Thanks, Brad.
As customer performance considerable success to put together product revenue QX, and initiatives. our roadmap record on remarks, and in another we I my in long-term our continued mentioned make progress opening
will mentioned two call, initiatives we latter back into feel of and half year, prior long-term of first, to our bringing expand this focus second, revenue opportunities. through the our an half going net success our different as In on business; the improving revenue increased we’ve new that of first customers; the attrition collectively on on focused that we drive I customer the XXXX been success
some start new I’m going with winning in updates on to our progress customers.
quarter, customers. SharpSpring XXX Marketing we During the added new Automation
in time been comparable in new to able of period, our we’ve some outperformance total for the as terms ago generate in meaningful units. the we well wins the short quarter’s expectations this showed QX as now of Given slightly year fell consistent growth
shows long-term to clear winnings new this strongly said, like think how I’d about makeup speaks our our I basis. of be growing not to and it quarter-to-quarter we’re to which company, quite the dissect a thinking on because That number is focus
First, actually of signed during customer metric year-over-year. agency in terms was on up new that QX, wins
As this definitely our our we’ve the reseller for built-in business, term both is highest near target said believe in in before, as as customer essentially we value term, a of segment platform. the this and the group long functions
the channel where direct for contributions quarter specific our partner we groups; customers. with shortfall found two looking in came our the When from, and lower international
our address me partners country Let first.
makes new business in did been specifically sales source we partners country Brazil, of which our historically activity, softness channel. partner up most international of our While in have a reliable for experience us,
rate In group Brazil, charge historical been foreign and Brazilian QX further dollars, exchange to our this for XXXX, rate QX sub-segments. current between to in unfavorable its XXXX, we In U.S. group underperformed this customers. has levels. Contributing of compared one the the exchange better-performing average the because U.S. was pressure
this historically attrition expensive means What higher to recurring than much group segment year. monthly our reiterate is software is revenue. us last due represented year that potential that to this average versus this has for our customers want least I more lower valuable and for
customers are the takeaways about as the key valuable with When customer. customers historically U.S. average in these the Brazil, effectively thinking and one-fourth as only that softness
revenues this the sales is on inconsequential. unit quarter softer may reasons, while been these last customers have So aforementioned impact the for in long-term from
other talk direct our The to want customers. is about I group
As contract of an goal new earnings with addressing in customers from a we the terms the this discussed updated early QX, in to we that our attrition segment. direct from subscription typical observed annual calls, we’ve for monthly
commit lower timeframe them allows to customers ensure long-term terms realize our of a direct believe initially will with attrition. contract benefit which to we that us the platform, Annual full that drive
near-term While the terms should this are impact business. had sell. – sales long-term higher higher signing an of other deal words, value change who the segment, for it customers long-term do each for higher direct to has quality this we that should provide value are and customers in In impact to the new in has the lead therefore our
longer requiring upward within and for intentions our new trajectory in the customers deliberate on terms more being catalyze to going group. strong direct a think We is retention this
to ensuring Additionally, of dedicating accounts I’ll also we’re newest minute, resources as with direct legacy customer account group now success greater managers which for monthly in our a our well. additional speak to onboard,
the slightly quarters. but quarter quarter during Overall, expect our due to we, for quality be revenues were improved. in changes, unit quarter of previous these And to therefore, sales sales sales with long-term from the lower this largely has line the
With and to now initiatives expansion. like on move customer success, I’d retention, some that our centered around to of overview complete, ongoing
many been working platform. that of to customers improvement few and the internal we’ve our over help As value know, making existing their of quarters, the you maximize new past on
on-boarding our the to was of suboptimal we One processes. areas found be
an of main However, an their function we’re and through Account at lifecycle enhancing customer on the strength area point the start making on-boarding. per the contact on-boarding entire this the of from manager managers as the of relationship. now with account introduction assignment starting of with SharpSpring, focusing experience customer by
positive those for has this program, the a staffed of account working account up Agency to to as priority adding pleased I’m customers the management now and fully us we which account been translated report on we’ve few account indicators. early our managers first in have so was rollout manager team, already into speed, we’ve for that direct dedicated begun and getting agency managers well. fully
an agencies well a as in that customers we expansion have These lower assigned. from an modestly uptick that from had see indicators terms account show both licenses of monthly as manager attrition
positive plan beginning accounts their build just are to obviously reiterate to to feedback these with are are relationships now as expand to we managers continue early solid like results, like and them monitor and receive While have. we’d account these that additional data. very we most Needless say, to that only I’d the and signals, to
premium Our specifically last platform update will strategy. for be today on our enhancements, new offering
Early platform. improvements significant through always Marketing July, official in release premium featured adding offering, fully Optimizer. our we’re our Sales whole, the already of we On Automation the announced first
to as cadence the sales a a process. the business Sales tools of Sales sales of revolutionary Put both funnel. Optimizer the process allows teams Marketing SharpSpring that nurture use same quality integrated Automation It and plainly, to that control marketing leads. structure has systematic is been the platform Optimizer to set and the within is entire provides fully as to sales the to and generate is the marketing generating
by sales of and dollars a hot leads have lot sales to lower out often, color, time leading the receives fall sales process effort that revenues. lead funnel, a lead, some suboptimal the Too For into and sales the of already and sales-ready time, gone making ready. are mishandled and person a
creation yields content through the in way. practices tools to conversion they SharpSpring, and best pipeline. complete materials by Sales tasks teams salesperson high-converting with and businesses actions impactful coupled their provide that can and in And creating need tasks automatically Optimizer that with move sales the those messaging exactly right ensures for a every follows
time of have leveraging used the be of now tools the the addition message for Optimizer, the of Sales automation teams right the at by right With used Sales kind can years. same every send can marketing teams customer powerful journey. at stage
coming Another able food, online our of products as saying added eat Optimizer new goes. benefit that dog Sales like own is the to we’re
Optimizer us it Sales processes. own refine personally in will and operations We’re see that key using tool our as everyday our sales a to enable
we’re The first paid seeing attended release was reception after has and adoption Initial – ever, Sales webinar this weeks product the release. for the been in few highest in already product our of the Optimizer strong. feature webinar
is our the to set. plan adoption features, in forward, out reporting as coming that will Going continue the additional dialer customer full rolling incentivize and such quarters of sales feature
pricing it opt will using these as should customers new To be is for exactly have our continue or the they clear, choose they to service to existing features can option to.
additional when can. we We’re updates looking forward sharing to
to like to few minutes concluding discuss attrition, to relates net call, Before Understanding dynamics versus the these to SharpSpring. logo our revenue I’d the of dynamics take key understanding it a attrition is business. as
the that very larger exceeds businesses, net attrition enterprise this as struggle In especially revenue they of to to businesses, SaaS SMB-focused more is cash reason attrition. robust up for their customers. demands often SaaS solutions The logo many or customers businesses their best far lose with keep
the SharpSpring opposite actually has dynamic.
sense, considerably is attrition, licenses only us is this path never we their some sell because, platform reach to our ever us. expansion that Our clients less generally always resellers net are agencies, logo lose revenue that agencies agencies with speaking, and to that attrition therefore, than act initial makes agencies the our revenue ones low-value our and it fail add to as so that leave. fail In with to sense their
money rate expansion their revenue attrit results with making are not that SharpSpring the because nearly reach our agencies for and happy clients. in delivering they’re Conversely, with do same at platform they
our to dropped as and has attrition revenue net mature with add able more our agencies expansion. month steadily each and we passing reason, are this that For reach more of
For context, XX%. than quarters attrition number dollar recent has first monthly reasons. around X%, net quarter retention our during for for our even is while several hovered was That impressive more the impressions logo
CFO First, it be in during their seems earnings stated yet, they future. But but their retention. that our in it the call, X% net when their and already in not was HubSpot retention with did the last to not XXs competitor. largest hopes revenue high asked hits disclose line have right it
business HubSpot. are nearly our XXXX. HubSpot in a launched we company began before than a We newer decade its platform much
been sales, that is drive our our accelerating and months. attrition period average less agency today, the expansion they age while So of we’ve new on of than their that us. XX low new down, go customers partners layering simultaneously year-over-year average Because age through with high
of value company, a to beginning of license revenue to as encourage impact and net adding account Both retention. to efforts licenses. additional only of Secondly, just management directly the both work each products are incur we these expansions on those
with customers our increase that to retention expand those the we lose and an that is greater short, do means our far than not. way view This because numbers generally in our will between retention, gap with and logo revenue net So with retain retention us net revenue right two the customers time. towards business that eye only is
we same way. get of we to already ballpark the dollar plus already on this metric. net well to expands, more in our further base Moreover, key believe XXX% customer believe are we’re can our matures as companies Eventually, mature and improvement. continue see and we on retention And we we’ll
quality and have Taking strongest we the we in thanks bring remains levels forward, a improve, believe this recent continue to company’s growing SharpSpring our business back, in our to will the that in position focus to at step of customers history. its on heightened Going continue area.
with We’ve which of our the quality the major alone, we in industry three awards the been offering recognized services last month provide. and speaks to
Additionally, new have offerings with rolling for we business. our additional current growth premium recently out, investors begun we’ve beyond the
confident the greater significantly customer ultimately retention to We’re to lifetime our success revenue lead that higher measures and will as value that a we’re ensure taking platform on result.
customers believe we innings industry of in our penetration we’re future growth we long within take structure. a have runway with low pricing advantage existing the and customer Overall, add long-term drive plan of that our base, opportunities a to greater to to new early
please And appropriate for the ready call your with provide instructions. that, the questions. we’re to Operator, open
