128 patents
Page 7 of 7
Utility
Call center agent performance scoring and sentiment analytics
16 Nov 20
A system and method for generating an agent behavioral analytics including extracting text-based features, sentiment-based features, and prosody-based features from tagged calls; training a machine learning behavioral model, based on the text-based features, the sentiment-based features, and the prosody-based features extracted from the tagged calls and an at least one score associated with an at least one behavioral metric of the tagged calls, to produce a trained machine learning behavioral model; extracting text-based features, sentiment-based features, and prosody-based features from an incoming call; and using the trained machine learning behavioral model to produce an at least one behavioral label for the agent in the incoming call for the at least one behavioral metric, based on the text-based features of the incoming call, the sentiment-based features of the incoming call and the prosody-based features of the incoming call.
Hila Weisman, Raanan Gonen, Rana Daoud
Filed: 12 Dec 18
Utility
Method and system for streaming a media file during a concurrent transcoding thereof
9 Nov 20
A method includes receiving from a user a request to play a media file on a media player operating on a client terminal, where the media file is coded with a first coding format incompatible with the media player.
Reuven Kandov, Tal Haguel
Filed: 22 Jan 20
Utility
Method for adaptive tuning via automated simulation and optimization
12 Oct 20
A computer implemented method and system for optimization of model parameters of at least one predictive model for detecting suspicious financial activity.
Pinchas Ben-Or, Diana Shnaider, Yoav Avneon
Filed: 10 May 17
Utility
System and method for text normalization in noisy channels
12 Oct 20
Systems and methods for text normalization in a plurality of noisy channels receive a text entry and channel origin data of the text entry; determine whether the text entry matches an in-vocabulary (IV) entry or whether the text entry is an out-of-vocabulary (OOV) entry; if the text entry is determined to have a matching IV entry, output the matching IV entry, and if the text entry is determined to be an OOV entry, implement a channel-specific error-type adapter framework based on the channel origin data, wherein the channel-specific error-type adapter framework is optimized for a specific channel from which the text entry originated; normalize the text entry using the channel-specific error-type adapter framework; and output one or more candidate normalized forms of the text entry.
Hila Weisman, Peter Izsak, Inna Achlow, Victor Shafran
Filed: 27 Dec 15
Utility
System and method for dynamic redundant call recording
12 Oct 20
A system or method for dynamic redundant call recording may include a plurality of recording devices, each recording device having a plurality of recording resources, and a resource allocator.
Efim Kolodizner, Aviv Sevillia, Uri Frieder
Filed: 5 Aug 19
Utility
System and method for automatically validating agent implementation of training material
5 Oct 20
A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.
Leon Portman, Liron Stein, Amram Amir Cohen, Alexander Grushko, Dror Eilan, Raanan Gonen, Naor Haimov
Filed: 21 Apr 20
Utility
Method and system for accessing table content in a digital image of the table
10 Aug 20
A system and method for accessing elements of a table in a digital image of the table, including: obtaining the digital image of the table; finding table elements in the digital image based on digital table properties, wherein the table elements define table cells; calculating coordinates of the table cells in the digital image based on the table elements; and accessing content of a selected table cell in the digital image using the coordinates of the selected table element.
Alexander Vaindiner, Vitaly Shelest, Semyon Kleinerman
Filed: 23 Jun 19
Utility
System and method for detecting screen connectivity monitoring application malfunctions
14 Oct 19
A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.
Alexander Vaindiner, Iftach Smith, Vadim Grinevich
Filed: 5 Mar 16