Premiere Global Services Inactive 10-K17 Mar 142013 FY Annual reportFinancial data

Company Profile

Document_and_Entity_Informatio

Document and Entity Information (USD $)	12 Months Ended
Document and Entity Information (USD $)	Dec. 31, 2013	Mar. 11, 2014	Jun. 28, 2013
Document And Entity Information [Abstract]	'	'	'
Document Type	'10-K	'	'
Amendment Flag	'false	'	'
Document Period End Date	31-Dec-13	'	'
Document Fiscal Period Focus	'FY	'	'
Document Fiscal Year Focus	'2013	'	'
Entity Registrant Name	'PREMIERE GLOBAL SERVICES, INC.	'	'
Entity Central Index Key	'0000880804	'	'
Current Fiscal Year End Date	'--12-31	'	'
Entity Filer Category	'Accelerated Filer	'	'
Entity Common Stock, Shares Outstanding	'	48,219,344	'
Entity Public Float	'	'	$529,785,746
Entity Voluntary Filers	'No	'	'
Entity Well-known Seasoned Issuer	'No	'	'
Entity Current Reporting Status	'Yes	'	'

CONSOLIDATED_BALANCE_SHEETS

CONSOLIDATED BALANCE SHEETS (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
CURRENT ASSETS	'	'
Cash and equivalents	$44,955	$20,976
Accounts receivable (less allowances of $760 and $834, respectively)	78,481	75,149
Prepaid expenses and other current assets	22,645	18,245
Income taxes receivable	2,316	1,272
Deferred income taxes, net	4,390	9,852
Total current assets	152,787	125,494
PROPERTY AND EQUIPMENT, NET	105,724	104,613
OTHER ASSETS	'	'
Goodwill	341,382	297,773
Intangibles, net of amortization	78,637	7,384
Deferred income taxes, net	1,957	2,597
Other assets	17,621	7,942
Total assets	698,108	545,803
CURRENT LIABILITIES	'	'
Accounts payable	51,994	48,166
Income taxes payable	2,648	1,116
Accrued taxes, other than income taxes	11,190	4,333
Accrued expenses	34,402	32,093
Current maturities of long-term debt and capital lease obligations	1,719	3,137
Accrued restructuring costs	2,104	1,040
Deferred income taxes, net	171	15
Total current liabilities	104,228	89,900
LONG-TERM LIABILITIES	'	'
Long-term debt and capital lease obligations	272,467	179,832
Accrued restructuring costs	77	117
Accrued expenses	29,570	15,541
Deferred income taxes, net	18,881	8,209
Total long-term liabilities	320,995	203,699
COMMITMENTS AND CONTINGENCIES (Notes 10 and 14)	'	'
SHAREHOLDERS' EQUITY	'	'
Common stock, $.01 par value; 150,000,000 shares authorized, 48,338,335 and 47,745,592 shares issued and outstanding, respectively	483	477
Additional paid-in capital	457,913	453,621
Accumulated other comprehensive gain	11,169	13,102
Accumulated deficit	-196,680	-214,996
Total shareholdersâ€™ equity	272,885	252,204
Total liabilities and shareholdersâ€™ equity	$698,108	$545,803

CONSOLIDATED_BALANCE_SHEETS_PA

CONSOLIDATED BALANCE SHEETS (PARENTHETICAL) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Statement of Financial Position [Abstract]	'	'
Allowance for doubtful accounts	$760	$834
Common stock, par value per share	$0.01	$0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares issued	48,338,335	47,745,592
Common stock, shares outstanding	48,338,335	47,745,592

CONSOLIDATED_STATEMENTS_OF_OPE

CONSOLIDATED STATEMENTS OF OPERATIONS (USD $)	12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Statement [Abstract]	'	'	'
Net revenues	$526,865	$505,281	$473,834
Operating expenses	'	'	'
Cost of revenues (exclusive of depreciation and amortization shown separately below)	225,994	215,154	195,822
Selling and marketing	134,426	130,631	134,018
General and administrative (exclusive of expenses shown separately below)	65,219	63,412	57,176
Research and development	16,574	14,349	11,521
Excise and sales tax expense	1,969	321	352
Depreciation	33,758	32,482	30,831
Amortization	3,496	3,981	6,365
Restructuring costs	3,506	612	847
Asset impairments	1,196	879	456
Net legal settlements and related expenses	598	2,034	490
Acquisition-related costs	5,392	0	0
Total operating expenses	492,128	463,855	437,878
Operating income	34,737	41,426	35,956
Other (expense) income	'	'	'
Interest expense	-7,152	-7,167	-9,954
Interest income	117	49	46
Other, net	214	-808	-574
Total other expense	-6,821	-7,926	-10,482
Income from continuing operations before income taxes	27,916	33,500	25,474
Income tax expense	9,062	5,445	8,586
Net income from continuing operations	18,854	28,055	16,888
(Loss) income from discontinued operations, net of taxes	-538	-465	4,546
Net income	$18,316	$27,590	$21,434
BASIC WEIGHTED-AVERAGE SHARES OUTSTANDING	46,214	47,596	49,619
Basic net income (loss) per share	'	'	'
Continuing operations	$0.41	$0.59	$0.34
Discontinued operations	($0.01)	($0.01)	$0.09
Net income per share	$0.40	$0.58	$0.43
DILUTED WEIGHTED-AVERAGE SHARES OUTSTANDING	46,727	48,092	49,971
Diluted net income (loss) per share	'	'	'
Continuing operations	$0.40	$0.58	$0.34
Discontinued operations	($0.01)	($0.01)	$0.09
Net income per share	$0.39	$0.57	$0.43

CONSOLIDATED_STATEMENTS_OF_COM

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Statement of Comprehensive Income [Abstract]	'	'	'
Net income	$18,316	$27,590	$21,434
Other Comprehensive Income (Loss), Unrealized Holding Gain (Loss) on Securities Arising During Period, Net of Tax	2,583	0	0
Other comprehensive income (loss):	'	'	'
Translation adjustments	-4,516	2,293	-2,870
Total other comprehensive (loss) income	-1,933	2,293	-2,870
Comprehensive income	$16,383	$29,883	$18,564

CONSOLIDATED_STATEMENTS_OF_SHA

CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (USD $)	Total	Common Stock Issued	Additional Paid-In Capital	Accumulated Deficit	Accumulated Other Comprehensive Income
In Thousands	Total	Common Stock Issued	Additional Paid-In Capital	Accumulated Deficit	Accumulated Other Comprehensive Income
Balance at Dec. 31, 2010	$242,015	$523	$491,833	($264,020)	$13,679
Net income	21,434	'	'	21,434	'
Translation adjustments	-2,870	'	'	'	-2,870
Exercise of stock options	614	1	613	'	'
Equity-based compensation	6,646	'	6,646	'	'
Treasury stock purchase and retirement	-22,066	-30	-22,036	'	'
Redemption of restricted shares, net	-1,572	7	-1,579	'	'
Income tax deficiency from equity awards	-464	'	-464	'	'
Balance at Dec. 31, 2011	243,737	501	475,013	-242,586	10,809
Net income	27,590	'	'	27,590	'
Translation adjustments	2,293	'	'	'	2,293
Exercise of stock options	932	1	931	'	'
Equity-based compensation	7,892	'	7,892	'	'
Treasury stock purchase and retirement	-27,892	-32	-27,860	'	'
Redemption of restricted shares, net	-2,259	7	-2,266	'	'
Income tax deficiency from equity awards	-89	'	-89	'	'
Balance at Dec. 31, 2012	252,204	477	453,621	-214,996	13,102
Net income	18,316	'	'	18,316	'
Net unrealized gain on available-for-sale securities, net of taxes	2,583	'	'	'	2,583
Translation adjustments	-4,516	'	'	'	-4,516
Exercise of stock options	0	0	0	'	'
Equity-based compensation	7,587	'	7,587	'	'
Treasury stock purchase and retirement	-1,381	-1	-1,380	'	'
Redemption of restricted shares, net	-2,380	7	-2,387	'	'
Income tax deficiency from equity awards	472	'	472	'	'
Balance at Dec. 31, 2013	$272,885	$483	$457,913	($196,680)	$11,169

CONSOLIDATED_STATEMENTS_OF_CAS

CONSOLIDATED STATEMENTS OF CASH FLOWS (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
CASH FLOWS FROM OPERATING ACTIVITIES	'	'	'
Net income	$18,316	$27,590	$21,434
Loss (income) from discontinued operations, net of taxes	538	465	-4,546
Net income from continuing operations	18,854	28,055	16,888
Adjustments to reconcile net income to net cash provided by operating activities:	'	'	'
Depreciation	33,758	32,482	30,831
Amortization	3,496	3,981	6,365
Amortization of debt issuance costs	611	592	926
Write-off of unamortized debt issuance costs	0	0	743
Net legal settlements and related expenses	598	2,034	399
Payments for legal settlements and related expenses	-510	-1,512	-246
Deferred income taxes	3,068	-4,322	2,814
Restructuring costs	3,506	612	847
Payments for restructuring costs	-2,469	-3,213	-6,779
Asset impairments	1,196	879	456
Equity-based compensation	7,872	8,074	6,757
Excess tax benefits from share-based payment arrangements	-525	-367	0
Provision for doubtful accounts	514	1,089	626
Acquisition-related costs	5,392	0	0
Cash paid for acquisition-related costs	-3,863	0	0
Changes in assets and liabilities, net of effects of business acquisitions:	'	'	'
Accounts receivable, net	9,125	-3,581	-8,937
Other assets and liabilities	-1,434	-3,415	4,342
Accounts payable and accrued expenses	-3,513	9,133	2,697
Net cash provided by operating activities from continuing operations	75,676	70,521	58,729
Net cash used in operating activities from discontinued operations	-554	-672	-792
Net cash provided by operating activities	75,122	69,849	57,937
CASH FLOWS FROM INVESTING ACTIVITIES	'	'	'
Capital expenditures	-31,774	-32,338	-30,100
Business acquisitions, net of cash acquired	-101,963	0	0
Other investing activities, net	-452	-1,273	-1,709
Business dispositions	0	0	1,902
Net cash used in investing activities from continuing operations	-134,189	-33,611	-29,907
Net cash used in investing activities from discontinued operations	0	-60	-276
Net cash used in investing activities	-134,189	-33,671	-30,183
CASH FLOWS FROM FINANCING ACTIVITIES	'	'	'
Principal payments under borrowing arrangements	-78,847	-94,655	-70,793
Proceeds from borrowing arrangements	166,750	75,929	85,971
Payment of debt issuance costs	-1,258	-23	-1,469
Excess tax benefits from share-based payment arrangements	525	367	0
Purchase of treasury stock, at cost	-4,066	-29,915	-23,852
Exercise of stock options	0	932	614
Net cash provided by (used in) financing activities from continuing operations	83,104	-47,365	-9,529
Net cash used in financing activities from discontinued operations	0	0	-140
Net cash provided by (used in) financing activities	83,104	-47,365	-9,669
Effect of exchange rate changes on cash and equivalents	-58	130	-1,153
NET INCREASE (DECREASE) IN CASH AND EQUIVALENTS	23,979	-11,057	16,932
CASH AND EQUIVALENTS, beginning of year	20,976	32,033	15,101
CASH AND EQUIVALENTS, end of year	$44,955	$20,976	$32,033

SIGNIFICANT_ACCOUNTING_POLICIE

SIGNIFICANT ACCOUNTING POLICIES	12 Months Ended
	Dec. 31, 2013
Accounting Policies [Abstract]	'
SIGNIFICANT ACCOUNTING POLICIES	'
	SIGNIFICANT ACCOUNTING POLICIES

	Accounting Estimates

	Preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the financial statements and reported amounts of net revenues and expenses during the reporting period. Financial statement line items that include significant estimates consist of goodwill, net intangibles, accrued restructuring costs, certain tax accounts, certain accrued liabilities and the allowance for uncollectible accounts receivable. Changes in the facts or circumstances underlying these estimates could result in material changes, and actual results could differ from those estimates. These changes in estimates are recognized in the period they are realized.

	Principles of Consolidation and Basis of Presentation

	The financial statements include our accounts consolidated with our wholly-owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. Unless otherwise stated, current and prior period results in our consolidated statements of operations and cash flows and these notes reflect our results from continuing operations and exclude the effect of current and prior period discontinued operations. See Note 4 to our consolidated financial statements for additional information and related disclosures regarding our discontinued operations. Certain prior year amounts have been reclassified to conform to current year presentation.

	Cash and Equivalents and Restricted Cash

	Cash and equivalents consist of cash on hand. Cash balances that are legally restricted as to usage or withdrawal are separately included in “Prepaid expenses and other current assets” on our consolidated balance sheets. At December 31, 2013 and 2012, we had $0.0 million and $0.6 million of restricted cash, respectively.

	Accounts Receivable and Allowance for Doubtful Accounts

	Included in accounts receivable at December 31, 2013 and 2012 was earned but unbilled revenue of approximately $5.7 million and $6.7 million, respectively, which results from non-calendar month billing cycles and the one-month lag in billing of certain of our services. Earned but unbilled revenue is billed within 30 days. Provision for doubtful accounts was approximately $0.5 million, $1.1 million and $0.6 million in 2013, 2012 and 2011, respectively. Write-offs against the allowance for doubtful accounts were $0.6 million, $0.9 million and $0.9 million in 2013, 2012 and 2011, respectively. Our allowance for doubtful accounts represents reserves for receivables that reduce accounts receivable to amounts expected to be collected. The allowance for doubtful accounts was approximately $0.8 million, $0.8 million and $0.6 million as of December 31, 2013, 2012 and 2011, respectively. Management uses significant judgment in estimating uncollectible amounts. In estimating uncollectible amounts, management considers factors such as historical and anticipated customer payment performance and industry-specific economic conditions. Using these factors, management assigns reserves for uncollectible amounts by accounts receivable aging categories to specific customer accounts.

	Property and Equipment

	Property and equipment are recorded at cost. Depreciation is recorded under the straight-line method over the estimated useful lives of the assets, commencing when the assets are placed in service. The estimated useful lives are five to seven years for furniture and fixtures, two to five years for software and three to five years for computer servers and Internet and telecommunications equipment. The cost of installation of equipment is capitalized, as applicable. Amortization of assets recorded under capital leases is included in depreciation. Assets recorded under capital leases and leasehold improvements are depreciated over the shorter of their useful lives or the term of the related lease.

	Research and Development

	Research and development expenses primarily related to developing new services, features and enhancements to existing services that do not qualify for capitalization are expensed as incurred.

	Software Development Costs

	We capitalize certain costs incurred to develop software features used as part of our service offerings within “Property and Equipment, Net” on our consolidated balance sheets. For the years ended December 31, 2013, 2012 and 2011, we capitalized approximately $17.5 million, $15.3 million and $15.3 million, respectively, of these costs. We amortize these capitalized costs on a straight-line basis over the estimated life of the related software, not to exceed five years. Depreciation expense recorded for developed software for the years ended December 31, 2013, 2012 and 2011, was approximately $13.7 million, $12.1 million and $10.2 million, respectively.

	Goodwill

	Goodwill is subject to an impairment assessment performed at the reporting unit level, at least annually and more frequently if indicators of impairment are identified. Our reporting units are our operating segments, North America, Europe and Asia Pacific. We utilize December 31 as our annual date to perform the assessment and adopted the qualitative goodwill impairment assessment standard, applied as of December 31, 2012. Under this standard, management evaluates whether it is more likely than not that the carrying value of a reporting unit exceeds its fair value. Factors utilized in this qualitative assessment include the results of the most recent impairment test, economic factors impacting the conferencing and collaboration industry, current and long-range forecasted financial results and changes in the strategic outlook of the reporting unit. If it is determined that fair value more likely than not exceeds carrying value, then goodwill is not considered impaired and no quantitative impairment test is required for that reporting unit. If it is more likely than not that carrying value exceeds fair value, we proceed with the quantitative two-step impairment assessment. The first step is to identify potential goodwill impairment by comparing the calculated estimated fair value of the reporting unit to its carrying amount. The second step measures the amount of the impairment based upon a comparison of “implied fair value” of goodwill with its carrying amount.

	As a result of the acquisitions made in 2013, we elected to perform step one of the quantitative impairment test for each of our reporting units for our December 31, 2013 assessment. Based on our quantitative assessment this year, the estimated fair value of our Europe and Asia Pacific reporting units substantially exceeded their respective carrying values, while the estimated fair value of our North America segment exceeded its carrying value by 20%. No impairment of goodwill was identified in any of the years ended December 31, 2013, 2012 and 2011.

	Valuation of Long-Lived Assets

	We evaluate the carrying values of long-lived assets when significant adverse changes in the economic value of these assets require an analysis, including property and equipment and other intangible assets. A long-lived asset is considered impaired when its fair value is less than its carrying value. In that event, a loss is calculated based on the amount the carrying value exceeds the future cash flows, as calculated under the best-estimate approach, of such asset. We believe that long-lived assets in our consolidated balance sheets are appropriately valued. Asset impairments were $1.2 million, $0.9 million and $0.5 million during 2013, 2012 and 2011, respectively, and are recognized as “Asset impairments” in our consolidated statements of operations.

	Investments

	In March 2013, we invested $1.0 million in a privately-held cloud solutions provider. In September 2012, we invested $1.0 million in a privately-held cloud service marketplace company by purchasing a convertible promissory note, which was repaid to us in January 2014 for the principal balance plus accrued interest at an annual rate of 8%.

	These investments are accounted for under the cost method and are periodically assessed for other-than-temporary impairment using financial results, economic data and other quantitative and qualitative factors deemed applicable. In the event an other-than-temporary impairment occurs, an impairment loss equal to the difference between the cost basis and the fair value will be recognized. After the effects of foreign currency exchange rate fluctuations and accrued interest, our cost method investments had a total carrying value of $2.1 million and $1.9 million as of December 31, 2013 and 2012, respectively. These amounts were included as a component of “Other assets” on our consolidated balance sheets for each period presented, except for the convertible promissory note, which was included as a component of “Prepaid expenses and other current assets” as of December 31, 2013.

	In June 2011, we invested approximately $1.0 million in a privately-held conferencing company. During December 2013, this investment changed from a historical cost investment to an available-for-sale asset when that company’s shares began trading publicly on a foreign stock exchange. The fair value of this investment was based on the quoted price of our shares on that foreign exchange at the measurement date of December 31, 2013. This investment is also subject to fluctuations in foreign currency exchange rates. Any related gains or losses related to the market value of the shares or fluctuations in foreign currency are excluded from earnings until realized and reported as a component of “Accumulated other comprehensive gain” on our consolidated balance sheets. After the effects of foreign currency exchange rate fluctuations and adjustments to the quoted market value, the available-for-sale investment had a market value of $3.5 million, which was included as a component of “Prepaid expenses and other current assets” as of December 31, 2013.

	Revenue Recognition

	We recognize revenues when persuasive evidence of an arrangement exists, services have been rendered, the price to the buyer is fixed or determinable and collectability is reasonably assured. Revenues from continuing operations consist primarily of usage fees generally based on per minute, and prior to our discontinued reclassifications, per fax page or per transaction methods. To a lesser extent, we charge subscription-based and license fees and have fixed-period minimum revenue commitments related to our SaaS-based collaboration products. These subscription-based fees are considered service arrangements per the authoritative guidance; accordingly, fees related to subscription agreements are recognized ratably over the contract term, which is typically 12 to 24 months. We also include per minute usage fees generated through the use of our SaaS-based collaboration products in SaaS revenues. These usage fees, which are generated if a customer elects to use either minutes in excess of the contractual amount or of a type not included in the arrangement, are recognized as incurred by the customer, consistent with our other per minute usage fees. In addition, SaaS revenues may also include set-up fees, which are recognized ratably over the contract term or the expected customer life, whichever is longer. Unbilled revenue consists of earned but unbilled revenue that results from non-calendar month billing cycles and the one-month lag time in billing related to certain of our services. Deferred revenue consists of payments made by customers in advance of the time services are rendered. Incremental direct costs incurred related to deferred revenue are deferred over the life of the contract and are recorded in “Prepaid expenses and other current assets” in our consolidated balance sheets.

	USF Charges

	In accordance with FCC rules, we are required to contribute to the federal USF for some of our solutions, which we recover from our applicable customers and remit to the USAC. We present the USF charges that we collect and remit on a net basis, with both collections from our customers and the amounts we remit, recorded in "Net revenues". Had we presented USF charges on a gross basis, net revenues and cost of revenues would have been $27.1 million, $32.0 million and $30.4 million higher for the years ended December 31, 2013, 2012 and 2011, respectively.

	Foreign Currency Translation

	The assets and liabilities of subsidiaries with a functional currency other than the U.S. Dollar are translated at rates of exchange existing at our consolidated balance sheet dates. Revenues and expenses are translated at average rates of exchange prevailing during the year. The resulting translation adjustments are recorded in the “Accumulated other comprehensive gain” component of shareholders’ equity. In addition, certain of our intercompany loans with foreign subsidiaries are considered to be permanently invested for the foreseeable future. Therefore, foreign currency exchange gains and losses related to these permanently invested balances are recorded in the “Accumulated other comprehensive gain” component of shareholders’ equity in our consolidated balance sheets.

	Treasury Stock

	All treasury stock transactions are recorded at cost, and all shares of treasury stock repurchased are retired. During the year ended December 31, 2013, we repurchased approximately 0.1 million shares of our common stock in the open market for approximately $1.4 million at an average price of $10.54 per share. During the year ended December 31, 2012, we repurchased approximately 3.2 million shares of our common stock in the open market for approximately $27.9 million at an average price of $8.81 per share.

During the years ended December 31, 2013 and 2012, we redeemed 215,387 and 246,735 shares, respectively, of our common stock to satisfy certain of our employees’ tax withholdings due upon the vesting of their restricted stock grants and remitted approximately $2.7 million and $2.0 million, respectively, in taxes on our employees’ behalf.

Preferred Stock

We have 5.0 million shares of authorized $0.01 par value preferred stock, none of which are issued or outstanding. Under the terms of our amended and restated articles of incorporation, our board of directors is empowered to issue preferred stock without shareholder action.

Income Taxes

Income taxes are determined under the asset and liability method as required by ASC 740, “Income Taxes”. Under this method, deferred tax assets and liabilities are recognized based upon the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary items are expected to be recovered or settled. Valuation allowances are established when necessary to reduce deferred tax assets to the amounts more likely than not to be realized. To the extent we establish a valuation allowance or increase this allowance in a period, an expense is recorded within the income tax provision in our consolidated statements of operations. Under current accounting principles, the impact of an uncertain income tax position on the income tax return must be recognized at the largest amount that is more likely than not to be sustained upon audit by the relevant taxing authority. Accrued interest related to uncertain tax positions is recorded as "Interest expense" in our consolidated statements of operations. See Note 16 to our consolidated financial statements for additional information and related disclosures regarding our income taxes.

Restructuring Costs

Restructuring reserves are based on certain estimates and judgments related to severance and exit costs, contractual obligations and related costs and are recorded as “Restructuring costs” in our consolidated statements of operations. See Note 3 to our consolidated financial statements for additional information and related disclosures regarding our restructuring costs.

Acquisition-related Costs

Acquisition-related costs reflected in our consolidated statements of operations include, but are not limited to, transaction costs such as banking, legal, accounting and other professional fees directly related to acquisitions, termination and related costs for transitional and certain other employees, integration-related professional fees and other post-business combination expenses associated with our business acquisitions.
The following table summarizes acquisition-related costs incurred during the year ended December 31, 2013 (in thousands):


	2013
Professional fees	$	2,439

Release of indemnification asset	1,129

Integration-related costs	1,824

Total acquisition-related costs	$	5,392

For further discussion of the indemnification asset and related costs see Notes 12 and 16 to our consolidated financial statements.

Advertising Costs

We expense production costs associated with an advertisement the first time the advertising takes place. All other advertising-related costs are expensed as incurred. We expense advertising costs as advertising space or airtime is used. Total advertising expense in 2013, 2012 and 2011 was $6.1 million, $8.9 million and $16.9 million, respectively. As of December 31, 2013 and 2012, we had $0.0 million and $0.3 million of prepaid advertising, respectively.


Legal Contingencies

We are involved from time to time in certain legal matters and subject to other claims as disclosed in Note 14 to our consolidated financial statements. We accrue an estimate for legal contingencies when we determine that it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These estimates are developed in consultation with outside counsel handling these matters and based upon an analysis of potential results, assuming a combination of litigation and settlement strategies.

New and Recently Adopted Accounting Pronouncements

In July 2013, the FASB issued ASU No. 2013-11, “Income Taxes (Topic 740): Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists,” which requires an unrecognized tax benefit to be presented as a reduction to a deferred tax asset for a net operating loss carryforward, a similar tax loss or a tax credit carryforward that the entity intends to use and is available for settlement at the reporting date. This guidance is effective for fiscal years, and interim periods within those years, beginning after December 15, 2013. As the guidance is consistent with our current reporting practices, it will not have a material impact on our consolidated financial position or results of operations.

THE_COMPANY_AND_ITS_BUSINESS

THE COMPANY AND ITS BUSINESS	12 Months Ended
THE COMPANY AND ITS BUSINESS	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
THE COMPANY AND ITS BUSINESS	'
	THE COMPANY AND ITS BUSINESS

	PGi has been a leading global provider of collaboration software and services for over 20 years. Our cloud-based software applications let business users connect, collaborate and share ideas and information from their desktop, tablet or smartphone, enabling greater productivity in the office or on the go. We have a global presence in 25 countries in our three segments in North America, Europe and Asia Pacific.

RESTRUCTURING_COSTS

RESTRUCTURING COSTS	12 Months Ended
	Dec. 31, 2013
Restructuring and Related Activities [Abstract]	'
RESTRUCTURING COSTS	'
	RESTRUCTURING COSTS

	Below is a reconciliation of the beginning and ending liability balances related to our restructuring efforts for the years ended December 31, 2013, 2012 and 2011. Provision for restructuring costs from continuing operations were $3.5 million, $0.6 million and $0.8 million, in 2013, 2012 and 2011, respectively. The expenses associated with these activities are reflected in “Restructuring costs” in our consolidated statements of operations. Cash payments for restructuring costs from continuing operations were $2.5 million, $3.2 million and $6.8 million in 2013, 2012 and 2011, respectively. The components included in the reconciliation of the liability balances include costs related to our continuing and discontinued operations (in thousands):



		Balance at December 31, 2010		Provisions			Cash payments			Non-cash			Balance at December 31, 2011
	Accrued restructuring costs:

	Severance and exit costs	$	5,797	$	731		$	(5,117	)	$	(401	)	$	1,010

	Contractual obligations	3,797		379			(1,662		)	173			2,687

	Total restructuring costs	$	9,594	$	1,110		$	(6,779	)	$	(228	)	$	3,697





		Balance at December 31, 2011		Provisions			Cash payments			Non-cash			Balance at December 31, 2012
	Accrued restructuring costs:

	Severance and exit costs	$	1,010	$	1,713		$	(2,117	)	$	9		$	615

	Contractual obligations	2,687		(1,101		)	(1,096		)	51			541

	Total restructuring costs	$	3,697	$	612		$	(3,213	)	$	60		$	1,156




		Balance at December 31, 2012		Provisions			Cash payments			Non-cash			Balance at December 31, 2013
	Accrued restructuring costs:

	Severance and exit costs	$	615	$	3,160		$	(1,905	)	$	8		$	1,878

	Contractual obligations	541		346			(564		)	(20		)	303

	Total restructuring costs	$	1,156	$	3,506		$	(2,469	)	$	(12	)	$	2,181




	Realignment of Workforce – 2013

	During 2013, we recorded restructuring expenses of $3.5 million. This amount includes net adjustments of $0.1 million related to prior year realignments, as detailed below. For the 2013 realignment, we recorded $3.2 million of severance costs and eliminated approximately 60 positions in an effort to consolidate and streamline various functions of our workforce. We also recorded $0.2 million in contract termination costs associated with this realignment. On a segment basis, these restructuring costs totaled $1.2 million in North America, $2.0 million in Europe and $0.2 million in Asia Pacific. Our reserve for the 2013 realignment was $1.9 million at December 31, 2013, which we anticipate will be paid within two years.
	Realignment of Workforce – 2012
	During 2012, we eliminated approximately 50 positions in an effort to consolidate and streamline various functions of our workforce. To date, we have recorded $2.0 million of severance costs, including $0.1 million in adjustments recorded in 2013. On a segment basis, these restructuring costs totaled $1.0 million in North America, $0.6 million in Europe and $0.4 million in Asia Pacific. There is no remaining reserve for the 2012 realignment at December 31, 2013.

	Realignment of Workforce – 2010

	During 2010, we eliminated approximately 165 positions in an effort to consolidate and streamline various functions of our workforce. To date, we have recorded $9.2 million of severance costs and $0.6 million of lease termination costs associated with this realignment. We have also recorded $1.8 million of asset impairments in connection with these restructuring efforts. In addition, we recorded $0.9 million of exit costs related to marketing efforts abandoned during 2010 and $0.5 million of exit costs related to the reorganization of our operating structure subsequent to the sale of our PGiSend messaging business in 2010 to Easylink as restructuring costs. On a segment basis, these restructuring costs totaled $7.7 million in North America, including accelerated vesting of restricted stock with a fair market value of $0.2 million, $2.3 million in Europe and $1.2 million in Asia Pacific. Included in these amounts was an adjustment to reduce severance and exit costs by $0.1 million in Europe, which was recorded during 2013. There is no remaining reserve for the 2010 realignment at December 31, 2013.

	Realignment of Workforce – 2009

	During 2009, we executed a restructuring plan to consolidate and streamline various functions of our workforce. As part of these consolidations, we eliminated approximately 500 positions. To date, we have recorded total severance and exit costs of $14.6 million associated with this realignment, including accelerated vesting of restricted stock with a fair market value of $0.2 million in North America. We have also recorded $4.5 million of lease termination costs associated with office locations in North America and Europe. On a segment basis, these restructuring costs totaled $12.5 million in North America, $6.0 million in Europe and $0.6 million in Asia Pacific. During 2013, we updated assumptions regarding lease termination costs, resulting in a $0.1 million expense in North America, which is also included in the cumulative costs related to the 2009 realignment presented above. Our reserve for the 2009 realignment, comprised of lease termination costs, was $0.3 million at December 31, 2013. We anticipate these costs will be paid within the next two years.

DISCONTINUED_OPERATIONS

DISCONTINUED OPERATIONS	12 Months Ended
	Dec. 31, 2013
Discontinued Operations and Disposal Groups [Abstract]	'
DISCONTINUED OPERATIONS	'
	DISCONTINUED OPERATIONS

	The following amounts associated with our discontinued businesses, as further discussed below, have been segregated from continuing operations and are reflected as discontinued operations for 2013, 2012 and 2011 (in thousands):


		Years Ended
		December 31,
		2013			2012			2011
	Net revenues from discontinued operations	$	—		$	—		$	8,735


	Operating loss	(542		)	(453		)	(1,768		)
	Interest expense	(232		)	(271		)	(686		)
	(Loss) gain on disposal	(6		)	9			(298		)

	Income tax benefit	242			250			7,298

	(Loss) income from discontinued operations, net of taxes	$	(538	)	$	(465	)	$	4,546


	PGiSend

	On October 21, 2010, we completed the sale of our PGiSend messaging business through the sale of all of the issued and outstanding equity interests in our wholly-owned subsidiaries, Xpedite and Premiere Global Services (UK) Limited, and the sale of certain assets of Premiere Conferencing (Canada) Limited to EasyLink for an aggregate purchase price of $105.0 million, with a working capital target that was finalized in the first quarter of 2011, resulting in an additional payment from EasyLink of $1.8 million.

	We allocated interest expense related to interest recognized on uncertain tax positions specific to our PGiSend discontinued operations in 2011, 2012 and 2013.

	The results of discontinued operations for 2011 include an income tax benefit of $7.3 million. This benefit includes approximately $6.0 million relating to changes in estimates of the tax provision that resulted from the finalization of the actual tax basis purchase price allocation received in the third quarter from EasyLink in connection with our PGiSend sale.

	The results of discontinued operations for 2013 and 2012 related to ongoing administration and resolution of residual liabilities not assumed by EasyLink in connection with the PGiSend sale.

	Maritime Notification and Reminder Solutions

	During the year ended December 31, 2010, we classified our Maritime Notification and Reminder solutions operations as a disposal group held for sale. This disposal group consisted of all customers using these non-conferencing, ship-to-shore communication services targeted specifically toward shipping vessels that we resell through our Japanese subsidiary. As of December 31, 2011, this disposal was completed, and no assets or liabilities of the disposal group remain.

PROPERTY_AND_EQUIPMENT_NET

PROPERTY AND EQUIPMENT, NET	12 Months Ended
	Dec. 31, 2013
Property, Plant and Equipment [Abstract]	'
PROPERTY AND EQUIPMENT, NET	'
	PROPERTY AND EQUIPMENT, NET

	Property and equipment at December 31, 2013 and 2012 is as follows (in thousands):



		2013			2012
	Operations equipment	$	92,560		$	86,742

	Furniture and fixtures	10,829			8,701

	Office equipment	4,280			4,062

	Leasehold improvements	31,684			32,762

	Capitalized software	109,891			94,453

	Construction in progress	12,759			10,426

	Building	1,176			1,626

		263,179			238,772

	Less accumulated depreciation and amortization	(157,455		)	(134,159		)
	Property and equipment, net	$	105,724		$	104,613


	Assets under capital leases are included in property and equipment categories above. Total assets under capital leases at December 31, 2013 and 2012 are as follows (in thousands):


		2013			2012
	Capital leases	$	9,972		$	16,645

	Less accumulated depreciation	(3,798		)	(8,145		)
	Assets under capital lease, net	$	6,174		$	8,500

GOODWILL_AND_INTANGIBLE_ASSETS

GOODWILL AND INTANGIBLE ASSETS	12 Months Ended
	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'
GOODWILL AND INTANGIBLE ASSETS	'
	GOODWILL AND INTANGIBLE ASSETS

	Goodwill by reportable business segment at December 31, 2013, 2012 and 2011 (in thousands):



		North			Europe			Asia			Total
		America						Pacific
	Gross value at December 31, 2011	$	363,953		$	18,856		$	5,304		$	388,113

	Accumulated impairment losses prior to December 31, 2011	(92,423		)	—			—			(92,423		)

	Carrying value at December 31, 2011	271,530			18,856			5,304			295,690

	Impact of currency fluctuations	610			1,360			113			2,083

	Carrying value at December 31, 2012	272,140			20,216			5,417			297,773

	Acquisitions	15,049			29,941			1,751			46,741

	Impact of currency fluctuations	(1,455		)	(953		)	(724		)	(3,132		)
		$	285,734		$	49,204		$	6,444		$	341,382
	Carrying value at December 31, 2013

	Goodwill is not subject to amortization but is subject to periodic reviews for impairment. Goodwill due to acquisitions has been determined on a consolidated basis and preliminarily allocated to reporting units. A formal allocation to reporting units has not yet been completed. Refer to Note 12 to our consolidated financial statements for additional information on goodwill acquired.

	Other Intangible Assets

	Summarized below are the carrying values and accumulated amortization by intangible asset class at December 31, 2013 and 2012 (in thousands):



		2013									2012
		Gross			Accumulated amortization			Net			Gross carrying value			Accumulated amortization			Net carrying value
		carrying value						carrying value
	Other Intangible assets:

	Customer lists	$	131,943		$	(63,564	)	$	68,379		$	65,888		$	(60,957	)	$	4,931

	Non-compete agreements	9,436			(5,851		)	3,585			5,756			(5,593		)	163

	Developed technology	1,000			(1,000		)	—			1,000			(1,000		)	—

	Other	8,003			(1,330		)	6,673			3,193			(903		)	2,290

	Total other intangible assets	$	150,382		$	(71,745	)	$	78,637		$	75,837		$	(68,453	)	$	7,384


	We record fees incurred in connection with our patents and trademarks in “Prepaid expenses and other current assets” in our consolidated balance sheets until the patents are issued and trademarks are registered or abandoned. We had $0.9 million of these assets recorded at each of December 31, 2013 and 2012.

	Other intangible assets include $77.2 million of net intangible assets at December 31, 2013 that are subject to amortization. Other intangible assets that are subject to amortization are amortized over an estimated useful life between one and 20 years. Included in the December 31, 2013 balance of "Other intangible assets" was $65.6 million of customer lists, $4.4 million of trade names and $3.7 million of non-compete agreements related to recent acquisitions. These amounts are incorporated into our preliminary valuation of assets acquired and liabilities assumed within Note 12 to our consolidated financial statements. Other intangible assets with indefinite lives that are not subject to amortization include $0.4 million of domain names and $1.0 million of trademarks. Amortization expense related to our other intangible assets for the year ended December 31, 2013 was approximately $3.5 million.

	Estimated amortization expense for the next five years is as follows (in thousands):



		Year		Estimated amortization
				expense

		2014		$9,864
		2015		$9,860
		2016		$9,549
		2017		$8,883
	2018		$7,980

INDEBTEDNESS

INDEBTEDNESS	12 Months Ended
	Dec. 31, 2013
Debt Disclosure [Abstract]	'
INDEBTEDNESS	'
	INDEBTEDNESS

	Long-term debt and capital lease obligations at December 31, 2013 and 2012 are as follows (in thousands):



		December 31, 2013			December 31, 2012
	Borrowings on credit facility	$	270,139		$	178,062

	Capital lease obligations	4,047			4,907

	Subtotal	274,186			182,969

	Less current portion	(1,719		)	(3,137		)
	Total long-term debt and capital lease obligations	$	272,467		$	179,832


	The fair value of our long-term debt and capital lease obligations approximated carrying value at December 31, 2013 and 2012. Fair value is determined using current interest rates offered to us on debt of the same remaining maturity and characteristics, including credit quality.

	Future minimum lease payments under capital leases consist of the following at December 31, 2013 (in thousands):



	2014	$	1,912

	2015	1,629

	2016	866

	Total minimum lease payments	4,407

	Less amounts representing interest	(360		)
	Present value of minimum lease payments	4,047

	Less current portion	(1,719		)
		$	2,328


	On August 27, 2013, we amended our credit facility by increasing the overall borrowing capacity to $400.0 million from $300.0 million and extending the maturity date from December 20, 2016 to August 27, 2018. In connection with this amendment, we incurred $1.3 million in debt issuance costs, which were capitalized and included within "Other assets" in our consolidated balance sheets and will be amortized as an adjustment to "Interest expense" over the remaining life of the credit facility. Our credit facility consists of a $350.0 million revolver, a $50.0 million Term A loan and an uncommitted $75.0 million accordion feature, which allows for additional credit commitments up to a maximum of $475.0 million, subject to the credit facility terms and conditions. Our subsidiary, ATS, is the borrower under our credit facility, with PGi and certain of our material domestic subsidiaries guaranteeing the obligations of ATS under the credit facility, which is secured by substantially all of our assets and the assets of our material domestic subsidiaries. In addition, we have pledged as collateral all of the issued and outstanding stock of our material domestic subsidiaries and 65% of the issued and outstanding stock of our material foreign subsidiaries. Proceeds drawn under our credit facility can be used for working capital, capital expenditures, acquisitions and other general corporate purposes. The annual interest rate applicable to borrowings under our credit facility, at our option, is (1) the base rate (the greater of either the federal funds rate plus one-half of one percent, the prime rate or one-month LIBOR plus one and one-half percent) plus an applicable percentage that varies based on our consolidated leverage ratio at quarter end, or (2) LIBOR (or, if applicable, the rate designated in the credit facility for certain foreign currencies) for one, two, three or six months adjusted for a percentage that represents the Federal Reserve Board’s reserve percentage plus an applicable percentage that varies based on our consolidated leverage ratio at quarter end. The applicable percentage for base rate loans and LIBOR loans were 1.25% and 2.25%, respectively, at December 31, 2013 under our credit facility. Our interest rate on LIBOR loans, which comprised materially all of our outstanding borrowings as of December 31, 2013, was 2.45%. In addition, we pay a commitment fee on the unused portion of our credit facility that is based on our consolidated leverage ratio at quarter end. As of December 31, 2013, the rate applied to the unused portion of our credit facility was 0.35%. Our credit facility contains customary terms and restrictive covenants, including financial covenants. At December 31, 2013, we had $270.1 million of borrowings and $5.3 million in letters of credit outstanding under our credit facility.

EQUITYBASED_COMPENSATION

EQUITY-BASED COMPENSATION	12 Months Ended
	Dec. 31, 2013
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
EQUITY-BASED COMPENSATION	'
	EQUITY-BASED COMPENSATION

	We may issue restricted stock awards, stock options, stock appreciation rights, restricted stock units and other stock-based awards to employees, directors, non-employee consultants and advisors under our amended and restated 2004 long-term incentive plan and our amended and restated 2000 directors stock plan, each plan as amended. We issue both service and performance-based restricted stock awards to employees. Performance-based restricted stock awards are issued to certain key executives and vest based on financial performance metrics over the requisite service period. Options issued under these plans, other than the directors stock plan, may be either incentive stock options, which permit income tax deferral upon exercise of options, or non-qualified options not entitled to such deferral. The compensation committee of our board of directors administers these stock plans.

	Our 2004 plan provides for a total of 8.0 million shares authorized for issuance. The maximum number of stock-based awards that we may grant under our 2004 plan during any one calendar year to any one grantee is 1.0 million shares.

	Our directors stock plan provides for a total of 2.5 million shares authorized for issuance. Only non-employee directors can participate in, and we may only grant restricted stock and non-qualified stock options under, our directors plan.

	Equity-based compensation expense is measured at the grant date, based on the fair value of the award, and is recognized over the vesting periods. Included in the expense amounts are employer-related costs for taxes incurred upon vesting of awards which do not impact "Additional Paid-In Capital." The following table presents total equity-based compensation expense for restricted stock awards and non-qualified stock options included in the line items below in our consolidated statements of operations (in thousands):



		Years Ended December 31,
		2013				2012			2011
	Cost of revenues	$	614			$	482		$	169

	Selling and marketing	2,391				1,340			837

	Research and development	861				557			538

	General and administrative	4,006				5,695			5,213

	Equity-based compensation expense	$	7,872			$	8,074		$	6,757


	Restricted Stock

	The fair value of restricted stock awards is the market value of the stock on the date of grant. The effect of vesting conditions that apply only during the requisite service period is reflected by recognizing compensation cost only for the restricted stock awards for which the requisite service is rendered. As a result, we are required to estimate an expected forfeiture rate, as well as the probability that performance conditions that affect the vesting of certain stock-based awards will be achieved, and only recognize expense for those shares expected to vest. We estimate that forfeiture rate based on historical experience of our stock-based awards that are granted, exercised and voluntarily cancelled. If our actual forfeiture rate is materially different from our estimate, the stock-based compensation expense could be significantly different from what we have recorded in the current period. Our estimated forfeiture rate for restricted stock awards is 3.0%.








	The following table summarizes the activity of our unvested restricted stock awards under our stock plans for the year ended December 31, 2013:



		Shares			Weighted-
					average
					grant date
					fair value
	Unvested at December 31, 2012	1,764,672			$	8.5

	Granted	1,028,898			10.98

	Vested/released	(775,645	)		8.91

	Forfeited	(74,165	)		8.68

	Unvested at December 31, 2013	1,943,760			$	9.64


	The weighted-average grant date fair value of restricted stock awards granted during the years ended December 31, 2013, 2012 and 2011, was $10.98, $9.41 and $7.92, respectively. The aggregate fair value of restricted stock vested during the years ended December 31, 2013, 2012 and 2011, was $8.6 million, $8.1 million and $5.5 million, respectively. As of December 31, 2013, we had $14.4 million of unvested restricted stock, which we will record in our consolidated statements of operations over a weighted-average recognition period of approximately two years.

	Stock Options

	The fair value of stock options is estimated at the date of grant with the Black-Scholes option pricing model using various assumptions such as expected life, volatility, risk-free interest rate, dividend yield and forfeiture rates. The expected life of stock-based awards granted represents the period of time that they are expected to be outstanding and is estimated using historical data. Using the Black-Scholes option valuation model, we estimate the volatility of our common stock at the date of grant based on the historical volatility of our common stock. We base the risk-free interest rate used in the Black-Scholes option valuation model on the implied yield currently available on U.S. Treasury zero-coupon issues with an equivalent remaining term equal to the expected life of the award. We have not paid any cash dividends on our common stock, and we do not anticipate paying any cash dividends in the foreseeable future. Consequently, we used an expected dividend yield of zero in the Black-Scholes option valuation model. Finally, we use historical data to estimate pre-vesting option forfeitures. Stock-based compensation is recorded for only those awards that are expected to vest. No stock options have been issued since the year ended December 31, 2005.

	The following table summarizes the stock option activity under our stock plans for the year ended December 31, 2013:



	Options			Weighted-				Weighted-	Aggregate intrinsic
				average				average	value
				exercise				remaining
				price				contractual life
								(in years)
Options outstanding at December 31, 2012	108,668			$	11.29

Granted	—			—

Exercised	—			—

Expired	-1,000			11.32

Options outstanding and exercisable at	107,668			$	11.29			1.19	$	31,995
31-Dec-13

The total intrinsic value of options exercised during the years ended December 31, 2013, 2012 and 2011 was $0.0 million, $0.0 million and $0.1 million, respectively. As of December 31, 2013, we had no remaining unvested stock options to be recorded as an expense in our consolidated statements of operations for future periods.

EARNINGS_PER_SHARE

EARNINGS PER SHARE	12 Months Ended
	Dec. 31, 2013
Earnings Per Share [Abstract]	'
EARNINGS PER SHARE	'
	EARNINGS PER SHARE

	Basic and Diluted Net Income Per Share

	Basic earnings per share is computed by dividing net income available to common shareholders by the weighted-average number of common shares outstanding during the period. The weighted-average number of common shares outstanding does not include any potentially dilutive securities or any unvested restricted shares of common stock. These unvested restricted shares, although classified as issued and outstanding at December 31, 2013, 2012 and 2011 are considered contingently returnable until the restrictions lapse and will not be included in the basic earnings per share calculation until the shares are vested. Unvested shares of our restricted stock do not contain nonforfeitable rights to dividends and dividend equivalents.

	Diluted earnings per share includes the effect of all potentially dilutive securities on earnings per share. Our unvested restricted shares and stock options are potentially dilutive securities. The difference between basic and diluted weighted-average shares outstanding in 2013, 2012 and 2011 was the dilutive effect of unvested restricted shares and stock options.

	The following table represents a reconciliation of the basic and diluted earnings per share from continuing operations, or EPS, computations contained in our consolidated financial statements (in thousands):



		Years Ended December 31,
		2013		2012		2011
	Net income from continuing operations	$	18,854	$	28,055	$	16,888

	Weighted-average shares outstanding:

	–Basic	46,214		47,596		49,619

	Add dilutive unvested restricted shares	510		490		352

	Add dilutive stock options	3		6		—

	–Diluted	46,727		48,092		49,971


	The weighted-average diluted common shares outstanding for the years ended December 31, 2013, 2012 and 2011 excludes the effect of 0.1 million, 0.1 million, and 0.7 million, respectively, of restricted shares, out-of-the-money options and warrants, because their effect would be anti-dilutive.

PREPAID_EXPENSES_AND_OTHER_CUR

PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES	12 Months Ended
	Dec. 31, 2013
PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES [Abstract]	'
PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES	'
	PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES

	Prepaid Expenses and Other Current Assets

	Prepaid expenses and other current assets at December 31, 2013 and 2012 are as follows (in thousands):



		2013		2012
	Available-for-sale securities	$	3,537	$	—

	Prepaid expenses	2,979		2,252

	Other receivable	6,926		4,551

	Prepaid direct costs	3,319		5,586

	Prepaid software license	1,131		1,451

	Prepaid software and hardware maintenance cost	1,559		1,226

	Other	3,194		3,179

		$	22,645	$	18,245








	Accrued Expenses

	Accrued expenses at December 31, 2013 and 2012 are as follows (in thousands):



		2013		2012

	Accrued wages and wage-related taxes	$	12,496	$	9,778

	Accrued sales commissions	5,616		6,190

	Employee benefits	1,440		1,406

	Accrued professional fees	2,275		1,998

	Deferred revenue	5,222		8,735

	Deferred rent	1,652		1,467

	Interest payable	2,276		682

	Accrued acquisition liability	1,625		25

	Other	1,800		1,812

		$	34,402	$	32,093


	Excise and Sales Tax

Some of our solutions may be subject to telecommunications excise tax and sales taxes in states and local jurisdictions where we have not collected and remitted such taxes from our customers. During the year ended December 31, 2013, we paid $0.9 million of tax and interest related to the settlement of these state excise and sales tax contingencies. No such payments were made in 2012.

We have reserves for certain state excise and sales tax contingencies based on the likelihood of obligation. These contingencies are included in “Accrued taxes, other than income taxes” in our consolidated balance sheets. At December 31, 2013 and 2012, we had reserved $8.3 million and $2.0 million, respectively, for certain state excise and sales tax contingencies and interest. We believe we have appropriately accrued for these contingencies. In the event that actual results differ from these reserves, we may need to make adjustments, which could materially impact our financial condition and results of operations. In addition, states or local taxing authorities may disagree with our method of assessing and remitting such taxes or additional states or local taxing authorities may subject us to inquiries regarding such taxes.

FAIR_VALUE_MEASUREMENTS

FAIR VALUE MEASUREMENTS	12 Months Ended
	Dec. 31, 2013
Fair Value Disclosures [Abstract]	'
FAIR VALUE MEASUREMENTS	'
	FAIR VALUE MEASUREMENTS

	The fair value amounts for cash and equivalents, accounts receivable, net, accounts payable and accrued expenses approximate carrying amounts due to the short maturities of these instruments. The estimated fair value of our long-term debt and capital lease obligations at December 31, 2013 and 2012 was based on expected future payments discounted using current interest rates offered to us on debt of the same remaining maturity and characteristics, including credit quality, and did not vary materially from carrying value.

	Fair value is defined as an exit price representing the amount that would be received to sell an asset or paid to transfer a liability at the measurement date in an orderly transaction between market participants. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. ASC 820, “Fair Value Measurements and Disclosures,” establishes a three-tier fair value hierarchy as a basis for such assumptions which prioritizes the inputs used in measuring fair value as follows:


	•	Level 1 – Quoted prices in active markets for identical assets or liabilities;

	•	Level 2 – Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly; and

	•	Level 3 – Unobservable inputs for the asset or liability in which there is little or no market data.



	Recurring Fair Value Measurement

	During 2013, our investment in a privately-held conferencing company changed from a historical cost investment to an available-for-sale asset when that company’s shares began trading publicly on a foreign stock exchange. The fair value of this investment was based on the quoted price of our shares on that foreign exchange at the measurement date of December 31, 2013; therefore, the fair value of this investment was based on Level 1 inputs. As of December 31, 2013, the balance of this investment is included as a component of “Prepaid expenses and other current assets” on our consolidated balance sheets. As of December 31, 2012, we had no assets or liabilities that were recorded at fair value on a recurring basis.

	As further discussed in Note 12, we recorded a contingent consideration liability in connection with our Powwownow acquisition. The fair value of the liability was estimated using internal forecasts with inputs that are not observable in the market, and thus represents a Level 3 fair value measurement. The inputs in the Level 3 measurement are not supported by market activity, as they are probability assessments of expected future sales related to our acquisition of Powwownow during the earn-out period.

	We have segregated all financial assets and liabilities that are measured at fair value on a recurring basis into the most appropriate level within the fair value hierarchy based on the inputs used to determine the fair value at the measurement date in the table below (in thousands):




		31-Dec-13
		Fair Value		Level 1		Level 2		Level 3
	Current Assets:
	Available-for-sale securities	$	3,537	$	3,537	$	—	$	—

	Total	$	3,537	$	3,537	$	—	$	—


		Fair Value		Level 1		Level 2		Level 3
	Long-term Liabilities:
	Earn-out liability	$	3,841	$	—	$	—	$	3,841

	Total	$	3,841	$	—	$	—	$	3,841


	Non-recurring Fair Value Measurement

	We are required to record certain assets and liabilities at fair value on a non-recurring basis. Generally, assets and liabilities recorded at fair value on a non-recurring basis are the result of impairment charges.

	During the year ended December 31, 2013, we measured certain non-financial assets at fair value due to impairment made by market conditions. The following table depicts the non-recurring fair value measurements discussed below by asset category and the level within the fair value hierarchy in which the related assumptions were derived (in thousands):



		31-Dec-13
		Fair Value		Level 1		Level 2		Level 3		Total Losses

	Land, building and improvements	$	786	$	—	$	786	$	—	$	964

	Total	$	786	$	—	$	786	$	—	$	964


	During the year ended December 31, 2013, we wrote down one of our facilities in Europe with a carrying amount of $1.8 million, including land, building and improvements, to its fair value of $0.8 million, based on quoted prices for similar assets in the market.

ACQUISITIONS

ACQUISITIONS	12 Months Ended
	Dec. 31, 2013
Business Combinations [Abstract]	'
ACQUISITIONS	'
	ACQUISITIONS
	In accordance with ASC Topic 805, “Business Combinations," we account for acquisitions by applying the acquisition method of accounting. The acquisition method of accounting requires, among other things, that the assets acquired and liabilities assumed in a business combination be measured at their fair values as of the closing date of the acquisition. None of our acquisitions presented below were significant individually or in the aggregate. Our 2013 acquisitions, in aggregate, contributed net revenues and net income from continuing operations of $18.6 million and $0.9 million, respectively, which are included in our consolidated statements of operations for the year ended December 31, 2013.
	Powwownow
	On December 3, 2013, we completed the acquisition of Powwownow, a U.K.-based conferencing and collaboration provider focused on small and midsize businesses, by acquiring all of Powwownow's outstanding stock. The following table summarizes the preliminary consideration paid for Powwownow (in thousands):


	Negotiated sales price	$	53,183

	Preliminary working capital and other adjustments	(618		)
	Preliminary purchase price	$	52,565

	In addition, the Powwownow purchase agreement provides for a potential earn-out payment to the sellers based on its annual revenue growth in 2014. We funded the acquisition through borrowings under our credit facility and incurred $0.4 million of direct transaction costs, which are recorded in acquisition-related costs for the year ended December 31, 2013. Powwownow's financial results since its acquisition date are included in our Europe segment.

	ACT
	On September 4, 2013, we completed the acquisition of ACT, a U.S.-based global provider of integrated conferencing solutions, by acquiring all of ACT's outstanding stock via merger. The following table summarizes the preliminary consideration paid for ACT (in thousands):


	Negotiated sales price	$	53,000

	Preliminary working capital and other adjustments	(1,515		)
	Preliminary purchase price	$	51,485

	We funded the acquisition through borrowings under our credit facility and incurred $1.4 million of direct transaction costs, which are recorded in acquisition-related costs for the year ended December 31, 2013. ACT's financial results since its acquisition date are primarily included in our North America segment, with less significant contribution included within our Europe and Asia Pacific segments.
	Preliminary Valuation of Assets and Liabilities

	The preliminary fair values of the net tangible and intangible assets acquired and liabilities assumed in connection with these acquisitions have been recognized in our consolidated balance sheets based upon their preliminary values at their respective acquisition dates, as set forth below. The excess of the purchase price over the preliminary net tangible and intangible assets was recorded as goodwill. The factors contributing to the recognition of goodwill are based on strategic and synergistic benefits that are expected to be realized from an expanded global customer base, including opportunities for us to sell our SaaS-based collaboration products to those customers, and opportunities to improve performance by leveraging best practices, operational expertise and global scale. The recognized goodwill for Powwownow and ACT are not expected to be deductible for income tax purposes. The preliminary fair values recorded were based upon preliminary valuations, and the estimates and assumptions used in such valuations are subject to change, which could be significant, within the measurement period (up to one year from each acquisition date). The primary areas of the preliminary valuations that are not yet finalized relate to amounts for income taxes including, but not limited to, current tax accounts, deferred tax accounts, amounts for uncertain tax positions and net operating loss carryforwards inclusive of associated limitations and valuation allowances, amounts for state and local excise and sales tax contingencies, the fair values of certain tangible assets and liabilities acquired, certain legal matters, the determination of identifiable intangible assets and the final amount of residual goodwill. We expect to continue to obtain information to assist us in determining the fair values of the assets acquired and liabilities assumed at each acquisition date during the measurement periods.





	The preliminary valuation of the assets acquired and liabilities assumed for Powwownow and ACT are as follows (in thousands):


				Powwownow Preliminary Valuation			ACT Preliminary Valuation
	Cash and equivalents			$	1,295		$	11,137

	Other current assets			3,221			11,447

	Property and equipment			889			2,861

	Intangible assets			35,568			31,000

	Deferred income taxes, net			—			1,708

	Other assets			8,163			2,854

	Total assets acquired			49,136			61,007


	Current liabilities			4,551			13,460

	Long-Term Liabilities			12,831			4,059

	Deferred income taxes, net			6,136			8,452

	Total liabilities assumed			23,518			25,971


	Total identifiable net assets			25,618			35,036

	Goodwill			26,947			16,449

Total net assets			$	52,565		$	51,485


Preliminary Valuation Adjustments for Powwownow

We performed a preliminary valuation of the assets and liabilities of Powwownow at its acquisition date. Significant adjustments as a result of the preliminary valuation and the bases for their determination are summarized as follows:

Indemnification asset - We recognized an indemnification asset of $8.2 million in connection with our Powwownow acquisition, which is included in "Other assets." The indemnification asset represents reimbursement we reasonably expect to receive primarily from escrow funds currently held by a financial institution pursuant to the Powwownow purchase agreement. We recorded an offsetting contingent tax liability of $8.0 million and related interest payable of $0.2 million in connection with the recognition of the indemnification asset. The tax contingency is included in “Accrued expenses” under “Long-Term Liabilities.”

Customer relationships - Customer relationships were the primary asset acquired in the Powwownow acquisition. We valued customer relationships using the income approach, specifically the multi-period excess earnings method. The customer relationships were preliminarily valued at $29.0 million for the acquisition under this approach and will be amortized over ten years.

Non-compete agreements - We valued non-compete agreements using the income approach, specifically based on the negative impact on the business that the individuals could have on revenue. The non-compete agreements were valued at $2.1 million for the Powwownow acquisition under this approach and will be amortized over three years.

Trade names - We valued trade names using the income approach, specifically the multi-period excess earnings method. In determining the fair value of the trade names, the multi-period excess earnings approach values the intangible asset at the present value of the incremental after-tax cash flows attributable only to the trade names after applying a royalty rate to the overall revenues. The trade names were valued at $4.4 million for the Powwownow acquisition under this approach and will be amortized over ten years.

Earn-out - We recorded a contingent consideration liability of approximately $3.8 million as of the acquisition date related to the Powwownow earn-out, included in “Accrued expenses” under “Long-Term Liabilities” in our consolidated balance sheets. The fair value of the liability was estimated using internal forecasts with inputs that are not observable in the market, and thus represents a Level 3 fair value measurement, as defined in Note 11. The inputs in the Level 3 measurement are not supported by market activity, as they are probability assessments of expected future sales related to our acquisition of Powwownow during the earn-out period. The earn-out will be re-measured quarterly, with the change being reflected as acquisition-related costs in our consolidated statements of operations. See Note 11 for additional information.

Deferred tax liabilities, net - $6.1 million was recorded to adjust deferred taxes for the preliminary fair value adjustments made in accounting for our Powwownow acquisition.

Preliminary Valuation Adjustments for ACT

We performed a preliminary valuation of the assets and liabilities of ACT at its acquisition date. Significant adjustments as a result of the preliminary valuation and the bases for their determination are summarized as follows:

Indemnification asset - We recognized an indemnification asset of $4.1 million in connection with our ACT acquisition. Of this amount, $1.1 million is included in "Other current assets" and $3.0 million is included in "Other assets." The indemnification asset represents reimbursement we reasonably expect to receive from escrow funds currently held by a financial institution pursuant to the ACT merger agreement. We recorded an offsetting uncertain tax position of $3.8 million and related interest payable of $0.3 million in connection with the recognition of the indemnification asset. The income tax contingency is included above in “Long-Term Liabilities.”

Customer relationships - Customer relationships were the primary asset acquired in the ACT acquisition. We valued customer relationships using the income approach, specifically the multi-period excess earnings method. In determining the fair value of the customer relationships, the multi-period excess earnings approach values the intangible asset at the present value of the incremental after-tax cash flows attributable only to the customer relationship after deducting the contributory asset charges. The customer relationships were preliminarily valued at $30.2 million for the acquisition under this approach and will be amortized over ten years. This total includes an adjustment from the initial preliminary valuation date of $1.3 million for updates in assumptions including discount rate.

Non-compete agreements - We valued non-compete agreements using the income approach, specifically based on the negative impact on the business that the individuals could have on revenue. The non-compete agreements were valued at $0.8 million for the ACT acquisition under this approach and will be amortized over five years.

Deferred tax liabilities, net - $10.7 million was recorded to adjust deferred taxes for the preliminary fair value adjustments made in accounting for our ACT acquisition. This includes an adjustment from the initial preliminary valuation date of $5.3 million.

Powwownow and ACT Preliminary Pre-Acquisition Contingencies Assumed

We have evaluated and continue to evaluate pre-acquisition contingencies relating to Powwownow and ACT that existed as of each acquisition date. Based on our evaluation to date, we have preliminarily determined that certain pre-acquisition contingencies are probable in nature and estimable as of each acquisition date. Accordingly, we have recorded our best estimates for these contingencies as part of the preliminary valuation of the assets and liabilities acquired. We continue to gather information relating to all pre-acquisition contingencies that we have assumed. Any changes to the pre-acquisition contingency amounts recorded during the measurement period will be included in the final valuation and related amounts recognized. Subsequent to the end of the measurement period, any adjustments to pre-acquisition contingency amounts will be reflected in our results of operations.

Copper

On August 1, 2013, we acquired substantially all of the assets and assumed certain liabilities of the conferencing services business of Copper, a U.S.-based audio and web conferencing services provider, for $10.3 million, including a $0.2 million working capital adjustment finalized in December 2013. We funded the acquisition through borrowings under our credit facility and incurred $0.4 million of direct transaction costs, which are recorded in acquisition-related costs for the year ended December 31, 2013.
Copper's financial results since its acquisition date are included in our North America segment. The primary assets acquired as part of the Copper acquisition were customer relationships totaling $6.4 million and goodwill of $3.3 million. The recognized goodwill for Copper is expected to be deductible for income tax purposes.

EMPLOYEE_BENEFIT_PLANS

EMPLOYEE BENEFIT PLANS	12 Months Ended
EMPLOYEE BENEFIT PLANS	Dec. 31, 2013
Compensation and Retirement Disclosure [Abstract]	'
EMPLOYEE BENEFIT PLANS	'
	EMPLOYEE BENEFIT PLANS

	We sponsor a defined contribution plan covering substantially all of our U.S. employees. Although we may make discretionary contributions for the benefit of employees under this plan, such matching contributions have been suspended since 2010. In 2013, 2012 and 2011, amounts expensed included both mandatory and discretionary contributions in certain countries outside the United States and were approximately $2.1 million, $1.8 million and $2.0 million, respectively.

COMMITMENTS_AND_CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
COMMITMENTS AND CONTINGENCIES	'
	COMMITMENTS AND CONTINGENCIES

	Operating Lease Commitments

	We lease office space, computer and other equipment and automobiles under noncancelable lease agreements. The leases generally provide that we pay the taxes, insurance and maintenance expenses related to the leased assets. Future minimum lease payments for noncancelable operating leases as of December 31, 2013 are as follows (in thousands):



		2014	$	18,990

		2015	14,864

		2016	12,361

		2017	10,922

		2018	8,924

		Thereafter	10,424

		Net minimum lease payments	$	76,485


	Included in our future minimum lease payments is an aggregate of $0.3 million for leases included in our restructuring efforts. Rent expense under operating leases was $11.9 million, $11.1 million and $11.4 million for the years ended December 31, 2013, 2012 and 2011, respectively. In 2013, 2012 and 2011 facilities rent was reduced by approximately $0.5 million, $1.2 million and $1.6 million, respectively, associated with contractual obligations provided for in the restructuring charge.

	Asset Retirement Obligation

	Our recorded asset retirement obligation liability represents the estimated costs to bring certain office buildings that we lease back to their original condition after the termination of the lease. In instances where our lease agreements either contain make-whole provision clauses or subject us to remediation costs, we establish an asset retirement obligation liability with a corresponding increase to leasehold improvements. These amounts are included in “Accrued expenses” under “Long-Term Liabilities” and “Current Liabilities” in our consolidated balance sheets. There was no significant change in asset retirement obligation liabilities during 2013. Our asset retirement obligation liability balance was $1.2 million at December 31, 2013 and 2012.

	Supply Agreements

	We purchase voice and data services pursuant to supply agreements with telecommunications service providers. Agreements with some of our telecommunications service providers contain minimum purchase requirements totaling approximately $9.1 million, $1.3 million and $0.7 million for 2014, 2015 and 2016, respectively. Our total minimum purchase requirements were approximately $7.4 million, $28.5 million and $51.0 million in 2013, 2012 and 2011, respectively, of which we incurred costs in excess of these minimums.

	Litigation and Claims

	In connection with the sale of our PGiSend messaging business in October 2010, we agreed to indemnify the purchaser, EasyLink (subsequently acquired by OpenText), for the tax-related matters described below. We have accrued an estimated loss for these matters totaling an aggregate of approximately $3.9 million. The possible loss or range of loss resulting from these matters, if any, in excess of the amounts accrued is inherently unpredictable and involves significant uncertainty and negotiations over an extended time period. Consequently, no estimate can be made of any possible loss or range of loss in excess of the above-mentioned accrual.

	State Telecommunications Excise Tax Matters

	On March 19, 2013, we received notice of deficiencies from the New York State Department of Taxation and Finance, dated March 15, 2013, for telecommunications franchise and gross excise taxes assessed on our former subsidiary, Xpedite, for the tax years ended December 31, 2001 - 2006. The assessments totaled approximately $4.3 million as of March 4, 2013, including approximately $1.9 million in taxes and $2.4 million in accrued interest and penalties, on which interest continues to accrue. We believe we are adequately reserved for this matter. We plan to vigorously contest these assessments. However, if the New York State Department of Taxation’s assessment is sustained, the amount assessed could result in a material adjustment to our consolidated financial statements which would impact our cash flows and results of operations. We agreed to indemnify EasyLink for this matter in connection with our PGiSend sale.

	State Corporate Tax Matter

	On August 6, 2010, our former subsidiary, Xpedite, received a final determination from the New Jersey Division of Taxation upholding a corporate business tax audit assessment for the tax years ended December 31, 1998 through December 31, 2000 and December 31, 2002. The assessment totaled approximately $6.2 million as of August 15, 2010, including approximately $2.4 million in taxes and $3.8 million in accrued interest and penalties, which interest continues to accrue. The assessment relates to the sourcing of Xpedite’s receipts for purposes of determining the amount of its income that is properly attributable to, and therefore taxable by, New Jersey. We are vigorously contesting the determination, filed a timely appeal with the Tax Court of New Jersey on November 2, 2010 and continue to engage in settlement negotiations. We believe we are adequately reserved for this matter. However, if the New Jersey Division of Taxation’s final determination is sustained, the amount assessed could result in a material adjustment to our consolidated financial statements which would impact our financial condition and results of operations. We agreed to indemnify EasyLink for this matter in connection with our PGiSend sale.

	Other Litigation and Claims

	We are involved in other litigation matters and are subject to claims that we do not believe will have a material adverse effect upon our business, financial condition or results of operations, although we can offer no assurance as to the ultimate outcome of any such matters.

CONSOLIDATED_STATEMENTS_OF_CAS1

CONSOLIDATED STATEMENTS OF CASH FLOWS INFORMATION	12 Months Ended
	Dec. 31, 2013
Supplemental Cash Flow Elements [Abstract]	'
CONSOLIDATED STATEMENT OF CASH FLOWS INFORMATION	'
	CONSOLIDATED STATEMENT OF CASH FLOWS INFORMATION

	Supplemental disclosures of cash flow information are as follows (in thousands):



			2013		2012		2011
		Cash paid for interest	$	5,065	$	5,721	$	6,784

		Income tax payments	$	7,376	$	7,221	$	6,898

		Income tax refunds	$	1,060	$	1,697	$	1,613

		Capital lease additions	$	2,708	$	1,722	$	1,081

		Capitalized interest	$	274	$	212	$	210


	At December 31, 2013, 2012 and 2011, we had capital expenditures in total current liabilities of $2.4 million, $3.5 million and $3.5 million, respectively.

	In August 2013, we amended our credit facility to increase capacity, extend the term and lower pricing. The amended credit facility consists of a $350.0 million revolver, a $50.0 million term A loan and an uncommitted $75.0 million accordion feature. We paid $1.3 million in cash for certain fees and expenses related to the amendment.

	In December 2011, we amended our credit facility to increase capacity, extend the term and lower pricing. The amended facility consisted of a $250.0 million revolver, a $50.0 million Term A loan and an uncommitted $75.0 million accordion feature. We paid $1.5 million in cash for certain fees and expenses related to the amendment.

INCOME_TAXES

INCOME TAXES	12 Months Ended
	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'
INCOME TAXES	'
	INCOME TAXES

	The components of income from continuing operations before expense for income taxes for 2013, 2012 and 2011 are as follows (in thousands):



		2013				2012				2011
	United States	$	13,057			$	12,086			$	1,633

	Foreign	14,859				21,414				23,841

	Total	$	27,916			$	33,500			$	25,474


	Income tax expense (benefit) from continuing operations for 2013, 2012 and 2011 is as follows (in thousands):



		2013				2012				2011
	Current:

	Federal	$	574			$	1,897			$	(810	)

	State	252				227				984

	Foreign	5,168				7,643				5,598

	Total current	5,994				9,767				5,772

	Deferred:

	Federal	2,385				(4,445		)		2,515

	State	1,157				371				1,575

	Foreign	(474		)		(248		)		(1,276		)
	Total deferred	3,068				(4,322		)		2,814

	Income tax expense	$	9,062			$	5,445			$	8,586


	The difference between the statutory federal income tax rate and our effective income tax rate applied to income before income taxes from continuing operations for 2013, 2012 and 2011 is as follows (in thousands):



		2013				2012				2011
	Federal rate	$	9,770			$	11,725			$	8,917

	State taxes, net of federal benefit	1,358				518				2,205

	Foreign taxes	(597		)		(454		)		(4,582		)
	Foreign tax credit	(293		)		(8,236		)		—

	Change in valuation allowance	(639		)		—				97

	R&D credit	(1,602		)		(454		)		117

	Non-deductible employee compensation	108				249				395

	Deferred true-up	—				—				873

	Acquisition Related Costs	914				—				—

Other, net	118				478				263

Uncertain tax positions	(75		)		1,619				301

Income taxes at our effective rate	$	9,062			$	5,445			$	8,586


Excess tax windfalls of approximately $0.5 million in 2013 and excess tax shortfalls of approximately $0.1 million, and $0.5 million in 2012 and 2011, respectively, are associated with restricted stock award releases and non-qualified stock option exercises, the impact of which was recorded directly to additional paid-in capital.



Differences between the financial accounting and tax basis of assets and liabilities giving rise to deferred tax assets and liabilities are as follows at December 31, 2013 and 2012 (in thousands):



	2013				2012
Deferred tax assets:

Net operating loss carryforwards	$	16,623			$	11,894

Capital loss carryforwards	16,175				16,038

Restructuring costs	—				201

Accrued expenses	7,988				2,811

Other assets	4,893				5,497

R&D credit	2,824				1,890

Property and equipment	—				1,958

Foreign tax credits	29,201				24,842

Gross deferred tax assets	77,704				65,131

Valuation allowance	(29,087		)		(26,561		)
Total deferred tax assets	48,617				38,570

Deferred tax liabilities:

Property and equipment	(19,308		)		(20,856		)
Intangible assets	(39,639		)		(12,193		)
Other liabilities	(2,375		)		(1,296		)
Total deferred tax liabilities	(61,322		)		(34,345		)
Deferred income taxes, net	$	(12,705	)		$	4,225


At December 31, 2013, we had federal income tax net operating loss carryforwards of approximately $13.5 million, which will expire in 2018. The utilization of some of our net operating losses is subject to Internal Revenue Code of 1986, as amended, Section 382 limitations related to one of our previous acquisitions. We had federal capital loss carryforwards of approximately $42.6 million expiring in 2014 and 2015. We had foreign income tax net operating loss carryforwards of approximately $23.7 million, some of which have expiration years beginning in 2015 and some of which are unlimited. We also had tax credit carryforwards of approximately $35.4 million with expiration dates between 2018 and 2033. If certain substantial changes to our ownership occur, there could be additional annual limitations on the amount of the carryforwards that can be utilized.

The undistributed earnings of our foreign subsidiaries are not subject to U.S. federal and state income taxes unless such earnings are distributed in the form of dividends or otherwise to the extent of current and accumulated earnings and profits. Upon distribution, we would be subject to both U.S. income taxes, net of foreign tax credits, and withholding taxes payable to the various foreign countries. The undistributed earnings of our foreign subsidiaries are permanently reinvested to the extent the earnings cannot be distributed free of U.S. income taxes or are not subject to a loan or note payable by the foreign subsidiary to a U.S. affiliate. The undistributed earnings of our foreign subsidiaries that are considered permanently reinvested and have not been remitted to the United States totaled $44.8 million and $34.4 million as of December 31, 2013 and 2012, respectively. We made the determination of permanent reinvestment on the basis of sufficient evidence that demonstrates that we will invest the undistributed earnings overseas indefinitely for use in working capital, as well as foreign acquisitions and expansion. The determination of the amount of the unrecognized deferred U.S. income tax liability related to the undistributed earnings is not practicable; however, unrecognized foreign income tax credits would be available to reduce a portion of this liability.









A reconciliation of unrecognized tax benefits at the beginning and end of the years presented is as follows (in thousands):



	2013				2012				2011
Balance at January 1,	$	5,410			$	3,447			$	3,719

Additions for tax positions for the current year	455				1,749				91

Additions for tax positions for prior years	4,866				842				1,186

Reductions for tax positions for prior years	(309		)		(56		)		(230		)
Settlements with taxing authorities	—				—				(1,200		)

Expiration of the statute of limitations	(1,000		)		(572		)		(119		)
Balance at December 31,	$	9,422			$	5,410			$	3,447


Upon resolution, unrecognized tax benefits of $7.7 million and $4.1 million as of December 31, 2013 and 2012, respectively, would affect our annual effective tax rate. The unrecognized tax benefits at December 31, 2013 are included in “Other assets,” and “Accrued expenses” under “Long-Term Liabilities” in our consolidated balance sheets. As of December 31, 2013, we anticipate that approximately $0.9 million of unrecognized tax benefits associated with certain state and local income taxes will be settled over the next 12 months. In addition, we anticipate that the statute of limitations will expire over the next 12 months for approximately $1.7 million of unrecognized tax benefits associated with foreign reorganizations that occurred during pre-acquisition periods for certain acquired legal entities.

We recognize interest and penalties related to uncertain tax positions in “Interest expense” and “Operating expenses,” respectively, in our consolidated statements of operations. During the years ended December 31, 2013, 2012 and 2011, we recognized interest and penalties expense of $0.5 million, $0.3 million, and $0.8 million, respectively. As of December 31, 2013 and 2012, we had accrued interest and penalties of approximately $3.7 million and $2.7 million, respectively, related to uncertain tax positions. As interest and penalties are classified as “Interest expense” and “Operating expenses,” respectively, the accrual or recognition of interest and penalties from the associated uncertain tax positions will not affect our annual effective tax rate.

In the normal course of business, we are subject to inquiries and routine income tax audits from U.S. and non-U.S. tax authorities with respect to income taxes. In major tax jurisdictions, tax years 2001 to 2013 remain subject to income tax examinations by tax authorities. These inquiries may result in adjustments to the timing or amount of taxable income and deductions or the allocation of income among tax jurisdictions.

An analysis of our deferred tax asset valuation allowances is as follows (in thousands):



Balance as of December 31, 2010,	$	33,665

Additions	—

Deductions	(9,520		)
Balance as of December 31, 2011,	24,145

Additions	2,416

Deductions	—

Balance at December 31, 2012,	26,561

Additions	6,322

Deductions	(3,796		)
Balance at December 31, 2013	$	29,087


Our valuation allowance at December 31, 2013 primarily relates to certain federal, state and foreign net operating loss and capital loss carryforwards that, in the opinion of management, are more likely than not to expire unutilized. During the year ended December 31, 2013, our valuation allowance increased by approximately $6.3 million primarily as a result of net operating losses from certain legal entities acquired during 2013 and decreased approximately $3.8 million primarily as a result of 2013 changes to the apportionment factors of certain U.S. state jurisdictions and the write-off of certain federal net operating losses due to statutorily determined limitations.

During the year ended December 31, 2012, our valuation allowance increased by approximately $2.4 million primarily as a result of a change in purchase price allocation that affected capital loss carryforwards related to our PGiSend sale.

During the year ended December 31, 2011, our valuation allowance decreased by approximately $9.5 million, primarily as a result of an increase in the valuation reserves placed on the capital loss carryforwards related to our PGiSend sale.

SEGMENT_REPORTING

SEGMENT REPORTING	12 Months Ended
	Dec. 31, 2013
Segment Reporting [Abstract]	'
SEGMENT REPORTING	'
	SEGMENT REPORTING

	We manage our operations on a geographic regional basis, with segments in North America, Europe and Asia Pacific. The accounting policies as described in the summary of significant accounting policies are applied consistently across our segments. Our North America segment is primarily comprised of operations in the United States and Canada. We present “Operating income” for each of our segments as a measure of segment profit. Our chief operating decision makers use operating income internally as a means of analyzing segment performance and believe that it more clearly represents our segment profit without the impact of income taxes and other non-operating items.
	The sum of these regional results may not agree to the consolidated results due to rounding. Information concerning our continuing operations in our segments is as follows (in thousands):



		Operating Segments
		North				Europe				Asia				Consolidated
		America								Pacific
	Year ended December 31, 2013:

	Statements of operations:

	Net revenues	$	345,354			$	115,118			$	66,393			$	526,865

	Depreciation	27,244				4,123				2,391				33,758

	Amortization	2,878				509				109				3,496

	Asset impairments	238				958				—				1,196

	Interest expense	(6,784		)		(342		)		(26		)		(7,152		)
	Interest income	81				4				32				117

	Income tax expense	6,104				2,730				228				9,062

	Operating income	6,165				25,927				2,645				34,737

	Balance sheets:

	Intangibles, net of amortization	34,316				41,213				3,108				78,637

	Property and equipment, net	85,639				13,629				6,456				105,724

	Total assets	507,141				148,892				42,075				698,108

	Expenditures for long-lived assets:

	Capital expenditures	25,451				3,361				2,962				31,774


	Year ended December 31, 2012:

	Statements of operations:

	Net revenues	$	336,836			$	105,488			$	62,957			$	505,281

	Depreciation	26,901				3,369				2,212				32,482

	Amortization	2,716				1,265				—				3,981

	Asset impairments	861				18				—				879

	Interest (expense) income	(7,091		)		(248		)		172				(7,167		)

	Interest income	24				19				6				49

	Income tax (benefit) expense	(209		)		5,206				448				5,445

	Operating income	9,853				27,279				4,294				41,426

	Balance sheets:

Intangibles, net of amortization	7,384				—				—				7,384

Property and equipment, net	86,396				12,208				6,009				104,613

Total assets	455,345				59,283				31,175				545,803

Expenditures for long-lived assets:

Capital expenditures	23,843				5,802				2,693				32,338






	Operating Segments (continued)

	North America				Europe				Asia				Consolidated
									Pacific
Year ended December 31, 2011:

Statements of operations:

Net revenues	$	316,231			$	97,986			$	59,617			$	473,834

Depreciation	25,933				2,949				1,949				30,831

Amortization	4,465				1,640				260				6,365

Asset impairments	440				16				—				456

Interest (expense) income	(9,860		)		44				(138		)		(9,954		)

Interest income	1				28				17				46

Income tax expense (benefit)	8,340				3,121				(2,875		)		8,586

Operating income	1,849				26,739				7,368				35,956

Balance sheets:

Intangibles, net of amortization	9,633				1,273				—				10,906

Property and equipment, net	87,745				10,041				5,663				103,449

Total assets	454,738				55,826				32,257				542,821

Expenditures for long-lived assets:

Capital expenditures	24,304				2,846				2,950				30,100

Business dispositions	1,902				—				—				1,902

SUBSEQUENT_EVENTS

SUBSEQUENT EVENTS	12 Months Ended
SUBSEQUENT EVENTS	Dec. 31, 2013
Subsequent Events [Abstract]	'
SUBSEQUENT EVENTS	'
	SUBSEQUENT EVENTS
	In February and March 2014 through the filing of this annual report, we repurchased an aggregate of 97,754 shares of our common stock in the open market pursuant to our board-approved stock repurchase program for approximately $1.1 million at an average price of $11.53 per share.

SELECTED_QUARTERLY_FINANCIAL_D

SELECTED QUARTERLY FINANCIAL DATA	12 Months Ended
	Dec. 31, 2013
Quarterly Financial Information Disclosure [Abstract]	'
SELECTED QUARTERLY FINANCIAL DATA	'
	SELECTED QUARTERLY FINANCIAL DATA

	The following table presents certain unaudited quarterly consolidated statement of operations data from continuing operations for each of the eight quarters in the periods ended December 31, 2013 and 2012. The information has been derived from our unaudited financial statements, which have been prepared on substantially the same basis as the audited consolidated financial statements contained in this annual report. We have presented quarterly earnings per share numbers as reported in our earnings releases with amounts related to our discontinued businesses reclassified as discontinued operations. The sum of these quarterly results may differ from annual results due to rounding and the impact of the difference in the weighted shares outstanding for the stand-alone periods. The results of operations for any quarter are not necessarily indicative of the results to be expected for any future period.



		First				Second				Third				Fourth				Total
		Quarter				Quarter				Quarter				Quarter
		(unaudited in thousands, except per share data)
	Year Ended December 31, 2013

	Net revenues	$	129,492			$	132,178			$	130,570			$	134,625			$	526,865

	Cost of revenues	55,507				56,856				56,203				57,428				225,994

	Gross profit	73,985				75,322				74,367				77,197				300,871

	Operating income	11,571				11,506				8,582				3,078				34,737

	Income (loss) from continuing operations	7,181				8,108				4,845				(1,280		)		18,854

	Loss on discontinued operations	(103		)		(133		)		(182		)		(120		)		(538		)
	Net income (loss)	$	7,078			$	7,975			$	4,663			$	(1,400	)		$	18,316

	Basic net income (loss) per share:

	Continuing operations	$	0.16			$	0.18			$	0.1			$	(0.03	)		$	0.41

	Discontinued operations	0				0				0				0				(0.01		)

	Net income (loss) per share	$	0.15			$	0.17			$	0.1			$	(0.03	)		$	0.4

	Diluted net income (loss) per share:

	Continuing operations	$	0.15			$	0.17			$	0.1			$	(0.03	)		$	0.4

	Discontinued operations	0				0				0				0				(0.01		)

	Net income (loss) per share	$	0.15			$	0.17			$	0.1			$	(0.03	)		$	0.39





		First				Second				Third				Fourth				Total
		Quarter				Quarter				Quarter				Quarter
		(Unaudited in thousands, except per share data)
	Year Ended December 31, 2012

	Net revenues	$	126,603			$	127,015			$	125,892			$	125,771			$	505,281

	Cost of revenues	53,450				53,788				53,806				54,110				215,154

	Gross profit	73,153				73,227				72,086				71,661				290,127

	Operating income	11,088				11,395				8,690				10,253				41,426

	Income from continuing operations	6,226				6,693				5,720				9,416				28,055

	Loss on discontinued operations	(47		)		(226		)		(61		)		(131		)		(465		)
	Net income	$	6,179			$	6,467			$	5,659			$	9,285			$	27,590

	Basic net income (loss) per share:

Continuing operations	$	0.13			$	0.14			$	0.12			$	0.2			$	0.59

Discontinued operations	0				0				0				0				(0.01		)

Net income per share	$	0.13			$	0.13			$	0.12			$	0.2			$	0.58

Diluted net income (loss) per share:

Continuing operations	$	0.13			$	0.14			$	0.12			$	0.2			$	0.58

Discontinued operations	0				0				0				0				(0.01		)

Net income per share	$	0.13			$	0.13			$	0.12			$	0.2			$	0.57

SIGNIFICANT_ACCOUNTING_POLICIE1

SIGNIFICANT ACCOUNTING POLICIES (Policy)	12 Months Ended
	Dec. 31, 2013
Accounting Policies [Abstract]	'
Accounting Estimates	'
	Accounting Estimates

	Preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the financial statements and reported amounts of net revenues and expenses during the reporting period. Financial statement line items that include significant estimates consist of goodwill, net intangibles, accrued restructuring costs, certain tax accounts, certain accrued liabilities and the allowance for uncollectible accounts receivable. Changes in the facts or circumstances underlying these estimates could result in material changes, and actual results could differ from those estimates. These changes in estimates are recognized in the period they are realized.
Principles of Consolidation and Basis of Presentation	'
	Principles of Consolidation and Basis of Presentation

	The financial statements include our accounts consolidated with our wholly-owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. Unless otherwise stated, current and prior period results in our consolidated statements of operations and cash flows and these notes reflect our results from continuing operations and exclude the effect of current and prior period discontinued operations. See Note 4 to our consolidated financial statements for additional information and related disclosures regarding our discontinued operations. Certain prior year amounts have been reclassified to conform to current year presentation.
Cash and Equivalents and Restricted Cash	'
	Cash and Equivalents and Restricted Cash

	Cash and equivalents consist of cash on hand. Cash balances that are legally restricted as to usage or withdrawal are separately included in “Prepaid expenses and other current assets” on our consolidated balance sheets. At December 31, 2013 and 2012, we had $0.0 million and $0.6 million of restricted cash, respectively.
Accounts Receivable and Allowance for Doubtful Accounts	'
	Accounts Receivable and Allowance for Doubtful Accounts

	Included in accounts receivable at December 31, 2013 and 2012 was earned but unbilled revenue of approximately $5.7 million and $6.7 million, respectively, which results from non-calendar month billing cycles and the one-month lag in billing of certain of our services. Earned but unbilled revenue is billed within 30 days. Provision for doubtful accounts was approximately $0.5 million, $1.1 million and $0.6 million in 2013, 2012 and 2011, respectively. Write-offs against the allowance for doubtful accounts were $0.6 million, $0.9 million and $0.9 million in 2013, 2012 and 2011, respectively. Our allowance for doubtful accounts represents reserves for receivables that reduce accounts receivable to amounts expected to be collected. The allowance for doubtful accounts was approximately $0.8 million, $0.8 million and $0.6 million as of December 31, 2013, 2012 and 2011, respectively. Management uses significant judgment in estimating uncollectible amounts. In estimating uncollectible amounts, management considers factors such as historical and anticipated customer payment performance and industry-specific economic conditions. Using these factors, management assigns reserves for uncollectible amounts by accounts receivable aging categories to specific customer accounts.
Property and Equipment	'
	Property and Equipment

	Property and equipment are recorded at cost. Depreciation is recorded under the straight-line method over the estimated useful lives of the assets, commencing when the assets are placed in service. The estimated useful lives are five to seven years for furniture and fixtures, two to five years for software and three to five years for computer servers and Internet and telecommunications equipment. The cost of installation of equipment is capitalized, as applicable. Amortization of assets recorded under capital leases is included in depreciation. Assets recorded under capital leases and leasehold improvements are depreciated over the shorter of their useful lives or the term of the related lease.
Research and Development	'
	Research and Development

	Research and development expenses primarily related to developing new services, features and enhancements to existing services that do not qualify for capitalization are expensed as incurred.
Software Development Costs	'
	Software Development Costs

	We capitalize certain costs incurred to develop software features used as part of our service offerings within “Property and Equipment, Net” on our consolidated balance sheets. For the years ended December 31, 2013, 2012 and 2011, we capitalized approximately $17.5 million, $15.3 million and $15.3 million, respectively, of these costs. We amortize these capitalized costs on a straight-line basis over the estimated life of the related software, not to exceed five years. Depreciation expense recorded for developed software for the years ended December 31, 2013, 2012 and 2011, was approximately $13.7 million, $12.1 million and $10.2 million, respectively.
Goodwill	'
	Goodwill

	Goodwill is subject to an impairment assessment performed at the reporting unit level, at least annually and more frequently if indicators of impairment are identified. Our reporting units are our operating segments, North America, Europe and Asia Pacific. We utilize December 31 as our annual date to perform the assessment and adopted the qualitative goodwill impairment assessment standard, applied as of December 31, 2012. Under this standard, management evaluates whether it is more likely than not that the carrying value of a reporting unit exceeds its fair value. Factors utilized in this qualitative assessment include the results of the most recent impairment test, economic factors impacting the conferencing and collaboration industry, current and long-range forecasted financial results and changes in the strategic outlook of the reporting unit. If it is determined that fair value more likely than not exceeds carrying value, then goodwill is not considered impaired and no quantitative impairment test is required for that reporting unit. If it is more likely than not that carrying value exceeds fair value, we proceed with the quantitative two-step impairment assessment. The first step is to identify potential goodwill impairment by comparing the calculated estimated fair value of the reporting unit to its carrying amount. The second step measures the amount of the impairment based upon a comparison of “implied fair value” of goodwill with its carrying amount.

	As a result of the acquisitions made in 2013, we elected to perform step one of the quantitative impairment test for each of our reporting units for our December 31, 2013 assessment. Based on our quantitative assessment this year, the estimated fair value of our Europe and Asia Pacific reporting units substantially exceeded their respective carrying values, while the estimated fair value of our North America segment exceeded its carrying value by 20%. No impairment of goodwill was identified in any of the years ended December 31, 2013, 2012 and 2011.

Valuation of Long-Lived Assets	'
	Valuation of Long-Lived Assets

	We evaluate the carrying values of long-lived assets when significant adverse changes in the economic value of these assets require an analysis, including property and equipment and other intangible assets. A long-lived asset is considered impaired when its fair value is less than its carrying value. In that event, a loss is calculated based on the amount the carrying value exceeds the future cash flows, as calculated under the best-estimate approach, of such asset. We believe that long-lived assets in our consolidated balance sheets are appropriately valued. Asset impairments were $1.2 million, $0.9 million and $0.5 million during 2013, 2012 and 2011, respectively, and are recognized as “Asset impairments” in our consolidated statements of operations.
Investments	'
	Investments

	In March 2013, we invested $1.0 million in a privately-held cloud solutions provider. In September 2012, we invested $1.0 million in a privately-held cloud service marketplace company by purchasing a convertible promissory note, which was repaid to us in January 2014 for the principal balance plus accrued interest at an annual rate of 8%.

	These investments are accounted for under the cost method and are periodically assessed for other-than-temporary impairment using financial results, economic data and other quantitative and qualitative factors deemed applicable. In the event an other-than-temporary impairment occurs, an impairment loss equal to the difference between the cost basis and the fair value will be recognized. After the effects of foreign currency exchange rate fluctuations and accrued interest, our cost method investments had a total carrying value of $2.1 million and $1.9 million as of December 31, 2013 and 2012, respectively. These amounts were included as a component of “Other assets” on our consolidated balance sheets for each period presented, except for the convertible promissory note, which was included as a component of “Prepaid expenses and other current assets” as of December 31, 2013.

	In June 2011, we invested approximately $1.0 million in a privately-held conferencing company. During December 2013, this investment changed from a historical cost investment to an available-for-sale asset when that company’s shares began trading publicly on a foreign stock exchange. The fair value of this investment was based on the quoted price of our shares on that foreign exchange at the measurement date of December 31, 2013. This investment is also subject to fluctuations in foreign currency exchange rates. Any related gains or losses related to the market value of the shares or fluctuations in foreign currency are excluded from earnings until realized and reported as a component of “Accumulated other comprehensive gain” on our consolidated balance sheets. After the effects of foreign currency exchange rate fluctuations and adjustments to the quoted market value, the available-for-sale investment had a market value of $3.5 million, which was included as a component of “Prepaid expenses and other current assets” as of December 31, 2013.
Revenue Recognition	'
	Revenue Recognition

	We recognize revenues when persuasive evidence of an arrangement exists, services have been rendered, the price to the buyer is fixed or determinable and collectability is reasonably assured. Revenues from continuing operations consist primarily of usage fees generally based on per minute, and prior to our discontinued reclassifications, per fax page or per transaction methods. To a lesser extent, we charge subscription-based and license fees and have fixed-period minimum revenue commitments related to our SaaS-based collaboration products. These subscription-based fees are considered service arrangements per the authoritative guidance; accordingly, fees related to subscription agreements are recognized ratably over the contract term, which is typically 12 to 24 months. We also include per minute usage fees generated through the use of our SaaS-based collaboration products in SaaS revenues. These usage fees, which are generated if a customer elects to use either minutes in excess of the contractual amount or of a type not included in the arrangement, are recognized as incurred by the customer, consistent with our other per minute usage fees. In addition, SaaS revenues may also include set-up fees, which are recognized ratably over the contract term or the expected customer life, whichever is longer. Unbilled revenue consists of earned but unbilled revenue that results from non-calendar month billing cycles and the one-month lag time in billing related to certain of our services. Deferred revenue consists of payments made by customers in advance of the time services are rendered. Incremental direct costs incurred related to deferred revenue are deferred over the life of the contract and are recorded in “Prepaid expenses and other current assets” in our consolidated balance sheets.
USF Charges	'
	USF Charges

	In accordance with FCC rules, we are required to contribute to the federal USF for some of our solutions, which we recover from our applicable customers and remit to the USAC. We present the USF charges that we collect and remit on a net basis, with both collections from our customers and the amounts we remit, recorded in "Net revenues". Had we presented USF charges on a gross basis, net revenues and cost of revenues would have been $27.1 million, $32.0 million and $30.4 million higher for the years ended December 31, 2013, 2012 and 2011, respectively.
Foreign Currency Translation	'
	Foreign Currency Translation

	The assets and liabilities of subsidiaries with a functional currency other than the U.S. Dollar are translated at rates of exchange existing at our consolidated balance sheet dates. Revenues and expenses are translated at average rates of exchange prevailing during the year. The resulting translation adjustments are recorded in the “Accumulated other comprehensive gain” component of shareholders’ equity. In addition, certain of our intercompany loans with foreign subsidiaries are considered to be permanently invested for the foreseeable future. Therefore, foreign currency exchange gains and losses related to these permanently invested balances are recorded in the “Accumulated other comprehensive gain” component of shareholders’ equity in our consolidated balance sheets.
Treasury Stock	'
	Treasury Stock

	All treasury stock transactions are recorded at cost, and all shares of treasury stock repurchased are retired. During the year ended December 31, 2013, we repurchased approximately 0.1 million shares of our common stock in the open market for approximately $1.4 million at an average price of $10.54 per share. During the year ended December 31, 2012, we repurchased approximately 3.2 million shares of our common stock in the open market for approximately $27.9 million at an average price of $8.81 per share.

	During the years ended December 31, 2013 and 2012, we redeemed 215,387 and 246,735 shares, respectively, of our common stock to satisfy certain of our employees’ tax withholdings due upon the vesting of their restricted stock grants and remitted approximately $2.7 million and $2.0 million, respectively, in taxes on our employees’ behalf.
Preferred Stock	'
	Preferred Stock

	We have 5.0 million shares of authorized $0.01 par value preferred stock, none of which are issued or outstanding. Under the terms of our amended and restated articles of incorporation, our board of directors is empowered to issue preferred stock without shareholder action.
Income Taxes	'
	Income Taxes

	Income taxes are determined under the asset and liability method as required by ASC 740, “Income Taxes”. Under this method, deferred tax assets and liabilities are recognized based upon the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary items are expected to be recovered or settled. Valuation allowances are established when necessary to reduce deferred tax assets to the amounts more likely than not to be realized. To the extent we establish a valuation allowance or increase this allowance in a period, an expense is recorded within the income tax provision in our consolidated statements of operations. Under current accounting principles, the impact of an uncertain income tax position on the income tax return must be recognized at the largest amount that is more likely than not to be sustained upon audit by the relevant taxing authority. Accrued interest related to uncertain tax positions is recorded as "Interest expense" in our consolidated statements of operations. See Note 16 to our consolidated financial statements for additional information and related disclosures regarding our income taxes.
Restructuring Costs	'
	Restructuring Costs

	Restructuring reserves are based on certain estimates and judgments related to severance and exit costs, contractual obligations and related costs and are recorded as “Restructuring costs” in our consolidated statements of operations. See Note 3 to our consolidated financial statements for additional information and related disclosures regarding our restructuring costs.
Acquisition-related Costs	'
	Acquisition-related Costs

	Acquisition-related costs reflected in our consolidated statements of operations include, but are not limited to, transaction costs such as banking, legal, accounting and other professional fees directly related to acquisitions, termination and related costs for transitional and certain other employees, integration-related professional fees and other post-business combination expenses associated with our business acquisitions.
	The following table summarizes acquisition-related costs incurred during the year ended December 31, 2013 (in thousands):


		2013
	Professional fees	$	2,439

	Release of indemnification asset	1,129

	Integration-related costs	1,824

	Total acquisition-related costs	$	5,392

	For further discussion of the indemnification asset and related costs see Notes 12 and 16 to our consolidated financial statements.
Advertising Costs	'
	Advertising Costs

	We expense production costs associated with an advertisement the first time the advertising takes place. All other advertising-related costs are expensed as incurred. We expense advertising costs as advertising space or airtime is used. Total advertising expense in 2013, 2012 and 2011 was $6.1 million, $8.9 million and $16.9 million, respectively. As of December 31, 2013 and 2012, we had $0.0 million and $0.3 million of prepaid advertising, respectively.
Legal Contingencies	'
	Legal Contingencies

	We are involved from time to time in certain legal matters and subject to other claims as disclosed in Note 14 to our consolidated financial statements. We accrue an estimate for legal contingencies when we determine that it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These estimates are developed in consultation with outside counsel handling these matters and based upon an analysis of potential results, assuming a combination of litigation and settlement strategies.
New and Recently Adopted Accounting Pronouncements	'
	New and Recently Adopted Accounting Pronouncements

	In July 2013, the FASB issued ASU No. 2013-11, “Income Taxes (Topic 740): Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists,” which requires an unrecognized tax benefit to be presented as a reduction to a deferred tax asset for a net operating loss carryforward, a similar tax loss or a tax credit carryforward that the entity intends to use and is available for settlement at the reporting date. This guidance is effective for fiscal years, and interim periods within those years, beginning after December 15, 2013. As the guidance is consistent with our current reporting practices, it will not have a material impact on our consolidated financial position or results of operations.

SIGNIFICANT_ACCOUNTING_POLICIE2

SIGNIFICANT ACCOUNTING POLICIES (Tables)	12 Months Ended
	Dec. 31, 2013
Accounting Policies [Abstract]	'
Schedule of acquisition-related costs	'
	The following table summarizes acquisition-related costs incurred during the year ended December 31, 2013 (in thousands):


		2013
	Professional fees	$	2,439

	Release of indemnification asset	1,129

	Integration-related costs	1,824

	Total acquisition-related costs	$	5,392

RESTRUCTURING_COSTS_Tables

RESTRUCTURING COSTS (Tables)	12 Months Ended
	Dec. 31, 2013
Restructuring and Related Activities [Abstract]	'
Restructuring Costs	'
	he components included in the reconciliation of the liability balances include costs related to our continuing and discontinued operations (in thousands):



		Balance at December 31, 2010		Provisions			Cash payments			Non-cash			Balance at December 31, 2011
	Accrued restructuring costs:

	Severance and exit costs	$	5,797	$	731		$	(5,117	)	$	(401	)	$	1,010

	Contractual obligations	3,797		379			(1,662		)	173			2,687

	Total restructuring costs	$	9,594	$	1,110		$	(6,779	)	$	(228	)	$	3,697





		Balance at December 31, 2011		Provisions			Cash payments			Non-cash			Balance at December 31, 2012
	Accrued restructuring costs:

	Severance and exit costs	$	1,010	$	1,713		$	(2,117	)	$	9		$	615

	Contractual obligations	2,687		(1,101		)	(1,096		)	51			541

	Total restructuring costs	$	3,697	$	612		$	(3,213	)	$	60		$	1,156




		Balance at December 31, 2012		Provisions			Cash payments			Non-cash			Balance at December 31, 2013
	Accrued restructuring costs:

	Severance and exit costs	$	615	$	3,160		$	(1,905	)	$	8		$	1,878

	Contractual obligations	541		346			(564		)	(20		)	303

	Total restructuring costs	$	1,156	$	3,506		$	(2,469	)	$	(12	)	$	2,181

DISCONTINUED_OPERATIONS_Tables

DISCONTINUED OPERATIONS (Tables)	12 Months Ended
	Dec. 31, 2013
Discontinued Operations and Disposal Groups [Abstract]	'
Schedule of Discontinued Operations	'
	The following amounts associated with our discontinued businesses, as further discussed below, have been segregated from continuing operations and are reflected as discontinued operations for 2013, 2012 and 2011 (in thousands):


		Years Ended
		December 31,
		2013			2012			2011
	Net revenues from discontinued operations	$	—		$	—		$	8,735


	Operating loss	(542		)	(453		)	(1,768		)
	Interest expense	(232		)	(271		)	(686		)
	(Loss) gain on disposal	(6		)	9			(298		)

	Income tax benefit	242			250			7,298

	(Loss) income from discontinued operations, net of taxes	$	(538	)	$	(465	)	$	4,546

PROPERTY_AND_EQUIPMENT_NET_Tab

PROPERTY AND EQUIPMENT, NET (Tables)	12 Months Ended
	Dec. 31, 2013
Property, Plant and Equipment [Abstract]	'
Schedule of Property and Equipment	'
	Property and equipment at December 31, 2013 and 2012 is as follows (in thousands):



		2013			2012
	Operations equipment	$	92,560		$	86,742

	Furniture and fixtures	10,829			8,701

	Office equipment	4,280			4,062

	Leasehold improvements	31,684			32,762

	Capitalized software	109,891			94,453

	Construction in progress	12,759			10,426

	Building	1,176			1,626

		263,179			238,772

	Less accumulated depreciation and amortization	(157,455		)	(134,159		)
	Property and equipment, net	$	105,724		$	104,613

Schedule of Assets under Capital Lease	'
	Assets under capital leases are included in property and equipment categories above. Total assets under capital leases at December 31, 2013 and 2012 are as follows (in thousands):


		2013			2012
	Capital leases	$	9,972		$	16,645

	Less accumulated depreciation	(3,798		)	(8,145		)
	Assets under capital lease, net	$	6,174		$	8,500

GOODWILL_AND_INTANGIBLE_ASSETS1

GOODWILL AND INTANGIBLE ASSETS (Tables)	12 Months Ended
	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'
Schedule of Goodwill by Reportable Business Segment	'
	Goodwill by reportable business segment at December 31, 2013, 2012 and 2011 (in thousands):



		North			Europe			Asia			Total
		America						Pacific
	Gross value at December 31, 2011	$	363,953		$	18,856		$	5,304		$	388,113

	Accumulated impairment losses prior to December 31, 2011	(92,423		)	—			—			(92,423		)

	Carrying value at December 31, 2011	271,530			18,856			5,304			295,690

	Impact of currency fluctuations	610			1,360			113			2,083

	Carrying value at December 31, 2012	272,140			20,216			5,417			297,773

	Acquisitions	15,049			29,941			1,751			46,741

	Impact of currency fluctuations	(1,455		)	(953		)	(724		)	(3,132		)
		$	285,734		$	49,204		$	6,444		$	341,382
	Carrying value at December 31, 2013
Schedule of Other Intangible Assets	'
	Summarized below are the carrying values and accumulated amortization by intangible asset class at December 31, 2013 and 2012 (in thousands):



		2013									2012
		Gross			Accumulated amortization			Net			Gross carrying value			Accumulated amortization			Net carrying value
		carrying value						carrying value
	Other Intangible assets:

	Customer lists	$	131,943		$	(63,564	)	$	68,379		$	65,888		$	(60,957	)	$	4,931

	Non-compete agreements	9,436			(5,851		)	3,585			5,756			(5,593		)	163

	Developed technology	1,000			(1,000		)	—			1,000			(1,000		)	—

	Other	8,003			(1,330		)	6,673			3,193			(903		)	2,290

	Total other intangible assets	$	150,382		$	(71,745	)	$	78,637		$	75,837		$	(68,453	)	$	7,384

Schedule of Other Intangible Assets Amortization Expense	'
	Estimated amortization expense for the next five years is as follows (in thousands):



		Year		Estimated amortization
				expense

		2014		$9,864
		2015		$9,860
		2016		$9,549
		2017		$8,883
		2018		$7,980

INDEBTEDNESS_Tables

INDEBTEDNESS (Tables)	12 Months Ended
	Dec. 31, 2013
Debt Disclosure [Abstract]	'
Schedule of Long-term Debt and Capital Lease Obligations	'
	Long-term debt and capital lease obligations at December 31, 2013 and 2012 are as follows (in thousands):



		December 31, 2013			December 31, 2012
	Borrowings on credit facility	$	270,139		$	178,062

	Capital lease obligations	4,047			4,907

	Subtotal	274,186			182,969

	Less current portion	(1,719		)	(3,137		)
	Total long-term debt and capital lease obligations	$	272,467		$	179,832

Schedule of Capital Lease Obligations	'
	Future minimum lease payments under capital leases consist of the following at December 31, 2013 (in thousands):



	2014	$	1,912

	2015	1,629

	2016	866

	Total minimum lease payments	4,407

	Less amounts representing interest	(360		)
	Present value of minimum lease payments	4,047

	Less current portion	(1,719		)
		$	2,328

EQUITYBASED_COMPENSATION_Table

EQUITY-BASED COMPENSATION (Tables)	12 Months Ended
	Dec. 31, 2013
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
Schedule of Equity-based Compensation Expense for Restricted Stock Awards and Non-Qualified Stock Options	'
	The following table presents total equity-based compensation expense for restricted stock awards and non-qualified stock options included in the line items below in our consolidated statements of operations (in thousands):



		Years Ended December 31,
		2013			2012			2011
	Cost of revenues	$	614		$	482		$	169

	Selling and marketing	2,391			1,340			837

	Research and development	861			557			538

	General and administrative	4,006			5,695			5,213

	Equity-based compensation expense	$	7,872		$	8,074		$	6,757

Schedule Of Share Based Compensation Restricted Stock Units Award Activity	'
	The following table summarizes the activity of our unvested restricted stock awards under our stock plans for the year ended December 31, 2013:



		Shares		Weighted-
				average
				grant date
				fair value
	Unvested at December 31, 2012	1,764,672		$	8.5

	Granted	1,028,898		10.98

	Vested/released	(775,645	)	8.91

	Forfeited	(74,165	)	8.68

	Unvested at December 31, 2013	1,943,760		$	9.64

Summary of Stock Option Activity Under Stock Option and Incentive Plans	'
	The following table summarizes the stock option activity under our stock plans for the year ended December 31, 2013:



		Options		Weighted-			Weighted-		Aggregate intrinsic
				average			average		value
				exercise			remaining
				price			contractual life
							(in years)
	Options outstanding at December 31, 2012	108,668		$	11.29

	Granted	—		—

	Exercised	—		—

	Expired	-1,000		11.32

	Options outstanding and exercisable at	107,668		$	11.29		1.19		$	31,995
	31-Dec-13

EARNINGS_PER_SHARE_Tables

EARNINGS PER SHARE (Tables)	12 Months Ended
	Dec. 31, 2013
Earnings Per Share [Abstract]	'
Schedule of Earnings Per Share Reconciliation	'
	The following table represents a reconciliation of the basic and diluted earnings per share from continuing operations, or EPS, computations contained in our consolidated financial statements (in thousands):



		Years Ended December 31,
		2013		2012		2011
	Net income from continuing operations	$	18,854	$	28,055	$	16,888

	Weighted-average shares outstanding:

	–Basic	46,214		47,596		49,619

	Add dilutive unvested restricted shares	510		490		352

	Add dilutive stock options	3		6		—

	–Diluted	46,727		48,092		49,971

PREPAID_EXPENSES_AND_OTHER_CUR1

PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES (Tables)	12 Months Ended
	Dec. 31, 2013
PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES [Abstract]	'
Schedule of Prepaid Expenses	'
	Prepaid expenses and other current assets at December 31, 2013 and 2012 are as follows (in thousands):



		2013		2012
	Available-for-sale securities	$	3,537	$	—

	Prepaid expenses	2,979		2,252

	Other receivable	6,926		4,551

	Prepaid direct costs	3,319		5,586

	Prepaid software license	1,131		1,451

	Prepaid software and hardware maintenance cost	1,559		1,226

	Other	3,194		3,179

		$	22,645	$	18,245

Schedule of Accrued Expenses	'
	Accrued expenses at December 31, 2013 and 2012 are as follows (in thousands):



		2013		2012

	Accrued wages and wage-related taxes	$	12,496	$	9,778

	Accrued sales commissions	5,616		6,190

	Employee benefits	1,440		1,406

	Accrued professional fees	2,275		1,998

	Deferred revenue	5,222		8,735

	Deferred rent	1,652		1,467

	Interest payable	2,276		682

	Accrued acquisition liability	1,625		25

	Other	1,800		1,812

		$	34,402	$	32,093

FAIR_VALUE_MEASUREMENTS_Tables

FAIR VALUE MEASUREMENTS (Tables)	12 Months Ended
	Dec. 31, 2013
Fair Value Disclosures [Abstract]	'
Fair Value Measurements, Recurring	'
	We have segregated all financial assets and liabilities that are measured at fair value on a recurring basis into the most appropriate level within the fair value hierarchy based on the inputs used to determine the fair value at the measurement date in the table below (in thousands):




		31-Dec-13
		Fair Value		Level 1		Level 2		Level 3
	Current Assets:
	Available-for-sale securities	$	3,537	$	3,537	$	—	$	—

	Total	$	3,537	$	3,537	$	—	$	—


		Fair Value		Level 1		Level 2		Level 3
	Long-term Liabilities:
	Earn-out liability	$	3,841	$	—	$	—	$	3,841

	Total	$	3,841	$	—	$	—	$	3,841

Fair Value Measurements, Non-recurring	'
	The following table depicts the non-recurring fair value measurements discussed below by asset category and the level within the fair value hierarchy in which the related assumptions were derived (in thousands):



		31-Dec-13
		Fair Value		Level 1		Level 2		Level 3		Total Losses

	Land, building and improvements	$	786	$	—	$	786	$	—	$	964

	Total	$	786	$	—	$	786	$	—	$	964

ACQUISITIONS_Tables

ACQUISITIONS (Tables)	12 Months Ended
	Dec. 31, 2013
Business Combinations [Abstract]	'
Schedule of Business Acquisitions, Preliminary Consideration Paid	'
	The following table summarizes the preliminary consideration paid for Powwownow (in thousands):


	Negotiated sales price	$	53,183

	Preliminary working capital and other adjustments	(618		)
	Preliminary purchase price	$	52,565

	The following table summarizes the preliminary consideration paid for ACT (in thousands):


	Negotiated sales price	$	53,000

	Preliminary working capital and other adjustments	(1,515		)
	Preliminary purchase price	$	51,485

Schedule of Business Acquisition, Preliminary Valuation of Assets Acquired and Liabilities Assumed	'
	The preliminary valuation of the assets acquired and liabilities assumed for Powwownow and ACT are as follows (in thousands):


				Powwownow Preliminary Valuation		ACT Preliminary Valuation
	Cash and equivalents			$	1,295	$	11,137

	Other current assets			3,221		11,447

	Property and equipment			889		2,861

	Intangible assets			35,568		31,000

	Deferred income taxes, net			—		1,708

	Other assets			8,163		2,854

	Total assets acquired			49,136		61,007


	Current liabilities			4,551		13,460

	Long-Term Liabilities			12,831		4,059

	Deferred income taxes, net			6,136		8,452

	Total liabilities assumed			23,518		25,971


	Total identifiable net assets			25,618		35,036

	Goodwill			26,947		16,449

	Total net assets			$	52,565	$	51,485

COMMITMENTS_AND_CONTINGENCIES_

COMMITMENTS AND CONTINGENCIES (Tables)	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Schedule of Future Minimum Payments	'
	Future minimum lease payments for noncancelable operating leases as of December 31, 2013 are as follows (in thousands):



		2014	$	18,990

		2015	14,864

		2016	12,361

		2017	10,922

		2018	8,924

		Thereafter	10,424

		Net minimum lease payments	$	76,485

CONSOLIDATED_STATEMENT_OF_CASH

CONSOLIDATED STATEMENT OF CASH FLOWS INFORMATION (Tables)	12 Months Ended
	Dec. 31, 2013
Supplemental Cash Flow Elements [Abstract]	'
Schedule of Cash Flow, Supplemental Disclosures	'
	Supplemental disclosures of cash flow information are as follows (in thousands):



			2013		2012		2011
		Cash paid for interest	$	5,065	$	5,721	$	6,784

		Income tax payments	$	7,376	$	7,221	$	6,898

		Income tax refunds	$	1,060	$	1,697	$	1,613

		Capital lease additions	$	2,708	$	1,722	$	1,081

		Capitalized interest	$	274	$	212	$	210

INCOME_TAXES_Tables

INCOME TAXES (Tables)	12 Months Ended
	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'
Schedule of Profit (Loss) Before Taxes	'
	The components of income from continuing operations before expense for income taxes for 2013, 2012 and 2011 are as follows (in thousands):



		2013			2012			2011
	United States	$	13,057		$	12,086		$	1,633

	Foreign	14,859			21,414			23,841

	Total	$	27,916		$	33,500		$	25,474

Schedule of Income Tax Provision	'
	Income tax expense (benefit) from continuing operations for 2013, 2012 and 2011 is as follows (in thousands):



		2013			2012			2011
	Current:

	Federal	$	574		$	1,897		$	(810	)

	State	252			227			984

	Foreign	5,168			7,643			5,598

	Total current	5,994			9,767			5,772

	Deferred:

	Federal	2,385			(4,445		)	2,515

	State	1,157			371			1,575

	Foreign	(474		)	(248		)	(1,276		)
	Total deferred	3,068			(4,322		)	2,814

	Income tax expense	$	9,062		$	5,445		$	8,586

Schedule of Effective Income Tax Rate Reconciliation	'
	The difference between the statutory federal income tax rate and our effective income tax rate applied to income before income taxes from continuing operations for 2013, 2012 and 2011 is as follows (in thousands):



		2013			2012			2011
	Federal rate	$	9,770		$	11,725		$	8,917

	State taxes, net of federal benefit	1,358			518			2,205

	Foreign taxes	(597		)	(454		)	(4,582		)
	Foreign tax credit	(293		)	(8,236		)	—

	Change in valuation allowance	(639		)	—			97

	R&D credit	(1,602		)	(454		)	117

	Non-deductible employee compensation	108			249			395

	Deferred true-up	—			—			873

	Acquisition Related Costs	914			—			—

	Other, net	118			478			263

	Uncertain tax positions	(75		)	1,619			301

	Income taxes at our effective rate	$	9,062		$	5,445		$	8,586

Schedule of Deferred Tax Assets and Liabilities	'
	Differences between the financial accounting and tax basis of assets and liabilities giving rise to deferred tax assets and liabilities are as follows at December 31, 2013 and 2012 (in thousands):



		2013			2012
	Deferred tax assets:

	Net operating loss carryforwards	$	16,623		$	11,894

	Capital loss carryforwards	16,175			16,038

	Restructuring costs	—			201

	Accrued expenses	7,988			2,811

	Other assets	4,893			5,497

	R&D credit	2,824			1,890

	Property and equipment	—			1,958

	Foreign tax credits	29,201			24,842

	Gross deferred tax assets	77,704			65,131

	Valuation allowance	(29,087		)	(26,561		)
	Total deferred tax assets	48,617			38,570

	Deferred tax liabilities:

	Property and equipment	(19,308		)	(20,856		)
	Intangible assets	(39,639		)	(12,193		)
	Other liabilities	(2,375		)	(1,296		)
	Total deferred tax liabilities	(61,322		)	(34,345		)
	Deferred income taxes, net	$	(12,705	)	$	4,225

Schedule of Reconciliation of Unrecognized Tax Benefits	'
	A reconciliation of unrecognized tax benefits at the beginning and end of the years presented is as follows (in thousands):



		2013			2012			2011
	Balance at January 1,	$	5,410		$	3,447		$	3,719

	Additions for tax positions for the current year	455			1,749			91

	Additions for tax positions for prior years	4,866			842			1,186

	Reductions for tax positions for prior years	(309		)	(56		)	(230		)
	Settlements with taxing authorities	—			—			(1,200		)

	Expiration of the statute of limitations	(1,000		)	(572		)	(119		)
	Balance at December 31,	$	9,422		$	5,410		$	3,447

Schedule of Changes in Deferred Tax Asset Valuation Allowance	'
	An analysis of our deferred tax asset valuation allowances is as follows (in thousands):



	Balance as of December 31, 2010,	$	33,665

	Additions	—

	Deductions	(9,520		)
	Balance as of December 31, 2011,	24,145

	Additions	2,416

	Deductions	—

	Balance at December 31, 2012,	26,561

	Additions	6,322

	Deductions	(3,796		)
	Balance at December 31, 2013	$	29,087

SEGMENT_REPORTING_Tables

SEGMENT REPORTING (Tables)	12 Months Ended
	Dec. 31, 2013
Segment Reporting [Abstract]	'
Summary of Information by Segment	'
	Information concerning our continuing operations in our segments is as follows (in thousands):



		Operating Segments
		North				Europe				Asia				Consolidated
		America								Pacific
	Year ended December 31, 2013:

	Statements of operations:

	Net revenues	$	345,354			$	115,118			$	66,393			$	526,865

	Depreciation	27,244				4,123				2,391				33,758

	Amortization	2,878				509				109				3,496

	Asset impairments	238				958				—				1,196

	Interest expense	(6,784		)		(342		)		(26		)		(7,152		)
	Interest income	81				4				32				117

	Income tax expense	6,104				2,730				228				9,062

	Operating income	6,165				25,927				2,645				34,737

	Balance sheets:

	Intangibles, net of amortization	34,316				41,213				3,108				78,637

	Property and equipment, net	85,639				13,629				6,456				105,724

	Total assets	507,141				148,892				42,075				698,108

	Expenditures for long-lived assets:

	Capital expenditures	25,451				3,361				2,962				31,774


	Year ended December 31, 2012:

	Statements of operations:

	Net revenues	$	336,836			$	105,488			$	62,957			$	505,281

	Depreciation	26,901				3,369				2,212				32,482

	Amortization	2,716				1,265				—				3,981

	Asset impairments	861				18				—				879

	Interest (expense) income	(7,091		)		(248		)		172				(7,167		)

	Interest income	24				19				6				49

	Income tax (benefit) expense	(209		)		5,206				448				5,445

	Operating income	9,853				27,279				4,294				41,426

	Balance sheets:

	Intangibles, net of amortization	7,384				—				—				7,384

Property and equipment, net	86,396				12,208				6,009				104,613

Total assets	455,345				59,283				31,175				545,803

Expenditures for long-lived assets:

Capital expenditures	23,843				5,802				2,693				32,338






	Operating Segments (continued)

	North America				Europe				Asia				Consolidated
									Pacific
Year ended December 31, 2011:

Statements of operations:

Net revenues	$	316,231			$	97,986			$	59,617			$	473,834

Depreciation	25,933				2,949				1,949				30,831

Amortization	4,465				1,640				260				6,365

Asset impairments	440				16				—				456

Interest (expense) income	(9,860		)		44				(138		)		(9,954		)

Interest income	1				28				17				46

Income tax expense (benefit)	8,340				3,121				(2,875		)		8,586

Operating income	1,849				26,739				7,368				35,956

Balance sheets:

Intangibles, net of amortization	9,633				1,273				—				10,906

Property and equipment, net	87,745				10,041				5,663				103,449

Total assets	454,738				55,826				32,257				542,821

Expenditures for long-lived assets:

Capital expenditures	24,304				2,846				2,950				30,100

Business dispositions	1,902				—				—				1,902

SELECTED_QUARTERLY_FINANCIAL_D1

SELECTED QUARTERLY FINANCIAL DATA (Tables)	12 Months Ended
	Dec. 31, 2013
Selected Quarterly Financial Information [Abstract]	'
Schedule of Selected Quarterly Financial Information	'
	The results of operations for any quarter are not necessarily indicative of the results to be expected for any future period.



		First				Second				Third				Fourth				Total
		Quarter				Quarter				Quarter				Quarter
		(unaudited in thousands, except per share data)
	Year Ended December 31, 2013

	Net revenues	$	129,492			$	132,178			$	130,570			$	134,625			$	526,865

	Cost of revenues	55,507				56,856				56,203				57,428				225,994

	Gross profit	73,985				75,322				74,367				77,197				300,871

	Operating income	11,571				11,506				8,582				3,078				34,737

	Income (loss) from continuing operations	7,181				8,108				4,845				(1,280		)		18,854

	Loss on discontinued operations	(103		)		(133		)		(182		)		(120		)		(538		)
	Net income (loss)	$	7,078			$	7,975			$	4,663			$	(1,400	)		$	18,316

	Basic net income (loss) per share:

	Continuing operations	$	0.16			$	0.18			$	0.1			$	(0.03	)		$	0.41

	Discontinued operations	0				0				0				0				(0.01		)

	Net income (loss) per share	$	0.15			$	0.17			$	0.1			$	(0.03	)		$	0.4

	Diluted net income (loss) per share:

	Continuing operations	$	0.15			$	0.17			$	0.1			$	(0.03	)		$	0.4

	Discontinued operations	0				0				0				0				(0.01		)

	Net income (loss) per share	$	0.15			$	0.17			$	0.1			$	(0.03	)		$	0.39





		First				Second				Third				Fourth				Total
		Quarter				Quarter				Quarter				Quarter
		(Unaudited in thousands, except per share data)
	Year Ended December 31, 2012

	Net revenues	$	126,603			$	127,015			$	125,892			$	125,771			$	505,281

	Cost of revenues	53,450				53,788				53,806				54,110				215,154

	Gross profit	73,153				73,227				72,086				71,661				290,127

	Operating income	11,088				11,395				8,690				10,253				41,426

	Income from continuing operations	6,226				6,693				5,720				9,416				28,055

	Loss on discontinued operations	(47		)		(226		)		(61		)		(131		)		(465		)
	Net income	$	6,179			$	6,467			$	5,659			$	9,285			$	27,590

	Basic net income (loss) per share:

	Continuing operations	$	0.13			$	0.14			$	0.12			$	0.2			$	0.59

Discontinued operations	0				0				0				0				(0.01		)

Net income per share	$	0.13			$	0.13			$	0.12			$	0.2			$	0.58

Diluted net income (loss) per share:

Continuing operations	$	0.13			$	0.14			$	0.12			$	0.2			$	0.58

Discontinued operations	0				0				0				0				(0.01		)

Net income per share	$	0.13			$	0.13			$	0.12			$	0.2			$	0.57

THE_COMPANY_AND_ITS_BUSINESS_D

THE COMPANY AND ITS BUSINESS (Details)	12 Months Ended
	Dec. 31, 2013
	segment
	country
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Number of years in virtual meeting technology	'20 years
Number of countries in which entity operates	25
Number of business segments in which the business operates	3

SIGNIFICANT_ACCOUNTING_POLICIE3

SIGNIFICANT ACCOUNTING POLICIES (Narrative) (Details) (USD $)

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Mar. 31, 2013

Dec. 31, 2013

Sep. 30, 2012

Dec. 31, 2013

Jun. 30, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Investment In Cloud Solutions Provider

Convertible Investment In Marketplace

Investment In Conferencing Company

Minimum

Maximum

Furniture and fixtures

Capitalized software

Computer, communication and network equipment

Software Development

North America

Minimum

Maximum

Minimum

Maximum

Minimum

Maximum

Significant Accounting Policies [Line Items]

Restricted cash

$600,000

Unbilled revenue within accounts receivable

5,700,000

6,700,000

Billing period lag (in days)

'30 days

Provision for doubtful accounts

514,000

1,089,000

626,000

Write-offs of doubtful accounts

600,000

900,000

Accounts receivable, allowance for doubtful accounts

800,000

600,000

Tangible assets estimated useful life (in years)

'5 years

'7 years

'3 years

'5 years

Finite lived intangible assets useful life (in years)

'1 year

'20 years

'2 years

'5 years

Capitalized Computer Software, Additions

17,500,000

15,300,000

Capitalized software depreciation expense

13,700,000

12,100,000

10,200,000

Percentage by which fair value exceeds carrying value of assets

20.00%

Asset impairments

1,196,000

879,000

456,000

238,000

861,000

440,000

Investment accounted for under cost method investment

2,100,000

1,900,000

1,000,000

Interest earned on cost method investment (as a percent)

8.00%

USF charges

27,100,000

32,000,000

30,400,000

Shares repurchased (in shares)

100,000

3,200,000

Repurchase and retirement of common stock, value

1,381,000

27,892,000

22,066,000

Average price per share paid for stock repurchase

$10.54

$8.81

Shares withheld in satisfaction of employee tax withholding obligations

215,387

246,735

Payments related to tax withholding for share-based compensation

2,700,000

2,000,000

Preferred stock, shares authorized

5,000,000

Preferred stock, par or stated value per share

$0.01

Advertising and promotion costs

6,100,000

8,900,000

16,900,000

Prepaid Advertising

300,000

Available-for-sale securities

$3,537,000

$3,500,000

SIGNIFICANT_ACCOUNTING_POLICIE4

SIGNIFICANT ACCOUNTING POLICIES (Acquisition-related Costs) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Business Acquisition [Line Items]	'	'	'
Acquisition-related costs	$5,392	$0	$0
Professional fees	'	'	'
Business Acquisition [Line Items]	'	'	'
Acquisition-related costs	2,439	'	'
Release of indemnification asset	'	'	'
Business Acquisition [Line Items]	'	'	'
Acquisition-related costs	1,129	'	'
Integration-related costs	'	'	'
Business Acquisition [Line Items]	'	'	'
Acquisition-related costs	$1,824	'	'

RESTRUCTURING_COSTS_Narrative_

RESTRUCTURING COSTS (Narrative) (Details) (USD $)

12 Months Ended

24 Months Ended

12 Months Ended

48 Months Ended

12 Months Ended

60 Months Ended

12 Months Ended

60 Months Ended

12 Months Ended

24 Months Ended

48 Months Ended

12 Months Ended

48 Months Ended

60 Months Ended

12 Months Ended

48 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2010

Dec. 31, 2013

Dec. 31, 2009

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2013

2013 Realignment

2012 Realignment

2010 Realignment

2009 Realignment

Severance Costs

Contract Termination Costs

Lease Termination

Severance and Exit Costs

Marketing Efforts Abandoned

Reorganization of Operating Structure

position

North America

Europe

Asia Pacific

position

North America

Europe

Asia Pacific

position

North America

Europe

Asia Pacific

position

North America

Europe

Asia Pacific

2013 Realignment

2012 Realignment

2010 Realignment

2013 Realignment

2010 Realignment

2009 Realignment

2010 Realignment

North America and Europe

Europe

Restructuring Cost and Reserve [Line Items]

Restructuring costs

$3,506,000

$612,000

$847,000

Payments for restructuring expenses

2,469,000

3,213,000

6,779,000

564,000

1,096,000

1,662,000

1,905,000

2,117,000

5,117,000

Restructuring expense to date

1,200,000

2,000,000

200,000

1,000,000

600,000

400,000

7,700,000

2,300,000

1,200,000

12,500,000

6,000,000

600,000

3,200,000

2,000,000

9,200,000

200,000

600,000

4,500,000

Restructuring adjustments

100,000

Business exit costs

14,600,000

900,000

500,000

Approximate number of positions eliminated

165

500

Asset impairment related to restructuring

1,800,000

Restructuring reserve

2,181,000

1,156,000

3,697,000

9,594,000

1,900,000

303,000

541,000

2,687,000

3,797,000

300,000

1,878,000

615,000

1,010,000

5,797,000

Period in which reserves will be paid (in years)

'2 years

Accelerated restricted stock fair market value

$200,000

RESTRUCTURING_COSTS_Schedule_o

RESTRUCTURING COSTS (Schedule of Restructuring Costs) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Restructuring Cost and Reserve [Line Items]	'	'	'
Balance	$1,156,000	$3,697,000	$9,594,000
Provisions	3,506,000	612,000	1,110,000
Cash payments	-2,469,000	-3,213,000	-6,779,000
Non-cash	-12,000	60,000	-228,000
Balance	2,181,000	1,156,000	3,697,000
Severance and Exit Costs	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Balance	615,000	1,010,000	5,797,000
Provisions	3,160,000	1,713,000	731,000
Cash payments	-1,905,000	-2,117,000	-5,117,000
Non-cash	8,000	9,000	-401,000
Balance	1,878,000	615,000	1,010,000
Contractual Obligations	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Balance	541,000	2,687,000	3,797,000
Provisions	346,000	-1,101,000	379,000
Cash payments	-564,000	-1,096,000	-1,662,000
Non-cash	-20,000	51,000	173,000
Balance	$303,000	$541,000	$2,687,000

DISCONTINUED_OPERATIONS_Schedu

DISCONTINUED OPERATIONS (Schedule of Discontinued Operations) (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Discontinued Operations and Disposal Groups [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Net revenues from discontinued operations	'	'	'	'	'	'	'	'	$0	$0	$8,735
Operating loss	'	'	'	'	'	'	'	'	-542	-453	-1,768
Interest expense	'	'	'	'	'	'	'	'	-232	-271	-686
(Loss) gain on disposal	'	'	'	'	'	'	'	'	-6	9	-298
Income tax benefit	'	'	'	'	'	'	'	'	242	250	7,298
(Loss) income from discontinued operations, net of taxes	($120)	($182)	($133)	($103)	($131)	($61)	($226)	($47)	($538)	($465)	$4,546

DISCONTINUED_OPERATIONS_Narrat

DISCONTINUED OPERATIONS (Narrative) (Details) (USD $)	1 Months Ended	3 Months Ended	12 Months Ended
DISCONTINUED OPERATIONS (Narrative) (Details) (USD $)	Oct. 31, 2010	Mar. 31, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Discontinued Operations and Disposal Groups [Abstract]	'	'	'	'	'
Proceeds received in sale of PGiSend	$105,000,000	'	'	'	'
Additional payment in sale of PGiSend	'	1,800,000	'	'	'
Income tax benefit	'	'	242,000	250,000	7,298,000
Income tax benefit due to finalization of tax basis from the purchase price allocation	'	'	'	'	$6,000,000

PROPERTY_AND_EQUIPMENT_NET_Pro

PROPERTY AND EQUIPMENT, NET (PropertyAnd Equipment) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	$263,179	$238,772	'
Less accumulated depreciation and amortization	-157,455	-134,159	'
Property and equipment, net	105,724	104,613	103,449
Operations equipment	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	92,560	86,742	'
Furniture and fixtures	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	10,829	8,701	'
Office equipment	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	4,280	4,062	'
Leasehold improvements	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	31,684	32,762	'
Capitalized software	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	109,891	94,453	'
Construction in progress	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	12,759	10,426	'
Building	'	'	'
Property, Plant and Equipment [Line Items]	'	'	'
Property, Plant and Equipment, Gross	$1,176	$1,626	'

PROPERTY_AND_EQUIPMENT_NET_Cap

PROPERTY AND EQUIPMENT, NET (Capital Leases) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Property, Plant and Equipment [Abstract]	'	'
Capital leases	$9,972	$16,645
Less accumulated depreciation	-3,798	-8,145
Assets under capital lease, net	$6,174	$8,500

GOODWILL_AND_INTANGIBLE_ASSETS2

GOODWILL AND INTANGIBLE ASSETS (Schedule of Goodwill by Reportable Business Segment) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Goodwill [Line Items]	'	'	'
Goodwill gross value	'	'	$388,113
Accumulated impairment losses	'	'	-92,423
Goodwill [Roll Forward]	'	'	'
Goodwill at beginning of period	297,773	295,690	'
Impact of currency fluctuations	-3,132	2,083	'
Acquisitions	46,741	'	'
Goodwill at end of period	341,382	297,773	'
North America	'	'	'
Goodwill [Line Items]	'	'	'
Goodwill gross value	'	'	363,953
Accumulated impairment losses	'	'	-92,423
Goodwill [Roll Forward]	'	'	'
Goodwill at beginning of period	272,140	271,530	'
Impact of currency fluctuations	-1,455	610	'
Acquisitions	15,049	'	'
Goodwill at end of period	285,734	272,140	'
Europe	'	'	'
Goodwill [Line Items]	'	'	'
Goodwill gross value	'	'	18,856
Accumulated impairment losses	'	'	0
Goodwill [Roll Forward]	'	'	'
Goodwill at beginning of period	20,216	18,856	'
Impact of currency fluctuations	-953	1,360	'
Acquisitions	29,941	'	'
Goodwill at end of period	49,204	20,216	'
Asia Pacific	'	'	'
Goodwill [Line Items]	'	'	'
Goodwill gross value	'	'	5,304
Accumulated impairment losses	'	'	0
Goodwill [Roll Forward]	'	'	'
Goodwill at beginning of period	5,417	5,304	'
Impact of currency fluctuations	-724	113	'
Acquisitions	1,751	'	'
Goodwill at end of period	$6,444	$5,417	'

GOODWILL_AND_INTANGIBLE_ASSETS3

GOODWILL AND INTANGIBLE ASSETS (Other Intangible Assets) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Gross carrying value	$150,382,000	$75,837,000	'
Accumulated amortization	-71,745,000	-68,453,000	'
Net carrying value	78,637,000	7,384,000	'
Prepaid patent and trademark fees	900,000	900,000	'
Other intangible assets, net	77,200,000	'	'
Amortization expense	3,496,000	3,981,000	6,365,000
Customer lists	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Gross carrying value	131,943,000	65,888,000	'
Accumulated amortization	-63,564,000	-60,957,000	'
Net carrying value	68,379,000	4,931,000	'
Non-compete agreements	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Gross carrying value	9,436,000	5,756,000	'
Accumulated amortization	-5,851,000	-5,593,000	'
Net carrying value	3,585,000	163,000	'
Developed technology	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Gross carrying value	1,000,000	1,000,000	'
Accumulated amortization	-1,000,000	-1,000,000	'
Net carrying value	0	0	'
Other	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Gross carrying value	8,003,000	3,193,000	'
Accumulated amortization	-1,330,000	-903,000	'
Net carrying value	6,673,000	2,290,000	'
Domain Names	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets	400,000	'	'
Trademarks	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets	1,000,000	'	'
Minimum	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets useful life (in years)	'1 year	'	'
Maximum	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets useful life (in years)	'20 years	'	'
Business Acquisitions \| Customer lists	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets, net	65,600,000	'	'
Business Acquisitions \| Trade names	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets, net	4,400,000	'	'
Business Acquisitions \| Non-compete agreements	'	'	'
Finite Lived And Indefinite Intangible Assets [Line Items]	'	'	'
Other intangible assets, net	$3,700,000	'	'

GOODWILL_AND_INTANGIBLE_ASSETS4

GOODWILL AND INTANGIBLE ASSETS (Estimated Amortization Expense) (Details) (USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'
2014	$9,864
2015	9,860
2016	9,549
2017	8,883
2018	$7,980

INDEBTEDNESS_Schedule_of_Longt

INDEBTEDNESS (Schedule of Long-term Debt and Capital Lease Obligations) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Debt Disclosure [Abstract]	'	'
Borrowings on credit facility	$270,139	$178,062
Capital lease obligations	4,047	4,907
Subtotal	274,186	182,969
Less current portion	-1,719	-3,137
Total long-term debt and capital lease obligations	$272,467	$179,832

INDEBTEDNESS_Future_Lease_Paym

INDEBTEDNESS (Future Lease Payments) (Details) (USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013
Debt Disclosure [Abstract]	'
2014	$1,912
2015	1,629
2016	866
Total minimum lease payments	4,407
Less amounts representing interest	-360
Present value of minimum lease payments	4,047
Less current portion	-1,719
Capital lease obligations	$2,328

INDEBTEDNESS_Narrative_Details

INDEBTEDNESS (Narrative) (Details) (USD $)

12 Months Ended

0 Months Ended

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2011

Dec. 31, 2013

Aug. 27, 2013

Aug. 26, 2013

Dec. 31, 2013

Aug. 27, 2013

Dec. 31, 2013

Base Rate Loans

London Interbank Offered Rate Loans

Revolving Credit Facility

Line Of Credit Term A Loan

Credit Facility Accordion Feature

Letter of Credit

Revolving Credit Facility

Line of Credit Facility Including Accordion Feature

Base Rate Loans

Federal Funds Rate

Prime Rate

One-month LIBOR

London Interbank Offered Rate Loans

Line of Credit Facility [Line Items]

Maximum borrowing capacity

$350,000,000

$250,000,000

$50,000,000

$75,000,000

$400,000,000

$300,000,000

$475,000,000

$350,000,000

Debt Issuance Cost

1,300,000

Percentage of issued and outstanding stock pledged of foreign subsidiaries as collateral for credit facility

65.00%

Description of variable rate basis

'base rate

'federal funds rate

'prime rate

'one-month LIBOR

'LIBOR

Applicable percentage

1.25%

2.25%

0.50%

1.50%

Interest rate at end of period (as a percent)

2.45%

Unused capacity, commitment fee percentage

0.35%

Borrowings on credit facility

$270,139,000

$178,062,000

$5,300,000

EQUITYBASED_COMPENSATION_Narra

EQUITY-BASED COMPENSATION (Narrative) (Details)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Dividend yield as a percent	0.00%
2004 Long Term Incentive Plan	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Number of shares authorized for issuance under the plan	8
Maximum number of shares granted to single grantee in a single calendar year	1
Directors Stock Plan	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Number of shares authorized for issuance under the plan	2.5

EQUITYBASED_COMPENSATION_Sched

EQUITY-BASED COMPENSATION (Schedule of Equity-based Compensation Expense for Restricted Stock Awards and Non-Qualified Stock Options) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Equity-based compensation expense	$7,872	$8,074	$6,757
Cost of revenues	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Equity-based compensation expense	614	482	169
Selling and marketing	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Equity-based compensation expense	2,391	1,340	837
Research and development	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Equity-based compensation expense	861	557	538
General and administrative	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Equity-based compensation expense	$4,006	$5,695	$5,213

EQUITYBASED_COMPENSATION_Sched1

EQUITY-BASED COMPENSATION (Schedule of Share-based Compensation Restricted Stock Units Award Activity) (Details) (USD $)	12 Months Ended
In Millions, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Shares	'	'	'
Balance at beginning of period	1,764,672	'	'
Granted	1,028,898	'	'
Vested/released	-775,645	'	'
Forfeited	-74,165	'	'
Balance at end of period	1,943,760	1,764,672	'
Weighted- average grant date fair value (in dollars per share)	'	'	'
Balance at beginning of period	$8.50	'	'
Granted	$10.98	$9.41	$7.92
Vested/released	$8.91	'	'
Forfeited	$8.68	'	'
Balance at end of period	$9.64	$8.50	'
Estimated forfeiture rate (as a percent)	3.00%	'	'
Aggregate fair value of stock vested	$8.60	$8.10	$5.50
Aggregate fair value of unvested restricted stock	$14.40	'	'
Weighted-average recognition period for unvested restricted stock (in years)	'2 years	'	'

EQUITYBASED_COMPENSATION_Sched2

EQUITY-BASED COMPENSATION (Schedule of Stock Option Activity) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Options	'	'	'
Options outstanding at beginning of period	108,668	'	'
Granted	0	'	'
Exercised	0	'	'
Expired	-1,000	'	'
Options outstanding at end of period	107,668	108,668	'
Options exercisable at end of period	107,668	'	'
Weighted- average exercise price	'	'	'
Options outstanding at beginning of period	$11.29	'	'
Granted	$0	'	'
Exercised	$0	'	'
Expired	$11.32	'	'
Options outstanding at end of period	$11.29	$11.29	'
Options exercisable at end of period	$11.29	'	'
Weighted-average remaining contractual life (in years)	'1 year 2 months 9 days	'	'
Aggregate intrinsic value	$31,995	'	'
Total intrinsic value of options exercised in period	$0	$0	$100,000

EARNINGS_PER_SHARE_Details

EARNINGS PER SHARE (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Earnings Per Share [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Net income from continuing operations	($1,280)	$4,845	$8,108	$7,181	$9,416	$5,720	$6,693	$6,226	$18,854	$28,055	$16,888
Weighted-average shares outstanding:	'	'	'	'	'	'	'	'	'	'	'
â€“Basic	'	'	'	'	'	'	'	'	46,214,000	47,596,000	49,619,000
Add dilutive unvested restricted shares	'	'	'	'	'	'	'	'	510,000	490,000	352,000
Add dilutive stock options	'	'	'	'	'	'	'	'	3,000	6,000	0
â€“Diluted	'	'	'	'	'	'	'	'	46,727,000	48,092,000	49,971,000
Weighted average number of anti-dilutive shares	'	'	'	'	'	'	'	'	100,000	100,000	700,000

PREPAID_EXPENSES_AND_OTHER_CUR2

PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES (Schedule of Prepaid Expenses and Other Current Assets) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Prepaid Expenses And Other Current Assets [Line Items]	'	'
Available-for-sale securities	$3,537	$0
Other receivable	6,926	4,551
Prepaid expenses	2,979	2,252
Other	3,194	3,179
Prepaid expenses and other current assets	22,645	18,245
Prepaid direct costs	'	'
Prepaid Expenses And Other Current Assets [Line Items]	'	'
Prepaid expenses	3,319	5,586
Prepaid software license	'	'
Prepaid Expenses And Other Current Assets [Line Items]	'	'
Prepaid expenses	1,131	1,451
Prepaid software and hardware maintenance cost	'	'
Prepaid Expenses And Other Current Assets [Line Items]	'	'
Prepaid expenses	$1,559	$1,226

PREPAID_EXPENSES_AND_OTHER_CUR3

PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES (Schedule of Accrued Expenses) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES [Abstract]	'	'
Accrued wages and wage-related taxes	$12,496	$9,778
Accrued sales commissions	5,616	6,190
Employee benefits	1,440	1,406
Accrued professional fees	2,275	1,998
Deferred revenue	5,222	8,735
Deferred rent	1,652	1,467
Interest payable	2,276	682
Accrued acquisition liability	1,625	25
Other	1,800	1,812
Accrued Liabilities, Current, Total	$34,402	$32,093

PREPAID_EXPENSES_AND_OTHER_CUR4

PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES (Narrative) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012
PREPAID EXPENSES AND OTHER CURRENT ASSETS AND ACCRUED EXPENSES [Abstract]	'	'
Tax and interest payment related to settlement of state excise and sales tax contingencies	$900,000	$0
State excise and sales tax reserve	$8,300,000	$2,000,000

FAIR_VALUE_MEASUREMENTS_Recurr

FAIR VALUE MEASUREMENTS (Recurring) (Details) (Recurring, USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013
Fair Value	'
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]	'
Available-for-sale securities	$3,537
Total	3,537
Earn-out liability	3,841
Total	3,841
Level 1	'
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]	'
Available-for-sale securities	3,537
Total	3,537
Earn-out liability	0
Total	0
Level 2	'
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]	'
Available-for-sale securities	0
Total	0
Earn-out liability	0
Total	0
Level 3	'
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]	'
Available-for-sale securities	0
Total	0
Earn-out liability	3,841
Total	$3,841

FAIR_VALUE_MEASUREMENTS_FAIR_V

FAIR VALUE MEASUREMENTS FAIR VALUE MEASUREMENTS (Non-recurring) (Details) (Non-recurring, USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013
Total Losses	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Land, building and improvements	$964
Total	964
Fair Value	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Land, building and improvements	786
Total	786
Level 1	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Land, building and improvements	0
Total	0
Level 2	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Land, building and improvements	786
Total	786
Level 3	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Land, building and improvements	0
Total	$0

FAIR_VALUE_MEASUREMENTS_Narrat

FAIR VALUE MEASUREMENTS (Narrative) (Details) (Europe, USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Europe	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Land, building and improvements	$800	$1,800

ACQUISITIONS_Schedule_of_Preli

ACQUISITIONS (Schedule of Preliminary Consideration Paid) (Details) (USD $)	0 Months Ended
In Thousands, unless otherwise specified	Dec. 03, 2013	Sep. 04, 2013
	Powwownow	ACT
Business Acquisition [Line Items]	'	'
Negotiated sales price	$53,183	$53,000
Preliminary working capital and other adjustments	-618	-1,515
Preliminary purchase price	$52,565	$51,485

ACQUISITIONS_Schedule_of_Preli1

ACQUISITIONS (Schedule of Preliminary Valuation of Assets Acquired and Liabilities Assumed) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 03, 2013	Sep. 04, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Powwownow	ACT
Business Acquisition [Line Items]	'	'	'	'	'
Cash and equivalents	'	'	'	$1,295	$11,137
Other current assets	'	'	'	3,221	11,447
Property and equipment	'	'	'	889	2,861
Intangible assets	'	'	'	35,568	31,000
Deferred income taxes, net	'	'	'	0	1,708
Other assets	'	'	'	8,163	2,854
Total assets acquired	'	'	'	49,136	61,007
Current liabilities	'	'	'	4,551	13,460
Long-Term Liabilities	'	'	'	12,831	4,059
Deferred income taxes, net	'	'	'	6,136	8,452
Total liabilities assumed	'	'	'	23,518	25,971
Total identifiable net assets	'	'	'	25,618	35,036
Goodwill	341,382	297,773	295,690	26,947	16,449
Total net assets	'	'	'	$52,565	$51,485

ACQUISITIONS_Narrative_Details

ACQUISITIONS (Narrative) (Details) (USD $)

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

Dec. 31, 2013

Dec. 03, 2013

Dec. 31, 2013

Sep. 04, 2013

Dec. 31, 2013

Aug. 01, 2013

Dec. 31, 2013

Dec. 03, 2013

Dec. 31, 2013

Sep. 04, 2013

Dec. 31, 2013

Aug. 01, 2013

Dec. 03, 2013

Dec. 31, 2013

Sep. 04, 2013

Dec. 31, 2013

Dec. 03, 2013

Dec. 31, 2013

Aug. 01, 2013

Sep. 04, 2013

Powwownow

ACT

Copper

Customer relationships

Non-compete agreements

Trade names

Goodwill

Adjustments / reclassifications

Powwownow

ACT

Copper

Powwownow

ACT

Powwownow

Copper

ACT

Business Acquisition [Line Items]

Acquisition related costs

$400,000

$1,400,000

$400,000

Net revenues

18,600,000

Net income from continuing operations

900,000

Indemnification asset

8,200,000

4,100,000

Indemnification asset, Prepaid expenses and other current assets

1,100,000

Indemnification asset, Other assets

3,000,000

Uncertain tax position

8,000,000

3,800,000

Interest payable

200,000

300,000

Amortization period (in years)

'10 years

'3 years

'5 years

'10 years

Earn-out liability

3,800,000

Intangible assets, preliminary valuation

29,000,000

30,200,000

6,400,000

2,100,000

800,000

4,400,000

3,300,000

Intangible assets

35,568,000

31,000,000

1,300,000

Adjustment to deferred tax liabilities, Total

10,700,000

Adjustment to deferred tax liabilities

6,100,000

5,300,000

Negotiated sales price

52,565,000

51,485,000

10,300,000

Preliminary working capital and other adjustments

$618,000

$1,515,000

$200,000

EMPLOYEE_BENEFIT_PLANS_Details

EMPLOYEE BENEFIT PLANS (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Compensation and Retirement Disclosure [Abstract]	'	'	'
Employee benefits plans expense	$2.10	$1.80	$2

COMMITMENTS_AND_CONTINGENCIES_1

COMMITMENTS AND CONTINGENCIES (Operating Lease Commitments) (Details) (USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
2014	$18,990
2015	14,864
2016	12,361
2017	10,922
2018	8,924
Thereafter	10,424
Net minimum lease payments	$76,485

COMMITMENTS_AND_CONTINGENCIES_2

COMMITMENTS AND CONTINGENCIES (Narrative) (Details) (USD $)	12 Months Ended			0 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Mar. 04, 2013	Aug. 15, 2010	Dec. 31, 2013	Dec. 31, 2013
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	New York State Department Of Taxation And Finance	New Jersey Division Of Taxation	Income Tax Related Contingency [Member]	Supply Commitment for Telecommunication Services
Commitments and Contingencies Disclosure [Abstract]	'	'	'	'	'	'	'
Future minimum lease payments related to restructuring efforts	$0.30	'	'	'	'	'	'
Rent expense under operating leases	11.9	11.1	11.4	'	'	'	'
Contractual obligations previously expensed through restructuring	0.5	1.2	1.6	'	'	'	'
Increase in asset retirement obligation as a result of increased remediation costs	0	'	'	'	'	'	'
Asset retirement liability	1.2	1.2	'	'	'	'	'
Supply Commitment [Line Items]	'	'	'	'	'	'	'
Future minimum purchase agreement 2014	'	'	'	'	'	'	9.1
Future minimum purchase agreement 2015	'	'	'	'	'	'	1.3
Future minimum purchase agreement 2016	'	'	'	'	'	'	0.7
Minimum purchase requirement for prior year	7.4	28.5	51	'	'	'	'
Income Tax Contingency [Line Items]	'	'	'	'	'	'	'
Tax assessed	'	'	'	4.3	6.2	'	'
Contingent taxes owed	'	'	'	1.9	2.4	'	'
Contingent interest and penalties owed	'	'	'	2.4	3.8	'	'
Loss Contingency Accrual	'	'	'	'	'	$3.90	'

CONSOLIDATED_STATEMENT_OF_CASH1

CONSOLIDATED STATEMENT OF CASH FLOWS INFORMATION (Schedule of Cash Flow Supplemental Disclosures) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Supplemental Cash Flow Elements [Abstract]	'	'	'
Cash paid for interest	$5,065	$5,721	$6,784
Income tax payments	7,376	7,221	6,898
Income tax refunds	1,060	1,697	1,613
Capital lease additions	2,708	1,722	1,081
Capitalized interest	$274	$212	$210

CONSOLIDATED_STATEMENT_OF_CASH2

CONSOLIDATED STATEMENT OF CASH FLOWS INFORMATION (Narrative) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Consolidated Cash Flow Information [Line Items]	'	'	'
Capital expenditures incurred not yet paid	$2,400,000	$3,500,000	$3,500,000
Fees and expenses related to the amendment	1,258,000	23,000	1,469,000
Revolving Credit Facility	'	'	'
Consolidated Cash Flow Information [Line Items]	'	'	'
Maximum borrowing capacity	350,000,000	'	250,000,000
Line Of Credit Term A Loan	'	'	'
Consolidated Cash Flow Information [Line Items]	'	'	'
Maximum borrowing capacity	50,000,000	'	50,000,000
Credit Facility Accordion Feature	'	'	'
Consolidated Cash Flow Information [Line Items]	'	'	'
Maximum borrowing capacity	$75,000,000	'	$75,000,000

INCOME_TAXES_Incomeloss_from_C

INCOME TAXES (Income(loss) from Continuing Operations Before Income Tax) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Disclosure [Abstract]	'	'	'
United States	$13,057	$12,086	$1,633
Foreign	14,859	21,414	23,841
Income from continuing operations before income taxes	$27,916	$33,500	$25,474

INCOME_TAXES_Components_of_Inc

INCOME TAXES (Components of Income Tax) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Current:	'	'	'
Federal	$574	$1,897	($810)
State	252	227	984
Foreign	5,168	7,643	5,598
Total current	5,994	9,767	5,772
Deferred:	'	'	'
Federal	2,385	-4,445	2,515
State	1,157	371	1,575
Foreign	-474	-248	-1,276
Total deferred	3,068	-4,322	2,814
Income tax expense	$9,062	$5,445	$8,586

INCOME_TAXES_Effective_Income_

INCOME TAXES (Effective Income Tax Rate Reconciliation) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Disclosure [Abstract]	'	'	'
Federal rate	$9,770	$11,725	$8,917
State taxes, net of federal benefit	1,358	518	2,205
Foreign taxes	-597	-454	-4,582
Foreign tax credit	-293	-8,236	0
Change in valuation allowance	-639	0	97
R&D credit	-1,602	-454	117
Non-deductible employee compensation	108	249	395
Deferred true-up	0	0	873
Acquisition Related Costs	914	0	0
Other, net	118	478	263
Uncertain tax positions	-75	1,619	301
Income tax expense	$9,062	$5,445	$8,586

INCOME_TAXES_Narrative_Details

INCOME TAXES (Narrative) (Details) (USD $)	12 Months Ended					12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013	Dec. 31, 2013	Dec. 31, 2013	Dec. 31, 2013	Dec. 31, 2011	Dec. 31, 2010
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Federal	Domestic	Foreign	State and Local	Change In Capital Loss Carryforwards Relating To Sale Of PGISend	Change Attributable To Certain Foreign Subsidiaries
Income Tax Disclosure [Line Items]	'	'	'	'	'	'	'	'	'
Excess tax deficiencies associated with restricted stock award releases and non-qualified stock option exercises	$500,000	$100,000	$500,000	'	'	'	'	'	'
Income tax net operating loss carryforwards	'	'	'	13,500,000	'	'	'	'	'
Capital loss carryforwards	'	'	'	'	42,600,000	'	'	'	'
Undistributed earnings of the Company's foreign subsidiaries	44,800,000	34,400,000	'	'	'	'	'	'	'
Unrecognized tax benefits that would affect effective tax rate, if recognized	7,700,000	4,100,000	'	'	'	'	'	'	'
Unrecognized tax benefits	'	'	'	'	'	1,700,000	900,000	'	'
Recognized interest and penalties	500,000	300,000	800,000	'	'	'	'	'	'
Valuation allowance increase	6,322,000	2,416,000	0	'	'	'	'	'	'
Deferred Tax Assets Valuation Deductions	3,796,000	0	9,520,000	'	'	'	'	'	'
Valuation allowance change	'	'	'	'	'	'	'	-2,400,000	9,500,000
Income tax net operating loss carryforwards, foreign	'	'	'	'	'	23,700,000	'	'	'
Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued	$3,700,000	$2,700,000	'	'	'	'	'	'	'

INCOME_TAXES_Deferred_Tax_Asse

INCOME TAXES (Deferred Tax Assets And Liabilities) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Tax Credit Carryforward [Line Items]	'	'	'	'
Deferred Tax Assets, Tax Credit Carryforwards	$35,400,000	'	'	'
Deferred tax assets:	'	'	'	'
Net operating loss carryforwards	16,623,000	11,894,000	'	'
Capital loss carryforwards	16,175,000	16,038,000	'	'
Restructuring costs	0	201,000	'	'
Accrued expenses	7,988,000	2,811,000	'	'
Other assets	4,893,000	5,497,000	'	'
R&D credit	2,824,000	1,890,000	'	'
Property and equipment	0	1,958,000	'	'
Foreign tax credits	29,201,000	24,842,000	'	'
Gross deferred tax assets	77,704,000	65,131,000	'	'
Valuation allowance	-29,087,000	-26,561,000	-24,145,000	-33,665,000
Total deferred tax assets	48,617,000	38,570,000	'	'
Deferred tax liabilities:	'	'	'	'
Property and equipment	-19,308,000	-20,856,000	'	'
Intangible assets	-39,639,000	-12,193,000	'	'
Other liabilities	-2,375,000	-1,296,000	'	'
Total deferred tax liabilities	-61,322,000	-34,345,000	'	'
Deferred income taxes, net	($12,705,000)	$4,225,000	'	'

INCOME_TAXES_Reconciliation_of

INCOME TAXES (Reconciliation of Unrecognized Tax Benefits) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]	'	'	'
Beginning Balance	$5,410	$3,447	$3,719
Additions for tax positions for the current year	455	1,749	91
Additions for tax positions for prior years	4,866	842	1,186
Reductions for tax positions for prior years	-309	-56	-230
Settlements with taxing authorities	0	0	-1,200
Expiration of the statute of limitations	-1,000	-572	-119
Ending Balance	$9,422	$5,410	$3,447

INCOME_TAXES_Deferred_Tax_Asse1

INCOME TAXES (Deferred Tax Assets Valuation Allowances) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Disclosure [Abstract]	'	'	'
Beginning balance	$26,561	$24,145	$33,665
Additions	6,322	2,416	0
Deductions	-3,796	0	-9,520
Ending balance	$29,087	$26,561	$24,145

SEGMENT_REPORTING_Schedule_of_

SEGMENT REPORTING (Schedule of Financial Data by Reporting Segment) (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Statements of operations:	'	'	'	'	'	'	'	'	'	'	'
Net revenues	$134,625	$130,570	$132,178	$129,492	$125,771	$125,892	$127,015	$126,603	$526,865	$505,281	$473,834
Depreciation	'	'	'	'	'	'	'	'	33,758	32,482	30,831
Amortization	'	'	'	'	'	'	'	'	3,496	3,981	6,365
Asset impairments	'	'	'	'	'	'	'	'	1,196	879	456
Interest expense	'	'	'	'	'	'	'	'	-7,152	-7,167	-9,954
Interest income	'	'	'	'	'	'	'	'	117	49	46
Income tax expense	'	'	'	'	'	'	'	'	9,062	5,445	8,586
Operating income	3,078	8,582	11,506	11,571	10,253	8,690	11,395	11,088	34,737	41,426	35,956
Balance sheets:	'	'	'	'	'	'	'	'	'	'	'
Intangibles, net of amortization	78,637	'	'	'	7,384	'	'	'	78,637	7,384	10,906
Property and equipment, net	105,724	'	'	'	104,613	'	'	'	105,724	104,613	103,449
Total assets	698,108	'	'	'	545,803	'	'	'	698,108	545,803	542,821
Expenditures for long-lived assets:	'	'	'	'	'	'	'	'	'	'	'
Capital expenditures	'	'	'	'	'	'	'	'	31,774	32,338	30,100
Business dispositions	'	'	'	'	'	'	'	'	0	0	1,902
North America	'	'	'	'	'	'	'	'	'	'	'
Statements of operations:	'	'	'	'	'	'	'	'	'	'	'
Net revenues	'	'	'	'	'	'	'	'	345,354	336,836	316,231
Depreciation	'	'	'	'	'	'	'	'	27,244	26,901	25,933
Amortization	'	'	'	'	'	'	'	'	2,878	2,716	4,465
Asset impairments	'	'	'	'	'	'	'	'	238	861	440
Interest expense	'	'	'	'	'	'	'	'	-6,784	-7,091	-9,860
Interest income	'	'	'	'	'	'	'	'	81	24	1
Income tax expense	'	'	'	'	'	'	'	'	6,104	-209	8,340
Operating income	'	'	'	'	'	'	'	'	6,165	9,853	1,849
Balance sheets:	'	'	'	'	'	'	'	'	'	'	'
Intangibles, net of amortization	34,316	'	'	'	7,384	'	'	'	34,316	7,384	9,633
Property and equipment, net	85,639	'	'	'	86,396	'	'	'	85,639	86,396	87,745
Total assets	507,141	'	'	'	455,345	'	'	'	507,141	455,345	454,738
Expenditures for long-lived assets:	'	'	'	'	'	'	'	'	'	'	'
Capital expenditures	'	'	'	'	'	'	'	'	25,451	23,843	24,304
Business dispositions	'	'	'	'	'	'	'	'	'	'	1,902
Europe	'	'	'	'	'	'	'	'	'	'	'
Statements of operations:	'	'	'	'	'	'	'	'	'	'	'
Net revenues	'	'	'	'	'	'	'	'	115,118	105,488	97,986
Depreciation	'	'	'	'	'	'	'	'	4,123	3,369	2,949
Amortization	'	'	'	'	'	'	'	'	509	1,265	1,640
Asset impairments	'	'	'	'	'	'	'	'	958	18	16
Interest expense	'	'	'	'	'	'	'	'	-342	-248	44
Interest income	'	'	'	'	'	'	'	'	4	19	28
Income tax expense	'	'	'	'	'	'	'	'	2,730	5,206	3,121
Operating income	'	'	'	'	'	'	'	'	25,927	27,279	26,739
Balance sheets:	'	'	'	'	'	'	'	'	'	'	'
Intangibles, net of amortization	41,213	'	'	'	0	'	'	'	41,213	0	1,273
Property and equipment, net	13,629	'	'	'	12,208	'	'	'	13,629	12,208	10,041
Total assets	148,892	'	'	'	59,283	'	'	'	148,892	59,283	55,826
Expenditures for long-lived assets:	'	'	'	'	'	'	'	'	'	'	'
Capital expenditures	'	'	'	'	'	'	'	'	3,361	5,802	2,846
Business dispositions	'	'	'	'	'	'	'	'	'	'	0
Asia Pacific	'	'	'	'	'	'	'	'	'	'	'
Statements of operations:	'	'	'	'	'	'	'	'	'	'	'
Net revenues	'	'	'	'	'	'	'	'	66,393	62,957	59,617
Depreciation	'	'	'	'	'	'	'	'	2,391	2,212	1,949
Amortization	'	'	'	'	'	'	'	'	109	0	260
Asset impairments	'	'	'	'	'	'	'	'	0	0	0
Interest expense	'	'	'	'	'	'	'	'	-26	172	-138
Interest income	'	'	'	'	'	'	'	'	32	6	17
Income tax expense	'	'	'	'	'	'	'	'	228	448	-2,875
Operating income	'	'	'	'	'	'	'	'	2,645	4,294	7,368
Balance sheets:	'	'	'	'	'	'	'	'	'	'	'
Intangibles, net of amortization	3,108	'	'	'	0	'	'	'	3,108	0	0
Property and equipment, net	6,456	'	'	'	6,009	'	'	'	6,456	6,009	5,663
Total assets	42,075	'	'	'	31,175	'	'	'	42,075	31,175	32,257
Expenditures for long-lived assets:	'	'	'	'	'	'	'	'	'	'	'
Capital expenditures	'	'	'	'	'	'	'	'	2,962	2,693	2,950
Business dispositions	'	'	'	'	'	'	'	'	'	'	$0

SUBSEQUENT_EVENTS_Details

SUBSEQUENT EVENTS (Details) (USD $)	12 Months Ended			1 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Mar. 17, 2014
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Subsequent Event
Subsequent Event [Line Items]	'	'	'	'
Shares repurchased (in shares)	100,000	3,200,000	'	97,754
Shares repurchased	$1,381	$27,892	$22,066	$1,100
Shares repurchased, average price per share	$10.54	$8.81	'	$11.53

SELECTED_QUARTERLY_FINANCIAL_D2

SELECTED QUARTERLY FINANCIAL DATA (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Segment Reporting [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Net revenues	$134,625	$130,570	$132,178	$129,492	$125,771	$125,892	$127,015	$126,603	$526,865	$505,281	$473,834
Cost of revenues	57,428	56,203	56,856	55,507	54,110	53,806	53,788	53,450	225,994	215,154	195,822
Gross profit	77,197	74,367	75,322	73,985	71,661	72,086	73,227	73,153	300,871	290,127	'
Operating income	3,078	8,582	11,506	11,571	10,253	8,690	11,395	11,088	34,737	41,426	35,956
Income (loss) from continuing operations	-1,280	4,845	8,108	7,181	9,416	5,720	6,693	6,226	18,854	28,055	16,888
Loss on discontinued operations	-120	-182	-133	-103	-131	-61	-226	-47	-538	-465	4,546
Net income	($1,400)	$4,663	$7,975	$7,078	$9,285	$5,659	$6,467	$6,179	$18,316	$27,590	$21,434
Basic net income (loss) per share	'	'	'	'	'	'	'	'	'	'	'
Continuing operations	($0.03)	$0.10	$0.18	$0.16	$0.20	$0.12	$0.14	$0.13	$0.41	$0.59	$0.34
Discontinued operations	$0	$0	$0	$0	$0	$0	$0	$0	($0.01)	($0.01)	$0.09
Net income (loss) per share	($0.03)	$0.10	$0.17	$0.15	$0.20	$0.12	$0.13	$0.13	$0.40	$0.58	$0.43
Diluted net income (loss) per share	'	'	'	'	'	'	'	'	'	'	'
Continuing operations	($0.03)	$0.10	$0.17	$0.15	$0.20	$0.12	$0.14	$0.13	$0.40	$0.58	$0.34
Discontinued operations	$0	$0	$0	$0	$0	$0	$0	$0	($0.01)	($0.01)	$0.09
Net income (loss) per share	($0.03)	$0.10	$0.17	$0.15	$0.20	$0.12	$0.13	$0.13	$0.39	$0.57	$0.43