Thanks, for thank Suzanne, joining today. us and you
e-commerce strategy solutions on quarter, topics. On call, cover several business global and company. transform the a continue fourth the During into to execute our today’s multicarrier going we we’re to to
solution. First, and out progress the we’re an update going to on made so new far new our in give partnership with we've that great you customer UPS rolling
Second, we’re its with going to USPS shipping on that major provide long-term signed you the an the partners. new update agreement reseller
for various discuss Jeff XXXX. metrics, the Fourth, on internationally. plans will our U.S. in our on progress our initiatives QX outcome and we’ll discuss and our finally, to business going in And various our our discuss plans progress our the we’re and our initiatives XXXX Third, go-forward financial guidance
our key some with relationship. discussing few a that new our minutes UPS everyone let’s of progress on great partnership So refreshing spending begin by elements and
us allows signed UPS in we year, UPS with our be customers. which UPS package closely offer Through very to the multiple As last you across will partnership, to know, working new late new we attractive ways a our discounts with organizations. partnership
shipping our always Within UPS capability. e-commerce ShippingEasy and we’ve multicarrier properties, ShipStation, ShipWorks, the provided including
the to partnership customers the effectively partnership within allows us actively more shipping The convenient UPS. products accessing volume more make to drive UPS will and those much new However, new customers. UPS for in
can For default example, UPS versus customers. the available all shipping default by process and new with in will the new and some UPS get previously be and that UPS be discounted effort. new account set start so time by will existing the account, new rates for up customer that required immediately up And
with it out ShipStation base. live the the we’re in broadly entire to in fourth customers The quarter solution and new more a subset of rolling with now ShipStation
solution We to current UPS during the out begin this expect ShippingEasy customers ShipWorks rolling quarter. to and also
Within the will offering products, be new capability entirely branded live Stamps.com broadly and UPS will soon. an that Endicia go shipping
previously exclusivity products, longer we arrangements with are had Within that these in place. now the USPS no
and with rates immediately solution Stamps.com side UPS customers by discounted product. with able also shipping USPS available Endicia will now UPS very we’re services. the a So begins customer default first the be a side use offer and account the Accessing when convenient to a to
across this of broad brand, teach those of UPS with will about allow and solutions Stamps.com branded a in early marketing result the start our shippers current small shipping capability great many quarter. us UPS began products beta of and this in Stamps.com rolling Stamps.com UPS e-commerce begin Endicia the we recently the coming our in product test customers the and version us a web up As all to and Stamps.com their and We during to out lifecycle. customer expect
shipping to various UPS. to we're discounts very necessary as our working XX% that surcharges discounts as confusion. do typically are rates much for offer The without include also are discounts customer And new surcharges. volume and daily off that directly that waived waived customer frequently particularly package discounts UPS’ and the waived through standard discounts expect shipping with reduce existing types our to UPS the required surcharges attractive. The customers will to available of products partnership we The able when under are are our the is relevant customers any qualify those
and the been to solutions to rapid to the best leader bring shipping address strive leader We in UPS logistics. continue changes global model in e-commerce. a business our to customers their always in the They've evolving and is
doing For seven-day XXXX delivery example, in they meet expectations to began the market e-commerce. in
to UPS as They partnership recently They the announced announced partnership, new also OpenCart PrestaShop, partnerships a with move organization. USPS with to partners in for areas with WooCommerce, Square. to continue very across would a our with and and to solution good many forward note we customers we’re going work work closely very our We the be new with with USPS provides still we Magento. continue them. strategic new great USPS productively and that
value very our our We proposition UPS by service company relationship with offerings for excited a needs. as offering and our winners our more long-term of new and choice shipping and customers Stamps.com strategic drives empowers relationship. UPS great see and all about the The their the I’m control solutions. them of e-commerce one of products further partner them over in and
that, USPS area. with minutes now reseller discussing the latest developments in the So few let’s a spend
negotiated which negotiated and discounted provide between on reseller e-commerce. vary quick service The First, provide to customized individual contracts service industry on rates customer called based have the that which importance its are the are what each agreements resellers refresher postal a let or reseller agreement. an NSAs, a and me or
ago, reseller to played for a years beginning buy rate partner reseller a the nine have then allows postage its partnerships rate. resell has significant that NSA and to reseller's Each postage resellers role the package a at a shipping USPS seen from of USPS success. growth higher one the in and at large that customers Since shipping
the and shipping their through XX% growth rate reseller past PC postage USPS seen has Over compound partnerships. years, XX their their for total volume a
businesses. shipping growth our leader One USPS in for become USPS success. of most has medium e-commerce been of been for e-commerce in view, reseller the a successful small in big and has market areas has the the factor that the In industry where package
shipping such economics a than way of e-commerce the software portion XXX via solutions, platforms platforms solutions that and in multicarrier as participate reseller more created NSAs. USPS e-commerce some of marketplaces, software aware these in We’re other
platforms, in ways, on USPS space look you their for sales. USPS these their the technology, their in you the resellers a of focus an When acts industry e-commerce homepages, in solutions. in where the various shipping; reseller In many e-commerce promote e-commerce products, on and see at their incubator their marketing the behavior various large as to
USPS then the USPS extremely those various the is of market organizations characterized is pushed business primary resellers, their e-commerce incentivized done e-commerce. a successful some, been partnerships have those making has as in some the and resellers In in USPS carrier. with the platforms, share of as and has what and shared wholesale and through a aggressively a as small those then been result USPS This medium economics which leader ecosystem, resellers have offering network by revenue
With the predictability and now reseller that agreements the multiyear USPS signed USPS both importance success, astutely to agreements has the the of understanding The for with new and stability long-term industry reseller its for new provide of significant partners. partners. their relative and contribution their resellers various
agreements, comment not thus the unable We on of these party new are negotiation and specific and economics. to were a the in structure
of filings are service via by XXXX. Postal Regulatory the to details un-redacted the made certain available the were postal December the in However, of sections that Commission
an XXXX of was implemented reseller below option reseller commercial a four an in years For extend for to baseline for years. reseller. customers such example, new two the with plus from that until the new December to the The signed for pricing agreements of interruption program agreements the XXXX discount term additional There's XX, for all and no there go XXXX. were initial
provides There Express, in larger new Mail particular packages. of a writing The contract approved type a larger merchant the called that Priority is and by if other applies postal concept Mail to a Priority of for classes There additional service. customers, discounts platform. a structure is of tiered
shipping of subsidiaries of ecosystem are generated USPS through and reseller these thus within a easy e-commerce will our platforms the all result continue of on to new service part superior have the existing new Stamps.com our access platforms reseller our USPS and agreements. program, and rates discounted customers to as
Our with commercial relationships unchanged. remain largely resellers the
services we be We of our with expect continue a opinion, business their our will again smart promote customers. the of look USPS’ XXXX made, innovation industry, with and continuing reseller Like appropriate USPS a USPS USPS our as shipping provider. partner for the promote USPS to in to very to to to the services partnerships in first we forward see where e-commerce and continue successful move in very our as result a reseller resellers and the under So it. partners the benefits creating to
initiatives on the that, for focusing With on market. U.S. some update in we're now let XXXX of me everyone the
our of part to to We large First, continue target company's business. to growth on planning in shipping resources heavily our shippers. e-commerce we’re of devote invest a the percentage
we XXXX of For these to these expensive and making investments shippers to are customers. customers our beyond, expect Shipping large to types in more to than solutions. business small acquire attract order continue
average returns a and However, churn lower send long-term predominantly they with yield that higher usage small our to characteristics on mail. their revenue other higher service businesses per customer, typical use compared to including investment higher when
marketing areas. correct front, radio, sales, direct continue plan other refining our search well as telemarketing the we On to increasing engine affiliates, media, mail, partners, and process acquisition in investment customer television, through engine marketing, our optimization, search traditional as our our
expand We integrations. also to expect partnerships to and our continue
Salesforce Shopware, Essentials we Snapchat, XXXX, SPS Overstock Alibaba, and including [ph], Acumatica, partners added new Vix, During Commerce, several others. NetSuite,
collaboration a to We the to version announced targets business its of also ChannelAdvisor a and markets. recently platform ShipStation medium that small e-commerce with simplified bring
market. our e-commerce of solutions, of resources our part invest of in our and in in XXXX dynamic the particularly a shipping expand amount The significant and Second, development shipping in features to the innovate U.S. to plan we industry very the is functionality continuing business. plan, multicarrier we
the Our our and possible meet rates needs or as we monthly customer can our as customers overall maximize that annual cancellation increase ARPU, revenue our goal average is to many be of customer reduce able customer so acquisition, maximize our usage. to customer prepaid
our shippers support ShipStation shipping the allows product, to their released more XXXX, functionality split example, we operations what’s a several called volume shippers. multi-warehouse We more complex expanded which using and we during shipping scanner. a including higher made to shipping run to For workflows automatically scan-based and enhancements workflow
ShipStation functionality inventory the added app. also mobile We to
will to plan proposition that for functionality we continue XXXX, enhance solutions During add features of shippers. value and our and new improve the to
cost-effective and packages we are Third, customers plan countries. U.S. to continue innovative bringing that other to solutions to sending
USPS’ label receive where postage our share During portion program, utilized shipping private called companies work USPS launched new XXXX, carrier of access the we rates through for a on to a a customers discount the international international initiative USPS program shipping we and that GlobalPost do which partnerships the rates. whereby discounted offered a can is their
bundled GlobalPost, During XXXX, other benefits tracking, the includes solution as Program pickup, and is customer Global insurance, and on Advantage procedures which we customer speeds, that enhanced free built simpler delivery a great free added such benefits. package top of upgraded customs
During grew total revenue and under XXXX, GlobalPost Global Program our the XX%. Advantage
solutions drive We in XXXX. expect to to these continue
We solution. And as international UPS, an shipping under international have as solution for also new now offer a Express great with DHL well. partnership new our we packages
business our Now, let a of the our toward U.S. XXXX, USPS-focused our plans multicarrier model of with global solutions me shipping company. expanding we of of from a path acquisition in e-commerce discuss for outside some Starting began domestic-only MetaPack expansion a business
for international entered we significant undertook our to efforts ShipStation and into years, UK, begin market number Canada to we partnerships the product the XXXX, Australia. and of several and past test the Over in market a XXXX during have
ramp our development aggressively. During XXXX, our marketing, our efforts development we expect to up and business product
our for countries. customers and enhancements to solutions First, market ShipStation continue continue and in international ShipStation’s our target XX%. to by product relationships, plan XXXX by ShipEngine, to partnerships, shipments develop grew we carrier to
launched Sage Post. Australia DPD we partnerships Express, new XX and focused the Visualsoft, Canpar Miracle, international [indiscernible], including on XXXX, During market, Local UK,
the Using to marketplace other the Canada integrated marketplace the door Miracle XXX Buy platform, Best marketplace we Miracle customers. opening
three Please Fastway, new Sendle. added and also carriers; We Australian Couriers
[indiscernible] Land internationally new in added addition accounts accounts some the Rover major also XXXX. and of We significant major with Jaguar as
to improve cross-border to further ShipEngine. capabilities currency language and expect support we to expect systems and launch expansion, to to our market. XXXX, also as In XXXX, with in international capabilities expect and we such France features further as taxes speaking added our such During non-English translation enhance as first we duties
to the new customer make Second, continue re-architecting and in technology, technology both acquisition and business, platform we in our MetaPack including driving innovations. progress
during the two major XXXX U.S.-based side, first U.S. team. On in signed our our customer customers the U.S. sales we utilizing
We also very strong household that names. U.S. a are developed of pipeline deals
in U.S. we the was MetaPack U.S. acquired their to also carriers countries win a customers and identified before the U.S. solutions. when team Bringing our acquired In expanded new existing MetaPack, into with one MetaPack. really continue number several had no we them. large of and we of our to in presence synergies we the to we new of customers Europe MetaPack new sales added
an X,XXX expect international launched services XXX,XXX allow and features. drive enhance carriers, that new we we Delivery XXX us the retailer development do tracking shopping experience side, many users new to e-commerce branding, includes portal drop-off which the carrier languages XXX continued The product technology the called From value and We've for the of MetaPack exciting also that to Tracker will work to tracking services and connect and other pickup ShipStation platform. translating for our XX the locations, to customers.
go multicarrier now the shipping Stamps.com our branded replicate Finally, international e-commerce, solution. building XXXX, we’re into simpler and web to the up coming planning based customers. invest in U.S. more solution solution market to Internationally, a simpler main ShipStation resources e-commerce front web more international complex powerful and for development like a strategy we’ll during sophisticated with for and a we also solution on brands; where customers e-commerce two Stamps.com
solution and important Stamps.com with Stamps.com to for a XXXX test UK. Mail. is of in We marketing carriers Royal Hermes, we a small some the the the set example, the that begin build expect UK to web in market, that of place, solution of during version Once in expect DPD
technology the about our we proposition in the value e-commerce of enormous service our our and So offerings. of excited future very remain company
long-term to continue out company the outcome the e-commerce play of to myriad diversify for and trends the as best goal to business. Our our position is
and that Following the domestically business new have changes relationships. early carriers model continue regarding we enhanced very we to traditional and productive announced last year, both and with discussions internationally non-traditional
success the provide our properties, integrations, strength All proposition partnerships of programs. very number and driven of force, our of we and national multicarrier our strength the positive, sales by of scale level size the been these discussions recognizing marketing value the and strong and of our have
extraordinary positioned our are an built to we with Overall, continue organization to this we and new drive incredible an workforce well direction. exceptionally assets, amazing in company
become will multicarrier we shipping. the leader confident We’re global in e-commerce
now the With Jeff. I’ll to over call turn that,
