Thank you, Dennis.
we X. of to are Slide with to begin like I customer maximizing overview base. Turning an how profitability in our would
the total the sales of customer to to contact allows profitability profitability not which customer the at just rates, includes revenue, customer, each recurring to direct customer value and each we a acquisition If individual cost on standpoint, from focus look ARPU. us from serve costs total this each of cost
and a have with for have X been strong us customers or which for of $XXX. years our long of XX base, more. We half ARPU of customers or our have us Residential supports those approximately tenured Approximately XX% years been over more, with
runway offer overall like sell offers, as higher-speed we churn, disciplined in trends mobile. on to minimize and ARPU have retention acquisition products improve and We additional tiers remain
disconnect important quarter that on profitable our and this enhance first the recognize and approach. programs lead with management disciplined focus new see in to we has streamline uptick slight We this volumes. a in did to As may base value it's long-term growth, to disconnects
by penetration, our and approach, of data Despite from competitive focus a based level moving facing stable and offers successfully our mitigated care customers, conversion our Instead, mobile ARPU headwinds we trends in customer remaining trends. loss optimize strategy. sales, rates advanced to profitability. us ensuring while competition away begin we to channels integrating all the are ARPU into subscriber video and with enabled approach go-to-market our This adjust AI increasing and centers. of segmented This across from both and stabilizing each maximize declines analysis on ongoing has churn market. have We retention maintaining one-size-fits-all aligns Residential save
$X.XX second basis throughout Residential in quarter is Residential year. a ARPU year-over-year. the up are XX to fluctuate likely the or growth QX, In points This ARPU row year-over-year. reported ARPU we grew trends
year expect trends the ARPU decline full than be moderately to the in of XXXX X.X%. for year-over-year We better
improvement which in marked decline Business down and X.X%, approximately was Services Total in an a from the of business X.X% In losses X.X% X.X%, declined QX X.X% growth billion, lower quarter. revenue customer SMB a $X.X subscriber in to revenue revenue video increase and other. grew by is supported and X.X%. a by in which XXXX, year-over-year QX, driven of Lightpath Residential base the declined
by the Advertising revenue. driven grew in higher quarter, X.X% News political and
a of News in of X.X%, tailwind more and year. Excluding political political, an this Advertising half will growth underlying revenue saw revenue the back and become of
of footprint regional rolled enhancing is structure, go-to-market dedicated teams we're X and our customer simplify an out Slide how continuing year, into market overview by dividing interactions. our managers. a improving to strategy, we base regions overseen distinct general with localized regional Last management
from teams, execution experience. We to which have strengthened marketing improved has local to pricing our collaboration across customer
We are and quickly respond communicating each demands. to customer acting community in needs the evolving specific to
heart enhanced At and remarks. strategy Dennis quality providing of his base opening in our value, to the referenced management is as commitment our
on of As and QX. XXX,XXX customers, those another for in have rightsized XXX,XXX historically rightsize customers plans we to almost low-speed QX, tiers, speeds primarily
customers a our in speed is loyalty provides This also at retire speeds with tiers and our current leaving of towards moving to speeds. of create portion operational meaningful more efficiency. old A of legacy tiers. customers to and efforts faster drives while and plenty us speeds sell runway value speed off better higher onto geared rightsizing This allows speed
are solutions our to enhance as of support management. To field, innovative we bringing customer marketing new AI support as tools aspect including operations, and committed care well to relationship inbound and strategy, our to this every introducing our innovation channels to
self-service are reasons These rate And continues to network every pick the see experience, Right a issues Time as fewer improve communicating continue right into and continue visits or detect our our and on achieve resolution centers which options the to continue and to Truck direction. reliable we proactively to with the to we First more our giving connectivity. customers customer easy-to-use come a continues metrics as improvements we point driven contact, service we enhancing are to in launching invest deliver operations, improving decline to that call moving of clearly implemented seamless by phone. in down base, at underlying have network first approach at quarter. and to our better The customers metric rolls call up tools to
on EBITDA free generation. is and XX.X%. Slide our adjusted I'd Next, X, like margin to adjusted flow EBITDA review trends QX cash
we our of margin expenses this is QX quarter. the trends programming related and low we As transformational have OpEx year, a you the to in recall, expenses quarterly resets. additional as specifically, more point And typically have in timing
for decline, related Total to platform approximately to million made towards a adjusted which year-over-year. to and incremental EBITDA QX low adjusted EBITDA new primarily was quarter associated partners. revenue attributable from improvement progress launch and first is EBITDA significant QX down XX% steady marketing stabilization. a with The previous the $XXX we of X.X% expenses the in in transformational This over decline sales as declined a consultants third-party of and X.X% single-digit brand marks year, expenses
million, $XXX negative year. capital was first generated QX, million spend in $XX flow In positive flow quarter $XX QX, lower by adjusted approximately the prior cash from the by the in cash to quarter would approximately compared of we first impacts driven free EBITDA. quarter. cash the $XXX free This In have million lower been for partially of excluding restructuring, of million offset
Slide review X, subscriber I on our Next, trends. quarterly will
new added We customers. and a customers new QX ended with of XX,XXX combination During XXX,XXX customers customer through fiber existing fiber. QX, acquisitions of on migrations we
of the with growing momentum the quarter to pace to in base X.Xx Our XXXX. compared fiber X continues customer observed accelerate, faster
net shifts Notably, is This share our in and performance. the accounted our to migrations our with of new result overall QX, approximately a progress additions. for fiber from customers. our net XX% strategy In evolved, a in of net has larger product improvements high shift XX% fiber migrations of towards migration contributing adds
last On acceleration lines, of mobile, we a in to mobile added XX,XXX new X.Xx year. QX pace compared
Complete, sales compelling to in emphasis offer, and a our greater channels. continue Optimum We on bundle market have mobile
these gain are sales to mobile momentum. in are continuing care, also and and selling We retention channels
backdrop, continue and XX,XXX less earlier, first are continued mentioned challenging headwinds, quarter Against for faced calls we Broadband as our the as operate market. channels losses into a a net macro online competitive we in sales to QX. shoppers sustained less in including Dennis
We also headwinds we from the quarter to is factors, West in university see in typically Despite strategy our disconnects seasonally continue the which weaker place. have impact in due to a footprint. QX, right these
We on go-to-market are path financial for profitable approach, with and the a sustainable segmented discipline focused which positions enhancing us growth. on growth, customer a experience long-term
on how customers, will We to the like would customers federal our which ended QX participate I address in is to of Affordable give our an ACP XXX,XXX for update is Program, we Connectivity less than who funding expected X% which mid-May. conclude with base. in
provide to the ACP retention Internet income-constrained and program receive a each implemented teams assigned plus usage mobile and They Complete, and down, for we as Optimum for This includes new dedicated move offers, price-saving our specialized ability These tools $XX solutions with needs. as are Stream to and likely equipped month. XXX-meg to strategy such on have just customers by customers is products AI-powered Optimum based customers, As offers have retain a to discounts into customized qualified wind the customer agents. and product our rightsizing, or speed mobile, more. into to such repackage have bundling to
ability the percentage majority our of before place, base we down. to of ACP low, wind ACP have base those customers were programs meaningful strategy our A existing relatively this were With the in who the as and program. is on retain
is to on value of business, which As enhance X. our portfolio, we I expand example have connectivity will look across A numerous review prime at Slide customer our relationships. mobile the we our further and opportunities this
homes for trends. beyond connectivity enabling connectivity extend within scalability, to solution for potential Mobile to customers business us and offer substantial and their our profitability our improved broadband serves key support and business, a
we by QX, year-over-year. In $X.XX grew mobile ARPU
country, Our our XG positions unlock Complete mobile the the mobile, to largest attractive more by supported offered backed by prices. value service, provider in us bundle, Optimum in at
see to over of broadband mobile penetration in just addition in to we opportunity a broadband, to take as churn as drive churn customer reduction take reduce causes customer annualized customers profitability. overall lot service. well who This our in grow customers mobile as when we And compared XX% base of
is total of customer the Mobile base QX at X.X%. penetration our broadband end of
X points have lot more opportunity a penetration have the and front. on We grow almost we past increased in percentage year, this to
shift opting our unlimited is We to mobile our customer towards to And more gig, or continue continue to on unlimited of the these max an X/X mobile base see plan. for mobile versus plans base there by with opportunity mobile almost base our unlimited plans. unlimited
adding accessories As smartwatches channels for by looking Dennis protection, and this are mentioned, device mobile we our launched later our to and portfolio tablets, expanding BXB, e-com and year. mobile we in wearables
Overall, a are we to lot trajectory optimistic on this about more come we business. the have And of mobile.
strategy, XX,XXX X, capital QX, Next, fiber year-end X passings. with ending network our investments review on We'll fiber fiber million. to X.X constructed I'd for in target We passings reach spend. Slide reiterate and our fiber like million additional continued an to the quarter passings
more to we We said on that. are we would penetration fiber network, just focus driving and doing our
unlock will on best-in-class fiber speeds, this customers churn rates, benefits add maintenance us we gross will lower focus better additional enable Our on network to incredible as move network. ARPU, returns penetration this faster investment. realize more Better costs onto faster
and grew We XX% QX our base by of XX% fiber penetration ended over with fiber our network almost year-over-year. customer
-- have experiences. and we field mentioned, improved and operations and order enhancing around our the provisioning, post-installation of I operations product operational entry identified As quality
notable already improvements customer We and in benefits, satisfaction. with seeing are the rates completion
year. us be confidence which our accelerate of second to in additions further QX, gives in implemented fiber improvements in this Additional ability will half the the
not footprint, out of our upgrading West to network and portions the were our strategic continue on edging DOCSIS including and entire enhancing footprint investments X.X. that performance yet make we And across
West by of nearly the XXX% will to We DOCSIS upgraded year-end. have X.X
we edge-out year QX, new construction. XX,XXX deliver both to build total than to full added more footprint and XXX,XXX our expect the In passings and through in
capital XX million, QX, points intensity. lower In Compared under our year, with to about XX%. capital and due spend year-over-year is capital of last timing around approximately QX decreased $XXX to to spend more discipline capital intensity XX% just the of intensity
of year as to our to for products strategic $X.X deliver full growth. make we to enhance investments We $X.X expenditure and long-term network guide to to billion XXXX capital continue a sustainable billion
like I'd on to finally, Slide capitalization. debt review our XX, And
and due to reminder, XXXX, XXXX. a facility, notes XXXX Incremental paid credit guaranteed XX.XX%, of $XXX In which rate million pay and with we are Term As notes B-X, full had due we Loan senior a the with of previously B at to in in transaction, for $X conjunction in in January approximately billion in XXXX, January, issued capacity. earmarked down Term outstanding down due on this we June our of which senior the revolving February, a draw Loan
successfully out drive is until and debt activities weighted and At near-term continue average life cost X.X maturities is the business years. giving weighted operate of runway our refinancing of These end us our QX, to X to X.X%, average cleared the XXXX, growth. the toward
of total to is debt interest rate XX%, fixed Our rate inclusive swaps. of floating fixed
leverage Our Xx EBITDA. adjusted annualized quarters' X ratio last the was
that and our managing We will structure supports debt continue to best ensure in to our evaluate our be how goals. operating long-term proactive capital maturities
objectives. supports positioned we we capital at our are all a near options looking to term, in well strategic structure maintain that While long-term are the
the place, experience the customer on on a have In path approach, growth. right focus which a with to with conclusion, go-to-market discipline long-term segmented positions and in us we financial strategy a sustainable enhancing profitability,
now any With take questions. that, we'll
