Segment and Geographic Information | (20) Segment and Geographic Information We operate in three reportable geographic operating segments: North America; EMEA; and APAC. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services. Our offerings in the remainder of our EMEA and APAC segments are largely software and certain software-related services. During the year ended December 31, 2017, subsequent to our acquisition of Datalink, our consolidated net sales from the provision of services approximated 10%. As such, for the year ended December 31, 2017, we began reporting net sales from the provision of services and the related costs of goods sold separately from net sales of products and the related costs of goods on the face of our consolidated statement of operations. For comparability purposes, net sales and costs of goods sold for the years ended December 31, 2016 and 2015 have been expanded to conform to the current year presentation. These changes in presentation had no effect on previously reported total net sales, total costs of goods sold or gross profit amounts. In conjunction with these changes in presentation, because fees earned from activities reported net are considered services revenues, we reclassified certain revenue streams for which we act as the agent in the transaction to net sales from services. Previously, we included these net revenue streams within our software and, to a lesser extent, hardware sales mix categories based on the type of product being sold (e.g., fees earned for the sale of software maintenance and certain software licenses were included in software sales and fees earned for the sale of certain third-party provided training and warranty services were included in hardware sales when we historically disclosed and analyzed our sales mix). For comparability purposes, our sales mix among our hardware, software and services categories for the years ended December 31, 2016 and 2015 has been reclassified to conform to the current year presentation. These reclassifications had no effect on previously reported total net sales amounts. The following tables summarize net sales by offering for North America, EMEA and APAC including the effect of the reclassifications on the previously reported net sales by sales mix amounts for the years ended December 31, 2016 and 2015 (in thousands): North America Years Ended December 31, Sales Mix 2017 2016 2015 (As Reclassified) (As Reclassified) Hardware $ 3,352,355 $ 2,454,889 $ 2,336,764 Software 1,310,118 1,146,808 1,157,168 Services 519,261 370,131 329,596 $ 5,181,734 $ 3,971,828 $ 3,823,528 In North America, fees earned from activities reported on a net basis of $270,000 and $87,984,000 that were previously reported as part of our hardware and software product categories, respectively, in 2016, and fees earned from activities reported on a net basis of $24,000 and $74,101,000 that were previously reported as part of our hardware and software product categories, respectively, in 2015, were reclassified to services to conform to the current year presentation. EMEA Years Ended December 31, Sales Mix 2017 2016 2015 (As Reclassified) (As Reclassified) Hardware $ 536,500 $ 481,505 $ 531,308 Software 710,452 762,427 756,373 Services 108,464 94,628 83,456 $ 1,355,416 $ 1,338,560 $ 1,371,137 In EMEA, fees earned from activities reported on a net basis of $48,586,000 and $43,388,000 that were previously reported as part of our software product category in 2016 and 2015, respectively, were reclassified to services to conform to the current year presentation. APAC Years Ended December 31, Sales Mix 2017 2016 2015 (As Reclassified) (As Reclassified) Hardware $ 27,907 $ 18,916 $ 14,327 Software 101,412 132,718 149,607 Services 37,154 23,493 14,491 $ 166,473 $ 175,127 $ 178,425 In APAC, fees earned from activities reported on a net basis of $9,000 and $10,991,000 that were previously reported as part of our hardware and software product categories, respectively, in 2016, and fees earned from activities reported on a net basis of $6,000 and $8,439,000 that were previously reported as part of our hardware and software product categories, respectively, in 2015, were reclassified to services to conform to the current year presentation. The method for determining what information regarding operating segments, products and services, geographic areas of operation and major clients to report is based upon the “management approach,” or the way that management organizes the operating segments within a company, for which separate financial information is evaluated regularly by the Chief Operating Decision Maker (“CODM”) in deciding how to allocate resources. Our CODM is our Chief Executive Officer. All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales in 2017, 2016 or 2015. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we considered to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The tables below present information about our reportable operating segments (in thousands): Year Ended December 31, 2017 North America EMEA APAC Consolidated Net Sales: Products $ 4,662,473 $ 1,246,952 $ 129,319 $ 6,038,744 Services 519,261 108,464 37,154 664,879 Total net sales 5,181,734 1,355,416 166,473 6,703,623 Costs of goods sold: Products 4,253,587 1,140,204 118,611 5,512,402 Services 236,470 24,902 11,279 272,651 Total costs of goods sold 4,490,057 1,165,106 129,890 5,785,053 Gross profit 691,677 190,310 36,583 918,570 Operating expenses: Selling and administrative expenses 530,792 164,305 28,231 723,328 Severance and restructuring expenses 4,010 4,888 104 9,002 Loss on sale of foreign entity — 3,646 — 3,646 Acquisition-related expenses 3,223 106 — 3,329 Earnings from operations $ 153,652 $ 17,365 $ 8,248 $ 179,265 Total assets $ 2,337,573 $ 530,242 $ 101,169 $ 2,968,984 * Year Ended December 31, 2016 North America EMEA APAC Consolidated Net Sales: Products $ 3,601,697 $ 1,243,932 $ 151,634 $ 4,997,263 Services 370,131 94,628 23,493 488,252 Total net sales 3,971,828 1,338,560 175,127 5,485,515 Costs of goods sold: Products 3,301,148 1,129,917 140,397 4,571,462 Services 145,199 22,956 2,796 170,951 Total costs of goods sold 3,446,347 1,152,873 143,193 4,742,413 Gross profit 525,481 185,687 31,934 743,102 Operating expenses: Selling and administrative expenses 401,316 160,269 23,658 585,243 Severance and restructuring expenses 2,966 1,496 118 4,580 Acquisition-related expenses 4,278 — 169 4,447 Earnings from operations $ 116,921 $ 23,922 $ 7,989 $ 148,832 Total assets $ 2,204,351 $ 562,293 $ 119,778 $ 2,886,422 * Year Ended December 31, 2015 North America EMEA APAC Consolidated Net Sales: Products $ 3,493,932 $ 1,287,681 $ 163,934 $ 4,945,547 Services 329,596 83,456 14,491 427,543 Total net sales 3,823,528 1,371,137 178,425 5,373,090 Costs of goods sold: Products 3,196,297 1,167,113 149,943 4,513,353 Services 125,668 17,737 — 143,405 Total costs of goods sold 3,321,965 1,184,850 149,943 4,656,758 Gross profit 501,563 186,287 28,482 716,332 Operating expenses: Selling and administrative expenses 396,603 165,879 22,424 584,906 Severance and restructuring expenses 1,126 3,781 — 4,907 Earnings from operations $ 103,834 $ 16,627 $ 6,058 $ 126,519 Total assets $ 1,999,485 $ 543,146 $ 114,973 $ 2,657,604 * * Consolidated total assets do not reflect intercompany eliminations and corporate assets of $283,333,000, $667,122,000 and $643,587,000 at December 31, 2017, 2016 and 2015, respectively. The following is a summary of our geographic net sales and long-lived assets, consisting of property and equipment, net (in thousands): United States United Kingdom Other Foreign Total 2017 Net sales $ 4,933,805 $ 684,632 $ 1,085,186 $ 6,703,623 Total long-lived assets $ 50,462 $ 14,783 $ 10,007 $ 75,252 2016 Net sales $ 3,776,352 $ 671,999 $ 1,037,164 $ 5,485,515 Total long-lived assets $ 46,774 $ 13,570 $ 10,566 $ 70,910 2015 Net sales $ 3,645,876 $ 711,957 $ 1,015,257 $ 5,373,090 Total long-lived assets $ 58,748 $ 16,810 $ 12,723 $ 88,281 Net sales by geographic area are presented by attributing net sales to external customers based on the domicile of the selling location. We recorded the following pre-tax Years Ended December 31, 2017 2016 2015 Depreciation and amortization of property and equipment: North America $ 20,241 $ 21,952 $ 22,239 EMEA 5,025 4,908 3,757 APAC 521 633 653 25,787 27,493 26,649 Amortization of intangible assets: North America 15,971 8,139 8,053 EMEA 73 1,951 2,834 APAC 768 547 421 16,812 10,637 11,308 Total $ 42,599 $ 38,130 $ 37,957 |