Segment Information | 8. Segment Information We operate in three reportable geographic operating segments: North America; EMEA; and APAC. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services. Our offerings in the remainder of our EMEA and APAC segments are largely software and certain software-related services. In the following table, revenue is disaggregated by our reportable operating segments, which are primarily defined by their related geographies, as well as by major product offering, by major client group and by recognition on either a gross basis as a principal in the arrangement, or on a net basis as an agent, for the three months ended March 31, 2021 and 2020 (in thousands): Three Months Ended March 31, 2021 North America EMEA APAC Consolidated Major Offerings Hardware $ 1,109,489 $ 195,971 $ 9,565 $ 1,315,025 Software 308,738 234,423 34,834 577,995 Services 236,554 48,442 15,052 300,048 $ 1,654,781 $ 478,836 $ 59,451 $ 2,193,068 Major Client Groups Large Enterprise / Corporate $ 1,171,428 $ 309,075 $ 19,076 $ 1,499,579 Commercial 344,045 20,533 12,667 377,245 Public Sector 139,308 149,228 27,708 316,244 $ 1,654,781 $ 478,836 $ 59,451 $ 2,193,068 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 1,569,641 $ 450,977 $ 52,863 $ 2,073,481 Net revenue recognition (Agent) 85,140 27,859 6,588 119,587 $ 1,654,781 $ 478,836 $ 59,451 $ 2,193,068 Three Months Ended March 31, 2020 North America EMEA APAC Consolidated Major Offerings Hardware $ 1,128,486 $ 174,969 $ 7,746 $ 1,311,201 Software 305,163 201,082 30,870 537,115 Services 240,732 42,835 12,168 295,735 $ 1,674,381 $ 418,886 $ 50,784 $ 2,144,051 Major Client Groups Large Enterprise / Corporate $ 1,160,748 $ 292,288 $ 13,025 $ 1,466,061 Commercial 386,076 17,742 13,654 417,472 Public Sector 127,557 108,856 24,105 260,518 $ 1,674,381 $ 418,886 $ 50,784 $ 2,144,051 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 1,600,514 $ 392,259 $ 45,754 $ 2,038,527 Net revenue recognition (Agent) 73,867 26,627 5,030 105,524 $ 1,674,381 $ 418,886 $ 50,784 $ 2,144,051 All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales for the three months ended March 31, 2021 or 2020. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we consider to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The following tables present our results of operations by reportable operating segment for the periods indicated (in thousands): Three Months Ended March 31, 2021 North America EMEA APAC Consolidated Net sales: Products $ 1,418,227 $ 430,394 $ 44,399 $ 1,893,020 Services 236,554 48,442 15,052 300,048 Total net sales 1,654,781 478,836 59,451 2,193,068 Costs of goods sold: Products 1,283,876 396,184 41,198 1,721,258 Services 117,416 16,617 6,303 140,336 Total costs of goods sold 1,401,292 412,801 47,501 1,861,594 Gross profit 253,489 66,035 11,950 331,474 Operating expenses: Selling and administrative expenses 206,806 55,447 8,937 271,190 Severance and restructuring expenses (7,238 ) 498 — (6,740 ) Earnings from operations $ 53,921 $ 10,090 $ 3,013 $ 67,024 Three Months Ended March 31, 2020 North America EMEA APAC Consolidated Net sales: Products $ 1,433,649 $ 376,051 $ 38,616 $ 1,848,316 Services 240,732 42,835 12,168 295,735 Total net sales 1,674,381 418,886 50,784 2,144,051 Costs of goods sold: Products 1,288,197 345,749 36,292 1,670,238 Services 129,256 14,363 4,858 148,477 Total costs of goods sold 1,417,453 360,112 41,150 1,818,715 Gross profit 256,928 58,774 9,634 325,336 Operating expenses: Selling and administrative expenses 211,203 50,244 7,416 268,863 Severance and restructuring expenses 2,122 6 16 2,144 Acquisition and integration related expenses 1,262 204 — 1,466 Earnings from operations $ 42,341 $ 8,320 $ 2,202 $ 52,863 The following is a summary of our total assets by reportable operating segment (in thousands): March 31, 2021 December 31, 2020 North America $ 4,662,002 $ 4,837,155 EMEA 796,315 735,771 APAC 206,986 155,761 Corporate assets and intercompany eliminations, net (1,410,696 ) (1,417,955 ) Total assets $ 4,254,607 $ 4,310,732 We recorded the following pre-tax amounts, by reportable operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands): Three Months Ended March 31, 2021 2020 Depreciation and amortization of property and equipment: North America $ 4,807 $ 5,826 EMEA 1,232 1,328 APAC 142 135 6,181 7,289 Amortization of intangible assets: North America 7,417 9,493 EMEA 496 506 APAC 128 109 8,041 10,108 Total $ 14,222 $ 17,397 |