381 patents
Page 13 of 20
Utility
Automated Call Queue Agent Conversation Item Selection
2 Feb 23
Agent conversation item selection is automated by a server that automatically detects speech in a call and converts that speech to text.
Nick Swerdlow
Filed: 28 Jul 21
Utility
Automatic Multi-Camera Production In Video Conferencing
2 Feb 23
A video conference system has a multi-camera setup to allow automatic switching of video feeds without intervention from a video conference host.
Samuel Lum
Filed: 25 Aug 22
Utility
Dynamic Alteration of Notification Preferences Within a Communication Platform
2 Feb 23
Methods and systems provide for dynamically altering notification preferences within a communication platform.
Shane Paul Springer
Filed: 30 Jul 21
Utility
Limiting Query Distribution Within an Agent Group Based on Skip Criteria
2 Feb 23
The number of agents to which incoming queries to a customer interaction center agent group may be distributed is limited based on skip criteria.
Yongxiang Dai, Xu Hua Li, Fengkai Zhang
Filed: 22 Aug 22
Utility
Automatic Multi-Camera Production In Video Conferencing
2 Feb 23
A video conference system has a multi-camera setup to allow automatic switching of video feeds without intervention from a video conference host.
Samuel Lum
Filed: 25 Aug 22
Utility
Future Presence Signaling for Dynamic Workspaces
2 Feb 23
The future presence of a worker in a dynamic workspace which includes resources for temporary use may be signaled to other workers.
Cynthia Eshiuan Lee, Harold David Moseley, Jeffrey William Smith
Filed: 29 Jul 21
Utility
Intelligent Prediction of Meeting Availability
2 Feb 23
Methods and systems provide for predicting meeting availability for a user.
Shane Paul Springer
Filed: 30 Jul 21
Utility
Providing Video Appearance Adjustments Within a Video Communication System
2 Feb 23
Methods and systems provide for video appearance adjustments within a video communication session.
Abhishek Balaji, Bo Ling, Juliana Park, Nitasha Walia, Jianpeng Wang, Ruizhen Wang
Filed: 31 Jul 21
Utility
User Experience Workflow Configuration
2 Feb 23
A user experience workflow may be configured based on input received for various object types selectively arranged within the user experience workflow and then bound to a destination identifier, such as a telephone number or web address.
Vi Dinh Chau
Filed: 30 Jul 21
Utility
Dynamic Low Lighting Adjustment Within a Video Communication System
2 Feb 23
Methods and systems provide for low lighting adjustments within a video communication session.
Abhishek Balaji, Bo Ling, Min Miao, Nitasha Walia, Xingguo Zhu
Filed: 31 Jul 21
Utility
Capturing and Presenting Audience Response at Scale
2 Feb 23
One example method includes receiving a plurality of responses during a time period, the plurality of responses each provided by one of a plurality of participants in a video conference hosted by a video conference provider, sampling the plurality of responses to identify a plurality of response characteristics, and then generating a consolidated response based at least in part on the plurality of response characteristics.
Brendan James Ittelson, Pankaj Prasad
Filed: 30 Jul 21
Utility
Incoming Query Distribution Using Parallel Processing
2 Feb 23
The distribution of incoming queries to a customer interaction center agent group is parallel processed amongst agents of that group to improve queue wait times.
Yongxiang Dai, Xu Hua Li, Fengkai Zhang
Filed: 30 Jul 21
Utility
Automatic Spotlight in Video Conferencing
2 Feb 23
Automatic spotlighting of participant video feeds in a video conference are based on one or more triggers detected in the participant video feeds.
Samuel Lum
Filed: 30 Jul 21
Utility
Automatic Multi-Camera Production In Video Conferencing
2 Feb 23
A video conference system has a multi-camera setup to allow automatic switching of video feeds without intervention from a video conference host.
Samuel Lum
Filed: 30 Jul 21
Utility
Automated Recording Highlights for Conferences
2 Feb 23
A transcript of a conference (e.g., a video conference, an audio conference, or a telephone call with two or more participants) is processed to extract a conference summary.
Tao Huang, Xiaoli Song, Hui Wen, Melinda Min Xiao-Devins, Ran Yan, Fangyi Zhao
Filed: 10 Oct 22
Utility
Content-Aware Device Selection for Modifying Content Elements in Digital Collaboration Spaces
2 Feb 23
Content-aware device selection is performed for modifying content elements in digital collaboration spaces.
Cynthia Eshiuan Lee, Jeffrey William Smith, Jordan Thiel
Filed: 29 Jul 21
Utility
Message-Based Interactive Voice Response Menu Reconnection
2 Feb 23
Message-based interactive voice response (IVR) menu reconnection is used to reconnect a calling device to a destination at a specific node of a call path after the calling device disconnects from a call with the destination.
Vi Dinh Chau
Filed: 3 Jun 22
Utility
Call Volume Prediction
2 Feb 23
A sequence of call volume measurements is accessed, where each of the call volume measurements is associated with respective metadata.
Davide Giovanardi, Andrew Miller-Smith
Filed: 30 Jul 21
Utility
Data Aggregation For User Interaction Enhancement
2 Feb 23
A contact center system correlates one or more past user interactions to a current user interaction with the contact center system.
Xu Hua Li
Filed: 30 Jul 21
Utility
Reservation-Based Resource Configuration for Dynamic Workspaces
2 Feb 23
Reservations of resources within a dynamic workspace are made and facilitated including by pushing configurations specific to a worker for whom a reservation is made to the resource for a limited time period for the reservation.
Cynthia Eshiuan Lee, Harold David Moseley, Jeffrey William Smith
Filed: 29 Jul 21