Segment Disclosures | SEGMENT DISCLOSURES Our business units have been aggregated into three practice groups: Financial Services, Benefits and Insurance Services and National Practices. The business units have been aggregated based on the following factors: similarity of the products and services provided to clients; similarity of the regulatory environment in which they operate; and similarity of economic conditions affecting long-term performance. The business units are managed along these segment lines. A general description of services provided by each practice group is provided in the table below. Financial Services Benefits and Insurance Services National Practices Accounting and Tax Group Health Benefits Consulting Managed Networking and Hardware Services Government Healthcare Consulting Payroll Healthcare Consulting Financial Advisory Property and Casualty Valuation Retirement Plan Services Risk & Advisory Services Corporate and Other . Included in “Corporate and Other” are operating expenses that are not directly allocated to the individual business units. These expenses are primarily comprised of certain health care costs, gains or losses attributable to assets held in our non-qualified deferred compensation plan, stock-based compensation, consolidation and integration charges, certain professional fees, certain advertising costs and other various expenses. Accounting policies of the practice groups are the same as those described in Note 1. Basis of Presentation and Significant Accounting Policies, to the Annual Report on Form 10-K for the year ended December 31, 2020. Upon consolidation, intercompany accounts and transactions are eliminated, thus inter-segment revenue is not included in the measure of profit or loss for the practice groups. Performance of the practice groups is evaluated on operating income excluding those costs listed above, which are reported in the “Corporate and Other” segment. Segment information for the three months ended March 31, 2021 and 2020 is presented below. We do not manage our assets on a segment basis, therefore segment assets are not presented below. The following table disaggregates our revenue by source (in thousands): Three Months Ended March 31, 2021 Financial Benefits & National Consolidated Accounting, tax, advisory and consulting $ 204,149 — — $ 204,149 Core benefits and insurance services — 84,070 — 84,070 Non-core benefits and insurance services — 3,169 — 3,169 Managed networking, hardware services — — 6,895 6,895 National practices consulting — — 2,447 2,447 Total revenue $ 204,149 $ 87,239 $ 9,342 $ 300,730 Three Months Ended March 31, 2020 Financial Benefits & National Consolidated Accounting, tax, advisory and consulting $ 188,777 — — $ 188,777 Core benefits and insurance services — 76,472 — 76,472 Non-core benefits and insurance services — 3,140 — 3,140 Managed networking, hardware services — — 6,575 6,575 National practices consulting — — 2,491 2,491 Total revenue $ 188,777 $ 79,612 $ 9,066 $ 277,455 Segment information for the three months ended March 31, 2021 and 2020 was as follows (in thousands): Three Months Ended March 31, 2021 Financial Benefits National Corporate Total Revenue $ 204,149 $ 87,239 $ 9,342 $ — $ 300,730 Operating expenses 141,746 66,933 8,541 6,751 223,971 Gross margin 62,403 20,306 801 (6,751) 76,759 Corporate general and administrative expenses — — — 14,483 14,483 Operating income (loss) 62,403 20,306 801 (21,234) 62,276 Other income (expense): Interest expense — — — (877) (877) Other income, net 98 174 — 4,517 4,789 Total other income (expense), net 98 174 — 3,640 3,912 Income (loss) from continuing operations before income tax expense $ 62,501 $ 20,480 $ 801 $ (17,594) $ 66,188 Three Months Ended March 31, 2020 Financial Benefits National Corporate Total Revenue $ 188,777 $ 79,612 $ 9,066 $ — $ 277,455 Operating expenses 138,598 65,223 8,283 (12,277) 199,827 Gross margin 50,179 14,389 783 12,277 77,628 Corporate general and administrative expenses — — — 10,489 10,489 Operating income (loss) 50,179 14,389 783 1,788 67,139 Other income (expense): Interest expense — (11) — (1,108) (1,119) Gain on sale of operations, net 40 55 — — 95 Other income (expense), net 19 96 1 (15,916) (15,800) Total other income (expense), net 59 140 1 (17,024) (16,824) Income (loss) from continuing operations before income tax expense $ 50,238 $ 14,529 $ 784 $ (15,236) $ 50,315 |