We strong supported overall our Daniel. by and you, delivered first largely in the Care a in Personal business. lower costs Thank solid results performance quarter,
seasonally quarter, supply the customer concerns. several books destocking order Our in pre-buying channels. to also were as strong. benefiting Late chain complete Until fourth we mid-March, in higher stronger avoid quarter, X% volumes our were the from paper shipments, was saw largely versus some
a result drop-off the has reduction been experienced online business-to-business increase orders. partially weeks, crisis to a in offices, volumes, due the retailers an in last we COVID Major sectors, as business offset seeing of other five retailers office product retail and club are lockdown and the of both a channels. their significant in sales and in of which schools, by the and However,
also their Paper is in serving drop important seeing an which commercial printers. merchants primarily business, are
the in demand paper expectation second As lower our quarter. is significantly a for current for result,
to slight However, imports we decrease a in have offset a North should demand. America, to which lower seen provide
are grades all market-related essential experiencing and solid XX,XXX Many and papers, including packaging papers lower in strong Specialty grades are We from and since while the by demand. of second downtime, label had inventory XXXX. fell medical these the of quarter the tons productivity XX% required support to relatively quarter businesses.
believe uncertain, given will announced at our that is reduction we demand recently inventory be levels, our paper capacity While plans. appropriate
Appvion Point reputation combination new of West our Sale commercial with the Carrollton of for week, and the competitive globally our Last acquisition of business. business the significant leveraging brand believe we papermaking proposition. future capabilities a for the scale completed coater's and value point-of-sale our optimization by significant provides the growth. world-class We The for makes potential opportunities has business
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due versus customer quarter largely the prices in In business, down China. remain as four, in flat pulp in were while pricing relatively certain expected, prices America agreements, to North lags
as to to shipments shutdown Our did some growth strong see tissue We a with in North and demand overall good COVID-XX. of from operations despite pulp, second and steady major continue one, were quarter in strong, our reopen China, economy. particularly in in logistical in challenges their the due China quarter remained American customers pulp demand fluff they
Our fluff markets. we grades is environment softwood be current segments to diverse in leverage proving are end-use favorable and and across pulp aligned the to strong with
and we in China. expect towel both North strong America tissue to capitalize Going forward, on markets and
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in after grades the focus pricing, On mill May. XX-day outage up mill. during fluff replace April our last to Operationally, announced key have generating started on increases December our several and of nearly boiler. bank week The Espanola the pulp we for the a to softwood and continues be recovery both
a operation, as significant of challenges Some we've made power but mill. and in remain we improvements transition streamlined recovery the to the areas
sales Care, In Personal and had we EBITDA a quarter. record
period than last up in-home against quarantine. quarter the XX% higher support were significant including XX% same preparation stock to year four consumer sales higher quarter First and in for shipments
excellent to to were the we customer the with new start to of strong the a scale-up addition, in wins. already outbreak year several and performance off channels major prior an In
which the for the point quarter basis margin EBITDA prior finished quarter. versus improvement was at XX%, XXX
EBITDA In by of SG&A demand in addition volume reduction good to a and four customer supported launch higher versus diaper due to a strong productivity response sales as infant was XXXX up was sales COVID-XX. new XX% overall the spend. well as quarter to in Infant of
We increase operating capacity network. more have we to up continue the to and opportunities further rates across open
customers. period maximize We new levels inventory have and customer We're maintaining uptick growth teams established positive during replenishment. customer our productivity to in high of wins, to demand garnering support rapid response we're service from of this an feedback and
second in pantry of the inventory to is assumption to normal the return planning year. half current Our levels for
financial from liquidity we're a strong with XXXX. debt and Overall, no good until position operating maturities
paper, is to offering consumer delivering for essential products Our worldwide. pulp and customers needs daily hygiene business and resilient products
products paper hospital in others. and applications, specialty medical including testing many Our kits, many gowns, have use labels
papers instructions uses. medical other that send for records, inserts, with pads, prescription the pharmaceutical Our patient, home and doctors used medical
a incontinence is infant pulp products. absorbent in hospital and pads key also products. used diapers It's other and Fluff component adult in
and customers to Softwood unprecedented period well pulp to tissue take products an adult hygiene for ensure we towel to uncertainty. care, to by we our feminine appropriate provide times, is extended remain used incontinence positioned products. continue And of these we baby In weather action protection. and manufacture
reduce an reducing Operationally, on costs. immediate remain production will our to cost best assets our with cash focus with on the we're can running flow of preservation demand. the priority customer balancing we Our
market unclear. the longer day-to-day potential terms are and In a volatility of facing remain we degree economy uncertainty outlook, term and of the high impacts of global
remain demand Personal Care and do driven second growth we softwood will by quarter. fluff continue strong, demand benefit while to new and for In expect impact increased We to wins. significantly in paper, customer lower in the usage the and tissue accelerated from anticipate pulp towel, from
as communities continues that So to globe continue there the COVID-XX facing to to we wrap What up the been. do employees, know have for all unprecedented. our we are is the Domtar our be challenges customers our we're as unfold will around crisis always and
will the to I on more them value to proud people this I have resources and so. for shareholders enough for operational have our resiliency the crisis. We and talent, thank simply creation they've continue done our been focus everything long-term do and we cannot never during of
back So, thank you Nick for your time and support and I'll for turn the to call questions.