SRT - Earnings call transcript Q3 2020

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Operator

Good afternoon, everyone, and thank you for participating in today’s conference call to discuss Startek’s financial results for the Third Quarter Ended September 30, 2020.

Joining us today are Startek’s Chairman and CEO, Aparup Sengupta; and the Company’s CFO, Ramesh Kamath; and the Company’s President, Rajiv Ahuja.

Following their remarks, we’ll open the call for your questions.

Before we continue, we would like to remind all participants that the discussion today may contain certain statements, which are forward-looking in nature, pursuant to the safe harbor provisions of the federal securities laws. These statements are based on information currently available to us and are subject to various risks and uncertainties that could cause actual results to differ materially. uncertainties. listening XX-K call for posted of risks those latest review a all these and XX-Q on and advises to to this the summary Startek its website update Startek any does the not responsibility forward-looking undertake statements. to Furthermore, measures. some the today discussion include non-GAAP may Regulation Company has with to amounts reconciled the measurements. GAAP-based closest G, accordance these back In the The Investors website. the section be in earnings the found can of reconciliations release the in the section webcast available would the replay today’s everyone like I www.Startek.com. be Investors to call at via website that the of remind Company’s will of

Now, Startek’s I CEO, Sir, would over like to turn proceed. Executive Aparup the call please to Global Chairman and Sengupta.

Aparup Sengupta

Good Rose. you, joining. thank afternoon, Thank you all for everyone, and

third financial on the from sequential generated We’ve in the driven growth During and metrics. to significant improvements year-over-year operational we a the all across And efficiency. make quarterly recovery we key progress further quarter, bottom continued pandemic improve line. our

are of client months for is omnichannel be the seamless experiences currently competitive we model. our facilitate StarCloud digital already since difficult but our our global Rajiv within our our the and of through initiative, campuses. within enabled digital our healthcare, technology, geographies. all we using near-full high our market. remotely absenteeism on work model verticals more financial we Our active as later costs. I’m go With This dedication our not our this either decreased. the programs have in we operating our our is scope over services our team’s growth has innovation-led team navigating the and solutions of and strength allowed telecom, become in to StarCloud hybrid launch pre-COVID And expand proud relative In one on remote hard persevering hybrid well implemented and team now safety carefully working you our agility delivery or and programs, also at a long-term additional customer with demand has work and well prompted our XX% in ridesharing as new in us advantage to have more our as period quality of across demonstrated to as from our vision team their remote client improving managing e-commerce, operational services, will of Robust leverage well fully only health us this and banking for optimization workforce delivery how have work. great extremely to levels, performance. world, These and for Around has platform efficiency and to base. improvements digital the training clients our offerings. as call market give food context the some have key evolving as for the core while model,

on continuing footprint clients digital highly our verticals, and We as enabled our within these are focused deepening and and adaptive to core serve technology to prospects. an partner other and

maintain to made position we financial momentum. progress our this quarter, in are and have strong the we With operational

to as continue of and we foundation Our strategy. to placed business strategic stages preparing pandemic, position challenging clients. allow we have resilient our most innovative has will proven an growth The our our of and impacts the us even long-term are our the next for to services improving partner the evolving

Ramesh? our to to over the financial I Startek’s the Ramesh turn Before the to you quarter. CFO, take call results third like now commenting would further, for Kamath, through

Ramesh Kamath

the reflects Gross year-over-year. period. increased million down our last many from sequential of On X.X% from right $XXX.X The into Net Thank in revenue and currency which increase Aparup. $XX.X our $XXX.X was three two prior in Jumping two. profit for from our quarter from two results. quarter $XX.X is down constant million, pandemic-related a year. was quarter revenue XX% quarter increase net geographies basis, million XX% recovery and to you, quarter up from communication lockdowns of a by the compared $XX.X Gross in year $XX.X compared million, the slightly million improvement. XX.X% our higher quarter costs offset margin is general XX.X% administrative $XX.X from productivity and The year-ago our result expenses the outsourcing, quarter year-ago to XX.X% partly technology-driven two in contract decline million and pandemic the from and increase compared to line, profit Similar quarter. top and recruitment expenses, two margin million for recovery lower in continued travel in was year-over-year and a quarter reflects gross and and to the impacts. quarter. Selling, were

$X.XX a share, a revenue, quarter, up Adjusted implemented to $X.X [Technical attributable per Difficulty] and of quarter, the and XX.X% cost the two, XX% XX.X% compared over improved last quarter quarter, quarter or or from year-ago reductions percentage have and $X.X nearly loss for loss last in X.X% to sustained Startek year-ago share XX% the EBITDA $XX.X of last compared year-ago benefits to million loss compared the share SG&A net was quarter. a million XX we per a $X.X in in million or of As to months. quarter of the quarter. per $X.XX million, for reflecting income increased to the Net the shareholders

of to compared to driven control year-ago to year. and expense and facilities. X.X% at XXXX, draw-downs paid The reduction end was over million prudent in of to November. $XX.X by capital the $XX.X last decreased restricted quarter and cost lower X.X% due From total compared balances and our June XXth, million quarter, as primarily in September balance of XX, June compared million, in increased primarily well million revolver at costs last to and management recovery a increase debt will million cash at increased The our cash as perspective, of prepayments, sheet the to over $X.X pandemic as The aforementioned at cash last principal the lows which As driven $XXX by the a quarter. now the XXXX. strict on from X.X% improvements continued increase was quarter, $XXX.X revenue, percentage XX, in be to and working capital working adjusted debt EBITDA primarily our slightly deferred

net XX, XX, stands million, at at XXXX reduced to We preserve our to of and we operations. remain result, comfortable continue today, XXXX. optimum as carefully $XX.X $XX.X September other a million our As position the and debt efficiency compared was to expenses June to with costs will manage non-essential liquidity

trends additional IT further investments in technological quarters. marketing enhancements and and capabilities. support the surrounding capital evolving pandemic, we non-IT our to aim sales the increase As will monitor of and improving our reinvesting both, expenditures the in coming These business begin the build-out conditions we and over

forward look now remarks. complementing have we the call Rajiv, made to And This share concludes will more will you. growth and future future over positioning our further operational to I We have my these calls. And initiatives already on growth. turn business Rajiv. prepared on to we’ll to for the over

Rajiv Ahuja

Thank you, Ramesh.

earlier, the detail discussed optimizing initiatives have service our Aparup digital on flexibility progress growth they significant our offerings some of to I’d Startek’s the we and long-term both, these in play key in overarching provide role additional and made now structure. As strategy. like operational

services, generating part the enables StarCloud by our work is to our preserve a capabilities, cloud any the the to team quality continuous chatbots that our digital of of our of services in-house, help across engagement that and in monitoring conversational automated will enhancement technology we remotely of Further, computer, the provide whether pandemic cloud This AI each response or global our at unified tablet. a multiple by phone, end the facilitates of clients. workday. reports including StarCloud connects our customer our services terms and campus the productivity, our geographies. In has specialists revamped from members employee been platform’s crucial to device,

we our since mentioned, Aparup already As increased and seeing productivity attendance StarCloud. are implementing workforce, amongst

automation a and deliver StarCloud data the protect options customer clients, omnichannel sensitive integrates seamless our and platform to For of experiences. variety

security support solutions that tools AI-enabled, StarCloud facial monitoring customer ensure systems, processes that and Our employee centralized compliant, also internal work end-to-end infrastructure. occur additional for PCI their and allow in and includes conduct encryption, expedite to breaches interactions. receive to watermarks, no e-learning remote and easy recognition data onboarding clients featuring HIPAA are their our

efficiently typically process StarCloud commodity-based beyond elevates are our management. that also our offerings capabilities these and available the from business addressing are big our together, Taken clients’ services evolving service readily competitors.

margin profile can has our our throughout offerings marketing remain the sales team. clients elasticity on our us signed. how that We with at take and the higher that forward. It model have an platform defining the evolve Further, us clients, pandemic. digital developed quarter a our become volumes as our a providing forefront each core the introducing and has and will strong to for it Since while changing and the strategy, service global well costs, drive these competitive increase are have one sales leverage. advantages our SG&A of are attractive operating proportional They deal enhancing at of allowing in stickiness as with of in business going our two, very also resilient been creating incremental our client to with scalable, the relationships, we supported improve of innovative, needs we without of StarCloud operational

Accordingly, in environment, as hybrid to our we think continuity now evolution of recently members place work StarCloud we structure work work, be about our business capacity the long-term preserve out pandemic, the needing based reduced campuses. XX% allow remote we post here to have believe currently capabilities have our of As without stay. of even by we nearly to all our team physical us physical is

of reliance evaluate of roadmap, cloud a This accelerated the mix always to by continue the on-campus physical the was in campus transition will and the We footprint greater to pandemic. versus work long-term our our proper but accordingly. part remote was on implementation adjust

have any present across in quickly we resurgence the to agility or improvements With in cases adapt past COVID-XX we geographies the that in. to are status have we few lockdown made the over operational the months, changes

had XX% become. XX% Our to XX% recent spike in order cases the shift reinstated workforce within organization is the working was on-campus our a prime Lumpur from COVID only our we that model total with to home. team pivoted operational hours Malaysian Lumpur’s from of a XX% home on-campus been announced. announcement, lockdown XX work our and in nimble of Kuala Prior has When successfully of example how to region, Kuala began Malaysia

without and phenomenal to it executing these remarks. closing our Our quickly, Hopefully, improving have his ability the our the operations Aparup? made testament and initiatives is ahead. that to so on in resilience the to our call our now sacrificing is to we clear and we like service in team’s that quality Aparup said, dedication I’d look services, the for With pass of now quarters to further forward efficiency back progress flip strategy. of a quality

Aparup Sengupta

Thanks, Rajiv.

to As will global this our continue through foundation top and confident in established. we and priority, remains health geographies. we The of XXXX, across fourth COVID-XX and team market continue lockdowns environment strong we quarter of are have navigate the closely and evolving the cases to monitor status our organizational the our we safety

market change We we months have may the in built our arise. flexibility While came bolstered a necessary operating our conditions with our pivots potential the these footprint, model, team dedicated prepared we for us any predict long-term the has the fundamentals global for year business. growth into strong greater may in cannot well create and efficiency, progress how ahead, throughout an organization that and even operational XXXX strong keeps and

on depth and technology, clients’ financial the marketing, partner. As and evolving and will further maintain digital our breadth investments differentiate value we we organizations, of and as operational can added our a we supporting make sales discipline Startek Across expand additional focus -led innovations to our innovative our our and needs. digital solutions in

are open of now are we We team for of the for Rose, further generating the support as momentum we our our and transform questions. call shareholders grateful the proud business. we our and will

Operator

[Operator first comes from Instructions] is Baird. sir. Koning Yes, the Dave Our question from line

is line Your open. now

Dave Koning

a on congrats quarter. guys, nice Hey

Aparup Sengupta

you. Thank

Dave Koning

nicely, sequentially. Maybe talk Yes. And telecom time one the year-over-year. while I just vertical guess, was a The few just kind first about first verticals you’re seeing of is and those And first for XX% about of was then, on of a down ecom what verticals. questions. in My there. all, I couple up had

Aparup Sengupta

question, that take Rajiv, you would please?

Rajiv Ahuja

Sure, Aparup.

as expect pickup. feet, we showing other yes, of And we get see retailers and a pickup services, forward. this telecom as to -- also amongst as see running move mortar verticals, BFSI, started retail did expect hot. e-commerce food our two ride-hailing a healthcare, its brick delivery, the has also Because, like demand. -- E-commerce as volumes we continue we in did back on was far resurgence the in takes So, some and and And verticals spike longer as goes. major longer to now vertical

Dave Koning

revenues XX% I now. of start were it’s right think hardly so, sequentially, Are second Okay, but to How up that I should a somewhat well forward? up -- pretty revenue amount were mean question, my goes you’re guess, getting that even maximized if of now expenses here, you too? great. go And leverage we we’d see operating going expenses up up. right from tremendous

Ramesh Kamath

more at that much the what a you better thereafter partially say was. intention would growth is embarked very level, happens deliver thesis cash and to you and that that is a therefore when I get incremental -- margins how efficient the of to idea bring have, operational this which is expenses and we higher, the the SG&A more on profits. the optimization, And you is more Company is

So, a level. almost a XXXX, get us XX.X. which in on. to that thesis should the the it costs if year-ago you while, SG&A fundamentally quarter, this to be worked is, were year took about our see And And

So, Rajiv having it mentioned, lower that’s many we’ve during is come absenteeism we that verbiage that advantage fold. performing. home been had were from has to advantages The productivity about quarter, and some And this higher the XX.X. work of the specifically was as is activities down

at fair think, an our for I we definitely Company. and it’s assumption profitability invest in a going expansion overall time, continue for same growth. there growth will will overall, forward as to the we So see will that comes be the But

will hire we in in more therefore, sales, will invest some we people technologies. So

has significantly revenue improve profit, but a additional our the it’s it impact margins necessarily I not profits. yes, growth guidance our good XXX% those So, have really of into mean, and very that will to

Dave Koning

pool I probably one the But, like And we was there’s how down? Okay, a non-controlling somewhere. that’s driving because big. up that or then actually what’s profit expect quick, that And great. Thanks. quite line just fluctuate, should and assume big to

Ramesh Kamath

I understand please? just your question. you that the part last repeat of didn’t Can

Dave Koning

[Multiple Yes, sure. Speakers]

Rajiv Ahuja

JV wouldn’t Saudi, also, a There made. figure is in our the why had too will they and profits good than much. is was a normal. non-controlling it quarter in item higher and the But with that be along that move They’ve normally,

Dave Koning

helpful. Good That’s job. Okay. you, Thank guys.

Aparup Sengupta

Thanks.

Operator

next Your Zach from from Riley Cummins comes B. question the Securities.

Zach Cummins

really Hi. again, strong here. Good afternoon, the quarter Congrats, guys. on

and of But off, starting know, both wins, over your talk expansion can where you the some had you I can’t verticals wins you to recent specific on talk I of success some strength, the that about the clients. client can talk really new I driving So, months? to maybe seeing the you’ve guess there mean, some just what’s you’re of fronts? or some

Aparup Sengupta

And one tell that. was See, efficient we had how you I only that can is resilient. about and competitive big extremely that mentioned Rajiv advantage

So, to over that ecosystem. client has basically spilled our

we our And with some volumes therefore, customer, from programs. come existing proud So, healthcare been One very interesting and pipeline, two other where are customers. healthcare RFPs. have few of active other there some closed the is in and potentially able of led existing of they some are to our us. sales has is been going are which team we by confident U.S. to for government get Ferry deal lines very And feel feel up not about Rick us we more selected down for and getting configuration very we work only but

be clearly for a reconciling us So, very is clear that overall, we’re that. going and area seeing healthcare to focus

understanding of And of healthcare the knowledge. the record that a with key very of has to has past if the very entrepreneurial companies and his background, significant at Just he a you Rick verticals Ferry give little has deep was comes that of built, sector. track experience one he look bit deep

that So, clearly on momentum front.

So overall, and have we having with in providers. some more deals closed yes, two dialogues are stages of we advanced healthcare

up. picking started has momentum that So,

We are are people centers, in coming from now using where the India and hitherto people of they outsourcing. house also pandemic taught seeing where a of interesting their very And were to lot some has geographies of more things. open growth

a do our it Rajiv added And if to us the to you to platform yourself, given are is a StarCloud partner. people transition use mentioned, is, ability ready one confidence So, good has by it that not to to will hitherto and all very-interesting this upon us. question Rajiv, it relying thinking seeing to marketplace. do at and more that the in like you they now, us were that themselves, some who to moment looking and the would are we add clients

Rajiv Ahuja

by of we two a lot the during Officer, globe operating he goes our the Rick Aparup, credit quarter. Operating But quarter. credit acquired Global I to last And I course, and most that led think, to to yes, through But those for across has brought help how of of goes logos navigate are managed us you’ve having on our Baddour, the think teams it. in covered Mario Chief logs. new

we think to more to nothing what are has about very I bullish Aparup, yes, add. So, the future offer. But,

I think, most covered it. you’ve of

Aparup Sengupta

And very thanks. think, I good that’s Yes, addition, Rajiv. a

You fundamental business mentioned very in Mario that team update businesses, a And growth, we levers existing one seen. new back. and on of the and that for have good laid that existing clients, business, and was globally

Zach Cummins

you it Can sounds on demand there? to has you nice under in area. of And team feel you’re ability that Ferry, now that’s to really Understood. comment sales the some your capacity sounds make sales like some success. Rick right planning about current It out investments like leadership and the had how serve

Aparup Sengupta

Yes.

mean, right people relationship, with of I of I sees get leadership I on. But have is combination all and the right sales, one you right believe of strongly early about results And the think get. that I necessarily it’s you you -- the you say, right, the see, that quality the understanding, leadership a that the quality something people contact the amount sales numbers. would not it’s is think science. I think, a of also and if

this which ours. hands of there over However, through through that a that goes a of the that a I precious customer a whole And his this goes process. diligence long of just sales synchronous a to the long wanted because is outsourcing, the there industry in unlike because evaluating means most vendor, clients has at cycle, process kind handing caution sales is is synchronous is outsourcing therefore, BPO lot

the is it we will driving decided while that we hire And So, Rick that. people. long, is have right

have that salespeople who offer we more invest to clearly We ability of very hiring today, your also, our footprint with work, been either do the qualified you parts seeing cross-shore, Malaysia have are are the on-shore near-shore, want going other I we’re to you want And that. mean, very want coming regions do and you and in you languages. range of done wide to a who we want to Malaysia, in aggregating multiple supporting and or having offshore, do we’re people in Asian services, do to from to interesting. we’re

So, business the sales together. the these capabilities because leadership are thrives and the of some And the that day, have put team. grows will I home operating end of of drive business, we by while phenomenal mean,

you look look job, I don’t of a client sales capacity combination just for that confidence I at gives stellar at a So, and and operating a independently, a doing gets of customer starting sales so and and more. operating ability

industry And team. I So, has how in that says single we that think have to believe evolved. one this

grown. that get they are who it farmers have clients also logos important and salespeople is new ensure door, will have we hunters for already While the to and who existing

to make this you are one always in a have addition on of to take tell guys razor bakery, to hunters good to So, development each all sharp having sales we and business this marketplace. and them. managers, farmers, And I and storefront need we they having storefront our our we need combination out of teams, that have team, it great a the to story having account focus so cakes, sales but good take

Zach Cummins

guess, final mean, and can you of the toward Understood. me, volume changes your that the now, just launch I agents platform guess, geared prior versus that capabilities appreciate the provide I seen pandemic, mix all versus the the kind comment a pandemic you can into? StarCloud the me. additional color. your I coming of of I Rajiv. of the prior -- to with And voice in question for the terms excuse in you’ve volume

just digital to was of kind are the I So, utilized amount serve channels that of customer being of now. needs curious

Aparup Sengupta

would question? take Sure. you Rajiv this

Rajiv Ahuja

Certainly, Aparup.

where a at So, was digital pace being Zach, changing And almost adopted which But, we a channels if the it’s approximately close versus is about digital progress, we you amount large by of comprise obviously, see different uptick the now pre-COVID I -- the this. still work today, which is week. agents that give to where our in are in to adoption our XX% of now strategy, of are an employing.

to if hazard I the be was it’ll range. So, a guess, XX%

Zach Cummins

again And the Thanks taking helpful. That’s quarter. Understood. questions. again congrats for my on strong

Rajiv Ahuja

Thanks, Zach.

Operator

question comes Samalot, of Our investor. from private Omar the the last he’s line

line is open. Your

Omar Samalot

Hello, How guys. you? are

Aparup Sengupta

How Hey, doing? Omar. you

Omar Samalot

work-from-home, EBITDA in into your I Doing impressive. notice facility workforce XX% of the is read XX% And the Canadian the renew of now -- your not I good. that My first question quarter. did is very bumping that Impressive lease. did Nice facilities. to XX% margin see the regarding Q threshold. Very, around your that

I we comes is forward, as expire? something the lease that not going expecting So, guess, facilities should be renewing to that

Aparup Sengupta

to the this, mastermind Rajiv… our know You person what, on answer, best

Rajiv Ahuja

questions. to have I that is why answer all tough the Aparup,

Aparup Sengupta

No.

you a Let bit give little me boost. of

what, time... in You some point at

Rajiv Ahuja

it. with It’s not lead I’ll problem. a

Aparup Sengupta

ahead. Go Okay.

Rajiv Ahuja

go go ahead. go ahead. ahead. Please Please Please Aparup,

Aparup Sengupta

Rajiv, ahead. ahead. Rajiv, No, go no. go

Rajiv Ahuja

Okay.

realistic and we’ve hybrid So, to XX%, that this model need capacity this we’ve we at discuss I numbers there I up the about firmly Omar, opinion, our we we pandemic is event the we brick-and-mortar. a figured the and almost And did us. we as XX% to strikes from feel also. And current up feel re-drawn concerted map, that of wave earnings call In is the XX% to in we capacity. like opinion, XX% that is to XX% XX% done change Obviously, would last given coming is surplus the stay. of we’ve out believe another keeps roughly and these we’ve that capacity slope, XX% our be could But up. that -- number mentioned, work-at-home global Accordingly, our about give number. here comes on think what

obviously, Canada, up. So, of coming up are contingent moved it rightly like just more get in given we’ve basically those sharpen But, the But, rationalizing XXX% Absolutely, workforce we come? solution. of give times these, now to upon that the you a ability And cost, rationalize towards which end. to through expect a so an yes. number. continue give or pointed Do leases we’ve right capacity, a it’s to means in all our difficult to to contracts, put And positive work-at-home on we to also it’s finger the number to we will the look at come. raising pencil thereby quarters out,

Omar Samalot

Very the would business due good, throughout because it decline the Company good. on changes margin to become where shift And the these business. actually would margin, given also your always obviously, otherwise of But, situation tried that as does happen, the to the side that could focus on, the history another cost bring brings attractive being you on now Company of changes? higher have structural very structure has question, lower a lower more maybe when

Aparup Sengupta

that I’ll question. take

work and and the the time low first extremely idea the price how this The organization. determined operationally low business there they -- become customers. that been of some customers you’ve at day, the do margin and high are is, outstanding efficient I we me I you point do by grade strongly therefore that At the -- company mean, high and of as grade. forces. is believe you has about market think, tell end in did some with an is we heard something called grading. I not Let high-grading as there about

organizations important So, I for to have what is leadership. cost a it is call

you to customer the the have if you hand, as has our the grow I’m every a a think, we that service ability with of this is precious at hand, to leadership other very a and the offerings. cost will one door team come need thesis management job. has So, entire need customer, do and comes innovate be with have that I led us he Today, team, to to up good and proud and management ability that phenomenal he to on

So obviously will become and so and on operating -- so ones profitable your more look who therefore, at and forth. capacity you

Just vacant of some long taken. we was Philippines of have inherited for been which to long, time, give infrastructure should one action large an example, a building that period

in capacity same have with So have a do? should each us at staring where done let’s working Rajiv be capacity we pandemic leaders you because each the which process team in go manner the that looked technology I of manner footprint to which to home, at are in in is from bring ensure people we time we manner and of in ratios to optimization, our are all of using we unfolded efficiencies by at final operations the what not glass, is mastermind, a hiring and at largely what the manner right anywhere we the are as with quality, we which which time, the also done, can looked magnifying only time. other, the you the vacant had said, other, mode take first a So manage capacity but back took for organization, call that we we at trying looking

So, wastages. those, do if mean, I you once you eliminate

structure, can a efficiency. not on that you a lot it’s sitting you actually bring inherently So, large of are

or well. which nothing certain a a the this to By it a is high margin a and we precious client that there’s grading customer. us, of So, believe once threshold; ability off in business, do with is margin the each large, and profiles like you a are kind to high fee, low customers you or pay manage have, we one them that, of

pursuing, some clients more doing. are So we are that ability also who the the clients, of kind of and happy us we we that existing are having therefore, very we the are are while pay of our clearly seeing of stuff we of with momentum set to -- are because we

by not we competitive off strategy. get digital I client should offering going as we able because mean, the that’s command So, a more more. take of be who larger what advantage And us give to the and and points, would price I to do.

as So, both an in. an outside well it’s as inside out

Omar Samalot

clear. guys are ratio. very showing Obviously, growing much, clear, good, Very improved much you leverage EBITDA -- you’re margins,

a leverage one It some to for your that? we’re status any like times share think, recipe a you and I successful in on at me probably perfect this Is maybe ratio. point. target, seems and refinancing around can still half

Aparup Sengupta

thought. Omar, you comments have Ramesh to this. can say, make idea good give But Omar? question. on Ramesh, to will that, don’t this only it’s want any a very answer But some I beyond to I do

Ramesh Kamath

Thanks, Omar, correct. your quite are Omar. How Aparup. thoughts Hi, are you?

Your thoughts out just It’s have the absolutely results are And are today. it. been our for bankers right. asking that

So, to we’re did you same if feel now. they the and to just see as them going talk

So, are bankers. to inform definitely But, thinking were waiting results out about. the the something yes, we for we that’s come and

Omar Samalot

fair Very enough. Fair good, enough.

And quarter-over-quarter, very what was I comment that? you sector, around revenue drove also that, wondering XX%. Okay. on noticed East in increase could your Middle impressive I if

Aparup Sengupta

on proud economy. Arabia. of Saudi one experience Saudi in is the a been a -- advantage. at idea you Today, side. a of in we competitive See, are pretty becoming lot it if Arabia, Saudi there who of work Arabia, is And very key can into look number that women on today consumer what’s women large give the East Middle some of different have happening also are I you resurgent employers we And and

-- region at kind it an of for look possible very but market, also the be there. for possibilities infrastructure Arabic Arabia high now of serves Saudi very exists be become surprised because epicenter and the you high support quality that Saudi talent Eastern it that lead And could itself, stability are can the and quality of out there Arabia. that Middle multilingual If you’ll

very doing one example, For brand started operations large center. their in retail and our

while consumer So clearly, STC of office back client structure to the decoupled this who momentum from of is that cost provider. in principal expensive seeing can efficient service venture, related service companies other more we service be are other one and joint internal their have

is seeing a momentum joint marketplace. So, pleased in our venture see to clearly lot the

was to make idea that Middle and an and focus, this support. arabic that So, continue multilingual epicenter the support as we Arabic we for do will Eastern to and see and

are Mansoor be to by our yes, we why So, course, momentum. will in because team that have And of -- region. hopefully, and was But very see had we working, and that and maintain seen this of you yes, led it surge are onboarded will we how reason optimistic is possibilities goes. that sudden for improved. they the it we and But [ph] already that the of some client, hopeful very able

Omar Samalot

for questions, and on good, you, very quarter. great, my a great Very Thank taking good. guys, congratulations

Aparup Sengupta

Thanks. Thanks, Omar.

Rajiv Ahuja

Omar. you, Thank

Operator

session. question-and-answer our to the concludes this Mr. please would now time, Sir, I back over turn proceed. this like to call Sengupta. At

Aparup Sengupta

look Rose. results. you, Thank our to for when full you fourth for us and afternoon with And support Thank year all joining speaking thank report our I you of quarter and forward Startek. continued your this we you. next,

Operator

Thank now Ladies and you. you may gentlemen, disconnect.

Startek (SRT) 9 Nov 202020 Q3 Earnings call transcript