178 patents
Page 7 of 9
Utility
Automatic spotlight in video conferencing
17 Jan 23
Automatic spotlighting of participant video feeds in a video conference are based on one or more triggers detected in the participant video feeds.
Samuel Lum
Filed: 30 Jul 21
Utility
Systems and methods for immersive scenes
17 Jan 23
One example system for displaying immersive scenes includes a processor and at least one memory device.
Lin Han, Nitasha Walia
Filed: 16 Apr 21
Utility
Sentiment-based prioritization of contact center engagements
17 Jan 23
A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user.
Jin Li, Xu Hua Li
Filed: 31 Jan 22
Utility
Region of interest-based resolution normalization
3 Jan 23
Normalized resolutions are determined for first and second regions of interest of an initial video stream captured by a video capture device located within a physical space.
Chi-chian Yu
Filed: 31 Jan 22
Utility
Taking a break after seamless transition between network conferences
27 Dec 22
Methods and apparatus for taking a break after seamless transition between network conferences.
Patrick John Jensen
Filed: 17 Jun 21
Utility
Video voicemail recording system
27 Dec 22
A video voicemail recording system enables a caller to leave a conventional audio voicemail message over the telephony connection used for routing a call or to leave a message of a different communication modality using a client application at the calling device.
Vi Dinh Chau
Filed: 28 Apr 21
Utility
Extensible user experience framework
29 Nov 22
An extensible user experience framework includes outputting a graphical user interface (GUI) including a persistent panel for displaying alerts of real-time communications and presenting single-click options for users to select to initiate actions in response to those alerts.
Omar Amin, Yang He, Saravanakumar Venkatasubramanian Tiruthani
Filed: 28 Apr 21
Utility
Methods and apparatus for enhancing group sound reactions during a networked conference
15 Nov 22
Enhancing group sound during a networked conference is disclosed.
Qiyong Liu, Oded Gal, Lin Han
Filed: 30 Sep 20
Utility
Audio conference participant identification
1 Nov 22
Audio conference participant identification is performed to identify audio-only participants and display information indicative of their identities within user interfaces of conferences.
Kameswar Rao Ati
Filed: 27 Jul 21
Utility
Call recording authentication
25 Oct 22
Audio qualities of a call and of a call recording are identified and compared to authenticate the call recording as a true representation of the call.
Walter F. C. Anderson, Vi Dinh Chau
Filed: 28 Apr 21
Utility
Elevating a telephone call to a virtual meeting
18 Oct 22
A telephone call is elevated to a virtual meeting while maintaining the telephone call as an audio channel of the virtual meeting for an audio-only caller.
Brendan James Ittelson
Filed: 28 Jan 21
Utility
Callback limitations for shared voicemail inbox items
18 Oct 22
A shared VM received from a telephone number is associated with a shared VM inbox that is accessible to a group of users including a first user and a second user.
Nick Swerdlow
Filed: 10 Sep 21
Utility
Dynamic virtual background selection for video communications
18 Oct 22
Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for providing video communications with dynamic virtual backgrounds within a communication platform.
Shane Paul Springer, Ryan Weddle, Servio Lee, Irina Cohen
Filed: 30 Apr 21
Utility
Intelligent configuration of personal endpoint devices
11 Oct 22
Methods, systems, and apparatus, including computer programs encoded on computer storage media provide for the intelligent configuration of personal endpoint devices for video communication.
Shane Paul Springer
Filed: 30 Jan 21
Utility
Automated recording highlights for conferences
11 Oct 22
A transcript of a conference (e.g., a video conference, an audio conference, or a telephone call with two or more participants) is processed to extract a conference summary.
Tao Huang, Xiaoli Song, Hui Wen, Melinda Min Xiao-Devins, Ran Yan, Fangyi Zhao
Filed: 30 Apr 21
Utility
Moderator controls for breakout rooms
4 Oct 22
A meeting host or moderator can control communications among participants in virtual breakout rooms without requiring the host to join a breakout room as a participant.
Nick Swerdlow
Filed: 28 Oct 21
Utility
Collaborative virtual waiting room
20 Sep 22
A request for a contact center agent interaction is received from a user device associated with a user.
Vi Dinh Chau, Jin Li, Xu Hua Li
Filed: 31 Jan 22
Utility
Controlled incoming query distribution based on skip criteria
13 Sep 22
The number of agents to which incoming queries to a customer interaction center agent group may be distributed is limited based on skip criteria.
Yongxiang Dai, Xu Hua Li, Kaifeng Zhang
Filed: 30 Jul 21
Utility
Self-select sub-meetings in videoconferencing
13 Sep 22
One disclosed example method includes a video conference provider establishing a main meeting of a video conference and multiple associated sub-meetings at the request of a host client device associated with a host of the meeting.
Lin Han, Nitasha Walia
Filed: 22 Apr 21
Utility
View layout configuration for increasing eye contact in video communications
13 Sep 22
Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for providing an active pane within a communication platform.
Gregory Wright
Filed: 9 Jun 21