Loans | NOTE 4—LOANS Loan Portfolio Composition Our loan portfolio consists of loans held for investment, including restricted loans underlying our consolidated securitization trusts, and loans held for sale, and is divided into three portfolio segments: credit card, consumer banking and commercial banking loans. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto, home and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans. Our portfolio of loans held for investment also includes loans acquired in the ING Direct, CCB and 2012 U.S. card acquisitions. See “MD&A—Glossary and Acronyms” for the definition of ING Direct, CCB and 2012 U.S. card acquisitions. These loans were recorded at fair value at the date of each acquisition and are referred to as Acquired Loans. The substantial majority of the loans purchased in the 2012 U.S. card acquisition had existing revolving privileges; therefore, they were excluded from Acquired Loans and accounted for based on contractual cash flows at acquisition. See “ Note 1—Summary of Significant Accounting Policies ” in our 2014 Form 10-K for additional information on accounting guidance for these loans. Credit Quality We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk. Trends in delinquency ratios are an indicator, among other considerations, of credit risk within our loan portfolio. The level of nonperforming loans represents another indicator of the potential for future credit losses. Accordingly, key metrics we track and use in evaluating the credit quality of our loan portfolio include delinquency and nonperforming loan rates, as well as net charge-off rates and our internal risk ratings of larger balance commercial loans. The table below presents the composition and an aging analysis of our loans held for investment portfolio, which includes restricted loans for securitization investors, as of September 30, 2015 and December 31, 2014 . The delinquency aging includes all past due loans, both performing and nonperforming. Table 4.1: Loan Portfolio Composition and Aging Analysis September 30, 2015 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans Acquired Loans Total Loans Credit Card: Domestic credit card (1) $ 79,481 $ 894 $ 607 $ 1,196 $ 2,697 $ 0 $ 82,178 International credit card 7,687 107 65 98 270 0 7,957 Total credit card 87,168 1,001 672 1,294 2,967 0 90,135 Consumer Banking: Auto 38,348 1,712 791 201 2,704 0 41,052 Home loan 6,516 48 22 178 248 19,576 26,340 Retail banking 3,519 20 5 18 43 36 3,598 Total consumer banking 48,383 1,780 818 397 2,995 19,612 70,990 Commercial Banking: Commercial and multifamily real estate 23,487 31 29 4 64 34 23,585 Commercial and industrial 27,525 82 24 145 251 97 27,873 Total commercial lending 51,012 113 53 149 315 131 51,458 Small-ticket commercial real estate 648 2 2 2 6 0 654 Total commercial banking 51,660 115 55 151 321 131 52,112 Other loans 81 3 1 7 11 0 92 Total loans ( 2) $ 187,292 $ 2,899 $ 1,546 $ 1,849 $ 6,294 $ 19,743 $ 213,329 % of Total loans 87.79% 1.36% 0.72% 0.87% 2.95 % 9.26% 100.00 % December 31, 2014 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans Acquired Loans Total Loans Credit Card: Domestic credit card (1) $ 75,143 $ 790 $ 567 $ 1,181 $ 2,538 $ 23 $ 77,704 International credit card 7,878 114 69 111 294 0 8,172 Total credit card 83,021 904 636 1,292 2,832 23 85,876 Consumer Banking: Auto 35,142 1,751 734 197 2,682 0 37,824 Home loan 6,492 57 27 218 302 23,241 30,035 Retail banking 3,496 17 7 16 40 44 3,580 Total consumer banking 45,130 1,825 768 431 3,024 23,285 71,439 Commercial Banking: Commercial and multifamily real estate 22,974 74 7 36 117 46 23,137 Commercial and industrial 26,753 29 10 34 73 146 26,972 Total commercial lending 49,727 103 17 70 190 192 50,109 Small-ticket commercial real estate 771 6 1 3 10 0 781 Total commercial banking 50,498 109 18 73 200 192 50,890 Other loans 97 3 2 9 14 0 111 Total loans (2) $ 178,746 $ 2,841 $ 1,424 $ 1,805 $ 6,070 $ 23,500 $ 208,316 % of Total loans 85.81% 1.36% 0.68% 0.87% 2.91 % 11.28% 100.00 % __________ (1) Includes installment loans of $97 million and $144 million as of September 30, 2015 and December 31, 2014 , respectively. (2) Loans as presented are net of unearned income, unamortized premiums and discounts, and unamortized deferred fees and costs totaling $901 million and $1.1 billion as of September 30, 2015 and December 31, 2014 , respectively. We had total loans held for sale of $566 million and $626 million as of September 30, 2015 and December 31, 2014 , respectively. Table 4.2 presents the outstanding balance of loans 90 days or more past due that continue to accrue interest and loans classified as nonperforming as of September 30, 2015 and December 31, 2014 . Table 4.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans (1) September 30, 2015 December 31, 2014 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Credit Card: Domestic credit card $ 1,196 $ 0 $ 1,181 $ 0 International credit card 65 61 73 70 Total credit card 1,261 61 1,254 70 Consumer Banking: Auto 0 201 0 197 Home loan 0 310 0 330 Retail banking 0 27 1 22 Total consumer banking 0 538 1 549 Commercial Banking: Commercial and multifamily real estate 0 8 7 62 Commercial and industrial 1 441 1 106 Total commercial lending 1 449 8 168 September 30, 2015 December 31, 2014 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Small-ticket commercial real estate 0 4 0 7 Total commercial banking 1 453 8 175 Other loans 0 11 0 15 Total $ 1,262 $ 1,063 $ 1,263 $ 809 % of Total loans 0.59% 0.50% 0.61% 0.39% __________ (1) Nonperfor ming loans generally include loans that have been placed on nonaccrual status. Acquired Loans are excluded from loans reported as 90 days and accruing inte rest as well as nonperforming loans. Credit Card Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk on a portfolio basis. The risk in our credit card portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product (“GDP”), home values, as well as customer liquidity, all of which can have a material effect on credit performance. The primary factors we assess in monitoring the credit quality and risk of our credit card portfolio are delinquency and charge-off trends, including an analysis of the migration of loans between delinquency categories over time. The table below displays the geographic profile of our credit card loan portfolio as of September 30, 2015 and December 31, 2014 . We also present net charge-offs for the three and nine months ended September 30, 2015 and 2014 . Table 4.3: Credit Card: Risk Profile by Geographic Region and Delinquency Status September 30, 2015 December 31, 2014 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Domestic credit card: California $ 9,310 10.3% $ 8,574 10.0% New York 6,042 6.7 5,610 6.5 Texas 5,901 6.5 5,382 6.3 Florida 5,260 5.8 4,794 5.6 Illinois 3,870 4.3 3,747 4.4 Pennsylvania 3,521 3.9 3,581 4.2 Ohio 3,136 3.5 3,075 3.6 New Jersey 3,004 3.3 2,868 3.3 Michigan 2,754 3.1 2,681 3.1 Other 39,380 43.8 37,392 43.5 Total domestic credit card 82,178 91.2 77,704 90.5 International credit card: Canada 4,698 5.2 4,747 5.5 United Kingdom 3,259 3.6 3,425 4.0 Total international credit card 7,957 8.8 8,172 9.5 Total credit card $ 90,135 100.0% $ 85,876 100.0 % __________ (1) P ercentages by geographic region within the domestic and international credit card portfolios are calculated based on the total held for investment credit card loan s as of the end of the reported period. Table 4.4: Credit Card: Net Charge-offs Three Months Ended September 30, Nine Months Ended September 30, 2015 2014 2015 2014 (Dollars in millions) Amount Rate Amount Rate Amount Rate Amount Rate Net charge-offs: (1) Domestic credit card $ 619 3.08% $ 508 2.83% $ 1,933 3.35% $ 1,818 3.45% International credit card 36 1.80 64 3.32 144 2.41 219 3.81 Total credit card $ 655 2.96 $ 572 2.88 $ 2,077 3.26 $ 2,037 3.48 __________ (1) The net charge-off rate is calculated for each loan category by dividing annualized net charge-offs for the period by average loans held for investment during the period. Net charge-offs and the net-charge off rate are impacted periodically by fluctuations in recoveries, including impacts of debt sales. Consumer Banking Our consumer banking loan portfolio consists of auto, home loan and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, GDP, and home values, as well as customer liquidity, all of which can have a material effect on credit performance. Delinquency, nonperforming loans and charge-off trends are key factors we assess in monitoring the credit quality and risk of our consumer banking loan portfolio. The table below displays the geographic profile of our consumer banking loan portfolio, including Acquired Loans. We also present the delinquency and nonperforming loan rates of our consumer banking loan portfolio as of September 30, 2015 and December 31, 2014 , and net charge-offs for the three and nine months ended September 30, 2015 and 2014 . Table 4.5: Consumer Banking: Risk Profile by Geographic Region, Delinquency Status and Performing Status September 30, 2015 December 31, 2014 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Auto: Texas $ 5,449 7.7% $ 5,248 7.4% California 4,502 6.3 4,081 5.7 Florida 3,216 4.5 2,737 3.8 Georgia 2,230 3.1 2,066 2.9 Louisiana 1,889 2.7 1,773 2.5 Illinois 1,839 2.6 1,676 2.4 Ohio 1,711 2.4 1,566 2.2 Other 20,216 28.5 18,677 26.1 Total auto 41,052 57.8 37,824 53.0 Home loan: California 6,044 8.5 6,943 9.7 New York 2,243 3.2 2,452 3.4 Illinois 1,598 2.3 1,873 2.6 Maryland 1,580 2.2 1,720 2.4 Virginia 1,403 2.0 1,538 2.2 New Jersey 1,367 1.9 1,529 2.1 Florida 1,213 1.7 1,375 1.9 Other 10,892 15.3 12,605 17.7 Total home loan 26,340 37.1 30,035 42.0 September 30, 2015 December 31, 2014 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Retail banking: Louisiana 1,097 1.5 1,120 1.5 New York 901 1.3 881 1.2 Texas 763 1.1 756 1.1 New Jersey 250 0.4 265 0.4 Maryland 175 0.2 167 0.2 Virginia 146 0.2 132 0.2 Other 266 0.4 259 0.4 Total retail banking 3,598 5.1 3,580 5.0 Total consumer banking $ 70,990 100.0% $ 71,439 100.0% September 30, 2015 December 31, 2014 30+ day Delinquencies 90+ day Delinquencies Nonperforming Loans 30+ day Delinquencies 90+ day Delinquencies Nonperforming Loans (Dollars in millions) Amount Rate Amount Rate Amount Rate Amount Rate Amount Rate Amount Rate Auto $ 2,704 6.59% $ 201 0.49 % $ 201 0.49% $ 2,682 7.09% $ 197 0.52% $ 197 0.52 % Home Loan (2) 248 0.94 178 0.67 310 1.18 302 1.01 218 0.73 330 1.10 Retail Banking 43 1.20 18 0.51 27 0.74 40 1.11 16 0.44 22 0.61 Total Consumer Banking (2) $ 2,995 4.22 $ 397 0.56 $ 538 0.76 $ 3,024 4.23 $ 431 0.60 $ 549 0.77 __________ (1) Pe rcentages by geographic region are calculated based on the total held for investment consumer banking loans as of the end of the reported period. (2) Excluding the impact of Acquired Loans, the 30+ day delinquency rates, 90+ day delinquency rates, and the nonperforming loans rates for our home loan portfolio were 3.66% , 2.62% and 4.59% as of September 30, 2015 ; and 4.45% , 3.21% and 4.86% as of December 31, 2014 ; and for the total consumer banking loan portfolio were 5.83% , 0.77% and 1.05% as of September 30, 2015 ; and 6.28% , 0.89% and 1.14% as of December 31, 2014 . Table 4.6: Consumer Banking: Net Charge-offs Three Months Ended September 30, Nine Months Ended September 30, 2015 2014 2015 2014 (Dollars in millions) Amount Rate (1) Amount Rate (1) Amount Rate (1) Amount Rate (1) Net charge-offs: Auto $ 188 1.85% $ 176 1.98% $ 457 1.54% $ 421 1.65% Home loan 1 0.01 2 0.02 6 0.03 12 0.05 Retail banking 14 1.53 12 1.36 35 1.30 27 1.00 Total consumer banking $ 203 1.14 $ 190 1.07 $ 498 0.93 $ 460 0.87 _______ ___ (1) Calculated for each loan category by dividing annualized net charge-offs for the period by average loans held for investment during the period. Excluding the impact of Acquired Loans, the net charge-off rates for our home loan portfolio and the total consumer banking loan portfolio were 0.05% and 1.58% , respectively, for the three months ended September 30, 2015 , compared to 0.11% and 1.65% , respectively, for the three months ended September 30, 2014 ; and 0.11% and 1.33% , respectively, for the nine months ended September 30, 2015 , compared to 0.22% and 1.37% , respectively, for the nine months ended September 30, 2014 . Home Loan Our home loan portfolio consists of both first-lien and second-lien residential mortgage loans. In evaluating the credit quality and risk of our home loan portfolio, we continually monitor a variety of mortgage loan characteristics that may affect the default experience on our overall home loan portfolio, such as vintage, geographic concentrations, lien priority and product type. Certain loan concentrations have experienced higher delinquency rates as a result of the significant decline in home prices after the peak in 2006 and subsequent rise in unemployment. These loan concentrations include loans originated between 2006 and 2008 in an environment of decreasing home sales, broadly declining home prices and more relaxed underwriting standards. The following table presents the distribution of our home loan portfolio as of September 30, 2015 and December 31, 2014 , based on selected key risk characteristics. Table 4.7: Home Loan: Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type September 30, 2015 Loans Acquired Loans Total Home Loans (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Amount % of Total (1) Origination year: (2) < = 2006 $ 2,418 9.2% $ 5,014 19.0% $ 7,432 28.2% 2007 281 1.0 4,282 16.3 4,563 17.3 2008 165 0.6 3,033 11.5 3,198 12.1 2009 103 0.4 1,600 6.1 1,703 6.5 2010 102 0.4 2,392 9.1 2,494 9.5 2011 185 0.7 2,696 10.2 2,881 10.9 2012 1,355 5.2 426 1.6 1,781 6.8 2013 578 2.2 73 0.3 651 2.5 2014 698 2.7 32 0.1 730 2.8 2015 879 3.3 28 0.1 907 3.4 Total $ 6,764 25.7% $ 19,576 74.3% $ 26,340 100.0% Geographic concentration: (3) California $ 906 3.4% $ 5,138 19.5% $ 6,044 22.9% New York 1,306 5.0 937 3.6 2,243 8.6 Illinois 90 0.4 1,508 5.7 1,598 6.1 Maryland 495 1.9 1,085 4.1 1,580 6.0 Virginia 423 1.6 980 3.7 1,403 5.3 New Jersey 348 1.3 1,019 3.9 1,367 5.2 Florida 158 0.6 1,055 4.0 1,213 4.6 Arizona 83 0.3 1,057 4.0 1,140 4.3 Louisiana 1,102 4.2 29 0.1 1,131 4.3 Washington 114 0.4 844 3.2 958 3.6 Other 1,739 6.6 5,924 22.5 7,663 29.1 Total $ 6,764 25.7% $ 19,576 74.3% $ 26,340 100.0 % Lien type: 1 st lien $ 5,764 21.9% $ 19,246 73.1% $ 25,010 95.0% 2 nd lien 1,000 3.8 330 1.2 1,330 5.0 Total $ 6,764 25.7% $ 19,576 74.3% $ 26,340 100.0% Interest rate type: Fixed rate $ 2,708 10.3% $ 2,294 8.7% $ 5,002 19.0% Adjustable rate 4,056 15.4 17,282 65.6 21,338 81.0 Total $ 6,764 25.7% $ 19,576 74.3% $ 26,340 100.0% December 31, 2014 Loans Acquired Loans Total Home Loans (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Amount % of Total (1) Origination year: (2) < = 2006 $ 2,827 9.4% $ 5,715 19.1 % $ 8,542 28.5 % 2007 320 1.1 4,766 15.8 5,086 16.9 2008 187 0.6 3,494 11.7 3,681 12.3 2009 107 0.4 1,999 6.6 2,106 7.0 2010 120 0.4 3,108 10.3 3,228 10.7 2011 221 0.7 3,507 11.7 3,728 12.4 2012 1,620 5.4 533 1.8 2,153 7.2 2013 661 2.2 85 0.3 746 2.5 2014 731 2.4 34 0.1 765 2.5 Total $ 6,794 22.6 % $ 23,241 77.4% $ 30,035 100.0% Geographic concentration: (3) California $ 924 3.1% $ 6,019 20.0% $ 6,943 23.1% New York 1,379 4.6 1,073 3.6 2,452 8.2 Illinois 86 0.3 1,787 5.9 1,873 6.2 Maryland 457 1.5 1,263 4.2 1,720 5.7 Virginia 385 1.3 1,153 3.8 1,538 5.1 New Jersey 341 1.1 1,188 4.0 1,529 5.1 Florida 161 0.5 1,214 4.1 1,375 4.6 Arizona 89 0.3 1,215 4.1 1,304 4.4 Louisiana 1,205 4.0 38 0.1 1,243 4.1 Washington 109 0.4 1,038 3.4 1,147 3.8 Other 1,658 5.5 7,253 24.2 8,911 29.7 Total $ 6,794 22.6% $ 23,241 77.4% $ 30,035 100.0% Lien type: 1 st lien $ 5,756 19.2% $ 22,883 76.2% $ 28,639 95.4% 2 nd lien 1,038 3.4 358 1.2 1,396 4.6 Total $ 6,794 22.6 % $ 23,241 77.4 % $ 30,035 100.0 % Interest rate type: Fixed rate $ 2,446 8.1% $ 2,840 9.5% $ 5,286 17.6% Adjustable rate 4,348 14.5 20,401 67.9 24,749 82.4 Total $ 6,794 22.6 % $ 23,241 77.4% $ 30,035 100.0% __________ (1) Percentages within each risk category are calculated based on total home loans held for investment. (2) The Acquired Loans balances with an originate date in the years subsequent to 2012 are related to refinancing of previously acquired home loans. (3) States listed represents the ten states in which we have the highest concentration of home loans. Our recorded investment in home loans for properties that are in process of foreclosure was $577 million as of September 30, 2015 . We commence the foreclosure process on home loans when a borrower becomes at least 120 days delinquent in accordance with Consumer Financial Protection Bureau regulations. Foreclosure procedures and time lines vary according to state law. As of September 30, 2015 and December 31, 2014 , the carrying value of the foreclosed residential real estate properties which we hold and report as other assets on our consolidated balance sheet totaled $118 million and $131 million , respectively. Commercial Banking We evaluate the credit risk of commercial loans individually and use a risk-rating system to determine the credit quality of our commercial loans. We assign internal risk ratings to loans based on relevant information about the ability of borrowers to service their debt. In determining the risk rating of a particular loan, among the factors considered are the borrower’s current financial condition, historical credit performance, projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The ratings scale based on our internal risk-rating system is as follows: • Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans. • Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date. • Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status. We use our internal risk-rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for loan and lease losses for commercial loans. Loans of $1 million or more designated as criticized performing and criticized nonperforming are reviewed quarterly by management for further deterioration or improvement to determine if they are appropriately classified/rated and whether impairment exists. Noncriticized loans greater than $1 million are specifically reviewed, at least annually, to determine the appropriate loan rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due. The following table presents the geographic distribution and internal risk ratings of our commercial loan portfolio as of September 30, 2015 and December 31, 2014 . Table 4.8: Commercial Banking: Risk Profile by Geographic Region and Internal Risk Rating September 30, 2015 (Dollars in millions) Commercial and Multifamily Real Estate % of Total (1) Commercial and Industrial % of Total (1) Small-ticket Commercial Real Estate % of Total (1) Total Commercial Banking % of Total (1) Geographic concentration: (2) Northeast $ 14,670 62.2% $ 6,784 24.3% $ 401 61.3% $ 21,855 41.9% Mid-Atlantic 2,743 11.6 2,246 8.1 25 3.9 5,014 9.6 South 3,718 15.8 11,491 41.2 42 6.4 15,251 29.3 Other 2,454 10.4 7,352 26.4 186 28.4 9,992 19.2 Total $ 23,585 100.0% $ 27,873 100.0% $ 654 100.0% $ 52,112 100.0% Internal risk rating: (3) Noncriticized $ 23,191 98.3% $ 26,096 93.6% $ 647 98.9% $ 49,934 95.8% Criticized performing 386 1.6 1,336 4.8 3 0.5 1,725 3.3 Criticized nonperforming 8 0.1 441 1.6 4 0.6 453 0.9 Total $ 23,585 100.0% $ 27,873 100.0 % $ 654 100.0% $ 52,112 100.0% December 31, 2014 (Dollars in millions) Commercial and Multifamily Real Estate % of Total (1) Commercial and Industrial % of Total (1) Small-ticket Commercial Real Estate % of Total (1) Total Commercial Banking % of Total (1) Geographic concentration: (2) Northeast $ 15,135 65.4% $ 6,384 23.7% $ 478 61.2% $ 21,997 43.2% Mid-Atlantic 2,491 10.8 2,121 7.9 30 3.8 4,642 9.1 South 3,070 13.3 12,310 45.6 48 6.2 15,428 30.3 Other 2,441 10.5 6,157 22.8 225 28.8 8,823 17.4 Total $ 23,137 100.0% $ 26,972 100.0% $ 781 100.0% $ 50,890 100.0% Internal risk rating: (3) Noncriticized $ 22,535 97.4% $ 25,982 96.3% $ 767 98.2% $ 49,284 96.9% Criticized performing 540 2.3 884 3.3 7 0.9 1,431 2.8 Criticized nonperforming 62 0.3 106 0.4 7 0.9 175 0.3 Total $ 23,137 100.0% $ 26,972 100.0% $ 781 100.0% $ 50,890 100.0% __________ (1) Percentages calculated based on total held for investment commercial loans in each respective loan category as of the end of the reported period. (2) Northeast consists of CT, ME, MA, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DE, DC, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MS, MO, NC, SC, TN and TX. (3) Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset c ategories defined by banking regulatory authorities. Impaired Loans The following table presents information about our impaired loans, excluding the impact of Acquired Loans, which is reported separately as of September 30, 2015 and December 31, 2014 , and for the three and nine months ended September 30, 2015 and 2014 : Table 4.9: Impaired Loans (1) September 30, 2015 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 538 $ 0 $ 538 $ 145 $ 393 $ 522 International credit card 128 0 128 63 65 124 Total credit card (2) 666 0 666 208 458 646 Consumer Banking: Auto (3) 264 211 475 22 453 752 Home loan 223 134 357 16 341 450 Retail banking 52 7 59 12 47 60 Total consumer banking 539 352 891 50 841 1,262 Commercial Banking: Commercial and multifamily real estate 86 4 90 13 77 93 Commercial and industrial 306 240 546 28 518 608 Total commercial lending 392 244 636 41 595 701 Small-ticket commercial real estate 5 0 5 0 5 6 Total commercial banking 397 244 641 41 600 707 Total $ 1,602 $ 596 $ 2,198 $ 299 $ 1,899 $ 2,615 Three Months Ended Nine Months Ended September 30, 2015 September 30, 2015 (Dollars in millions) Average Interest Average Interest Credit Card: Domestic credit card $ 535 $ 15 $ 538 $ 43 International credit card 133 2 137 7 Total credit card (2) 668 17 675 50 Consumer Banking: Auto (3) 468 20 456 61 Home loan 360 2 363 4 Retail banking 55 0 55 1 Total consumer banking 883 22 874 66 Commercial Banking: Commercial and multifamily real estate 112 0 115 2 Commercial and industrial 388 0 385 2 Total commercial lending 500 0 500 4 Small-ticket commercial real estate 8 0 7 0 Total commercial banking 508 0 507 4 Total $ 2,059 $ 39 $ 2,056 $ 120 December 31, 2014 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 546 $ 0 $ 546 $ 145 $ 401 $ 531 International credit card 146 0 146 74 72 141 Total credit card (2) 692 0 692 219 473 672 Consumer Banking: Auto (3) 230 205 435 19 416 694 Home loan 218 149 367 17 350 472 Retail banking 45 5 50 6 44 52 Total consumer banking 493 359 852 42 810 1,218 Commercial Banking: Commercial and multifamily real estate 120 26 146 23 123 163 Commercial and industrial 161 55 216 16 200 233 Total commercial lending 281 81 362 39 323 396 Small-ticket commercial real estate 3 5 8 0 8 10 Total commercial banking 284 86 370 39 331 406 Total $ 1,469 $ 445 $ 1,914 $ 300 $ 1,614 $ 2,296 Three Months Ended Nine Months Ended September 30, 2014 September 30, 2014 (Dollars in millions) Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized Credit Card: Domestic credit card $ 558 $ 14 $ 577 $ 44 International credit card 159 3 164 9 Total credit card (2) 717 17 741 53 Consumer Banking: Auto (3) 387 18 375 52 Home loan 382 1 392 4 Retail banking 60 1 74 2 Total consumer banking 829 20 841 58 Commercial Banking: Commercial and multifamily real estate 196 2 183 5 Commercial and industrial 175 1 177 3 Total commercial lending 371 3 360 8 Small-ticket commercial real estate 9 0 8 0 Total commercial banking 380 3 368 8 Total $ 1,926 $ 40 $ 1,950 $ 119 __________ (1) Impaired loans include loans modified in Troubled Debt Restructurings (“TDRs”), all nonperforming commercial loans and nonperforming home loans with a specific impairment. Impaired loans without an allowance generally represent loans that have been charged down to the fair value of the underlying collateral for which we believe no additional losses have been incurred, or where the fair value of the underlying collateral meets or exceeds the loan’s amortized cost. (2) Credit card loans include finance charges and fees. (3) Although auto loans from loan recovery inventory are not reported in our loans held for investment, they are included as impaired loans above since they are reported as TD Rs. Loans modified in TDRs accounted for $1.6 billion and $1.7 billion of the impaired loans presented above as of September 30, 2015 and December 31, 2014 , respectively. Consumer TDRs classified as performing totaled $1.0 billion as of both September 30, 2015 and December 31, 2014 . Commercial TDRs classified as performing totaled $187 million and $194 million as of September 30, 2015 and December 31, 2014 , respectively. As part of our loan modifications to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the three and nine months ended September 30, 2015 and 2014 : Table 4.10: Troubled Debt Restructurings Total Loans (1)(2) Three Months Ended September 30, 2015 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 77 100% 12.30 % 0 % 0 0 % $ 0 International credit card 29 100 25.89 0 0 0 0 Total credit card 106 100 16.01 0 0 0 0 Consumer Banking: Auto 88 42 4.14 68 7 31 24 Home loan 17 70 2.63 87 232 6 0 Retail banking 10 6 6.15 94 6 0 0 Total consumer banking 115 43 3.81 73 46 25 24 Commercial Banking: Commercial and multifamily real estate 9 0 0.00 83 8 0 0 Commercial and industrial 21 0 0.00 21 9 0 0 Total commercial lending 30 0 0.00 40 9 0 0 Small-ticket commercial real estate 0 0 0.00 0 0 0 0 Total commercial banking 30 0 0.00 40 9 0 0 Total $ 251 62 12.13 38 42 11 $ 24 Total Loans (1)(2) Nine Months Ended September 30, 2015 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 217 100% 12.16% 0% 0 0 % $ 0 International credit card 91 100 25.87 0 0 0 0 Total credit card 308 100 16.21 0 0 0 0 Consumer Banking: Auto 257 41 3.28 69 8 30 69 Home loan 34 60 2.78 74 209 9 0 Retail banking 20 19 7.19 88 6 0 0 Total consumer banking 311 42 3.31 71 31 26 69 Commercial Banking: Commercial and multifamily real estate 12 0 0.00 86 14 18 1 Commercial and industrial 72 0 1.06 48 6 0 0 Total commercial lending 84 0 1.06 53 8 2 1 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 85 0 1.06 53 8 2 1 Total $ 704 62 12.40 38 27 12 $ 70 Total Loans Modified (1)(2) Three Months Ended September 30, 2014 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 68 100% 11.52% 0% 0 0% $ 0 International credit card 35 100 25.41 0 0 0 0 Total credit card 103 100 16.12 0 0 0 0 Consumer Banking: Auto 88 40 1.70 64 9 35 28 Home loan 10 41 3.33 52 150 2 0 Retail banking 1 17 6.42 88 3 0 0 Total consumer banking 99 40 1.88 63 21 31 28 Commercial Banking: Commercial and multifamily real estate 1 0 0.00 0 0 0 0 Commercial and industrial 3 96 0.85 100 7 11 0 Total commercial lending 4 71 0.85 74 7 8 0 Small-ticket commercial real estate 0 0 0.00 0 0 0 0 Total commercial banking 4 71 0.85 74 7 8 0 Total $ 206 70 11.94 32 20 15 $ 28 Total Loans Modified (1)(2) Nine Months Ended September 30, 2014 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 199 100% 11.52% 0 % 0 0% $ 0 International credit card 116 100 25.35 0 0 0 0 Total credit card 315 100 16.60 0 0 0 0 Consumer Banking: Auto 234 37 1.24 63 9 36 75 Home loan 29 34 2.64 39 154 6 1 Retail banking 9 8 5.17 72 7 0 0 Total consumer banking 272 36 1.41 61 19 31 76 Commercial Banking: Commercial and multifamily real estate 67 31 1.26 92 7 6 2 Commercial and industrial 16 20 0.18 67 10 2 0 Total commercial lending 83 29 1.11 87 8 5 2 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 84 28 1.11 86 8 5 2 Total $ 671 65 12.34 36 16 13 $ 78 __________ (1) Represents total loans modified and accounted for as TDRs during the period. Paydowns, net charge-offs and any other changes in the loan carrying value subsequent to the loan entering TDR status are not reflected. (2) We present the modification types utilized most prevalently across our loan portfolios. As not every modification type is included in the table above, the total % of TDR activity may not add up to 100%. (3) Represents percentage of loans modified and accounted for as TDRs during the period that were granted a reduced interest rate. (4) Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types. (5) Represents weighted average interest rate reduction for those loans that received an interest rate concession. (6) Represents percentage of loans modified and accounted for as TDRs during the period that were granted a maturity date extension. (7) Represents weighted average change in maturity date for those loans that received a maturity date extension. (8) Represents percentage of loans modified and accounted for as TDRs during the period that were granted forgiveness or forbearance of a portion of their balance. (9) Total amount represents the gross balance forgiven. For loans modified in bankruptcy, the gross balance reduction represents collateral value write downs associated with the discharge of the borrower’s obligations. TDR—Subsequent Defaults of Completed TDR Modifications The following table presents the type, number and recorded investment amount of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged-off as of the end of the period presented, or has been reclassified from accrual to nonaccrual status. Table 4.11: TDR - Subsequent Defaults Three Months Ended Nine Months Ended September 30, 2015 September 30, 2 |