Segment and Geographic Information | Segment and Geographic Information We operate in three reportable geographic operating segments: North America, EMEA, and APAC. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services, including cloud solutions. Our offerings in the remainder of our EMEA and APAC segments are largely software and certain software-related services and cloud solutions. Disaggregation of Revenue In the following table, revenue is disaggregated by our reportable operating segments, which are primarily defined by their related geographies, as well as by major product offering, by major client group and by recognition on either a gross basis as a principal in the arrangement, or on a net basis as an agent, for the years ended December 31, 2021, 2020 and 2019 (in thousands): Year Ended December 31, 2021 North America EMEA APAC Consolidated Major Offerings Hardware $ 5,163,225 $ 676,815 $ 49,470 $ 5,889,510 Software 1,315,412 825,361 89,844 2,230,617 Services 1,041,686 201,875 72,425 1,315,986 $ 7,520,323 $ 1,704,051 $ 211,739 $ 9,436,113 Major Client Groups Large Enterprise / Corporate $ 5,356,915 $ 1,219,601 $ 93,796 $ 6,670,312 Commercial 1,495,311 65,728 61,627 1,622,666 Public Sector 668,097 418,722 56,316 1,143,135 $ 7,520,323 $ 1,704,051 $ 211,739 $ 9,436,113 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 7,138,852 $ 1,591,156 $ 184,418 $ 8,914,426 Net revenue recognition (Agent) 381,471 112,895 27,321 521,687 $ 7,520,323 $ 1,704,051 $ 211,739 $ 9,436,113 Year Ended December 31, 2020 North America EMEA APAC Consolidated Major Offerings Hardware $ 4,418,295 $ 617,825 $ 31,953 $ 5,068,073 Software 1,260,757 760,562 82,763 2,104,082 Services 935,980 176,838 55,606 1,168,424 $ 6,615,032 $ 1,555,225 $ 170,322 $ 8,340,579 Major Client Groups Large Enterprise / Corporate $ 4,507,041 $ 1,101,557 $ 62,734 $ 5,671,332 Commercial 1,395,298 61,535 60,740 1,517,573 Public Sector 712,693 392,133 46,848 1,151,674 $ 6,615,032 $ 1,555,225 $ 170,322 $ 8,340,579 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 6,284,948 $ 1,452,115 $ 146,770 $ 7,883,833 Net revenue recognition (Agent) 330,084 103,110 23,552 456,746 $ 6,615,032 $ 1,555,225 $ 170,322 $ 8,340,579 Year Ended December 31, 2019 North America EMEA APAC Consolidated Major Offerings Hardware $ 3,957,507 $ 622,949 $ 34,965 $ 4,615,421 Software 1,269,983 753,729 92,988 2,116,700 Services 796,815 149,966 52,288 999,069 $ 6,024,305 $ 1,526,644 $ 180,241 $ 7,731,190 Major Client Groups Large Enterprise / Corporate $ 4,466,384 $ 1,126,388 $ 59,786 $ 5,652,558 Commercial 960,432 76,666 65,033 1,102,131 Public Sector 597,489 323,590 55,422 976,501 $ 6,024,305 $ 1,526,644 $ 180,241 $ 7,731,190 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 5,759,247 $ 1,432,300 $ 156,279 $ 7,347,826 Net revenue recognition (Agent) 265,058 94,344 23,962 383,364 $ 6,024,305 $ 1,526,644 $ 180,241 $ 7,731,190 The method for determining what information regarding operating segments, products and services, geographic areas of operation and major clients to report is based upon the “management approach,” or the way that management organizes the operating segments within a company, for which separate financial information is evaluated regularly by the Chief Operating Decision Maker (“CODM”) in deciding how to allocate resources. Our CODM is our Chief Executive Officer. All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales in 2021, 2020 or 2019. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we considered to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The tables below present information about our reportable operating segments (in thousands): Year Ended December 31, 2021 North America EMEA APAC Consolidated Net Sales: Products $ 6,478,637 $ 1,502,176 $ 139,314 $ 8,120,127 Services 1,041,686 201,875 72,425 1,315,986 Total net sales 7,520,323 1,704,051 211,739 9,436,113 Costs of goods sold: Products 5,874,551 1,380,221 126,136 7,380,908 Services 510,322 64,968 32,358 607,648 Total costs of goods sold 6,384,873 1,445,189 158,494 7,988,556 Gross profit 1,135,450 258,862 53,245 1,447,557 Operating expenses: Selling and administrative expenses 869,766 210,616 36,748 1,117,130 Severance and restructuring expenses (3,129) 1,328 167 (1,634) Earnings from operations $ 268,813 $ 46,918 $ 16,330 $ 332,061 Year Ended December 31, 2020 North America EMEA APAC Consolidated Net Sales: Products $ 5,679,052 $ 1,378,387 $ 114,716 $ 7,172,155 Services 935,980 176,838 55,606 1,168,424 Total net sales 6,615,032 1,555,225 170,322 8,340,579 Costs of goods sold: Products 5,130,851 1,261,236 104,914 6,497,001 Services 462,793 57,943 22,900 543,636 Total costs of goods sold 5,593,644 1,319,179 127,814 7,040,637 Gross profit 1,021,388 236,046 42,508 1,299,942 Operating expenses: Selling and administrative expenses 790,913 192,485 30,367 1,013,765 Severance and restructuring expenses 9,273 2,989 132 12,394 Acquisition-related expenses 2,004 204 — 2,208 Earnings from operations $ 219,198 $ 40,368 $ 12,009 $ 271,575 Year Ended December 31, 2019 North America EMEA APAC Consolidated Net Sales: Products $ 5,227,490 $ 1,376,678 $ 127,953 $ 6,732,121 Services 796,815 149,966 52,288 999,069 Total net sales 6,024,305 1,526,644 180,241 7,731,190 Costs of goods sold: Products 4,748,608 1,258,974 117,778 6,125,360 Services 404,583 40,587 22,562 467,732 Total costs of goods sold 5,153,191 1,299,561 140,340 6,593,092 Gross profit 871,114 227,083 39,901 1,138,098 Operating expenses: Selling and administrative expenses 664,374 186,957 29,406 880,737 Severance and restructuring expenses 4,946 334 145 5,425 Acquisition-related expenses 11,342 — — 11,342 Earnings from operations $ 190,452 $ 39,792 $ 10,350 $ 240,594 The following table is a summary of our total assets by reportable operating segment (in thousands): December 31, December 31, North America $ 4,920,220 $ 4,837,155 EMEA 828,456 735,771 APAC 148,737 155,761 Corporate assets and intercompany eliminations, net (1,208,333) (1,417,955) Total assets $ 4,689,080 $ 4,310,732 The following is a summary of our geographic net sales and long-lived assets, consisting of property and equipment, net (in thousands): United States United Kingdom Other Foreign Total 2021 Net sales $ 7,046,742 $ 826,800 $ 1,562,571 $ 9,436,113 Total long-lived assets $ 144,777 $ 9,282 $ 22,204 $ 176,263 2020 Net sales $ 6,237,901 $ 805,401 $ 1,297,277 $ 8,340,579 Total long-lived assets $ 110,161 $ 11,042 $ 24,813 $ 146,016 2019 Net sales $ 5,696,422 $ 776,051 $ 1,258,717 $ 7,731,190 Net sales by geographic area are presented by attributing net sales to external customers based on the domicile of the selling location. We recorded the following pre-tax amounts, by operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands): Years Ended December 31, 2021 2020 2019 Depreciation and amortization of property and equipment: North America $ 18,532 $ 22,396 $ 17,827 EMEA 4,256 5,073 4,166 APAC 588 556 545 23,376 28,025 22,538 Amortization of intangible assets: North America 29,576 34,990 22,382 EMEA 1,971 2,088 828 APAC 498 457 461 32,045 37,535 23,671 Total $ 55,421 $ 65,560 $ 46,209 |