SRT - Earnings call transcript Q4 2020

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Operator

Good afternoon everyone and thank you for participating in today's conference call to discuss StarTek's financial results for the fourth quarter and full year ended December 31, 2020.

Joining us today are StarTek's Executive Chairman and Global CEO, Aparup Sengupta, the company's CFO, Vikash Sureka and the company's President, Rajiv Ahuja.

Following their remarks, we will open the call for your questions.

Before we continue, we would like to remind all participants that the discussions today may contain certain statements, which are forward-looking in nature, pursuant to the safe harbor provisions of the federal securities laws. These statements are based on information currently available to us and are subject to the various risks and uncertainties that could cause actual results to differ materially. uncertainties. listening XX-K call for posted of risks those latest review a all the and XX-Q on and advises to to this the summary StarTek its website update StarTek any does the not responsibility forward-looking undertake statements. to Further, measures. some the today discussion include non-GAAP may Regulation company has with to amounts reconciled the measurements. GAAP-based closest G, accordance these back In the The section website. of be in earnings the found can their reconciliations release Investors under of to via of like would section company's today's the remind available will be a www.startek.com. replay I at everyone webcast call Investors the website that

Global Now, call I would over to like Aparup to turn StarTek's the Executive Sengupta. Chairman CEO, proceed. please Sir, and

Aparup Sengupta

very much you thank everyone and you all Thank Good joining. Dillon. for afternoon

quarter. As we nearly record we key across out results drove XXXX, the financial closed fourth every metrics during

and on the improvements cost us during catalysts profit and In seasonal network, drive and adjusted solid from EBITDA. both client existing These profitability on to strengths management focus maintained with our generating our organization-wide sequential record gross helped we performance growth benefiting both the quarter. keen within addition year-over-year

facilitated our our quarter as accomplishments a a diligent the higher This frequent to manage serves e-commerce demand and as our XXXX period customer customer elevated period clients QX increased holiday for service work throughout of volume for as Our testament tireless global the customer help as is we teams. and clients more this typically demand business a around volumes holidays. order our served interactions. season particularly high their process

for education verticals. robust In and addition, we clients in volumes healthcare the experienced

recovery into management of for of and to our organization-wide during XXXX, new more scale, the optimized the pandemic healthy value even tailwinds for turn market. robust additional period. pace. our three mid-year suite a strong technological throughout our at to we capabilities of capabilities the business in On lines services This this advanced greater these broader from lows providing the up opportunities a in bringing clients While added during opened XXXX, us verticals their experience and quarter experienced efficiency revamped

pre-COVID providing XX% is Further, approximately adhere and XX% have the and other high-quality today, team's and their workforce XX% campuses. restrictions global service of of active our brick-and-mortar pandemic-related our of we current preserve around usual and As health to our about workforce working world, to for our out customers. clients working our of remotely

customer allowed challenges be stronger, long-term leverage for exciting emerged help and initiatives. on our growth more operating extremely capabilities proud renewed as Our productively us and digital forward. work such, digital capabilities while continuity discuss this for served omnichannel on work to is But our will the advancing as last work facilitate StarTek our device StarTek efficient here structure also our the progress the remote has from call catalyst our hybrid as going StarTek further platform to Rajiv environment term enable operational later as the will has seamlessly I Cloud and expanding has preserving anticipate We team interactions. how the revenue long members that Cloud year's any remote organization. stay that detail. am focus hybrid to with of security to in of our

customer CSS IT five we services Corp., customers continents analytics, investment made platform-based CSS strategic serves of engagement. recently cloud a mission-critical company in technology have automation, is with for that that optimizing announced, a and across the AI, technology-driven high-growth service As model we technology minority an provides future and solutions. well-suited support digital

to proposition services. six the these and three enhance from for to are arm's-length their CSS new driven customers bring Two, will digital customers we identities develop of focused across areas and that technology footprint and capabilities can a distinct ever where next sustained and we support of CSS other faced. incredible evolving StarTek allow opportunities to reiterate am the offerings our global delivery conditions value CSS value primarily service leveraging leveraging leverage customer strategy will additional as creation CSS how able to work of our XXXX three the in develop have automation, three, companies. cross-sell we pragmatic a One, solutions. the services platform-based collaboration complementary under go-to-market service go-to-market adaptability part service to strategy, progress enhanced ways. months, existing and to service of we develop develop customers define at of want leverage AI, of team's offerings to areas a each to StarTek being to and Cloud work within to and most I we our sister basis creating areas. maintain value with by over As throughout cloud digital new additional and And offerings by the by and opportunities while days I collaboration develop analytics, proud in These and organization our dynamic early challenging

at full to Software App Now, and Vikash I held our Technologies. new financial and fourth a year our for a overview of will CFO, performance, previously and having served Labs Limited as Sureka. CFO brings experience Vikash of turn Wipro StarTek, leadership extensive more years a the financial of to quarter positions XX comprehensive IBS finance call over

Vikash this We that for call as StarTek grateful evolution. two during joins join Vikash? an during welcoming Kamath's important in CFO. he please our significant said, Ramesh contribution as to in past company's years the me juncture With are

Vikash Sureka

quarter. digital finance compared reflects results. is X.X% Net up to $XXX.X to our StarTek honored the $XX.X from phase by a to This right quarter. existing in from is the within XXX you strength XX% Thank expenses from our the of embark growth up next which $XX.X constant and compared increased net quarter. growth XX.X% million, margin gross but the X.X% relative Aparup. profit year-ago in and decreased digital sequential up in million client our XX.X% up up reflect quarter. slightly points million, from up and points QX into revenue topline, to and I basis expansion. of introduction, in the year-ago in in the revenue government from The XXX the the base. profit for demand basis on increased increased which QX excited and to Jumping Gross million. warm QX margin $XXX.X client and QX QX quarter. of the compared QX sequential administrative XX.X% gross our as we and to from million, year-ago revenue growth year-ago seasonal QX and were year-over-year to basis, million $XX.X to higher-margin QX $X.X increases includes mix within and profit in in our Gross XX.X% base strong equally $XX.X year-ago of million to am and million organization services. Selling, year-over-year and for lead elevated $XX.X general benefits increased On grants greater currency Similar for

share, for revenue, compared or quarter. includes have XX QX loss quarter of by compared impairment outlook $X.XX in or and of the share minus South to QX the \was $XX.X loss $X.X $X.XX the increased Australia and Net year-ago minus to goodwill in EBITDA a quarter. the QX QX million loss Net in impact improved the currency shareholders in X.X% SG&A reduced local and we million year-ago $X.XX percentage million to to attributable million in QX devaluation of benefits up per in XX.X the Adjusted income caused million, X.X% months. share to per of business of StarTek fourth a net the or Argentina. $X.X COVID-XX cost to over in up to compared quarter reductions per from nearly last and of continued due XX.X% XX% India, implemented a As reflecting XX.X% and $XX.X XXXX in Africa year-ago

at December XXXX balance Total increased EBITDA As Adjusted increase well XXXX, and X.X% restricted $XX.X adjusted compared margin September to points remained a decrease $XXX for December percentage incurred quarter our for reductions revenue we debt basis XXXX driven cash QX. XX, up in million The compared million. by and in QX XXX compared XXXX. quarter. sheet at to the X.X% points compared received XX, aforementioned regions. up our at in cash million, million, primarily flat at capital grants, debt XX, at expansion XX, incremental was incremental the compared to was benefits of cost million EBITDA with XXXX. to our in year-ago September to at was $XX.X XX, that Net basis September $XX.X XX.X%, million growth, as From was certain $XX.X a revenue, December XX, XXX and to expenditures due perspective, to adjusted $XX.X as higher fourth

other nonessential efficiency our with on comfortable remain today the to costs as stands optimal preserve managing to position continue and prudently operations. our focus it We liquidity and expenses of

we compared seasonal XXXX full QX review net to in by X.X% XX.X% overall was million $XX.X million, was COVID-XX compared a in 's increased compared represents XXXX. EBITDA and to profit was XXXX revenue XXXX. million performance. in and and This briefly currency offset India. Gross witnessed in $XXX.X to led margin Adjusted $XXX.X second million in The induced was Net $XXX.X compared me elevated revenue was gross QX adverse in of of StarTek Argentina XXXX $XX.X an in volume XXXX. On year The by was revenue movements, compared to let decline XX.X%. on the Now, XXXX particularly $XX.X forex million, XXXX constant during XXXX. XX% half increase million, in basis, in to by XXXX.

adjusted up was X.X% compared As XXXX. EBITDA a revenue, basis X.X% XXXX, to percentage in points of in XXX

production minus compared the management. that costs was was driven cost were we StarTek XXXX. or and minus continued geographies by higher $XX shareholders per or $X.XX ongoing actions impacted on to to of recorded Net Net loss net related in to severely XXXX impairment $XX.X attributable other focus a by EBITDA cost XXXX. loss on loss adjusted $X.XX share prudent our million revenues profit million in in goodwill gross share $XX COVID-XX, While in XXXX by reductions included was per in overall increase million driven

loan our our loan on principal mentioned term and successfully basis a months to beginning credit debt entered facility. subsidiary comprises quarter, position our a moratorium liquidity financial and senior to This $XX our further million on facility quarterly a XXXX and wholly fourth and amortize a Holdings newly expands progress. of maturities strong to owned XX I with and additional will million As $XXX steps XXXX. refinancing we Subsequent for which revolving debt debt. advance facility Alpha before, The us the with million extend $XXX enables term November had a repayment bears completed secured CSP in foundation have taken operational

well-poised over are call opportunities accretive ongoing not we to With sheet, will now also to capitalize long remarks. only drive support but to my on our prepared to over the concludes Rajiv. the of Rajiv, This turn strategic current flexibility you. our balance operation I term growth.

Rajiv Ahuja

Thank and RPA are implemented whether our leader To India more and solution key role workforce suite made fully members consumer mentioned from working and companies successfully an and in a for you team Cloud a Vikash. Aparup driving keeping implemented a to a StarTek in in or throughout IT e-commerce for of at connected in the the hardware LISA efficiencies electronics. highly beginning technology of has reiterate one one excellent campuses. global and play XXXX. We the global home progress largest media our in productive, we our have organizational utilizing social of optimizing call, theme continued our

to have solutions collaboration tool and tools in-house and continue developed an [ph]. for called and customers in Xchat communication new We developing invest our

work with after-call handling. further drive to partner We an have automation also call efficiencies a in developed

forward. client us work-from-home and ensure virtual helped monitor In solidify capacity driven and operations to resource Being real world has touch of points our our and around The us network. been all solutions customer XXXX global addition, the our of our service. best planning across keeping our possible for productivity centralized success our the effectiveness with command crucial a has center hybrid continuity going allowed estate our have track have experience for and we to able

majority are XX% of having We our term our campuses. in working XX% global still workforce our of towards brick-and-mortar working ad the long working target remotely

clients in status We it. may potential our look change will any the continue line that our around the or monitor time for to ratio of targeted needs changes closely lockdown world achieving and and

better their service tailored the around to are we look past However, things pandemic. are continuing certainly to solutions increasingly world hopefully as the needs. specific Consumers with response seamless expect highly times and move fast and soon that instantaneous

our not like should to connect entire continue strengthen gain data the and platform even who This we tier attracting promotes long needed upon experiences to us to advance provide in initial their areas but through that recognize act long into capabilities from greater our such, top As ultimately continuously infrastructure client experiences, how retention. solutions only customer term term for high-growth, further analytics, allows competitive also these our need we to further. With types the customer customer clients of high-margin lifecycle, growth insight enterprises. acquisition and AI and

We are that the not the the market, to. to premium a first-class but the be world turn provider in could low-cost provider in leading looking companies instead

over say have uncertainty have thesis made an and the that short have of environment just and past been operating announced We from full I mine. has that proud nothing we which the why to emerged progress ever faced, we change is the have just most been about challenging volatility, of numbers this remarkable year the global back that environment of is am

learned have his and Aparup have and back teams. been We we XXXX hoping in the I is heading and way, we call not are And starts normalcy, the this a possible while now getting and With to stronger are in we to vaccine have journey resilient emerged would for the beyond. would that we more all there global our pass back that, to and Aparup" of operating displayed remarks. ahead have just opportunities growth by out life also agility without to closing started like capture plenty

Aparup Sengupta

year's one challenges work BPOs Rajiv. is we XX/XX evolving. If last and place our beyond make transition the and point take organizations many work remote This we is business there The to environments has occurring are world. that on and is the in and towards of had our that the proved, customer pressures which service through it shift Thanks have pandemic-related that placed unique sudden their infrastructure visibility around operational quickly for alone Across digital scale transactions to also provide level of services. threatened physical shopping we strengthen had of experiences. global the other their to service in businesses hybrid serve, our our restrictions their we had verticals and diminish customers the amid to teams continuity performance, and on let not client only remote optionality for COVID-XX work and but facilitate and based have rapidly

customer not revert experiences ease, slow old trend gradually towards ways. As to this pandemic the this restrictions digital-led and will back

we making continue have sheet our this At position in to profitable flexibility of many strategy. a We support our even the agile and operational for making point services persevere dynamic continue balance growth are our strength opportunities that through placed digital still prime XXXX. expanding this us optimizing proud The operational to long investments of us through in a advanced to to of the inflection have framework built an into prouder such we our company, but and pandemic, tremendous and comprehensive allowed that of are important suite growth more term our and necessary the foundation services. have investments momentum key

the now call we Dillon, for questions. will open So

Operator

first I Baird. question of our ahead. Dave Please from line from Instructions]. [Operator the comes show go Koning

Dave Koning

I that Yes. Thanks. then good sustainable? wondering Hi your of business. a nature A just I I what recurring The million, that sustainability guys. got looked is implies at those couple any government negative So two guess things, $X.XX my of question, And grant like Is that from line, non-controlling those really one-off wonder it looked or And that nice profitability interest sustainable? two? the that about just it, guess, you items. secondly, job. first about

Aparup Sengupta

Vikash, take that? will you

Vikash Sureka

usually QX, first did basis. But we certain this is million. clearly question. follow second we the grants second didn't didn't incremental not That get on But repeat? $X.X government get of about do term you in I Please, get on I Yes. time, the a additional can question, sustainable grants. question. kind of the long

Dave Koning

Sure. Yes.

So the below income line non-controlling question, the million. interest second $X.XX the was

wondering interest. am if it I So within that profitability imply seems really just sustainable? that's good to

Vikash Sureka

sustainable Yes. the into That is future.

that are you Of QX course, our higher. always volumes find will

higher But adjusted So for sustainable. it revenue. is profitability that drives that, and

Dave Koning

with Okay. how interest basis we forward? full the my Good. refi, on other interest or a guess expense quarterly one going year think now And should then expense basis the the question, I about

Vikash Sureka

the the If $XXX And you we for linked that, be we interest forward. to million, that be Of done, our continues will were working to right. overall expect as available And we QX capital And about at right, takes that company, will see us be at broadly, needs $XXX million the have that debt to gross $XXX rates the million. on new debt balance use in the But we LIBOR. up, the go for gross $XXX of million. million. refinancing to $XXX

So yield very will extent, you that expenses. an be in similar. will uptick interest to see But the

Dave Koning

you. Got

Okay. Well, guys. thanks. Good job,

Vikash Sureka

Thank you.

Aparup Sengupta

Thank you.

Operator

Zach Thank you. from comes next Please ahead. show B. go question Riley. line of I from the our Cummins

Zach Cummins

terms of afternoon. kind like It where on questions what strong Good to the end my now. far your year? are you year. have the this forward. you It's growth pretty mean, prospects been impressive you QX exiting business, I turnaround midyear and going are see and to you from QX Hi. seen confident in into Yes. trough of XXXX in business the really comment Thanks I really mean seems But of see for pace to taking congrats in can of thus the

Aparup Sengupta

Yes.

e-commerce therefore change do was terms therefore There clearly shops go behaviors people Clearly, cover there and mean, in have that think visible us, They could I something a that the high-level very that everybody were and be in was took we of a customers. to not give little learned an I attempted will I Rajiv uptake. things. realized more. just a also new bit and to pandemic will and including normal unable

of added growth to the going in service normal potential this and life of they activities to sectors, induced related put as all behavior customer e-commerce thought together some back educational engage in So plus momentum. the showed customers like

a feel remember, in So if we that at, accomplish us. never looking realized talked growth QX, that was unthinkable. there worked we this say be will of you momentum I a is something that ahead and to overall, agile time, would almost a was same looking we the At resilient. responded very we were we minute-to-minute, how and will to when able decisions we Zach, cover therefore, very ahead. But this at hourly and our And which center We things as basis we a together team. conserved command was global situations took to manner on and Rajiv moved We therefore preserved. we at

the customer would On side, you Rajiv, behavior some to like comments? make

Rajiv Ahuja

Sure Aparup. Thanks. Hi Zach.

remember, and to you if discussed the on what as one had we we the and calls, recovery economics time, were of the point like of other when either recovery, number in would future recovery, it this pandemic, was at saying were previous earning U-shape a the midst or So look that W-shape a of recovery. that share could be any V-shape a of

with QX, think I the as sectors was we vaccine such started the and V-shape of think of out, going into I news probably some the sentiment improved business recovery what getting saw a running hot.

of gradually three we and to move organization and I we broad The us it's a especially that experienced two we picking of we I you take adapt easing adapt calls come. we hopefully started obviously, combination said had where into in was to rebuild. in and So back and that across continue led And we some quarters of that out as our up. QX previous to deliver QX has demand. think demand added we had that to the the contraction recipients I mantras one when be of were volume also continue the started have stellar to momentum we will within slowly that we a to sustain Well, and rebuild. the slash, and which laid out continue to QX able that slash,

Zach Cummins

thinking benefit in continue But balance that quarter. Understand. ongoing the you basis gross I this between on you turning government credit from profitability? and margins manage about to a That's an growth then helpful. to how slight margins, as I you had know are gross mean And

Rajiv Ahuja

that? take to want you Aparup,

Aparup Sengupta

take can Yes, go ahead. Rajiv, you No, that.

take yes. You that, can

Rajiv Ahuja

Yes. direct on continue costs. I okay. Zach, indirect Sorry, focus to think we our and

to continue tightly. We manage labor our very, very

have up and holding. are our margins will have these, mentioned a As And to our are capacity calls, we global deliver expect ways further to the examine we we in of to means given them. combination prior will capacity be through all continue already gross hoping XX% rationalize of that and currently we we able continue had to we that

Zach Cummins

us Understand. stake question. mean one a whether But And be two-part sense take road? then streams? what final model, point been will And down to these will or more revenue a they revenue this relation their model guess of into the a get for With technology-focused a and investment have ultimate will their at with a I determine margin your the in you I business me. not I some then CSS profile essentially just Corp., just of of majority decision you CSS' can give recurring customers.

Aparup Sengupta

Yes.

them for lot and So tech high-growth great companies. company. that. CSS I a are companies for we do companies. Silicon are the A and Corp., know a Valley in primarily will They customers growth long technology-based They all time. of these are quite their support take

clearly, have very balance are the in to in profiles. not of terms CSS, we And be sheet So high-teens did their honest. initially EBITDA buy to

a that in we a controlling tech the So because in we our of said position the you take already us we And ability will mentioned years. announcement to what company we is support the two gives does take have that capability. the it know have that it minority next stake as

So options. kept both we have

digital think area most teams. the the But together capabilities, we to in what that especially is work is at the that assets in years. sister the to each have was have it synergize time And two become two option combine other's a can I where First and gives position as option these ability some point that in a ability they next in the support we company. company two we us especially in tech importantly, area,

Zach Cummins

for you thanks really my and congrats the Understood. made have questions progress potential and ahead. again taking the guys impressive exiting this on year growth Well,

Aparup Sengupta

Zach. Thanks

Operator

a show you. of the private next I Please ahead. Samalot, line investor. go our Thank Omar question from comes

Omar Samalot

guys. you? How Hi are

Aparup Sengupta

Hi Omar. are you? How

Omar Samalot

Good. a turnaround. great great Congratulations. quarter. What a What

guys have impossible. You almost the obviously done

sincere you. my congratulations So

Aparup Sengupta

Thank you.

Omar Samalot

progress would that to in-campus to that what wanted say, were and or margins say hire and extent faced that impacted I wanted as if processes you different with the approaches? return were by to start changes because I different could all programs different changes environments the of your see margins or retraining agents to you in workforce going on COVID

Aparup Sengupta

am See, we brick-and-mortar a is have he's bit operating there how is did managed maybe little And in program. function your a margin based this a situation If we as is utilization then yes, absenteeism. the because design situation ready, from moved counts. to because who to obviously know at-home that answer no and the of there. each metric some almost person the He's on efficiency don't uptake show not absent. you more. a have brick-and-mortar better different do people on said on basis. I But a situation, But you we situation. standard daily elaborate at you the And up. can a had situations, And Rajiv of at-home that, manage program not high-level, on a efficiency several is gross And you of a

So the we advantages had. of those are some

home, margins criteria overall or I a the definitely additional two and you But up yes, have can forecast. mean one improved overall, complex So It's thanks a not and on margin that to based volumes to thanks is with just you behavior very come to very us uptake subject. large add on more our and given specific because no part this, basically to workforce working Rajiv, any color answer. have so like the an these points the margins. from of advantages is would added and there to

Rajiv Ahuja

Yes.

that happened to summed broke, because I what clarify of up, we just spoken think think work-at-home at further, time Omar, But [indiscernible] lit defensive solution broadly to you add of up have was when to so in I Omar's, pandemic we I were formation just Aparup. we the a it point kind had and a think

Aparup Sengupta

have we lost it Okay. Is or Hello. just me Rajiv?

Operator

Rajiv, I He be me, should line think proceed. Pardon may you Rajiv's joining disconnected. momentarily.

Rajiv Ahuja

Yes. I you. Thank dropped. Yes. Am call My audible? The apologies.

Sorry. a Aparup, Okay. was I take can further what qualify just saying? minute I to

today where our we into his some versus and picking back what as I formation. we with simultaneously, were I a dropped a that defensive force our And he of time, seats, were off came paying the then, approximately levels. what looks during did offsetting what active work-at-home the of for. we amount losses. approximately over those which greater but on solution were we early started a stream force Aparup X,XXX thereby up matter of said pre-COVID Omar, translates was you volumes then percent quarters, and of that a was of had fair opening in you work a I global We remarks XX next to And like back amount release lit So to over up our work whereby take of capacity gave the capacity split stranded few

being XX% which and work-at-home just is ensure announced of brick-and-mortar split and spoke being resulted that has of that ago. delivering percent live the XX% our at We Vikash minutes force a are and XX%, XX% about us in numbers few just pickup production, that in XX us we helped the work today kind

Omar Samalot

on of that achieved idle you in utilization have pre-COVID now capacity XX% That's around us from the shedding Are And a able mentioned? rates to Okay. the of capacity maybe to that. after follow-up quantify excess improvement terms you quick helpful. very for

Rajiv Ahuja

Yes.

So great question, Omar.

see is pursuit team So in able seats to receive and any a are centers, sales ready, stage demand brick-and-mortar are picking as We have they do hot to it new willing that our volume we won't we bringing we anticipate up, that not left. are now where saleable sure making that our of.

have give about to you right earmarked we would the capacity will new new months specifically available. are we for from we in forward be capacity that set coming up do now in, new that I that include as with the give now to altogether we any have last So business number Because up we another thing is to businesses hopeful now facility. seats move want and lighting three coming and right very

number probably So give you I revenue. be of in like to growth the will stranded and right across year, moved XXXX that as because any certain indicative to part because seats we now new probably be looks them it keeping number the misrepresentation vacant away truly as not large towards will a a wakened able bracket are what are from of so be have the we have beginning a receive now penciled that capacity the of utilization to these

Omar Samalot

it. Got Okay.

Okay.

Rajiv Ahuja

Sorry. My dropped. line got

about sorry that, So, yes.

Omar Samalot

Okay.

your India for about minute. market, talk wondering was that In of if a I you terms can

people side, and the supply that mentioned of constraint a as then couple terms releases over demand what And on of side, transit read On in things press a have bit? I X,XXX have mass the lockdowns eased status Hindi up articles is the and to during Rajiv And to quoted in expected recent saw are both the and were X,XXX by increase was English where that I increase article headcount hired year. XXXX in the in a saying X,XXX demand October address language. also to

for market? you much wondering that? any And the was I that comments was can how India of maybe for provide that So

Rajiv Ahuja

following I to be published And out most think what I getting Sure. want of once say careful are you whatever considering, I Omar, I of again, there. am

of us acquiring So thank on, advance have logos. But that back result a been that of to was India warning. I in few for quoted a what me going some giving you

wallet on continue started we and the share our with have we hope increase acquired. good new to a note to we clients that year of the So

relationships pointed of close to which very X you language other and regional existing cities. with a the our Tier clients. management Tier Hindi growing in across I a job rightly these, the new On English that are X,XXX of put the lines and means teams our as of of basically that teams coupled acquiring existing done people are program X very, India, hand, operating a teams, languages largely soon also said lines all out, that exist approximately and from businesses in in well domestic hiring support number largely support some as India have businesses. of And And is and other sales client why our phenomenal as sum together we

Omar Samalot

Very That's good. helpful. very

Okay.

Rajiv Ahuja

sorry, mass restrictions. like centers. gradually, finds And started up? easing I And our questions, that about discussed result said, had India and on a our calls. have far I in transportation have a prior called And improving as have we question you into started on Do mass that it brick-and-mortar which know up calls, gradually, of has opening more you prior easier a its workforce that come we to challenge out now was Do Omar? has transportation slowly

quarter, So is with now vaccination India, out there. every passing

the India think probably country have vaccinated, most, number the been vaccinated. people probably already most that has not it's that I second is if the of

on hope next and through as improving So is riding certainly the quarters. few the be to we sentiment that go we wave

Omar Samalot

good. Very

my in And you Okay. position offer guys then know better financially-wise. be to much was question. final I I seem do guidance a wondering, and not you liquidity-wise,

scalable operation, a trajectory this growth You it have Great in got seems, point. CSS. revenue investment now diversification cost realignment, great at

kind will and offer a some wondering am of out at I you to what do of a you little on future? give limb in guidance bit type point some go maybe confidence the the think So

Aparup Sengupta

have We approach the we that we say still today, execute will more continue to are because good day I not the digital-led we from fronts very we that. want that, we be a important that's beginning a when largely to around And of it as articulated company. matter because end and even principle think to is give working of and provide several on guidance thematic

have not customers is to only pandemic, our back of That in the available we Cloud for marketplace So take. the StarTek not delivered at opportunity.

in and went and analytics into also in very robotics. which and advanced minority Corp., of ourselves ahead CSS making investment AI have diversified is terms a We

will kind guidance that's be to that So we able the of give.

or of In terms of the early of and the they a pan the middle the of numbers, growth. cycles on stage out that terms tail or end in growth the you catch growth depending the growth new

then team management on to will that. variables. be focus for it would it are management and on, team And The those belief So not I the say, is behavior and focused becomes. wise

happens market belief will going to at and the the But what become of wants how rather and is, question your So see behavior. the always back because is go it's become. we

are team believe on. which if as two And those And ultimate towards we is be us we are and what driving focused is all are an things of those and driving together right behave, first going do that's So goals. become a byproduct. to you

us. think best answer So the but comfortable towards and that philosophical feel a that's in terms I it's down is heads context way that the we ahead putting of driving, of our working

Omar Samalot

and Well, very taking luck and for you The bright. my good you. again congratulations future Okay. questions much thank to looks very Very good.

Aparup Sengupta

you. Thank

Rajiv Ahuja

Omar. you Thank

Aparup Sengupta

you Dillon? Hello me? to able are hear Hello. Rajiv,

Rajiv Ahuja

there? Yes. hear are We Dillon, can you you.

Operator

Yes. sir. I am,

Rajiv Ahuja

if there? hear check can wanted questions other up? you are were any Dillon, queued me? He Dillon? Okay, just can. yes. I there Rajiv, you

us. some Dillon not for able hear is reason, think strange I probably to

Operator

Can you me? I hear sir. can hear you,

Rajiv Ahuja

Yes. Okay. questions if to hear now you. were I Dillon, there that queued any can check up? just We other wanted were

Operator

no questions. show additional I sir. No

your may You remarks. closing proceed with

Aparup Sengupta

I thank joining and Okay. very you you afternoon all of for speaking with this support we next our us Dillon, look Thank on report your and for you, quarter StarTek. continued first much results. when forward to

Operator

Ladies and call. conference concludes program. attending gentlemen, thank today's the you This for

disconnect. all day. may You Good

Rajiv Ahuja

Thank you everyone.

Aparup Sengupta

you everyone. Thank

Vikash Sureka

everyone. you Thank

Startek (SRT) 16 Mar 212020 Q4 Earnings call transcript