Loans | NOTE 4—LOANS Loan Portfolio Composition Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale, and is divided into three portfolio segments: credit card, consumer banking and commercial banking. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans and in prior periods also consisted of home loans. Commercial banking loans consist of commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans. We sold substantially all of our consumer home loan portfolio and the related servicing during the first nine months of 2018. Credit Quality September 30, 2018 and December 31, 2017 . The delinquency aging includes all past due loans, both performing and nonperforming. Table 4.1 : Loan Portfolio Composition and Aging Analysis September 30, 2018 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans PCI Loans Total Loans Credit Card: Domestic credit card $ 97,700 $ 1,202 $ 877 $ 1,785 $ 3,864 $ 0 $ 101,564 International card businesses 8,783 136 78 124 338 0 9,121 Total credit card 106,483 1,338 955 1,909 4,202 0 110,685 Consumer Banking: Auto 52,542 2,384 1,186 310 3,880 0 56,422 Retail banking 2,857 19 11 15 45 5 2,907 Total consumer banking 55,399 2,403 1,197 325 3,925 5 59,329 Commercial Banking: Commercial and multifamily real estate 29,018 2 20 1 23 23 29,064 Commercial and industrial 38,835 26 25 104 155 335 39,325 Total commercial lending 67,853 28 45 105 178 358 68,389 Small-ticket commercial real estate 352 3 0 3 6 0 358 Total commercial banking 68,205 31 45 108 184 358 68,747 Other loans 0 0 0 0 0 0 0 Total loans (1) $ 230,087 $ 3,772 $ 2,197 $ 2,342 $ 8,311 $ 363 $ 238,761 % of Total loans 96.37 % 1.58 % 0.92 % 0.98 % 3.48 % 0.15 % 100.00 % December 31, 2017 (Dollars in millions) Current 30-59 Days 60-89 Days > 90 Days Total Delinquent Loans PCI Loans Total Loans Credit Card: Domestic credit card $ 101,072 $ 1,211 $ 915 $ 2,093 $ 4,219 $ 2 $ 105,293 International card businesses 9,110 144 81 134 359 0 9,469 Total credit card 110,182 1,355 996 2,227 4,578 2 114,762 Consumer Banking: Auto 50,151 2,483 1,060 297 3,840 0 53,991 Home loan 7,235 37 16 70 123 10,275 17,633 Retail banking 3,389 24 5 18 47 18 3,454 Total consumer banking 60,775 2,544 1,081 385 4,010 10,293 75,078 Commercial Banking: Commercial and multifamily real estate 26,018 41 17 49 107 25 26,150 Commercial and industrial 37,412 1 70 87 158 455 38,025 Total commercial lending 63,430 42 87 136 265 480 64,175 Small-ticket commercial real estate 393 2 1 4 7 0 400 Total commercial banking 63,823 44 88 140 272 480 64,575 Other loans 54 2 1 1 4 0 58 Total loans (1) $ 234,834 $ 3,945 $ 2,166 $ 2,753 $ 8,864 $ 10,775 $ 254,473 % of Total loans 92.29 % 1.55 % 0.85 % 1.08 % 3.48 % 4.23 % 100.00 % __________ (1) Loans, other than PCI loans, include unamortized premiums and discounts, and unamortized deferred fees and costs totaling $803 million and $773 million as of September 30, 2018 and December 31, 2017 , respectively. We pledged loan collateral of $16.5 billion and $27.3 billion to secure a portion of our FHLB borrowing capacity of $20.4 billion and $21.0 billion as of September 30, 2018 and December 31, 2017 , respectively. We also pledged loan collateral of $6.7 billion and $9.1 billion to secure our Federal Reserve Discount Window borrowing capacity of $5.5 billion and $7.4 billion as of September 30, 2018 and December 31, 2017, respectively. In addition to loans pledged, we securitized a portion of our credit card loans, see “ Note 6—Variable Interest Entities and Securitizations September 30, 2018 and December 31, 2017 . Nonperforming loans generally include loans that have been placed on nonaccrual status. PCI loans are excluded from the table below. See “Note 1—Summary of Significant Accounting Policies” in our 2017 Form 10-K for additional information on our policies for nonperforming loans and accounting for PCI loans. Table 4.2 : 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans September 30, 2018 December 31, 2017 (Dollars in millions) > 90 Days and Accruing Nonperforming Loans > 90 Days and Accruing Nonperforming Loans Credit Card: Domestic credit card $ 1,785 N/A $ 2,093 N/A International card businesses 118 $ 20 128 $ 24 Total credit card 1,903 20 2,221 24 Consumer Banking: Auto 0 396 0 376 Home loan 0 0 0 176 Retail banking 0 33 0 35 Total consumer banking 0 429 0 587 Commercial Banking: Commercial and multifamily real estate $ 0 $ 37 $ 12 $ 38 Commercial and industrial 5 217 0 239 Total commercial lending 5 254 12 277 Small-ticket commercial real estate 0 5 0 7 Total commercial banking 5 259 12 284 Other loans 0 0 0 4 Total $ 1,908 $ 708 $ 2,233 $ 899 % of Total loans held for investment 0.80 % 0.30 % 0.88 % 0.35 % Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk based on portfolios with common risk characteristics. The risk in our credit card loan portfolio correlates to broad economic trends, such as unemployment rates and home values, as well as consumers’ financial condition, all of which can have a material effect on credit performance. The primary indicators we assess in monitoring the credit quality and risk of our credit card portfolio are delinquency and charge-off trends, including an analysis of loan migration between delinquency categories over time. The table below displays the geographic profile of our credit card loan portfolio as of September 30, 2018 and December 31, 2017 . Table 4.3 : Credit Card Risk Profile by Geographic Region September 30, 2018 December 31, 2017 (Dollars in millions) Amount % of Total Amount % of Total Domestic credit card: California $ 11,012 9.9 % $ 11,475 10.0 % Texas 7,699 7.0 7,847 6.8 New York 7,049 6.4 7,389 6.4 Florida 6,648 6.0 6,790 5.9 Illinois 4,520 4.1 4,734 4.1 Pennsylvania 4,313 3.9 4,550 4.0 Ohio 3,723 3.4 3,929 3.4 New Jersey 3,457 3.1 3,621 3.2 Michigan 3,381 3.1 3,523 3.1 Other 49,762 44.9 51,435 44.8 Total domestic credit card 101,564 91.8 105,293 91.7 International card businesses: Canada 6,119 5.5 6,286 5.5 United Kingdom 3,002 2.7 3,183 2.8 Total international card businesses 9,121 8.2 9,469 8.3 Total credit card $ 110,685 100.0 % $ 114,762 100.0 % the three and nine months ended September 30, 2018 and 2017 . Table 4.4 : Credit Card Net Charge-Offs Three Months Ended September 30, Nine Months Ended September 30, 2018 2017 2018 2017 (Dollars in millions) Amount Rate (1) Amount Rate (1) Amount Rate (1) Amount Rate (1) Net charge-offs: (1) Domestic credit card (2) $ 1,094 4.35 % $ 1,087 4.64 % $ 3,581 4.78 % $ 3,455 4.96 % International card businesses 43 1.92 68 3.08 193 2.85 227 3.60 Total credit card (2) $ 1,137 4.15 $ 1,155 4.51 $ 3,774 4.62 $ 3,682 4.85 __________ (1) Net charge-offs consist of the unpaid principal balance of loans held for investment that we determine to be uncollectible, net of recovered amounts. Net charge-off rate is calculated by dividing annualized net charge-offs by average loans held for investment for the period for each loan category. Net charge-offs and net charge-off rate are impacted periodically by fluctuations in recoveries, including loan sales. (2) Our consumer banking loan portfolio consists of auto and retail banking loans and in prior periods also consisted of home loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product and home values, as well as consumers’ financial condition, all of which can have a material effect on credit performance. Delinquency, nonperforming loans and charge-off trends are key indicators we assess in monitoring the credit quality and risk of our consumer banking loan portfolio. The table below displays the geographic profile of our consumer banking loan portfolio as of September 30, 2018 and December 31, 2017 . Table 4.5 : Consumer Banking Risk Profile by Geographic Region September 30, 2018 December 31, 2017 (Dollars in millions) Amount % of Total Amount % of Total Auto: Texas $ 7,282 12.3 % $ 7,040 9.4 % California 6,351 10.7 6,099 8.1 Florida 4,618 7.8 4,486 6.0 Georgia 2,709 4.6 2,726 3.6 Ohio 2,503 4.2 2,318 3.1 Louisiana 2,208 3.7 2,236 3.0 Illinois 2,190 3.7 2,181 2.9 Pennsylvania 2,167 3.7 2,014 2.7 Other 26,394 44.4 24,891 33.1 Total auto 56,422 95.1 53,991 71.9 Retail banking: New York 856 1.5 955 1.3 Louisiana 793 1.3 953 1.3 Texas 649 1.1 717 0.9 New Jersey 197 0.3 221 0.3 Maryland 164 0.3 187 0.2 Virginia 138 0.2 154 0.2 Other 110 0.2 267 0.4 Total retail banking 2,907 4.9 3,454 4.6 Total home loan 0 0.0 17,633 23.5 Total consumer banking $ 59,329 100.0 % $ 75,078 100.0 % the three and nine months ended September 30, 2018 and 2017 , as well as nonperforming loans as of September 30, 2018 and December 31, 2017 . Table 4.6 : Consumer Banking Net Charge-Offs and Nonperforming Loans Three Months Ended September 30, Nine Months Ended September 30, 2018 2017 2018 2017 (Dollars in millions) Amount Rate (1) Amount Rate (1) Amount Rate (1) Amount Rate (1) Net charge-offs: Auto $ 243 1.73 % $ 257 1.96 % $ 633 1.53 % $ 671 1.77 % Home loan 0 0.00 1 0.02 (1 ) (0.02 ) 5 0.03 Retail banking 19 2.62 18 2.10 51 2.18 50 1.91 Total consumer banking $ 262 1.77 $ 276 1.47 $ 683 1.36 $ 726 1.30 September 30, 2018 December 31, 2017 (Dollars in millions) Amount Rate (2) Amount Rate (2) Nonperforming loans: Auto $ 396 0.70 % $ 376 0.70 % Home loan 0 0.00 176 1.00 Retail banking 33 1.13 35 1.00 Total consumer banking $ 429 0.72 $ 587 0.78 __________ (1) Net charge-off (recovery) rate is calculated by dividing annualized net charge-offs (recoveries) by average loans held for investment for the period for each loan category . (2) We evaluate the credit risk of commercial loans using a risk rating system. We assign internal risk ratings to loans based on relevant information about the ability of the borrowers to repay their debt. In determining the risk rating of a particular loan, some of the factors considered are the borrower’s current financial condition, historical and projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The scale based on our internal risk rating system is as follows: • Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans. • Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date. • Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the full repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status. We use our internal risk rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for loan and lease losses for commercial loans. Generally, loans that are designated as criticized performing and criticized nonperforming are reviewed quarterly by management to determine if they are appropriately classified/rated and whether any impairment exists. Noncriticized loans are also generally reviewed, at least annually, to determine the appropriate risk rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due. The following table presents the geographic concentration and internal risk ratings of our commercial loan portfolio as of September 30, 2018 and December 31, 2017 . Table 4.7 : Commercial Banking Risk Profile by Geographic Region and Internal Risk Rating September 30, 2018 (Dollars in millions) Commercial and Multifamily Real Estate % of Total Commercial and Industrial % of Total Small-Ticket Commercial Real Estate % of Total Total Commercial Banking % of Total Geographic concentration: (1) Northeast $ 16,412 56.5 % $ 7,768 19.8 % $ 221 61.7 % $ 24,401 35.5 % Mid-Atlantic 3,087 10.6 4,461 11.3 13 3.6 7,561 11.0 South 4,166 14.3 14,653 37.3 21 5.9 18,840 27.4 Other 5,399 18.6 12,443 31.6 103 28.8 17,945 26.1 Total $ 29,064 100.0 % $ 39,325 100.0 % $ 358 100.0 % $ 68,747 100.0 % Internal risk rating: (2) Noncriticized $ 28,363 97.6 % $ 37,212 94.5 % $ 351 98.0 % $ 65,926 95.9 % Criticized performing 641 2.2 1,561 4.0 2 0.6 2,204 3.2 Criticized nonperforming 37 0.1 217 0.6 5 1.4 259 0.4 PCI loans 23 0.1 335 0.9 0 0.0 358 0.5 Total $ 29,064 100.0 % $ 39,325 100.0 % $ 358 100.0 % $ 68,747 100.0 % December 31, 2017 (Dollars in millions) Commercial and Multifamily Real Estate % of Total Commercial and Industrial % of Total Small-Ticket Commercial Real Estate % of Total Total Commercial Banking % of Total Geographic concentration: (1) Northeast $ 14,969 57.3 % $ 7,774 20.4 % $ 250 62.4 % $ 22,993 35.7 % Mid-Atlantic 2,675 10.2 3,922 10.3 15 3.8 6,612 10.2 South 3,719 14.2 14,739 38.8 22 5.5 18,480 28.6 Other 4,787 18.3 11,590 30.5 113 28.3 16,490 25.5 Total $ 26,150 100.0 % $ 38,025 100.0 % $ 400 100.0 % $ 64,575 100.0 % Internal risk rating: (2) Noncriticized $ 25,609 98.0 % $ 35,161 92.5 % $ 392 97.9 % $ 61,162 94.7 % Criticized performing 478 1.8 2,170 5.7 1 0.3 2,649 4.1 Criticized nonperforming 38 0.1 239 0.6 7 1.8 284 0.4 PCI loans 25 0.1 455 1.2 0 0.0 480 0.8 Total $ 26,150 100.0 % $ 38,025 100.0 % $ 400 100.0 % $ 64,575 100.0 % __________ (1) Geographic concentration is generally determined by the location of the borrower’s business or the location of the collateral associated with the loan. Northeast consists of CT, MA, ME, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DC, DE, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN and TX. (2) The following table presents information on our impaired loans as of September 30, 2018 and December 31, 2017 , and for the three and nine months ended September 30, 2018 and 2017 . Impaired loans include loans modified in troubled debt restructurings (“TDRs”), all nonperforming commercial loans and nonperforming home loans with a specific impairment. Impaired loans without an allowance generally represent loans that have been charged down to the fair value of the underlying collateral for which we believe no additional losses have been incurred, or where the fair value of the underlying collateral meets or exceeds the loan’s amortized cost. PCI loans are excluded from the following tables. Table 4.8 : Impaired Loans September 30, 2018 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 665 $ 0 $ 665 $ 193 $ 472 $ 653 International card businesses 190 0 190 92 98 184 Total credit card (1) 855 0 855 285 570 837 Consumer Banking: Auto (2) 295 53 348 24 324 468 Retail banking 49 8 57 8 49 62 Total consumer banking 344 61 405 32 373 530 Commercial Banking: Commercial and multifamily real estate 85 1 86 6 80 87 Commercial and industrial 485 78 563 79 484 623 Total commercial lending 570 79 649 85 564 710 Small-ticket commercial real estate 6 0 6 0 6 8 Total commercial banking 576 79 655 85 570 718 Total $ 1,775 $ 140 $ 1,915 $ 402 $ 1,513 $ 2,085 December 31, 2017 (Dollars in millions) With an Allowance Without an Allowance Total Recorded Investment Related Allowance Net Recorded Investment Unpaid Principal Balance Credit Card: Domestic credit card $ 639 $ 0 $ 639 $ 208 $ 431 $ 625 International card businesses 173 0 173 84 89 167 Total credit card (1) 812 0 812 292 520 792 Consumer Banking: Auto (2) 363 118 481 30 451 730 Home loan 192 41 233 15 218 298 Retail banking 51 10 61 8 53 66 Total consumer banking 606 169 775 53 722 1,094 Commercial Banking: Commercial and multifamily real estate 138 2 140 13 127 143 Commercial and industrial 489 222 711 63 648 844 Total commercial lending 627 224 851 76 775 987 Small-ticket commercial real estate 7 0 7 0 7 9 Total commercial banking 634 224 858 76 782 996 Total $ 2,052 $ 393 $ 2,445 $ 421 $ 2,024 $ 2,882 Three Months Ended September 30, Nine Months Ended September 30, 2018 2017 2018 2017 (Dollars in millions) Average Interest Average Interest Average Interest Average Interest Credit Card: Domestic credit card $ 659 $ 15 $ 601 $ 16 $ 653 $ 47 $ 593 $ 47 International card businesses 186 3 160 3 182 9 150 8 Total credit card (1) 845 18 761 19 835 56 743 55 Consumer Banking: Auto (2) 366 11 485 13 411 35 498 39 Home loan 0 0 288 2 114 1 316 4 Retail banking 59 0 60 0 60 1 59 1 Total consumer banking 425 11 833 15 585 37 873 44 Commercial Banking: Commercial and multifamily real estate 67 1 152 1 86 2 132 3 Commercial and industrial 583 6 1,130 5 658 16 1,220 13 Total commercial lending 650 7 1,282 6 744 18 1,352 16 Small-ticket commercial real estate 5 0 8 0 6 0 7 0 Total commercial banking 655 7 1,290 6 750 18 1,359 16 Total $ 1,925 $ 36 $ 2,884 $ 40 $ 2,170 $ 111 $ 2,975 $ 115 __________ (1) The period-end and average recorded investments of credit card loans include finance charges and fees. (2) Includes certain TDRs that are recorded as other assets on our consolidated balance sheets. Total recorded TDRs were $1.8 billion and $2.2 billion as of September 30, 2018 and December 31, 2017 , respectively. TDRs classified as performing in our credit card and consumer banking loan portfolios totaled $1.1 billion and $1.3 billion as of September 30, 2018 and December 31, 2017 , respectively. TDRs classified as performing in our commercial loan portfolio totaled $395 million and $574 million as of September 30, 2018 and December 31, 2017 , respectively. Commitments to lend additional funds on loans modified in TDRs totaled $259 million and $241 million as of September 30, 2018 and December 31, 2017 the three and nine months ended September 30, 2018 and 2017 . Table 4.9 : Troubled Debt Restructurings Total Loans (1) Three Months Ended September 30, 2018 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (2) Average % of (2) Average % of (2) Gross Credit Card: Domestic credit card $ 105 100 % 16.01 % 0 % 0 0 % $ 0 International card businesses 46 100 26.95 0 0 0 0 Total credit card 151 100 19.35 0 0 0 0 Consumer Banking: Auto (3) 47 51 3.88 85 9 1 0 Retail banking 0 100 10.45 5 12 0 0 Total consumer banking 47 52 3.93 85 9 1 0 Commercial Banking: Commercial and multifamily real estate 22 0 0.00 61 3 0 0 Commercial and industrial 50 0 0.00 13 8 0 0 Total commercial lending 72 0 0.00 28 5 0 0 Small-ticket commercial real estate 1 0 0.00 0 0 0 0 Total commercial banking 73 0 0.00 28 5 0 0 Total $ 271 65 17.26 22 8 0 $ 0 Total Loans (1) Nine Months Ended September 30, 2018 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (2) Average % of (2) Average % of (2) Gross Credit Card: Domestic credit card $ 314 100 % 15.88 % 0 % 0 0 % $ 0 International card businesses 139 100 26.87 0 0 0 0 Total credit card 453 100 19.25 0 0 0 0 Consumer Banking: Auto (3) 153 55 3.91 87 8 1 1 Home loan 6 28 1.78 83 214 0 0 Retail banking 6 14 11.09 48 6 0 0 Total consumer banking 165 53 3.94 86 15 1 1 Commercial Banking: Commercial and multifamily real estate 41 0 0.00 79 5 0 0 Commercial and industrial 147 0 1.19 47 14 0 0 Total commercial lending 188 0 1.19 54 11 0 0 Small-ticket commercial real estate 3 0 0.00 0 0 0 0 Total commercial banking 191 0 1.19 53 11 0 0 Total $ 809 67 16.79 30 14 0 $ 1 Total Loans (1) Three Months Ended September 30, 2017 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (2) Average % of (2) Average % of (2) Gross Credit Card: Domestic credit card $ 107 100 % 14.51 % 0 % 0 0 % $ 0 International card businesses 41 100 26.71 0 0 0 0 Total credit card 148 100 17.85 0 0 0 0 Consumer Banking: Auto (3) 104 35 3.78 99 5 0 0 Home loan 3 19 1.35 53 292 0 0 Retail banking 7 13 9.30 82 10 0 0 Total consumer banking 114 33 3.88 97 9 0 0 Commercial Banking: Commercial and multifamily real estate 3 0 0.00 100 6 0 0 Commercial and industrial 202 24 0.24 96 18 0 0 Total commercial lending 205 24 0.24 96 18 0 0 Small-ticket commercial real estate 1 0 0.00 12 0 0 0 Total commercial banking 206 24 0.24 96 18 0 0 Total $ 468 50 11.91 66 15 0 $ 0 Total Loans (1) Nine Months Ended September 30, 2017 Reduced Interest Rate Term Extension Balance Reduction (Dollars in millions) % of (2) Average % of (2) Average % of (2) Gross Credit Card: Domestic credit card $ 291 100 % 14.25 % 0 % 0 0 % $ 0 International card businesses 124 100 26.46 0 0 0 0 Total credit card 415 100 17.90 0 0 0 0 Consumer Banking: Auto (3) 240 44 3.83 96 6 3 7 Home loan 17 49 2.44 79 234 2 0 Retail banking 13 21 5.56 73 10 0 0 Total consumer banking 270 44 3.77 94 18 3 7 Commercial Banking: Commercial and multifamily real estate 29 7 0.02 26 5 0 0 Commercial and industrial 483 15 0.81 59 18 0 0 Total commercial lending 512 15 0.79 57 18 0 0 Small-ticket commercial real estate 2 0 0.00 5 0 0 0 Total commercial banking 514 15 0.79 57 18 0 0 Total $ 1,199 51 13.04 45 18 0 $ 7 __________ (1) Represents the recorded investment of total loans modified in TDRs at the end of the quarter in which they were modified. As not every modification type is included in the table above, the total percentage of TDR activity may not add up to 100%. Some loans may receive more than one type of concession as part of the modification. (2) Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types. (3) Includes certain TDRs that are recorded as other assets on our consolidated balance sheets. TDRs—Subsequent Defaults of Completed TDR Modifications The following table presents the type, number and recorded investment of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status. Table 4.10 : TDRs—Subsequent Defaults Three Months Ended September 30, Nine Months Ended September 30, 2018 2017 2018 2017 (Dollars in millions) Number of Amount Number of Amount Number of Amount Number of Amount Credit Card: Domestic credit card 13,983 $ 29 13,528 $ 28 44,528 $ 93 39,555 $ 79 International card businesses 15,104 25 13,015 24 44,397 78 38,201 67 Total credit card 29,087 54 26,543 52 88,925 171 77,756 146 Consumer Banking: Auto 1,907 20 2,288 26 5,507 62 7,000 81 Home loan 0 0 5 0 3 1 24 6 Retail banking 12 2 9 1 21 2 29 4 Total consumer banking 1,919 22 2,302 27 5,531 65 7,053 91 Commercial Banking: Commercial and multifamily real estate 1 3 0 0 1 3 0 0 Commercial and industrial 5 34 141 103 18 79 176 211 Total commercial lending 6 37 141 103 19 82 176 211 Small-ticket commercial real estate 0 0 0 0 0 0 2 1 Total commercial banking 6 37 141 103 19 82 178 212 Total 31,012 $ 113 28,986 $ 182 94,475 $ 318 84,987 $ 449 |