pleased citizens to our Thank you, David, and programs and and of significance we importance I'm serve day. on customers national executing everyone. the with each progress policy good morning, our
core business and than we on decline nation's more improvement the years. benefits strength to have several and in momentum U.S. us year-over-year reflects segments that not work. the has our in As we our short-term seen enabled operating deliver enhanced at for of our Medicaid Operating COVID reflects margin overcome veterans, redeterminations business scale
FSA, and student act servicer Federal on to of Department update loan as of payments and has The repayment the an ended and again originator. interest, we provide student recall, collections with me payments, loan the suspension beginning of a in loan Student in oversight Aid, rules business, or Let a October XXXX. loans Education, as not working where our you'll return federal under Direct of Federal
details preparing are to smooth teams transition which few Our now a of ensure I'll a to share. repayment,
First, communication is with borrowers key.
Maximus For communications loans supplementing with the information. service, we more is FSA get-ready-for-repayment
sent on as demand well being in billing the the first forecast increased Second, pause September. Maximus prepayment repayment July based began with advance August, hiring to and notices continue through borrowers volumes. support enter in will training of in This
enabled, to to opportunities on reductions develop demands. strategic web services consistent call chatbots, to staffing solutions, Maximus digitally Finally, our including support thus information and creating customer focus volumes borrowers greater and with self-service, web in chat, continues for
adjusting With of never of program through manner. which payments Similar as The Medicaid beneficiaries over that restart many forecast and inherently teams business, phase, last several to this our to month April borrowers' our student this of are nature preparing in marks unwind previously. unwind forecasts phase have been one it commenced a volumes difficult of tens each The an deliver makes quarters, process that unprecedented and the educated an loan well-organized enrollment manner. of we in millions the on to have thoughtful passes, eligibility our year. in unprecedented are event, loan the student eligibility learning redetermination for been teams and preparing
thus interaction states. predict Some matching for Medicaid unnecessary state's support the parte beneficiary where beneficiary hard and behavior lessons determination Further, been priority ex data redeterminations a has ourselves first to learned include third-party clients. far a for our have many to with been makes
quality our anticipated. degree seek fiscal a As believe being will giving confidence said, volume that need to cohort less because volumes into service. fiscal this realize data been been clients. of far and one to individuals shows they light than of next for us been is peak of review quarter continue eventually staffed for a until fourth the high first a this With the We has not disenrolled In in early the high has a half significant July service priority have large an customer is of we group example, this, state, they've the staffing may trending this trend and activity upward, challenge, year while year. ensure of responsive and moving plateau in This XXXX. in
for VES, as our continue to year that to to through the met anticipated current Act upward happy ramping quarter David exams. QX and increased are of report The be fiscal fiscal forecasted conveyed, the expectations XXXX. in high we're Turning the sustained from year volumes volumes PACT customers' throughout
index, plan, future and, that strategy, out digitally laid to innovation particular, deliver enable doing services, as in programs. intelligence of creating the our is margin contract and customer Like goals future by artificial are core in element unstructured and In of highest-value With navigation and our woven of core each at of cost X-year pillar we programs our business the XXXX. is advanced learning companies, machine into our patented intake, there performance goes I've key innovation to in our enabled can this direction. Examples, is we use which of technology and solutions, X- many success. this spoken and more have modernization, and large savings well, technologies our files innovation these strategic which health efficient the beyond the enhancement, although certainly demonstrates categorize pillar assessors. solid of data and of Across developed an for capabilities health, our our to in a continuing is of before, we clinical innovations to on we include by volumes on differentiating
Turning AI. to
purely reduce as an through seen be automated headcount consumer more interactions. might AI centers, contact commercial in While opportunity to
government to is and our quality, a citizens. provide as to that view value Our to customers staff see greater enabling it accuracy improve increase tool will
by of use quality our cases providing support of feedback vein, teams is AI, used and are where the this to more CSRs, quality technology assurance. presently, some which the calls improving we identified our timely piloting for In have
excited While we first. measured, and AI about people our thing across the business, we opportunities doing and right to are creates also are the our pragmatic, committed putting
Our interdisciplinary collaborative of leadership cross-functional considerations, and made ethical of of establishment objectives. organized up future and with commitment the under and enable Governance and ensure requirements, The client demonstrated is will the organized to our business Board, the and adaptive regulatory and Board through values and in management expectations members. AI AI aligns Counsel frameworks, oversight and General existing team organizational Office risk our legal
about impacted We comment did future be that of of our on I the resulted innovation thus companies expense if the look incident forward calls. not on to hundreds sharing and recognition which recent cybersecurity I journey remiss the more would has a significant quarter. far in in
our or is application pertains that project from by to instances, As licensed we MOVEit third-party that is expert our critical exploitation with teams of was prior the participate used option share are address known, in security is We vulnerability who the and took disclosed, data, software a that software companies data Maximus individuals steps government Because previously to available of data a of exploited like and Data promptly customers' some protecting committed top owner vulnerability a wasn't that's government and investigated to remain vulnerability, The programs. vulnerability. no piece and a assistance was patch to application. in MOVEit entrusted there priority, X-day which was the flaw privacy unknown we the to to various a the incident progress reported the remediation and to vulnerabilities. remedial the to the us.
integrity our this and identified impact network. on We of remain of the parts from vulnerability other any in corporate have not network the confident
provide as customers Finally, application we their and to our updates been impacted support them and a subset of using the who working have investigation proceeds. workflows are as part to with of our continue
in fiscal launch as due XXXX. Maximus U.S. been the Assessment we contract the the United in that Services Functional new selected or largest of segment. quarter, outside year to has provider Turning the FAST to announced Kingdom Earlier the in
or outside health Department of HAAS deliver the services the for extend for Remaining assessments we on the over our of contract businesses and X our X to the evidence quarter, small option demonstrate has to our to on market a conditions, billion earlier segment. portfolio. The Pensions. we in Health strategy Assessment United tightly will only additional scope $X national maintains our the focused FAST optimize VES, results last continue contract this our remain business Advisory to term, the David we the Work to Kingdom, the on goals. and as the employment ability year announced with the measures and leading provider our performance position operations costs discussion in quarter, actions further a expands Maximus reflection the contract, in and evaluating X articulated macroeconomic been In in restructuring years. subcontracting, provider disappointing X a divestitures business. further the discussed context while of to the optimize HAAS Last estimated and disability U.K. types government. on years, also and of must of win divestiture behalf optimizing Service, The assessment health and this Similar is commitment in The with U.S., of of near XXXX, that taking including to analyzing particularly to OUS the shows my commitment segment's we combined value and manage Since the conditions. this and current replaces the
IRS in regarding FAST United Kingdom. Operations Enterprise to our the I news I June in good discussed EDAS Development the contract Last pipeline of as the contract XX. Earlier or $X in billion Services, segment. award quarter, discussed the my metrics we the prepared Federal in now will remarks, turn
the which fiscal the our EDAS billion The over task to XXXX years worth from X in to beyond. resulting expected quarters. for and awards year the to awardees reminder, are is a up $X.X As agreement contribute
on fiscal market. our and our Fiscal rebid exist stability gives opportunities for the of with year that us XXXX solid addressable XXXX successful and been work our strong a rebids. in to maintain Having sight testament line year, to revenue the relationships providing new a to space a the has beyond. year Moving to and earnings focus base, broader we customers
Services. periods. at were is emergency we X-year in and outsourcing process as In an contact X-year Ministry example successful of the short-term affordable with program to over USAC transitioning option another center contract rebid XXXX. Maximus began business Lifeline April, were into rebid of In success extend our a benefit on longer-term contract XXXX X this extension This delivers the valued to BC May, years, we surge multichannel work The for services British $XX in of emergency Columbia's awarded program including program. Under center contracts. Service to million our option awarded contract, the Citizen support COVID connectivity contact contract a behalf broadband of
been into trailing X.Xx of fiscal XXXX, quarter at worth third These a billion signed that billion value. $X.X not the period. of yet $X.X there Further, awards signed. total For contracts had for of were XX, awards of totaled but XX-month the June book-to-bill contract translate awarded approximately
year. a this longer trailing reminder, our the from this calculation of the QX X.Xx. includes no the award award, fiscal As next Normalizing quarter, for XX-month CCO be book-to-bill large be of part would last which will
attention of pipeline opportunities. Let's turn to our our
of $XX.X represents was opportunities $XX.X The pipeline fiscal pending, XX pipeline and total new second sales in June billion comprised of $X.X at pipeline proposals quarter preparation, billion Of reported is in the billion tracking. in billion XX% $XX.X opportunities, proposals million approximately XX our $XXX work. of compared in XXXX. in Our June to
Additionally, our segment. attributable Federal to XX% of U.S. pipeline the $XX.X is Services billion total
on and I'd our Vice Employers XXXX team. from like XX the was As Washington Maximus XXX-spot I dedication XXXX, Inclusion Dr. List. was Cherry, and Best team. President to Dr. Forbes congratulate which Diversity, and Cherry for thanks is commitment the recently named of and of a Arvenita Diversity only conclude, Equity, This DE&I to her possible broader improvement
thousands the last in as evidenced employee work the participation engagement and X into enthusiastic of journey the success groups year. of far. resource grateful their launched validation over The of Forbes the is thus of of to employees the for day, our we've to our by each recognition our we continue strengthening important steps fabric DE&I I'm We company. the do take integrate response
end this future, our we executing organic to quarter remain business rebids total has form contracts, fiscal to XXXX on our nearing core and historically, to of our teams go, expansion and a growth, scope the operating to confidence our new the a of competitive in for our in existing success performance, the created our addition a wins on in solid to work enabling foundation of year With focus With on in organic growth. XX% year major supporting on focused fiscal year of income XXXX of X-year company X- horizon, element achieving the mid-single-digit revenue longer-term its margins XX%. strategy
structure will and strategy. continue must further time, the I concert Q&A. As one over line underpin I've tools benchmarking, tool the also performance. our toolbox of business our open way that there's growth to our with reliable get On evolve anticipate prior But our substitute for in execution mentioned, the in is there. with no and we financial and management efforts help innovation operational Operator. for that, optimization, these operate we've us calls, that acknowledged process that that the will performance we'll traditional provide. analysis, And
