24 patents
Page 2 of 2
Utility
Session collaborator
29 Jun 21
A method and system for establishing an electronic communication channel between an agent of a first entity and a second entity is provided, including: linking the second entity to the agent of the first entity when a trigger is sent by the second entity; providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the agent of the first entity to the second entity; and sending one or more messages over the communication channel between the agent from the first entity and the second entity.
David Ding-hua Tzau, Yang Sun
Filed: 20 Feb 20
Utility
Account manager virtual assistant using machine learning techniques
26 Jan 21
A method for machine learning-based account manager virtual assistant message processing includes receiving a message of a user, preprocessing the message to generate a normalized data set, analyzing the normalized data using a classification machine learning model, analyzing the normalized data using a deep learning machine learning model, generating a response based on the output of the first and second machine learning models, and transmitting the response to the user.
Yuxi He, Yuqing Chen, Sunrito Bhattacharya, Rajat Swaroop, Gregory Tomezak
Filed: 5 Mar 19
Utility
Available vehicle parking space dispatch
28 Sep 20
A method of parking space dispatch includes receiving commands including an instruction to locate an available parking space, enqueueing the commands in a parking space request queue, analyzing a parking area image using machine learning to identify parking spaces, dequeueing the commands, and notifying users.
Colin R. Vallance, Michael Alan Robinson, Forrest Weinberg, Sankar Nair
Filed: 18 Mar 20
Utility
Session collaborator
30 Mar 20
A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided.
David Ding-hua Tzau, Yang Sun
Filed: 6 May 18