John. discuss morning, for our Thank you you, to Good everyone, third us joining thank and quarter results.
Maria. year before on and provide with against On two the time our with on begin in details the – will want financials highlights Orlando to the I the following usual. of Orlando situation really touch its this I call CFO. the Irma the as But Berges that here quarter
what the-board people, are have business, of outstanding First effect. say care we’ve challenge president show jump team is shown responded a very has to how communities, dedication to of on audience our aware present to that that to slide we’re proud to their Let’s as Bank the X, the situation, our our so the they
platform of then threat real event and station in say most you address as September to really If for for costumers, was the supply we was the to the secure number of opened we and Caribbean larger channels, our week early market. know the we Maria electricity storm. Puerto-Rico remain following a after Eastern establish that infrastructure our during impact our the to the a before the causing did and to consumers been of of by communication are and really generators provide actually access and commercial safety the going or good working achieved hurricane, island. did facilities have a high of the say And branches branches all very among to do and working one services, to to things. following most how the employees technology We new our serve the chain clients customers for the to who our our that next Immediately ensure impact service opening we XX% and to operational Monday, the
has Additionally, very community and for volunteers support efforts been important that area. in active recognize relief FirstBank impacted to it's volunteer, have
corporation helpful large organization Puerto are like communities who Rico with towards and alliance established clients really island. a the have We around an the [indiscernible]
services. getting back in have of in so mountain yesterday. I social bank responsibility weeks. operations of the of Actually to achieved And showing over are we X, poverty past the the high very up the we slide XX% say have almost a the spite the support progress. for percentage, the open better of To the developing that developed slight to achieve we to the alternate And able over are obviously graph conducting have think reopening need. their Puerto expose of on Island in from the six of normal network we challenges services lot have ways some weeks, and of limitation XX%, and bottom us. to is a we do getting our of to the are storms service areas recognize we say we being that of couple from are key the areas, level the business last Virgin back the Referring and it's of business high are remote important and in as XX% in Rico clients the to that today to coming the our business, back those the for all
but only taking but see fully about the Let's the get there. we government recent the unfortunately as the the we're since there's the Again over the shows and still will September please impact to number, Most progress slide can is goals period in have reconnected X close I power move the we polished impact challenges in compensate top to because be to making restored. you in up we can concerned the areas X, the by been being I ’XX, we am jalo and economy progress rebuild many grid correlated to after infrastructure is completely Slide as the talk about we sorry. to and services in the to put to this mid-December, we progress service order many on to see line energy know by is weeks we and by not business say first past to time to XX% but we and our key XX% key offer we be must see are back the electrical business are. have directly Slide hopefully the the reconnected able island X industry. to see remain this chain, to until Rico those where most industries grid see electricity Puerto can XX% generation which supply for [indiscernible] normal say everything this yes
Okay.
to our that also. borrowers there Orlando by the to in non-performing will the they after storms translate did our the of loss ability financial interrupted to and collections Obviously to the about [indiscernible] not for into highlights the lost move assets, more a This comment so for this to was of into in and get the XX. programs per our to [indiscernible] have delinquencies impacted net we this we of contact and quarter, limited so charges start explain Hurricane, mitigation credit did related or is few say we definitely and during quarter. offer area. very a let's results important can provision the and in but Okay, our income the storm borrower $XX.X efforts really were storm weeks included pure Orlando to impacted delinquencies And detail. X $X.XX million it quarter and next slide, talking million a both later share commercial the that much of detail and to are will definitely offered third consumer our and the borrowers after more
Excluding there the the million to agreement prior really storm, Xrd with track them was stronger that that the the on we the a good for something certain to recurring the subsequently When September got on we highlight impacted came compared impact of quarter. pre-tax quite numbers termination have items, Federal we formal the reflect to the quarter, to volumes. net pleased quarter. though were had been XX.X on even was to time. of pre-provision to the XX.X of Again, items I end October business will the do that did are our that And Reserve, numbers pending importantly want announced some income
really for the our at result reported October strong end economic worse our show definitely [indiscernible] even of in the we position scenario. Additionally, which test stress capital
normal to helped to Florida recognize as definitely trend to in have volumes definitely impacted the September, people top. volumes but difficult in Puerto to grip, sense hurricane quarter, our loan month like But quarter things this contributor Rico everyday see more our the because the until bit. lightly ACR obviously can the some on reduction the to a in graph comment started we Let month are first see to please lease September, impact take renewal normal. start coming we remember expect but on have initial strongly us and region of important with this that pipeline the and coming next quarter back, It diversification we portfolio going and should September. an connectivity in move on very our closer us most applications are strategy. seeing the activity remain on early regional being from of by slide to and timing is it’s the in flow is the of component we this and the it's during origination definitely flat so Loan in some important impacted it mortgage times important and Obviously a down in was the activity very was loan the a of the some until also up buying portfolio
significant On island and next other and translate loan ahead there the opportunity rebuild, our Rico Rico XXXX. be look expect we from definitely in this our the for hand, of reconstruction demand this year increase do sector the to should and to for and begin on what Porto as both XXXX is the Puerto for activity re-modeling we loan portfolio private infrastructure the will growing a
the deposits, stable. Just deposit the very touching on [indiscernible] franchise
early cash our that recognize the there we account. of is closely already crisis a actually disaster was of on which the from of a slide we bit in from normalized. We seeing to be continue volume the task. thing are borrowers, exposure an on have the is that into and used monitoring a will manage coming some flowing We're process our very on natural crisis in liquidity this claims to fiscal for bank, government the issuance not some little the reconstruction to demand XX, for moving easy is it the into is a Touching the process increase obviously claims
working feel our continue as with situation, in we We do support can, our but supporting exposure we the municipalities with and the exposure municipalities increase to and to we we continue very these Puerto to deposit, even the looking government and Rico that relationship with the stable. comfortable a government not have be the current to to as we're continue yes government much
Q&A. Now the going and to call I’m back details be for Orlando we hand more will for to