Segment Information | 9. Segment Information We operate in three reportable geographic operating segments: North America; EMEA; and APAC. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services, including cloud solutions. Our offerings in the remainder of our EMEA and APAC segments are largely software and certain software-related services and cloud solutions. In the following table, revenue is disaggregated by our reportable operating segments, which are primarily defined by their related geographies, as well as by major product offering, by major client group and by recognition on either a gross basis as a principal in the arrangement, or on a net basis as an agent, for the three and nine months ended September 30, 2021 and 2020 (in thousands): Three Months Ended September 30, 2021 North America EMEA APAC Consolidated Major Offerings Hardware $ 1,418,335 $ 160,645 $ 13,515 $ 1,592,495 Software 338,440 178,868 14,436 $ 531,744 Services 263,101 41,935 18,246 $ 323,282 $ 2,019,876 $ 381,448 $ 46,197 $ 2,447,521 Major Client Groups Large Enterprise / Corporate $ 1,447,246 $ 276,292 $ 21,947 $ 1,745,485 Commercial 384,458 13,209 17,277 414,944 Public Sector 188,172 91,947 6,973 287,092 $ 2,019,876 $ 381,448 $ 46,197 $ 2,447,521 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 1,926,059 $ 358,981 $ 39,849 $ 2,324,889 Net revenue recognition (Agent) 93,817 22,467 6,348 122,632 $ 2,019,876 $ 381,448 $ 46,197 $ 2,447,521 Three Months Ended September 30, 2020 North America EMEA APAC Consolidated Major Offerings Hardware $ 1,028,045 $ 138,685 $ 6,421 $ 1,173,151 Software 306,925 165,301 16,191 488,417 Services 223,198 37,294 14,418 274,910 $ 1,558,168 $ 341,280 $ 37,030 $ 1,936,478 Major Client Groups Large Enterprise / Corporate $ 1,043,303 $ 242,925 $ 15,416 $ 1,301,644 Commercial 312,080 13,647 16,197 341,924 Public Sector 202,785 84,708 5,417 292,910 $ 1,558,168 $ 341,280 $ 37,030 $ 1,936,478 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 1,477,716 $ 320,445 $ 31,256 $ 1,829,417 Net revenue recognition (Agent) 80,452 20,835 5,774 107,061 $ 1,558,168 $ 341,280 $ 37,030 $ 1,936,478 Nine Months Ended September 30, 2021 North America EMEA APAC Consolidated Major Offerings Hardware $ 3,696,594 $ 527,022 $ 34,848 $ 4,258,464 Software 978,987 598,277 70,709 $ 1,647,973 Services 758,705 152,359 52,589 $ 963,653 $ 5,434,286 $ 1,277,658 $ 158,146 $ 6,870,090 Major Client Groups Large Enterprise / Corporate $ 3,838,627 $ 883,044 $ 66,686 $ 4,788,357 Commercial 1,091,247 50,908 46,054 1,188,209 Public Sector 504,412 343,706 45,406 893,524 $ 5,434,286 $ 1,277,658 $ 158,146 $ 6,870,090 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 5,157,086 $ 1,190,283 $ 137,547 $ 6,484,916 Net revenue recognition (Agent) 277,200 87,375 20,599 385,174 $ 5,434,286 $ 1,277,658 $ 158,146 $ 6,870,090 Nine Months Ended September 30, 2020 North America EMEA APAC Consolidated Major Offerings Hardware $ 3,180,501 $ 466,909 $ 21,001 $ 3,668,411 Software 898,290 553,164 62,952 1,514,406 Services 692,905 132,110 41,432 866,447 $ 4,771,696 $ 1,152,183 $ 125,385 $ 6,049,264 Major Client Groups Large Enterprise / Corporate $ 3,227,613 $ 808,360 $ 44,543 $ 4,080,516 Commercial 1,030,540 44,567 45,413 1,120,520 Public Sector 513,543 299,256 35,429 848,228 $ 4,771,696 $ 1,152,183 $ 125,385 $ 6,049,264 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 4,530,152 $ 1,071,910 $ 108,073 $ 5,710,135 Net revenue recognition (Agent) 241,544 80,273 17,312 339,129 $ 4,771,696 $ 1,152,183 $ 125,385 $ 6,049,264 All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales for the three and nine months ended September 30, 2021 or 2020. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we consider to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The following tables present our results of operations by reportable operating segment for the periods indicated (in thousands): Three Months Ended September 30, 2021 North America EMEA APAC Consolidated Net sales: Products $ 1,756,775 $ 339,513 $ 27,951 $ 2,124,239 Services 263,101 41,935 18,246 323,282 Total net sales 2,019,876 381,448 46,197 2,447,521 Costs of goods sold: Products 1,595,184 310,242 24,670 1,930,096 Services 128,710 15,759 8,411 152,880 Total costs of goods sold 1,723,894 326,001 33,081 2,082,976 Gross profit 295,982 55,447 13,116 364,545 Operating expenses: Selling and administrative expenses 219,714 50,062 9,222 278,998 Severance and restructuring expenses 1,999 397 — 2,396 Earnings from operations $ 74,269 $ 4,988 $ 3,894 $ 83,151 Three Months Ended September 30, 2020 North America EMEA APAC Consolidated Net sales: Products $ 1,334,970 $ 303,986 $ 22,612 $ 1,661,568 Services 223,198 37,294 14,418 274,910 Total net sales 1,558,168 341,280 37,030 1,936,478 Costs of goods sold: Products 1,202,743 277,025 20,544 1,500,312 Services 108,257 13,955 6,391 128,603 Total costs of goods sold 1,311,000 290,980 26,935 1,628,915 Gross profit 247,168 50,300 10,095 307,563 Operating expenses: Selling and administrative expenses 192,033 45,438 7,684 245,155 Severance and restructuring expenses 773 19 16 808 Acquisition and integration related expenses 118 — — 118 Earnings from operations $ 54,244 $ 4,843 $ 2,395 $ 61,482 Nine Months Ended September 30, 2021 North America EMEA APAC Consolidated Net sales: Products $ 4,675,581 $ 1,125,299 $ 105,557 $ 5,906,437 Services 758,705 152,359 52,589 963,653 Total net sales 5,434,286 1,277,658 158,146 6,870,090 Costs of goods sold: Products 4,237,417 1,033,976 95,690 5,367,083 Services 368,501 48,671 23,133 440,305 Total costs of goods sold 4,605,918 1,082,647 118,823 5,807,388 Gross profit 828,368 195,011 39,323 1,062,702 Operating expenses: Selling and administrative expenses $ 640,420 $ 159,466 $ 27,389 827,275 Severance and restructuring expenses (4,361 ) 1,135 9 (3,217 ) Earnings from operations $ 192,309 $ 34,410 $ 11,925 $ 238,644 Nine Months Ended September 30, 2020 North America EMEA APAC Consolidated Net sales: Products $ 4,078,791 $ 1,020,073 $ 83,953 $ 5,182,817 Services 692,905 132,110 41,432 866,447 Total net sales 4,771,696 1,152,183 125,385 6,049,264 Costs of goods sold: Products 3,678,118 933,053 77,326 4,688,497 Services 344,586 41,876 17,017 403,479 Total costs of goods sold 4,022,704 974,929 94,343 5,091,976 Gross profit 748,992 177,254 31,042 957,288 Operating expenses: Selling and administrative expenses 590,549 143,859 22,190 756,598 Severance and restructuring expenses 7,799 2,118 45 9,962 Acquisition-related expenses 1,991 204 — 2,195 Earnings from operations $ 148,653 $ 31,073 $ 8,807 $ 188,533 The following is a summary of our total assets by reportable operating segment (in thousands): September 30, 2021 December 31, 2020 North America $ 4,690,727 $ 4,837,155 EMEA 717,883 735,771 APAC 124,908 155,761 Corporate assets and intercompany eliminations, net (1,098,140 ) (1,417,955 ) Total assets $ 4,435,378 $ 4,310,732 We recorded the following pre-tax amounts, by reportable operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2021 2020 2021 2020 Depreciation and amortization of property and equipment: North America $ 4,376 $ 5,907 $ 14,047 $ 17,559 EMEA 1,141 1,269 3,575 3,846 APAC 148 143 432 415 5,665 7,319 18,054 21,820 Amortization of intangible assets: North America 7,372 8,730 22,229 27,594 EMEA 494 585 1,491 1,625 APAC 122 118 377 336 7,988 9,433 24,097 29,555 Total $ 13,653 $ 16,752 $ 42,151 $ 51,375 |