CONTACTS:
Mary Ellen Keating
Corporate Communications
Barnes & Noble, Inc.
(212) 633-3323
mkeating@bn.com
BARNES & NOBLE DETECTS TAMPERING WITH PIN PAD DEVICES AT STORES
October 24, 2012; New York – Barnes & Noble has detected tampering with PIN pad devices used in 63 of its stores. Upon detecting evidence of tampering, which was limited to one compromised PIN pad in each of the affected stores, Barnes & Noble discontinued use of all PIN pads in its nearly 700 stores nationwide. The company also notified federal law enforcement authorities, and has been supporting a federal government investigation into the matter.
Barnes & Noble has completed an internal investigation that involved the inspection and validation of every PIN pad in every store. The tampering, which affected fewer than 1% of pin pads in Barnes & Noble stores, was a sophisticated criminal effort to steal credit card information, debit card information, and debit card PIN numbers from customers who swiped their cards through PIN pads when they made purchases. This situation involved only purchases in which a customer swiped a credit or debit card in a store using one of the compromised PIN pads.
The company emphasized that its customer database is secure. Purchases on Barnes & Noble.com, NOOK and NOOK mobile apps were not affected. The member database was also not affected. None of the affected PIN pads was discovered at Barnes & Noble College Bookstores.
Barnes & Noble is continuing to assist federal law enforcement authorities in this matter. In addition, the company is working with banks, payment card brands and issuers to identify accounts that may have been compromised, so banks and issuers can employ enhanced fraud security measures on potentially impacted accounts.
The criminals planted bugs in the tampered pin pad devices, allowing for the capture of credit card and pin numbers. Barnes & Noble disconnected all pin pads from its stores nationwide by close of business September 14, and customers can securely shop with credit cards through the company’s cash registers. Barnes & Noble said it is committed to providing customers with a safe shopping environment.
Tampered pin pads were discovered from stores in the following states: CA, CT, FL, NJ, NY, IL, MA, PA, RI. A complete list of specific stores follows.
| Store Address | City | State | Zip |
| 4735 Commons Way | Calabasas | CA | 91302 |
| 2470 Tuscany Street Suite 101 | Corona | CA | 92881 |
| 2015 Birch Road Suite 700 | Chula Vista | CA | 91915 |
| 313 Corte Madera Town Center | Corte Madera | CA | 94925 |
| 5604 Bay Street | Emeryville | CA | 94608 |
| 810 West Valley Parkway | Escondido | CA | 92025 |
| 1315 E. Gladstone Street | Glendora | CA | 91740 |
| 5183 Montclair Plaza Lane | Montclair | CA | 91763 |
| 894 Marsh St Bldg G | San Luis Obispo | CA | 93401 |
| 2615 Vista Way | Oceanside | CA | 92054 |
| 72-840 Highway 111 Suite 425 | Palm Desert | CA | 92260 |
| 27460 West Lugonia Ave | Redlands | CA | 92374 |
| 1150 El Camino Real Space 277 | San Bruno | CA | 94066 |
| 10775 Westview Parkway | San Diego | CA | 92126 |
| 3600 Stevens Creek Blvd | San Jose | CA | 95117 |
| 11 West Hillsdale Blvd. | San Mateo | CA | 94403 |
| 9938 Mission Gorge Road | Santee | CA | 92071 |
| 40570 Winchester Rd | Temecula | CA | 92591 |
| 4820 Telephone Road | Ventura | CA | 93003 |
| 1149 S. Main St. | Walnut Creek | CA | 94596 |
| 470 Universal Drive North | North Haven | CT | 06473 |
| 100 Greyrock Place Suite H009 | Stamford | CT | 06901 |
| 60 Isham Road | W. Hartford | CT | 06107 |
| 18711 NE Biscayne Blvd | Aventura | FL | 33180 |
| 333 N. Congress Avenue | Boynton Beach | FL | 33436 |
| 152 Miracle Mile | Coral Gables | FL | 33134 |
| 1900 W International Spdway | Daytona Beach | FL | 32114 |
| 2051 N. Federal Highway | Fort Lauderdale | FL | 33305 |
| 12405 N Kendall Drive | Miami | FL | 33186 |
| 11380 Legacy Ave | Palm Beach Gardens | FL | 33410 |
| 14572 SW 5th St Suite 10140 | Pembroke Pines | FL | 33027 |
| 11820 Pines Blvd | Pembroke Pines | FL | 33026 |
| 5701 Sunset Drive Suite 196 | S. Miami | FL | 33143 |
| 700 Rosemary Ave Unit #104 | West Palm Beach | FL | 33401 |
| 1441 West Webster Avenue | Chicago | IL | 60614 |
| 1130 North State Street | Chicago | IL | 60610 |
| 5380 Route 14 | Crystal Lake | IL | 60014 |
| 20600 North Rand Road | Deer Park | IL | 60010 |
| 728 North Waukegan Road | Deerfield | IL | 60015 |
| 1630 Sherman Avenue | Evanston | IL | 60201 |
| 1468 Springhill Mall Blvd | W. Dundee | IL | 60118 |
| 170 Boylston Street | Chestnut Hill | MA | 02467 |
| 96 Derby Street Suite 300 | Hingham | MA | 02043 |
| 82 Providence Highway | East Walpole | MA | 2032 |
| 395 Route 3 East | Clifton | NJ | 07014 |
| 55 Parsonage Road | Edison | NJ | 08837 |
| 2134 State Highway 35 | Holmdel | NJ | 07733 |
| 4831 US Hwy 9 | Howell | NJ | 07731 |
| 23-80 Bell Blvd. | Bayside | NY | 11360 |
| 176-60 Union Turnpike | Fresh Meadows | NY | 11366 |
| 1542 Northern Blvd | Manhasset | NY | 11030 |
| 160 E 54th Street (Citicorp) | New York | NY | 10022 |
| 2289 Broadway | New York | NY | 10024 |
| 33 East 17th Street (Union Square) | New York | NY | 10003 |
| 555 Fifth Ave | New York | NY | 10017 |
| 2245 Richmond Avenue | Staten Island | NY | 10314 |
| 230 Main St | White Plains | NY | 10601 |
| 97 Warren Street | New York | NY | 10007 |
| 100 West Bridge Street | Homestead | PA | 15120 |
| 800 Settlers Ridge Center Drive | Pittsburgh | PA | 15205 |
| 1311 West Main Road | Middleton | RI | 02842 |
| 371 Putnam Pike Suite 330 | Smithfield | RI | 02917 |
| 1350-B Bald Hill Rd | Warwick | RI | 02886 |
As a precaution, customers and employees who have swiped their cards at any of the Barnes & Noble stores with affected PIN pads should take the following steps:
Debit Card Users:
| ● | | Change the PIN numbers on their debit cards |
| | | |
| ● | | Review their accounts for unauthorized transactions |
| | | |
| ● | | Notify their banks immediately if they discover any unauthorized purchases or withdrawals |
| | | |
| Credit Card Users: |
| | | |
| ● | | Review their statements for any unauthorized transactions |
| | | |
| ● | | Notify their card-issuing banks if they discover any unauthorized purchases or cash advances |
For additional information and updates, visit the Barnes & Noble website at www.barnesandnobleinc.com. Customers may also call 1-888-471-7809, between the hours 8:00 AM and 8:00 PM Eastern Standard Time, with questions.
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