Revenue and Related Contract Costs and Contract Liabilities | Note 2. Revenue and Related Contract Costs and Contract Liabilities GES’ performance obligations consist of services or product(s) outlined in a contract. While we often sign multi-year contracts for recurring events, the obligations for each occurrence are well defined and conclude upon the occurrence of each event. The obligations are typically the provision of services and/or sale of a product in connection with an exhibition, conference, or other event. GES’ revenue is earned over time over the duration of the event, but as a practical expedient we recognize revenue when we have a right to invoice at the close of the exhibition, conference, or corporate event, which typically lasts one to three days, or when a customer cancels a contract. We recognize revenue for consumer events over the duration of the event. We recognize revenue for products either upon delivery to the customer’s location, upon delivery to an event that we are serving, or when we have the right to invoice, generally at the close of the exhibition, conference, or corporate event, or when a customer cancels a contract. If a customer cancels a contract, then GES is generally contractually able to invoice the customer for contract costs that have been incurred by GES in preparing for the exhibition, conference, or corporate event. Payment terms are generally within 30-60 days and contain no significant financing components. Pursuit’s performance obligations are short-term in nature. They include the provision of a hotel room, an attraction admission, a chartered or ticketed bus or van ride, the fulfillment of travel planning itineraries, and/or the sale of food, beverage, or retail products. We recognize revenue when the service has been provided or the product has been delivered. When we extend credit, payment terms are generally within 30 days and contain no significant financing components. Contract Liabilities GES and Pursuit typically receive customer deposits prior to transferring the related product or service to the customer. We record these deposits as a contract liability, which are recognized as revenue upon satisfaction of the related contract performance obligation(s). GES also provides customer rebates and volume discounts to certain event organizers that we recognize as a reduction of revenue. We include these amounts in the Condensed Consolidated Balance Sheets under the captions “Contract liabilities” and “Other deferred items and liabilities.” Changes to contract liabilities are as follows: (in thousands) Balance at December 31, 2019 $ 50,796 Cash additions 130,018 Revenue recognized (162,954 ) Foreign exchange translation adjustment (84 ) Balance at September 30, 2020 $ 17,776 Contract Costs GES capitalizes certain incremental costs incurred in obtaining and fulfilling contracts. Capitalized costs principally relate to direct costs of materials and services incurred in fulfilling services of future exhibitions, conferences, and events, and also include up-front incentives and commissions incurred upon contract signing. We expense costs associated with preliminary contract activities (i.e. proposal activities) as incurred. Capitalized contract costs are expensed upon the transfer of the related goods or services and are included in cost of services or cost of products, as applicable. We include the deferred incremental costs of obtaining and fulfilling contracts in the Condensed Consolidated Balance Sheets under the captions “Current contract costs” and “Other investments and assets.” Changes to contract costs are as follows: (in thousands) Balance at December 31, 2019 $ 28,496 Additions 16,710 Expenses (22,774 ) Cancelled (9,840 ) Foreign exchange translation adjustment (479 ) Balance at September 30, 2020 $ 12,113 As of September 30, 2020, capitalized contract costs consisted of $1.2 million to obtain contracts and $10.9 million to fulfill contracts. We did not recognize an impairment loss with respect to capitalized contract costs during the three and nine months ended September 30, 2020 or 2019. Disaggregation of Revenue The following tables disaggregate GES and Pursuit revenue by major product line, timing of revenue recognition, and markets served: GES Three Months Ended September 30, 2020 (in thousands) GES North America GES EMEA Intersegment Eliminations Total Services: Core services $ 7,987 $ 2,003 $ — $ 9,990 Audio-visual 933 (40 ) — 893 Event technology 1,283 414 — 1,697 Intersegment eliminations — — (284 ) (284 ) Total services 10,203 2,377 (284 ) 12,296 Products: Core products 1,564 397 — 1,961 Total revenue $ 11,767 $ 2,774 $ (284 ) $ 14,257 Timing of revenue recognition: Services transferred over time $ 10,203 $ 2,377 $ (284 ) $ 12,296 Products transferred over time (1) 232 15 — 247 Products transferred at a point in time 1,332 382 — 1,714 Total revenue $ 11,767 $ 2,774 $ (284 ) $ 14,257 Markets: Exhibitions $ 4,890 $ 2,323 $ — $ 7,213 Conferences 1,099 367 — 1,466 Corporate events 4,537 67 — 4,604 Consumer events 1,241 17 — 1,258 Intersegment eliminations — — (284 ) (284 ) Total revenue $ 11,767 $ 2,774 $ (284 ) $ 14,257 ( 1 ) GES’ graphics product revenue is earned over time over the duration of the event as it is considered a part of the single performance obligation satisfied over time. Nine Months Ended September 30, 2020 (in thousands) GES North America GES EMEA Intersegment Eliminations Total Services: Core services $ 225,414 $ 33,350 $ — $ 258,764 Audio-visual 18,661 3,549 — 22,210 Event technology 7,946 4,126 — 12,072 Intersegment eliminations — — (3,258 ) (3,258 ) Total services 252,021 41,025 (3,258 ) 289,788 Products: Core products 21,402 11,071 — 32,473 Total revenue $ 273,423 $ 52,096 $ (3,258 ) $ 322,261 Timing of revenue recognition: Services transferred over time $ 252,021 $ 41,025 $ (3,258 ) $ 289,788 Products transferred over time (1) 11,035 2,407 — 13,442 Products transferred at a point in time 10,367 8,664 — 19,031 Total revenue $ 273,423 $ 52,096 $ (3,258 ) $ 322,261 Markets: Exhibitions $ 203,671 $ 39,001 $ — $ 242,672 Conferences 39,626 7,618 — 47,244 Corporate events 24,012 5,308 — 29,320 Consumer events 6,114 169 — 6,283 Intersegment eliminations — — (3,258 ) (3,258 ) Total revenue $ 273,423 $ 52,096 $ (3,258 ) $ 322,261 ( 1 ) GES’ graphics product revenue is earned over time over the duration of the event as it is considered a part of the single performance obligation satisfied over time. Three Months Ended September 30, 2019 (in thousands) GES North America GES EMEA Intersegment Eliminations Total Services: Core services $ 148,722 $ 20,539 $ — $ 169,261 Audio-visual 18,742 4,402 — 23,144 Event technology 4,760 1,414 — 6,174 Intersegment eliminations — — (5,724 ) (5,724 ) Total services 172,224 26,355 (5,724 ) 192,855 Products: Core products 12,900 12,945 — 25,845 Total revenue $ 185,124 $ 39,300 $ (5,724 ) $ 218,700 Timing of revenue recognition: Services transferred over time $ 172,224 $ 26,355 $ (5,724 ) $ 192,855 Products transferred over time (1) 10,558 2,305 — 12,863 Products transferred at a point in time 2,342 10,640 — 12,982 Total revenue $ 185,124 $ 39,300 $ (5,724 ) $ 218,700 Markets: Exhibitions $ 79,589 $ 29,140 $ — $ 108,729 Conferences 60,537 4,938 — 65,475 Corporate events 39,370 5,020 — 44,390 Consumer events 5,628 202 — 5,830 Intersegment eliminations — — (5,724 ) (5,724 ) Total revenue $ 185,124 $ 39,300 $ (5,724 ) $ 218,700 (1) Nine Months Ended September 30, 2019 (in thousands) GES North America GES EMEA Intersegment Eliminations Total Services: Core services $ 531,485 $ 86,715 $ — $ 618,200 Audio-visual 61,323 15,171 — 76,494 Event technology 23,368 6,501 — 29,869 Intersegment eliminations — — (14,731 ) (14,731 ) Total services 616,176 108,387 (14,731 ) 709,832 Products: Core products 50,649 48,086 — 98,735 Total revenue $ 666,825 $ 156,473 $ (14,731 ) $ 808,567 Timing of revenue recognition: Services transferred over time $ 616,176 $ 108,387 $ (14,731 ) $ 709,832 Products transferred over time (1) 33,601 10,595 — 44,196 Products transferred at a point in time 17,048 37,491 — 54,539 Total revenue $ 666,825 $ 156,473 $ (14,731 ) $ 808,567 Markets: Exhibitions $ 349,106 $ 119,189 $ — $ 468,295 Conferences 195,635 17,170 — 212,805 Corporate events 102,525 19,165 — 121,690 Consumer events 19,559 949 — 20,508 Intersegment eliminations — — (14,731 ) (14,731 ) Total revenue $ 666,825 $ 156,473 $ (14,731 ) $ 808,567 (1) Pursuit Three Months Ended Nine Months Ended September 30, September 30, (in thousands) 2020 2019 2020 2019 Services: Admissions $ 12,229 $ 49,353 $ 17,865 $ 76,034 Accommodations 18,021 41,292 23,994 56,636 Transportation 445 6,868 2,513 12,817 Travel planning 855 2,004 1,484 4,107 Intersegment eliminations (144 ) (671 ) (261 ) (1,355 ) Total services revenue 31,406 98,846 45,595 148,239 Products: Food and beverage 6,783 19,333 9,047 28,903 Retail operations 10,626 16,864 12,960 23,977 Total products revenue 17,409 36,197 22,007 52,880 Total revenue $ 48,815 $ 135,043 $ 67,602 $ 201,119 Timing of revenue recognition: Services transferred over time $ 31,406 $ 98,846 $ 45,595 $ 148,239 Products transferred at a point in time 17,409 36,197 22,007 52,880 Total revenue $ 48,815 $ 135,043 $ 67,602 $ 201,119 Markets: Banff Jasper Collection $ 26,395 $ 75,337 $ 39,234 $ 116,433 Alaska Collection 5,436 26,909 6,167 39,287 Glacier Park Collection 14,929 28,098 16,813 36,296 FlyOver 2,055 4,699 5,388 9,103 Total revenue $ 48,815 $ 135,043 $ 67,602 $ 201,119 |