Segment Information | 11. Segment Information We operate in three reportable geographic operating segments: North America; EMEA; and APAC with PCM being included in our North America and EMEA segments for the three and six months ended June 30, 2020. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services. Our offerings in the remainder of our EMEA and APAC segments are largely software and certain software-related services. The following table summarizes net sales by offering for North America, EMEA and APAC for the three and six months ended June 30, 2020 and 2019 (in thousands): North America EMEA APAC Three Months Ended June 30, Three Months Ended June 30, Three Months Ended June 30, Sales Mix 2020 2019 2020 2019 2020 2019 Hardware $ 1,023,970 $ 935,792 $ 153,255 $ 142,951 $ 6,834 $ 9,979 Software 286,202 289,874 186,781 190,086 15,891 25,653 Services 228,975 179,841 51,981 46,137 14,846 15,708 $ 1,539,147 $ 1,405,507 $ 392,017 $ 379,174 $ 37,571 $ 51,340 North America EMEA APAC Six Months Ended June 30, Six Months Ended June 30, Six Months Ended June 30, Sales Mix 2020 2019 2020 2019 2020 2019 Hardware $ 2,152,456 $ 1,684,129 $ 328,224 $ 314,476 $ 14,580 $ 16,497 Software 591,365 611,953 387,863 373,234 46,761 60,718 Services 469,707 351,866 94,816 81,639 27,014 26,975 $ 3,213,528 $ 2,647,948 $ 810,903 $ 769,349 $ 88,355 $ 104,190 All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales for the three and six months ended June 30, 2020 or 2019. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we consider to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The following tables present our results of operations by reportable operating segment for the periods indicated (in thousands): Three Months Ended June 30, 2020 North America EMEA APAC Consolidated Net sales: Products $ 1,310,172 $ 340,036 $ 22,725 $ 1,672,933 Services 228,975 51,981 14,846 295,802 Total net sales 1,539,147 392,017 37,571 1,968,735 Costs of goods sold: Products 1,187,178 310,279 20,490 1,517,947 Services 107,073 13,558 5,768 126,399 Total costs of goods sold 1,294,251 323,837 26,258 1,644,346 Gross profit 244,896 68,180 11,313 324,389 Operating expenses: Selling and administrative expenses 187,313 48,177 7,090 242,580 Severance and restructuring expenses 4,904 2,093 13 7,010 Acquisition and integration related expenses 611 - — 611 Earnings from operations $ 52,068 $ 17,910 $ 4,210 $ 74,188 Three Months Ended June 30, 2019 North America EMEA APAC Consolidated Net sales: Products $ 1,225,666 $ 333,037 $ 35,632 $ 1,594,335 Services 179,841 46,137 15,708 241,686 Total net sales 1,405,507 379,174 51,340 1,836,021 Costs of goods sold: Products 1,120,834 304,885 33,197 1,458,916 Services 85,614 9,839 6,203 101,656 Total costs of goods sold 1,206,448 314,724 39,400 1,560,572 Gross profit 199,059 64,450 11,940 275,449 Operating expenses: Selling and administrative expenses 144,498 47,652 7,339 199,489 Severance and restructuring expenses 480 200 — 680 Acquisition and integration related expenses 3,163 - — 3,163 Earnings from operations $ 50,918 $ 16,598 $ 4,601 $ 72,117 Six Months Ended June 30, 2020 North America EMEA APAC Consolidated Net sales: Products $ 2,743,821 $ 716,087 $ 61,341 $ 3,521,249 Services 469,707 94,816 27,014 591,537 Total net sales 3,213,528 810,903 88,355 4,112,786 Costs of goods sold: Products 2,475,375 656,028 56,782 3,188,185 Services 236,329 27,921 10,626 274,876 Total costs of goods sold 2,711,704 683,949 67,408 3,463,061 Gross profit 501,824 126,954 20,947 649,725 Operating expenses: Selling and administrative expenses 398,516 98,421 14,506 511,443 Severance and restructuring expenses 7,026 2,099 29 9,154 Acquisition and integration related expenses 1,873 204 — 2,077 Earnings from operations $ 94,409 $ 26,230 $ 6,412 $ 127,051 Six Months Ended June 30, 2019 North America EMEA APAC Consolidated Net sales: Products $ 2,296,082 $ 687,710 $ 77,215 $ 3,061,007 Services 351,866 81,639 26,975 460,480 Total net sales 2,647,948 769,349 104,190 3,521,487 Costs of goods sold: Products 2,095,535 628,923 71,766 2,796,224 Services 170,747 18,993 11,602 201,342 Total costs of goods sold 2,266,282 647,916 83,368 2,997,566 Gross profit 381,666 121,433 20,822 523,921 Operating expenses: Selling and administrative expenses 281,448 94,797 14,307 390,552 Severance and restructuring expenses 811 115 124 1,050 Acquisition-related expenses 3,163 — — 3,163 Earnings from operations $ 96,244 $ 26,521 $ 6,391 $ 129,156 The following is a summary of our total assets by reportable operating segment (in thousands): June 30, 2020 December 31, 2019 North America $ 4,414,439 $ 3,814,408 EMEA 911,796 699,856 APAC 158,428 123,349 Corporate assets and intercompany eliminations, net (1,143,185 ) (459,434 ) Total assets $ 4,341,478 $ 4,178,179 We recorded the following pre-tax amounts, by reportable operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2020 2019 2020 2019 Depreciation and amortization of property and equipment: North America $ 5,826 $ 3,786 $ 11,652 $ 7,743 EMEA 1,249 1,012 2,577 1,967 APAC 137 140 272 272 7,212 4,938 14,501 9,982 Amortization of intangible assets: North America 9,371 3,636 18,864 7,272 EMEA 534 69 1,040 138 APAC 109 116 218 234 10,014 3,821 20,122 7,644 Total $ 17,226 $ 8,759 $ 34,623 $ 17,626 |