58 patents
Page 3 of 3
Utility
Automated Check-In Techniques
23 Sep 21
An automated check-in method includes receiving a sign-in selection, displaying a user registration, capturing a photograph, receiving user information and a visited user selection, displaying a registration preview, and transmitting a notification.
Colin R. Vallance, Michael Alan Robinson, Forrest Weinberg, Sankar Nair
Filed: 8 Jul 20
Utility
Available Vehicle Parking Space Detection Using Machine Learning
23 Sep 21
A system includes a processor and a memory storing instructions that, when executed by the processor cause the system to generate a machine learning model; generate an artificial neural network; analyze an image of a parking area using a spot detection machine learning model; analyze the image of the parking area using a vehicle detection machine learning model; and classify a parking space as available when an area of intersection does not exceed a predetermined value.
Colin R. Vallance, Michael Alan Robinson, Forrest Weinberg, Sankar Nair
Filed: 26 Apr 21
Utility
Method and System for Analyzing Electronic Communications and Customer Information to Recognize and Mitigate Message-based Attacks
12 Aug 21
A computing system includes a transceiver; a processor; and a memory storing instructions that, when executed by the one or more processors, cause the computing system to receive a first message; determine a personal message feature; train a machine learning model to classify a message intent by analyzing the first message and the personal message feature; receive a second electronic message; and determine an indication of fraud.
Joseph Kessler, Andre Coetzee, Dan Verdeyen, Suresh Bellam
Filed: 26 Apr 21
Utility
Available vehicle parking space detection using machine learning
13 Jul 21
A method of parking space classification includes receiving a command, analyzing an image using spot and vehicle detection machine learning models, calculating an intersection, and classifying a spot as available when the intersection does not exceed a value.
Colin R. Vallance, Michael Alan Robinson, Forrest Weinberg, Sankar Nair
Filed: 19 Mar 20
Utility
Method and system for analyzing electronic communications and customer information to recognize and mitigate message-based attacks
13 Jul 21
A method includes receiving a message, enqueueing the message, dequeueing the message by a fraud detection service, analyzing the message using a trained machine learning model, analyzing an isolated domain name, storing the message, and causing a mitigation action.
Joseph Kessler, Andre Coetzee, Dan Verdeyen, Suresh Bellam
Filed: 1 Mar 19
Utility
Session collaborator
29 Jun 21
A method and system for establishing an electronic communication channel between an agent of a first entity and a second entity is provided, including: linking the second entity to the agent of the first entity when a trigger is sent by the second entity; providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the agent of the first entity to the second entity; and sending one or more messages over the communication channel between the agent from the first entity and the second entity.
David Ding-hua Tzau, Yang Sun
Filed: 20 Feb 20
Utility
Account Manager Virtual Assistant Using Machine Learning Techniques
8 Apr 21
A machine learning task automation method includes receiving a message, preprocessing the message to generate extracted data, analyzing the extracted data to generate classification data, analyzing the extracted data to generate information extraction; and generating and transmitting a response.
Yuxi He, Yuqing Chen, Sunrito Bhattacharya, Rajat Swaroop, Gregory Tomezak
Filed: 17 Dec 20
Utility
Account Manager Virtual Assistant Using Machine Learning Techniques
8 Apr 21
An account manager virtual assistant computing system includes a processor and a memory storing instructions that when executed cause the system to receive a message, process the message using a quote classification machine learning model, generate a response including price information, and process the message using an information extraction machine deep learning model; and transmit the response.
Yuxi He, Yuqing Chen, Sunrito Bhattacharya, Rajat Swaroop, Gregory Tomezak
Filed: 17 Dec 20
Utility
Voice Control Hub Methods and Systems
28 Jan 21
A method for application voice access and control includes receiving a handler registration, receiving an utterance, transmitting the utterance to a cloud layer, receiving an intent and an entity from the cloud layer and dispatching the intent and the entity to the handler.
Joseph Kessler, Suresh Bellam, Andre Coetzee, Dan Verdeyen
Filed: 23 Jul 19
Utility
Visual Programming Methods and Systems for Intent Dispatch
28 Jan 21
A system includes a processor, an input device, and a memory storing instructions that, when executed, cause the system to display a palette and receive a user selection of one or more actions, and store the selected actions in association with the palette in an electronic database.
Joseph Kessler, Suresh Bellam, Andre Coetzee, Dan Verdeyen
Filed: 23 Jul 19
Utility
Automated Graphical User Interface Control Methods and Systems Using Voice Commands
28 Jan 21
A system includes a processor and a memory storing instructions that, when executed by the processor, cause the system to receive an utterance, transmit the utterance to a cloud to generate an intent and an entity, receive the intent and the entity, and perform an action with respect to a graphical user interface.
Joseph Kessler, Suresh Bellam, Andre Coetzee, Dan Verdeyen
Filed: 23 Jul 19
Utility
Account manager virtual assistant using machine learning techniques
26 Jan 21
A method for machine learning-based account manager virtual assistant message processing includes receiving a message of a user, preprocessing the message to generate a normalized data set, analyzing the normalized data using a classification machine learning model, analyzing the normalized data using a deep learning machine learning model, generating a response based on the output of the first and second machine learning models, and transmitting the response to the user.
Yuxi He, Yuqing Chen, Sunrito Bhattacharya, Rajat Swaroop, Gregory Tomezak
Filed: 5 Mar 19
Utility
Available vehicle parking space dispatch
28 Sep 20
A method of parking space dispatch includes receiving commands including an instruction to locate an available parking space, enqueueing the commands in a parking space request queue, analyzing a parking area image using machine learning to identify parking spaces, dequeueing the commands, and notifying users.
Colin R. Vallance, Michael Alan Robinson, Forrest Weinberg, Sankar Nair
Filed: 18 Mar 20
Utility
Method and System for Analyzing Electronic Communications and Customer Information to Recognize and Mitigate Message-based Attacks
2 Sep 20
A method includes receiving a message, enqueueing the message, dequeueing the message by a fraud detection service, analyzing the message using a trained machine learning model, analyzing an isolated domain name, storing the message, and causing a mitigation action.
Joseph Kessler, Andre Coetzee, Dan Verdeyen, Suresh Bellam
Filed: 28 Feb 19
Utility
Account Manager Virtual Assistant Using Machine Learning Techniques
1 Jul 20
A method for machine learning-based account manager virtual assistant message processing includes receiving a message of a user, preprocessing the message to generate a normalized data set, analyzing the normalized data using a classification machine learning model, analyzing the normalized data using a deep learning machine learning model, generating a response based on the output of the first and second machine learning models, and transmitting the response to the user.
Yuxi He, Yuqing Chen, Sunrito Bhattacharya, Rajat Swaroop, Gregory Tomezak
Filed: 4 Mar 19
Utility
Session Collaborator
17 Jun 20
A method and system for establishing an electronic communication channel between an agent of a first entity and a second entity is provided, including: linking the second entity to the agent of the first entity when a trigger is sent by the second entity; providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the agent of the first entity to the second entity; and sending one or more messages over the communication channel between the agent from the first entity and the second entity.
David Ding-hua Tzau, Yang Sun
Filed: 19 Feb 20
Utility
System and Method for Automated Information Technology Services Management
15 Apr 20
A computer-implemented method includes receiving a routing request with respect to a base management node of a customer and an avatar of a customer, generating a first virtual network interface corresponding to the base management node, generating a second virtual network interface corresponding to the avatar, the first virtual network interface and the second virtual network interface communicatively coupled by a network tunnel, and providing the customer with access to the information technology resource via the network tunnel.
Jeremy Guthrie, Jason Owens
Filed: 14 Oct 18
Utility
Session collaborator
30 Mar 20
A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided.
David Ding-hua Tzau, Yang Sun
Filed: 6 May 18