G - Earnings call transcript Q4 2024

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Operator

Good day, ladies and gentlemen, and welcome to Genpact Limited Fourth Quarter and Full Year 2024 Earnings Call. My name is Carmen, and I will be your conference moderator for today. [Operator Instructions] As a reminder, this call is being recorded for replay purposes. The replay of the call will be archived and made available on the IR section of Genpact's website.

I would now like to turn the call over to Krista Bessinger, Head of Investor Relations at Genpact. proceed. Please

Krista Bessinger

release Good Call. welcome a of We read earnings Carmen. XXXX Genpact's chance our everyone, on our Conference posted Earnings hope press website, afternoon, genpact.com. you, Relations to and QX to the Thank Investor was section which you had

performance Today, with year, cover overview high-level of Kalra, quarter and us greater President Mike will CEO; and in a we Chief start Financial we financial questions. with then before have and our Mike Weiner, Officer. BK take and BK detail will the your

forward-looking differ important during factors with including strategies Please call, number to comments plans, which may today, note that this goals. materially XX-Q XX-K expectations change due risks the risk uncertainties long-term about we over are outlook, of and will in including our business SEC. and make on our filings of and could predictions statements, our based a the These time. statements as and and results Actual

Also discuss during certain this measures. call, non-GAAP financial we will

have most being call Investor our audio to a And intended website, our this GAAP results. website be hours. non-GAAP entirety These its and a replay comparable the our will are to in measures few GAAP directly those press on release. transcript in substitute our earnings finally, measures webcast for an financial from available in is We reconciled Relations not and be

And with that, I'd it BK. like to to turn over

Balkrishan Kalra

performance. for in year-over-year. everyone, you another am and joining Hello, billion, quarter to Krista. thank $X.XX up QX strong Revenue today. you, better-than-expected us report Thank pleased reached with X% I

in growth accelerating XX% up potential, for its with show to beginning is the quarter fourth row. Data-Tech-AI revenue a Importantly, year-over-year

in income exceeded for growth. X% continue also margin year-over-year. growth operating and efficiency expectations adjusted accelerated, investing margin operating as Gross while deliver to Digital we even up also QX Operations

with in our view, closed a for approximately of and large the in year guidance points of foundation, range. across booking basis Revenue deals muscle. initial X.X% in a XX% midpoint with the built We innovation Taking year, I XX We but grew our last strong what higher above strengthening am line proud aggregate accomplished XXXX. cohort. we significantly execution XXX this broader

cash for in grew ended in year new faster fourth XXXX. row. And Adjusted year-over-year, after grew $X.X performance diluted EPS year-over-year Operating XX% XXXX revenue the flow billion, than year-over-year. with of a exceptionally up XX% bookings strong XX% we

automate As we announce their tailored beyond front enter move intelligence first and It's the at to that domain-specific generic To for is XXXX, innovation availability are center industry excited Genpact. of solution general to clear need businesses to need, this our needs. we meet to Agentic bring superior in to digital accounts a proprietary extraction, payable. models of market GenAI that operations This and LLM, is innovative leverages value our machine the we solutions learning business will this through powered to series solution first by a our driving approach. in invoice

are knowledge of foundation to solutions detailed Genpact's expertise each value deep on industry highly built agents our embedded Our in deliver scale. of at with domain-specific

The launch with architects, in AI custom and value the and technology use process, cases value with our AI and accelerating are blending We Gigafactory. industry expertise. Tech helps AI also studio Genpact high-impact AI Genpact maps the Data, identify seasoned studio businesses and road of create

design. engineering, together in unique with leveraging with expertise, tools, port knowledge, prebuilt accelerator, responsible that data to team our industry time to combine all production. full-scale designed AI enterprises teams AI that integration data engineering and includes models deep to and gigafactory the cutting-edge domain-specific accelerate And It cross-functional with Genpact is all AI delivery AI solutions scale pilot knowledge first-of-its-kind of value from model X our bring to rapidly generative by help thousands

of now is framework, transformation. Genpact innovation X X+X is simplification first Data-Tech-AI, of Databricks in is Execution our as X+X faster the that establishing of gigafactory. Framework plus this which partnerships, in in strong DNA. our pace AI-led we covers foundation XXXX, credential scale which our for This introduced we and the as partners one built It our is on firmly embedded own best

the the I out will year, walk close final To each. highlights key through you on

we progress partner-related line generating year-end on XXXX of First, made year-over-year, XX% and partnerships revenues significantly with sight reaching percentage revenue digits as by to in high single meaningful with up a of a scaling more number hyperscalers large leadership in partners. technology with by investing a our improving driven awareness periods. Growth world-class driving of and delivery in future other was team, capabilities go-to-market

We beyond. for XXXX Genpact believe significant in represents opportunity ongoing and this a

ecosystem our expanding also with are orchestration AI specifically workflows business start-up and systems AI. processes other particular we focus footprint the optimize a designed in ahead, with Looking and on next-generation to

expect We leaders Data-Tech-AI. technology go-to-market technology further capability in our emerging will accelerate efforts partnerships these and with

of value Second, the in I'll comprehensive to year-over-year. you driving XX% for work doing with are our focus drove clients. on solutions delivering give growth couple in accelerating it kind up revenue Data-Tech-AI of and examples we speak QX that is the a

We world's their service are accelerate installation transformation. a relationship forming with the to company escalator elevator for Otis manufacturing, and and strategic leading

products customers Otis architecture business for As and continue with would technologies activities them make on power efficient. automation, advanced and serving do Otis this, number to to will standardize new service would them critical part With we easier with a of of help more business core its transactional we processes, customers repeatable align implement and innovative forward. and that strong best-in-class propel making data to high-volume AI it focus

the finance NTT AI. technology technology network Data, operations We transform are solutions, providing with with working cloud leader, center generative data a infrastructure of and their also to help global solutions services,

to deploying and many improved lead this processes, to rebuild, AI-powered time improve is and accounting shorter including experience. leading designed and of to customer bill, Genpact purchase credit vendor transformation, solutions better order finance accuracy, overall multiple part As times

going to just even with QX. is We ongoing our more million with significantly live or solutions GenAI bookings environment market. addressable now deployed have GenAI accelerating see than total expanding in production We that evidence GenAI XXX in clients, $XXX

element X+X is simplification. our the which framework, back third in Coming to

streamline to operations scale more continue efficiently. We to our

XXXX. As flows cash we to contributed increase process delivered in ongoing our simplification operating an cash in to example, significant collection the

And finally, best you continue learning, data, is give own on transformation sourcing. and to feature with AI accuracy examples. for finance, I'll chat sales, generative credential with and make Genpact that we HR, We AI-led advanced with to machine live as X meaningful introduced forecast leverage intelligent our increase progress. analytics integrating leading

AI provisioning year. XXX,XXX AI-powered also significantly zero-touch in network our implementing the We network, deploying adopted across tickets and reducing during operations endpoints

be good as momentum about our will Now we turning feel a Genpact, we to and year accelerated our the outlook. year. for XXXX innovation of enter

year we on result, guidance midpoint the equates at a setting basis, currency to which in at X.X% of range at midpoint the terms. X.X% revenue the full As constant as-reported are approximately

and of XX% healthy over AOI respectively, margin XXXX We expect to expansion and with EPS growth deliver midpoint. representing the margins XX.X%, at of gross X%

upside XXXX, plan growth. to of any approach drive to the future business are back revenue we with Consistent over be in generate the course revenue to will our reinvest our able the year into

lean XX Please Day Finally, excited share are at as into June which our York save upcoming we New held in the XXXX, on City. the Analyst be innovation in date. we to will details more

additional details will soon. with be release press out Our coming

excited pace at and incredibly about of In change closing, Genpact. are innovation the as accelerate we we future the

our in what scaling to entire clear superior for excited domain-driven and positioning value and AI-driven commitment can deliver the for I dedication Our their in data, Genpact thank driving clients. together to and AI Agentic is transformation solutions incredible I us to see want leader am team as XXXX. a we

let call to Mike. over me turn the that, With

Michael Weiner

year us for I'll you Good for today. before afternoon, and exceeded results results expectations. the quarter fourth joining quarter to and full thank on fourth everyone, our with Results our guidance. start moving

all strength Tech and We in our AI. are particularly revenue growth, segments particular with strong Data, pleased was broad-based with which across

of increase and technology to fourth total of revenue. and Turning revenue, X% successful strong represented X% Data, by $XXX data increase. and XX% basis, Operations, as-reported to large-scale which supported by XX% an deals. billion, quarter Digital total income grew our million, revenue achieved $X.XX for ramp-up Tech reached AI million, a XX% $XXX of demand net Tech of On fueled quarterly year-over-year Data, statement. a revenue AI contributed solutions. the

Revenue quarter quarter Manufacturing in deals, We healthy XX% and Outcome High accounted from vertical in Consumer XX%. segments. X% approximately fee delivered of fourth increased and Financial priority consumption-based fourth increased excluding increased X growth representing X% and contracts Tech all accounts year-over-year, revenue fourth grew the X%. of across Healthcare fixed quarter XX% revenue. revenue. Services for

to Our clients. our capture while us value strategic shift well positions even to these higher-margin greater delivering to deals opportunities

to by income operating areas growth streamline income to our operating adjusted to XX.X%. due productivity. SG&A fourth revenue margin We investments as margin in year-over-year expenses XX% the was and of Adjusted revenue quarter to gross XX.X% enhance the were in expanded strategic of XX prior reflecting operations continued $XXX basis Turning was year, as operating profitability. and well million XX.X% leverage. compared points in

representing Our effective Diluted and a XX.X% tax annual increase. property. was impacted intercompany was income $X.XX, Net for fourth rate nonrecurring XX.X% favorably from the by tax record of quarter EPS quarter that a the compared $XXX to benefit transfer our adjusted for intellectual of prior rate reached was an was million. year diluted $X.XX EPS

cohort. the line bookings We across but growth healthy XX% to all higher $X.X with year. XX in across year, Annual XX% full large last Now aggregate sizes. increased reflecting deals billion, bookings turning that deal won with to in

with new a deals We rate added logos, also more win XX% of accounting year, XX% total than for sole-source prior of XXX annual bookings. with XX

billion, revenue as the making X.X% Tech large up wins for year for to X.X% which $X.XX as-reported XX% client expansions. total and by delivered is increasing the revenue X.X% income Digital accounted driven an full XX% AI $X.XX on of and by follows billion. $X.XX Our of deal to grew revenue. and Operations, expanded revenue billion, year-over-year of Data, remaining basis. Net

X%, achieved & and Across Annual X%, the health balanced up X% during while with revenue and our Services grew High-Tech segments, revenue care Financial industry we consumer respectively. and comprised to and year, approximately growth deals, XX% of fee consumption-based of fixed contracts, outcome grew X% total contributing total accounts year-over-year, year priority revenue while revenue. from the XX% from for revenue excluding Manufacturing

its as year points expense XX.X% from disciplined to X.X% Gross Margin leverage. highest a compared XX.X%, was grew continued as Adjusted $XXX improved margin net increased XX.X% for to prior management. the XX.X% of investments, year, operating the annual year cost income operational our G&A percentage to level. basis points of SG&A strategic to reflecting revenue drove prior XX we total basis the in million. XX

rate of was $XXX million. brought income which Our in XX.X%, for effective net year tax the

a for consecutive cash from delivering prior to was strong operations, revenue Adjusted XX% $XXX year. increase diluted increase, generated growth $X.XX, XX% year. significantly million, a We flow EPS outpacing the fourth

period. sheet and $XXX million $XXX ended up by balance highlighted We in balance to the year cash capital allocation. ago XXXX from Turning of sheet, equivalents, our and solid a with cash million

days $XXX X share days, XX $XX lower than were in an through million returned $XX DSOs shareholders quarter in XXXX. to $XX.XX the and price at average Additionally, share fourth dividends. We million in million of repurchases

made For year, million in at price full of an we returned in $XXX dividends. million, up share of $XXX repurchases the $XX.XX $XXX and average million

XXXX. Let for guidance now and our me pause review

year the remains Our similar and to will in consistent environment expectations approach our be with macro last that XXXX. reflects that

in Data, For basis, an growth $X.XX approximately as-reported Tech to year, to At digital we is expected and X.X% $X.XXX AI midpoint. of the revenue range to and operations full the growth X.X% X.X%, billion that on the at representing respectively. midpoint, a revenue be growth of to X.X% X.X% expect and deliver billion, net

$X.XX is EPS the and estimated revenue. year-over-year that diluted projected Given faster adjusted expected $X.XX to than between grow in again, growth to at representing our midpoint, be X% range,

AI In which X.X% respectively. revenue midpoint, and growth the approximately digital into to X.X% in and X.X%, representing grew of Data, translates revenue the operations X.X%, X.X% of constant terms, currency and at net Tech range

Moving expected expand is on. cash million. is supported basis Operating approximately allocation. to margin to by year-over-year an Full of operating increase $XXX year be expected XX%, On points capital XX leverage. to gross flow

flow strategic while As in for of investments. the least to of dividends, maintaining past, share through at and return we investors combination to XX% aim flexibility repurchases cash a

an per XX% quarter regular of Board $X.XX $X.XX our dividend on our Directors annual approved and basis. in quarterly an Accordingly, increase to

million existing our authorization. to In approved Board addition, a repurchase $XXX increase our also share

Looking $X.XXX as into at representing of basis, as as-reported respectively. first the to now. midpoint. to growing Data-Tech-AI deliver revenue we X.X%, approximately and This expect at at X.X%, net quarter X.X% the revenue $X.XXX X.X% billion digital well and an billion, translates operations X.X% On between

XX% of to of X.X% In at constant in is X.X%, revenue into X.X%, and of terms, net and currency and range growth respectively. margin the Data-Tech-AI of XX.X%. which translates income operating X.X% approximately Operations anticipate XX% margin representing adjusted the We revenue Digital gross midpoint, growth

over Lastly, the Krista. year. approximately an compared $X.XX, to EPS that, the call we of are projecting me our midpoint adjusted at turn $X.XX With let of last diluted to X% increase to

Krista Bessinger

you, Carmen, Thank Mike. take questions. ready to we're

Operator

with Instructions] [Operator from Jain Puneet the is line JPMorgan. of

Unknown Analyst

specifically could to slow part ask Great to It Digital I to relates seems wanted guidance Data-Tech-AI, quarter. Operations. and the on expect it from be but Data-Tech-AI growth same comps. else Operations, like accelerate. as question the it I'd down there guidance, of to beyond like QX, And if to anything you it the the going on. tough like is ask But on Digital expected is

drives what beyond year the in acceleration business? that So rest of that QX

Michael Weiner

Yes.

keep me comments. to additional put some over if you, it off hand you let want this and So BK, to

of revenue to business line we approximately we our as to have putting, that to in. confidence that's very XX% you know, have So where annuitized call good sight we convert that's converted bookings and of that it's business,

XX% other convert have revenue immediate the to in we into pipeline of that quarter. revenue, bookings The to

you into have obviously, later in you less year, it. out as the go So visibility

I'd when the first full So our takes and that is reflects Data, of well for into quarter book the non-annuitized as book with year already, up business which business, that it as in our of disproportionately came say guide a we Tech AI. account is prudent you gave results approach affected the basis, the we the a annuitized quarterly on

it, of little as year. a to second addition alluded In the comps to, bit in you it's tougher the half

goes So providing basis a quarterly guidance from to we're committed there. see and how on it

Unknown Analyst

of GenAI, them it to of clients. some you for in implementing solutions, those can relates on you then like Are engagements. as of seeing live like an And some increase you Understood. some from about talked Understood. generate size contracts BK, revenue those

Balkrishan Kalra

the Punit that are they are or we GenAI and are getting because So that to we the the customers getting able existing production it with benefit move follow-on beat And concept that to are pace. conversations the is we and solutions, as there genesis that drive. at these customers. of clients what to are seeing, we been to implement where a new we value helping that seeing our contracts also many launched of proof pilots Gigafactory has from recently large-scale faster or enterprise-wide

it play conversations our answer, our continue pipeline, addressable actually short last our So we always in as as enhancer And our that we saying to through say, see total us. all GenAI see market been revenues. that out we in year in for and

Operator

Nolan question Our with comes from the of William Blair. Maggie next line

Margaret Nolan

of Topic Solutions. Agentic

associated of As guidance about that we of of the should gave guidance types we solutions. think guidance rollout you to given just revenue for XXXX, that revenue hiring be what the expect with these pace

Balkrishan Kalra

I'll And are with is Look, question. a hold advantage innovation stages that bit we we that are that first the beginning early mover little thrilled I early market. take taking think, posture Maggie. Thanks, of in days, harness. the the to in the first,

over or AI are that the X years. data, term, ramping long hire. happened has more short typical term, we kind the that we higher say, meeting medium are will last term, of to skills cadence In long a technology, to than of And of hiring revenue we see X

programs but to will in build don't -- our massive that I a a coming base are the inside the to retaining world. shift as the that is are programs genome for think higher is see So skilled each getting there skill through rearchitecting internal as you skills and that we quarter-on-quarter, well through company current massive the needed world shift, driven

Michael Weiner

plan out say structure all in that is our associated in we that, we're of And represented the Yes. I would with laid that doing cost the guidance.

Margaret Nolan

or horizontal how of you as accounts solution work the that do of payable balance these the you forward, this overall then payable just domain-specific horizontal think between emerging accounts more new like apply might solutions applicability type -- business kind going versus and X And that you're about across technology what's work type doing? work maybe those it. technologies you're Got we how doing buckets? view And your

Balkrishan Kalra

as So look specific is combination it horizontal of a and we domain business, our I Maggie, think vertical at solutions.

certain you're around standpoint example underwriting trade supply are claims payable, in our or a accounts from which more similar taking insurance example, posture, horizontal business, is we or, increasing for operation as or yes, the banking it is or in horizontal. pieces So that more promotion. more . But are chain an

is is are procurement I So it we chain or into the similar, the that the or posture and finance -- well both supply we of as industry think or verticals intersection others. in as of play horizontals

Operator

Kennedy with Mizuho. Sean from Comes

Unknown Analyst

results. the on Congrats

how wondering potential challenges the recently expecting on affect policy the for company's like could also, it? ones in an have trust specifically made the GenAI and So moderation I of changes, and was safety business? is business, opportunities terms Meta And content

Balkrishan Kalra

I'll Sean. Thanks. So take that,

as than So a represent processes reminder, XX% content similar just of Genpact moderation or less revenue.

portion point #X. it not So a of Genpact revenue is significant

we or specifics are and you our constant our only the of any. in so initiatives, you what a any active importantly, as we our in threat do, more goals to a and the increased don't are other an kind see clients' we #X, with very we clients, are Point be with you're fact all continued towards such But clients. many our that don't asking seeing we goals not specific that work -- that our stay that impact. stay those And what we clients. if see intimacy we check, but touch are, see and progression are do touch to alluding with of

Unknown Analyst

kind terms AI of of to there of is threat like well? moderation, as AI kind use to in of malicious is an content combat there kind opportunity opportunity content, an there some a Is of

Balkrishan Kalra

there short yes. -- is So answer is

obviously they doorstep their all we are they in those of their players, shown actively engaging, dealing as part that have solution. innovations to you technical with are as well we bring well. technology the And as However, are and sets large solution

a cases, these So factors it's deploy companies large certain tool of for sets them. or we in deploy their combination technology where tool the set

Unknown Analyst

the the on color. again I quarter? Congrats appreciate

Operator

comes question the from line next Our TD Bergin Cowen. of with Bryan

Bryan Bergin

installed in now year focused say curious role as you there you're you've lean the 'XX? past have Or progress? are going X would most be And that made upon actions you where back of about the I'm initiatives merely look and where BK, now the in just to into? . been are most aiming on to kind year? scaling additional the it is executing over you

Balkrishan Kalra

cave, think has I Look, I X+X Bryan. taking other framework all agility be most about Thanks, I'm would execution, hold. the the in or execution that and spoke in really impact the is the been I what say elements. of is thrilled how also innovation And XXXX,

all up taking it we So terms table identic hold studio value already like just XXXX, of what terms did of postures in of see is AI And of that These of reflections you factory are is innovation scaling in new service in not some Genpact. stakes. solution. as terms in

And it all our I think more to how importantly, also clients. embraced base, is global as are with beat those of but in getting truly exciting -- the our employee

where table that. the So is stakes agility for is execution truly is focus innovation our and

Michael Weiner

moving, our add changes how own understand So just terms big and of fast going to X that's right? a on the we to outside seen -- our world really And may we thing we keeping in up, execution if right? and and speed not committed in is are absolutely organization. that exceeding the after are is I speed, If it focus BK for quarter, quarter has done, we've be

think a for focus that's us in XXXX. key I

Bryan Bergin

Okay.

Okay. is That's on follow-up helpful. bookings. My

definitional trended year. year? solid any just basically. the growth like it you last how here on is has see duration there prior change, looks that? Can some it's here off then give I in is the already of And can over sense XX% on ACV clarify book saw you So

Michael Weiner

Yes.

me take Let that. quickly, quickly

some bookings. have we the yes, So definition of our of changed

. X So of again, seen aggregated with But X-year of previously, to a an line couple moved our greater didn't be bookings capped that the have last over bookings years, we to of years much we we've had bookings. really industry, than uncapped level it in aggregate in to and and the make difference.

those last it we But if So I'm would we're X expanding. about did, again, standard. material X think moving X-year this of we've previously, to number right? wasn't up, years, industry for seen you making the things booking, over an a again, us. it, reflect those couple of of we the years, really duration more a Also, So if of

Balkrishan Kalra

Yes. ACV,

Those ACV about in the mixture our tenure think when So about when XX% the to of our in the right? in less deals think alluding to is would deals, change, over the to you're you So tended right? if year. So I longer what continues think year. you prior bookings, reflect deals, next we had yes, larger on be side, the deals you

keeled. Obviously, this number. bit little that -- represents even a more year, what it's in XX%

about not deals. the when it it's that in So from perspective really duration the terms comparable think of of you

Operator

Our next line Thind comes with Surinder from of question Jefferies. the

Surinder Thind

looking for services is fair are around development someone are talent, was to seems need you're not a more -- the -- like accelerate How And build-out would skills it at the I'd of say, that the big of more whereas that software just talent a ultimately, start call, answer BK, this question how you a those? point. in firms, you guys to if well, that innovation, you're like IT you with picture what technical firm. you more do thinking terms as I is about for, then characterization software-type

solution so AI there's companies And -- software thrown maybe to solution it those should of of a more at business be because is money or domain-specific processes. better the that build partly of a is software expertise Or a lot outside? trying being

Balkrishan Kalra

question So that's your I'll question, your Surinder, tie take possibly with then second and first, if let first up okay. it me

business a we to together see at of services solve or elements clients. problems we our other brings but look, that for solutions solutions, in are are just you software our also scale not firm So and accelerated

the say would I softwares, what many fundamentally, the And recently, SaaS. of that more

of key lot is the software problem doing last happen scale. at that we at stroke solves All Yet of intersection those is the What stroke almost for X, existed, there level of domain solutions, key in a are that at needs years. scale. that the came we intersection expertise level, at SaaS building function including industry the know with to XX the

And a I time you scale build at at body experience to it, but lot to that, that truly software. you of a a and is over understand say yes, need that of to the exceptions what documented into period would across knowledge throw of can money have is industries build

And I at data, that hiring this we that talent doesn't and mile software of our the foundation are -- for scale. question that AI a value the to last available tools in business service exist business companies. convert seeing value is models And are technology, think how one point sandbox SaaS of we enable And #X, and or of clients. AI for action, generic talent around also the creation that these key is truly in or value generally proposition lot

think And progress I has our terrific. on been talent

talent various channels technology fuel are we seeing We we as and is And accelerate more. end make are where and enter really to it the that to continue progress XXXX to -- continue we 'XX. as journey to into at of that thrilled

Surinder Thind

is And how Is innovation that follow-up then at it so more of be bring done much accelerate about domain this the specific, you be helpful. that can development? have does to to used Or a in something as That's that, because additional capabilities, point? do M&A . related organically? to think

Balkrishan Kalra

very strategic at need. we financial same. evaluating where M&A we that and opportunities the constantly So We are speed the a that thesis our build approach capital serine through cannot and organic stay methodology disciplined capabilities principles and allocation

deploy will M&A there. in We the posture

get is something is disciplined obviously, if you integral it technology And to strategic the technical in know, as very the very, building it posture. but And well. also again, is certifies a talent will approach. all of this But part to

Operator

Instructions] [Operator the We question have Bradley with line Clark Capital Markets. a BMO from of

Bradley Clark

to AI. want go to generative I back

net in You've a is with to conversations and for this be funded on more trying it you're for guidance understand the Or generally expressing TAM generative or the and that new of expense net understand is expander projects customers spend at services a being spend? is I Genpact. coming with consistent in you'll in new dollars? in some in solutions part of working want been the that legacy AI project to sort XXXX, that But deploying

could market, it where be the but near-term trying understand understand coming to new that spend I'm I the Because not from? is to

Balkrishan Kalra

Look, more shift it dollars. be I a clients including of think observed factors XXXX Sure, where And was of new from client. do because know they dollars net in combination than not to all incremental it time. a I what we the Brad. the are, that I experimenting could as speak of

question, into that But book of it our know not a to your therefore, XXXX, not client to shift what do saw us was in did of And successful those I of momentum. we with dollars. who lot the clients, specific more other experiment our journeys build partners. gave AI in with whether or a in with confidence them to continue

how at saw we shift brand. level, incremental dollars, But was Now more the of pans macro than a dollars XXXX out. we broad see will what

Operator

back Q&A, the and concludes comments. this for it And to pass I closing will management

Balkrishan Kalra

for of our all clients just of our for to And you. we to want thanks ongoing go, shareholders all and Genpact choosing their say before to Thank I support.

we quarter forward to to innovating, look you We are you June. at talking and Analyst excited Thank in keep to again Day and our hosting of next many you.

Operator

you participating, we and conclude Thank now today's that, for disconnect. you with conference all may call. And

Genpact Limited (G) 6 Feb 252024 Q4 Earnings call transcript