Loans | NOTE 4—LOANS Loan Portfolio Composition Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale, and is divided into three portfolio segments: credit card, consumer banking and commercial banking. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto, home and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans. Our portfolio of loans held for investment also includes certain of our consumer and commercial loans acquired through business combinations that were recorded at fair value at acquisition and subsequently accounted for based on cash flows expected to be collected, which were referred to as “purchased credit-impaired loans” or “PCI loans.” See “ Note 1—Summary of Significant Accounting Policies ” in our 2015 Form 10-K for additional information on the accounting guidance for these loans. Credit Quality We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk. Trends in delinquency rates are an indicator, among other considerations, of credit risk within our loan portfolio. The level of nonperforming loans represents another indicator of the potential for future credit losses. Accordingly, key metrics we track and use in evaluating the credit quality of our loan portfolio include delinquency and nonperforming loan rates, as well as net charge-off rates and our internal risk ratings of larger balance commercial loans. The table below presents the composition and an aging analysis of our loans held for investment portfolio as of June 30, 2016 and December 31, 2015 . The delinquency aging includes all past due loans, both performing and nonperforming. Table 4.1: Loan Portfolio Composition and Aging Analysis June 30, 2016 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans PCI Loans Total Loans Credit Card: Domestic credit card (1) $ 85,801 $ 936 $ 619 $ 1,225 $ 2,780 $ 0 $ 88,581 International credit card 8,019 119 69 116 304 0 8,323 Total credit card 93,820 1,055 688 1,341 3,084 0 96,904 Consumer Banking: Auto 41,843 1,725 764 170 2,659 0 44,502 Home loan 6,596 35 16 153 204 16,558 23,358 Retail banking 3,480 18 7 20 45 30 3,555 Total consumer banking 51,919 1,778 787 343 2,908 16,588 71,415 Commercial Banking: Commercial and multifamily real estate 26,287 10 7 7 24 30 26,341 Commercial and industrial 38,051 121 92 309 522 740 39,313 Total commercial lending 64,338 131 99 316 546 770 65,654 Small-ticket commercial real estate 537 4 2 5 11 0 548 Total commercial banking 64,875 135 101 321 557 770 66,202 Other loans 74 2 1 5 8 0 82 Total loans (2) $ 210,688 $ 2,970 $ 1,577 $ 2,010 $ 6,557 $ 17,358 $ 234,603 % of Total loans 89.81% 1.26% 0.67% 0.86% 2.79 % 7.40% 100.00 % December 31, 2015 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans PCI Loans Total Loans Credit Card: Domestic credit card (1) $ 84,954 $ 906 $ 658 $ 1,421 $ 2,985 $ 0 $ 87,939 International credit card 7,903 110 67 106 283 0 8,186 Total credit card 92,857 1,016 725 1,527 3,268 0 96,125 Consumer Banking: Auto 38,549 1,901 880 219 3,000 0 41,549 Home loan 6,465 41 18 176 235 18,527 25,227 Retail banking 3,514 21 8 20 49 33 3,596 Total consumer banking 48,528 1,963 906 415 3,284 18,560 70,372 Commercial Banking: Commercial and multifamily real estate 25,449 34 0 4 38 31 25,518 Commercial and industrial 35,920 51 34 203 288 927 37,135 Total commercial lending 61,369 85 34 207 326 958 62,653 Small-ticket commercial real estate 607 3 1 2 6 0 613 Total commercial banking 61,976 88 35 209 332 958 63,266 Other loans 77 2 2 7 11 0 88 Total loans (2) $ 203,438 $ 3,069 $ 1,668 $ 2,158 $ 6,895 $ 19,518 $ 229,851 % of Total loans 88.51% 1.33% 0.73% 0.94% 3.00 % 8.49% 100.00 % __________ (1) Includes installment loans of $11 million and $16 million as of June 30, 2016 and December 31, 2015 , respectively. (2) Loans are presented net of unearned income, unamortized premiums and discounts, and unamortized deferred fees and costs totaling $926 million and $989 million as of June 30, 2016 and December 31, 2015 , respectively. We pledge loan collateral at the FHLB to secure borrowing capacity. The outstanding balance of the pledged loans totaled $31.2 billion and $36.9 billion as of June 30, 2016 and December 31, 2015 , respectively. Table 4.2 presents the outstanding balance of loans 90 days or more past due that continue to accrue interest and loans classified as nonperforming as of June 30, 2016 and December 31, 2015 . Table 4.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans (1) June 30, 2016 December 31, 2015 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Credit Card: Domestic credit card $ 1,225 N/A $ 1,421 N/A International credit card 91 $ 44 79 $ 53 Total credit card 1,316 44 1,500 53 Consumer Banking: Auto 0 170 0 219 Home loan 0 289 0 311 Retail banking 1 32 0 28 Total consumer banking 1 491 0 558 June 30, 2016 December 31, 2015 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Commercial Banking: Commercial and multifamily real estate $ 0 $ 26 $ 0 $ 7 Commercial and industrial 6 1,015 5 538 Total commercial lending 6 1,041 5 545 Small-ticket commercial real estate 0 9 0 5 Total commercial banking 6 1,050 5 550 Other loans 0 10 0 9 Total $ 1,323 $ 1,595 $ 1,505 $ 1,170 % of Total loans 0.56% 0.68% 0.65% 0.51% __________ (1) Nonperfor ming loans generally include loans that have been placed on nonaccrual status. PCI loans are excluded from loans reported as 90 days or more past due and accruing interest as well as nonperforming loans. See “ Note 1—Summary of Significant Accounting Policies ” in our 2015 Form 10-K for additional information on our policies for nonperforming loans. Credit Card Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk on a portfolio basis. The risk in our credit card loan portfolio correlates to broad economic trends, such as unemployment rates and home values, as well as customer liquidity, all of which can have a material effect on credit performance. The primary factors we assess in monitoring the credit quality and risk of our credit card portfolio are delinquency and charge-off trends, including an analysis of the migration of loans between delinquency categories over time. The table below displays the geographic profile of our credit card loan portfolio as of June 30, 2016 and December 31, 2015 . We also present net charge-offs for the three and six months ended June 30, 2016 and 2015 . Table 4.3: Credit Card Risk Profile by Geographic Region June 30, 2016 December 31, 2015 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Domestic credit card: California $ 10,199 10.5% $ 10,029 10.5% Texas 6,493 6.7 6,344 6.6 New York 6,451 6.7 6,446 6.7 Florida 5,849 6.0 5,712 5.9 Illinois 4,111 4.2 4,121 4.3 Pennsylvania 3,707 3.8 3,764 3.9 Ohio 3,324 3.4 3,371 3.5 New Jersey 3,190 3.3 3,210 3.3 Michigan 2,898 3.0 2,922 3.0 Other 42,359 43.8 42,020 43.8 Total domestic credit card 88,581 91.4 87,939 91.5 International credit card: Canada 5,312 5.5 4,889 5.1 United Kingdom 3,011 3.1 3,297 3.4 Total international credit card 8,323 8.6 8,186 8.5 Total credit card $ 96,904 100.0% $ 96,125 100.0 % __________ (1) P ercentages by geographic region are calculated based on period-end amounts. Table 4.4: Credit Card Net Charge-Offs Three Months Ended June 30, Six Months Ended June 30, 2016 2015 2016 2015 (Dollars in millions) Amount Rate Amount Rate Amount Rate Amount Rate Net charge-offs: (1) Domestic credit card $ 874 4.07% $ 650 3.42% $ 1,761 4.12% $ 1,314 3.49% International credit card 75 3.54 53 2.65 138 3.39 108 2.73 Total credit card $ 949 4.02 $ 703 3.35 $ 1,899 4.05 $ 1,422 3.42 __________ (1) Net charge-offs consist of the unpaid principal balance that we determine to be uncollectible, net of recovered amounts. The net charge-off rate is calculated for each loan category by dividing annualized net charge-offs by average balance of loans held for investment for the period. Net charge-offs and the net charge-off rate are impacted periodically by fluctuations in recoveries, including loan sales. Consumer Banking Our consumer banking loan portfolio consists of auto, home and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product (“GDP”) and home values, as well as customer liquidity, all of which can have a material effect on credit performance. Delinquency, nonperforming loans and charge-off trends are key factors we assess in monitoring the credit quality and risk of our consumer banking loan portfolio. The table below displays the geographic profile of our consumer banking loan portfolio, including PCI loans. We also present the delinquency and nonperforming loan rates of our consumer banking loan portfolio as of June 30, 2016 and December 31, 2015 , as well as net charge-offs for the three and six months ended June 30, 2016 and 2015 . Table 4.5: Consumer Banking Risk Profile by Geographic Region June 30, 2016 December 31, 2015 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Auto: Texas $ 5,847 8.2% $ 5,463 7.8% California 5,065 7.1 4,611 6.5 Florida 3,673 5.1 3,315 4.7 Georgia 2,359 3.3 2,245 3.2 Louisiana 2,024 2.8 1,882 2.7 Illinois 1,952 2.7 1,859 2.6 Ohio 1,844 2.6 1,738 2.5 Other 21,738 30.5 20,436 29.0 Total auto 44,502 62.3 41,549 59.0 Home loan: California 5,406 7.6 5,884 8.4 New York 2,054 2.9 2,171 3.1 Maryland 1,480 2.0 1,539 2.2 Illinois 1,365 1.9 1,490 2.1 Virginia 1,281 1.8 1,354 1.9 New Jersey 1,197 1.7 1,293 1.8 Louisiana 1,043 1.5 1,146 1.6 Other 9,532 13.3 10,350 14.8 Total home loan 23,358 32.7 25,227 35.9 June 30, 2016 December 31, 2015 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Retail banking: Louisiana $ 1,042 1.5 % $ 1,071 1.5 % New York 919 1.3 921 1.3 Texas 753 1.1 757 1.1 New Jersey 243 0.3 259 0.4 Maryland 186 0.3 180 0.3 Virginia 150 0.2 151 0.2 Other 262 0.3 257 0.3 Total retail banking 3,555 5.0 3,596 5.1 Total consumer banking $ 71,415 100.0% $ 70,372 100.0% __________ (1) Pe rcentages by geographic region are calculated based on period-end amounts. Table 4.6: Consumer Banking Net Charge-Offs and Nonperforming Loans Three Months Ended June 30, Six Months Ended June 30, 2016 2015 2016 2015 (Dollars in millions) Amount Rate (1) Amount Rate (1) Amount Rate (1) Amount Rate (1) Net charge-offs: Auto $ 130 1.20% $ 121 1.22% $ 298 1.39% $ 269 1.38% Home loan (2) 5 0.09 3 0.04 8 0.07 5 0.03 Retail banking 11 1.26 12 1.39 23 1.31 21 1.18 Total consumer banking (2) $ 146 0.83 $ 136 0.76 $ 329 0.93 $ 295 0.83 June 30, 2016 December 31, 2015 (Dollars in millions) Amount Rate (3) Amount Rate (3) Nonperforming loans: Auto $ 170 0.38% $ 219 0.53 % Home loan (4) 289 1.24 311 1.23 Retail banking 32 0.89 28 0.77 Total consumer banking (4) $ 491 0.69 $ 558 0.79 __________ (1) Calculated for each loan category by dividing annualized net charge-offs by average balance of loans held for investment for the period. (2) Excluding the impact of PCI loans, the net charge-off rates for our home loan and total consumer banking portfolios were 0.31% and 1.09% , respectively, for the three months ended June 30, 2016 , compared to 0.16% and 1.09% , respectively, for the three months ended June 30, 2015 ; and 0.24% and 1.24% , respectively, for the six months ended June 30, 2016 , compared to 0.13% and 1.19% , respectively, for the six months ended June 30, 2015 . (3) Calculated for each loan category by dividing nonperforming loans by period-end loans held for investment. (4) Excluding the impact of PCI loans, the nonperforming loan rates for our home loan and total consumer banking portfolios were 4.25% and 0.90% , respectively, as of June 30, 2016 , compared to 4.68% and 1.08% , respectively, as of December 31, 2015 . Home Loan Our home loan portfolio consists of both first-lien and second-lien residential mortgage loans. In evaluating the credit quality and risk of our home loan portfolio, we continually monitor a variety of mortgage loan characteristics that may affect the default experience on this loan portfolio, such as vintage, geographic concentrations, lien priority and product type. Certain loan concentrations have experienced higher delinquency rates as a result of the significant decline in home prices after the peak in 2006 and subsequent rise in unemployment. These loan concentrations include loans originated between 2006 and 2008 in an environment of decreasing home sales, broadly declining home prices and more relaxed underwriting standards. The following table presents the distribution of our home loan portfolio as of June 30, 2016 and December 31, 2015 , based on selected key risk characteristics. Table 4.7: Home Loan Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type June 30, 2016 Loans PCI Loans (3) Total Home Loans (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Amount % of Total (1) Origination year: (2) < = 2007 $ 2,327 9.9% $ 8,239 35.3% $ 10,566 45.2% 2008 144 0.6 2,577 11.1 2,721 11.7 2009 90 0.4 1,286 5.5 1,376 5.9 2010 89 0.4 1,894 8.1 1,983 8.5 2011 159 0.7 2,087 8.9 2,246 9.6 2012 1,139 4.9 329 1.4 1,468 6.3 2013 511 2.2 67 0.3 578 2.5 2014 622 2.7 33 0.1 655 2.8 2015 1,096 4.7 32 0.1 1,128 4.8 2016 623 2.6 14 0.1 637 2.7 Total $ 6,800 29.1% $ 16,558 70.9% $ 23,358 100.0% Geographic concentration: (4) California $ 869 3.7% $ 4,537 19.4% $ 5,406 23.1% New York 1,275 5.5 779 3.3 2,054 8.8 Maryland 548 2.3 932 4.0 1,480 6.3 Illinois 96 0.4 1,269 5.4 1,365 5.8 Virginia 455 1.9 826 3.6 1,281 5.5 New Jersey 355 1.5 842 3.6 1,197 5.1 Louisiana 1,018 4.4 25 0.1 1,043 4.5 Florida 152 0.7 880 3.8 1,032 4.5 Arizona 88 0.4 900 3.8 988 4.2 Washington 116 0.5 703 3.0 819 3.5 Other 1,828 7.8 4,865 20.9 6,693 28.7 Total $ 6,800 29.1% $ 16,558 70.9% $ 23,358 100.0 % Lien type: 1 st lien $ 5,808 24.9% $ 16,262 69.6% $ 22,070 94.5% 2 nd lien 992 4.2 296 1.3 1,288 5.5 Total $ 6,800 29.1% $ 16,558 70.9% $ 23,358 100.0% Interest rate type: Fixed rate $ 2,961 12.7% $ 2,042 8.7% $ 5,003 21.4% Adjustable rate 3,839 16.4 14,516 62.2 18,355 78.6 Total $ 6,800 29.1% $ 16,558 70.9% $ 23,358 100.0% December 31, 2015 Loans PCI Loans (3) Total Home Loans (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Amount % of Total (1) Origination year: (2) < = 2007 $ 2,559 10.1% $ 8,956 35.5% $ 11,515 45.6% 2008 157 0.6 2,866 11.4 3,023 12.0 2009 97 0.4 1,498 5.9 1,595 6.3 2010 97 0.4 2,208 8.8 2,305 9.2 2011 176 0.7 2,476 9.8 2,652 10.5 2012 1,276 5.1 389 1.5 1,665 6.6 2013 557 2.2 71 0.3 628 2.5 2014 680 2.7 31 0.1 711 2.8 2015 1,101 4.4 32 0.1 1,133 4.5 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0% Geographic concentration: (4) California $ 871 3.5% $ 5,013 19.9% $ 5,884 23.4% New York 1,295 5.1 876 3.5 2,171 8.6 Maryland 511 2.0 1,028 4.1 1,539 6.1 Illinois 89 0.4 1,401 5.5 1,490 5.9 Virginia 428 1.7 926 3.7 1,354 5.4 New Jersey 353 1.4 940 3.7 1,293 5.1 Louisiana 1,069 4.2 27 0.1 1,096 4.3 Florida 157 0.6 989 3.9 1,146 4.5 Arizona 81 0.4 995 3.9 1,076 4.3 Washington 113 0.4 806 3.2 919 3.6 Other 1,733 6.9 5,526 21.9 7,259 28.8 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0 % Lien type: 1 st lien $ 5,705 22.6% $ 18,207 72.2% $ 23,912 94.8% 2 nd lien 995 4.0 320 1.2 1,315 5.2 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0% Interest rate type: Fixed rate $ 2,751 10.9% $ 2,264 9.0% $ 5,015 19.9% Adjustable rate 3,949 15.7 16,263 64.4 20,212 80.1 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0% __________ (1) Percentages within each risk category are calculated based on period-end amounts. (2) Modified loans are reported in the origination year of the initial borrowing. (3) The PCI loan balances with an origination date in the years subsequent to 2012 represent refinancing of previously acquired home loans. (4) States listed represent those that have the highest individual concentration of home loans. Our recorded investment in home loans that are in process of foreclosure was $403 million and $474 million as of June 30, 2016 and December 31, 2015, respectively. We commence the foreclosure process on home loans when a borrower becomes at least 120 days delinquent in accordance with Consumer Financial Protection Bureau regulations. Foreclosure procedures and timelines vary according to state laws. As of June 30, 2016 and December 31, 2015 , the carrying value of the foreclosed residential real estate properties we hold and report as other assets on our consolidated balance sheets totaled $93 million and $123 million , respectively. Commercial Banking We evaluate the credit risk of commercial loans individually and use a risk-rating system to determine credit quality. We assign internal risk ratings to loans based on relevant information about the ability of the borrowers to repay their debt. In determining the risk rating of a particular loan, some of the factors considered are the borrower’s current financial condition, historical and projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The scale based on our internal risk rating system is as follows: • Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans. • Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date. • Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the full repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status. We use our internal risk rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for loan and lease losses for commercial loans. Loans of $1 million or more that are designated as criticized performing and criticized nonperforming are reviewed quarterly by management to determine if they are appropriately classified/rated and whether any impairment exists. Noncriticized loans greater than $1 million are specifically reviewed, at least annually, to determine the appropriate risk rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due. The following table presents the geographic distribution and internal risk ratings of our commercial loan portfolio as of June 30, 2016 and December 31, 2015 . Table 4.8: Commercial Banking Risk Profile by Geographic Region and Internal Risk Rating June 30, 2016 (Dollars in millions) Commercial and Multifamily Real Estate % of Total (1) Commercial and Industrial % of Total (1) Small-ticket Commercial Real Estate % of Total (1) Total Commercial Banking % of Total (1) Geographic concentration: (2) Northeast $ 15,488 58.8% $ 8,797 22.4% $ 336 61.3% $ 24,621 37.2% Mid-Atlantic 3,284 12.5 3,376 8.6 21 3.8 6,681 10.1 South 4,043 15.3 15,692 39.9 37 6.8 19,772 29.9 Other 3,526 13.4 11,448 29.1 154 28.1 15,128 22.8 Total $ 26,341 100.0% $ 39,313 100.0% $ 548 100.0% $ 66,202 100.0% Internal risk rating: (3) Noncriticized $ 26,050 98.9% $ 35,340 89.9% $ 536 97.9% $ 61,926 93.5% Criticized performing 235 0.9 2,218 5.6 3 0.5 2,456 3.7 Criticized nonperforming 26 0.1 1,015 2.6 9 1.6 1,050 1.6 PCI loans (4) 30 0.1 740 1.9 0 0.0 770 1.2 Total $ 26,341 100.0% $ 39,313 100.0 % $ 548 100.0% $ 66,202 100.0% December 31, 2015 (Dollars in millions) Commercial and Multifamily Real Estate % of Total (1) Commercial and Industrial % of Total (1) Small-ticket Commercial Real Estate % of Total (1) Total Commercial Banking % of Total (1) Geographic concentration: (2) Northeast $ 15,949 62.5% $ 8,074 21.8% $ 376 61.3% $ 24,399 38.6% Mid-Atlantic 2,797 11.0 3,010 8.1 25 4.1 5,832 9.2 South 4,070 15.9 15,240 41.0 40 6.5 19,350 30.6 Other 2,702 10.6 10,811 29.1 172 28.1 13,685 21.6 Total $ 25,518 100.0% $ 37,135 100.0% $ 613 100.0% $ 63,266 100.0% Internal risk rating: (3) Noncriticized $ 25,130 98.5% $ 34,008 91.6% $ 605 98.7% $ 59,743 94.4% Criticized performing 350 1.4 1,662 4.5 3 0.5 2,015 3.2 Criticized nonperforming 7 0.0 538 1.4 5 0.8 550 0.9 PCI loans (4) 31 0.1 927 2.5 0 0.0 958 1.5 Total $ 25,518 100.0% $ 37,135 100.0% $ 613 100.0% $ 63,266 100.0% __________ (1) Percentages calculated based on total loans held for investment in each respective loan category using period-end amounts. (2) Geographic concentration is generally determined by the location of the borrower’s business or the location of the collateral associated with the loan. Northeast consists of CT, MA, ME, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DC, DE, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN and TX. (3) Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset c ategories defined by banking regulatory authorities. (4) We evaluate PCI loans based on their actual risk ratings. Were these PCI loans classified based on their risk ratings, $219 million and $128 million would have been classified as Noncriticized, $520 million and $793 million as Criticized performing, and $31 million and $37 million as Criticized nonperforming as of June 30, 2016 and December 31, 2015 , respectively. Impaired Loans The following table presents information about our impaired loans, excluding PCI loans, which are reported separately as of June 30, 2016 and December 31, 2015 , and for the three and six months ended June 30, 2016 and 2015 : Table 4.9: Impaired Loans (1) June 30, 2016 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 516 $ 0 $ 516 $ 153 $ 363 $ 503 International credit card 133 0 133 66 67 128 Total credit card (2) 649 0 649 219 430 631 Consumer Banking: Auto (3) 290 204 494 22 472 774 Home loan 235 126 361 17 344 452 Retail banking 47 13 60 15 45 61 Total consumer banking 572 343 915 54 861 1,287 Commercial Banking: Commercial and multifamily real estate 97 26 123 9 114 126 Commercial and industrial 1,113 227 1,340 212 1,128 1,503 Total commercial lending 1,210 253 1,463 221 1,242 1,629 Small-ticket commercial real estate 9 0 9 0 9 11 Total commercial banking 1,219 253 1,472 221 1,251 1,640 Total $ 2,440 $ 596 $ 3,036 $ 494 $ 2,542 $ 3,558 Three Months Ended Six Months Ended June 30, 2016 June 30, 2016 (Dollars in millions) Average Interest Average Interest Credit Card: Domestic credit card $ 521 $ 14 $ 528 $ 28 International credit card 135 2 132 5 Total credit card (2) 656 16 660 33 Consumer Banking: Auto (3) 494 21 492 43 Home loan 364 1 364 2 Retail banking 60 1 61 1 Total consumer banking 918 23 917 46 Commercial Banking: Commercial and multifamily real estate 128 1 113 2 Commercial and industrial 1,277 3 1,116 5 Total commercial lending 1,405 4 1,229 7 Small-ticket commercial real estate 8 0 7 0 Total commercial banking 1,413 4 1,236 7 Total $ 2,987 $ 43 $ 2,813 $ 86 December 31, 2015 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 541 $ 0 $ 541 $ 150 $ 391 $ 526 International credit card 125 0 125 59 66 121 Total credit card (2) 666 0 666 209 457 647 Consumer Banking: Auto (3) 273 215 488 22 466 772 Home loan 229 136 365 18 347 456 Retail banking 51 10 61 14 47 62 Total consumer banking 553 361 914 54 860 1,290 Commercial Banking: Commercial and multifamily real estate 82 3 85 11 74 88 Commercial and industrial 515 278 793 75 718 862 Total commercial lending 597 281 878 86 792 950 Small-ticket commercial real estate 6 0 6 0 6 7 Total commercial banking 603 281 884 86 798 957 Total $ 1,822 $ 642 $ 2,464 $ 349 $ 2,115 $ 2,894 Three Months Ended Six Months Ended June 30, 2015 June 30, 2015 (Dollars in millions) Average Interest Average Interest Credit Card: Domestic credit card $ 535 $ 14 $ 539 $ 28 International credit card 136 3 139 5 Total credit card (2) 671 17 678 33 Consumer Banking: Auto (3) 457 20 450 41 Home loan 364 1 365 2 Retail banking 56 1 54 1 Total consumer banking 877 22 869 44 Commercial Banking: Commercial and multifamily real estate 113 1 124 2 Commercial and industrial 388 1 330 2 Total commercial lending 501 2 454 4 Small-ticket commercial real estate 8 0 8 0 Total commercial banking 509 2 462 4 Total $ 2,057 $ 41 $ 2,009 $ 81 __________ (1) Impaired loans include loans modified in troubled debt restructurings (“TDRs”), all nonperforming commercial loans and nonperforming home loans with a specific impairment. Impaired loans without an allowance generally represent loans that have been charged down to the fair value of the underlying collateral for which we believe no additional losses have been incurred, or where the fair value of the underlying collateral meets or exceeds the loan’s amortized cost. (2) The average recorded investment of credit card loans includes finance charges and fees. (3) Although auto loans from loan recovery inventory are not reported in our loans held for investment, they are included as impaired loans above since they are reported as TD Rs. The total recorded investment of loans modified in TDRs represents $2.1 billion and $1.8 billion of the impaired loans presented above as of June 30, 2016 and December 31, 2015 , respectively. Consumer TDRs classified as performing totaled $1.0 billion as of both June 30, 2016 and December 31, 2015 . Commercial TDRs classified as performing totaled $420 million and $334 million as of June 30, 2016 and December 31, 2015 , respectively. As part of our loan modification programs to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the three and six months ended June 30, 2016 and 2015 : Table 4.10: Troubled Debt Restructurings Total Loans (1)(2) Three Months Ended June 30, 2016 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 62 100% 12.81% 0% 0 0% $ 0 International credit card 33 100 26.01 0 0 0 0 Total credit card 95 100 17.47 0 0 0 0 Consumer Banking: Auto 77 46 3.86 75 7 25 15 Home loan 12 52 2.29 95 252 2 0 Retail banking 4 47 4.10 58 10 35 1 Total consumer banking 93 47 3.64 77 46 22 16 Commercial Banking: Commercial and multifamily real estate 0 0 0.00 0 0 0 0 Commercial and industrial 254 12 0.06 64 25 0 0 Total commercial lending 254 12 0.00 64 25 0 0 Small-ticket commercial real estate 0 0 0.00 0 0 0 0 Total commercial banking 254 12 0.00 64 25 0 0 Total $ 442 38 10.82 53 32 5 $ 16 Total Loans (1)(2) Six Months Ended June 30, 2016 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 124 100% 12.83% 0% 0 0% $ 0 International credit card 69 100 25.83 0 0 0 0 Total credit card 193 100 17.50 0 0 0 0 Consumer Banking: Auto 163 44 3.89 74 7 26 36 Home loan 25 57 2.47 85 250 2 0 Retail banking 7 36 5.02 70 10 20 1 Total consumer banking 195 45 3.69 75 43 22 37 Commercial Banking: Commercial and multifamily real estate 25 0 0.00 100 8 0 0 Commercial and industrial 301 10 0.05 58 23 0 0 Total commercial lending 326 9 0.05 62 21 0 0 Small-ticket commercial real estate 0 0 0.00 0 0 0 0 Total commercial banking 326 9 0.05 61 21 0 0 Total $ 714 43 11.93 49 30 6 $ 37 Total Loans Modified (1)(2) Three Months Ended June 30, 2015 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 68 100% 12.03% 0% 0 0% $ 0 International credit card 30 100 25.95 0 0 0 0 Total credit card 98 100 16.25 0 0 0 0 Consumer Banking: Auto 81 40 4.11 68 7 31 23 Home loan 10 37 3.17 60 188 23 0 Retail banking 5 3 6.93 76 7 0 0 Total consumer banking 96 37 4.03 67 23 29 23 Commercial Banking: Commercial and multifamily real estate 0 0 0.00 0 0 100 0 Commercial and industrial 30 0 1.14 98 4 0 0 Total commercial lending 30 0 1.14 98 4 0 0 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 31 0 1.14 97 4 0 0 Total $ 225 60 12.98 42 17 12 $ 23 Total Loans (1)(2) Six Months Ended June 30, 2015 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 140 100% 12.08% 0% 0 0% $ 0 International credit card 62 100 25.86 0 0 0 0 Total credit card 202 100 16.32 0 0 0 0 Consumer Banking: Auto 169 41 2.82 69 8 30 45 Home loan 17 50 2.98 62 181 13 0 Retail banking 10 31 8.09 83 6 0 0 Total consumer banking 196 41 3.05 70 22 27 45 Commercial Banking: Commercial and multifamily real estate 3 0 0.00 97 34 78 1 Commercial and industrial 51 0 1.50 59 5 0 0 Total commercial lending 54 0 1.50 61 7 4 1 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 55 0 1.50 60 7 4 1 Total $ 453 62 12.55 37 19 12 $ 46 __________ (1) Represents total loans modified and accounted for as TDRs during the period. Paydowns, net charge-offs and any other changes subsequent to the TDR date are not reflected in the recorded investment amount. (2) We present the modification types utilized most prevalently across our loan portfolios. As not every modification type is included in the table above, the total % of TDR activity may not add up to 100%. (3) Represents percentage of loans modified and accounted for as TDRs during the period that were granted a reduced interest rate. (4) Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types. (5) Represents weighted average interest rate reduction for those loans that received an interest rate concession. (6) Represents percentage of loans modified and accounted for as TDRs during the period that were granted a maturity date extension. (7) Represents weighted average change in maturity date for those loans that received a maturity date extension. (8) Represents percentage of loans modified and accounted for as TDRs during the period that were granted forgiveness or forbearance of a portion of their balance. (9) Total amount represents the gross balance forgiven. For loans modified in bankruptcy, the gross balance reduction represents collateral value write-downs associated with the discharge of the borrower’s obligations. TDR—Subsequent Defaults of Completed TDR Modifications The following table presents the type, number and recorded investment amount of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status. Table 4.11: TDR — Subsequent Defaults Three Months Ended Six Months Ended June 30, 2016 June 30, 2016 (Dollars in millions) Number of Amount Number of Amount Credit Card: Domestic credit card 10,231 $ 16 20,825 $ 34 International credit card (1) 9,972 21 18,785 41 Total credit card 20,203 37 39,610 75 Consumer Banking: Auto 2,061 22 3,913 43 Home loan 13 2 23 3 Retail banking 10 1 25 3 Total consumer banki |