All our businesses enjoy strong potential for growth. We estimate this at more than 380 billion in the countries where we operate. Hence, we benefit from considerable capacity for organic development. For the current fiscal year and the next two years, we are committed to driving 15% to 20% average annual growth in net recurring earnings per share at constant exchange rates. We will generate this growth in three ways. - Continuing to focus on our four strategic priorities.
- Develop synergies by coordinating purchases at national and worldwide levels, re-engineering our country organizations, developing awareness of Sodexho as a global brand, promoting the exchange of skills and best practices, forging international partnerships with clients, and fostering a culture of innovation.
- Speed up organic growth by organizing large country operations into autonomous client segments, each headed by an entrepreneur and supported by integrated support functions. We are also strengthening our large account capabilities, broadening our food services offer with vending and take-out sales, directors' tables, branded concepts and merchandising, and developing our multi-services offer to respond more effectively to client needs.
- Focus on cash flow by linking bonuses for executives and their teams to generating cash flow.
- Encourage communication and transparency, to create competitive advantage by sharing information quickly and effectively throughout the Group.
- Enhancing food quality and safety across the procurement chain
Since its creation in 1966, Sodexho has always been sensitive to food safety and health concerns. In France, the origin of locally sourced foodstuffs has been controlled since January 1996 through the use of dedicated procurement channels. In November 1999, a Food Safety Committee was formed to anticipate and manage food-safety risks. The Committee is composed of four prominent professors and doctors specialized in nutrition and food safety. - Inventing a new vision, a new ambition and a new mission
Our core food services business runs the risk of becoming entirely price-driven. The trend among some of our large international corporate clients to put contracts out to bid and to assign purchasing departments to negotiate could result in underpaid staff with diminishing skills and uninspiring, increasingly low value-added services.We are faced with the same threat in the Education and Healthcare segments. Local officials and local authorities feel their duty is to negotiate services at the lowest possible price. However, the drawbacks of the approach have been highlighted by the recent public outcry in Europe about so-called "mad cow disease". At the same time, the customers who live or work in the facilities we manage want us to make their daily lives more pleasant in every way possible. They want to eat well and get the best value for their money. They want live or work in a nice environment, with spaces where they can get away to relax or enjoy themselves. It has been scientifically proven that better living conditions increase employee productivity, lengthen children's classroom attention spans and help the sick recover faster. We refuse to increase market share by offering prices so low we can't deliver high quality services. We refuse to expand by offering commodity services, because our mission is to "improve the quality of daily life" for every child, student, employee, patient or senior in every establishment where we provide services. Implementing our new vision will not happen overnight; it will require years of sustained commitment.
We will successfully meet this new challenge by focusing on the following processes: |