an term We’ve an extremely of been the Thank to long made all This maximize scalable our strides efficient, you, on important build to George, and productive performance of initiatives platform good portfolio. quarter. our has everyone. key morning,
manifest As challenges a days adversely end for and reminder, to operating continued the impact re- expectations. in QX elevated of to turn, levels, excess during our and collection that results to last due earnings at discussed our three expense call, our occupancy began below homes to QX. maintenance we that Prolonged impacted resident which primary repairs rates
areas. pleased even And Those report in issues and I each of pronounced third by outlined the Tennessee. in the operational of in about end key substantial Texas to pronounced trajectory that metrics progress presentation. of additional X as the Slide on was quarter, more to progress several of I’m am were particularly excited started show significant our these October,
our a in Midwest. into For July personnel XX occupancy elevated backlog managers of experienced times that of leasing due the and an unit turnover third-party hurt leasing, in led subpar and transition the of June homes This to number from field-based QX in and QX QX. at of we and vacant Texas to key turns
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by continued These XX.X%. gains which to largely market, points basis strong grew our largest XX were Atlanta, performance in driven
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towards these our remains we targeted progress in in our Texas, have stabilized Nashville and the Midwest occupancy to While area in available levels inventory other continue work lease-ready this cities, markets.
the sacrifice demonstrating our not growth, occupancy, for homes. grew we high we While demand our rental rate did
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X of and in was Tennessee, disruption On property collection we was Texas, located final Carolinas, the the of in the of with of managers from recently footprint cycle all occurred rates, our X primarily Midwest homes. XXXX our markets, transfer collection discussed transfer third-party established. homes and QX occurred that of in X,XXX which approximately markets The the operational
when these combined that were not in issues, to with market-specific not with entry in for that homes. of recent resulted rest did the personnel collections meet our line Our portfolios and areas, our these expectations
expense as As during we to our bad QX work slightly result, issue. a was correct further during debt elevated QX this and elevated
We made the team property the improve improvement this needed, quarter, management needed during we personnel proud effort expended worked am the the in made as progress our to area. of very and achieve changes and I here. tirelessly to
as rates quarter lower as progress bad and translate the into this basis to X achievement. of work, targets improved result day expense benefits fourth at our end XX, generally which improvements now X points debt in our are to months the the XXX a at of As of in of this translate October, collection should after financial
We collections expect to see processes. as collection further in fine-tune to rates our our marginal improvement we continue
performed expenses of is control On these turn work of in-house. greater percentage being turns costs, R&M being improved and and through a achieved orders
our of August discussed work achieve in-house During to plans orders. our we in technicians to our bandwidth goals meet teams markets to performance to add skilled call, maintenance our of certain sufficient
software more the averaging We more X We for our to doubled in from our October, through seen each also we’ve optimization cost exciting technician June than in-house improvement work day. discussed implementation deployed route of initially Atlanta where we with saving ability work orders the teams. to efficiency per than scheduling perform maintenance in orders software this
of route of with we’ve the of our to an portfolio, software To date, platform. expand plans implemented and in-house this nearly increase Through combination in we’ve our across volume staff optimization, this across performance entire additional a of seen half a in on of year-end, quarterly October. savings. we believe, which sequential aim lead XX% and cost basis in-house over perform of XX% to to work will XX% significant approximately We approximately to our by orders work orders
us In also per to in that we order with complete addition, members, have a to more and can as opportunities have traditionally have not plumbing, work greater team strategically we only unit techs, orders added but provide HVAC, that higher volume, cost. skilled work staffed electrical specialties handle
very a to past leaders our considerable encouraged their of are by From excited the a achieved teams about Texas in up key I’m and I’m members spent confident, we market potential markets about and with team those energy effort. over and optimistic teams. time Tennessee. perform personnel by in we and new be what We’ve positioned can perspective, those and our amount few to these months, are
to unit XX.X% recap. at quickly Turnover which Blended greater on the cost investments remained X.X%. quarter. unit self-perform volume, June XX.X% down let’s from percentage the rent So XX strong will Occupancy growth to Unit us inventory improved is at a will X.X%, to by with personnel, is turnover from turn end X.X%. by forward. going rate our rise our position in per October. last reduced X.X% lower down up combined half turns, turn nearly The to of of
increased prior XX% significantly dramatically debt we October, work forward. of track the orders quarter R&M in bad of number and during The and performed on expected year-end. the Collections decline are over quarter, to is our XX% have and to been goal going meet improved by by in-house
was quarter rapid were In challenging the by the our growth. summary, and results third impacted
worked team those address to our However, challenges. diligently
but we goals. ultimately Additional I with progress quarter the commensurate October. pleased our and am in expectations made the confident, results I’m work realize and remains, during we with will
I will over to call turn Robin. the now
