to investor your work these you activities. staying families, today Otelco’s on that and host and both home our opportunity I It in on update morning. Good call. Thank extended you, Drew. to good safe times. the you everyone first hope XXXX results appreciate I difficult and are quarter is
the COVID-XX results response operational recent pandemic. cover to and strategic address Otelco’s quarter, for and like actions would first to related I the Before I
we business reporting experience late any disruptions have our aware, While our first to quarter as environment did months. period, is and to in X or acutely mid-March business the dramatically world changed until everyone begin the last not in the
For Otelco, potential believe our to states COVID-XX related company, we to our are customers. each and steps we in necessary pandemic monitoring mitigate to of taking the our closely risk employees are developments the the and the
in and central and needed customers voice a protect challenges. company shelter communication in and with our as in do employee services to to To contact ongoing the continuing provides employees our provide employees minimize the continued many our Otelco period, customers we adapted the to processes to spite services data so limit place, locations. during have contact of other operational of installation this repair customer our service while and
them dispatch procedures products. changed provided sanitizing they and we is In a further technician personal addition, limit technician any Each risk. location present reschedule protective masks, installation at if health to and/or with equipment, in-person including the repair circumstance a determine to contact and gloves empowered
in addition services to services XXX providing clearing dedication both customers and Their connect continue to Alabama new these our company has the Maine. challenging during ethic During new critical work customers March, damage made technicians storm to allowed and times. to visits in and
been have employees office-based the Otelco’s March. working since middle of remotely
and affected in repair needs customer Even able to early calls, company’s more and portions doubled were of season tornadoes timely fashion. we as late service snow season areas customer the than and a service address
contact potentially bring virus risk with come Travel of employees and to work the in them. remains it to may or restricted who home limit with the
contact the allow with In in providing their while to the facing to been line industry’s voice payment working avoid hardships. several this customers and to To customers telecommunications services. customers who with paying during response discontinuance are affected assist on State many are our offices data strategies time, our the and Public coronavirus we by of options since FCC have customers Utilities financial payment avoid services the for is Commission’s company that guidance,
came services months XX served customers. in live the home the also qualify late patients, for life cost and data facing home. for at wife has learning. for obstacles. affected dramatically works who to instead understand by same Otelco territories of to has or kid that college-age the the families a We we the service lifeline first serve of within free facilitate have students May with in serving a and changed are lunch no help a provided communities I We new our challenges coronavirus March with in hospital low-income remote our X that
to up customers to stepped truly in have employees their serve plate they the continue juggle to as and while work responsibilities. families both protecting Our themselves home our
a we communities economies, local process As new look like. that our whatever to begin continue work as we opening the will to care the and of normal, return exercise may balance to
targeting are to of the beginning of June. around return the We work Xst a
XXXX, first at results. security partially X.X% the a managed fees, by in increases video offset operational quarter’s customers’ looking transport from or Now and from and reduction declined services, quarter access Internet, primarily million $X.X in and first services. Revenues voice services
our customers. we and we calls, future benefits on our As and focused optimistic discussed are making the infrastructure are in we network have on about Otelco for previous investments
in the network territory. additional $X.X During Alabama as Arab, million in our invested investment the we our million quarter, an we $X.X first fiber infrastructure completed
that part the our XXXX call. on $XX.X of the of in Arab investment in invested Much million March we discussed was
year. cable part of areas of conversion combined Fiber-to-the-prem, to be fiber-to-the-node which Alabama increase data DOCSIS of X.X other with are also company. the will VDSL our plan County, to the the vehicle this and primary Alabama in customers, Blount the our plant in for capacity
of its locations. increase its added has transport built The total XXXX in over Lightwave of now the XX% During network. service fiber over network territories, passes X,XXX approximately discrete distribution in XX,XXX XXXX. miles of Otelco’s mileage quarter first an fiber company and and XXXX, Otelco of of fiber XXX in a fiber-to-the-prem miles
plan XXXX, continue invest we exceed federal technology VDSL to to in or standardized meet to ACAM our revised During requirements.
our bring was million ACAM million was projects expect performance our XX% another XXXX, available on our we of to market, while territories. our of beginning XX% Internet speed our in $X.X XXXX, -- and than X% fiber spent constructing to capability $X.X of obligations. with to meeting spent increasing megabits In VDSL. gigabit second to additional XX speeds more XX per the approximately An Since market
are access have of XX our responding We will our service. to we megabits XX% able to customers favorably Another market believe provide. speed second per being increased the are to
critical the of customers’ are higher time distance needs. and for learning this our at During entertainment home, speeds
our to worked have these difficult get doing to customers. with pleased progress as ramp broadband are speed initiatives times we employees our to more our We as up hard on execute
Looking metrics first reflecting residential an XXXX, by business to increase offset at churn in a partially a when improvement decrease both customers, increase of for in pleased XXXX. customer the some are customers that in quarter XXX an The or compared in business represents we customers customers, served customers customers. decrease and X.X% of increased in residential
data increasing by more focus in these and reflecting available services. services voice customers throughout an decreased speeds data increase data provided Services company’s or increase XXX on decrease video services a in our in offset The X.X% than services, the network. reflects to
expected The portion our X.X DOCSIS larger and the improve are and fiber-based of deployment in our customer of VDSL of cable of service networks the the the in and positively offerings continued a deployment network speed services, our XXXX affect service to to in transition churn. of level
served the at goal by projects XX with plans end the focused megabits completing of these on for for of by being XXXX are XX% upgrade nearly network capital per Our to year. market speeds of Internet be second our able having the least
we not construction constructed XXXX plans have any in in quarter XXXX. Arab, the than in do fiber other first Other fiber of the large
Curtis will the summarize results. financial first now quarter
