KeyCorp (KEY) 8-K Keycorp Reports Fourth Quarter and 2003 Earnings

Exhibit 99.1

Media Contact:	John Fuller 216.689.8140	Analyst Contact:	Vernon L. Patterson 216.689.0520
Key Media Newsroom:	www.Key.com/newsroom	Investor Relations Information:	www.Key.com/ir

FOR IMMEDIATE RELEASE

KEYCORP REPORTS FOURTH QUARTER AND 2003 EARNINGS

• EPS of $0.55 for the fourth quarter and $2.12 for the full year

• Net interest margin up; loan growth remains challenging

• Core deposits increase for the sixth consecutive quarter

• Expenses unchanged despite higher severance costs

• Continued improvement in asset quality

• Strong capital position; 4 million shares repurchased

CLEVELAND, January 16, 2004- KeyCorp (NYSE: KEY) today announced fourth quarter net income of $234 million, or $0.55 per diluted common share. These results compare with net income of $227 million, or $0.53 per share, for the third quarter of 2003, and $245 million, or $0.57 per share, for the fourth quarter of 2002.

     Key’s 2003 net income was $903 million, or $2.12 per diluted common share, compared with $976 million, or $2.27 per share in 2002.

     “Key reported solid fourth quarter financial results,” said Chairman and Chief Executive Officer Henry L. Meyer III. “We improved our net interest margin, continued to grow core deposits, had a stronger performance from our market-sensitive businesses and managed our expenses effectively. Although we saw no improvement in commercial loan growth during the quarter, we were encouraged by the continued steady growth in our commercial lease financing and home equity lending businesses.

     “In addition, Key’s asset quality trends remain positive. Nonperforming loans fell by $101 million, marking the fifth consecutive quarterly decrease.

     “We are optimistic that 2004 results will be better than 2003’s, given the positive momentum gained in the fourth quarter and a gradually improving economy. For 2004, we expect earnings to be in the range of $.52 to $.55 per share for the first quarter and $2.25 to $2.35 per share for the full year.”

SUMMARY OF CONSOLIDATED RESULTS

     Taxable-equivalent net interest income improved modestly to $693 million for the fourth quarter of 2003 from $690 million in the previous quarter. Key’s net interest margin of 3.78% rose 5 basis points, while average earning assets decreased by $510 million. Declines in the levels of commercial loans and securities more than offset continued growth in commercial lease financing and home equity lending. Compared with the fourth quarter of 2002, taxable-equivalent net interest income decreased by $31 million, as the negative effect of a lower net interest margin more than offset the effect of a 1% increase in average earning assets.

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
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     Key’s noninterest income was $466 million for the fourth quarter of 2003, up from $463 million for the third quarter. Stronger financial markets contributed to a $16 million increase in investment banking income and an $8 million increase in income from trust and investment services. Noninterest income also benefited from a $10 million decrease in losses incurred on the residual values of leased vehicles and equipment. These positive results were offset in part by a $10 million decrease in income from dealer trading and derivatives and a $17 million reduction in net gains from loan securitizations and sales; third quarter results benefited from Key’s annual education loan securitization. Compared with the year-ago quarter, noninterest income grew by $20 million, reflecting a $12 million decrease in net losses incurred on the residual values of leased vehicles and equipment. In addition, Key had $8 million of net gains from principal investing in the fourth quarter of 2003, compared with $13 million of net losses in the fourth quarter of 2002. These improvements were partially offset by lower income from service charges on deposit accounts.

     Noninterest expense was $698 million for the fourth quarter of 2003 and essentially unchanged from the prior quarter, despite a $9 million increase in severance expense. Compared with the fourth quarter of 2002, noninterest expense grew by $30 million, or 4%. A $25 million rise in personnel expense accounted for most of the growth from the year-ago quarter with the largest increases occurring in pension costs (up $7 million), stock-based compensation (up $6 million) and severance expense (up $5 million).

ASSET QUALITY

     Key’s provision for loan losses was $123 million for the fourth quarter of 2003, equal to that for the third quarter of 2003 and down from $147 million for the year-ago quarter.

     Net loan charge-offs for the quarter totaled $123 million, or 0.78% of average loans, compared with $123 million, or 0.77%, for the previous quarter and $186 million, or 1.18%, for the year-ago quarter. Included in fourth quarter 2002 net charge-offs are $39 million of losses charged to the now depleted portion of Key’s allowance for loan losses that had been segregated in connection with management’s decision to discontinue many credit-only relationships in the leveraged financing and nationally syndicated lending businesses and to facilitate sales of distressed loans in other portfolios.

     During the fourth quarter of 2003, Key’s nonperforming loans decreased by $101 million to $694 million, primarily due to reductions in the middle market, large corporate, structured finance and commercial real estate portfolios. Nonperforming loans represented 1.11% of loans outstanding at December 31, 2003, down from 1.27% at September 30, 2003, and 1.51% at December 31, 2002. Key’s allowance for loan losses stood at $1.4 billion, or 2.24% of loans outstanding at both December 31, 2003, and September 30, 2003, compared with $1.5 billion, or 2.32% at December 31, 2002. At December 31, 2003, the allowance for loan losses represented 203% of nonperforming loans, compared with 177% at September 30, 2003, and 154% a year ago.

CAPITAL

     Key’s capital ratios continued to exceed all “well-capitalized” regulatory benchmarks at December 31, 2003. During the fourth quarter, risk-based capital ratios for certain prior periods were restated to reflect a more precise risk weighting of certain loans and a more precise measurement and risk weighting of unfunded commitments.

     Key’s tangible equity to tangible assets ratio was 6.94% at both December 31, 2003, and September 30, 2003, compared with 6.73% at December 31, 2002. This ratio is currently above management’s targeted range of 6.25% to 6.75%.

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
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     Key’s strong capital position provides the company with the flexibility to take advantage of future investment opportunities and to repurchase shares when appropriate. During the fourth quarter, Key repurchased 4 million of its common shares under an authorization that allows for the repurchase of up to 25 million shares. At December 31, 2003, there were 21 million shares remaining for repurchase under that authorization. Share repurchases and other activities that caused the change in Key’s outstanding common shares over the past five quarters are summarized in the table below.

Summary of Changes in Common Shares Outstanding

in thousands	4Q03			3Q03			2Q03			1Q03			4Q02
Shares outstanding at beginning of period		419,266			421,074			422,783			423,944			424,864
Issuance of shares under employee benefit and dividend reinvestment plans		1,228			692			1,291			839			300
Repurchase of common shares		(4,000	)		(2,500	)		(3,000	)		(2,000	)		(1,220	)
Shares outstanding at end of period		416,494			419,266			421,074			422,783			423,944

LINE OF BUSINESS RESULTS

     The following table summarizes the contribution made by each major business group to Key’s taxable-equivalent revenue and net income for the periods presented. The specific lines of business that comprise each of the major business groups are described under the heading “Line of Business Descriptions.” For more detailed financial information pertaining to each business group and its respective lines of business, see the last three pages of this release.

Major Business Groups

										Percent change 4Q03 vs.
dollars in millions	4Q03			3Q03			4Q02			3Q03			4Q02
Revenue (taxable equivalent)
Consumer Banking	$	595		$	616		$	575			(3.4	)%		3.5	%
Corporate and Investment Banking		415			385			407			7.8			2.0
Investment Management Services		219			208			210			5.3			4.3
Other Segments		(36	)		(26	)		1			(38.5	)		N/M
Total segments		1,193			1,183			1,193			.8			—
Reconciling Items		(34	)		(30	)		(23	)		(13.3	)		(47.8	)
Total	$	1,159		$	1,153		$	1,170			.5			(.9	)
Net income (loss)
Consumer Banking	$	108		$	120		$	101			(10.0	)%		6.9	%
Corporate and Investment Banking		110			97			100			13.4			10.0
Investment Management Services		33			26			30			26.9			10.0
Other Segments		(15	)		(11	)		9			(36.4	)		N/M
Total segments		236			232			240			1.7			(1.7	)
Reconciling Items		(2	)		(5	)		5			60.0			N/M
Total	$	234		$	227		$	245			3.1			(4.5	)

N/M = Not Meaningful

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
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Consumer Banking

										Percent change 4Q03 vs.
dollars in millions	4Q03			3Q03			4Q02			3Q03			4Q02
Summary of operations
Net interest income (TE)	$	477		$	475		$	455			.4	%		4.8	%
Noninterest income		118			141			120			(16.3	)		(1.7	)
Total revenue (TE)		595			616			575			(3.4	)		3.5
Provision for loan losses		68			70			77			(2.9	)		(11.7	)
Noninterest expense		354			355			336			(.3	)		5.4
Income before income taxes (TE)		173			191			162			(9.4	)		6.8
Allocated income taxes and TE adjustments		65			71			61			(8.5	)		6.6
Net income	$	108		$	120		$	101			(10.0	)		6.9
Percent of consolidated net income		46	%		53	%		41	%		N/A			N/A
Average balances
Loans	$	29,160		$	29,100		$	27,864			.2	%		4.7	%
Total assets		31,560			31,505			30,201			.2			4.5
Deposits		34,945			34,999			33,910			(.2	)		3.1

TE = Taxable Equivalent, N/A = Not Applicable

Additional Consumer Banking Data										Percent change 4Q03 vs.
dollars in millions	4Q03			3Q03			4Q02			3Q03			4Q02
Average deposits outstanding
Noninterest-bearing	$	5,680		$	5,704		$	5,350			(.4	)%		6.2	%
Money market deposit accounts and other savings		15,661			15,576			13,609			.5			15.1
Time		13,604			13,719			14,951			(.8	)		(9.0	)
Total deposits	$	34,945		$	34,999		$	33,910			(.2	)		3.1
Home equity loans
Retail Banking and Small Business:
Average balance	$	8,340		$	8,257		$	7,465
Average loan-to-value ratio		72	%		72	%		72	%
Percent first lien positions		59			58			51
National Home Equity:
Average balance	$	5,193		$	5,164		$	4,887
Average loan-to-value ratio		74	%		74	%		80	%
Percent first lien positions		82			82			79
Other data
On-line clients/household penetration		768,106 / 39	%		722,172 / 37	%		575,894 / 32	%
KeyCenters		906			900			910
Automated teller machines		2,167			2,158			2,165

     Net income for Consumer Banking was $108 million for the fourth quarter of 2003, representing a $7 million increase from the year-ago quarter. The increase was due primarily to growth in taxable-equivalent net interest income and a lower provision for loan losses, offset in part by higher noninterest expense.

     Taxable-equivalent net interest income grew by $22 million, or 5%, from the fourth quarter of 2002, due largely to an improved interest rate spread on earning assets; a 5% increase in average loans outstanding, primarily in the home equity portfolio; and a higher level of average core deposits. The positive effects of these factors were offset in part by the adverse effect of a less favorable interest rate spread on deposits.

     Noninterest income decreased by $2 million, or 2%, due primarily to a reduction in service charges on deposit accounts generated by the Retail Banking line of business. The decrease in deposit service charges resulted from lower overdraft fees, as well as the introduction of free checking products during the second half of 2002. This adverse change was substantially offset by an increase in net gains from loan securitizations and sales.

     Noninterest expense rose by $18 million, or 5%, from the fourth quarter of 2002. Most of the increase was attributable to costs associated with other real estate owned, personnel expense and various indirect charges.

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January 16, 2004
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     The provision for loan losses decreased by $9 million, or 12%, as a result of improved asset quality in the Indirect Lending and Retail Banking businesses.

Corporate and Investment Banking

										Percent change 4Q03 vs.
dollars in millions	4Q03			3Q03			4Q02			3Q03			4Q02
Summary of operations
Net interest income (TE)	$	268		$	260		$	262			3.1	%		2.3	%
Noninterest income		147			125			145			17.6			1.4
Total revenue (TE)		415			385			407			7.8			2.0
Provision for loan losses		49			48			67			2.1			(26.9	)
Noninterest expense		190			182			181			4.4			5.0
Income before income taxes (TE)		176			155			159			13.5			10.7
Allocated income taxes and TE adjustments		66			58			59			13.8			11.9
Net income	$	110		$	97		$	100			13.4			10.0
Percent of consolidated net income		47	%		43	%		41	%		N/A			N/A
								��
Average balances
Loans	$	27,244		$	27,784		$	28,665			(1.9	)%		(5.0	)%
Total assets		31,721			31,966			32,551			(.8	)		(2.5	)
Deposits		4,838			4,621			3,926			4.7			23.2

TE = Taxable Equivalent, N/A = Not Applicable

     Net income for Corporate and Investment Banking was $110 million for the fourth quarter of 2003, up from $100 million for the same period last year. A significant reduction in the provision for loan losses and an increase in taxable-equivalent net interest income drove the improvement, and more than offset an increase in noninterest expense.

     Taxable-equivalent net interest income increased by $6 million, or 2%, from the fourth quarter of 2002, due primarily to a more favorable interest rate spread on earning assets and a higher level of average core deposits. The positive effects of these factors were offset in part by a less favorable interest rate spread on deposits and other funding sources; and a decrease in average loans outstanding. Although the overall demand for commercial loans remained soft, commercial lease financing receivables increased for the tenth consecutive quarter and grew by $687 million, or 10%, from the fourth quarter of 2002.

     Noninterest income increased by $2 million, or 1%, due largely to an increase in non-yield-related loan fees. In addition, the Key Equipment Finance line of business recorded net gains from the residual values of leased equipment in the fourth quarter, compared with net losses a year ago. These positive results were offset partially by a reduction in net gains from loan sales in the KeyBank Real Estate Capital line and a decrease in investment banking and capital markets income in Corporate Banking.

     Noninterest expense rose by $9 million, or 5%, due to increases in personnel expense and various indirect charges.

     The provision for loan losses decreased by $18 million, or 27%, as a result of improved asset quality in the Key Equipment Finance line of business.

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January 16, 2004
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Investment Management Services

										Percent change 4Q03 vs.
dollars in millions	4Q03			3Q03			4Q02			3Q03			4Q02
Summary of operations
Net interest income (TE)	$	65		$	65		$	61			—	%		6.6	%
Noninterest income		154			143			149			7.7			3.4
Total revenue (TE)		219			208			210			5.3			4.3
Provision for loan losses		6			5			3			20.0			100.0
Noninterest expense		160			161			159			(.6	)		.6
Income before income taxes (TE)		53			42			48			26.2			10.4
Allocated income taxes and TE adjustments		20			16			18			25.0			11.1
Net income	$	33		$	26		$	30			26.9			10.0
Percent of consolidated net income		14	%		11	%		12	%		N/A			N/A
Average balances
Loans	$	5,151		$	5,100		$	4,890			1.0	%		5.3	%
Total assets		6,219			6,310			5,937			(1.4	)		4.7
Deposits		6,779			6,382			4,724			6.2			43.5

TE = Taxable Equivalent, N/A = Not Applicable

Additional Investment Management Services Data
dollars in billions	4Q03		3Q03		4Q02
Assets under management	$	68.7	$	65.0	$	61.7
Nonmanaged and brokerage assets		66.4		63.4		65.0

     Net income for Investment Management Services was $33 million for the fourth quarter of 2003, up from $30 million for the fourth quarter of last year. The increase was attributable to growth in both taxable-equivalent net interest income and noninterest income, and was offset in part by a higher provision for loan losses.

     Taxable-equivalent net interest income rose by $4 million, or 7%, from the fourth quarter of 2002, due primarily to strong growth in average core deposits. The positive effect of this growth was moderated, however, by the adverse effect of a less favorable interest rate spread on deposits and other funding sources.

     Noninterest income rose by $5 million, or 3%, due to a rise in the market value of assets under management, a higher level of brokerage commissions and the implementation of various pricing initiatives during 2003. These positive factors were offset in part by a decline in revenue resulting from the June 2002 sale of the 401(k) plan recordkeeping business.

     The provision for loan losses rose by $3 million, reflecting a higher level of net charge-offs in the McDonald Financial Group.

Other Segments

     Other segments consist of primarily Treasury, Principal Investing and the net effect of funds transfer pricing. These segments generated a net loss of $15 million for the fourth quarter of 2003, compared with net income of $9 million for the same period last year. The unfavorable change was due primarily to the net effect of funds transfer pricing. Internal rates used to assign credit for new deposits generated by the lines of business were higher than the yields available on various investment opportunities at the time. The decrease in earnings attributable to funds transfer pricing was offset in part by an improvement in principal investing results. For the fourth quarter of 2003, Key had net principal investing gains of $8 million ($5 million after tax), compared with net losses of $13 million ($8 million after tax) for the year-ago quarter.

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 7

Line of Business Descriptions

Consumer Banking

Retail Bankingprovides individuals with branch-based deposit and investment products; and personal finance services and loans, including residential mortgages, home equity and various types of installment loans.

Small Businessprovides businesses that have annual sales revenues of $10 million or less with deposit, investment and credit products, and business advisory services.

Consumer Financeincludes: Indirect Lending and National Home Equity.

Indirect Lending offers automobile and marine loans to consumers through dealers, and finances inventory for automobile and marine dealers. This business unit also provides education loans, insurance and interest-free payment plans to students and their parents.

National Home Equity provides both prime and nonprime mortgage and home equity loan products to individuals. These products originate outside of Key’s retail branch system. This business unit also works with mortgage brokers and home improvement contractors to provide home equity and home improvement solutions.

Corporate and Investment Banking

Corporate Bankingprovides an array of products and services to large corporations, middle-market companies, financial institutions and government organizations. These products and services include: financing, treasury management, investment banking, derivatives and foreign exchange, debt and equity trading, and syndicated finance.

KeyBank Real Estate Capitalprovides construction and interim lending, permanent debt placements and servicing, and equity and investment banking services to developers, brokers and owner-investors. This line of business deals exclusively with nonowner-occupied properties (i.e., generally properties for which the owner occupies less than 60% of the premises).

Key Equipment Financemeets the equipment leasing needs of companies worldwide and provides equipment manufacturers, distributors and resellers with financing options for their clients. Lease financing receivables and related revenues are assigned to other lines of business (primarily Corporate Banking), if those businesses are principally responsible for maintaining the relationship with the client.

Investment Management Services

Investment Management Servicesincludes: Victory Capital Management and McDonald Financial Group.

Victory Capital Management manages or gives advice regarding investment portfolios for a national client base, including corporations, labor unions, not-for-profit organizations, governments and individuals. These portfolios may be managed in separate accounts, common funds or the Victory family of mutual funds.

McDonald Financial Group offers financial, estate and retirement planning and asset management services to assist high-net-worth clients with their banking, brokerage, trust, portfolio management, insurance, charitable giving and related needs.

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 8

     Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $84 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through 906 KeyCenters and offices; a network of 2,167 ATMs; telephone banking centers (1.800.KEY2YOU); and a Web site, Key.com,® that provides account access and financial products 24 hours a day.

Notes to Editors:

A live Internet broadcast of KeyCorp’s conference call to discuss quarterly earnings and currently anticipated earnings trends and to answer analysts’ questions can be accessed through the Investor Relations section atwww.Key.com/irat 9:00 a.m. ET, on Friday, January 16, 2004. A tape of the call will be available through January 23.

For up-to-date company information, media contacts and facts and figures about Key’s lines of business visit our Media Newsroom atwww.Key.com/newsroom.

This news release contains forward-looking statements about issues like anticipated earnings outlook, asset quality trends and anticipated improvement in profitability and competitiveness. Forward-looking statements by their nature are subject to assumptions, risks and uncertainties. Actual results could differ materially from those contained in or implied by such forward-looking statements for a variety of factors including: changes in interest rates; failure of the economy to continue to recover which could materially impact credit quality trends and the ability to generate loans; failure of the capital markets to function consistent with customary levels; delay in or inability to execute strategic initiatives designed to grow revenues and/or manage expenses; consummation of significant business combinations or divestitures; new legal obligations or restrictions or unfavorable resolution of litigation; further disruption in the economy and the general business climate as a result of terrorist activities or military actions; and changes in accounting, tax or regulatory practices or requirements.

###

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 9

Financial Highlights
(dollars in millions, except per share amounts)

	Three months ended
	12-31-03			9-30-03			12-31-02
Summary of operations
Net interest income (TE)	$	693		$	690		$	724
Noninterest income		466			463			446
Total revenue (TE)		1,159			1,153			1,170
Provision for loan losses		123			123			147
Noninterest expense		698			699			668
Net income		234			227			245
Per common share
Net income	$	.56		$	.54		$	.58
Net income — assuming dilution		.55			.53			.57
Cash dividends paid		.305			.305			.30
Book value at period end		16.73			16.64			16.12
Market price at period end		29.32			25.57			25.14
Performance ratios
Return on average total assets		1.11	%		1.06	%		1.17	%
Return on average equity		13.37			13.06			14.46
Net interest margin (TE)		3.78			3.73			3.98
Capital ratios at period end
Equity to assets		8.25	%		8.26	%		8.02	%
Tangible equity to tangible assets		6.94			6.94			6.73
Tier 1 risk-based capitala		8.29			8.23			7.74
Total risk-based capitala		12.53			12.48			12.11
Leveragea		8.55			8.37			8.16
Asset quality
Net loan charge-offs	$	123		$	123		$	186
Net loan charge-offs to average loans		.78	%		.77	%		1.18	%
Allowance for loan losses	$	1,406		$	1,405		$	1,452
Allowance for loan losses to period-end loans		2.24	%		2.24	%		2.32	%
Allowance for loan losses to nonperforming loans		202.59			176.73			153.98
Nonperforming loans at period end	$	694		$	795		$	943
Nonperforming assets at period end		753			862			993
Nonperforming loans to period-end loans		1.11	%		1.27	%		1.51	%
Nonperforming assets to period-end loans plus OREO and other nonperforming assets		1.20			1.37			1.59
Other data
Average full-time equivalent employees		19,618			20,059			20,485
KeyCenters		906			900			910
Taxable-equivalent adjustment	$	22		$	13		$	12

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 10

Financial Highlights (continued)
(dollars in millions, except per share amounts)

	Twelve months ended
	12-31-03			12-31-02
Summary of operations
Net interest income (TE)	$	2,796		$	2,869
Noninterest income		1,760			1,769
Total revenue (TE)		4,556			4,638
Provision for loan losses		501			553
Noninterest expense		2,742			2,653
Net income		903			976
Per common share
Net income	$	2.13		$	2.29
Net income— assuming dilution		2.12			2.27
Cash dividends paid		1.22			1.20
Performance ratios
Return on average total assets		1.07	%		1.19	%
Return on average equity		13.08			14.96
Net interest margin (TE)		3.80			3.97
Asset quality
Net loan charge-offs	$	548		$	780
Net loan charge-offs to average loans		.87	%		1.23	%
Other data
Average full-time equivalent employees		20,034			20,816
Taxable-equivalent adjustment	$	71		$	120

^(a) 12-31-03 ratio is estimated.

TE = Taxable Equivalent

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
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Consolidated Balance Sheets
(dollars in millions)

	12-31-03			9-30-03			12-31-02
Assets
Loans	$	62,711		$	62,723		$	62,457
Investment securities		98			106			120
Securities available for sale		7,638			7,550			8,507
Short-term investments		1,604			1,776			1,632
Other investments		1,092			1,103			919
Total earning assets		73,143			73,258			73,635
Allowance for loan losses		(1,406	)		(1,405	)		(1,452	)
Cash and due from banks		2,712			2,398			3,364
Premises and equipment		606			614			644
Goodwill		1,150			1,154			1,142
Other intangible assets		37			41			35
Corporate-owned life insurance		2,512			2,483			2,414
Accrued income and other assets		5,733			5,917			5,420
Total assets	$	84,487		$	84,460		$	85,202
Liabilities
Deposits in domestic offices:
NOW and money market deposit accounts	$	18,947		$	18,389		$	16,249
Savings deposits		2,083			2,079			2,029
Certificates of deposit ($100,000 or more)		4,891			4,887			4,749
Other time deposits		11,008			11,034			11,946
Total interest-bearing		36,929			36,389			34,973
Noninterest-bearing		11,175			10,947			10,630
Deposits in foreign office— interest-bearing		2,754			1,403			3,743
Total deposits		50,858			48,739			49,346
Federal funds purchased and securities sold under repurchase agreements		2,667			4,804			3,862
Bank notes and other short-term borrowings		2,947			2,707			2,823
Accrued expense and other liabilities		5,752			5,891			5,471
Long-term debt		15,294			15,342			15,605
Capital securities of subsidiary trusts		—			—			1,260
Total liabilities		77,518			77,483			78,367
Shareholders’ equity
Preferred stock		—			—			—
Common shares		492			492			492
Capital surplus		1,448			1,454			1,449
Retained earnings		6,838			6,732			6,448
Treasury stock		(1,801	)		(1,718	)		(1,593	)
Accumulated other comprehensive income (loss)		(8	)		17			39
Total shareholders’ equity		6,969			6,977			6,835
Total liabilities and shareholders’ equity	$	84,487		$	84,460		$	85,202
Common shares outstanding (000)		416,494			419,266			423,944

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 12

Consolidated Statements of Income
(dollars in millions, except per share amounts)

	Three months ended						Twelve months ended
	12-31-03		9-30-03		12-31-02		12-31-03		12-31-02
Interest income
Loans	$	856	$	880	$	956	$	3,550	$	3,913
Taxable investment securities		1		—		—		1		—
Tax-exempt investment securities		1		2		2		6		10
Securities available for sale		82		77		107		356		389
Short-term investments		8		6		7		30		30
Other investments		8		6		5		27		24
Total interest income		956		971		1,077		3,970		4,366
Interest expense
Deposits		164		168		202		703		897
Federal funds purchased and securities sold under repurchase agreements		9		12		20		50		90
Bank notes and other short-term borrowings		14		13		14		60		79
Long-term debt, including capital securities		98		101		129		432		551
Total interest expense		285		294		365		1,245		1,617
Net interest income		671		677		712		2,725		2,749
Provision for loan losses		123		123		147		501		553
		548		554		565		2,224		2,196
Noninterest income
Trust and investment services income		147		139		142		549		609
Service charges on deposit accounts		88		93		99		364		405
Investment banking and capital markets income		51		52		42		190		172
Letter of credit and loan fees		49		42		41		162		134
Corporate-owned life insurance income		33		27		31		114		108
Net gains from loan securitizations and sales		22		39		22		90		56
Electronic banking fees		19		20		20		80		79
Net securities gains		2		2		5		11		6
Other income		55		49		44		200		200
Total noninterest income		466		463		446		1,760		1,769
Noninterest expense
Personnel		379		380		354		1,493		1,436
Net occupancy		57		56		56		228		226
Computer processing		47		43		45		178		192
Equipment		32		35		33		133		136
Marketing		32		30		33		120		122
Professional fees		32		30		29		119		92
Other expense		119		125		118		471		449
Total noninterest expense		698		699		668		2,742		2,653
Income before income taxes		316		318		343		1,242		1,312
Income taxes		82		91		98		339		336
Net income	$	234	$	227	$	245	$	903	$	976
Net income per common share	$	.56	$	.54	$	.58	$	2.13	$	2.29
Net income per common share — assuming dilution		.55		.53		.57		2.12		2.27
Weighted average common shares outstanding (000)		420,043		421,971		424,578		422,776		425,451
Weighted average common shares and potential common shares outstanding (000)		423,752		425,669		429,531		426,157		430,703

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 13

Consolidated Average Balance Sheets, Net Interest Income and Yields/Rates
(dollars in millions)

	Fourth Quarter 2003								Third Quarter 2003								Fourth Quarter 2002
	Average								Average								Average
	Balance			Interest		Yield/Rate			Balance			Interest		Yield/Rate			Balance			Interest		Yield/Rate
Assets
Loans:a,b
Commercial, financial and agricultural	$	16,847		$	198		4.69	%	$	17,188		$	202		4.65	%	$	17,362		$	220		5.01	%
Real estate — commercial mortgage		5,812			76		5.21			5,859			77		5.21			6,168			88		5.66
Real estate — construction		5,138			68		5.22			5,196			66		5.05			5,856			78		5.27
Commercial lease financing		8,172			122		5.95			7,995			118		5.91			7,356			112		6.13
Total commercial loans		35,969			464		5.14			36,238			463		5.07			36,742			498		5.39
Real estate — residential		1,639			25		6.32			1,707			28		6.43			2,029			33		6.72
Home equity		14,999			209		5.54			14,862			218		5.80			13,649			226		6.55
Consumer — direct		2,138			38		7.12			2,162			39		7.19			2,153			44		8.17
Consumer — indirect lease financing		350			9		9.65			460			11		9.60			1,001			24		9.42
Consumer — indirect other		5,116			106		8.16			5,123			105		8.23			5,117			116		9.05
Total consumer loans		24,242			387		6.34			24,314			401		6.55			23,949			443		7.36
Loans held for sale		2,353			26		4.47			2,526			29		4.53			1,986			26		5.28
Total loans		62,564			877		5.58			63,078			893		5.62			62,677			967		6.14
Taxable investment securities		17			1		4.35			14			—		4.46			1			—		8.85
Tax-exempt investment securitiesa		85			2		9.75			91			2		9.76			132			3		9.32
Total investment securities		102			3		8.88			105			2		9.07			133			3		9.31
Securities available for salea, c		7,474			82		4.39			7,877			77		3.91			7,598			107		5.60
Short-term investments		1,855			8		1.73			1,531			6		1.70			1,240			7		2.12
Other investmentsc		1,118			8		2.70			1,032			6		2.68			906			5		2.39
Total earning assets		73,113			978		5.32			73,623			984		5.32			72,554			1,089		5.97
Allowance for loan losses		(1,398	)							(1,396	)							(1,471	)
Accrued income and other assets		12,285								12,495								11,652
Total assets	$	84,000							$	84,722							$	82,735
Liabilities
NOW and money market deposit accounts	$	18,760			31		.65		$	18,381			35		.75		$	15,131			40		1.03
Savings deposits		2,069			2		.39			2,092			2		.48			1,981			4		.63
Certificates of deposit ($100,000 or more)d		4,886			45		3.77			4,898			46		3.78			4,741			51		4.29
Other time deposits		11,023			81		2.91			11,073			81		2.89			12,213			101		3.29
Deposits in foreign office		1,750			5		.96			1,627			4		1.04			1,974			6		1.43
Total interest-bearing deposits		38,488			164		1.69			38,071			168		1.76			36,040			202		2.22
Federal funds purchased and securities sold under repurchase agreements		3,953			9		.93			5,133			12		.93			5,502			20		1.44
Bank notes and other short-term borrowings		2,698			14		1.92			2,559			13		2.05			2,192			14		2.53
Long-term debt, including capital securitiesd		15,214			98		2.64			15,421			101		2.68			17,040			129		3.09
Total interest-bearing liabilities		60,353			285		1.89			61,184			294		1.93			60,774			365		2.40
Noninterest-bearing deposits		10,904								10,628								9,926
Accrued expense and other liabilities		5,797								6,016								5,314
Total liabilities		77,054								77,828								76,014
Shareholders’ equity		6,946								6,894								6,721
Total liabilities and shareholders’ equity	$	84,000							$	84,722							$	82,735
Interest rate spread (TE)							3.43	%							3.39	%							3.57	%
Net interest income (TE) and net interest margin (TE)					693		3.78	%					690		3.73	%					724		3.98	%
TE adjustmenta					22								13								12
Net interest income, GAAP basis				$	671							$	677							$	712
Capital securities		—			—					—			—				$	1,233		$	18

(a)		Interest income on tax-exempt securities and loans has been adjusted to a taxable-equivalent basis using the statutory federal income tax rate of 35%.
(b)		For purposes of these computations, nonaccrual loans are included in average loan balances.
(c)		Yield is calculated on the basis of amortized cost.
(d)		Rate calculation excludes basis adjustments related to fair value hedges.
TE	=	Taxable Equivalent
GAAP = Accounting Principles Generally Accepted in the United States

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 14

Consolidated Average Balance Sheets, Net Interest Income and Yields/Rates
(dollars in millions)

	Twelve months ended December 31, 2003								Twelve months ended December 31, 2002
	Average								Average
	Balance			Interest		Yield/Rate			Balance			Interest		Yield/Rate
Assets
Loans:a,b
Commercial, financial and agricultural	$	17,161		$	824		4.80	%	$	17,767		$	907		5.10	%
Real estate — commercial mortgage		5,909			315		5.32			6,345			373		5.87
Real estate — construction		5,335			274		5.14			5,851			315		5.38
Commercial lease financing		7,961			482		6.05			7,263			491		6.76
Total commercial loans		36,366			1,895		5.21			37,226			2,086		5.60
Real estate — residential		1,762			115		6.50			2,126			149		7.00
Home equity		14,578			863		5.92			13,028			889		6.82
Consumer — direct		2,141			157		7.35			2,206			183		8.29
Consumer — indirect lease financing		545			52		9.51			1,405			126		8.96
Consumer — indirect other		5,040			423		8.38			5,155			471		9.15
Total consumer loans		24,066			1,610		6.69			23,920			1,818		7.60
Loans held for sale		2,447			112		4.60			2,247			123		5.52
Total loans		62,879			3,617		5.75			63,393			4,027		6.35
Taxable investment securities		9			1		4.75			1			—		8.59
Tax-exempt investment securitiesa		103			10		9.43			180			16		8.67
Total investment securities		112			11		9.03			181			16		8.67
Securities available for salea, c		7,865			356		4.55			6,359			389		6.14
Short-term investments		1,650			30		1.84			1,496			30		1.99
Other investmentsc		1,023			27		2.62			871			24		2.57
Total earning assets		73,529			4,041		5.49			72,300			4,486		6.20
Allowance for loan losses		(1,410	)							(1,553	)
Accrued income and other assets		12,229								11,034
Total assets	$	84,348							$	81,781
Liabilities
NOW and money market deposit accounts	$	17,913			149		.83		$	13,761			131		.95
Savings deposits		2,072			10		.50			1,986			13		.67
Certificates of deposit ($100,000 or more)d		4,796			186		3.93			4,741			218		4.63
Other time deposits		11,330			336		2.96			12,859			496		3.86
Deposits in foreign office		1,885			22		1.13			2,336			39		1.67
Total interest-bearing deposits		37,996			703		1.85			35,683			897		2.52
Federal funds purchased and securities sold under repurchase agreements		4,739			50		1.06			5,527			90		1.63
Bank notes and other short-term borrowings		2,612			60		2.29			2,943			79		2.67
Long-term debt, including capital securitiesd		16,049			432		2.79			16,961			551		3.29
Total interest-bearing liabilities		61,396			1,245		2.05			61,114			1,617		2.66
Noninterest-bearing deposits		10,347								9,098
Accrued expense and other liabilities		5,702								5,045
Total liabilities		77,445								75,257
Shareholders’ equity		6,903								6,524
Total liabilities and shareholders’ equity	$	84,348							$	81,781
Interest rate spread (TE)							3.44	%							3.54	%
Net interest income (TE) and net interest margin (TE)					2,796		3.80	%					2,869		3.97	%
TE adjustmenta					71								120
Net interest income, GAAP basis				$	2,725							$	2,749
Capital securities	$	629		$	36				$	1,254		$	78

(a)		Interest income on tax-exempt securities and loans has been adjusted to a taxable-equivalent basis using the statutory federal income tax rate of 35%.
(b)		For purposes of these computations, nonaccrual loans are included in average loan balances.
(c)		Yield is calculated on the basis of amortized cost.
(d)		Rate calculation excludes basis adjustments related to fair value hedges.
TE	=	Taxable Equivalent
GAAP = Accounting Principles Generally Accepted in the United States

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 15

Noninterest Income
(in millions)

	Three months ended						Twelve months ended
	12-31-03		9-30-03		12-31-02		12-31-03		12-31-02
Trust and investment services incomea	$	147	$	139	$	142	$	549	$	609
Service charges on deposit accounts		88		93		99		364		405
Investment banking and capital markets incomea		51		52		42		190		172
Letter of credit and loan fees		49		42		41		162		134
Corporate-owned life insurance income		33		27		31		114		108
Net gains from loan securitizations and sales		22		39		22		90		56
Electronic banking fees		19		20		20		80		79
Net securities gains		2		2		5		11		6
Other income:
Insurance income		12		12		15		50		57
Loan securitization servicing fees		1		2		2		7		9
Credit card fees		3		2		3		11		9
Miscellaneous income		39		33		24		132		125
Total other income		55		49		44		200		200
Total noninterest income	$	466	$	463	$	446	$	1,760	$	1,769

^(a) Additional detail provided in tables below.

Trust and Investment Services Income
(in millions)

	Three months ended						Twelve months ended
	12-31-03		9-30-03		12-31-02		12-31-03		12-31-02
Brokerage commission income	$	50	$	47	$	50	$	192	$	198
Personal asset management and custody fees		45		39		36		155		156
Institutional asset management and custody fees		9		10		16		39		77
Bond services		10		10		8		38		36
All other fees		33		33		32		125		142
Total trust and investment services income	$	147	$	139	$	142	$	549	$	609

Investment Banking and Capital Markets Income
(in millions)

	Three months ended								Twelve months ended
	12-31-03			9-30-03		12-31-02			12-31-03		12-31-02
Investment banking income	$	39		$	23	$	43		$	106	$	121
Net gains (losses) from principal investing		8			16		(13	)		40		(14	)
Foreign exchange income		11			10		7			36		33
Dealer trading and derivatives income (loss)		(7	)		3		5			8		32
Total investment banking and capital markets income	$	51		$	52	$	42		$	190	$	172

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 16

Noninterest Expense
(dollars in millions)

	Three months ended						Twelve months ended
	12-31-03		9-30-03		12-31-02		12-31-03		12-31-02
Personnela	$	379	$	380	$	354	$	1,493	$	1,436
Net occupancy		57		56		56		228		226
Computer processing		47		43		45		178		192
Equipment		32		35		33		133		136
Marketing		32		30		33		120		122
Professional fees		32		30		29		119		92
Other expense:
Postage and delivery		14		15		15		57		59
Telecommunications		8		8		9		32		35
Equity- and gross receipts-based taxes		5		5		6		20		26
OREO expense, net		6		5		3		16		7
Miscellaneous expense		86		92		85		346		322
Total other expense		119		125		118		471		449
Total noninterest expense	$	698	$	699	$	668	$	2,742	$	2,653
Average full-time equivalent employees		19,618		20,059		20,485		20,034		20,816

^(a) Additional detail provided in table below.

Personnel Expense
(in millions)

	Three months ended						Twelve months ended
	12-31-03		9-30-03		12-31-02		12-31-03		12-31-02
Salaries	$	211	$	215	$	212	$	858	$	858
Incentive compensation		94		94		90		338		349
Employee benefits		57		63		46		255		217
Stock-based compensation		8		8		2		23		7
Severance		9		—		4		19		5
Total personnel expense	$	379	$	380	$	354	$	1,493	$	1,436

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 17

Loan Composition
(in millions)

							Percent change 12-31-03 vs.
	12-31-03		9-30-03		12-31-02		9-30-03			12-31-02
Commercial, financial and agricultural	$	17,012	$	17,118	$	17,425		(.6	)%		(2.4	)%
Commercial real estate:
Commercial mortgage		5,677		5,822		6,015		(2.5	)		(5.6	)
Construction		4,978		5,236		5,659		(4.9	)		(12.0	)
Total commercial real estate loans		10,655		11,058		11,674		(3.6	)		(8.7	)
Commercial lease financing		8,522		8,123		7,513		4.9			13.4
Total commercial loans		36,189		36,299		36,612		(.3	)		(1.2	)
Real estate — residential mortgage		1,613		1,665		1,968		(3.1	)		(18.0	)
Home equity		15,038		14,879		13,804		1.1			8.9
Consumer — direct		2,119		2,154		2,161		(1.6	)		(1.9	)
Consumer — indirect:
Automobile lease financing		305		400		873		(23.8	)		(65.1	)
Automobile loans		2,025		2,093		2,181		(3.2	)		(7.2	)
Marine		2,506		2,489		2,088		.7			20.0
Other		542		561		667		(3.4	)		(18.7	)
Total consumer — indirect loans		5,378		5,543		5,809		(3.0	)		(7.4	)
Total consumer loans		24,148		24,241		23,742		(.4	)		1.7
Loans held for sale:
Commercial, financial and agricultural		—		—		41		—			—
Real estate — commercial mortgage		154		210		193		(26.7	)		(20.2	)
Real estate — residential mortgage		18		59		57		(69.5	)		(68.4	)
Education		2,202		1,914		1,812		15.0			21.5
Total loans held for sale		2,374		2,183		2,103		8.7			12.9
Total loans	$	62,711	$	62,723	$	62,457		—			.4

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 18

Summary of Loan Loss Experience
(dollars in millions)

	Three months ended									Twelve months ended
	12-31-03			9-30-03			12-31-02			12-31-03			12-31-02
Average loans outstanding during the period	$	62,564		$	63,078		$	62,677		$	62,879		$	63,393
Allowance for loan losses at beginning of period	$	1,405		$	1,405		$	1,489		$	1,452		$	1,677
Loans charged off:
Commercial, financial and agricultural		59			61			86			284			407
Real estate — commercial mortgage		3			11			19			39			78
Real estate — construction		2			1			5			7			22
Total commercial real estate loans		5			12			24			46			100
Commercial lease financing		15			14			38			60			94
Total commercial loans		79			87			148			390			601
Real estate — residential mortgage		5			2			2			10			6
Home equity		16			15			14			60			56
Consumer — direct		10			12			13			47			51
Consumer — indirect lease financing		3			3			6			15			25
Consumer — indirect other		37			40			42			156			166
Total consumer loans		71			72			77			288			304
		150			159			225			678			905
Recoveries:
Commercial, financial and agricultural		9			11			19			36			44
Real estate — commercial mortgage		1			2			3			11			6
Real estate — construction		—			—			—			3			2
Total commercial real estate loans		1			2			3			14			8
Commercial lease financing		2			6			3			13			9
Total commercial loans		12			19			25			63			61
Real estate — residential mortgage		—			—			—			1			1
Home equity		1			1			1			5			4
Consumer — direct		2			3			2			9			8
Consumer — indirect lease financing		1			2			2			6			8
Consumer — indirect other		11			11			9			46			43
Total consumer loans		15			17			14			67			64
		27			36			39			130			125
Net loans charged off		(123	)		(123	)		(186	)		(548	)		(780	)
Provision for loan losses		123			123			147			501			553
Allowance related to loans acquired		—			—			2			—			2
Foreign currency translation adjustment		1			—			—			1			—
Allowance for loan losses at end of period	$	1,406		$	1,405		$	1,452		$	1,406		$	1,452
Net loan charge-offs to average loans		.78	%		.77	%		1.18	%		.87	%		1.23	%
Allowance for loan losses to period-end loans		2.24			2.24			2.32			2.24			2.32
Allowance for loan losses to nonperforming loans		202.59			176.73			153.98			202.59			153.98

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 19

Summary of Nonperforming Assets and Past Due Loans
(dollars in millions)

	12-31-03			9-30-03			6-30-03			3-31-03			12-31-02
Commercial, financial and agricultural	$	252		$	345		$	361		$	381		$	448
Real estate — commercial mortgage		85			89			143			165			157
Real estate — construction		25			38			22			37			50
Total commercial real estate loans		110			127			165			202			207
Commercial lease financing		103			108			92			91			69
Total commercial loans		465			580			618			674			724
Real estate — residential mortgage		39			36			38			39			36
Home equity		153			151			152			154			146
Consumer — direct		14			12			13			13			13
Consumer — indirect lease financing		3			3			4			5			5
Consumer — indirect other		20			13			12			19			19
Total consumer loans		229			215			219			230			219
Total nonperforming loans		694			795			837			904			943
OREO		61			69			60			62			48
Allowance for OREO losses		(4	)		(4	)		(3	)		(3	)		(3	)
OREO, net of allowance		57			65			57			59			45
Other nonperforming assets		2			2			3			5			5
Total nonperforming assets	$	753		$	862		$	897		$	968		$	993
Accruing loans past due 90 days or more	$	152		$	165		$	172		$	207		$	198
Accruing loans past due 30 through 89 days		613			710			731			721			790
Nonperforming loans to period-end loans		1.11	%		1.27	%		1.32	%		1.44	%		1.51	%
Nonperforming assets to period-end loans plus OREO and other nonperforming assets		1.20			1.37			1.42			1.54			1.59

Summary of Changes in Nonperforming Loans
(in millions)

	4Q03			3Q03			2Q03			1Q03			4Q02
Balance at beginning of period	$	795		$	837		$	904		$	943		$	987
Loans placed on nonaccrual status		111			240			168			237			339
Charge-offs		(123	)		(123	)		(141	)		(161	)		(186	)
Loans sold		(40	)		(73	)		(42	)		(23	)		(36	)
Payments		(46	)		(73	)		(26	)		(58	)		(149	)
Transfers to OREO		—			(6	)		(1	)		(19	)		—
Loans returned to accrual status		(3	)		(7	)		(25	)		(15	)		(13	)
Acquisition of Union Bankshares, Ltd.		—			—			—			—			1
Balance at end of period	$	694		$	795		$	837		$	904		$	943

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 20

Line of Business Results
(dollars in millions)

Consumer Banking

	��
																Percent change 4Q03 vs.
	4Q03			3Q03			2Q03			1Q03			4Q02			3Q03			4Q02
Summary of operations
Total revenue (TE)	$	595		$	616		$	581		$	560		$	575			(3.4	)%		3.5	%
Provision for loan losses		68			70			65			78			77			(2.9	)		(11.7	)
Noninterest expense		354			355			353			330			336			(.3	)		5.4
Net income		108			120			102			94			101			(10.0	)		6.9
Average loans		29,160			29,100			28,874			28,476			27,864			.2			4.7
Average deposits		34,945			34,999			34,780			34,357			33,910			(.2	)		3.1
Net loan charge-offs		68			70			64			79			77			(2.9	)		(11.7	)
Return on average allocated equity		19.20	%		21.08	%		18.35	%		17.34	%		18.92	%		N/A			N/A
Average full-time equivalent employees		8,302			8,508			8,451			8,522			8,327			(2.4	)		(.3	)
Supplementary information (lines of business)
Retail Banking
Total revenue (TE)	$	339		$	342		$	334		$	321		$	334			(.9	)%		1.5	%
Provision for loan losses		14			14			15			16			18			—			(22.2	)
Noninterest expense		210			212			213			201			204			(.9	)		2.9
Net income		72			73			66			65			70			(1.4	)		2.9
Average loans		10,280			10,194			9,839			9,570			9,377			.8			9.6
Average deposits		29,894			30,051			30,181			29,929			29,548			(.5	)		1.2
Net loan charge-offs		14			14			15			16			17			—			(17.6	)
Return on average allocated equity		44.70	%		45.25	%		41.62	%		41.64	%		46.91	%		N/A			N/A
Average full-time equivalent employees		6,012			6,203			6,133			6,190			6,025			(3.1	)		(.2	)
Small Business
Total revenue (TE)	$	102		$	102		$	98		$	95		$	97			—	%		5.2	%
Provision for loan losses		16			17			17			17			15			(5.9	)		6.7
Noninterest expense		48			48			49			45			45			—			6.7
Net income		24			23			20			21			23			4.3			4.3
Average loans		4,353			4,406			4,438			4,417			4,297			(1.2	)		1.3
Average deposits		4,673			4,563			4,264			4,076			4,005			2.4			16.7
Net loan charge-offs		16			17			17			17			15			(5.9	)		6.7
Return on average allocated equity		22.94	%		21.94	%		19.71	%		21.35	%		23.70	%		N/A			N/A
Average full-time equivalent employees		401			404			404			381			331			(.7	)		21.1
Consumer Finance
Total revenue (TE)	$	154		$	172		$	149		$	144		$	144			(10.5	)%		6.9	%
Provision for loan losses		38			39			33			45			44			(2.6	)		(13.6	)
Noninterest expense		96			95			91			84			87			1.1			10.3
Net income		12			24			16			8			8			(50.0	)		50.0
Average loans		14,527			14,500			14,597			14,489			14,190			.2			2.4
Average deposits		378			385			335			352			357			(1.8	)		5.9
Net loan charge-offs		38			39			32			46			45			(2.6	)		(15.6	)
Return on average allocated equity		4.04	%		7.91	%		5.41	%		2.78	%		2.78	%		N/A			N/A
Average full-time equivalent employees		1,889			1,901			1,914			1,951			1,971			(.6	)		(4.2	)

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 21

Line of Business Results (continued)
(dollars in millions)

Corporate and Investment Banking

																Percent change 4Q03 vs.
	4Q03			3Q03			2Q03			1Q03			4Q02			3Q03			4Q02
Summary of operations
Total revenue (TE)	$	415		$	385		$	385		$	368		$	407			7.8	%		2.0	%
Provision for loan losses		49			48			56			50			67			2.1			(26.9	)
Noninterest expense		190			182			181			167			181			4.4			5.0
Net income		110			97			92			95			100			13.4			10.0
Average loans		27,244			27,784			28,126			28,344			28,665			(1.9	)		(5.0	)
Average deposits		4,838			4,621			4,145			4,043			3,926			4.7			23.2
Net loan charge-offs		49			48			73			79			106			2.1			(53.8	)
Return on average allocated equity		13.15	%		11.47	%		10.95	%		11.49	%		12.00	%		N/A			N/A
Average full-time equivalent employees		2,469			2,475			2,439			2,453			2,478			(.2	)		(.4	)
Supplementary information (lines of business)
Corporate Banking
Total revenue (TE)	$	224		$	224		$	222		$	220		$	238			—	%		(5.9	)%
Provision for loan losses		38			42			48			39			38			(9.5	)		—
Noninterest expense		125			119			119			112			120			5.0			4.2
Net income		38			40			34			44			51			(5.0	)		(25.5	)
Average loans		13,110			13,653			13,956			14,220			14,773			(4.0	)		(11.3	)
Average deposits		3,854			3,777			3,420			3,366			3,207			2.0			20.2
Net loan charge-offs		39			42			65			68			77			(7.1	)		(49.4	)
Return on average allocated equity		7.95	%		8.11	%		6.81	%		8.79	%		9.87	%		N/A			N/A
Average full-time equivalent employees		1,198			1,184			1,172			1,212			1,247			1.2			(3.9	)
KeyBank Real Estate Capital
Total revenue (TE)	$	115		$	94		$	93		$	80		$	116			22.3	%		(.9	)%
Provision for loan losses		3			1			(1	)		4			1			200.0			200.0
Noninterest expense		39			38			36			31			41			2.6			(4.9	)
Net income		46			34			36			28			46			35.3			—
Average loans		7,147			7,303			7,406			7,497			7,753			(2.1	)		(7.8	)
Average deposits		970			830			712			665			710			16.9			36.6
Net loan charge-offs (recoveries)		2			1			(1	)		4			1			100.0			100.0
Return on average allocated equity		20.03	%		15.21	%		16.75	%		13.70	%		22.87	%		N/A			N/A
Average full-time equivalent employees		656			671			655			635			618			(2.2	)		6.1
Key Equipment Finance
Total revenue (TE)	$	76		$	67		$	70		$	68		$	53			13.4	%		43.4	%
Provision for loan losses		8			5			9			7			28			60.0			(71.4	)
Noninterest expense		26			25			26			24			20			4.0			30.0
Net income		26			23			22			23			3			13.0			766.7
Average loans		6,987			6,828			6,764			6,627			6,139			2.3			13.8
Average deposits		14			14			13			12			9			—			55.6
Net loan charge-offs		8			5			9			7			28			60.0			(71.4	)
Return on average allocated equity		20.19	%		17.86	%		17.51	%		18.88	%		2.59	%		N/A			N/A
Average full-time equivalent employees		615			620			612			606			613			(.8	)		.3

KeyCorp Reports Fourth Quarter 2003 Earnings
January 16, 2004
Page 22

Line of Business Results (continued)
(dollars in millions)

Investment Management Services

																Percent change 4Q03 vs.
	4Q03			3Q03			2Q03			1Q03			4Q02			3Q03			4Q02
Summary of operations
Total revenue (TE)	$	219		$	208		$	188		$	192		$	210			5.3	%		4.3	%
Provision for loan losses		6			5			4			2			3			20.0			100.0
Noninterest expense		160			161			157			157			159			(.6	)		.6
Net income		33			26			16			21			30			26.9			10.0
Average loans		5,151			5,100			5,031			4,957			4,890			1.0			5.3
Average deposits		6,779			6,382			5,939			5,215			4,724			6.2			43.5
Net loan charge-offs		6			5			4			3			3			20.0			100.0
Return on average allocated equity		20.65	%		16.72	%		10.66	%		13.92	%		19.80	%		N/A			N/A
Average full-time equivalent employees		2,722			2,791			2,859			2,967			3,032			(2.5	)		(10.2	)

N/M = Not Meaningful
N/A = Not Applicable
TE = Taxable Equivalent