LVOX - Earnings call transcript Q4 2021

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Operator

Thank you for standing by, this is the conference Operator. Welcome to the LiveVox Holdings, Fourth Quarter 2021 Earnings Conference Call.

As a reminder, all participants are in a listen-only mode and the conference is being recorded. After the presentation, there will be an opportunity to ask questions. [Operator Instructions]. to Head conference of like Waadt, to now President, Vice Investor would turn over the Alexis I Relations. Please go ahead.

Alexis Waadt

Good participation today. Financial Officer. are you Clevenger, Executive for on and and of thank Executive call Chief President Co-Founder Chief Louis afternoon the Summe, Gregg and LiveVox, Vice With and me Officer your

the Any expressed Reform forward-looking and actual Before is Company's or started, like financial such in would made a of I future that projections, uncertainties. we characterizations the including statements those are The statement. risks comments and future within conference subject statement projections, results Litigation this refers call to to during no future events, Private makes sections meaning guarantee such that warranty risk or respect conditions, XXXX for SEC filings. on forward-looking statements in listed been information other and of get past could forward-looking expectations, or differ Act the assumes market future from webcast to of reason, remind contain Securities materially you third-party those any of to also of is verified. not note information. our not this the limitations, market and statements. Please of was or derived a information from Certain conference sources accordingly, And independently no without has obligation update results. factors representation performance including LiveVox company call forward-looking any that discussed this in

these to Form most financial be I'll press the will Relations financial G. is the reconciliation by found available Regulation release, and GAAP conference to call, our website, call With LiveVox that, Louis A measures available to measure on Company's on Relations be measures discuss materials, Investors the together of the of related as turn each begin. in earnings A website, this the company defined comparable available release will on can call the earnings XX-K also website. non-GAAP During will which investors.LiveVox.com. directly of SEC investors.LiveVox.com. Investor this with be replay recorded non-GAAP over

Louis Summe

as million, us. LiveVox. with afternoon, thank and of XXXX, pleased Good and name to Today, Co-Founder I'm XXXX for is our Summe, I'm total $XXX.X CEO pleased the My were XX%. strong $XX.X the end was of finish revenue which in $XX.X strong XX%, of contract and range. share you Louis to all $XX.X at you up to revenue high everyone, year-over-year. was joining XX% XX% as and fourth Full-year share well our that a bookings a for We I'm million, over revenue XXXX. our million was record driver to what also of logo path year-over-year, usage guidance of and up contract with of is total had bookings $X.X of that revenue million new a a revenue quarter was this record up the year, size up million the is our of XXXX key --

market implementing full is continues use with Additionally, is be and both resonating results. and in of CCaaS to last our momentum positive program bearing of the in new fully year The channel customers. strong, the began ease platform enabled next-generation, the existing cloud already we functionality

compliance, to meet process, passed comes driver Evidence be a our as for adopt public U.S. prepared helped a platform, in increasingly capabilities customer. and these contact year of to security risk reliability, of of be are we XXXX performance certain, capabilities success. is bar rigorous key As and and evolution these our a omni-channel, platform seamless this during functionality leader have buyers. enterprises back and and significantly will five strong one our continued cloud it's center of to CRM, important yet the that and they cloud the AI, bank management. the cloud top higher larger we compliance To a Many center it including XXXXs long larger, for of of of more strengths time-consuming of recently workforce half us. adverse achieved a is key, security, LiveVox challenge. is drive when becoming a contact reliability more and point are a enterprises these core by employee integration the and clear It's center, even security, and CRM LiveVox, of audit, and contact differentiation solutions, Powered

revenue of than the XX-K added million of customers capabilities, wins represents uses XXX opportunities agents. wide following It's security have in leading connection QX QX, XXX-K what power point. our in In new retailer, You very are for excited contract U.S. our revenue vetting onto more The of a added with us leading of reliability from save goods, QX. gone signed of a and now. security upsells the leading bank an CRM, products $X.X position with our has call system announced services a increase QX, even to to the using a channels, their our against five one we suite A per live in our was voice and LiveVox financial seeing in management base which prem our they intend security of contract our leading including intention And be consumer XX for seven in enterprise We space. products. contract and the department a the XX% SmartStart infrastructure. and to and products and the migration. platform. illustrate eight program, month displacing differentiation three one per we're credit providing platform, original solution customer on the logo We're quality attractive about as a XXXX, our revenue This good the banks month majority A in continues the prospects. add sold incremental reliability they extensive according now it's U.S. million. our limitation tire net per to that a days our analysts, a And top in increasing the early leasing of The million In in win at finally, in added XX pipeline. exactly month started conscience areas online revenue - announced driving is and to in to by month have their world alone, on voice-only solutions in enterprise or policies as more XX-K the implementation of wins bookings my $X.X strength across voice, fin-tech online competitors take and compliance now percentage capitalize year initial contract with with virtual rates. XX about SICAD will $X variety deal of XX help diligence legacy a of to of an have direct resulting after customer grow. digital and cloud secular of gone XXXX. an They've deal pipeline. these customer per and segment advantage inefficiencies to consumer of excited in. continue you QX, revenue More doing equipment especially leveraging we In contract contract compliance it's full by revenue are growth, including on and tailwinds to additional new products. provider products, deal, annual the to for operations annual and engagement, infrastructure to a the we A platform, due their them In estimated retail but when products, with and That's solution. center outsourcer

were we of As there accomplishments. noteworthy a reflect XXXX, on number

a as First public significant result and market, of was it entering us foremost, the year a investments. of

team were that progress focus growth a of help We've share in customers ensure us extensive productivity accelerate paying to made are XX%. to off. XXX% both to headcount we've significant to cloud. investments areas public we on metrics key over to believe fronts. and place our I'm go-to-market that to two to ramping, perspective, targets level. and by foundation the terrific a implemented accelerated and XXXX, take growing facilitate aggressive investments pleased sales hiring have our we in go-to-market and The our go-to-market of migrate our the to From next we Our is

we from months Additionally, bookings. program XX the less a built channel ground that than to up. is contributing in already

for U.S. agents enterprise a signed In master seasoned strategically the This XX% to important in leaders, the XX% of channel. additional as complete six to through team business conduct customers coverage building strong prefer to with we is

Lastly, boosted lead our spend and efforts. significantly awareness, amplifier we brand marketing generation

public the the this C-Cast to XXX% excited cloud. customers public milestone. less our feature significantly enables investment focus We've redundant easier of new area relative data strong capacity numerous during many our key it other product share. and velocity development, it our competitors we're for centers customers our of technical first the data the was which migration levers on-demand engineering, this and complete of mentioned, of operations, cost utilization one which This making hit debt and efficiency. and and support cloud to to advantages cloud, accomplished to to of now the platforms As I'm management, are centers, than including simplifies to reliability of private increases increasing while deploy

breadth is us, helping optimize is profitability. that platform be AI, enhances QX to center of AWS the our making array product above omni-channel migration XXXX. the center integrated also of depth easier it this customers take overall tools, to the share gross inform the release GA we in excited taking and can contact of CRM, and Now full release center. our line, of I'm for in that contact year, next progress communication contact which even that for made and the our This costs complete XX, to margin richness data View advantage insights we and transformative broad our with level. significant will fully a the of platform, our our our

analytics and organizations that new between scale. and and to provide robust resolve to to easier CRM collaboratively. the more close features insights [Indiscernible] at customer efficient operational necessary and the for the ticketing issues tracking make Some further and leverage smart loop and More agent performance improvement. performance managers, customer auditing, staff improve back-office flagging of multi-channel agents, enabling quality to with management Enhanced [Indiscernible] capabilities care include capabilities capabilities interaction,

Our enhanced adheres turn government communicate and ability ensure but in outreach optimally includes XXXX. channel XXXX, regulations. to capabilities fronts and progress now let's on their Again, with digital made many to of significant choice. messaging rules This the across agents to omni-channel customers industry help LiveVox

efforts XXX% customers features specifically, and opportunity, proliferation customers. the development to enterprise on In continue ensure summary, and our prospects and on with focus where product marketing only channel on the Digital our cloud. and To the of have CCaaS the growth with to that forefront to to as positioned and larger More best very CCaaS And strengthens our and efforts, be emphasis count for uniquely upmarket, providers and focus market expansion AI. security, compliance, an LiveVox our new The keep seat ahead, and whereas enterprise our the of functionality our remains advantages. service increase of Looking LiveVox's accelerate will attractive, XXXX will traction. to expand one partner relationships an technology Ecosystem and investments at be and we capitalizing year a and sales opportunity and hosted we opportunities our engineering customers our will on leverage our can we the noted and and technology on in to emphasis X to strong public I'm continue on about accelerate we place appeal developed possible CCaaS our we put already excited products. focus To beyond. offer reliability

normal us security for in only revenue, grow drive to turn review guidance. and gross enterprises in hospitality best-in-class banking, cloud positioned in credit all travel, also us tailwinds margin transactions, consumer our and like strong a and to prime and Clevenger XXXX large with customers. our it Gregg return and Not the work, and financial to position sensitive provide help managing puts puts over Our public take our I advantage segment. position of it improvements information reliability secular a to I'll hard team and our course a retail, compliance does sector EBITDA. want handling their us and and our QX CFO, board in leadership of now financials steady our to our us thank to

Gregg Clevenger

call financial close just on non-GAAP Relations that after Thanks, website, by the in call on to in prior to on everyone. And this today filed start be presentation press I Louis. our posted the which afternoon, discussed all good are release we XX-K, reconciled off issued and figures a our reminding section expect Investors I'll our that you in tomorrow. the

few sales the for new a First, about year. our bookings words

For our total strength by sales which driven the XXXX, than were XX% logo full year new bookings, than finished year. the higher XXXX, year in bookings XX% higher new last

year XXXX our XXXX, versus initial revenue just two up XXXX for sale Importantly, per BusinessPhone end reflecting XX of customers deal, years acquired as acquisitions. our XX with was largely smaller new XXX,XXX up versus $XXX,XXX XXXX XXXX ended in in Logos average new adding acquisition year, of average the X.X from deal the the logo the on with as earlier customer average in logo in well churn in course of average over prior XX% the increase We ago. XXX customers, coming three, of in an products XXX contract new a at in which customers were customers from from year-over-year, year the

year end annualized XXXX, average $XXX $XXX,XXX as excluding per was average XXXX up year demonstrating of a ended our the a of the XXXX. the enterprise that dollars customers Further finally, X% end ago end agents, customer at a we're billing the with than $XXX of a monthly measures the revenue these and customers more traction XX with month of year agent we of at agent Our larger the per per XX all revenue. million versus revenue X%, political year the per up a getting was customers, impact a year-end XXXX $XXX,XXX versus customers. year and at And versus a

the pipeline. Now onto

moved geopolitical face Our uncertain pipeline ever the in active continues environment. XXXX the was strong it's and as to into it large been we be as as even of and

than deals the last of year comparisons those of our X/X at more total Our was while the ability that since and excited terms year, about about opportunities opportunities the of total the pipeline convert Stage improved the which another confident our having strong bookings two only delivered, X X/X XXXX. these go-to-market about investments beginning beginning end. And proposals higher in year our the have been plus formal that for months into impacts year,now are have of new to We're was pipeline beginning than in we're in higher.

the Now for quarter moving year. onto the our revenue full results for and

quarter quarter. our our was $XX.X million, Our higher end of XX% at total and fourth-quarter range million. This last than the XXXX, million. end Total full to and XX% our $XX.X a than XX.X% million, at the also our of higher guidance high of last which at guided XXX.X full-year million, million of range higher higher higher the million the X% revenue million of at was revenue, in $XX.X than the the strength to fourth-quarter for fourth the XXX.X was range revenue for year the to contract year, than the higher supported $XXX.X quarter, $XX.X contract by revenue of end of million. was XX% of higher quarter, which last And higher million guidance and to continued year million $XX.X $XX.X was our than higher $XX.X of the last XX.X of of guided X% end behind last than for fourth and year, of XX% strength our

the million fourth below $XX.X year. revenue year-over-year. multiplier the XX The $X.X I A total the guided new million to for down multiplier last was middle usage flat full contract in due revenue X.X, of expand upon excess revenue million quarter collection usage range to revenue multiplier million. our remained the guided that's range X% of and down largely was $XX.X X.X remember in million million in usage middle our of the the agencies, and X.X X.X dialing will well and quarter, shortly. fourth was quarter $XX for excess lower the year in at year-over-year, of than rules slightly in fourth the also of X.X, of Xx third to which quarter by Our X% This divided

the went impacted at During which new of from fourth our effect the into collections agencies for temporarily the collection December, volume customers. beginning rules dialing usage quarter,

While believe to to and and expected. did in a -December have first have customers volumes, the communicated been a over alter not quarter, recovered than for change the and they now would was while into deeper that largely than expected bigger we works volumes year, real impact our the real on the levels, initial DIP December pre dialing appreciably us had have did overall in that it change their volumes

a that have to them some their have worked requested and contract provide so contract going of As revenue, relief commitments minimum resize forward. result, our with to them some commitments, their customers our we we

quick seeing revenue revenue. in revenue we're our in year. amendments do full our if in largely, when a these recovery higher contract total December detail that expectations volumes talk get first usage minute more will customers, minimizing a towards contract impact - outlook While the we not be I about from the and recovery the pre prior that fully, relative volume these to excess for the expect quarter the although to reflected will to decrease I'll

from platform to quarter, continue to a margin driven the quarter fourth Our adjusted centers points our XX cloud public for XX% by decline on basis as data to AWS primarily build our costs customers of was batch versus the final own gross of higher migrate last AWS. capacity we our

that we fourth-quarter expect about low expansion completed XXX% now customer and margin in we're from gross and all to I'll so and more public drive this talk guidance section. now for to development the point all be for future able and December, in we finally, transition last in cloud the Importantly, current customers the

headcount our a the year up of ending the increase the increase end XX% XXX and employees, XXX XX the a for at although quarter in to continue slower year at in an We pace year-over-year quarter the of to XXX XXXX. was full both quarter which Roughly in XX% year by the over grew since functions go-to-market our half that of in year-end. during and growth the by

EBITDA quarter line headcount than increase Our million OpEx by a offset mostly for $XX year in our of of impacted year. negative most and last That the for by full quarter-over-quarter. for $XXX,XXX full negatively adjusted was about in in growth Adjusted EBITDA with quarter, continued revenue we $X the increase million, the positive COVID has by would've territory a loss the the financial brings been impacted the stimulus been related for our to negatively Otherwise, year. which lower in

As we continue opportunity over investments we've the has for us best this positioned go-to-market of creation. our past, in into year the communicated in where last position lean believe course we of front to to for long-term that the heavily ourselves value us

the Our growth. were break negative basis quarter fourth and earnings basic in share aggressive to top-line per spending of last quarter both $X.XX diluted the the for again, our year, on versus at drive even reflecting

cash the year quarter to about the guidance. Colombia of India. double was coming CapEx current and our same the with and longer-term $XXX,XXX and ended million XX first forward-looking quarter first securities. $XX with guidance CapEx and as million let's of for I'll year equivalents to million the cash pivot debt, which marketable primarily that, with And and start quarter revenue $X.X and XXXX with for office last totaled by And we new Our in of $XX full the lastly, increase build-outs driven

of to $XX.X first multiplier first discussed despite earlier. We regulatory slightly growth XXXX, the due lingering $XX.X total usage to allowing be from a in that dollars, weaker impact first-quarter the and rule change I to between million XX% quarter over expect quarter the this revenue million

XX% of revenue over lower versus $XX.X usage be is to of to quarter excess the a the Again, of usage in first versus million contract release first $X.X growth that last expect I $XX.X of we by And $X.X the to revenue multiplier down We X% flat million, which between to last and first driven the quarter somewhat contract earlier. expect last quarter million be between mentioned X.XXx year. X.XXx year, year. and to XX% impacted by X.XXX million,

we gross and quarter our expect public of XX's the to will the by XXXX, We expect that the and cloud XX% towards the fourth our trend first scale of this about optimize margin the AWS in fourth now we mid quarter quarter same be costs infrastructure. up on year, as the this as

and low beginning EBITDA in the the to of adjusted we to our million of and XXXX. towards $X.X to the million negative XXXX, negative be expect this quarter, breakeven We trend and between EBITDA $X.X adjusted by for point expect first be

XXXX, In between over for be the terms of and XX% XXXX. million, a to XX% guidance to million we expect for $XXX full-year a total our revenue $XXX year growth

portion slowly XX% XX% We we XX% a mentioned contract relief versus than impacted to be the to growth expect contract revenue the At by previously XX% year guided, revenue to the have more contract now between I the million. to earlier. $XXX XX% grow expect for $XXX little million and we rates,

between our X.XXX of between million to range multiplier revenue year and We of X% full-year expect and growth the $XX million XX% for $XX resulting year-over-year. in to full excess usage X.XX, usage

can please gross the we drive the line you to XXXX, our cost service margin We million we Q&A? be have the million our and of way trend improved for the in be and break-even by first the from gross adjusted in open expect cloud. expect driven between now XX to the both negative completed towards year the point negative low that adjusted full and and throughout to the quarter, XX% to performance we beginning by part in with large And the on the mid to XX for up adjusted with that, full the transition expect in our be public EBITDA EBITDA quarter efficiencies to margin fourth Operator, of year adjusted by able

Operator

Thank you.

answer now session. will and Instructions]. question begin the We [Operator

queue. We will join as pause for a the callers moment

Stifel. ahead. Parker from Lane with comes question go First Please

Parker Lane

how development dive congrats into to robustness on are the are wanted vertical can base. of you're particular? and top-five to really place your security tight measures ability at you What to front you interesting solution for drive capabilities bank the new the of on benefit market Hi, there in demand about the the Yes. across question sort audit the from the the in quarter. platform, the of some I talk putting the thanks in and of that the that taking security

Louis Summe

one question PCI around PCI, measures in the a security Great of is we year. so have to audit ongoing that we third-party adhere an every process place by

the at certification. highest we're so of level PCI And

We and to go talking other have the also it external is goes for larger security through for they're very that particular, But kind what think looking the security auditors when And there, looking banks, beyond and enterprises, kit. like other next robust we I information really level they're compliance it's that topic audit. of about related SOC other you're that. larger in

their when it start they of it's got concerns. that out, conversation and you've top well they So all all the that addresses information see well of laid thorough your documented,

show in security kit will So, strong us because large up marketing an a of organizations. is our important for all having tool it RFP

Parker Lane

Got it, helpful. the Gregg the about thinking collections of impact And business. just then, very

XXXX. I trend out to sense of QX. from But like well, understand flow becoming in Can out customers you've a it, business that component the XX business, of you give through revenue maybe give and what at I'd the past was here us us customers, you end a talked collection pretty XX% but in it think laid a those the that here? shook of the know sense it's into there the expect will I that's what of that you mid-term. about over and smaller look can how of where how

Gregg Clevenger

we is it continue so on so. continuing because expect customers we Yes, transition it along year, trend XX% rapid not to do to last way. the It's to is a about collections path. downward the business down. from was adding it are But And it all

Parker Lane

again. Got the it. Appreciate feedback. Thanks

Gregg Clevenger

Thank you.

Operator

comes Please with question The Michael from Bank ahead. Funk of next go America.

Michael Funk

questions if Thank you for Yes. I A taking today. could. the couple

up, the aren't the you the for market are comments around that guidance in well. companies understand reacting current think amendments. and the stocks sure I guiding I even I'm XXXX that appreciate the

the finished into contracts guidance at So us few a this are relative of level in months where better, contract were ago? understand this the what's How amended? just the visibility certainty amendments? many to to you help the point market with you or were And

Gregg Clevenger

completely out. of what we I shake finished we're Yes, wouldn't a ring-fenced say but going believe to certainly have we is that kind

taken so the we've guidance. And that into consideration when we've set

with we've we've given. comfortable but sure that don't we have this ever but and we're world anticipate, confidence that how we've be to from insulated gives everything we ends. give we're guidance, the So may loose set don't we things guidance it all fully happen ring-fenced a that to us in not that got is Nothing -- think in way able

Louis Summe

CFPB and XX% we really adjust Yes, regulations new created that the the one more adjustments see so you can that really but have that and to thing saw that impacted point, than they at a the point. anticipated triggered was this of had to by this than kind December, the little fact their of towards customers some in sort adjusted customers

over to for them roles new that at it's this these adjust So point. transition to

Michael Funk

industries. the go-to-market though you more difficult what of last That's number said you occurred challenging progress across provide you higher good metrics Do on obviously, either any and increase just that Thank retention XX% have higher? significant retention, left us companies, efforts, has remained hiring building see or for to a retention become headcount. retention and helpful. pretty for comment very to on Okay. Can in year, the you

Gregg Clevenger

averages seen or LiveVox, we little lot rates and are quarter the retention have and I and and are what what historically, rates U.S. are. the I that the here a a bit would below industry We've the others would been guess But than a attrition at higher have retention in of past us India better of our people to. super well a tech say lot we so. experiencing. or culture than a think have the over that And rates committed. have well rates as in understand norms skills step-up half that in And kind still peg as that great software retention you are we got Colombia, I had

Michael Funk

Okay. for thank the it but Thank you. I it want to questions. you keep very too, much

Gregg Clevenger

Thank Okay. you.

Operator

comes with Northland from Capital Mike go next question The Latimore ahead. Markets. Please

Mike Latimore

to Great. then into public the the Thanks. collections and guess cloud a just of the engagement grown I Can you customers versus Congrats there. pipeline, here. getting on well. more split it has color onto customer are selling terms and the on little maybe pipeline, all the in sounds more try like year that verticals that of the provide the

Louis Summe

absolutely. sectors The travel, bit of if it. strong A you retail, that about us our looking little normal to now pipeline Yes, and for returned -- right think banking, are hospitality. really include in

sectors reasons, Some of seeing in big of that's now a a pandemic we're our or were into normalization for a variety so those the of what they're mode, back growth pipeline. course a and and they're during -- part impacted negatively of

Mike Latimore

Great -- and then

Gregg Clevenger

Yes, Mike, where expect -- collection they that a color declining there's that still have on -- and We been over just insignificant, are they're are collection relative we continue opportunities we our have to historically decline. said, from and not time pipeline the standpoint. -- a in but little will have still I like to they

Mike Latimore

it revenue on contract did just then collections to of subset And it. your the ask Got was or customers for related that all a amendments them?

Gregg Clevenger

not all. definitely not to. reason any And No, all had

concentrated a handful. in really it's small So

Mike Latimore

percent services professional Okay. was what a that Got again? And it. as revenue, just of last,

Gregg Clevenger

about I think think X%. -- I

last than higher was. little rounds. are a it's year think hard These I

X% it I year. this last year, think X% was

Mike Latimore

a Great. Thanks lot. Okay.

Louis Summe

you, Thank Mike.

Operator

ahead. comes Jim with next Piper Sandler. The from Fish Instructions]. question go Please [Operator

Quinton Gabrielli

professional the make about up-market, kind move their perspective, guys, Jim. these an Maybe banks just you will further move Quinton as is our from of there And help need on-premise hold to they when really enterprises a talking target larger on-premise to taking for guys over to Hey centers solution are investments Cloud. contact this services the from that solution? questions. larger Cloud a and as to to larger looking guys first to basically Thanks pipeline hand, or from for you you're

Louis Summe

complete, more deploy, the that integrated to A to that configure, getting implement, platform of work little easy really we easy optimize. That's platform be design easy our easy benefit is to but a to to is smaller. bit,

X% to tick you that again, in little PS we're easy say there. but come, not go see substantial that's the focus bit, years and to designed on engineered be XXXX; in we're just to saw X% as again we've a a XXXX Because it. to could So up you implement -- the in movement shift how from our

Gregg Clevenger

or guys deeper makes the of were That that Is bit an center talked top just give you And able maybe it that you about. choice today? now? right win the them for banking there share then them LiveVox Can to that us you guys then did or percentage that of with customer idea main what's wallet you're what case for the the use diving what's little into guys sense drove overall take? what a was use doing maybe you specifically, case one contact penetrated and five

Louis Summe

department engaged already them in alignment the one inside bank and they We're with small you and bank. we're The of department that to was RFP Yes. but helping percentage s, ensure for opportunity a for they a us use expand that win tremendous business it's department case stay federal in and focused the compliance regulations. additional the with There's state by around and sure.

Quinton Gabrielli

offerings. Then for sense. LiveVox on known and really though around have it is, especially you compliance, one and about like security inbound side, been me known those outbound Makes effort, guys guys are talked the even really you do for and less a seems last has historically have strong

of does need feature out just be and to marketing to education what or Thank needs the a team worked is that of this functionality behind, more with spend? further issue So more you. their invest

Louis Summe

in growth AI. is big and is The in for digital opportunity Yes.

how slower going don't about and reliability bigger really inbound or talk we concerns why because -- they've outbound much actually is adopt digital slow really that's where is have much want versus of how to and been digital, and because to organizations so get to, clients. And that's security of around AI people been

because there, digital suite full that and that's that for digital where and to, recipe want what a So they but and NOI. immature to and that's really really continue organizations or and when to inbound that where so make gives outbound, to drives it's that's more and more and invest adoption we that's our bring larger compliance, that's to larger to security of enterprise AI not we right get continue AI. much need really level mature --

Quinton Gabrielli

sense makes It thank you.

Operator

session. the answer the to over conference back remarks. turn any for I and question concludes closing to like This would Louis Summe

Louis Summe

we've Great. that excited I this Thank and I about I you. and thank and our customers. you. joining talk I And And quarter. all you all hard want to thank soon. look all to our we've and us them I'm And thank accomplished our to for all today. work for team for forward accomplished board, all grateful you the Thank

Operator

today's And call. this concludes conference

and may have your for You participating a Thank day. disconnect pleasant lines. you

LiveVox (LVOX) 11 Mar 222021 Q4 Earnings call transcript