Segment Disclosures | SEGMENT DISCLOSURES Our business units have been aggregated into three practice groups: Financial Services, Benefits and Insurance Services and National Practices. The business units have been aggregated based on the following factors: similarity of the products and services provided to clients; similarity of the regulatory environment in which they operate; and similarity of economic conditions affecting long-term performance. The business units are managed along these segment lines. A general description of services provided by each practice group is provided in the table below. Financial Services Benefits and Insurance Services National Practices Accounting and Tax Employee Benefits Consulting Information Technology Managed Networking and Hardware Services Financial Advisory Payroll / Human Capital Management Healthcare Consulting Valuation Property and Casualty Insurance Risk and Advisory Services Retirement and Investment Services Government Healthcare Consulting Corporate and Other - Included in Corporate and Other are operating expenses that are not directly allocated to the individual business units. These expenses primarily consist of certain health care costs, gains or losses attributable to assets held in our non-qualified deferred compensation plan, stock-based compensation, consolidation and integration charges, certain professional fees, certain advertising costs and other various expenses. Accounting policies of the practice groups are the same as those described in Note 1, Basis of Presentation and Significant Accounting Policies, to the Annual Report on Form 10-K for the year ended December 31, 2023. Upon consolidation, intercompany accounts and transactions are eliminated, thus inter-segment revenue is not included in the measure of profit or loss for the practice groups. Performance of the practice groups is evaluated on income (loss) before income tax expense (benefit) excluding those costs listed above, which are reported in the “Corporate and Other”. Segment information for the three months ended March 31, 2024 and 2023 is presented below. We do not manage our assets on a segment basis, therefore segment assets are not presented below. The following table disaggregates our revenue by source (in thousands): Three Months Ended March 31, 2024 Financial Benefits and National Consolidated Accounting, tax, advisory and consulting $ 372,630 — — $ 372,630 Core benefits and insurance services — 105,205 — 105,205 Non-core benefits and insurance services — 3,203 — 3,203 Managed networking, hardware services — — 10,188 10,188 National practices consulting — — 3,071 3,071 Total revenue $ 372,630 $ 108,408 $ 13,259 $ 494,297 Three Months Ended March 31, 2023 Financial Benefits and National Consolidated Accounting, tax, advisory and consulting $ 343,086 — — $ 343,086 Core benefits and insurance services — 96,617 — 96,617 Non-core benefits and insurance services — 3,437 — 3,437 Managed networking, hardware services — — 8,954 8,954 National practices consulting — — 2,512 2,512 Total revenue $ 343,086 $ 100,054 $ 11,466 $ 454,606 Segment information for the three months ended March 31, 2024 and 2023 was as follows (in thousands): Three Months Ended March 31, 2024 Financial Benefits National Corporate Total Revenue $ 372,630 $ 108,408 $ 13,259 $ — $ 494,297 Operating expenses 265,561 83,637 11,933 15,354 376,485 Gross margin 107,069 24,771 1,326 (15,354) 117,812 Corporate general and administrative expenses — — — 18,711 18,711 Operating income (loss) 107,069 24,771 1,326 (34,065) 99,101 Other income (expense): Interest expense — — — (4,511) (4,511) Other income, net 86 44 — 9,294 9,424 Total other income, net 86 44 — 4,783 4,913 Income before income tax expense $ 107,155 $ 24,815 $ 1,326 $ (29,282) $ 104,014 Three Months Ended March 31, 2023 Financial Benefits National Corporate Total Revenue $ 343,086 $ 100,054 $ 11,466 $ — $ 454,606 Operating expenses 244,443 76,923 10,583 9,062 341,011 Gross margin 98,643 23,131 883 (9,062) 113,595 Corporate general and administrative expenses — — — 15,598 15,598 Operating income (loss) 98,643 23,131 883 (24,660) 97,997 Other income (expense): Interest expense — (1) — (3,640) (3,641) Gain on sale of operations, net 99 — — — 99 Other income, net 255 177 — 4,680 5,112 Total other income, net 354 176 — 1,040 1,570 Income (loss) before income tax expense $ 98,997 $ 23,307 $ 883 $ (23,620) $ 99,567 |