Segment Information | 11. Segment Information We operate in three reportable geographic operating segments: North America; EMEA; and APAC with PCM being included in our North America and EMEA segments for the three and nine months ended September 30, 2020. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services. Our offerings in the remainder of our EMEA and APAC segments are largely software and certain software-related services. The following table summarizes net sales by offering for North America, EMEA and APAC for the three and nine months ended September 30, 2020 and 2019 (in thousands): North America EMEA APAC Three Months Ended September 30, Three Months Ended September 30, Three Months Ended September 30, Sales Mix 2020 2019 2020 2019 2020 2019 Hardware $ 1,028,045 $ 1,020,083 $ 138,685 $ 137,416 $ 6,421 $ 9,243 Software 306,925 295,730 165,301 186,839 16,191 19,569 Services 223,198 199,349 37,294 31,453 14,418 12,865 $ 1,558,168 $ 1,515,162 $ 341,280 $ 355,708 $ 37,030 $ 41,677 North America EMEA APAC Nine Months Ended September 30, Nine Months Ended September 30, Nine Months Ended September 30, Sales Mix 2020 2019 2020 2019 2020 2019 Hardware $ 3,180,501 $ 2,704,212 $ 466,909 $ 451,892 $ 21,001 $ 25,740 Software 898,290 907,683 553,164 560,073 62,952 80,287 Services 692,905 551,215 132,110 113,092 41,432 39,840 $ 4,771,696 $ 4,163,110 $ 1,152,183 $ 1,125,057 $ 125,385 $ 145,867 All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales for the three and nine months ended September 30, 2020 or 2019. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we consider to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The following tables present our results of operations by reportable operating segment for the periods indicated (in thousands): Three Months Ended September 30, 2020 North America EMEA APAC Consolidated Net sales: Products $ 1,334,970 $ 303,986 $ 22,612 $ 1,661,568 Services 223,198 37,294 14,418 274,910 Total net sales 1,558,168 341,280 37,030 1,936,478 Costs of goods sold: Products 1,202,743 277,025 20,544 1,500,312 Services 108,257 13,955 6,391 128,603 Total costs of goods sold 1,311,000 290,980 26,935 1,628,915 Gross profit 247,168 50,300 10,095 307,563 Operating expenses: Selling and administrative expenses 192,033 45,438 7,684 245,155 Severance and restructuring expenses 773 19 16 808 Acquisition and integration related expenses 118 — — 118 Earnings from operations $ 54,244 $ 4,843 $ 2,395 $ 61,482 Three Months Ended September 30, 2019 North America EMEA APAC Consolidated Net sales: Products $ 1,315,813 $ 324,255 $ 28,812 $ 1,668,880 Services 199,349 31,453 12,865 243,667 Total net sales 1,515,162 355,708 41,677 1,912,547 Costs of goods sold: Products 1,195,020 297,789 26,431 1,519,240 Services 101,498 10,028 5,586 117,112 Total costs of goods sold 1,296,518 307,817 32,017 1,636,352 Gross profit 218,644 47,891 9,660 276,195 Operating expenses: Selling and administrative expenses 170,993 44,568 7,654 223,215 Severance and restructuring expenses 2,449 213 — 2,662 Acquisition and integration related expenses 5,896 — — 5,896 Earnings from operations $ 39,306 $ 3,110 $ 2,006 $ 44,422 Nine Months Ended September 30, 2020 North America EMEA APAC Consolidated Net sales: Products $ 4,078,791 $ 1,020,073 $ 83,953 $ 5,182,817 Services 692,905 132,110 41,432 866,447 Total net sales 4,771,696 1,152,183 125,385 6,049,264 Costs of goods sold: Products 3,678,118 933,053 77,326 4,688,497 Services 344,586 41,876 17,017 403,479 Total costs of goods sold 4,022,704 974,929 94,343 5,091,976 Gross profit 748,992 177,254 31,042 957,288 Operating expenses: Selling and administrative expenses 590,549 143,859 22,190 756,598 Severance and restructuring expenses 7,799 2,118 45 9,962 Acquisition and integration related expenses 1,991 204 — 2,195 Earnings from operations $ 148,653 $ 31,073 $ 8,807 $ 188,533 Nine Months Ended September 30, 2019 North America EMEA APAC Consolidated Net sales: Products $ 3,611,895 $ 1,011,965 $ 106,027 $ 4,729,887 Services 551,215 113,092 39,840 704,147 Total net sales 4,163,110 1,125,057 145,867 5,434,034 Costs of goods sold: Products 3,290,555 926,712 98,197 4,315,464 Services 272,245 29,021 17,188 318,454 Total costs of goods sold 3,562,800 955,733 115,385 4,633,918 Gross profit 600,310 169,324 30,482 800,116 Operating expenses: Selling and administrative expenses 452,441 139,365 21,961 613,767 Severance and restructuring expenses 3,260 328 124 3,712 Acquisition-related expenses 9,059 — — 9,059 Earnings from operations $ 135,550 $ 29,631 $ 8,397 $ 173,578 The following is a summary of our total assets by reportable operating segment (in thousands): September 30, 2020 December 31, 2019 North America $ 4,145,070 $ 3,814,408 EMEA 627,644 699,856 APAC 110,561 123,349 Corporate assets and intercompany eliminations, net (1,055,965 ) (459,434 ) Total assets $ 3,827,310 $ 4,178,179 We recorded the following pre-tax amounts, by reportable operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Depreciation and amortization of property and equipment: North America $ 5,907 $ 4,371 $ 17,559 $ 12,114 EMEA 1,269 1,013 3,846 2,980 APAC 143 140 415 412 7,319 5,524 21,820 15,506 Amortization of intangible assets: North America 8,730 5,765 27,594 13,037 EMEA 585 67 1,625 205 APAC 118 114 336 348 9,433 5,946 29,555 13,590 Total $ 16,752 $ 11,470 $ 51,375 $ 29,096 |