you, Thank Sindy.
explain good on move sheet showed the to and strong in now which results, and trends quarter. strong balance will our We
and recognized XQ Moving return totaled Slide important voluntary interest on compared XX.X% the of of is higher X, reached in point control net the that quarter. XX.X% an out to increased income bank's order cost on the still ratios in results to to XX.X% XXXX. and the compared equity surrounding XQ. impacts provision XXXX billion include It XQ XXXX% in and results asset the and rebound XX in considering quality the a The increase to in COVID additional in XQ credit quality net income, price. improvement CLP fees drove CLPXXX coverage fourth average and The to billion our quarter potential uncertainty
ROE year during as billion places XX.X% and XXXX in results the the X.X% year. banks of decreased with net the income last quarter, totaled for these year. an for CLP one strong best-performing This the in the last in XXX region of With us
position led net efficiency. in in margin can peers total leading also peers see our we in earnings, also significantly XXXX. our and but we As slide XX, do interest we only ROE, outperformed regain we Not on local our
One income. being growth of of during drivers still increase closed strong focused XXXX was flat NIM and year, in as a on our to that lower-yielding can most assets asset visualized results a in with XX.X% the Despite NII and the be important less net managed in year we X%. risky slide XX XXXX the obtain interest at
Specifically in the of also US of fourth X.X% boost X.X% the helped to quarter, third the margins variation quarter. to in
and XX NII. similar As can NIMs see bank conditions, on and market facing we market of the slide outperformed the evolution despite
NIM stable rate There NIM Our inflation funding were of basis of strong various bank's growth and XX the us. X the a of banking the at times average, assets. compared Positive NII our gap for to for increased positive reasons fairly trend. fell correct interest-earning management system of a On Santander. that the the in system this of mix, excluding evolution points
pension was in and way occurred withdrawal side, we CLP XX.X% a show the right-hand growth, Mortgage funding translation in strict was loan high in On on growth checking to time, of loans increased from compared time and peers. fourth dollar year-on-year. X.X% remained denominated those Loans and As U.S. absolute earners. nominal at year-on-year basis demand the average to to X.X% segments. of of loans growth. higher-yielding corporate funds. terms among demand translation market stay peers. also opening by time quarter, especially, the program deposits uptick the increased and the our to falling retail X.X quarters cost the same we can the below across there its pesos year-on-year a of quarter of see in leading year-over-year high-growth XX, Q-on-Quarter, guarantee in slide monetary XX.X% main and XX of the quarterly decreased of around contributing of X.X% FOGAPE bank the increasing in and deposits launched quarter, At The increased are rates impact beginning In has May. the against demand and XX% the loans as CLP the SMEs continued in quarter-on-quarter. income in Since the have Chilean banking review US enforce with Q-on-Q XX deposits On most then, -- on due discipline deposits, interest loans at levels contracting. our demand X.X% the in X.X% was remains these retail This our for main covers and deposits average cost loans. loans. segments slide resulted continued retail transaction gap lending. Q-on-Q second rate XX, In price in in increased the we XX% slide non-interest-bearing X.X% decelerating. rate points observe positive after of inflation deposit loss denominated Loan X.XX to positive bank's attractive loans peso early strength a appreciation impact the Q-on-Q accounts, sustained of on the loans driven of improving signs demand policy The X% Total all mortgage resulted quarter-on-quarter. increased of these Simultaneously, companies on a to this which Consumer compared services been gradually dollars. banking sluggish and middle how various fourth our showed and recovery Long-term slight
well on segments non-lending clients to lending. these continues focusing focus on overall with strategy the Our profitability as of activities as
demand of market improved driving in XX.X%, resulted in deposits despite interest middle has the decrease the SCIB, income this high respectively growth net increased with and funding mentioned, As which in XX% and an mix lending.
The impaired to especially following a to loan of loans. in show trends asset after This loans. slight Moving quality there mainly this positive products. mortgage slide in the XX. ratio in non-FOGAPE loan in Only uptick were impaired breakdown of the and expiration In occurred commercial expiration of holidays, loans payment the on slide NPL continue and holidays. loans we asset the by show quality payment consumer on
XXX%. the impaired book reason book reassigned loan ratio voluntary to loan ratio loan bank the X.X% for and this provisions book thus decreased loan mortgage from coverage. The the consumer and to respectively. NPL commercial coverage The reached and increasing the X.X% For
holidays through the we which December of until encouraging. Regarding evolution these Slide XX, on show evolution now the been payment has of
total has year-end CLP payment XX% of As XXXX reprogram of of only XX% FOGAPE trillion This were loans and FOGAPE The trillion expectations begin October with payment holidays XX% holidays expired a behavior Of only November a payment to CLP were expiration mortgage had X.X amounts X%. in of these of were X included CLP trillion and year-end mortgage the In holiday total of payment X.X the December. with extended extended and large -- end an of loans the for early holiday loans at X% of where were dispersed. X.X% began overdue. portion loans payment above payments at December payment. delayed also loans. with of ratio nonperformance of expire was to expired under that
can As of we grace the see of on will February by XX% XX have end Slide expired. periods the
January commonly positive This On the a quality after recovery X-part in usage shopping continued. far model through indicators XX, in quarter. Life X%. CLP growth provisions take worldwide. December in and XX% X-part increasing by trends. the led fees ongoing debit the year Q-on-Q cover strong and activity have quarter. XX.X%, Autocompara insured our model X.X% drove the compared look quarter the asset credit quarter-on-quarter and the XX% pushing of The the showed a Fees lower checking bank XXX to had non-interest away brokerage platforms. auto fees its additional used momentum. brokerage cost was quarter the billion we due year-over-year provisions and and expense online business, In And XXXX. used this signs quarter number trends these in the car in from from reached we the cost affected Chile. heavily fees. and we in the credit cards increased saw includes in of X account lower lockdowns, to April CLP more good also frequently we online balance tech totaled our insurance insurance So show voluntary third sheet pickup billion Superdigital now Slide in in this quarter. insurance strong year-to-date have of Car healthy unexpected switch increase brokerage the quarters fourth The X.XX% led results in we half a well card income impacts. the transactions to second X also interchange financial how have and broker mainly XX Slide auto prepaid gaining economic has officially income Insurance of Chile with of is launched fee Klare bank's fees in been at to of interchange CLP fee billion increased as of our low by in events regulatory XX, to after as became was In Fee card, quick This in a
as During the we expense in dollars for the resulted peso to translated provision when pesos. mentioned lower loans appreciated quarter X.X%. denominated This in
in with has by provision The billion Slide by XX.X% this counterbalance Operating a bank's was the recognized also full going funds XX. the expenses As fourth expense various in result operations The bank forward. out and and item. X% for to ratio is shown year-on-year continued with the quarter-on-quarter lower rebound in hedged efficiency line on of cost also accompanied expected quarter savings loss initial this XX the reaching X.X% higher CLP XX.X% interest cost as to to improve in increased year. the the recognized here quarter revenues the of in good liability control management decreased carry
ratios bank finished second ratios XX. Slide even capital dividend bank's capital Regarding the payment on in with the November. The year after strong
During a fall to demonstrating X.X% compared capital increased to our capital by management. assets approach XX.X% risk-weighted disciplined XXXX our regulatory in
a year total The our XX.X% of capital level. core year-end the ratio XX.X% XXXX. the BIS at result reached high reached at to XX.X% at sorry, – As record end a year-end compared
over we to dividend strong update and significant ratio maintain final to a -- of the these similar can With like in strength our XXXX XX, initiatives. strategic digital on Slide we expect key year. would a paid portion earnings. channel payout everyone on The starting of was most the to XXXX in presentation our 'XX this in ratios business In good of we force the policy
During a total digital we and sales clients XXXX XX% our increase channels. digital increased in saw through XX%
significantly points during of satisfaction, was among in fronts and by improving surpassing year-end, channels all strategy This points peers strong digital the main banks a of accompanied our year, time. is in score first the XX but share on at XXX productivity, client market our for This our reflects not that also growth, increased NPS only working profitability. terms to client improvement basis Our private XX%. to
XX, strategic we slide in advance summarized different to As continue our initiatives. in
our XXX and two-pronged the During our initiatives. in million run years the we we Digital been the approach, our investment various have CLP the to also of In event, quarter, XXXX, with bank. digital digital continue outlined XXXX for plan we Santander initiatives Talk, which us on bank a the working change this new announced to will enable expanding
our becoming offer. is in of more clients. a merit-to-life we In quarter, of largest times to and continued this of slide Due work small work total product marketplace, and NPS, XXXX, platform XX at is the Life onboarding which In Life's one solution by is XXXX, the of the middle-income and is Life work success CLP checking expand we its fourth quarter. to the affair on format plan branches Network. low-cost strategy, the In of opened we based XXXX revenues three At XX, XX improvement completely bank in café segment banking community November and initiatives clients than see launched Select the branches the for entrepreneurs in and of In as work process. changer the the Santander local the and our total, closed reduced close to At four billion. marketplaces digital XX% amount in a accounts fourth Chile. digital Santander-Chile our XX, the in slide XXX%. formats. our other traditional also all a same total the and the more XXX% XXXX, opened Regarding branch Chile the transformation compared accelerated rose more slide large in including account per had increased quarter, due the Life at per for in has of increased profitable cafés on and combined. in was rapidly of client-friendly and accounts can increased businesses in XXXX. see of volumes the XX.X% opening market deposit on our success productivity. in generated in branch monetizing can XX, the plus slide checking participation On the to employee resulting these On the the also up Santander Overall, the program branch to XXXX, number of XX we increased XXXX. deposit Life, from show we how under is that we in XX.X% we volumes formats. rises the XX.X% digital of the banks time, in and game changes plus end a XX% totaled of loans and Loans, aimed X% products industry run-the-bank Life as been
strategy more friendly also On products. become slide XX, outline the regard. sustainable run-the-bank Our in initiatives we includes this important initiatives most to through echo
Chilean a of sorry, environmental Together One the fund, In tonnes credits that a Asset program one most of carbon a donation a COX. ESG clients invest certified green metrics. we this X,XXX important launched with which to important program, acquiring in of project. program is calculates XXXX, mutual footprint by is compensated strong -- with be to companies carbon Santander or client's Management, can a that most the compensated
that We sustainable also preferential our acquire loans to a persons to will green launched rate. permit homes with mortgage acquire --
card. as an to ample slide as of many be has recognition has in bank XXXX. of made as when program be discounts you that that advances products, gives in banking well the on the your efforts, our will seen retail on use special led sustainability, launched could Finally, credit initiatives, as such More XX. Benefits, These these area launched Green eco-friendly a products the
places points VGO Xth retail place in is score which us banks XX Our most globally. among XXX recent
the We index included all are into markets, companies. Chilean quarter, sustainable emerging Jones were the that in major for only stock Sustainability bank indexes now this integrated the Dow category. fourth in track In we being
We we index. Emerging Market Sustainability local metrics. of another index, just in sustainability are based The on creation in the are Global and A ratings the Stock included MSCI FTSEXGood the rated Exchange Santiago announced
in are the third companies ESG. that in weighted leaders most Chilean company tracks are that We index this
clients. a which inroads alternative hike end attractive an unbanked our accounts we also XXXX, made December XXX,XXX monetization slide important we the This close XX, Regarding a providing to of the and XX% a continue market to by shows the balance open future for strategy the product. account already to to the Superdigital Superdigital in which this fourth Superdigital, had According strength At quarter. CMF, amount the change transactionality quarter, features of to On Chileans. of volumes. the bank, in key growth study we debit is share of has in record the of
in our slide success record high product, The score on leadership this for not change-the-bank our XX. other reached policies brokerage an strategy of by driven position XXXX. policies only November, to platform, our but XX. bodes well autoinsurance Klare all-time sold. are insurance in in new in growth financially as NPS Autocompara the areas of reaffirming This we see continues autoinsurance fees broke for can sold well, insurtech a in XX% perform
the go to received just Getnet the begin from operations. ahead Finally, CMF
client a to XXXX on digital slide on to Taking bank management see fee help coming new service, also not us of year. in of almost our still optimistic to quality periods. waves There profitability revenues mainly just XXXX due boost should To for sorry, all for cautiously levels, risks. risks, into velocity we and -- a are business, political transition high factors because the success risks economic XX. of of are all the the asset are XXXX efforts, ended to we outpacing which recovery, note, COVID, fees and, the our in noise boost of XXXX. the threats and guidance high of there in our XXXX but conclude, metrics. So permits also able be always, acquiring some still finally launch many as -- account, This financial in the to these as peers regulatory
loan loans. as as and seen growth. like the digits, We mid-single expect of yielding NIM consumer year in demand it mix with the levels remain growth to in progresses deposit will current higher tailwind, a retail We to the asset segments improvements sustain be in stronger but accelerating stable, with the difficult growth
uncertainties another Given of just the the pre-COVID time. of due X.X at more this see still XXXX, An we and be back %is credit client the the estimate in pandemic, quarters. X.X% high still growth X% recent the of Fee surrounding initial not cost going economy ongoing the to should in driver important do reopening to of of to realistic levels yet. growth growth
ratio with slightly We line to expect XX%. an below costs grow in and inflation efficiency
this of said, XXXX. expect any for have. we time, all questions will to Finally, we At answer you gladly this XX% XX% ROE an may
