201 patents
Utility
Dynamic Communications Routing to Disparate Endpoints
18 Jan 24
The present disclosure relates generally to facilitating routing of communications.
Jeffrey Salter, Robert LoCascio
Filed: 21 Apr 23
Utility
Methods and systems for AI-based load balancing of processing resources in distributed environments
16 Jan 24
Systems and method are provided for load balancing in distributed networks.
Amit Mishra, Thorsten Ohrstrom Sandgren
Filed: 15 Mar 23
Utility
Methods and systems for dynamic load balancing of processing resources in distributed environments
16 Jan 24
Systems and method are provided for load balancing in distributed environments.
Amit Mishra, Thorsten Ohrstrom Sandgren
Filed: 15 Mar 23
Utility
Conversational bot evaluation and reinforcement using meaningful automated connection scores
16 Jan 24
Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows.
Michael Higgins, Akshay Hazare, Andrew Maurer, Matthew Dunn, George Bonev
Filed: 5 Oct 22
Utility
Dynamic user interface customization
9 Jan 24
Described are computer-based methods and apparatuses, including computer program products, for dynamic user interface customization.
Matan Barak, Amir Shub
Filed: 28 Jan 22
Utility
Smart capacity for workload routing
9 Jan 24
Systems, methods, and computer program products include smart capacity workload routing with workload modeling.
Shlomo Lahav, Leor Gruendlinger, Ofer Ron, Yehiel Cohen, Liran Shaked
Filed: 20 May 22
Utility
Systems and Methods for Augmented Communications Using Machine-readable Labels
28 Dec 23
Disclosed embodiments provide a framework for generating machine-readable labels for augmenting existing communications sessions between users and automated bot agents.
Bruce Ramsay, JR.
Filed: 27 Jun 23
Utility
Targeted Generative Ai from Merged Communication Transcripts
21 Dec 23
The present disclosure relates generally to systems, methods, instructions, and other aspects describing automated transcription and associated script generation.
Amit Mishra
Filed: 12 Jun 23
Utility
Data-driven Taxonomy for Annotation Resolution
21 Dec 23
An intent confusion evaluation engine receives conversation data corresponding to conversations between customers and agents.
Matthew Dunn, Michael Higgins
Filed: 2 May 23
Utility
Systems and Methods for External System Integration
21 Dec 23
The present disclosure relates generally to facilitating routing of communications across external systems.
Fred Clarke, Andrew Lader
Filed: 9 Jun 23
Utility
Context-aware Audio Interfacing
21 Dec 23
A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system.
Marc Hayes, Matt Fanning
Filed: 12 May 23
Utility
Ai Based Hold Messaging
14 Dec 23
The present disclosure relates generally to facilitating two-way communications.
Joel Ezell
Filed: 7 Jun 23
Utility
Bot Response Generation with Dynamically-changing Website or Native Application
30 Nov 23
Systems and methods provide a conversational website or native application.
Robert Lester, Jon Borgese, Augusto Garcia
Filed: 25 Jan 23
Utility
Request processing via rich messaging systems
21 Nov 23
Disclosed embodiments provide a framework to enable rich messaging via offline channels to obtain payments for completion of business transactions.
Marc F. Hayes, Jr.
Filed: 4 Jun 21
Utility
Systems and methods for real-time remote control of mobile applications
21 Nov 23
Systems and methods for real-time, remote-control of mobile applications are provided.
Reto Stuber, Christian Thum, Stefan Seedorf, Yossi Levin
Filed: 10 May 22
Utility
Methods and Systems for Generating Personal Virtual Agents
16 Nov 23
Systems and method are provided for generating personal virtual agents.
Amit Mishra
Filed: 11 May 23
Utility
Systems and Methods for Account Synchronization and Authentication In Multichannel Communications
16 Nov 23
Disclosed embodiments provide a framework to enable automatic identification and authentication of users to allow for multichannel communications in an authenticated state.
Marc F. Hayes, JR.
Filed: 8 May 23
Utility
Method and System for Creating a Predictive Model for Targeting Web-page to a Surfer
2 Nov 23
Systems and methods for determining predictive model types are provided.
Shlomo LAHAV, Ofer RON
Filed: 12 May 23
Utility
Methods and Systems for Presenting Specialized Content Using Campaign Metrics
2 Nov 23
A computer-implemented method of providing specialized media on a website is disclosed.
Haggai Shachar, Robert William Deichert, JR.
Filed: 11 May 23
Utility
System and Method for Dynamically Enabling Customized Web Content and Applications
26 Oct 23
Described are computer-based methods and apparatuses, including computer program products, for dynamically enabling customized web content and applications.
Asaf Lavi, Efim Dimenstein, Eli Campo
Filed: 15 Feb 23