Segment Disclosures | SEGMENT DISCLOSURES Our business units have been aggregated into three practice groups: Financial Services, Benefits and Insurance Services and National Practices. The business units have been aggregated based on the following factors: similarity of the products and services provided to clients; similarity of the regulatory environment in which they operate; and similarity of economic conditions affecting long-term performance. The business units are managed along these segment lines. A general description of services provided by each practice group is provided in the table below. Financial Services Benefits and Insurance Services National Practices Accounting and Tax Group Health Benefits Consulting Managed Networking and Hardware Services Government Healthcare Consulting Payroll Healthcare Consulting Financial Advisory Property and Casualty Valuation Retirement Plan Services Risk & Advisory Services Corporate and Other - Included in “Corporate and Other” are operating expenses that are not directly allocated to the individual business units. These expenses primarily consist of certain health care costs, gains or losses attributable to assets held in our non-qualified deferred compensation plan, stock-based compensation, consolidation and integration charges, certain professional fees, certain advertising costs and other various expenses. Accounting policies of the practice groups are the same as those described in Note 1, Basis of Presentation and Significant Accounting Policies, to the Annual Report on Form 10-K for the year ended December 31, 2020. Upon consolidation, intercompany accounts and transactions are eliminated, thus inter-segment revenue is not included in the measure of profit or loss for the practice groups. Performance of the practice groups is evaluated on income (loss) from continuing operations before income tax expense (benefit) excluding those costs listed above, which are reported as “Corporate and Other”. Segment information for the three and nine months ended September 30, 2021 and 2020 is presented below. We do not manage our assets on a segment basis, therefore segment assets are not presented below. The following table disaggregates our revenue by source (in thousands): Three Months Ended September 30, 2021 Financial Benefits & National Consolidated Accounting, tax, advisory and consulting $ 187,232 — — $ 187,232 Core benefits and insurance services — 83,009 — 83,009 Non-core benefits and insurance services — 2,788 — 2,788 Managed networking, hardware services — — 7,088 7,088 National practices consulting — — 2,602 2,602 Total revenue $ 187,232 $ 85,797 $ 9,690 $ 282,719 Three Months Ended September 30, 2020 Financial Benefits & National Consolidated Accounting, tax, advisory and consulting $ 155,499 — — $ 155,499 Core benefits and insurance services — 71,497 — 71,497 Non-core benefits and insurance services — 2,384 — 2,384 Managed networking, hardware services — — 6,592 6,592 National practices consulting — — 2,417 2,417 Total revenue $ 155,499 $ 73,881 $ 9,009 $ 238,389 Nine Months Ended September 30, 2021 Financial Benefits & National Consolidated Accounting, tax, advisory and consulting $ 577,970 — — $ 577,970 Core benefits and insurance services — 246,367 — 246,367 Non-core benefits and insurance services — 9,289 — 9,289 Managed networking, hardware services — — 20,952 20,952 National practices consulting — — 7,519 7,519 Total revenue $ 577,970 $ 255,656 $ 28,471 $ 862,097 Nine Months Ended September 30, 2020 Financial Benefits & National Consolidated Accounting, tax, advisory and consulting $ 498,359 — — $ 498,359 Core benefits and insurance services — 219,362 — 219,362 Non-core benefits and insurance services — 8,071 — 8,071 Managed networking, hardware services — — 19,748 19,748 National practices consulting — — 7,247 7,247 Total revenue $ 498,359 $ 227,433 $ 26,995 $ 752,787 Segment information for the three months ended September 30, 2021 and 2020 was as follows (in thousands): Three Months Ended September 30, 2021 Financial Benefits National Corporate Total Revenue $ 187,232 $ 85,797 $ 9,690 $ — $ 282,719 Operating expenses 156,178 69,039 8,514 4,597 238,328 Gross margin 31,054 16,758 1,176 (4,597) 44,391 Corporate general and administrative expenses — — — 13,035 13,035 Operating income (loss) 31,054 16,758 1,176 (17,632) 31,356 Other income (expense): Interest expense — — — (1,016) (1,016) Other income (expense), net 18 (9) 1 (1,143) (1,133) Total other income (expense), net 18 (9) 1 (2,159) (2,149) Income (loss) from continuing operations before income tax expense $ 31,072 $ 16,749 $ 1,177 $ (19,791) $ 29,207 Three Months Ended September 30, 2020 Financial Benefits National Corporate Total Revenue $ 155,499 $ 73,881 $ 9,009 $ — $ 238,389 Operating expenses 129,922 62,013 8,070 4,755 204,760 Gross margin 25,577 11,868 939 (4,755) 33,629 Corporate general and administrative expenses — — — 11,339 11,339 Operating income (loss) 25,577 11,868 939 (16,094) 22,290 Other income (expense): Interest expense — (10) — (964) (974) Gain (loss) on sale of operations, net (76) 2 — — (74) Other (expense) income, net (14) (36) — 5,964 5,914 Total other (expense) income, net (90) (44) — 5,000 4,866 Income (loss) from continuing operations before income tax expense $ 25,487 $ 11,824 $ 939 $ (11,094) $ 27,156 Segment information for the nine months ended September 30, 2021 and 2020 was as follows (in thousands): Nine Months Ended September 30, 2021 Financial Benefits National Corporate Total Revenue $ 577,970 $ 255,656 $ 28,471 $ — $ 862,097 Operating expenses 448,844 203,748 25,542 21,099 699,233 Gross margin 129,126 51,908 2,929 (21,099) 162,864 Corporate general and administrative expenses — — — 41,334 41,334 Legal settlement, net 30,468 30,468 Operating income (loss) 129,126 51,908 2,929 (92,901) 91,062 Other income (expense): Interest expense — — — (2,852) (2,852) Gain on sale of operations, net — 6,385 — — 6,385 Other income, net 310 863 1 10,855 12,029 Total other income, net 310 7,248 1 8,003 15,562 Income (loss) from continuing operations before income tax expense $ 129,436 $ 59,156 $ 2,930 $ (84,898) $ 106,624 Nine Months Ended September 30, 2020 Financial Benefits National Corporate Total Revenue $ 498,359 $ 227,433 $ 26,995 $ — $ 752,787 Operating expenses 395,937 188,519 24,343 4,804 613,603 Gross margin 102,422 38,914 2,652 (4,804) 139,184 Corporate general and administrative expenses — — — 32,988 32,988 Operating income (loss) 102,422 38,914 2,652 (37,792) 106,196 Other (expense) income: Interest expense — (30) — (4,137) (4,167) Gain (loss) on sale of operations, net (25) 103 — — 78 Other income, net 32 190 1 3,227 3,450 Total other income (expense), net 7 263 1 (910) (639) Income (loss) from continuing operations before income tax expense $ 102,429 $ 39,177 $ 2,653 $ (38,702) $ 105,557 |