SEGMENT DISCLOSURES | SEGMENT DISCLOSURES Our business units have been aggregated into three practice groups: Financial Services, Benefits and Insurance Services, and National Practices. The business units have been aggregated based on the following factors: similarity of the products and services provided to clients; similarity of the regulatory environment in which they operate; and similarity of economic conditions affecting long-term performance. The business units are managed along these segment lines. A general description of services provided by each practice group is provided in the table below. Financial Services Benefits and Insurance Services National Practices Accounting and Tax Employee Benefits Consulting Information Technology Managed Networking and Hardware Services Financial Advisory Payroll / Human Capital Management Healthcare Consulting Valuation Property and Casualty Insurance Risk and Advisory Services Retirement and Investment Services Government Healthcare Consulting Corporate and Other - Included in Corporate and Other are operating expenses that are not directly allocated to the individual business units. These expenses primarily consist of certain health care costs, gains or losses attributable to assets held in our non-qualified deferred compensation plan, stock-based compensation, consolidation and integration charges, certain professional fees, certain advertising costs, and other various expenses. Accounting policies of the practice groups are the same as those described in Note 1, Basis of Presentation and Significant Accounting Policies, to the Annual Report on Form 10-K for the year ended December 31, 2023. Upon consolidation, intercompany accounts and transactions are eliminated, thus inter-segment revenue is not included in the measure of profit or loss for the practice groups. Performance of the practice groups is evaluated on income (loss) before income tax expense (benefit) excluding those costs listed above, which are reported in “Corporate and Other”. Segment information for the three and nine months ended September 30, 2024 and 2023 is presented below. We do not manage our assets on a segment basis, therefore segment assets are not presented below. The following table disaggregates our revenue by source (in thousands): Three Months Ended September 30, 2024 Financial Benefits and National Consolidated Accounting, tax, advisory and consulting $ 322,295 $ — $ — $ 322,295 Core benefits and insurance services — 99,950 — 99,950 Non-core benefits and insurance services — 4,090 — 4,090 Managed networking, hardware services — — 10,336 10,336 National practices consulting — — 2,213 2,213 Total revenue $ 322,295 $ 104,040 $ 12,549 $ 438,884 Three Months Ended September 30, 2023 Financial Benefits and National Consolidated Accounting, tax, advisory and consulting $ 298,372 — — $ 298,372 Core benefits and insurance services — 95,951 — 95,951 Non-core benefits and insurance services — 4,336 — 4,336 Managed networking, hardware services — — 9,205 9,205 National practices consulting — — 2,675 2,675 Total revenue $ 298,372 $ 100,287 $ 11,880 $ 410,539 Nine Months Ended September 30, 2024 Financial Benefits and National Consolidated Accounting, tax, advisory and consulting $ 1,004,158 — — $ 1,004,158 Core benefits and insurance services — 298,688 — 298,688 Non-core benefits and insurance services — 11,179 — 11,179 Managed networking, hardware services — — 30,774 30,774 National practices consulting — — 8,394 8,394 Total revenue $ 1,004,158 $ 309,867 $ 39,168 $ 1,353,193 Nine Months Ended September 30, 2023 Financial Benefits and National Consolidated Accounting, tax, advisory and consulting $ 932,388 — — $ 932,388 Core benefits and insurance services — 283,599 — 283,599 Non-core benefits and insurance services — 12,580 — 12,580 Managed networking, hardware services — — 27,226 27,226 National practices consulting — — 7,854 7,854 Total revenue $ 932,388 $ 296,179 $ 35,080 $ 1,263,647 Segment information for the three months ended September 30, 2024 and 2023 was as follows (in thousands): Three Months Ended September 30, 2024 Financial Benefits National Corporate Total Revenue $ 322,295 $ 104,040 $ 12,549 $ — $ 438,884 Operating expenses 260,639 82,965 11,101 11,266 365,971 Gross margin 61,656 21,075 1,448 (11,266) 72,913 Corporate general and administrative expenses — — — 23,227 23,227 Operating income (loss) 61,656 21,075 1,448 (34,493) 49,686 Other income (expense): Interest expense — (3) — (4,965) (4,968) Gain on sale of operations, net — — 4,953 — 4,953 Other income, net 15 5 — 1,280 1,300 Total other income (expense), net 15 2 4,953 (3,685) 1,285 Income (loss) before income tax expense $ 61,671 $ 21,077 $ 6,401 $ (38,178) $ 50,971 Three Months Ended September 30, 2023 Financial Benefits National Corporate Total Revenue $ 298,372 $ 100,287 $ 11,880 $ — $ 410,539 Operating expenses 249,680 79,636 10,667 2,165 342,148 Gross margin 48,692 20,651 1,213 (2,165) 68,391 Corporate general and administrative expenses — — — 13,136 13,136 Operating income (loss) 48,692 20,651 1,213 (15,301) 55,255 Other income (expense): Interest expense — — — (5,848) (5,848) Gain on sale of operations, net 77 — — — 77 Other income, net 1,497 267 — (4,052) (2,288) Total other income (loss), net 1,574 267 — (9,900) (8,059) Income (loss) before income tax expense $ 50,266 $ 20,918 $ 1,213 $ (25,201) $ 47,196 Segment information for the nine months ended September 30, 2024 and 2023 was as follows (in thousands): Nine Months Ended September 30, 2024 Financial Benefits National Corporate Total Revenue $ 1,004,158 $ 309,867 $ 39,168 $ — $ 1,353,193 Operating expenses 789,009 249,845 35,062 34,908 1,108,824 Gross margin 215,149 60,022 4,106 (34,908) 244,369 Corporate general and administrative expenses — — — 63,988 63,988 Operating income (loss) 215,149 60,022 4,106 (98,896) 180,381 Other income (expense): Interest expense — (3) — (15,360) (15,363) Gain on sale of operations, net — — 4,953 — 4,953 Other income, net 229 92 (4) 12,890 13,207 Total other income (expense), net 229 89 4,949 (2,470) 2,797 Income (loss) before income tax expense $ 215,378 $ 60,111 $ 9,055 $ (101,366) $ 183,178 Nine Months Ended September 30, 2023 Financial Benefits National Corporate Total Revenue $ 932,388 $ 296,179 $ 35,080 $ — $ 1,263,647 Operating expenses 737,568 234,933 31,795 22,850 1,027,146 Gross margin 194,820 61,246 3,285 (22,850) 236,501 Corporate general and administrative expenses — — — 44,527 44,527 Operating income (loss) 194,820 61,246 3,285 (67,377) 191,974 Other income (expense): Interest expense — (1) — (15,022) (15,023) Gain on sale of operations, net 176 — — — 176 Other income, net 1,987 597 1 5,660 8,245 Total other income (expense), net 2,163 596 1 (9,362) (6,602) Income (loss) before income tax expense $ 196,983 $ 61,842 $ 3,286 $ (76,739) $ 185,372 |