Loans | NOTE 4—LOANS Loan Portfolio Composition Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale, and is divided into three portfolio segments: credit card, consumer banking and commercial banking. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto, home and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans. Our portfolio of loans held for investment also includes certain of our consumer and commercial loans acquired through business combinations that were recorded at fair value at acquisition and subsequently accounted for based on cash flows expected to be collected, which are referred to as PCI loans. See “ Note 1—Summary of Significant Accounting Policies ” in our 2015 Form 10-K for additional information on the accounting guidance for these loans. Credit Quality We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk. Trends in delinquency rates are an indicator, among other considerations, of credit risk within our loan portfolio. The level of nonperforming loans represents another indicator of the potential for future credit losses. Accordingly, key metrics we track and use in evaluating the credit quality of our loan portfolio include delinquency and nonperforming loan rates, as well as net charge-off rates and our internal risk ratings of larger balance commercial loans. The table below presents the composition and an aging analysis of our loans held for investment portfolio as of September 30, 2016 and December 31, 2015 . The delinquency aging includes all past due loans, both performing and nonperforming. Table 4.1: Loan Portfolio Composition and Aging Analysis September 30, 2016 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans PCI Loans Total Loans Credit Card: Domestic credit card (1) $ 87,607 $ 1,056 $ 764 $ 1,528 $ 3,348 $ 0 $ 90,955 International credit card 7,938 119 72 117 308 0 8,246 Total credit card 95,545 1,175 836 1,645 3,656 0 99,201 Consumer Banking: Auto 43,486 1,826 799 200 2,825 0 46,311 Home loan 6,775 44 19 144 207 15,466 22,448 Retail banking 3,449 19 9 20 48 29 3,526 Total consumer banking 53,710 1,889 827 364 3,080 15,495 72,285 Commercial Banking: Commercial and multifamily real estate 26,419 1 50 8 59 29 26,507 Commercial and industrial 38,381 57 23 346 426 625 39,432 Total commercial lending 64,800 58 73 354 485 654 65,939 Small-ticket commercial real estate 505 5 2 6 13 0 518 Total commercial banking 65,305 63 75 360 498 654 66,457 Other loans 68 2 1 5 8 0 76 Total loans (2) $ 214,628 $ 3,129 $ 1,739 $ 2,374 $ 7,242 $ 16,149 $ 238,019 % of Total loans 90.17% 1.31% 0.73% 1.00% 3.04 % 6.79% 100.00 % December 31, 2015 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans PCI Loans Total Loans Credit Card: Domestic credit card (1) $ 84,954 $ 906 $ 658 $ 1,421 $ 2,985 $ 0 $ 87,939 International credit card 7,903 110 67 106 283 0 8,186 Total credit card 92,857 1,016 725 1,527 3,268 0 96,125 Consumer Banking: Auto 38,549 1,901 880 219 3,000 0 41,549 Home loan 6,465 41 18 176 235 18,527 25,227 Retail banking 3,514 21 8 20 49 33 3,596 Total consumer banking 48,528 1,963 906 415 3,284 18,560 70,372 Commercial Banking: Commercial and multifamily real estate 25,449 34 0 4 38 31 25,518 Commercial and industrial 35,920 51 34 203 288 927 37,135 Total commercial lending 61,369 85 34 207 326 958 62,653 Small-ticket commercial real estate 607 3 1 2 6 0 613 Total commercial banking 61,976 88 35 209 332 958 63,266 Other loans 77 2 2 7 11 0 88 Total loans (2) $ 203,438 $ 3,069 $ 1,668 $ 2,158 $ 6,895 $ 19,518 $ 229,851 % of Total loans 88.51% 1.33% 0.73% 0.94% 3.00 % 8.49% 100.00 % __________ (1) Includes installment loans of $9 million and $16 million as of September 30, 2016 and December 31, 2015 , respectively. (2) Loans (other than PCI loans) include unearned income, unamortized premiums and discounts, and unamortized deferred fees and costs totaling $515 million and $499 million as of September 30, 2016 and December 31, 2015 , respectively. We pledge loan collateral at the FHLB to secure borrowing capacity. The outstanding balance of the pledged loans totaled $30.0 billion and $36.9 billion as of September 30, 2016 and December 31, 2015 , respectively. Table 4.2 presents the outstanding balance of loans 90 days or more past due that continue to accrue interest and loans classified as nonperforming as of September 30, 2016 and December 31, 2015 . Table 4.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans (1) September 30, 2016 December 31, 2015 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Credit Card: Domestic credit card $ 1,528 N/A $ 1,421 N/A International credit card 91 $ 44 79 $ 53 Total credit card 1,619 44 1,500 53 Consumer Banking: Auto 0 200 0 219 Home loan 0 277 0 311 Retail banking 1 37 0 28 Total consumer banking 1 514 0 558 September 30, 2016 December 31, 2015 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Commercial Banking: Commercial and multifamily real estate $ 2 $ 22 $ 0 $ 7 Commercial and industrial 41 961 5 538 Total commercial lending 43 983 5 545 Small-ticket commercial real estate 0 11 0 5 Total commercial banking 43 994 5 550 Other loans 0 9 0 9 Total $ 1,663 $ 1,561 $ 1,505 $ 1,170 % of Total loans 0.70% 0.66% 0.65% 0.51% __________ (1) Nonperfor ming loans generally include loans that have been placed on nonaccrual status. PCI loans are excluded from loans reported as 90 days or more past due and accruing interest as well as nonperforming loans. See “ Note 1—Summary of Significant Accounting Policies ” in our 2015 Form 10-K for additional information on our policies for nonperforming loans. Credit Card Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk on a portfolio basis. The risk in our credit card loan portfolio correlates to broad economic trends, such as unemployment rates and home values, as well as customer liquidity, all of which can have a material effect on credit performance. The primary factors we assess in monitoring the credit quality and risk of our credit card portfolio are delinquency and charge-off trends, including an analysis of the migration of loans between delinquency categories over time. The table below displays the geographic profile of our credit card loan portfolio as of September 30, 2016 and December 31, 2015 . We also present net charge-offs for the three and nine months ended September 30, 2016 and 2015 . Table 4.3: Credit Card Risk Profile by Geographic Region September 30, 2016 December 31, 2015 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Domestic credit card: California $ 10,446 10.6% $ 10,029 10.5% Texas 6,753 6.8 6,344 6.6 New York 6,665 6.7 6,446 6.7 Florida 6,093 6.1 5,712 5.9 Illinois 4,198 4.2 4,121 4.3 Pennsylvania 3,780 3.8 3,764 3.9 Ohio 3,392 3.4 3,371 3.5 New Jersey 3,268 3.3 3,210 3.3 Michigan 2,962 3.0 2,922 3.0 Other 43,398 43.8 42,020 43.8 Total domestic credit card 90,955 91.7 87,939 91.5 International credit card: Canada 5,302 5.3 4,889 5.1 United Kingdom 2,944 3.0 3,297 3.4 Total international credit card 8,246 8.3 8,186 8.5 Total credit card $ 99,201 100.0% $ 96,125 100.0 % __________ (1) P ercentages by geographic region are calculated based on period-end amounts. Table 4.4: Credit Card Net Charge-Offs Three Months Ended September 30, Nine Months Ended September 30, 2016 2015 2016 2015 (Dollars in millions) Amount Rate Amount Rate Amount Rate Amount Rate Net charge-offs: (1) Domestic credit card $ 841 3.74% $ 619 3.08% $ 2,602 3.99% $ 1,933 3.35% International credit card 65 3.18 36 1.80 203 3.32 144 2.41 Total credit card $ 906 3.70 $ 655 2.96 $ 2,805 3.93 $ 2,077 3.26 __________ (1) Net charge-offs consist of the unpaid principal balance that we determine to be uncollectible, net of recovered amounts. The net charge-off rate is calculated for each loan category by dividing annualized net charge-offs by average balance of loans held for investment for the period. Net charge-offs and the net charge-off rate are impacted periodically by fluctuations in recoveries, including loan sales. Consumer Banking Our consumer banking loan portfolio consists of auto, home and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product (“GDP”) and home values, as well as customer liquidity, all of which can have a material effect on credit performance. Delinquency, nonperforming loans and charge-off trends are key factors we assess in monitoring the credit quality and risk of our consumer banking loan portfolio. The table below displays the geographic profile of our consumer banking loan portfolio, including PCI loans. We also present the delinquency and nonperforming loan rates of our consumer banking loan portfolio as of September 30, 2016 and December 31, 2015 , as well as net charge-offs for the three and nine months ended September 30, 2016 and 2015 . Table 4.5: Consumer Banking Risk Profile by Geographic Region September 30, 2016 December 31, 2015 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Auto: Texas $ 6,096 8.4% $ 5,463 7.8% California 5,290 7.3 4,611 6.5 Florida 3,841 5.3 3,315 4.7 Georgia 2,425 3.4 2,245 3.2 Louisiana 2,108 2.9 1,882 2.7 Illinois 2,008 2.8 1,859 2.6 Ohio 1,929 2.7 1,738 2.5 Other 22,614 31.2 20,436 29.0 Total auto 46,311 64.0 41,549 59.0 Home loan: California 5,183 7.2 5,884 8.4 New York 2,032 2.8 2,171 3.1 Maryland 1,450 2.0 1,539 2.2 Illinois 1,290 1.8 1,490 2.1 Virginia 1,241 1.7 1,354 1.9 New Jersey 1,158 1.6 1,293 1.8 Louisiana 1,017 1.4 1,146 1.6 Other 9,077 12.6 10,350 14.8 Total home loan 22,448 31.1 25,227 35.9 September 30, 2016 December 31, 2015 (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Retail banking: Louisiana $ 1,041 1.4 % $ 1,071 1.5 % New York 922 1.3 921 1.3 Texas 765 1.1 757 1.1 New Jersey 234 0.3 259 0.4 Maryland 187 0.3 180 0.3 Virginia 155 0.2 151 0.2 Other 222 0.3 257 0.3 Total retail banking 3,526 4.9 3,596 5.1 Total consumer banking $ 72,285 100.0% $ 70,372 100.0% __________ (1) Pe rcentages by geographic region are calculated based on period-end amounts. Table 4.6: Consumer Banking Net Charge-Offs and Nonperforming Loans Three Months Ended September 30, Nine Months Ended September 30, 2016 2015 2016 2015 (Dollars in millions) Amount Rate (1) Amount Rate (1) Amount Rate (1) Amount Rate (1) Net charge-offs: Auto $ 210 1.85% $ 188 1.85% $ 508 1.55% $ 457 1.54% Home loan (2) 1 0.03 1 0.01 9 0.05 6 0.03 Retail banking 16 1.75 14 1.53 39 1.46 35 1.30 Total consumer banking (2) $ 227 1.26 $ 203 1.14 $ 556 1.04 $ 498 0.93 September 30, 2016 December 31, 2015 (Dollars in millions) Amount Rate (3) Amount Rate (3) Nonperforming loans: Auto $ 200 0.43% $ 219 0.53 % Home loan (4) 277 1.23 311 1.23 Retail banking 37 1.05 28 0.77 Total consumer banking (4) $ 514 0.71 $ 558 0.79 __________ (1) Calculated for each loan category by dividing annualized net charge-offs by average balance of loans held for investment for the period. (2) Excluding the impact of PCI loans, the net charge-off rates for our home loan and total consumer banking portfolios were 0.08% and 1.62% , respectively, for the three months ended September 30, 2016 , compared to 0.05% and 1.58% , respectively, for the three months ended September 30, 2015 ; and 0.18% and 1.37% , respectively, for the nine months ended September 30, 2016 , compared to 0.11% and 1.33% , respectively, for the nine months ended September 30, 2015 . (3) The nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category. (4) Excluding the impact of PCI loans, the nonperforming loan rates for our home loan and total consumer banking portfolios were 3.97% and 0.90% , respectively, as of September 30, 2016 , compared to 4.68% and 1.08% , respectively, as of December 31, 2015 . Home Loan Our home loan portfolio consists of both first-lien and second-lien residential mortgage loans. In evaluating the credit quality and risk of our home loan portfolio, we continually monitor a variety of mortgage loan characteristics that may affect the default experience on this loan portfolio, such as vintage, geographic concentrations, lien priority and product type. Certain loan concentrations have experienced higher delinquency rates as a result of the significant decline in home prices after the peak in 2006 and subsequent rise in unemployment. These loan concentrations include loans originated between 2006 and 2008 in an environment of decreasing home sales, broadly declining home prices and more relaxed underwriting standards. The following table presents the distribution of our home loan portfolio as of September 30, 2016 and December 31, 2015 , based on selected key risk characteristics. Table 4.7: Home Loan Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type September 30, 2016 Loans PCI Loans (3) Total Home Loans (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Amount % of Total (1) Origination year: (2) < = 2007 $ 2,200 9.7% $ 7,835 35.0% $ 10,035 44.7% 2008 139 0.7 2,410 10.7 2,549 11.4 2009 86 0.4 1,182 5.3 1,268 5.7 2010 86 0.4 1,726 7.7 1,812 8.1 2011 150 0.7 1,870 8.3 2,020 9.0 2012 1,047 4.7 298 1.3 1,345 6.0 2013 492 2.1 62 0.3 554 2.4 2014 595 2.7 31 0.1 626 2.8 2015 1,064 4.7 32 0.1 1,096 4.8 2016 1,123 5.0 20 0.1 1,143 5.1 Total $ 6,982 31.1% $ 15,466 68.9% $ 22,448 100.0% Geographic concentration: (4) California $ 908 4.0% $ 4,275 19.0% $ 5,183 23.0% New York 1,293 5.8 739 3.3 2,032 9.1 Maryland 574 2.6 876 3.9 1,450 6.5 Illinois 101 0.4 1,189 5.3 1,290 5.7 Virginia 478 2.1 763 3.4 1,241 5.5 New Jersey 374 1.7 784 3.5 1,158 5.2 Louisiana 993 4.4 24 0.1 1,017 4.5 Florida 157 0.7 828 3.7 985 4.4 Arizona 90 0.4 845 3.8 935 4.2 Texas 690 3.1 107 0.5 797 3.6 Other 1,324 5.9 5,036 22.4 6,360 28.3 Total $ 6,982 31.1% $ 15,466 68.9% $ 22,448 100.0 % Lien type: 1 st lien $ 5,993 26.7% $ 15,184 67.6% $ 21,177 94.3% 2 nd lien 989 4.4 282 1.3 1,271 5.7 Total $ 6,982 31.1% $ 15,466 68.9% $ 22,448 100.0% Interest rate type: Fixed rate $ 3,175 14.1% $ 1,936 8.6% $ 5,111 22.7% Adjustable rate 3,807 17.0 13,530 60.3 17,337 77.3 Total $ 6,982 31.1% $ 15,466 68.9% $ 22,448 100.0% December 31, 2015 Loans PCI Loans (3) Total Home Loans (Dollars in millions) Amount % of Total (1) Amount % of Total (1) Amount % of Total (1) Origination year: (2) < = 2007 $ 2,559 10.1% $ 8,956 35.5% $ 11,515 45.6% 2008 157 0.6 2,866 11.4 3,023 12.0 2009 97 0.4 1,498 5.9 1,595 6.3 2010 97 0.4 2,208 8.8 2,305 9.2 2011 176 0.7 2,476 9.8 2,652 10.5 2012 1,276 5.1 389 1.5 1,665 6.6 2013 557 2.2 71 0.3 628 2.5 2014 680 2.7 31 0.1 711 2.8 2015 1,101 4.4 32 0.1 1,133 4.5 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0% Geographic concentration: (4) California $ 871 3.5% $ 5,013 19.9% $ 5,884 23.4% New York 1,295 5.1 876 3.5 2,171 8.6 Maryland 511 2.0 1,028 4.1 1,539 6.1 Illinois 89 0.4 1,401 5.5 1,490 5.9 Virginia 428 1.7 926 3.7 1,354 5.4 New Jersey 353 1.4 940 3.7 1,293 5.1 Louisiana 1,069 4.2 27 0.1 1,096 4.3 Florida 157 0.6 989 3.9 1,146 4.5 Arizona 81 0.4 995 3.9 1,076 4.3 Washington 113 0.4 806 3.2 919 3.6 Other 1,733 6.9 5,526 21.9 7,259 28.8 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0 % Lien type: 1 st lien $ 5,705 22.6% $ 18,207 72.2% $ 23,912 94.8% 2 nd lien 995 4.0 320 1.2 1,315 5.2 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0% Interest rate type: Fixed rate $ 2,751 10.9% $ 2,264 9.0% $ 5,015 19.9% Adjustable rate 3,949 15.7 16,263 64.4 20,212 80.1 Total $ 6,700 26.6% $ 18,527 73.4% $ 25,227 100.0% __________ (1) Percentages within each risk category are calculated based on period-end amounts. (2) Modified loans are reported in the origination year of the initial borrowing. (3) The PCI loan balances with an origination date in the years subsequent to 2012 represent refinancing of previously acquired home loans. (4) States listed represent those that have the highest individual concentration of home loans. Our recorded investment in home loans that are in process of foreclosure was $377 million and $474 million as of September 30, 2016 and December 31, 2015, respectively. We commence the foreclosure process on home loans when a borrower becomes at least 120 days delinquent in accordance with Consumer Financial Protection Bureau regulations. Foreclosure procedures and timelines vary according to state laws. As of September 30, 2016 and December 31, 2015 , the carrying value of the foreclosed residential real estate properties we hold and report as other assets on our consolidated balance sheets totaled $75 million and $123 million , respectively. Commercial Banking We evaluate the credit risk of commercial loans individually and use a risk-rating system to determine credit quality. We assign internal risk ratings to loans based on relevant information about the ability of the borrowers to repay their debt. In determining the risk rating of a particular loan, some of the factors considered are the borrower’s current financial condition, historical and projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The scale based on our internal risk rating system is as follows: • Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans. • Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date. • Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the full repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status. We use our internal risk rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for loan and lease losses for commercial loans. Loans of $1 million or more that are designated as criticized performing and criticized nonperforming are reviewed quarterly by management to determine if they are appropriately classified/rated and whether any impairment exists. Noncriticized loans greater than $1 million are specifically reviewed, at least annually, to determine the appropriate risk rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due. The following table presents the geographic distribution and internal risk ratings of our commercial loan portfolio as of September 30, 2016 and December 31, 2015 . Table 4.8: Commercial Banking Risk Profile by Geographic Region and Internal Risk Rating September 30, 2016 (Dollars in millions) Commercial and Multifamily Real Estate % of Total (1) Commercial and Industrial % of Total (1) Small-ticket Commercial Real Estate % of Total (1) Total Commercial Banking % of Total (1) Geographic concentration: (2) Northeast $ 15,858 59.8% $ 8,933 22.7% $ 320 61.7% $ 25,111 37.8% Mid-Atlantic 3,187 12.0 3,707 9.4 19 3.7 6,913 10.4 South 3,913 14.8 15,416 39.1 35 6.8 19,364 29.1 Other 3,549 13.4 11,376 28.8 144 27.8 15,069 22.7 Total $ 26,507 100.0% $ 39,432 100.0% $ 518 100.0% $ 66,457 100.0% Internal risk rating: (3) Noncriticized $ 26,223 98.9% $ 35,609 90.3% $ 504 97.3% $ 62,336 93.8% Criticized performing 233 0.9 2,237 5.7 3 0.6 2,473 3.7 Criticized nonperforming 22 0.1 961 2.4 11 2.1 994 1.5 PCI loans (4) 29 0.1 625 1.6 0 0.0 654 1.0 Total $ 26,507 100.0% $ 39,432 100.0 % $ 518 100.0% $ 66,457 100.0% December 31, 2015 (Dollars in millions) Commercial and Multifamily Real Estate % of Total (1) Commercial and Industrial % of Total (1) Small-ticket Commercial Real Estate % of Total (1) Total Commercial Banking % of Total (1) Geographic concentration: (2) Northeast $ 15,949 62.5% $ 8,074 21.8% $ 376 61.3% $ 24,399 38.6% Mid-Atlantic 2,797 11.0 3,010 8.1 25 4.1 5,832 9.2 South 4,070 15.9 15,240 41.0 40 6.5 19,350 30.6 Other 2,702 10.6 10,811 29.1 172 28.1 13,685 21.6 Total $ 25,518 100.0% $ 37,135 100.0% $ 613 100.0% $ 63,266 100.0% Internal risk rating: (3) Noncriticized $ 25,130 98.5% $ 34,008 91.6% $ 605 98.7% $ 59,743 94.4% Criticized performing 350 1.4 1,662 4.5 3 0.5 2,015 3.2 Criticized nonperforming 7 0.0 538 1.4 5 0.8 550 0.9 PCI loans (4) 31 0.1 927 2.5 0 0.0 958 1.5 Total $ 25,518 100.0% $ 37,135 100.0% $ 613 100.0% $ 63,266 100.0% __________ (1) Percentages calculated based on total loans held for investment in each respective loan category using period-end amounts. (2) Geographic concentration is generally determined by the location of the borrower’s business or the location of the collateral associated with the loan. Northeast consists of CT, MA, ME, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DC, DE, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN and TX. (3) Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset c ategories defined by banking regulatory authorities. (4) We evaluate PCI loans based on their actual risk ratings. Were these PCI loans classified based on their risk ratings, $348 million and $128 million would have been classified as Noncriticized, $281 million and $793 million as Criticized performing, and $25 million and $37 million as Criticized nonperforming as of September 30, 2016 and December 31, 2015 , respectively. Impaired Loans The following table presents information about our impaired loans, excluding PCI loans, which are reported separately as of September 30, 2016 and December 31, 2015 , and for the three and nine months ended September 30, 2016 and 2015 : Table 4.9: Impaired Loans (1) September 30, 2016 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 539 $ 0 $ 539 $ 171 $ 368 $ 524 International credit card 133 0 133 65 68 129 Total credit card (2) 672 0 672 236 436 653 Consumer Banking: Auto (3) 302 202 504 25 479 782 Home loan 239 115 354 18 336 442 Retail banking 54 14 68 17 51 75 Total consumer banking 595 331 926 60 866 1,299 Commercial Banking: Commercial and multifamily real estate 96 8 104 10 94 109 Commercial and industrial 1,256 78 1,334 169 1,165 1,573 Total commercial lending 1,352 86 1,438 179 1,259 1,682 Small-ticket commercial real estate 11 0 11 0 11 14 Total commercial banking 1,363 86 1,449 179 1,270 1,696 Total $ 2,630 $ 417 $ 3,047 $ 475 $ 2,572 $ 3,648 Three Months Ended Nine Months Ended September 30, 2016 September 30, 2016 (Dollars in millions) Average Interest Average Interest Credit Card: Domestic credit card $ 528 $ 15 $ 530 $ 43 International credit card 135 3 132 8 Total credit card (2) 663 18 662 51 Consumer Banking: Auto (3) 498 21 495 64 Home loan 358 2 362 4 Retail banking 60 0 62 1 Total consumer banking 916 23 919 69 Commercial Banking: Commercial and multifamily real estate 128 0 111 2 Commercial and industrial 1,277 4 1,171 9 Total commercial lending 1,405 4 1,282 11 Small-ticket commercial real estate 8 0 8 0 Total commercial banking 1,413 4 1,290 11 Total $ 2,992 $ 45 $ 2,871 $ 131 December 31, 2015 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 541 $ 0 $ 541 $ 150 $ 391 $ 526 International credit card 125 0 125 59 66 121 Total credit card (2) 666 0 666 209 457 647 Consumer Banking: Auto (3) 273 215 488 22 466 772 Home loan 229 136 365 18 347 456 Retail banking 51 10 61 14 47 62 Total consumer banking 553 361 914 54 860 1,290 Commercial Banking: Commercial and multifamily real estate 82 3 85 11 74 88 Commercial and industrial 515 278 793 75 718 862 Total commercial lending 597 281 878 86 792 950 Small-ticket commercial real estate 6 0 6 0 6 7 Total commercial banking 603 281 884 86 798 957 Total $ 1,822 $ 642 $ 2,464 $ 349 $ 2,115 $ 2,894 Three Months Ended Nine Months Ended September 30, 2015 September 30, 2015 (Dollars in millions) Average Interest Average Interest Credit Card: Domestic credit card $ 535 $ 15 $ 538 $ 43 International credit card 133 2 137 7 Total credit card (2) 668 17 675 50 Consumer Banking: Auto (3) 468 20 456 61 Home loan 360 2 363 4 Retail banking 55 0 55 1 Total consumer banking 883 22 874 66 Commercial Banking: Commercial and multifamily real estate 112 0 115 2 Commercial and industrial 388 0 385 2 Total commercial lending 500 0 500 4 Small-ticket commercial real estate 8 0 7 0 Total commercial banking 508 0 507 4 Total $ 2,059 $ 39 $ 2,056 $ 120 __________ (1) Impaired loans include loans modified in troubled debt restructurings (“TDRs”), all nonperforming commercial loans and nonperforming home loans with a specific impairment. Impaired loans without an allowance generally represent loans that have been charged down to the fair value of the underlying collateral for which we believe no additional losses have been incurred, or where the fair value of the underlying collateral meets or exceeds the loan’s amortized cost. (2) The average recorded investment of credit card loans includes finance charges and fees. (3) Although auto loans from loan recovery inventory are not reported in our loans held for investment, they are included as impaired loans above since they are reported as TD Rs. The total recorded investment of loans modified in TDRs represents $2.3 billion and $1.8 billion of the impaired loans presented above as of September 30, 2016 and December 31, 2015 , respectively. Consumer TDRs classified as performing totaled $1.1 billion and $1.0 billion as of September 30, 2016 and December 31, 2015 , respectively. Commercial TDRs classified as performing totaled $455 million and $334 million as of September 30, 2016 and December 31, 2015 , respectively. As part of our loan modification programs to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the three and nine months ended September 30, 2016 and 2015 : Table 4.10: Troubled Debt Restructurings Total Loans (1)(2) Three Months Ended September 30, 2016 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 88 100% 13.12% 0% 0 0% $ 0 International credit card 35 100 25.91 0 0 0 0 Total credit card 123 100 16.69 0 0 0 0 Consumer Banking: Auto 91 47 3.52 75 8 24 21 Home loan 13 71 2.18 90 241 2 0 Retail banking 9 11 10.44 61 9 0 0 Total consumer banking 113 47 3.41 75 38 20 21 Commercial Banking: Commercial and multifamily real estate 13 0 0.00 0 0 97 3 Commercial and industrial 257 1 0.15 49 10 19 26 Total commercial lending 270 1 0.15 47 10 23 29 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 271 1 0.15 47 10 23 29 Total $ 507 35 12.55 42 21 17 $ 50 Total Loans (1)(2) Nine Months Ended September 30, 2016 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 212 100% 12.95% 0% 0 0% $ 0 International credit card 104 100 25.86 0 0 0 0 Total credit card 316 100 17.18 0 0 0 0 Consumer Banking: Auto 254 45 3.75 74 7 25 57 Home loan 38 62 2.37 86 247 2 0 Retail banking 16 23 7.90 65 9 11 1 Total consumer banking 308 46 3.62 75 41 22 58 Commercial Banking: Commercial and multifamily real estate 38 0 0.00 67 6 32 3 Commercial and industrial 558 6 0.09 54 17 9 26 Total commercial lending 596 5 0.09 55 16 10 29 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 597 5 0.09 55 16 10 29 Total $ 1,221 40 12.17 46 26 11 $ 87 Total Loans Modified (1)(2) Three Months Ended September 30, 2015 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 77 100% 12.30% 0% 0 0% $ 0 International credit card 29 100 25.89 0 0 0 0 Total credit card 106 100 16.01 0 0 0 0 Consumer Banking: Auto 88 42 4.14 68 7 31 24 Home loan 17 70 2.63 87 232 6 0 Retail banking 10 6 6.15 94 6 0 0 Total consumer banking 115 43 3.81 73 46 25 24 Commercial Banking: Commercial and multifamily real estate 9 0 0.00 83 8 0 0 Commercial and industrial 21 0 0.00 21 9 0 0 Total commercial lending 30 0 0.00 40 9 0 0 Small-ticket commercial real estate 0 0 0.00 0 0 0 0 Total commercial banking 30 0 0.00 40 9 0 0 Total $ 251 62 12.13 38 42 11 $ 24 Total Loans (1)(2) Nine Months Ended September 30, 2015 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (3)(4) Average (5) % of (4)(6) Average (7) % of (4)(8) Gross (9) Credit Card: Domestic credit card $ 217 100% 12.16% 0% 0 0% $ 0 International credit card 91 100 25.87 0 0 0 0 Total credit card 308 100 16.21 0 0 0 0 Consumer Banking: Auto 257 41 3.28 69 8 30 69 Home loan 34 60 2.78 74 209 9 0 Retail banking 20 19 7.19 88 6 0 0 Total consumer banking 311 42 3.31 71 31 26 69 Commercial Banking: Commercial and multifamily real estate 12 0 0.00 86 14 18 1 Commercial and industrial 72 0 1.06 48 6 0 0 Total commercial lending 84 0 1.06 53 8 2 1 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 85 0 1.06 53 8 2 1 Total $ 704 62 12.40 38 27 12 $ 70 __________ (1) Represents total loans modified and accounted for as TDRs during the period. Paydowns, net charge-offs and any other changes subsequent to the TDR date are not reflected in the recorded investment amount. (2) We present the modification types utilized most prevalently across our loan portfolios. As not every modification type is included in the table above, the total % of TDR activity may not add up to 100%. (3) Represents percentage of loans modified and accounted for as TDRs during the period that were granted a reduced interest rate. (4) Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types. (5) Represents weighted average interest rate reduction for those loans that received an interest rate concession. (6) Represents percentage of loans modified and accounted for as TDRs during the period that were granted a maturity date extension. (7) Represents weighted average change in maturity date for those loans that received a maturity date extension. (8) Represents percentage of loans modified and accounted for as TDRs during the period that were granted forgiveness or forbearance of a portion of their balance. (9) Total amount represents the gross balance forgiven. For loans modified in bankruptcy, the gross balance reduction represents collateral value write-downs associated with the discharge of the borrower’s obligations. TDR—Subsequent Defaults of Completed TDR Modifications The following table presents the type, number and recorded investment amount of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status. Table 4.11: TDR — Subsequent Defaults Three Months Ended Nine Months Ended September 30, 201 |