48 patents
Page 3 of 3
Utility
Using automatically collected device problem information to route and guide users' requests
7 Dec 20
A system and method for providing assistance to a customer of a computing device.
George Huang, Dwight Sing Huang
Filed: 17 May 18
Utility
System and Method for Identifying Best Location for 5G In-residence Router Location
4 Nov 20
Disclosed are devices and methods for displaying optimal locations for telecommunications equipment.
Dan Kikinis, George Huang
Filed: 19 Jul 20
Utility
Enhanced Data Analytics for Actionable Improvements Based on Data Collected In Wireless and Streaming Data Networks
28 Oct 20
A method for wireless communication, including: analyze handover events, during a period of time, associated with one or more mobile devices in an area having mobile device coverage provided by a plurality of cells, the one or more mobile devices in wireless communication with one or more cells of the plurality of cells determining mobile device coverage pattern information including one or both of: a pattern of traffic in the area, and a pattern of network load for the area, wherein the mobile device coverage pattern information is determined based at least in part on one or more items of contextual information; and determine one or more locations, in the area, associated with a drop rate higher than a threshold drop rate based at least in part on the determined pattern information.
George Huang, Dan Kikinis, Alejandro Magana
Filed: 22 Apr 20
Utility
Enhanced System and Method for Fully Automated Reverse Logistics Platform
23 Sep 20
Disclosed are systems, methods, and computer-readable media for inspecting mobile devices.
George Huang
Filed: 10 Jun 20
Utility
Enhanced Automatic Cosmetic Grading
29 Jul 20
A method for automatically inspecting and grading a device includes generating an artificial intelligence (AI) grading model based on a plurality of grade criteria associated with a plurality of models of devices.
Jisheng Li, George Huang
Filed: 27 Jan 20
Utility
Enhanced Mobileq for Ios and Android
29 Jul 20
A method for configuring a set of one or more computing devices, includes generating, for a computing device of the set of one or more computing devices, a job profile based at least in part on a master profile, the master profile being generated based at least in part on configuration information common to a model of the computing device and job specific input including configuration information specific to the computing device of the set of one or more computing devices.
Jisheng Li, George Huang
Filed: 27 Jan 20
Utility
System and method for identifying best location for 5G in-residence router location
20 Jul 20
Disclosed are devices and methods for displaying optimal locations for telecommunications equipment.
Dan Kikinis, George Huang
Filed: 12 Dec 18
Utility
Enhanced system and method for fully automated reverse logistics platform
6 Jul 20
Disclosed are systems, methods, and computer-readable media for inspecting mobile devices.
George Huang
Filed: 23 Apr 19