RRGB - Earnings call transcript Q3 2024 | Red Robin Gourmet Burgers, Inc.

Due to licensing restrictions, you must log in to view earnings call transcripts.

Operator

Good afternoon, everyone, and welcome to the Red Robin Gourmet Burgers, Inc., Third Quarter 2024 Earnings Call. This conference is being recorded.

During management's presentation and in response to your questions, they will be making forward-looking statements about the company's business outlook and expectations. These forward-looking statements and all other statements that are not historical facts reflect management's beliefs and predictions as of today and therefore, are subject to risks and uncertainties as described in the company's SEC filings. Management will also discuss non-GAAP financial measures as part of today's conference call. These non-GAAP measures are not prepared in accordance with the generally accepted accounting principles, but are intended to illustrate alternative measures of the company's operating performance that may be useful. financial be the release. found non-GAAP GAAP directly the can measures in of measures mostly to comparable Reconciliations the earnings company third its its has earnings The on release quarter website XXXX ir.redrobin.com. at posted

like would and President Officer, Red Executive I call over to Now Chief to Hart. G.J. Robin's the turn

G.J. Hart

Good interest Red thank Robin. your and afternoon, for everyone, you in

third quarter expectations. our results Our were with largely in line

have to increased by due drive be and in of continue encouraged the X.X progress guests. relaunch our driver Loyalty to of revisitation to and interest guest to ability ability confidence in its feedback long-term be our We of those positive a guest business our

is gourmet macroeconomic high-quality focused in well to positioned investments burgers, the which us While friendly over on fun we as control, compete great months burger guest remains we and occasion positioning this bottomless through win. We our and brand what have experience believe to delivering our made craveable a we and remain every the iconic the a can environment challenged, fries and brand atmosphere. past XX

internal over to the of to that doing. the overall We Star share validate are proud monitor that since we've continue proof been external the I'm scores OSAT plan. our XX to and points up work points North beginning

basis traffic remainder is the meet in believe points guest industry comparable I'm deliver We this we as measured more efforts pleased exceed average included traffic OSATs Red and will and of the performance line revenue and since average progress, average. that has now exceeded Robin industry. With the that a X.X%. Intelligence have on This these year. the industry even industry Box highest are XXX we to the at that by least above closed the XXXX the result through increased Black share with or restaurant the gap

team to than of I specifics, a our heartfelt dive you extend XX,XXX I'd members country. more to around thank all Before into the more like

Your to improving day every every brand. shift is drives and revitalization key is our the to beloved what and dedication of our success

Over have consumer. quarters, we the the inflation course of the impact past on of several the witnessed

were go dollars as to and trade-offs rising far consumer cover they raise not had hard-earned including did found the within forced businesses their as to visits As had input budget, to their to restaurants. prices make costs,

same dining a As to through promotions casual the Intelligence the been discounted of Box XXXX. X.X% is experience three consumer this has decline journey the array response in guest to quarters our first result, and a Robin's across the decline somewhat an Black food measures at The industry approach a different. of traffic offer that traffic and price. Red

proposition we I the talked performance and when approach our I've the bring doing guest Robin's as cost match the deep food a guests so guest what deliver and to now was in team and XXXX, was hospitality. to of experience. has and upgrading experience What great equation work top arrived, the work experience so This experience and for food discounting had great engaged was to a Red we the flat the grills lead guests. Robin CEO, introducing that value price from understand to as our many why found for arrival, our extensively it Back years down and heavy I'm recall investments about burger started not level of of may cutting have the proud made my food XX% to step success. When rebuild accomplished and to of the true quality service prior. been decision to adding from a members the value a means to the in menu our away made over lifting does service. that to the went to our Red due broken we to misguided to challenged we but gourmet so You a did well-intended deliver degraded cycle creates discounts to I improve prior improve the deep receive. to team

Our these next step then restaurant find to is bring guests our into to to ways experience upgrades.

the confident we higher are to great as a some Robin, work the we experiences we that year. a to to of do traditional The we levels and We reality experience competitors. very new team first But of this Recall, of data our continues likely when not deliver and result. our better as competition. confirm resources our a a this spending more and tested spend creative, back. Red are marketing the come guest have that the in prepare test, did That be half more our to traffic have is to at nimble measured lift level than same they means

tactics other to During marketing half prepared spending also XXXX, are visits. guest beyond the first of drive and traditional tested we

is I'll loyalty successful First about moment. a our that more talk in relaunch

gourmet currently offers Second appointment prices, targeted a we and Monday, $X cheeseburger Monster reduced and a bottomless are bottomless Monster a $X including call meals include to serve what patty And kids On on drink. off promotional entree a and XX% side is $X a shake items Tuesdays, Monster where milk guests These upgrade, and at burger with include selective can Wednesdays, are we and like dining. margaritas. monster enjoy side. size $XX

these promotions You'll things few a that in have common. notice quickly

busy of targets traffic. less promotion days and are can the week we incremental drive that First, the

approach the that most to fully XX And clear introduce we're the strategy, past only. Second, months. the all made target check items to this traction This the the to third, continue we experience through Overall, allows to new fourth our investments upsell largely additional favorites. promotions with this pleased guests we've promotions guest quarter. in dine-in ability and are and from the importantly, traffic average expect over and drive

would our I a investment, draw types these a distinction and of of approach While our near-term clear competitors. with between offers that come

gourmet and in dining price reducing accelerate food driving the give an to a burger try and is We same traffic are guests growth return experience, to believe and experience. we drive to the guests they designed Red as curve will our and approach the new experience Robin overall truly to for new into a encourage XXXX. lapsed experience us While

Turning to marketing.

the program guests right this on an to the quarter. We we've X.X be continued about we've proven can power and Red and continue relaunched for marketing right build to the dynamic Robin, of pleased we strategy quarter. at media time, the mix a into spoke efficiency effective last of earned drive with spend marketing our to traffic harnessing that that of loyalty the reach Through third digital, social, our momentum

We have customer our and more data invested dynamic in marketing capabilities, including in owned our channels. storytelling web-based own platform

promote aside to communicate to menu, as key dining and the in our great messaging value chosen a such appointment thoughtfully choice already $XX targeted I Red's under of with our served have We promote burger bottom Double and periods Tavern earlier. the mentioned

addition, earned new and innovations with Games. have guests, media notable social our breakthrough Gen media. Z thousands XXXX Perhaps Holy-peno press our In time in trial, a our to Heat menu more Summer And spicy York of impressions and influencers brand and Olympic and trending we correspond guests Gold at and millions in Challenge most the buzz. that's Wave, the limited creative recent featured time which New was social driven Medal Triple-Patty ChainFest, Angeles celebrities to promotions Burger our profile burger, with flavor and introduced Los

with value, what's continue expect to new of to and channels strategic We brand guests effectively upon and us share combination earned innovation to deploying menu media media, creative compelling a storytelling. build a new current of allow paid efficient own foundation our and

May, Now our turning expectations. X.X, launched to exceed loyalty. we Loyalty which to In continues

are frequently their factor that spending value each able We immediately the in these segmentation, earn as points to to visit. We drive Loyalty personalization, on messaging higher on is are effective sign frequency to a we're strategy our designed they loyalty, curve. and promotions for more signing us consistently how and and quality. Through visiting up X.X accelerate value, score members. well. more loyalty know guests triggers major design when and we guests up marketing and value more They service to behavioral ability

new sign-ups of value providing highlights launch with first of and rate. new a Loyalty new purchase After traffic prior XXX point sign-ups the added program nearly a the members long-term spent. This immediate reward an a share our to during appetizer capitalize earning $XX X.X. interest earn sign-ups to was to way run per top provides redesigned a level bottom than averaged much program third easy an four-week incentive program like Under your return doubling and for dollar Loyalty rewards. rewards and be and the communicate I reward XXX,XXX members members for free since by The We've a member as more every demonstrates continued to the receive last window a for members visits one to redemption period giving allows as has previous As financial points, orders. shared earn frequent is the driver. our X.X, more dine-in online reminder, faster The server elevated than earned good program. I'd to both XX-day the quarter the on of quarter, honeymoon. well some reward earned visitation encourages just for their incent

or third continue members, Including compared the of quarter largest transactions year. New transacting Loyalty the Xx to year. XX% in per member number loyalty Xx members. more more has typically Xx visiting our to increased spend increased than to members members non-loyalty XXX% the with increase as of all last members

Loyalty through the over of of as member lapsed for visits May guests Finally, loyalty have of third the X.X Loyalty launch us with part X.X. lapsed of approximately members from XXX,XXX end previously in all the These loyalty XX% reengaged accounted quarter. previously

experienced and with the We continue get program get operators sign-ups to as guests benefits. familiar more our expect and even new the driving improve more to these our metrics reaping

personalized power messaging much are with addition, based on unlock capability send ability visitation to we habits to our beginning the data menu our preferences. each customer new full This communications now of trigger member's and and drive our includes more visitation guests. to unique In

our to existing Robin continue exclusives loyal we're engagement being with we drive tactics the new value of member a alike, to Red deepen other guest. guests and and adding gamification, and As connection demonstrate

of end of and XXX,XXX XX.X last third continued quarter, an is grow. our program, we continue will million With since our increase quarter, new the figure membership expect total the approximately the success guests to at of that over

it of and our remain continue the use be for driver ability to in business. highly of to with confident We loyalty our pleased as growth a key progress traffic

our on North the as bottom and strength quartile. like an performance performance Star portfolio. of restaurant plan I'd we metrics restaurants quartile shared share January that our I update of of in When highlighted to our key to XXXX, launched quartile Finally, our the by compared challenges top

restaurants have generating positive these While company basis level in many are trailing points XXX restaurants succeeded well, improving restaurants XX-month basis. Performance XXX profit. very the remain bottom financial in restaurant level restaurants, creates XX performance of top profitability and of on a our of operating we to approximately continue that restaurant a approximately not quartile some the perform total drag on in XX

working as this actively XX they are to viability operating execute control, position to teams their loyalty, execute the continue of Red support and each we we and demonstrate restaurants these to We the long-term restaurants. to progresses. Overall, our seek continue to of share Robin effort of updates operating We in plan periodic the and these I long-term plan proud can things for we as am as team, success. such on

call and to and improve performance we've that, all some past we're made facets. And value validating with guests I'll over marketing months investments financial working, brand Todd XX are walk the over the the I vastly add messaging our the the you across through to thrilled closing to thoughts. turn before Our is

Todd Wilson

third million of G.J., million afternoon, traction as plan, Thank North quarter. decline Fiscal driving revenues the offset good approximately of the counts quarter past was We primarily this of G.J. partially the to restaurant year. success total closure This In XXX is $XXX.X year. $XXX.X traffic that as basis X%, third in dining was earlier. of nine the and profit were and due a guest in guest restaurants you, due quarter, XXXX. the basis the percentage promotional to the third The and traffic. I levels everyone. the versus the to of revenue over increased in The line discount of improved decline traffic check of each trend lower X.X outweighing appointment compared restaurant note referenced a the by led trends points we executed our guest decline Loyalty dining quarter successful offers increase a comparable and sequentially of casual with have traffic are would decrease a in revenue average of to increase operating an last XXXX third compared the points X.X%, improving was XXX now attribute by in primarily benchmark, level XXXX. quarter as Star the implementation of to Restaurant in guest

team experience. capturing primarily that Our and to and date Cost pursuing thoughtful our continues XXXX guest do cost through captured to or XXXX commitment have great of maintain to the optimize work our the better chain. in been for parity savings efforts supply savings

we opportunity While profitability. an efficiencies continue are further in addition, we now actively operating to restaurant-level to area, pursuing see drive increase that in in

management of similar the measurements in that efficiencies quarter. reboot food and come launched hot tool this reporting schedules and to relaunch labor earlier a these our cost expect third from we We theoretical of versus our the actual year

plan an these in achieving requires that intentional Star investment objectives elevated that the North experience, the we deliver labor included guest successfully our While has efficiencies.

our $XX.X compared $X.X quarter traffic encouraged million third XXXX. was as occupancy intentionally decrease the the quarter several not as third decline Selling the of delivering and by to driving the sale-leaseback $XX counts, in versus quarter guest initial million of is to in decrease The support million reduction higher XXXX. lower We XXXX. We driven third by $X million, $XX.X the results held of and satisfaction scores. General funding related $X.X on as are labor efficient conference to and labor contributions EBITDA of conference costs ended partner our promotional promotional in more and year reallocated was partially of the discounts million primarily quarter Adjusted GAAP. third dollars conference expenses million guest have discounts. The primarily cost elevated quarter the transactions. We our increased credits a XXXX our is the $X.X The a G&A of with costs offers, recorded costs was are under quarter goods of weeks, cash and This quarter equivalents, did that second were capacity principal we of hold past with prior line during over the million in a $XXX.X million. On and cash builds $X.X credit. this restricted under by gross amendment cost were third executed traction agreement demonstrated a year maintaining X, and that to managing administrative and the both in operators and from executed amendment cash the we million versus the recognized $XX in required million. the credit in end, media November third At available revolving vendor offset in third outstanding our of balance agreement. August. borrowing on the amendment credit back the

financial first The that and was through previously leverage the expire XXXX. This efforts compliance offer our of third XXXX scheduled the lender million of $XX of from appreciate Fortress quarter North in quarter million We amendment thank increases flexibility this to quarter to who contributed to of you our quarter fourth and our in the and continues Star partnership third everyone ratios supports revolver expansion the from Fiscal executing to a first plan. completing great the $XX led group additional work. XXXX the XXXX by

now Turning guidance. our XXXX to

to $X.XX approximately profit in billion, expenses investments at million rent guidance experience sale-leaseback our of Adjusted revenue XX.X%, guest the of million. inclusive least of related EBITDA to restaurant-level updated the total $XX.X to transactions. of have and following: We operating $XX the

and will reminder, a approximately total add reported which Red guidance Robin, do XXXX. $X in our compensation as EBITDA noncash estimate not expenses, is for EBITDA adjusted we stock-based million practice our back As historical adjusted

back stock-based in the adjusted credit to XXXX in used evaluating We agreement better our with adjusted align added are EBITDA reporting with compensation the industry. in EBITDA peers and

anticipate promotional discounting earlier. Finally, G.J. related $XX capital we to operating approximately expenditures, profit additional adjusted by offers now is million. The restaurant the and discussed guidance the expect driven level EBITDA to we the change

encouraged term, In comparable term. the to near XXXX the drive have returning traffic been very trajectory, they offers of net goal help in longer and in we and the achieve the sales a carry will positive cost improving While we profitability. our will believe we increased traffic growth anticipate by

Our key anticipate follows: our as are expectations for will sales. we comparable three fourth drive the quarter components restaurant

grounded We that X%, increase traffic expect will will the seen fourth a in during quarter. we headwind. PPA approximately PPA be decline reduction of have will in traffic the results revenue a loyalty X% are approximately X.X% expectations the and four weeks and first deferred the Notably,

revenue, of in reported more its Loyalty relates accelerated recall due from we timing A it that to of a deferred of increase As X.X. launch year, the notable this revenue quarter second of portion timing. quarter large loyalty to typical the fourth was the

a million in we $X.X approximately loyalty in As quarter as an fourth anticipate the compared revenue reduction result, XXXX. XXXX of to

fiscal previously, shared XX-week in as quarter in in a compared typical fourth This quarter in year to with a XXXX. occurs weeks our quarter XXXX XXXX. our the versus XX-week we've change reverts As fiscal XX XXXX calendar to XX-week in more

this XXXX. We adjusted will million in as result an approximate to and $X in reduction restaurant reduction $XX expect million sales EBITDA compared in

quarters. approximately We for redemption million XXXX the stabilizing expect rates fourth after based now card compared $X on quarter breakage decline to of as the gift will past declines several

increases represents combined of I we favorable as we our quarter selling a factors year, impact capture of in to in reduction and in mentioned earlier. from fourth We supply savings cost and to chain to a of discounts. to expect We $XX expect compared approximately and last continue net million as and X% operations, the these G&A expect headwinds. price I The offset portion mentioned anticipate earlier, PPA the benefit menu expenses

and continues satisfaction near-term guest financial upgrades the and modeling, moving and takeaways key first, hospitality. there see are are: to our value different parts with the While demonstrate guests expectations food to our

with back loyalty through operating demonstrated Star the have growth relaunch to and line top is focused credit we amendment flexibility North to into restaurants execute traffic both guest our Fourth, and an plan. ability both on management. promotional financial restaurant our Second, team the increasing supports The expense profitability level drive offers. agreement our

see the turn center from I our and brand. With the will factors, make our iconic call G.J. members these me in to back confident this team with every direction and of I of dedication support operators comeback the along All that, day over

G.J. Hart

In plan of this North confident remain direction Thank brand. Star and you, closing, in Todd. the our we

the has will make us backdrop macroeconomic it other out stronger more comeback While the on made our challenging, we only as side. come

team to remained experience around focused burgers has and a high-quality control, Our we on centered every our which family-friendly delivering what can guest atmosphere. through guest great is gourmet our

return With guests we Red that believe credit growth sustainable new points drive the to the and great for on the to us we now happy industry. We're give brand take long-term the showcasing are right positive this proof Robin, prominence to in path to the beginning are questions.

the open please operator, lines. So

Operator

Instructions.) the Company. (Operator question Benchmark from first Brooks is Todd The from

Todd Brooks

you. kind that of just on on may. off so the Two stacking our of questions, of is the for of a top Wednesdays? for is one. you're promotion X.X. two Tuesday I launch, expiration through that window the Triple and timing incremental quick Monster that as discounting question Loyalty factoring Play, kind into Two Cheeseburger XX-day quick the one first that of Day existing And we're well. expanding guidance? I that quick kind the Is Based that One, That's gifts. potentially Mondays on for kids questions question and to XX% Monday saw if the is now Wednesday on And

didn't was going lever expiring the about return program the the frequency excitement you and with that a -- old in what up around and gifts have coming wondering old forward? that as triggering Just experience visits your

G.J. Hart

of The top answer question, the is yes, is Todd, Yes. it the Mondays Kids to Monster first and stacked on Wednesdays. on Days

Todd Wilson

visits Todd we've seen the the but I'd two, that headlines so we overall, the Yes. call, far. quoted On return pleased we Todd. around. stats DJ on We've On you seen, the from question what question loyalty are -- with is obviously, out say, exceedingly this heard of two,

the of in reward ahead kind we to well. And I'd say of there. that terms that, our as expected frankly referring been you're redemption think modeling of I internal has what

be of we've program. happier what we the So, couldn't out seen with really loyalty

G.J. Hart

Yes.

one, listen, your I Just Todd. cycles. we you lose you expiration And clarifying we I'm first success the come in in them. should visitation expiration and referring launched on had a is once thought that triggering back earned. about just our I have want was to messaging, there XX-day gotten What quarter, through May, we if points redeem into in wondering today that window was the restaurant the points, don't by are to

G.J. Hart

That's when but terms They Todd, a try they Yes, our they We're the on them? the across board, are to whole. earn piece amount expand that's breakage. I'll piece though. on absolutely seeing -- really using in that of the reward, a sorry, are guests including small of

in think people number And we share a much the I'd we fairness, see kind to rewards. of very I benefiting deeper longer and we probably give in are. a before want total, whole, on those want little we it from say, using there. to bit But

Operator

next from Alex from The is Jefferies. Slagle question

Alexander Slagle

you to ask kind think Or Congrats pre-COVID brand where just improving Very now on it trends. versus, of to what's wanted of on you the level at for be? an see. point? should this where discounting level the the I say, are nice appropriate

Todd Wilson

did did hard X% I'll steps XXXX, go referenced. the back a that And bit a percent XXXX, we here. G.J. world frankly, here to, the Todd little given around stepped and to work that Alex, away Star down a taken if I I North little COVID, pull from as maybe the brand discounts had plan, was bit we change I'll to of discounts, as sales. generally wasn't there. go think the prior back just But Yes, the you to start. prior

like G.J. thing get experience. people partially actually the future. we get our know referenced look, taking while to felt going environment, want response they're part a to But in if confident great so a bring their get in to little going have a down get we them I the reasons that bit that in in, saw competitive then think do into that to was and to earn a business right them for in. certainly, are back we to trial of, And step come due we to the operators And people to We there. back strategic the in,

Alexander Slagle

Got it. annual on makes impact. you're just That XX what having math to sense, definitely the or to that an a taking at, units color underperforming that And look any EBITDA is the on of frame that up?

Todd Wilson

gave in the point sure XXX comments, We up. that Alex, Yes. basis picked drag you the I'm prepared

restaurants the as If trailing you restaurants basis, over $X just point on well. XX a in restaurant statement. is CapEx a million. the look of those little of at obviously allocated that That's a those financials XX-month There's loss income to to terms level

that's as turn there. so, supporting tab our close or believe those restaurants. a And I operators on. In in restaurants, should that execute in we in we're we're But obviously believe looking they to that is say. We're are one some keeping plan it around them challenged We they cases, at. one challenged those geography a locations, but

Operator

from Street The next from is question Mark Lake Capital. Smith

Unknown Analyst

Stern] line Mark You got today. [Alex for Smith the on

me. one First for

great. changes in breakdown if couple any color give additional wondering in also price would any comps you're be behavior and on of of then Any could the weeks here you just you QX, the can give the consumer seeing? more traffic, us Just first

Todd Wilson

X% we've or the guidance very weeks, here. and really I through inclusive has is prices our my been the of the of has seen menu to these remarks I'd first the over you QX a down for meaning prepared had in traffic PPA, quarter, X% net point first the about much four comments grounded -- weeks discounts overall been about of meaning in four up first Todd weeks. and Alex, in X% Yes. script four what for

four Now impact the business in seen about. loyalty much is we've trend, that I and reflective what here. talked first that terms But in PPA mind very of keep deferred traffic, of weeks that in

G.J. Hart

here going say we major are would consumer And repeat I with Yes. really haven't frequency We're behavior, talked platform, seen we've in pleased numbers. given on loyalty that's but any that those very changes the the the about what visits, optimistic we up.

So, the and us, to start we that think the do anticipate come behind I see is think And some build back we'll election confidence consumers. that I now to some we'll momentum. continue into stability

So, this quarter. rest we're optimistic of of terms somewhat in the

Alexander Slagle

it. last helpful. for me. That's And one Got then

restaurant the of level challenges terms levers that forward-looking can you on go you're higher a you basis, see margins margins seeing, on curious XXXX. curious think into on where in Just can you just here these also any but pull

G.J. Hart

Yes.

sales. traffic So driving going positive well, is and first foremost, to improve

where foremost. the investments the relaunch hot that's We're very a -- months. we the last and over are XX So to operating we and from we first lot and continuing really comments of teams to down, on and the made the schedules optimistic hiring our trained labor, productivity were made we relative around our teams with with of drilling getting more

with we're those trends. So, happy

So, we'll continue to see improvement there.

a supply really, controllable good terms We've monitor done inflationary chain fairly reducing environment. in continue costs, we our job like costs, expenses, In every to really item. single a things of etc., line of group utility in

that. invest learned there. We've big optimistic seeing that placement that providers, So, also some we that still the improvement believe how third-party business. We're around to the within have we're our we we're right we're we third-party room getting pleased make need around to sure

as how that lastly marketing invest in dollars, think of to we we just be us our around being is continuing making our very an careful terms that G&A will well. expenses help ROI So, that. and we and have sure very prudent diligent then And with associated

that they're XX system bottom restaurants XXX again, And things improvement we we're points. said, see because those need we all So, down those mentioned to in the optimistic. pulling basis

that to significantly. we and together, all and nice pathway way got improve pretty put you we've margins a think So,

Operator

Group. The from Jeremy next from question is Craig-Hallum Capital Hamblin

Unknown Analyst

for season, QX those the in I that is what holiday last of weeks comes ahead typical on kind five holiday the business guess Jeremy Thanksgiving the seasonality in period? today. versus to (inaudible) [Will] before looking of terms of

Todd Wilson

certainly final, It's it, window comes certainly to it's to you're -- backloaded your Christmas majority really the Will, in window. profitability the alluding question. Year's a New that the it vast certainly, Thanksgiving Yes. -- call in quarter, of meaning clearly or

are a one seasonality in at that our our for We that business, least, in QX. period is does really trough

So, in of really we six up the does coming kick weeks four, last of that, five, but those in, year. back out are it

As that, I that's is across topic may obviously I this alluding and to be late retail. say a Thanksgiving year, been you know

back, something a we business, feel one is our it's is we've like for look shift we it As not looked but that significant at.

Unknown Analyst

from loyalty marketing your of marketing Great. program this to impact overall how kind And then kind regard perspective, does a budget? the in of

G.J. Hart

part the overall spend it's very have do. it's more our ability We that within in about the been in but Well, certainly comments. we to the have marketing prepared to be budget, our not talked much because historically we which messaging, efficient all able of targeted

than certainly work. type more it's so And efficient media the doing more traditional

Operator

question from Wolf next is from King. CL Andrew The

Andrew Paul Wolf

I quarter just versus more there improvement up trends been on others their between Robin? We've little wanted now. October earlier things us giving kind are -- Or now? was the your Is and more has in recently, channels strengthening that foodservice that sales in the in the the case of trend. it a same-store to smooth for some you're to quarter, follow from beginning fourth of heard Red the the in where number

G.J. Hart

No, we're seeing thing. same the

Andrew Paul Wolf

just Would you there what Okay. it much leave you in that, how that said. expand differential is Good. care to or

Todd Wilson

here. Todd Andy,

I pleased of see same-store to four don't this point, up the I first loyalty say miss that. X% that think excluding again, want to you I sales, we'd talked about. adjustment terms weeks in probably we're at

of a one up talk day to that the you -- months step with at [X%]. we'll but here, couple time, on take at we're in optimistic and for we're And one think I QX. it look, time, a a path we'll

Andrew Paul Wolf

a just measuring operations impact expand you're you the you Could to the monitoring in And restaurants, it Is and sure it Good. the satisfaction? rates? guest experience how little is like on you're make dollars? Or or changes don't how savings? efficiency

Todd Wilson

G.J. Hart

practices formas of sure look and we're pro each the Andy, the with the how that doing, thing that line then is cohorts too, and and labor at amongst so, like-for-like and around that other they against that sit The other within each the performing making they're together and best making sharing you taking restaurants, everyone understanding those sure tie items, scheduling other. where specifically a is

another hard that taking that's way long, we're So, it. And doing a look. we're good lastly,

concentration heavy the West on of a have We Coast. restaurants

you that we're certainly continue then on labor pace as the they And West at are what's well on productivity that because -- look making just the the so to the that rest significantly in our we the Coast the the And to that consistently for others us as general taking as West well improve that pricing difference as keeping sure costs against country. knows biggest have of as are everyone is a market to as higher ability than Coast. in

long So, kind adjustments have look to hard we're than had make measuring all and a be really and that at those and ever we've taking of improvements. things better metrics able to

Todd Wilson

go And Andy, back your question. part I'll last to the of

satisfaction quote of overall the In SMG. we do through guest experience, terms

across feedback level reviews, regional Yelp level, get restaurant We Google there. levels, all reviews. that to loyalty to were We at survey use that use at to the company. look database our group able we So,

good of see -- important And we high management we one a the the of Yes, the out labor, on the that feedback, that felt done such so, operators hot the traction of as maintaining guest more but efficient relaunch. this of we also satisfaction. levels job the labor really with team is call see getting to schedules of a lot so, was of have that's things mechanisms of one but different

very we're of conscious so And that. sides of both

Operator

back question-and-answer turn comments. floor would to I over This the to closing for concludes G.J. Hart the session. like

G.J. Hart

much. to our quarter with Take right. forward results care. joining look continued improvement. and us reporting Thank very We with next guys We you today. appreciate you certainly All

Operator

This today's teleconference. concludes

at this may disconnect lines You Thank your participation. time. your you for

Red Robin Gourmet Burgers (RRGB) 6 Nov 242024 Q3 Earnings call transcript