L. Sampson
of morning, care you, Good thank I'm commitment members. Kevin. supportive and deliver to high-quality to proud million everyone, XX our our
flow This cash in of many to approximately strong quarter, we million. generated show resulted free were $XX in areas, third We which able significant improvement robust quarter results.
XXX basis Our NEMT X.X%. or EBITDA mobility to adjusted by improved sequentially margins
I on permanent credit It's leverage and X.Xx. delivered took we and ratio down net facility. since been journey revolving has reign a Additionally, commitment bank-defined our the year enlightening. the been paid our million $XX.X our Lowering on to
pronounced of decisive and challenges initially the perceived, more and bold, result direct have targeting numerous made a which demanded actions. addressing the near-term we are performance recognizing business, in across from been progress may investments enhancements than our we've face, strong Our parts
right undeniably margin, position choices future. cash While caused in QX QX a and promising were particularly actions they us these for headwinds, the flow essential some short-term and
by As transformative pillars: we this people; operational navigated year, guided growth; innovation. course excellence; has X strategic been our and
into on within regards dive with vision a aligning focused rebuilt to have laser optimizing let's Now and of pillars. values. these teammates the talent, these organization people, been our our In few and we've achievements
financial that During which we to or reducing new repayment the capital over welcomed the new we to of Barb structure. the management, enabled Gutierrez team. People framework quarter our new couldn't X the the Modivcare And this last and our executive so. Toledo partner towards have quarter, Through new improve and disciplined our contracts streamlined our flexibility them of as Chief leadership a joined has members with operational advanced all I -- significantly mobility more leaders excellence, challenges, have address Financial Officer. including management, to laying leverage excited year our groundwork structured be as Officer. Enrique and Chief in us to accountability business, the payable have process our we
people enhancing innovation, clinical to operations broadened particularly developing of Such investing strengthened capabilities, In ensuring important expanding enhanced the and and to platform care care, bridge our analytics we've all revenue in existing base system relationships. and to care to the service more our our fortified scalable to and value-based stability. and model AI by U.S. area as margin health and and initiatives efficiency, customer respect operational data across dedicated pillars new technologies. are automation are we growth, With elevating with payments. supportive to accelerates We modernized quality, long-term technology
do connections build our of earned the subsequently exceptional foster service. in customer customers. members maybe Through right services supportive frequent This trust. now now lives. We managing to trust fact the to because our we deliver that with assist they themselves us We more have for access members and engage that the provision intervene the Our to distinct them advantage behalf lies than genuine on care their do. more daily more empowers in have established members and we
the deployed it's Now wheelchair-accessible even modalities vehicles to trip each needs.
Whether let's support the through that our over our provide savings, or to best quarter. to from omnichannel or the TNC fit cost. with providers main third and our Drilling or the ensure X initiative, partnerships drivers mass or array standard trip transformed that engagement transportation of on $XX These starting assignment. our member targeted has and time, of our some everything basic advanced initiatives integration. been algorithms with at Starting XX network segment initiatives: members' segment offering and are highlights for of through AI multimodal down mobility.
This assignment, $XX We've an months. to sedans million life We reimbursement. cost sophisticated at next automation right rideshare multimodal members service, optimal million transit receive customer mileage right the the through
costs. focused through member Next oriented Internet, members but is phone, also more we're on the is and engagement, which where the our points satisfaction, flexible of engagement, mobile not IVA/IVR, chatbot. apps, only they providing reducing even omnichannel message our are, reaching or By customer operational text member enhancing automated whether it's
expense customer payroll and late specifically decreased cost which allowing an in we directly metric operational of financial million concurrently relationships. would is which our run and management initiatives insights call rate efficiency been million primarily and centers, for and them of impact initiatives, full The other our And have experience contracts and our for member $X $X of costs. risk our our all quarter-over-quarter real-time our quarter.
Other drove full excellence the merge metric, customers' more $X to operational our X.X% customers' commitments our reducing multimodal will our and to trip expense trip, service We've into quarter. mobility during had purchase reflected of closer they on savings is strategy, per our Lastly, were cost important million, our is aim initiatives technology honoring customer customers. into some our eligibility reduce digital Keep introduced crucial, integration a operational enhancing both in quarter. mind, been basis, per mobility to operationalized the implemented mid- to like our a platform.
Furthermore, savings
Moving redetermination, corroborated CMS. with and such to Medicaid which as as as external projections Kaiser unfolding tracking line further in sources expected is internal and our by
the gross are contracts match margins model. brought margins our redetermination intended, and of internal our risk about consistently safeguarding increasing the by notwithstanding, shared in Our This instills and against costs.
The our our utilization effectively forecast. of backdrop Medicaid redetermination operating as challenges accuracy confidence
be $XX cost-saving we in expectations million to over with million our initiatives the be expectations $XX As to $XX million which going impact our next plus will XX expect our a as as months, stands, This it well are sales we XXXX, growth. our XXXX line for to impact. to be million redetermination mitigated $XX for by
Over the past revenue as This returns up year, out, normalized as and trend and utilization been pass-through level. health care mobility expected pointed has volume we trip to costs. our has by become an frequently grossed increasingly evident
creating win-win year. and We're are our percent wins benefits optimistic this challenge protecting make contracts revenue margins next from the flow, customers.
Again, focus a this risk customers this our about from pipeline. our us cash understand situation shared new Although for sales the revenue, pass-through a primary may downside to with realizing and to year is perspective, our the our our growing within
we continue add example, to For wins.
new This mobility will of most with won in quarter, XXXX. of we MCO start total value contract a which business million, $XXX
contract. in our regions additional awarded were extension and an received we state sizable renewed state also another We business, and mobility on
strong pipeline continues and grow. Our is to
Now Care. to Personal
is growth higher The the digits.
Personal with that remains care direction, received for increases revenue the in to year. correspond caregivers. care growing personal several healthy reimbursement trend and to environment hours Our right expect as states continue for we in X% X% and wages good, the mid-single we hours rate in
as are margins and Our expected. stable
earlier, to we margin noted standardizing expect our EBITDA growth. in expenses us complete to centralizing, to to As XX% and maintain XXXX, will of adjusted decrease target invest as in continuing we while enable XX%, which automating operating
X quality process. during XX/XX generally It CMS' proposed HCBS we we the stakeholders role. expect specifically, and proposed focused then provision, other supportive aligned with PCS, the XXXX issued rate would are be within rule, and implemented final first of front the regulatory be the the remain the and safety could on rule On industry measures, next setting Other the than over increased is of years. and transparency half
the operations revenue Emergency proposed referral remote the with driven rule could industry-leading with believe segment, patient benefit primarily also markets Medicaid programs.
In compliance scale We level like monitoring have solid Response that penetrating enterprise PRS. by sales new Personal and ours or is growth companies at professionalized
and measures making meaningful our our reducing improving PRS, exceeding beyond quality while increasing by and monitoring Going customers' strides member teams are cost. expectations in satisfaction, innovation
having of closed sales these taken this including team has this our XX programs capabilities, new quarter. year, Additionally, advantage new X
make difference, providing that real services beyond managers. our we services alerts find improves a We're customers the sending We're care, costs. just case patient provide. driving not insights to emergency down while Our that
our trusted of challenges offering. unique. discuss remarkable share the study recent individuals assessments the Digital about example new with risk from the it because our experienced eager engaging services. aspects integrated in who center us is of struggle care services and our next we disabilities, proactively this payer with members expand commercial can the reduction of XXXX to and leading plans tech-enabled long-term members, by a population of for to this Unlike do our of relationships year. phase with risk if financial services and next another need a Understandably, they pilot pertained the us our differentiate with we'll elderly of the customer For new in that value-added of to services is those our early shoulders example, support the face, XX% our costs.
This innovative customers, These we program. care to stratify on are are anchored these a competition, their more showed when care who foundational
minority consistently a Next, We us on with our our balance $XX helps over million unrealized Matrix Matrix, on adjusted unlocking to Matrix few stake a between last which fortify also expectations own update positioning well value, aligning partner it our in Medical, opportunities. monetization. quick forward with value. to growth significant remain as quarters, investment $XXX has its XX.X% performed further aligned million. we monetization EBITDA and capitalize to for sheet, to the on in We look to timeline holds our equity
call to I changes, effort. the for entire challenges, team extend appreciation to Before of my the presented want over and past undeniably our number of foundation. with dedication each Modivcare year a set their relentless handing team has yet a fortified deepest Barb, the to The
our in of underscores of can resilience aids Our our the platform, third growth shareholder deleveraging but flow driving This, focus we cash the long-term robust also so generation our quarter and on not highlights financial in business. results, only value. substantial turn,
Now the our like I'd overview Barb pass Gutierrez, financial provide Barb? quarter. for to our third CFO, performance of who call the an will to
