381 patents
Page 6 of 20
Utility
Motion-Based Frame Rate Adjustment For Network-Connected Conference Participants
31 Aug 23
During a conference, a first video stream is obtained from a first participant device connected to a local area network and a second video stream is obtained from a second participant device connected to the local area network.
Chi-chian Yu
Filed: 31 Jan 22
Utility
Unread Landing Page
31 Aug 23
A system is disclosed, where a non-transitory computer-readable medium including a communications interface and a processor, communicatively coupled to the non-transitory computer-readable medium and the communications interface.
Ganna Isayeva, Youjin Jang, Sharvari Nerurkar, Archil Vardidze
Filed: 31 Jan 22
Utility
Restricting Media Access By Contact Center Agents During A User Verification Process
17 Aug 23
A contact center server enables a contact center engagement between a device of a contact center agent and a device of a contact center user.
Jiawei Chen, Peng Su
Filed: 13 Feb 22
Utility
Facial Expression Identification and Retargeting to an Avatar
17 Aug 23
Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for training machine learning network to generate facial expression for rendering an avatar within a video communication platform representing a video conference participant.
Wenyu Chen, Chichen Fu, Qiang Li, Wenchong Lin, Bo Ling, Gengdai Liu
Filed: 17 Mar 22
Utility
Dynamic Note Generation In Communication Sessions
17 Aug 23
A note is dynamically generated with captured content from a communication session.
Thanh Le Nguyen, Shane Paul Springer
Filed: 25 Apr 23
Utility
Removing Virtual Machine Identifiers From Packets
10 Aug 23
A server, includes a virtual machine identifier assigning section to assign an identifier of a virtual machine operating on the server; and a network interface to transmit a packet including a Layer 2 header information which includes the identifier of the virtual machine and a first packet field for a VLAN-Tag, wherein the network, interface transmits the packet to a packet encapsulate section which encapsulates a second packet field including the Layer 2 header information with a virtual network identifier representing a virtual network to which the virtual machine belongs.
Atsushi Iwata, Akio Iijima
Filed: 21 Apr 23
Utility
Communicating With Participants In Breakout Rooms
10 Aug 23
A meeting host or moderator can control communications among participants in virtual breakout rooms without requiring the host to join a breakout room as a participant.
Nick Swerdlow
Filed: 19 Apr 23
Utility
Limiting Query Distribution Within An Agent Group
10 Aug 23
The distribution of incoming queries to a customer interaction center agent group is parallel processed amongst agents of that group to improve queue wait times.
Yongxiang Dai, Xu Hua Li, Fengkai Zhang
Filed: 6 Apr 23
Utility
Webinar Watch-party
3 Aug 23
Systems and methods for providing a webinar watch-party are provided herein.
Kathleen Lucille ADAMS, Annika Elias, Pankaj Kumar Prasad
Filed: 31 Jan 22
Utility
Sidebars for Virtual Meetings
3 Aug 23
Systems and methods for providing sidebars during virtual meetings are provided herein.
Alex WAIBEL
Filed: 31 Jan 22
Utility
Schedule a Meeting from a Chat Channel
3 Aug 23
A system is disclosed, with a non-transitory computer-readable medium; a communications interface; and a processor communicatively coupled to the non-transitory computer-readable medium and the communication interface, the processor configured to execute processor executable instructions stored in the non-transitory computer-readable medium.
Cecile Boucheron, Ganna Isayeva, Minzhe Jiang, Youjin Jang, Sharvari Nerurkar, Archil Vardidze
Filed: 30 Aug 22
Utility
Audio Capture Device Selection
3 Aug 23
A microphone of a primary client device is used to capture audio for a remote conference participant.
Chi-chian Yu
Filed: 10 Apr 23
Utility
Bridging Video Conference Connections
3 Aug 23
One example method bridging video conference connections includes joining, using a client device, a video conference using a first network interface, the video conference including a plurality of participants; determining a need for a second network interface; connecting to the video conference using the second network interface simultaneously with the first network interface; assigning a first multimedia stream to the first network interface and a second multimedia stream to the second network interface; and using the first and second network interfaces to transmit or receive the first and second multimedia streams.
Brandon ROPER
Filed: 28 Jan 22
Utility
Preventing Content Capture Within a Communication Session
3 Aug 23
Methods and systems provide for preventing content capture within a communication session.
Shane Paul Springer
Filed: 31 Jan 22
Utility
Increasing Quality Associated With An Audio Output During A Video Conference
3 Aug 23
A client application associated with a communications system may connect to a video conference.
Chi-chian Yu
Filed: 31 Jan 22
Utility
Real Time Troubleshooting for Video Conferences
3 Aug 23
One example method includes receiving, at a client, a plurality of real time performance measures associated with a currently-active video conference executing in a video conference application, determining, at the client, based on one or more of the plurality of real time performance measures or a user input, the presence of a fault associated with the currently-active video conference, determining, at the client, a plurality of potential causes of the fault based at least in part on the plurality of real time performance measures, providing, at the client, a notification of the presence of the fault to the user; and generating, at the client, a suggested action to alleviate the fault in real time, the suggested action based at least in part on the plurality of potential causes of the fault.
Shania Asadipour, Xingzhi Luo
Filed: 31 Jan 22
Utility
Video Messaging
3 Aug 23
A system is disclosed, the system including a non-transitory computer-readable medium, a communications interface, and a processor.
Cecile Boucheron, Ganna Isayeva, Youjin Jang, Sharvari Nerurkar, Archil Vardidze
Filed: 31 Jan 22
Utility
Concurrent Region Of Interest-Based Video Stream Capture At Normalized Resolutions
3 Aug 23
A video capture device within a physical space captures an initial video stream of first and second conference participants within the physical space.
Chi-chian Yu
Filed: 31 Jan 22
Utility
Mapping A Universal Contact Center Service Access Point To A Service Access Point Specific To A Determined Modality
3 Aug 23
A universal contact center service access point is mapped to a service access point specific to a determined modality to establish a connection between a user device and a contact center operator device and associated with that modality.
Jin Li, Xu Hua Li
Filed: 28 Jan 22
Utility
Collaborative Virtual Waiting Room
3 Aug 23
A request for a contact center agent interaction is received from a user device associated with a user.
Vi Dinh Chau, Jin Li, Xu Hua Li
Filed: 7 Mar 23