The Hanover Insurance Group, Inc. 8K Results of Operations and Financial Condition | THG 31 Oct 18

Exhibit 99.2

FINANCIAL SUPPLEMENT
THIRD QUARTER 2018

	THE HANOVER INSURANCE GROUP
	FINANCIAL SUPPLEMENT



	TABLE OF CONTENTS


	Business Descriptions...........................................................................................	1
	Financial Highlights...............................................................................................	2
	Consolidated Financial Statements
	Income Statements...........................................................................................	3
	Balance Sheets................................................................................................	4
	GAAP Underwriting Results
	Consolidated....................................................................................................	5-7
	Commercial Lines.............................................................................................	8-10
	Personal Lines.................................................................................................	11-13
	Investments
	Net Investment Income and Yields....................................................................	14
	Investment Portfolio..........................................................................................	15
	Credit Quality and Duration of Fixed Maturities.................................................	16
	Top 10 Corporate and Municipal Fixed Maturity Holdings..................................	17
	Reconciliation of Operating Income to Net Income..............................................	18
	Other Information
	Non-GAAP Financial Measures.........................................................................	19
	Corporate Information.......................................................................................	20
	Market and Dividend Information.......................................................................	20
	Financial Strength and Debt Ratings................................................................	20

THE HANOVER INSURANCE GROUP

BASIS OF PRESENTATION

BUSINESS DESCRIPTIONS

COMMERCIAL LINES

Commercial multiple peril coverage insures businesses against third party liability from accidents occurring on their premises or arising out of their operations, such as injuries sustained from products sold. It also insures business property for damage, such as that caused by fire, wind, hail, water damage (except for flooding), theft and vandalism.

Commercial automobile coverage insures businesses against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and property.

Workers’ compensation coverage insures employers against employee medical and indemnity claims resulting from injuries related to work. Workers’ compensation policies are often written in conjunction with other commercial policies.

Other Commercial Lines is comprised of inland marine, which insures businesses against physical losses to property, such as contractor’s equipment, builders’ risk and goods in transit. We also offer underwriting and managing of program business, including to under-served markets where there are specialty coverage or risk management needs. Other Commercial Lines also includes bonds, which provides businesses with contract surety coverage in the event of performance or payment claims, and commercial surety coverage related to fiduciary or regulatory obligations. Also included in Other Commercial Lines coverages are umbrella, general liability, fire, specialty property, and professional and management liability.

PERSONAL LINES

Personal automobile coverage insures individuals against losses incurred from personal bodily injury, bodily injury to third parties property damage to an insured's vehicle, and property damage to other vehicles and other property.

Homeowners coverage insures individuals for losses to their residences and personal property, such as those caused by fire, wind, hail, water damage (except for flooding), theft and vandalism, and against third party liability claims.

Other Personal Lines are comprised of personal inland marine (jewelry, art, etc.), umbrella, fire, personal watercraft, earthquake and other miscellaneous coverages.

OTHER

Included in Other are Opus, which provides investment advisory services to affiliates and also manages assets for unaffiliated institutions such as insurance companies, retirement plans and foundations; earnings on holding company assets; and a discontinued voluntary pools business.

THE HANOVER INSURANCE GROUP
FINANCIAL HIGHLIGHTS


		Q3				Q4				Q1				Q2				Q3				Sep-YTD			Sep-YTD
(In millions, except earnings per share)		2017				2017				2018				2018				2018				2017			2018
PREMIUMS
Gross premiums written	$		1,234.8		$		1,088.8		$		1,178.6		$		1,206.8		$		1,296.7		$		3,474.7	$		3,682.1

Net premiums written			1,119.0				980.6				1,068.7				1,094.2				1,177.2				3,128.5			3,340.1

Net premiums earned			1,004.4				1,023.4				1,042.5				1,058.2				1,071.7				2,957.0			3,172.4

EARNINGS
Operating income before interest and taxes	$		86.2		$		109.0		$		93.3		$		107.3		$		112.8		$		218.3	$		313.4
Operating income after taxes			52.0				65.8				66.1				76.2				84.9				126.8			227.2

Income from continuing operations			59.5				71.9				50.5				82.4				104.0				144.2			236.9

Net income			11.1				51.5				67.7				99.3				100.4				134.7			267.4

PER SHARE DATA (DILUTED)

Operating income after taxes	$		1.21		$		1.53		$		1.54		$		1.77		$		1.97		$		2.96	$		5.28

Income from continuing operations			1.38				1.67				1.17				1.91				2.41				3.36			5.50

Net income			0.26				1.20				1.57				2.31				2.33				3.14			6.21

Weighted average shares outstanding			42.9				43.0				43.1				43.1				43.1				42.9			43.1



BALANCE SHEET
		September 30				December 31				March 31				June 30				September 30
(In millions, except per share data)		2017				2017				2018				2018				2018

Total assets	$		15,389.3		$		15,469.6		$		15,334.2		$		15,403.6		$		15,624.3
Total loss and loss adjustment expense reserves			4,935.1				5,058.5				5,087.9				5,116.4				5,188.9
Total shareholders' equity			2,972.0				2,997.7				2,913.1				2,939.8				2,982.4
Total shareholders' equity, excluding net unrealized appreciation
depreciation on fixed maturity investments, net of tax			2,743.5				2,792.3				2,912.8				2,988.6				3,056.4

U.S. Property and Casualty Companies
Statutory surplus	$		2,061.9		$		2,077.1		$		2,126.5		$		2,075.7		$		2,171.2
Premium to surplus ratio		1.96:1				1.98:1				1.97:1				2.06:1				1.99:1

Book value per share	$		70.10		$		70.59		$		68.56		$		69.17		$		70.40
Book value per share, excluding net unrealized appreciation
depreciation on fixed maturity investments, net of tax	$		64.71		$		65.76		$		68.55		$		70.32		$		72.14
Tangible book value per share (total book value excluding goodwill
and intangibles)	$		63.49		$		63.94		$		61.90		$		62.63		$		63.90

Shares outstanding			42.4				42.5				42.5				42.5				42.4

Total debt/equity			26.5	%			26.3	%			27.0	%			26.8	%			26.1	%
Total debt/total capital			20.9	%			20.8	%			21.3	%			21.1	%			20.7	%

THE HANOVER INSURANCE GROUP
CONSOLIDATED INCOME STATEMENTS



	Three Months ended September 30											Nine Months ended September 30
(In millions)		2018				2017			% Change				2018				2017			% Change

REVENUES
Premiums earned	$		1,071.7		$		1,004.4			6.7		$		3,172.4		$		2,957.0			7.3
Net investment income			66.4				62.6			6.1				198.0				181.3			9.2
Net realized and unrealized investment gains (losses):
Net realized gains (losses) from sales and other			(0.2	)			14.6			(101.4	)			(0.1	)			25.0			(100.4	)
Net change in fair value of equity securities			23.6				-		N/M					6.7				-		N/M
Net other-than-temporary impairment losses on investments
recognized in earnings			(0.4	)			(1.3	)		(69.2	)			(2.8	)			(4.5	)		(37.8	)
Total net realized and unrealized investment gains			23.0				13.3			72.9				3.8				20.5			(81.5	)
Fees and other income			5.5				5.6			(1.8	)			17.3				16.6			4.2
Total revenues			1,166.6				1,085.9			7.4				3,391.5				3,175.4			6.8

LOSSES AND EXPENSES
Losses and loss adjustment expenses			676.4				656.5			3.0				2,018.5				1,938.2			4.1
Amortization of deferred acquisition costs			224.4				211.4			6.1				664.7				625.6			6.3
Interest expense			11.2				11.3			(0.9	)			33.9				33.9		-
Other operating expenses			131.9				124.0			6.4				393.0				380.1			3.4
Total losses and expenses			1,043.9				1,003.2			4.1				3,110.1				2,977.8			4.4

Income from continuing operations before income taxes			122.7				82.7			48.4				281.4				197.6			42.4
Income tax expense			18.7				23.2			(19.4	)			44.5				53.4			(16.7	)

Income from continuing operations			104.0				59.5			74.8				236.9				144.2			64.3
									-
Income (loss) from discontinued Chaucer business, net of taxes			(3.6	)			(47.2	)		(92.4	)			30.5				(8.3	)		(467.5	)

Net loss from discontinued life business, net of taxes			-				(1.2	)	N/M					-				(1.2	)	N/M

Net income	$		100.4		$		11.1			804.5		$		267.4		$		134.7			98.5

THE HANOVER INSURANCE GROUP
CONSOLIDATED BALANCE SHEETS



		September 30				December 31
(In millions, except per share data)		2018				2017			% Change
ASSETS
Investments:
Fixed maturities, at fair value (amortized cost of $6,204.3 and $5,657.1)	$		6,092.6		$		5,749.3			6.0
Equity securities, at fair value			574.8				576.2			(0.2	)
Other investments			633.2				562.7			12.5
Total investments			7,300.6				6,888.2			6.0
Cash and cash equivalents			117.9				297.9			(60.4	)
Accrued investment income			53.0				48.2			10.0
Premiums and accounts receivable, net			1,217.8				1,095.7			11.1
Reinsurance recoverable on paid and unpaid losses and unearned premiums			1,586.0				1,625.5			(2.4	)
Deferred acquisition costs			456.9				430.0			6.3
Deferred income taxes			33.5				17.0			97.1
Goodwill			178.8				178.8		-
Other assets			330.0				333.7			(1.1	)
Assets held-for-sale			4,247.2				4,466.6			(4.9	)
Assets of discontinued life business			102.6				88.0			16.6
Total assets	$		15,624.3		$		15,469.6			1.0

LIABILITIES AND SHAREHOLDERS' EQUITY

LIABILITIES
Loss and loss adjustment expense reserves	$		5,188.9		$		5,058.5			2.6
Unearned premiums			2,314.4				2,131.7			8.6
Expenses and taxes payable			538.6				620.7			(13.2	)
Reinsurance premiums payable			46.4				51.5			(9.9	)
Debt			777.6				786.9			(1.2	)
Liabilities held-for-sale			3,660.4				3,707.2			(1.3	)
Liabilities of discontinued life business			115.6				115.4			0.2
Total liabilities			12,641.9				12,471.9			1.4

SHAREHOLDERS' EQUITY
Preferred stock, par value $0.01 per share;
20.0 million shares authorized; none issued			-				-		-
Common stock, par value $0.01 per share; 300.0 million shares
authorized; 60.5 million shares issued			0.6				0.6		-
Additional paid-in capital			1,868.9				1,857.0			0.6
Accumulated other comprehensive income (loss)			(190.8	)			107.6			(277.3	)
Retained earnings			2,277.6				1,975.0			15.3
Treasury stock at cost (18.2 million and 18.0 million shares)			(973.9	)			(942.5	)		3.3
Total shareholders' equity			2,982.4				2,997.7			(0.5	)
Total liabilities and shareholders' equity	$		15,624.3		$		15,469.6			1.0

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CONSOLIDATED

Three Months ended September 30



		2018																2017


		Commercial				Personal												Commercial				Personal
(In millions, except percentage data)		Lines				Lines				Other				Total				Lines				Lines				Other				Total


Gross premiums written	$		801.6		$		495.1		$		-		$		1,296.7		$		772.8		$		462.0		$		-		$		1,234.8

Net premiums written	$		709.2		$		468.0		$		-		$		1,177.2		$		680.2		$		438.8		$		-		$		1,119.0

Net premiums earned	$		640.4		$		431.3		$		-		$		1,071.7		$		604.0		$		400.4		$		-		$		1,004.4

Losses and LAE:

Current accident year, excluding catastrophe losses			372.8				258.4				-				631.2				343.0				232.2				0.1				575.3

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(8.5	)			8.5				0.3				0.3				-				-				0.3				0.3

Current accident year catastrophe losses			33.2				12.4				-				45.6				62.5				15.0				-				77.5

Prior accident year favorable catastrophe loss development			(0.7	)			-				-				(0.7	)			(0.4	)			-				-				(0.4	)

Total losses and LAE			396.8				279.3				0.3				676.4				405.1				247.2				0.4				652.7

Amortization of deferred acquisition costs and other underwriting expenses			222.8				123.2				0.7				346.7				212.8				112.5				0.4				325.7
											-
GAAP underwriting profit (loss)			20.8				28.8				(1.0	)			48.6				(13.9	)			40.7				(0.8	)			26.0

Net investment income			45.0				18.2				3.2				66.4				42.1				17.8				2.7				62.6

Other income			2.0				2.9				0.6				5.5				2.1				2.8				0.7				5.6

Other operating expenses			(2.7	)			(1.7	)			(3.3	)			(7.7	)			(2.3	)			(1.7	)			(4.0	)			(8.0	)

Operating income (loss) before income taxes	$		65.1		$		48.2		$		(0.5	)	$		112.8		$		28.0		$		59.6		$		(1.4	)	$		86.2


Loss and LAE ratio:

Current accident year, excluding catastrophe losses			58.2	%			59.9	%		N/M					58.9	%			56.8	%			58.0	%		N/M					57.3	%

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(1.3	)%			2.0	%		N/M					-				-				-			N/M					-

Current accident year catastrophe losses			5.2	%			2.9	%		N/M					4.3	%			10.4	%			3.7	%		N/M					7.7	%

Prior accident year favorable catastrophe loss development			(0.1	)%			-			N/M					(0.1	)%			(0.1	)%			-			N/M					-
Total loss and LAE ratio			62.0	%			64.8	%		N/M					63.1	%			67.1	%			61.7	%		N/M					65.0	%

Expense ratio			34.6	%			28.0	%		N/M					32.0	%			35.0	%			27.5	%		N/M					32.1	%

Combined ratio			96.6	%			92.8	%		N/M					95.1	%			102.1	%			89.2	%		N/M					97.1	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

CONSOLIDATED

Nine Months ended September 30



		2018																2017

		Commercial				Personal												Commercial				Personal
(In millions, except percentage data)		Lines				Lines				Other				Total				Lines				Lines				Other				Total

Gross premiums written	$		2,278.3		$		1,403.8		$		-		$		3,682.1		$		2,176.0		$		1,298.7		$		-		$		3,474.7

Net premiums written	$		2,010.7		$		1,329.4		$		-		$		3,340.1		$		1,897.1		$		1,231.4		$		-		$		3,128.5

Net premiums earned	$		1,904.0		$		1,268.4		$		-		$		3,172.4		$		1,783.5		$		1,173.5		$		-		$		2,957.0

Losses and LAE:

Current accident year, excluding catastrophe losses			1,084.2				764.4				-				1,848.6				1,018.2				705.4				0.1				1,723.7

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(18.1	)			17.9				0.9				0.7				(0.1	)			0.1				0.9				0.9

Current accident year catastrophe losses			102.9				74.1				-				177.0				142.3				68.7				-				211.0

Prior accident year favorable catastrophe loss development			(7.6	)			(0.2	)			-				(7.8	)			(1.2	)			-				-				(1.2	)

Total losses and LAE			1,161.4				856.2				0.9				2,018.5				1,159.2				774.2				1.0				1,934.4

Amortization of deferred acquisition costs and other underwriting expenses			668.0				360.9				2.2				1,031.1				639.0				337.8				1.2				978.0
											-
GAAP underwriting profit (loss)			74.6				51.3				(3.1	)			122.8				(14.7	)			61.5				(2.2	)			44.6

Net investment income			135.1				54.7				8.2				198.0				123.7				52.3				5.3				181.3

Other income			6.6				8.7				2.0				17.3				6.0				8.5				2.1				16.6

Other operating expenses			(8.0	)			(5.0	)			(11.7	)			(24.7	)			(6.8	)			(5.2	)			(12.2	)			(24.2	)

Operating income (loss) before income taxes	$		208.3		$		109.7		$		(4.6	)	$		313.4		$		108.2		$		117.1		$		(7.0	)	$		218.3


Loss and LAE ratio:

Current accident year, excluding catastrophe losses			57.0	%			60.3	%		N/M					58.3	%			57.1	%			60.1	%		N/M					58.3	%

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(1.0	)%			1.4	%		N/M					-				-				-			N/M					-

Current accident year catastrophe losses			5.4	%			5.8	%		N/M					5.5	%			8.0	%			5.9	%		N/M					7.1	%

Prior accident year favorable catastrophe loss development			(0.4	)%			-			N/M					(0.2	)%			(0.1	)%			-			N/M					-
Total loss and LAE ratio			61.0	%			67.5	%		N/M					63.6	%			65.0	%			66.0	%		N/M					65.4	%

Expense ratio			34.9	%			27.9	%		N/M					32.2	%			35.6	%			28.2	%		N/M					32.7	%

Combined ratio			95.9	%			95.4	%		N/M					95.8	%			100.6	%			94.2	%		N/M					98.1	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING INFORMATION AND RELATED RATIOS


CONSOLIDATED




		Q3				Q4				Q1				Q2				Q3				Sep-YTD				Sep-YTD
(In millions, except percentage data)		2017				2017				2018				2018				2018				2017				2018



Gross premiums written	$		1,234.8		$		1,088.8		$		1,178.6		$		1,206.8		$		1,296.7		$		3,474.7		$		3,682.1

Net premiums written	$		1,119.0		$		980.6		$		1,068.7		$		1,094.2		$		1,177.2		$		3,128.5		$		3,340.1

Net premiums earned	$		1,004.4		$		1,023.4		$		1,042.5		$		1,058.2		$		1,071.7		$		2,957.0		$		3,172.4

Losses and LAE:

Current accident year, excluding catastrophe losses			575.3				598.5				605.1				612.3				631.2				1,723.7				1,848.6

Prior accident year unfavorable reserve development, excluding catastrophe losses			0.3				0.3				0.3				0.1				0.3				0.9				0.7

Current accident year catastrophe losses			77.5				41.9				72.3				59.1				45.6				211.0				177.0

Prior accident year favorable catastrophe loss development			(0.4	)			(0.2	)			(6.8	)			(0.3	)			(0.7	)			(1.2	)			(7.8	)

Total losses and LAE			652.7				640.5				670.9				671.2				676.4				1,934.4				2,018.5

Amortization of deferred acquisition costs and other underwriting expenses			325.7				335.8				341.7				342.7				346.7				978.0				1,031.1

GAAP underwriting profit	$		26.0		$		47.1		$		29.9		$		44.3		$		48.6		$		44.6		$		122.8



Loss and LAE ratio:

Current accident year, excluding catastrophe losses			57.3	%			58.4	%			58.0	%			57.9	%			58.9	%			58.3	%			58.3	%

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			-				-				-				-				-				-				-

Current accident year catastrophe losses			7.7	%			4.1	%			6.9	%			5.6	%			4.3	%			7.1	%			5.5	%

Prior accident year favorable catastrophe loss development			-				-				(0.7	)%			-				(0.1	)%			-				(0.2	)%

Total loss and LAE ratio			65.0	%			62.5	%			64.2	%			63.5	%			63.1	%			65.4	%			63.6	%

Expense ratio			32.1	%			32.5	%			32.4	%			32.0	%			32.0	%			32.7	%			32.2	%

Combined ratio			97.1	%			95.0	%			96.6	%			95.5	%			95.1	%			98.1	%			95.8	%



Combined ratio, excluding catastrophe losses			89.4	%			90.9	%			90.4	%			89.9	%			90.9	%			91.0	%			90.5	%

Current accident year combined ratio, excluding catastrophe losses			89.4	%			90.9	%			90.4	%			89.9	%			90.9	%			91.0	%			90.5	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Three Months ended September 30



	2018																				2017


		Multiple								Workers'												Multiple								Workers'
(In millions, except percentage data)		Peril				Auto				Comp				Other				Total				Peril				Auto				Comp				Other				Total


Net premiums written	$		251.8		$		92.3		$		81.7		$		283.4		$		709.2		$		240.2		$		87.9		$		81.6		$		270.5		$		680.2

Net premiums earned	$		213.1		$		84.4		$		78.3		$		264.6		$		640.4		$		204.2		$		78.5		$		75.6		$		245.7		$		604.0

Losses and LAE:

Current accident year, excluding catastrophe losses			119.8				65.3				48.9				138.8				372.8				107.0				53.4				46.4				136.2				343.0

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(1.4	)			5.3				(8.0	)			(4.4	)			(8.5	)			-				-				-				-				-

Current accident year catastrophe losses			20.7				0.6				-				11.9				33.2				18.4				3.8				-				40.3				62.5

Prior accident year unfavorable (favorable) catastrophe loss development			0.7				-				-				(1.4	)			(0.7	)			-				-				-				(0.4	)			(0.4	)

Total losses and LAE			139.8				71.2				40.9				144.9				396.8				125.4				57.2				46.4				176.1				405.1

Amortization of deferred acquisition costs and other underwriting expenses																			222.8																				212.8

GAAP underwriting profit (loss)																			20.8																				(13.9	)

Net investment income																			45.0																				42.1

Other income																			2.0																				2.1

Other operating expenses																			(2.7	)																			(2.3	)

Operating income before income taxes																	$		65.1																		$		28.0
																														.

Loss and LAE ratio:

Current accident year, excluding catastrophe losses			56.3	%			77.4	%			62.4	%			52.5	%			58.2	%			52.4	%			68.1	%			61.4	%			55.5	%			56.8	%

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(0.7	)%			6.3	%			(10.2	)%			(1.7	)%			(1.3	)%			-				-				-				-				-

Current accident year catastrophe losses			9.7	%			0.7	%			-				4.5	%			5.2	%			9.0	%			4.8	%			-				16.4	%			10.4	%

Prior accident year unfavorable (favorable) catastrophe loss development			0.3	%			-				-				(0.5	)%			(0.1	)%			-				-				-				(0.2	)%			(0.1	)%
Total loss and LAE ratio			65.6	%			84.4	%			52.2	%			54.8	%			62.0	%			61.4	%			72.9	%			61.4	%			71.7	%			67.1	%

Expense ratio																			34.6	%																			35.0	%

Combined ratio																			96.6	%																			102.1	%



Change in policies in force			6.5	%			1.4	%			9.6	%			4.9	%			5.7	%			6.9	%			1.9	%			12.7	%			6.4	%			6.8	%

Retention			85.8	%			83.6	%			77.6	%		N/M					84.1	%			87.3	%			85.8	%			82.2	%		N/M					86.0	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Nine Months ended September 30



	2018																				2017


		Multiple								Workers'												Multiple								Workers'
(In millions, except percentage data)		Peril				Auto				Comp				Other				Total				Peril				Auto				Comp				Other				Total


Net premiums written	$		669.1		$		265.9		$		249.4		$		826.3		$		2,010.7		$		634.6		$		249.4		$		241.7		$		771.4		$		1,897.1

Net premiums earned	$		628.2		$		249.8		$		237.5		$		788.5		$		1,904.0		$		596.6		$		234.0		$		223.1		$		729.8		$		1,783.5

Losses and LAE:

Current accident year, excluding catastrophe losses			350.6				177.0				146.4				410.2				1,084.2				323.3				159.2				138.9				396.8				1,018.2

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(3.1	)			13.2				(14.2	)			(14.0	)			(18.1	)			-				-				-				(0.1	)			(0.1	)

Current accident year catastrophe losses			63.7				2.7				-				36.5				102.9				66.5				5.3				-				70.5				142.3

Prior accident year unfavorable (favorable) catastrophe loss development			(4.7	)			-				-				(2.9	)			(7.6	)			1.2				(0.1	)			-				(2.3	)			(1.2	)

Total losses and LAE			406.5				192.9				132.2				429.8				1,161.4				391.0				164.4				138.9				464.9				1,159.2

Amortization of deferred acquisition costs and other underwriting expenses																			668.0																				639.0

GAAP underwriting profit (loss)																			74.6																				(14.7	)

Net investment income																			135.1																				123.7

Other income																			6.6																				6.0

Other operating expenses																			(8.0	)																			(6.8	)

Operating income before income taxes																	$		208.3																		$		108.2


Loss and LAE ratio:

Current accident year, excluding catastrophe losses			55.8	%			70.8	%			61.7	%			52.0	%			57.0	%			54.2	%			68.1	%			62.3	%			54.4	%			57.1	%

Prior accident year unfavorable (favorable) reserve development, excluding catastrophe losses			(0.5	)%			5.3	%			(6.0	)%			(1.8	)%			(1.0	)%			-				-				-				-				-

Current accident year catastrophe losses			10.1	%			1.1	%			-				4.7	%			5.4	%			11.1	%			2.2	%			-				9.6	%			8.0	%

Prior accident year unfavorable (favorable) catastrophe loss development			(0.7	)%			-				-				(0.4	)%			(0.4	)%			0.2	%			-				-				(0.3	)%			(0.1	)%
Total loss and LAE ratio			64.7	%			77.2	%			55.7	%			54.5	%			61.0	%			65.5	%			70.3	%			62.3	%			63.7	%			65.0	%

Expense ratio																			34.9	%																			35.6	%

Combined ratio																			95.9	%																			100.6	%



Change in policies in force			6.5	%			1.4	%			9.6	%			4.9	%			5.7	%			6.9	%			1.9	%			12.7	%			6.4	%			6.8	%

Retention			86.2	%			84.0	%			79.7	%		N/M					84.6	%			86.6	%			82.7	%			81.5	%		N/M					84.7	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING INFORMATION AND RELATED RATIOS


COMMERCIAL LINES




		Q3				Q4				Q1				Q2				Q3				Sep-YTD				Sep-YTD
(In millions, except percentage data)		2017				2017				2018				2018				2018				2017				2018


Gross premiums written	$		772.8		$		650.8		$		759.0		$		717.7		$		801.6		$		2,176.0		$		2,278.3

Net premiums written	$		680.2		$		564.9		$		671.9		$		629.6		$		709.2		$		1,897.1		$		2,010.7

Net premiums earned	$		604.0		$		616.1		$		629.0		$		634.6		$		640.4		$		1,783.5		$		1,904.0

Losses and LAE:

Current accident year, excluding catastrophe losses			343.0				349.7				353.2				358.2				372.8				1,018.2				1,084.2

Prior accident year favorable reserve development, excluding catastrophe losses			-				(9.3	)			(1.6	)			(8.0	)			(8.5	)			(0.1	)			(18.1	)

Current accident year catastrophe losses			62.5				29.7				44.6				25.1				33.2				142.3				102.9

Prior accident year favorable catastrophe loss development			(0.4	)			(0.2	)			(6.6	)			(0.3	)			(0.7	)			(1.2	)			(7.6	)

Total losses and LAE			405.1				369.9				389.6				375.0				396.8				1,159.2				1,161.4

Amortization of deferred acquisition costs and other underwriting expenses			212.8				219.3				223.1				222.1				222.8				639.0				668.0
			-
GAAP underwriting profit (loss)	$		(13.9	)	$		26.9		$		16.3		$		37.5		$		20.8		$		(14.7	)	$		74.6



Loss and LAE ratio:

Current accident year, excluding catastrophe losses			56.8	%			56.7	%			56.2	%			56.5	%			58.2	%			57.1	%			57.0	%

Prior accident year favorable reserve development, excluding catastrophe losses			-				(1.5	)%			(0.3	)%			(1.3	)%			(1.3	)%			-				(1.0	)%

Current accident year catastrophe losses			10.4	%			4.8	%			7.0	%			3.9	%			5.2	%			8.0	%			5.4	%

Prior accident year favorable catastrophe loss development			(0.1	)%			-				(1.0	)%			-				(0.1	)%			(0.1	)%			(0.4	)%

Total loss and LAE ratio			67.1	%			60.0	%			61.9	%			59.1	%			62.0	%			65.0	%			61.0	%

Expense ratio			35.0	%			35.4	%			35.3	%			34.8	%			34.6	%			35.6	%			34.9	%

Combined ratio			102.1	%			95.4	%			97.2	%			93.9	%			96.6	%			100.6	%			95.9	%



Combined ratio, excluding catastrophe losses			91.8	%			90.6	%			91.2	%			90.0	%			91.5	%			92.7	%			90.9	%

Current accident year combined ratio, excluding catastrophe losses			91.8	%			92.1	%			91.5	%			91.3	%			92.8	%			92.7	%			91.9	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

PERSONAL LINES

Three Months ended September 30



	2018																2017

(In millions, except percentage data)		Auto				Home				Other				Total				Auto				Home				Other				Total


Net premiums written	$		291.4		$		165.0		$		11.6		$		468.0		$		272.2		$		156.1		$		10.5		$		438.8

Net premiums earned	$		273.7		$		147.6		$		10.0		$		431.3		$		252.2		$		138.6		$		9.6		$		400.4

Losses and LAE:

Current accident year, excluding catastrophe losses			185.8				69.5				3.1				258.4				170.1				58.9				3.2				232.2

Prior accident year unfavorable reserve development, excluding catastrophe losses			3.0				4.0				1.5				8.5				-				-				-				-

Current accident year catastrophe losses			1.2				11.1				0.1				12.4				1.3				13.5				0.2				15.0

Prior accident year unfavorable (favorable) catastrophe loss development			(0.1	)			0.1				-				-				-				-				-				-

Total losses and LAE			189.9				84.7				4.7				279.3				171.4				72.4				3.4				247.2

Amortization of deferred acquisition costs and other underwriting expenses															123.2																112.5

GAAP underwriting profit															28.8																40.7

Net investment income															18.2																17.8

Other income															2.9																2.8

Other operating expenses															(1.7	)															(1.7	)

Operating income before income taxes													$		48.2														$		59.6


Loss and LAE ratio:

Current accident year, excluding catastrophe losses			67.9	%			47.1	%			31.0	%			59.9	%			67.5	%			42.5	%			33.3	%			58.0	%

Prior accident year unfavorable reserve development, excluding catastrophe losses			1.1	%			2.7	%			15.0	%			2.0	%			-				-				-				-

Current accident year catastrophe losses			0.4	%			7.5	%			1.0	%			2.9	%			0.5	%			9.7	%			2.1	%			3.7	%

Prior accident year unfavorable catastrophe loss development			-				0.1	%			-				-				-				-				-				-
Total loss and LAE ratio			69.4	%			57.4	%			47.0	%			64.8	%			68.0	%			52.2	%			35.4	%			61.7	%

Expense ratio															28.0	%															27.5	%

Combined ratio															92.8	%															89.2	%



Change in policies in force			2.8	%			3.3	%			13.3	%			3.3	%			4.0	%			4.0	%			(10.4	)%			3.5	%

Retention			84.5	%			83.5	%		N/M					84.0	%			84.8	%			83.6	%		N/M					84.2	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS

PERSONAL LINES

Nine Months ended September 30



	2018																2017

(In millions, except percentage data)		Auto				Home				Other				Total				Auto				Home				Other				Total


Net premiums written	$		847.1		$		451.0		$		31.3		$		1,329.4		$		781.4		$		421.1		$		28.9		$		1,231.4

Net premiums earned	$		802.0		$		436.8		$		29.6		$		1,268.4		$		735.9		$		409.0		$		28.6		$		1,173.5

Losses and LAE:

Current accident year, excluding catastrophe losses			548.4				204.7				11.3				764.4				506.8				188.1				10.5				705.4

Prior accident year unfavorable reserve development, excluding catastrophe losses			9.6				6.8				1.5				17.9				-				-				0.1				0.1

Current accident year catastrophe losses			5.5				68.1				0.5				74.1				4.9				63.4				0.4				68.7

Prior accident year unfavorable (favorable) catastrophe loss development			(0.4	)			-				0.2				(0.2	)			(0.3	)			0.2				0.1				-

Total losses and LAE			563.1				279.6				13.5				856.2				511.4				251.7				11.1				774.2

Amortization of deferred acquisition costs and other underwriting expenses															360.9																337.8

GAAP underwriting profit															51.3																61.5

Net investment income															54.7																52.3

Other income															8.7																8.5

Other operating expenses															(5.0	)															(5.2	)

Operating income before income taxes													$		109.7														$		117.1


Loss and LAE ratio:

Current accident year, excluding catastrophe losses			68.4	%			46.8	%			38.1	%			60.3	%			68.9	%			45.9	%			36.8	%			60.1	%

Prior accident year unfavorable reserve development, excluding catastrophe losses			1.2	%			1.6	%			5.1	%			1.4	%			-				-				0.3	%			-

Current accident year catastrophe losses			0.6	%			15.6	%			1.7	%			5.8	%			0.6	%			15.6	%			1.4	%			5.9	%

Prior accident year unfavorable (favorable) catastrophe loss development			-				-				0.7	%			-				-				-				0.3	%			-
Total loss and LAE ratio			70.2	%			64.0	%			45.6	%			67.5	%			69.5	%			61.5	%			38.8	%			66.0	%

Expense ratio															27.9	%															28.2	%

Combined ratio															95.4	%															94.2	%



Change in policies in force			2.8	%			3.3	%			13.3	%			3.3	%			4.0	%			4.0	%			(10.4	)%			3.5	%

Retention			85.2	%			84.1	%		N/M					84.6	%			85.4	%			83.9	%		N/M					84.7	%

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING INFORMATION AND RELATED RATIOS


PERSONAL LINES




		Q3				Q4				Q1				Q2				Q3				Sep-YTD				Sep-YTD
(In millions, except percentage data)		2017				2017				2018				2018				2018				2017				2018


Gross premiums written	$		462.0		$		438.0		$		419.6		$		489.1		$		495.1		$		1,298.7		$		1,403.8

Net premiums written	$		438.8		$		415.7		$		396.8		$		464.6		$		468.0		$		1,231.4		$		1,329.4

Net premiums earned	$		400.4		$		407.3		$		413.5		$		423.6		$		431.3		$		1,173.5		$		1,268.4

Losses and LAE:

Current accident year, excluding catastrophe losses			232.2				248.8				251.9				254.1				258.4				705.4				764.4

Prior accident year unfavorable reserve development, excluding catastrophe losses			-				9.3				1.6				7.8				8.5				0.1				17.9

Current accident year catastrophe losses			15.0				12.2				27.7				34.0				12.4				68.7				74.1

Prior accident year favorable catastrophe loss development			-				-				(0.2	)			-				-				-				(0.2	)

Total losses and LAE			247.2				270.3				281.0				295.9				279.3				774.2				856.2

Amortization of deferred acquisition costs and other underwriting expenses			112.5				114.8				117.9				119.8				123.2				337.8				360.9

GAAP underwriting profit	$		40.7		$		22.2		$		14.6		$		7.9		$		28.8		$		61.5		$		51.3



Loss and LAE ratio:

Current accident year, excluding catastrophe losses			58.0	%			61.1	%			60.8	%			60.1	%			59.9	%			60.1	%			60.3	%

Prior accident year unfavorable reserve development, excluding catastrophe losses			-				2.3	%			0.4	%			1.8	%			2.0	%			-				1.4	%

Current accident year catastrophe losses			3.7	%			3.0	%			6.7	%			8.0	%			2.9	%			5.9	%			5.8	%

Prior accident year unfavorable catastrophe loss development			-				-				-				-				-				-				-

Total loss and LAE ratio			61.7	%			66.4	%			67.9	%			69.9	%			64.8	%			66.0	%			67.5	%

Expense ratio			27.5	%			27.6	%			27.9	%			27.7	%			28.0	%			28.2	%			27.9	%

Combined ratio			89.2	%			94.0	%			95.8	%			97.6	%			92.8	%			94.2	%			95.4	%



Combined ratio, excluding catastrophe losses			85.5	%			91.0	%			89.1	%			89.6	%			89.9	%			88.3	%			89.6	%

Current accident year combined ratio, excluding catastrophe losses			85.5	%			88.7	%			88.7	%			87.8	%			87.9	%			88.3	%			88.2	%

THE HANOVER INSURANCE GROUP
NET INVESTMENT INCOME AND YIELDS



	Q3			Q4			Q1			Q2			Q3			YTD			YTD
(In millions, except yields)	2017			2017			2018			2018			2018			2017			2018

Net Investment Income
Fixed maturities	$	51.4		$	52.9		$	52.7		$	53.3		$	55.3		$	152.9		$	161.3
Limited partnerships		5.8			3.5			7.3			5.8			4.7			11.8			17.8
Equity securities		4.1			4.6			3.9			4.6			4.3			13.4			12.8
Other investments		3.7			4.1			4.5			4.5			4.7			10.7			13.7
Investment expenses		(2.4	)		(2.5	)		(2.4	)		(2.6	)		(2.6	)		(7.5	)		(7.6	)
Total	$	62.6		$	62.6		$	66.0		$	65.6		$	66.4		$	181.3		$	198.0


Pre-tax Yields
Fixed maturities		3.70	%		3.72	%		3.64	%		3.61	%		3.60	%		3.76	%		3.61	%
Total		3.83	%		3.71	%		3.84	%		3.77	%		3.68	%		3.76	%		3.76	%



Pre-tax yields represent annualized net investment income for the period divided by the monthly average invested assets, excluding accumulated changes in fair value for fixed maturities and equity securities.

THE HANOVER INSURANCE GROUP
INVESTMENT PORTFOLIO
September 30, 2018



(In millions)
												Change in			Change in
	Weighted								Net			Net			Net
	Average	Amortized		Fair		% of			Unrealized			Unrealized			Unrealized
Investment Type	Quality	Cost or Cost		Value		Total			Gain (Loss)			During Q3			YTD

Fixed maturities:
U.S. Treasury and government agencies	AAA	$	415.8	$	402.2		5.4	%	$	(13.6	)	$	(4.8	)	$	(13.8	)
Foreign government	AA		7.3		7.4		0.1	%		0.1			-			(0.2	)
Municipals:
Taxable	AA		828.6		827.5		11.2	%		(1.1	)		(6.6	)		(24.6	)
Tax-exempt	AA		59.6		58.8		0.8	%		(0.8	)		(0.4	)		(1.2	)
Corporate:
NAIC 1	A		1,506.9		1,478.8		20.0	%		(28.1	)		(3.9	)		(50.0	)
NAIC 2	BBB		1,621.5		1,590.0		21.4	%		(31.5	)		(0.4	)		(60.5	)
NAIC 3 and below	B+		301.2		305.0		4.1	%		3.8			1.9			(7.7	)
Total corporate	BBB+		3,429.6		3,373.8		45.5	%		(55.8	)		(2.4	)		(118.2	)
Asset-backed:
Residential mortgage-backed	AAA		731.8		707.1		9.5	%		(24.7	)		(7.1	)		(25.6	)
Commercial mortgage-backed	AAA		645.1		630.5		8.5	%		(14.6	)		(2.2	)		(19.3	)
Asset-backed	AA+		86.5		85.3		1.1	%		(1.2	)		(0.1	)		(1.0	)
Total fixed maturities	A+		6,204.3		6,092.6		82.1	%		(111.7	)		(23.6	)		(203.9	)
Equity securities ⁽¹⁾			574.8		574.8		7.8	%		-			-			(142.5	)
Mortgage and other loans			394.4		394.4		5.3	%		-			-			-
Other investments ⁽¹⁾			238.8		238.8		3.2	%		-			-			(3.4	)
Total investments			7,412.3		7,300.6		98.4	%		(111.7	)		(23.6	)		(349.8	)
Cash and cash equivalents			117.9		117.9		1.6	%		-			-			-
Total, excluding held-for-sale		$	7,530.2	$	7,418.5		100.0	%	$	(111.7	)	$	(23.6	)	$	(349.8	)

Investments held-for-sale		$	2,091.6	$	2,056.8		100.0	%	$	(34.8	)	$	(5.0	)	$	(33.8	)

(1) The balance of unrealized was reclassified to retained earnings, net of tax, on January 1, 2018 as a result of implementing FASB's ASU 2016-01, Recognition and Measurement of Financial Instruments. Following the implementation, changes in fair value on these investments are recorded in net income.

THE HANOVER INSURANCE GROUP
CREDIT QUALITY AND DURATION OF FIXED MATURITIES
September 30, 2018

(In millions)

CREDIT QUALITY OF FIXED MATURITIES

		Rating Agency	Amortized		Fair		% of Total			Wtd. Avg.
	NAIC Designation	Equivalent Designation	Cost		Value		Fair Value			Rating

	1	Aaa/Aa/A	$	4,253.1	$	4,170.1		68.4	%
	2	Baa		1,642.6		1,609.9		26.4	%
	3	Ba		160.7		163.3		2.7	%
	4	B		131.6		132.8		2.2	%
	5	Caa and lower		16.0		16.1		0.3	%
	6	In or near default		0.3		0.4		-
Total, excluding fixed maturities held-for-sale			$	6,204.3	$	6,092.6		100.0	%	A+

Fixed maturities held-for-sale			$	1,841.7	$	1,806.9				AA-

DURATION OF FIXED MATURITIES

			Amortized		Fair		% of Total			Wtd. Avg.
			Cost		Value		Fair Value			Duration

		0-2 Years	$	942.9	$	953.0		15.6	%
		2-4 Years		1,499.9		1,496.6		24.6	%
		4-6 Years		1,673.8		1,640.4		26.9	%
		6-8 Years		1,912.9		1,831.6		30.1	%
		8-10 Years		103.0		100.9		1.7	%
		10+ Years		71.8		70.1		1.1	%
	Total, excluding fixed maturities held-for-sale		$	6,204.3	$	6,092.6		100.0	%	4.7

	Fixed maturities held-for-sale		$	1,841.7	$	1,806.9				3.0

THE HANOVER INSURANCE GROUP
TOP 10 CORPORATE AND MUNICIPAL FIXED MATURITY HOLDINGS - CONTINUING OPERATIONS
September 30, 2018


(In millions, except percentage data)
Issuer	Amortized Cost		Fair Value		As a Percent of Invested Assets	Ratings (1)
Bank of New York Mellon	$	23.7	$	23.1	0.31%	A
Oracle Corp.		23.1		23.1	0.31%	AA-
JP Morgan Chase		22.6		21.8	0.29%	A-
AvalonBay Communities		22.1		21.1	0.28%	A-
Lockheed Martin Corp.		21.3		21.2	0.29%	BBB+
Kroger Corp.		21.3		20.9	0.28%	BBB+
Enterprise Holdings		20.8		19.9	0.27%	A-
Sempra Energy		20.7		20.0	0.27%	BBB+
KeyCorp		20.3		19.9	0.27%	BBB+
US Bancorp		20.2		19.7	0.27%	A-
Top 10 Corporate and Municipal Fixed	$	216.1	$	210.7	2.84%

(1) Represents nationally recognized rating agency sources.


THE HANOVER INSURANCE GROUP
RECONCILIATION OF OPERATING INCOME TO NET INCOME




	Three Months ended September 30															Nine Months ended September 30
	2018								2017							2018							2017
(In millions, except per share data)		$			Per Share (Diluted)					$			Per Share (Diluted)				$			Per Share (Diluted)				$			Per Share (Diluted)
OPERATING INCOME (LOSS)
Commercial Lines	$		65.1						$		28.0					$		208.3					$		108.2
Personal Lines			48.2								59.6							109.7							117.1
Other			(0.5	)							(1.4	)						(4.6	)						(7.0	)
Total			112.8								86.2							313.4							218.3

Interest expense			(11.2	)							(11.3	)						(33.9	)						(33.9	)

Operating income before income taxes			101.6		$		2.36				74.9		$	1.75				279.5		$	6.49				184.4		$	4.30

Income tax expense on operating income			(16.7	)			(0.39	)			(22.9	)		(0.54	)			(52.3	)		(1.21	)			(57.6	)		(1.34	)

Operating income after income taxes			84.9			`					52.0			1.21				227.2			5.28				126.8			2.96
Non-operating items:
Net realized gains (losses) from sales and other			(0.2	)			-				14.6			0.34				(0.1	)		-				25.0			0.58
Net change in fair value of equity securities			23.6				0.54				-			-				6.7			0.15				-			-
Net other-than-temporary impairment losses on investments recognized in earnings			(0.4	)			(0.01	)			(1.3	)		(0.03	)			(2.8	)		(0.07	)			(4.5	)		(0.11	)
Other			(1.9	)			(0.04	)			(5.5	)		(0.13	)			(1.9	)		(0.04	)			(7.3	)		(0.17	)
Income tax benefit (expense) on non-operating items			(2.0	)			(0.05	)			(0.3	)		(0.01	)			7.8			0.18				4.2			0.10
Income from continuing operations, net of taxes			104.0				2.41				59.5			1.38				236.9			5.50				144.2			3.36

Income (loss) from discontinued Chaucer business, net of taxes			(3.6	)			(0.08	)			(47.2	)		(1.10	)			30.5			0.71				(8.3	)		(0.19	)

Net loss from discontinued life business, net of taxes			-				-				(1.2	)		(0.02	)			-			-				(1.2	)		(0.03	)

NET INCOME	$		100.4		$		2.33		$		11.1		$	0.26		$		267.4		$	6.21		$		134.7		$	3.14

Non-GAAP Financial Measures

The Hanover uses non-GAAP financial measures as important measures of the Company’s operating performance, which we believe provide investors with additional information regarding management’s evaluation of our results of operations and financial performance. The Company's non-GAAP measures include operating income before interest expense and taxes, total operating income after taxes, total operating income after taxes per share, total book value per share, total book value per share excluding net unrealized gains and losses related to investments, net of tax, tangible book value per share and measures of operating income and loss and combined ratios excluding catastrophe losses (catastrophe losses as discussed here and in all other measures include catastrophe loss development) and reserve development. After-tax operating income EPS (sometimes referred to as “after-tax operating income per share”) is a non-GAAP measure. It is defined as net income (loss) excluding the after-tax impact of net realized and unrealized investment gains (losses), as well as results from discontinued operations for a period divided by the average number of diluted shares of common stock.

Operating income before interest expense and taxes is net income, excluding interest expense on debt, income taxes and net realized and unrealized investment gains and losses, which, in 2018 also included changes in the fair value of equity securities still held as a result of the implementation of a new accounting standard, because fluctuations in these gains and losses are determined by interest rates, financial markets and the timing of sales. Operating income before interest expense and taxes also excludes net gains and losses on disposals of businesses, discontinued operations, restructuring costs, extraordinary items, the cumulative effect of accounting changes and certain other items. Operating income before interest expense and taxes is the sum of the operating income from: Commercial Lines, Personal Lines, Chaucer, and Other. The Hanover believes that measures of operating income before interest expense and taxes provide investors with a valuable measure of the performance of the Company’s ongoing businesses because they highlight net income attributable to the core operations of the business.

Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized gains and losses related to fixed maturity investments, net of tax is total shareholders’ equity excluding the after-tax effect of unrealized investment gains and losses on fixed maturities divided by the number of common shares outstanding. Tangible book value per share is total shareholders' equity, excluding goodwill and intangible assets, divided by the number of common shares outstanding.

The Hanover also provides measures of operating income and loss ratios that exclude the effects of catastrophe losses. A catastrophe is a severe loss, resulting from natural or manmade events, including risks such as fire, hurricane, earthquake, windstorm, explosion, terrorism or other similar events. Each catastrophe has unique characteristics. Catastrophes are not predictable as to timing or loss amount in advance. The Hanover believes that providing certain financial metrics and trends excluding the effects of catastrophes is meaningful for investors to understand the variability of periodic earnings and loss ratios.

Prior year reserve development, which can be favorable or unfavorable, represents changes in our estimate of the costs to pay claims from prior years. We believe that a discussion of operating income excluding prior year reserve development is helpful to investors since it provides insight into both our estimate of current year accident results and changes to prior-year reserve estimates.

Operating income before and after interest expense and taxes and measures of operating income that exclude the effects of catastrophe losses or reserve development should not be construed as substitutes for net income determined in accordance with GAAP. A reconciliation of income from continuing operations to operating income before interest expense and taxes and income from continuing operations per share to operating income after taxes per share for the three and nine months ended September 30, 2018 and 2017 is set forth on page 18 of this document. The presentation of loss ratios calculated excluding the effects of reserve development and/or catastrophe losses should not be construed as a substitute for loss ratios determined in accordance with GAAP.

CORPORATE OFFICES AND

INDUSTRY RATINGS AS OF October 31, 2018

TRANSFER AGENT

PRINCIPAL SUBSIDIARIES

THE HANOVER INSURANCE GROUP, INC.

A.M.

Standard

Computershare Investor Services

440 Lincoln Street

Financial Strength Ratings

Best

& Poor's

Moody's

PO Box 505000

Worcester, MA 01653

The Hanover Insurance

Louisville, KY 40233-5000

Company

1-800-317-4454

The Hanover Insurance Company

Citizens Insurance Company

440 Lincoln Street

of America

Worcester, MA 01653

COMMON STOCK

Citizens Insurance Company of America

A.M.

Standard

808 North Highlander Way

Debt Ratings

Best

& Poor's

Moody's

Common stock of The Hanover Insurance Group is traded

Howell, MI 48843

The Hanover Insurance Group, Inc.

on the New York Stock Exchange under the symbol "THG".

Senior Debt

bbb

BBB

Baa3

Subordinated Debentures

bb+

BB+

Ba1

MARKET AND DIVIDEND INFORMATION

INQUIRIES

The following tables set forth the high and low closing

Oksana Lukasheva

sales prices of our common stock and cash dividends

Vice President

for the periods indicated:

Investor Relations

(508) 855-2063

Quarter Ended

2018

olukasheva@hanover.com

Price Range

Dividends

High

Low

Per Share

March 31

120.84

106.61

0.540

INVESTOR INFORMATION LINE

June 30

123.22

112.61

0.540

September 30

130.49

115.28

0.540

Dial 1-800-407-5222 to receive additional printed information,

fax-on-demand services or other prerecorded messages.

Please visit our internet site at http:// www.Hanover.com

Quarter Ended

2017

Price Range

Dividends

High

Low

Per Share

March 31

91.58

83.09

0.500

June 30

89.51

80.59

0.500

September 30

99.63

87.90

0.500

December 31

108.85

96.87

0.540

The Hanover Insurance Group, Inc. (THG) 8-KResults of Operations and Financial Condition