proud side-by-side gratitude every both by am I you, I analysts time. afternoon mentioning have turbulent us each [indiscernible] all to day. work associates thank done by humbled as they opportunity with Words these the taking are for unprecedented to cannot and to during and time off want my Good bankers who shareholders, times. and our and associates, I all Thank them Steven. express during join this
our tirelessly company our communities our the pandemic serve customers the for worked and simply once have shown passion to remarkable. are associates they've Our again throughout and commitment COVIDXX and
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we addition, support pay associates to our asked company's to for homes are who XX% a their hourly-based Pay, premium leave implemented of In Purpose in purpose.
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in associates XX leave two protective more enhanced our thirds of of job pay. family time For need emergency provided weeks additional regular leave an of
team proactively is the Our conditions Since impacting functional our would challenges that led across XXXX incident in plus time states. COVIDXX around February the that situations the clock the team worked planning in being to address XXX served a community management XX face. more response than cross by we began unique for has associate and
team, enabling kept in this leadership sharing key work and changing efforts to supply our contact to adequate ensure equipment the personal briefings addition make ongoing. had customer and to as important environment. associates enormous They for for equipment protective to These communications In well well-informed, with ensure devoted associates. a also communication necessary chain efforts and as team home we are from rapidly supplies decisions our of information was constant in were our daily
financial Pledge, in impacted of we burden connectivity continued which have the day matters Our this put of we XX made crisis connected commitment is and to place than commitments what Americans to to extended never keep on has The our we following stay XX those the true pandemic and to our healthy that part measures several stronger March been to customers June Connected promise. XX, through most communities the and XXXX. customers provide recently this as by for FCC's to initially Keep
this important conductivity to lately destruction customers by understand of customers while remain part and is want bill waiting to and our unable especially ones school business are through to their from at We during suspending well disconnection We connected pay time as caused work keep residential to and our the do loved as they Internet home. pandemic. activities for the how are who services small
areas. parking opened public up crisis. across hotspots We've the hotspots use Wi-Fi XXX footprint our for open other areas lots and than public office Wi-Fi in additional in other during Work more free local public to continues
In the variety efforts concerns we fees measures addition customer XX through beginning these if to data they suspended data charging XX, those use XXXX. a to and initiatives change March we to of beyond enhanced more began normal implemented not than extended June with those pledge. On on
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for June risk school we provide accepted at our direct out to which XX, and finish footprint XXXX. to to Additionally, determined local unable year. students the families districts service Internet it enabled their afford students and the eligible on across own school billing School with service households partnered for through districts
the impactful systems citizens Wheels need and it to those In an we $XXX,XXX to at upon circuits have and taken banks communities. $XXX,XXX to pandemic, risk possibly and our the local most efforts donated service. their themselves our effort local to Response support And across who during Fund on XX receiving states they Meals this greatest and ensure of finally food for the COVIDXX individual initiatives nourishment we vulnerable senior our
how come together funds workers to commitment materials speak each providing up Just local have and delivering their healthcare first with and hold pay help for to centers surprising a the truly customers times few in of to remaining responders, extended we our efforts communities can books for they that These examples the cards. meals include gift of crisis. and all associates to restaurant childcare and and senior to
said I this care top say each of months. few taken am repeating of I but I our it the know our proud and does call, the One enough Cable bear our how customers I last we've how other, cannot of over the team at communities and
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deemphasize many I'm providing to with very critical at of impactful an prioritize business services and our support when we continues years We for service of Today a grateful the and pay this been can the essential agency residential speed to our be shift decision strategic data businesses. in ago our residents and the an needed to during volume to for laid as foundation seven time [indiscernible] so video. dividend has that engineered make infrastructure difference infrastructure. industry and roughly by time
much in first COVIDXX quarter pandemic from less more to have month ads to far. great off sense during to geographically larger each the We're that start a the also year. operate dispersed with months We so fortunate very the experienced saw virus from limited were this XXXX agency to health same impacts markets prior last
has XX,XXX residential As in people significantly. schooling into customers. entertainment agency an getting only uptick demand working, weeks experienced thus upthink, sales high-speed the data and and increased agency quarter. unfolded the continued the we however added for than two crisis the more second first In far quarter We their during last more that residential began March reliable compound, of connections
the rate that quarter our entire we've growth year-over-year in added was excluding first already and residential did second the agency first Fidelity, quarter. we month customers X.X% Our more in the throughout
a I innovative our our during technician who well. thank to but care complete an take ways found as moment want not take managed to of installations increased only customers challenging time, to number of this to
complete that walk for customer completion our the longer health customers, team from our As one safety chat to no home of allowed our that their and a outside and to our installs through video home. created were installation because the up of technicians example, entering technicians
also the first from quarter more with increasing the XX% gigabit customer consumption nearly just for of fourth and month. increased than usage per quarter XX% average year -- XXXX per dramatically versus than Data the XXX less prior slightly
during weathering usage peak less We increased traffic. for traffic utilization than are averaged quarter, XX% for share our their strain. pleased Throughout downstream network network less to the of than demand upstream and is XX% these
our customers to and reliable footprint. capability of us bring strengthen $XXX for and into invested Over three to the future. the internet and than rural communities return communities to of apparent the across consumption years, is our grow million that we the allowed on and compete to past and foreseeable readily benefit fast curve investment stay The our well ahead more
and In adoption online the installations, chat, core scores. realized transformation the and our web but video demand an lower addition of self with benefits for in in digital to increasing travel not are product, increased these customer also of work, we've increased only the reduced adoption the seen cost self-service of acceleration operating orders satisfaction tele
expect longer-term all the of from in persist pandemic result impacts subside shifts may when We these could some or which benefits.
or saw continued excluding revenue side, with From XX.X% increases in the XX.X% Fidelity. services we growth business of QX year-over-year
unlike operations. and business experience customers owners some sales reopens closely agency can with more normal COVIDXX half on our pandemic business they resume the new a bridge up revenues. to create and However, services business a to help existing little with economy semblance the has pressure caused of make of residential until small We're small both some working which than
a core paused $XXX.X in growth of generate for to of customers million business decrease in adjusted of in week, a our in quarter. total downgraded. million approximately of lines either that $XXX.X or reoccurring X% two As revenue have commercial us been first allowed had last EBITDA we The the of monthly strong
revenues combination adjusted in and million Our lost to expenses $X COVIDXX results a related incremental in response. nearly EBITDA factored of our
in have value We're which alignment focused long-term on the that team and Board businesses understand some are said, Our to seeing and desire customers pandemic, our be our clarity the strategies. during we with and fundamental of Directors happening what being adopting company's focus management creation of is today. continues changes, are now. around been the That for always
Although we has this the during the impacts periods. duration business we the current how already and recessionary during predict know environment the can't generally last impact economy of performed in of emergency do general, the our the or felt the industry
fees connect overage effect may well as factors efforts. a as ultimate items and macro I'm the regulatory discuss are the items of the fluctuate been of data potential and are any on debt elevated most Advertising the near-term. obviously services, uncertain to variety impacted most the based have our in or support negatively and that micro charges macro on and near sales, business the costs, revenue about data the The in donations late to residential -- Labor communities legislative items term. bad the expense and are
recessionary because certain the can't period be will extended consumers impacts Longer-term intern predicted behave. say how can't for assuming we
has only industry will households well-positioned importance our our critical historically believe been and most priced Our that a of the serve weather HST be restriction. there value grow products We will to in to reliable HST customers. from
is Yet customer risk is remaining minimal. our in more downgrades cash significant. we If flow this is history have guide, business our previous discussed on in calls, likely video for line the turn of as
effects growth. So while and feel certainly session, from feel well some reasonably financial our we future sustainability for are positioned we
balance conservative to to our our with confidence our respect sheet position. adds Lastly, only financial
turn now leverage. liquidity for over position, it first-quarter to of results our financial discussion And well Steven as our and as a I'll
