to Solvency II capital and risk model 64 Actions Established Bermuda captive as a wholly‐owned subsidiary; reinsured 80% of existing Life business to the captive, unlocking substantial trapped capital Review of Life business reserves expected to provide an additional $100M regulatory capital release in 2023 Benefits Capital Efficiency • Initiative resulted in $300M of additional dividends to parent • Improves fungibility of capital • Supports repayment of $150M of future debt repayments Risk Reduction • Reduces risk by allowing Kemper to manage capital centrally across the enterprise ‒ Allows more efficient movement of capital to entities that need support Regulatory Standards • Economics‐driven regulatory environment ‒ Rewards entities with strong asset‐liability management ‒ Aligns regulatory incentives with economic risk measures 1 2
Investor Day ‐ 2023 Bermuda initiative expected to provide additional $100M capital release in 2023 Bermuda Initiative Includes Review of Life Reserve Standards Previously‐set mortality reserve standards were more stringent than required 65 Ca pt iv e Se t‐ up Li fe R es er ve R ev ie w 1 2 Initiative resulted in $300M of additional dividends to parent Used more stringent “modified” mortality tables than ordinarily required for setting reserve estimates Tests showed more stringent requirements overstated reserves Initiative expected to result in ~$100M of additional dividends to parent 1992 20232022
Investor Day ‐ 2023 Structure transformation benefits all stakeholders and furthers our strategic intent Reciprocal Model Provides Opportunity to Enhance Cost Advantages Structure reduces cash flow volatility, lowers WACC and enables tax efficiencies 66 Current Opportunities Broader Insurance Market Cyclicality Market cycles translate to periods of challenging underwriting results and earnings volatility Pressure on Underwriting Results Continued focus on combined ratio improvement may lead to competitive disadvantage vs. mutual / reciprocal peers Capital Requirements Increased cost and amount of rating agency, regulatory, and economic capital required to combat underwriting risks Capital Structure and Tax Efficiency Reduced Kemper capital requirements frees up capital for other initiatives1; tax benefit from Member Surplus Contribution (“MSC”) feature Improved Operating Results Stable fees associated with an AIF should decrease earnings volatility1 Improved Customer Pricing Reduction in capital costs and tax efficiencies may improve price competitiveness Solution = Reciprocal Reciprocal Benefits 1 Benefit accrues post‐Accounting Deconsolidation
Investor Day ‐ 2023 • Shareholders own the company • Structure is exposed to both policy servicing and underwriting risk (e.g., frequency and severity) • Exposure to underwriting risk increases earnings and cash flow volatility • Higher volatility results in greater required returns and higher capital costs • Policyholders own the company • Less exposed to a quarterly earnings cycle • Structure is exposed to both policy servicing and underwriting risk (e.g., frequency and severity) • Exposure to underwriting risk increases earnings and cash flow volatility • Lower required return from policyholders who support operational results Carriers Traditionally Structured as Stock or Mutual Companies Both structures include policy servicing and underwriting 67 Policy Servicing Underwriting RiskSt oc kh ol de r Stock Company Structure Mutual Company Structure Policy Servicing Underwriting RiskPo lic yh ol de r Stockholders or policyholders are directly exposed to both underwriting and policy servicing risks
Investor Day ‐ 2023 Policy servicing and underwriting risks are split between stockholders and policyholders Reciprocal Model is a Hybrid of a Stock and Mutual Company Structure creates a servicing (AIF) company and an underwriting entity (exchange) 68 Exchange (owned by Policyholders) Policy Servicing Underwriting Risk St oc kh ol de r Attorney‐In‐Fact (owned by Stockholders) Policyholder Policy Servicing Stock Company Structure Reciprocal Structure Policy Servicing Underwriting RiskSt oc kh ol de r
Investor Day ‐ 2023 In a reciprocal structure, AIF receives servicing fees while exchange retains underwriting results A Reciprocal's Hybrid Structure Enables Increased Cost Efficiencies Reciprocal model splits servicing and policyholder risks between entities 69 Exchange (owned by Policyholders) Policy Servicing Underwriting Risk St oc kh ol de r Attorney‐In‐Fact (owned by Stockholders) Policyholder • AIF does not take direct underwriting risk • Fee‐based entity with stable cashflow and earnings • Investors recognize reduced risk characteristics • Exchange exposed to underwriting risk • Capital structure supported through surplus notes, member surplus contributions and retained earnings • Improved pricing enabled by lower cost of capital and tax efficiencies Reciprocal Exchange Structure Attorney‐In‐Fact Exchange
Investor Day ‐ 2023 Kemper expects deconsolidation within 5‐7 years Deconsolidation Provides Increased Capital Benefits Economic independence and policyholder capital sufficiency drive deconsolidation 70 Deconsolidation Greater diversification, as Surplus grows Premium diversifies, as Surplus grows Structure established, initial policies written Illustrative Path to Deconsolidated Reciprocal Structure Kemper directly issues P&C personal lines policies Stock Company • Direct premiums, losses, and investments on Kemper entity financial statements • Volatility exposure and capital requirements of premium, loss reserves, and investments Consolidated Reciprocal Structure • Exchange financials consolidated by the AIF parent (Kemper) • Kemper renewal books in runoff; new business is phased‐in • No volatility insulation or capital benefits to Kemper Deconsolidated Reciprocal Structure • Kemper Income Statement reflects fee‐based income, Balance Sheet sheds reserves and investments • Reduction of required capital at Kemper frees capital for other purposes Current State Y0‐Y5 Y5‐Y7 Onward
Investor Day ‐ 2023 Cash flow and earnings characteristics provide attractive economic profile to equity and debt market participants • Reciprocal Structure provides AIF: ̶ ~33% lower net income volatility ̶ ~30% lower ROAE volatility ̶ Increases ROAE by ~2.3x 71 Reciprocal Structure Illustrative Financial Profile Structure provides AIF with consistent cash flows and low earnings volatility 16.8% 49.6% Public AIF1 Peers2 26.8% 11.6% 14.0% 46.2% Public AIF1 Peers2 Public AIF1 Peers2 Net Income Volatility (2017Y ‐ 2021Y Avg.) Financial Profile: Public AIF vs. Underwriting Peers ROAE Volatility (2017Y ‐ 2021Y Avg.) ROAE (2017Y ‐ 2021Y Avg.) Peer Comparison 1 Represents ERIE 2 Personal lines peers represent ALL, HIG, MCY, PGR, TRV
Investor Day ‐ 2023 Initiative execution expected to provide meaningful market premium multiple expansion and shareholder upside Kemper Trades at Market Premium Multiple Discount to Peers Initiatives underway to return to profitability and create additional long‐term value 72 Share Price TNBV Per Share 2024E EPS Market Premium Multiple $62.941 $29.102 $5.021 $145.601 $30.642 $7.981 N/A N/A N/A $235.671 $33.862 Personal / Specialty P&C3 $7.321 Market Premium Multiple Formula 6.7x 14.4x 14.8x 27.6x Kemper vs. Peers 1 As of 3/3/23 2 As of 12/31/22; excludes unrealized (gains) losses on fixed maturities and goodwill 3 Peers include ERIE, PGR, ALL, KNSL, SIGI, RLI, THG, and PLMR
Investor Day ‐ 2023 Key Takeaways 73 • Initiative execution is largely within Management's control • Unlocks significant capital and moves PPA business to a fee‐based service model • Substantial upside for shareholders looking forward
Investor Day ‐ 2023 Closing and Q&A 74 Joe Lacher
Investor Day ‐ 2023 Key Highlights From Today’s Meeting Significant valuation upside Strong corporate purpose Investing in differentiated capabilities which provide competitive advantages Broad universe of market opportunities that align with our Strategic Intent and differentiated capabilities Prioritizing efforts to achieve target profitability, enhance competitive advantages, and transform our capital structure 75
Investor Day ‐ 2023 Appendix 76
Investor Day ‐ 2023 Non‐GAAP Financial Measures 77 Book Value Per Share Excluding Net Unrealized (Gains) Losses on Fixed Maturities is a ratio that uses a non‐GAAP financial measure. It is calculated by dividing shareholders’ equity after excluding the after‐tax impact of net unrealized gains on fixed income securities by total Common Shares Issued and Outstanding. Book value per share is the most directly comparable GAAP financial measure. The Company uses the trend in book value per share, excluding the after‐tax impact of net unrealized gains on fixed income securities in conjunction with book value per share to identify and analyze the change in net worth attributable to management efforts between periods. The Company believes the non‐ GAAP financial measure is useful to investors because it eliminates the effect of items that can fluctuate significantly from period to period and are generally driven by economic developments, primarily capital market conditions, the magnitude and timing of which are generally not influenced by management. The Company believes it enhances understanding and comparability of performance by highlighting underlying business activity and profitability drivers. Book Value Per Share Excluding Net Unrealized (Gains) Losses on Fixed Maturities and Goodwill is a calculation that uses a non‐GAAP financial measure. It is calculated by dividing shareholders’ equity after excluding the after‐tax impact of net unrealized gains on fixed income securities and goodwill by total Common Shares Issued and Outstanding. Book value per share is the most directly comparable GAAP financial measure. The Company uses the trends in book value per share excluding the after‐tax impact of net unrealized gains on fixed income securities and goodwill in conjunction with book value per share to identify and analyze the change in net worth excluding goodwill attributable to management efforts between periods. The Company believes the non‐GAAP financial measure is useful to investors because it eliminates the effect of items that can fluctuate significantly from period to period and are generally driven by economic developments, primarily capital market conditions, the magnitude and timing of which are not influenced by management. The Company believes it enhances understanding and comparability of performance by highlighting underlying business activity and profitability drivers. Kemper believes that Adjusted Consolidated Net Operating Income (Loss) provides investors with a valuable measure of its ongoing performance because it reveals underlying operational performance trends that otherwise might be less apparent if the items were not excluded. Income (Loss) from Change in Fair Value of Equity and Convertible Securities, Net Realized Investment Gains (Losses) and Impairment Losses related to investments included in the Company’s results may vary significantly between periods and are generally driven by business decisions and external economic developments such as capital market conditions that impact the values of the Company’s investments, the timing of which is unrelated to the insurance underwriting process. Acquisition Related Transaction and Integration Costs may vary significantly between periods and are generally driven by the timing of acquisitions and business decisions which are unrelated to the insurance underwriting process. Debt Extinguishment, Pension and Other Charges relate to (i) loss from early extinguishment of debt, which is driven by the Company’s financing and refinancing decisions and capital needs, as well as external economic developments such as debt market conditions, the timing of which is unrelated to the insurance underwriting process; (ii) settlement of pension plan obligations which are business decisions are made by the Company, the timing of which is unrelated to the underwriting process; and (iii) other charges that are non‐standard, not part of the ordinary course of business, and unrelated to the insurance underwriting process. Significant non‐recurring items are excluded because, by their nature, they are not indicative of the Company’s business or economic trends.
Investor Day ‐ 2023 Non‐GAAP Financial Measures 78 Underlying Combined Ratio is a non‐GAAP financial measure. It is computed by adding the Current Year Non‐catastrophe Losses and LAE Ratio with the Insurance Expense Ratio. The most directly comparable GAAP financial measure is the Combined Ratio, which is computed by adding total incurred losses and LAE, including the impact of catastrophe losses and loss and LAE reserve development from prior years, with the Insurance Expense Ratio. The Company believes the underlying combined ratio is useful to investors and is used by management to reveal the trends in the Company’s property and casualty insurance businesses that may be obscured by catastrophe losses and prior‐year reserve development. These catastrophe losses cause loss trends to vary significantly between periods as a result of their incidence of occurrence and magnitude and can have a significant impact on the combined ratio. Prior‐year reserve developments are caused by unexpected loss development on historical reserves. Because reserve development relates to the re‐estimation of losses from earlier periods, it has no bearing on the performance of our insurance products in the current period. The Company believes it is useful for investors to evaluate these components separately and in the aggregate when reviewing the Company’s underwriting performance. The underlying combined ratio should not be considered a substitute for the combined ratio and does not reflect the overall underwriting profitability of our business.
Investor Day ‐ 2023 Non‐GAAP Financial Measures 79 Book Value Three Month Ended December 31, 2022 Book Value Per Share $ 38.23 Less: Net Unrealized (Gains) Losses on Fixed Maturities Per Share 11.21 Book Value Per Share Excluding Net Unrealized (Gain) Losses on Fixed Maturities $49.44 Less: Goodwill (20.34) Book Value Per Share Excluding Unrealized (Gains) Losses on Fixed Maturities and Goodwill $29.10
Investor Day ‐ 2023 Non‐GAAP Financial Measures 80 Underlying Combined Ratio Three Month Ended December 31, 2022 Combined Ratio as Reported 108.8% Prior Years Non‐Catastrophe Losses and LAE Ratio (1.0)% Underlying Combined Ratio 107.8%
Investor Day ‐ 2023 Non‐GAAP Financial Measures 81 Underlying Combined Ratio – Normalizing Adjustments Fourth Quarter 2022 Ratios Specialty P&C (%) P&C Underlying Combined Ratios 107.8 Adjustments Estimated Seasonality Impact (Range Mid‐point) (1.7) Net Intra‐year Development Recognized in the Qtr. (0.9) P&C Other 0.8 Normalized P&C Underlying Combined Ratios 106.0