progress then, Jeff us and financial customized the of And our the for We'll our internationally. on our for we'll programs discuss in We'll will in talk developments some Suzanne, about the thank And recent discuss plans Thanks, impact our discuss and on talk several we'll about we've our plans discuss XXXX. light and cover initiatives had of QX implemented corporate postage our guidance progress the our of today. our business. go-forward you and various business We'll topics. that today's call, and joining has COVID-XX in We'll On the remainder results initiatives business. of employee some COVID-XX. metrics, U.S.
is the on having let pandemic So impact COVID-XX by business me discussing begin that our overall today.
place. our mid-March particularly many pandemic significant that using positive since our a acquisition sheltering impact resulted to customer and home individuals increase has of a software, COVID-XX new So in our customers began when in packages volume the and far, and companies process working the significant from in
quarter. last two while was meaningfully started as surge in acquisition our the accelerate in up XX% almost to quarter, acquisition per first acquisition first the The cost For the dropped year-over-year, a whole, weeks dramatically. of
trends over of month XXX% last in up see acquisition. in in of year. April year-over-year saw strong for the We've continued The customer same was acquisition second month increase the to date we March, similarly month over of acquisition an to particular, versus XXX% the During quarter.
surge quarter acquisitions sequential resulted first a The outside by last of in XX,XXX the a our XXX,XXX. ever, number weeks The few sequentially of customers reach quarter. in done. paid of the The increase increased to first acquisition added the significant customers largest paid number for customer company, in our as we've
to the number looking of post and Some are service why of seeing do to locations packages. we're large other go an or to in factors for into to office coming a order retail include; our new large mail people their a customers for number alternative their
brand incredible all the of over we our that the years, last up shift we across that big that meant Our beneficiary XX awareness online. properties, of have were built
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also using they now much great can save our online discounts. understand how They
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new all carriers major increase we a we addition acquisition and saw strong that all in also the of the our customer our In in brands. shipping our of total surge software volumes through process to across
very Our customers multinational industry. cover small range and businesses large businesses domestic very to virtually from every
have customers have well who we COVID-XX and have of as unfortunately had been who as by e-commerce customers suspend beneficiaries driven strong such increased consumption As to operations.
all volume we continued has Overall We've with also in total as we U.S. and March processed up accelerated second of strong April. domestic U.S. dollar trend more half meaningfully in shipping the supported of the shopping the starting that home in carriers adopted across into the from growth work activity more trends seen e-commerce recent model as the picked and consumers online. consumers
that remains And March April, solutions growth. north The saw nice growth month during package double-digit of to a of in trend XX%. a the working our volume customers. that address transitory seen needs indicates phenomenon then question or well volume be the Again seen. is we a increase are the longer-term our surge just very dramatic whether of have the is to in
those many more the more them that great we save do they long that use offer two really sophisticated solutions more save our the the expect and run. time more lot our they that solutions once We discover for discover to regularly believe and of customers a continue which that value of discounts big we With really them regularly customers money. features lot propositions a use can will can
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and ShippingEasy multi-carrier capability. UPS our properties provided have always a Within shipping e-commerce ShipWorks, we including ShipStation,
rolled quarter. more However last UPS a out new a customers partnership in customers with we and of us it number solution to effectively first went during drive to fourth the customers and live to The of ShipStation the more subset quarter actively broadly volume the and ShipStation in new year UPS. shipping larger allows
branded also the during and it We ShipWorks, customer rolling ShippingEasy, Endicia began quarter. out Stamps.com first to solution
and offering that products new shipping we UPS began to an is new roll Within capability to entirely the branded out just Endicia and Stamps.com existing customers.
USPS those the we had with that no Within now longer exclusivity in place. are arrangements products previously
and now discounted when to is rates we're to So, Endicia account immediately solution a with Accessing use services. UPS shipping able offer product. customers USPS available Stamps.com first side-by-side default the a very begins customer the simple and UPS with
rapid seeing the volume process. and are in growth very UPS trajectory a solution the we packages that of steep of We adoption
to excess relationship. off lower early say Nonetheless excited seen have growth sequential past we're We the Over the months, our would base. that month-over-month of a in XXX%. few UPS new caveat in about it's growth starting relatively very we it's
be partner them company to We a long-term our and all products solutions. expect and of for great Stamps.com
of we're With U.S. turn me that to initiatives working on in market. the let the some
shipping continuing the business. on the growth First heavily part in of we're invest to
the as marketing, to all of to direct refining mail, company's search large as customer areas. other resources in traditional to optimization, As you media, investment processes sales, making search and we our attract solutions. know the in through radio, including In the direct shippers that shippers. We're telemarketing e-commerce the affiliates, the a of the we continue order partners devote to continuing beyond, engine types our our channels XXXX we well television, large investments acquisition our in engine do to percent expect target increase those of and
the and invest we industry in solutions dynamic that of The and research market. the Second, very and significant to development of amount a our of particularly multi-carrier expand in e-commerce features we plan resources to our is continuing shipping the shipping functionality in business. innovate part
maximize customer acquisition, is our revenue many annual goal needs to able our customer reduce ARPU, customer rates, of monthly be overall increase possible, cancellation average the as meet can or usage. per we paid customers our so customer and to Our that as maximize
as new For drop-off apps. on pickup delivery enhance more tracking, XXXX, we're provided such mobile third-party our our continuing capabilities in support, and in to drop delivering options and sophisticated the shipping, cart, branded logistics we're focused returns, capabilities shopping
to solutions to we customers are packages other bringing continue cost-effective plan Third, countries. innovative sending to that and U.S.
through launched international recall, we shipping XXXX rates new our offer to a we access private customers carrier where discounted shipping label called you partnerships. international GlobalPost during As initiative
are portion discount receive these reminder, on a rates. a carrier the programs postage of companies their can for where the As work and a do
offer is we During which we the as area as free a Global the such DHL express growth customs to solutions of We benefits to we upgraded this delivery that very and tracking, GlobalPost, also for free added built pickup, are customer We're great that nice in XXXX. procedures expect includes Program, XXXX, package these customer that continue in enhanced simpler options solution seeing attractive now UPS would insurance, shipping bundled and this Advantage speeds, base. benefits. other top carrier international note and drive on customer
that, some company. acquisition for we XXXX, With me let our turn we began that from of the a towards path expanding expansion outside domestic-only U.S. in plans of global USPS of a Starting model a of multicarrier MetaPack with e-commerce business solutions made the to focused the shipping
several significant entered years, past of number the for Over international partnerships a the into market. we've
Australia. XXXX efforts to our Canada in test and During XXXX, marketing the we undertook and ShipStation begin U.K., product
During development expect our product in business development our our marketing, efforts markets. the we international ramp XXXX, up to and
to product enhancements plan relationships, and continue target partnerships, our and ShipEngine, solutions market ShipStation to in we for for to First continue our carrier to countries. develop
versus through first Our were shipments quarter of year-over-year XXXX. up the XX% international ShipStation
launch During such and in capabilities systems are France solution translation to speaking as a and first our currently we support language as international expansion XXXX non-English currency expect to to we improve market. expecting our further
with as expect added also We cross-border taxes, capabilities enhance to customs to features our our duties and ShipEngine further product. documents such
make our customer MetaPack in in technology to technology both innovations. internationally, continue and the acquisition Second, including progress driving business, rearchitecting new platform and we
we've continued no before household and them. the presence the pipeline acquired had names develop U.S. a that deals During in first to really of we are MetaPack quarter, strong U.S.
U.S. of deal. our the with So was synergies teams to we've bringing MetaPack the U.S. identified in one sales the
process to we Europe, some in the continue in new win closing MetaPack, has deals. that of some the current In COVID those although we would customers of environment note caused slowdown
to carrier to continue XXX also allow the ShipStation development platform. the us We to work do MetaPack to services international designed connect
solution we continue solution. international during resources branded invest to multi-carrier, building into international shipping a XXXX, in the development to Stamps.com simpler Finally, on plan e-commerce, based web
complex customers, replicate coming to our powerful sophisticated ShipStation e-commerce main with web planning we're solution go and e-commerce brands; where to and up strategy U.S. Internationally, simpler the solution for for Stamps.com customers. more two we and a like market more
during place these planning the an We've some the solution markets And development begun on expect test have and enter begun working of that's marketing stamp -- solutions begin We're international the the as once some markets. selected to approach solution web new of to to we in our XXXX. we marketing international version we Stamps.com prepare markets. of
recent With some customized that, now our developments discuss postage business. in we've let's had
consumers that You'll valid recall that images form the Customized a name. under digital of to which postage, Postage into allows USPS-approved USPS is we postage turn PhotoStamps brand offer
a of religious a We recently end Postal all first the the The alleging the result June by a U.S. notification third-party religious XX, recent regulations on amendment Service the lawsuit decision filing program against XXXX. they've of received expression as restricting decision to Customized USPS images. a from Postage USPS of USPS by made the harm followed
unnecessary, this if be creativity future. believe we at the a it's time to the it's to trying that But in well bring difficult keep lot by and not was able We to expect will joy program the as world. brings fun product mailing considered. We USPS know certainly the believe of a this we back to decision
material. it financially in annually. EBITDA the single-digits low the However, not is for Contribution to bottom-line is
to So with the the to related COVID-XX. some me we're turn doing that let corporate programs of --
monthly to citizens fee over In help our U.S. crisis. part as April, we corporate during program provide our service and As committed current without to citizen new to launched the can. a a we're COVID-XX to software our XX doing every we pandemic senior company, all age deeply a way
senior This pandemic the group. of other this has the than any impacted of country citizens lives more
by Our mail safely and the leaving without ship regions them program hope homes. their is all U.S. from in that senior of to citizens their over and allowing this will all packages benefit letters
to this the exploring We are face as get we terrible help world together. additional pandemic ways several and involved all also
We're employees some the effect took well-being We COVID-XX to over on of Let our and model human our employees. with me at now X,XXX make of deeply discuss company-wide work steps aggressive moved the of sure resources aspects possible to the were March that our health and employees to home X and -- safe our as company. all a the we as week the of our committed early of worldwide.
we impact work position change to on Because be were our business a is very the significant make good a building able in on and productivity. without to marketing Internet, early the to all-remote model software an
customer As operational March somewhat challenges with before. expected we've to there we needed seen the were than out by more that work exacerbated these were in surged our changes. The rapidly fact acquisition ever issues
our and working through resilience, showing challenges amazing the are effectively. However, quickly employees
our some our increased service for to full-time the overall during and hours actually situation absorb demand We've the equivalent to-date. headcount COVID of
we keep as in be we can can the as until can continue new return We be order an wait where in expect safe. very we necessary the safely can organization and position effective to to to approach that all-remote for to under office. be lucky employees a our as long We're employees patient
and that symptoms short I time. back recovered like period in was the experienced also to back contract quarantine and quickly that a one several since been I let the our would unlucky positive had to time. COVID-XX. I know I ones mid-March. for in and business my engaged I home. in own fully myself I of for virus I And of tested flu-like recovered everyone
our illness, not results quarter our metrics. you way financial a did in from my can during as clearly our see And miss any beat company first and
virus lost families lives out their contracted thoughts individuals that their to pandemic. friends worldwide this the X.XX the and more have million individuals the particularly go that than in have and all Our prayers and
all deepest so very your to for care health We're doing time. also I all workers challenging much first who and to would express like my gratitude responders grateful those during this sacrifices are us. for of
and our service We remain the company e-commerce our extremely about technology excited proposition the of value enormous of future offerings. and
Our properties, of our and our programs. scale integrations, the marketing Value strong, as strength and of success play company best myriad force, partnerships the is goal sales and for level position worldwide this size strength multicarrier the out. the trends proposition is our of provide our by of of the driven number outcome and we the long-term to very national
a a cash in balance very we personally through our very cost for including to are XXXX and years cash company XX over structure result managed the team. managed had flow two this have currently and million management seasoned $XXX as dot.com healthy a recessions a sheet We on and We've always strong now our I And financial XXXX very the post recession crisis. sheet. balance to investments company major very with XXXX bubble XXXX aggressively.
would the XXXX financial -- doing that a crisis, cost-focused strong our as XXXX XXXX were able during to to note any we We as to a culture crisis of continue without financial to layoffs. XXXX result execute company
We a throughout continue well execute recession. healthy generated that to entire cash and flow
In the to at repurchase entire very period attractive fact, prices. stock throughout we continue
record to track experiencing our created have comfort More and acceleration leading also continue we're our financial awareness gave large recently, experience a our the business market in business we reinforcing today. strong to Our for significant us that brand solutions. guidance provide
to to to expect we business get stronger XXXX position to beyond. continue as multicarrier in organization the on e-commerce global shipping. throughout and a in to We're solidify execute an as And leader our plan and our continue position great continue
over With that turn call the to Jeff. now, I'll
